# Page 3 | ServiceWorks Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is ServiceWorks the right Field Service Management solution for you? Explore 115 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/183679/ServiceWorks/reviews

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ServiceWorks

3.6 (115)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of ServiceWorks

## Showing most helpful reviews

Showing 51-75 of 115 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MT

Mark T.  
President  
Consumer Services  
Used the software for: 2+ years

### "Original Customer"

May 17, 2024

2.0

I feel like I am getting little return for my investment. It is just a matter of time until I discontinue this service.

Pros

I have been a loyal customer since 1997, when it was SwiftLink. I am only with Service works because I have not decided on a company to transition to. I am no longer happy with the service nor the product.

Cons

The lack of customer service. The constant excuses. The poor accounting features.

Review Source

Response from Service Works

May 20, 2024

Thank you for taking the time to share your feedback with us. We deeply value our long-term customers, and we sincerely apologize for the dissatisfaction you've experienced. We regret to hear that our service and product have not met your expectations recently. Customer service and reliable features are top priorities for us, and we are committed to making the necessary improvements and would love the chance to discuss how we can better meet your needs. Please feel free to reach out to us directly at success@service.works so we can address your concerns more personally and promptly.

HB

HEATHER B.  
MANAGER  
Retail  
Used the software for: 2+ years

### "Service Works"

May 16, 2024

3.0

Its not great. Lately we have had huge problems with inventory. I have called and set up fix tickets. They fix the 1 specific model I notice. It is multiple models that are effected the same way. Should be an easier fix

Pros

Data got transferred from Swiftlink. That was the main reason

Cons

We have had a hard time from the very beginning. Inventory and pricing

Reason for choosing ServiceWorks

Data got moved over (however incorrectly)

Switched from

[Swiftlane](https://www.capterra.com/p/238723/Swiftlane/)

We had no choice and ServiceWorks bought out Swiftlink

Review Source

Response from Service Works

May 20, 2024

Thank you for your feedback. We apologize for the inventory issues you've encountered. We're working on a comprehensive fix for all affected models. Your input is valuable, and we appreciate your patience. Thank you for choosing ServiceWorks. For further assistance, please contact us at success@service.works. We would love to hear from you!

JS

Jason S.  
Service manager  
Mechanical or Industrial Engineering  
Used the software for: 6-12 months

### "Good product and reasonably customizable"

May 14, 2024

4.0

Overall good product ...not sure we will continue to use.. it has a lot of functionality we just don't need and may seek something more streamlined

Pros

Service history and ease of creating and scheduling calls

Cons

Not optimized on some devices Challenging to implement inventory program when you are admin and field tach

Switched from

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)

Other product was being phased out and no longer had updates and support

Review Source

Response from Service Works

May 15, 2024

Thank you for your feedback. We're pleased that you find our service history and call scheduling features valuable. We understand that you may seek a more streamlined solution. If you have any specific needs or concerns, please contact our team, and we’d be happy to assist you further.

JJ

Jennifer J.  
Executive Administrator  
Real Estate  
Used the software for: 1-2 years

### "Reliable Meat and Potatoes"

May 16, 2024

3.0

Pros

I like the dispatch/assigning/scheduling to our techs, love the ability to assign and change customer credentials, like multiple tickets for one customer, like being able to hav 3rd party contractors access without allowing full editing access.

Cons

The mobile needs work and the back end admin could use improvement.

Review Source

Response from Service Works

May 20, 2024

Thank you for your detailed feedback. We're glad you appreciate our dispatch, scheduling, and customer management features, as well as the access options for third-party contractors. Mobile and Backend Admin Improvements: We acknowledge that these areas need enhancement and are actively working on updates to improve the experience. Thank you for choosing ServiceWorks! if you need further assistance, please reach out to us at success@service.works.

NO

NICOLE O.  
OFFICE MANAGER  
Consumer Services  
Used the software for: 6-12 months

### "DO NOT WASTE YOUR MONEY OR TIME ON SERVICEWORKS"

May 14, 2024

1.0

I HAD A TERRIBLE EXPERIENCE WITH SERVICE WORKS AND THEY REFUSED TO REFUND THE MONEY EVEN AFTER THEY COST US HUNDREDS IN PARTS SHIPPING BY NOT SETTING OUR ACCOUNT UP PROPERLY. THEY JUST CARE ABOUT TAKING YOUR MONEY AND GETTING NEW PEOPLE TO SIGN UP.

