# Page 3 | ServiceWorks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ServiceWorks the right Field Service Management solution for you? Explore 115 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183679/ServiceWorks/reviews --- ServiceWorks 3.6 (115) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of ServiceWorks ## Showing most helpful reviews Showing 51-75 of 115 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MB Michael B. HVAC service technician Construction Used the software for: 1-2 years ### "Suggested implement for future release " May 13, 2024 3.0 My overall experience is positive, but with a few tweaks this program can be excellent Pros Once the company database is compiled and a user is trained the system is easy to use. Cons The inability