Pros

NOTHING, THIS COMPANY IS A SCAM!!! THEY WILL TAKE YOUR MONEY WASTE YOUR TIME AND PLAY GAMES WITH YOU. FIND ANOTHER SOLUTION BECAUSE THIS IS NOT ONE IT'S A MAJOR HEADACHE

Cons

THE TRAINING, THE SUPPORT STAFF AND THE \[sensitive content hidden\] OF OPERATIONS THEY ARE ALL A JOKE!

Review Source

Response from Service Works

May 15, 2024

We are very sorry to hear about your negative experience with ServiceWorks. Your feedback is important to us, and we sincerely apologize for any inconvenience caused. We strive to provide excellent service and support, and I know our team is already actively working on resolving the issues you have encountered. Thank you.

JM

John M.  
Associate Manager  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Usage of Service Works in Warranty Claims Submission"

May 7, 2024

5.0

Pros

Its user friendly, the fact that its in cloud - we don't have to set up a lot of things to get access to it. Its one of the software that I found so easy to use.

Cons

Need integration and another type or option when converting a file. We're working in the appliance industry and the other platforms we use only have limited options available that they're accepting specially on the file format / type - ServiceWorks or such is the one that need to adjust or look for an option to help.

Review Source

Response from Service Works

May 9, 2024

Thank you for sharing your experience with ServiceWorks for warranty claims submission. Regarding your feedback on integration and file conversion options, we understand the importance of seamless compatibility, especially in the appliance industry. We'll explore options to enhance our integration capabilities and provide more file format options to better meet your needs. If you have any further suggestions or questions, please don't hesitate to reach out to our team.

PM

Patrick M.  
Technical sales support  
Construction  
Used the software for: 1-2 years

### "Works but has a few bugs"

May 7, 2024

3.0

Pros

All of the features we need are there even if we arent billi g our customers

Cons

The integration to android is clunky. It removes jobs from search when there is a glitch. Could also use the back buttom featurw from android and scroll wirh keyboard up.

Review Source

Response from Service Works

May 10, 2024

Thanks for your feedback! We're addressing the Android integration issues you mentioned to ensure a smoother experience. Your input helps us improve, so please keep the suggestions coming. Thank you for choosing ServiceWorks!

bL

bill L.  
ceo  
Alternative Medicine  
Used the software for: 1-2 years

### "appliance sales and service inventory"

May 13, 2024

2.0

slow to respond to our problem and we have issues that they say cant change bill

Pros

parts inventory service calls and tracking

Cons

when we sell product will not take out of inv. until delivered if delivery is 2 weeks away we sell same product 2 to 3 times what a mess

Review Source

Response from Service Works

May 15, 2024

Thank you for your feedback. We're glad you find our parts inventory and service call tracking beneficial. We apologize for the inventory management issues and delays in response time. We're reviewing our processes to improve stock accuracy and customer service. Please contact our support team to discuss your concerns further. We appreciate your input and look forward to better serving you.

RA

Raul A.  
Controller  
Consumer Services  
Used the software for: 2+ years

### "Great CRM!"

May 7, 2024

5.0

Pros

We have all the features we need, even the route optimization and reports.

Cons

Glitches, but you can contact the team and they will fix it withina few days.

Review Source

Response from Service Works

May 10, 2024

Thank you for sharing your feedback with us. We're delighted to hear that you're enjoying our map and report features. Rest assured, our team is dedicated to promptly addressing any glitches through our regular monthly patch and update releases. Thank you for choosing ServiceWorks!

JH

Jennifer H.  
Office Manager  
Individual & Family Services  
Used the software for: 6-12 months

### "Review of Serviceworks"

May 20, 2024

3.0

Pros

it keeps peoples history of service together well

Cons

the A/R system isn't the easiest and neither is the Parts Ordering

Review Source

Response from Service Works

May 22, 2024

Thank you for your review. We’re glad to hear that ServiceWorks helps you keep service history organized. We apologize for any difficulties with the A/R system and parts ordering. We're actively working to improve these features. Your feedback is important to us. Please reach out if you have any questions or need assistance.

NA

Nicole A.  
Secretary  
Machinery  
Used the software for: 1-2 years

### "Does the job "

May 7, 2024

3.0

Pros

I like that the dispatches from service bench automatically get sent to service works.

Cons

That there’s something new often, and they don’t seem to serve a purpose. For example, why is there like 5 save buttons for different sections when writing up a service ticket? Why can’t there be just one?

Review Source

Response from Service Works

May 10, 2024

We appreciate your feedback. When creating a service ticket, you'll find an option to save all information at once. Subsequently, you can update individual sections of the ticket as needed. We recognize the importance of simplicity and efficiency in our system and are committed to refining it based on user input. Thank you for choosing ServiceWorks!

ND

Nicola D.  
Service technician  
Food & Beverages  
Used the software for: 6-12 months

### "Service technician "

May 13, 2024

5.0

Pros

Easy to use straight forward and functions as it should

Cons

Sometimes can be a little glitchy here and there

Review Source

Response from Service Works

May 14, 2024

Thank you for the feedback. We are happy to see you are enjoying ServiceWorks!

JR

Jim R.  
Admin  
Consumer Services  
Used the software for: 1-2 years

### "Service works"

May 7, 2024

4.0

Pros

Fairly easy to use. Easy to train new employees to use. Fairly reasonable in price. Tech support is decent although communication could be better.

Cons

Not particularly easy trying to learn all the capabilities of the system.

Reason for choosing ServiceWorks

Easy to use. Other platforms were very expensive.

Review Source

Response from Service Works

May 13, 2024

Thank you for your feedback!

MP

Meghan P.  
Administrative Assistant  
Consumer Services  
Used the software for: Less than 6 months

### "Serviceworks Review"

May 20, 2024

4.0

Pros

It has everything that I need to do my job. The features are robust even though they are difficult to figure out and customize.

Cons

It is not a very intuitive design therefore it is difficult to figure out all the different features and how to answer questions. I think the platform could really benefit from a UX/UI designer to streamline the processes.

Review Source

Response from Service Works

May 22, 2024

Thank you for your review. If you're interested, our team offers training sessions to help you get the most out of the platform. We're also working to make the interface more intuitive and user-friendly, with improvements from a UX/UI perspective. Your feedback is important to us, and we're dedicated to enhancing your experience. Please reach out to our team with any questions or concerns!

HR

Hannah R.  
Substitute Teacher  
Individual & Family Services  
Used the software for: Less than 6 months

### "Needs some work"

May 20, 2024

3.0

Pros

Monthly calendar views and the ability to see specific details about job location

Cons

The app refreshes after every button pressed, so I often think I’m submitting something that doesn’t

Review Source

Response from Service Works

May 22, 2024

Thank you for your feedback. We’re glad you like the monthly calendar views and job location details. We apologize and understand your frustration. Our team is working on fixing this to improve your experience. If you have any questions or concerns, please reach out to our support team anytime! Thank you for choosing ServiceWorks!

SB

Susan B.  
Office Manager  
Consumer Services  
Used the software for: 1-2 years

### "Useful but frustrating"

June 6, 2023

3.0

A mix of frustration and benefits: ServiceWorks is not an easy program to use -- it takes a long time to train in and understand; there's a multitude of steps for many operations ... for instance selling a part over counter is an involved multi-step process, making the customer wait while all the invoice and sale entry steps are performed. When there are multiple steps for a given operation, if one step is not done correctly, it can be time-consuming and frustrating to figure out what went wrong and to correct it. You cannot have part-time inexperienced office help at all using this system -- we spend much time correcting improper entries and trying to get them to do things properly. It's been very good to have the SD mobile link to the system, although there are issues with that too if the tech is not thorough in filling things out properly and selecting the date for parts returns (easy to overbook when this doesnt get done) ... one thing that doesn't go over well is the office personnel correcting/reminding the techs to fill out the paperwork thoroughly... The training manual for ServiceWorks is WAY OUTDATED -- no excuse for 20 or so years to go by without redoing/updating the manual -- again, very time-consuming and frustrating when trying to learn the system, and way too wordy. Also, the system seems to crash or lock up occasionally causing a standstill in operations until the owner gets back from his service calls to care for the issue.

Pros

Great tech support and availability; SD mobile allowing office and in-field techs both able to see the progression and status of service calls, and a big time-saving help to the techs. However, while it's a time-saving boon for the techs, it has caused probably double the amount of time spent in office for this system vs. Swiftlink. It is also very nice to have the parts inventory linked to the jobs tickets/invoices.Warranty claim management and filing has been more streamlined with ServiceWorks and we find this to be a huge benefit.

Cons

Customer address: A glaring fault in this program is that there is only one address line for addresses, which is enough of an issue in itself that I would never choose this program again because of this one thing! In our area, 3/4 of our population is transient, lots of 2nd/3rd homes, and the need to have further defining information for many addresses which requires a 2nd address line or a line for a business name and then an Attn: line. One address line is a very outdated entry form and really unheard of any more. PARTS: The special order parts chart for checking in parts can be a real pain when "tentative parts" are allowed to plug the chart up. We were of the understanding that we could have a Master List of parts we stock and that there was another place we could have nonstock parts listed ... this doesnt appear to be the case - if you want a record of non-stock parts that happen to be in the office stock, they need to be in the Master List in order to select them from the inventory or to see that we even have them... we worked out a system to mark those nonstk parts in the Master List; also it would be nice to have a field where you can put the date the last time a part in the Master List was updated... we worked a system out for that as well. LOCATION finder for dispatch map: is often wrong, often not very accurate... would need to link to a better GPS system in order for this to be dependable and useful for mapping routes.

Reason for choosing ServiceWorks

the mobile tech connection for in field service updates and parts look-up was something we wanted to try; and we wanted a program that was able to transfer our customer base and parts inventory from Swiftlink.

Review Source

PW

Price W.  
Owner - Operator  
Environmental Services  
Used the software for: 6-12 months

### "Disappointed Entirely "

November 2, 2022

1.0

TERRIBLE... we were misled, and our money was taken without any functional support from the team. The 'Fully customizable' interface was poorly executed, lacked customization, poor support from the tech who was assisting us. They could not answer questions, could not fulfill any of our wishes, it took days and sometimes weeks to get changes done, and when we cancelled, we were thanked for our 'gift' of several thousand dollars and NO REFUNDS... "go pack sand... Super Clean Cans!" ... muhahahahah WOULD NOT RECOMMEND... We were so excited, but found out this was just a snake-oil sales pitch to take our money, but not deliver on a single service

Pros

We liked some of the features in the back end. We are a trash can cleaning business and the sales person said that we would love the "fully customizable" integration feature with our website and the ability to take payment for services in advance. We realized this was a lie.

Cons

We were misled about the features and integration abilities of the product. When we deployed and started the integration into our website... the "fully customizable" interface was very lacking, our customer service technician's favorite words were... "No, we can't do that" and we felt like we were lied to from the start. Our technician was terrible at support and we immediately tried to cancel the service when we were trying to launch the company. This was a terrible experience and you stole our money, as we paid for a year's worth of service in advance.

Alternatives considered

[GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/)

Reason for choosing ServiceWorks

We were told that you had a fully integrated / customizable interface with our website (Webit platform) that we could use to take payments in advance. This was a lie. The interface was poorly executed and the customizable features were a joke. Very disappointing.

Switched from

[Jobber](https://www.capterra.com/p/127994/Jobber/)

Jobber wouldn't take payments up front and the interface with our website was not up to standard

Review Source

LR

Linda R.  
Owner  
Consumer Services  
Used the software for: 6-12 months

### "I don't believe this software is anywhere near ready for public use, due to constant bugs"

August 27, 2021

1.0

I liked and trusted the customer service rep, or else I would have quit my subscription LONG ago. My experience throughout with actually using/trying the software was awful. I've never spent so long trying to figure something out, trying to set it up, trying to make it work, and trying to get bugs worked out, than I have with this software (about 7 months). When I finally switched to another software, I got all of this set up and working beautifully in ONE month.

Pros

The customer service representative was very knowledgeable and helpful, and also very sympathetic/apologetic regarding the constant bugs I kept having to deal with. He did a lot of work to keep bringing these problems to the developers' attention.

Cons

It is the buggiest software I have ever experienced, and I can't believe it is "ready" for public use. In fact, reps indicated several times that I was their guinea pig (for no pay) in helping identify all of their bugs. Almost every day, either the schedule wouldn't work, the dispatch wouldn't dispatch, the emails wouldn't email, the whole program wouldn't work, job times got changed to 3 am, etc. etc. Usually it was the employee app that didn't work. Many of my employees gave up on the app and refused to try it ever again. Additionally, it is EXTREMELY hard to figure out how to use. Whatever you think is how you should use it is DEFINITELY not how to use it, as you will screw something up.

Reason for choosing ServiceWorks

It claims to offer all of the features I'm looking for.

Review Source

Response from Service Works

September 15, 2021

We are sorry for the problems you faced. We did try our best to accommodate all your enhancement requests including custom commission report, permission enforcement on mobile app, ability to send bulk statements, custom invoice template. We are glad that you found the software. If you change your mind in the future, we are always here.

KL

Kevin L.  
Owner  
Recreational Facilities and Services  
Used the software for: 1-2 years

### "Bin Showered uses Service Works "

July 24, 2023

4.0

It’s been great to grow with Service Works as they are learning the bin cleaning industry.

Pros

I love the support and constantly enhancing the product to help bin cleaners

Cons

I wish the scheduling optimizing tool is more user friendly that can easily change changes optimized with a drag and drop. And I wish the mobile app had a few more features

Reason for choosing ServiceWorks

It has most of the features I needed in a platform

Review Source

JZ

JOSH Z.  
Service Manager  
Consumer Services  
Used the software for: 1-2 years

### "Could be great. Maybe wait a few years"

December 11, 2020

2.0

Pros

The software is inexpensive. The features they proclaim to have are great, but many of them do not work as advertised if at all.

Cons

There are constant major changes that are not communicated. Repeat failiures within the software are almost a weekly event. It is to the point where we joke around about betting what is going to fail next. We have had issues with everything you can think of from ordering/checking in parts, submitting claims, sending notifications, routing, scheduling, accounts receivable, reports made, etc. You name it and it either is still not working or has broken multiple times in the last few months. Most recently was today when customers were getting notifications if the schedule date was changed on their ticket. It was the notification to let them know parts were in. Also today was the system automatically changing the status of tickets with backorder parts received to a status that isn't usable. These are both items that have failed before and I'm sure will fail again. They fail to test updates sufficiently when they are made time and time again. Their customer service is non existent. Easy way to tell is to try calling the number yourself. I'm convinced it is set to just go to voicemail automatically, and don't expect a call back. The only live person ever available was the sales rep who first set us up. He was great but has now left the company and I expect many users will do the same.

Review Source

Response from Service Works

March 5, 2021

We are constantly trying to improve and provide all of our customers support and care. We always listen to our customers and add new features. We learn from you to make our software better everyday. Thanks for the feedback and being an amazing customer!

JS

Joseph S.  
owner  
Consumer Services  
Used the software for: 1-2 years

### "Sugar City Appliance "

October 28, 2022

3.0

good, customer service may not get to you TODAY, but will return your call. \[SENSITIVE CONTENT\] was / is VERY patient and helpful with us. we defiantly would not run as smoothly without it

Pros

Scheduling, integration , Integration, INTERGATION across marcone/ servicepower / quickbooks navigation. the

Cons

Initial rollout was like locking 4 people in a room, teaching them all a common new language, setting a hard launch date saying " at the end of the year, no more English, were all going to speak Portuguese!" and its a little clunky overall, but it gets the job done

Reason for choosing ServiceWorks

the integration with Marcone for inventory was key

Review Source

RS

Richard S.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Blazing Bins "

July 24, 2023

5.0

Working with the team up to this point has been a great experience

Pros

That they are willing to make changes or update the software and the programming to fit the needs of the service provider

Cons

At this time, the scheduling is not the most friendliest process. There is period there has been updates which are currently being used and looked at to see for approvements.

Alternatives considered

[Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/)

Review Source

DB

David B.  
President / Co-owner  
Renewables & Environment  
Used the software for: 6-12 months

### "How service works saved us at least one full time employee AND made our services better"

June 10, 2021

5.0

Pros

The scheduling and ease of information gathering. The way it is setup we can easily navigate and find what our client wanted and we are now able to customise even more their experiences with us. It has removed a lot of non value added activities that we had to do manually. We have the opportunity to look for cost overruns and how efficient we are as a company every day and at any time we have access to progress reports.

Cons

The initial configuration is rather easy but being in Quebec, Canada has made some issues difficult for us in setting up taxes and linking up quick books. Otherwise the CRM, Dispatch, job creating software ticks all the boxes for us.

Alternatives considered

[RouteManager](https://www.capterra.com/p/185092/WorkWave-Route-Manager/)[OrangeHRM](https://www.capterra.com/p/49068/OrangeHRM/)

Reason for choosing ServiceWorks

Pirce and recommandation from a ERP specialist

Review Source

VR

Verified Reviewer  
Administrator  
Construction  
Used the software for: 1-2 years

### "Must have patience "

October 24, 2023

2.0

Horrible. Any time we had issues we were told “we don’t know”

Pros

The dispatching is probably the only positive.

Cons

SW customer service and technical support is HORRIBLE! They sell you a dream at first but quickly you find out you’re solo in trying to navigate the software.

Reason for choosing ServiceWorks

We were sold on false claims of having great technical support.

Review Source

KW

Kerry W.  
DISPATCHER  
Consumer Services  
Used the software for: 1-2 years

### "ntl appliane"

November 2, 2022

4.0

Its been a process.. noone of us here are pc savy folks and we are still learning

Pros

I dont find it overly hard to understand or use. It looks more professional than what we had. Customer service is awesome. I love the live chat and whomever I get always helps me out

Cons

i dont like, how you have to click on Prof action every time to see history, How sometimes things work and others same function is a pain to use (intermittantly) . So many steps to set up a ticket and close it out.

Review Source

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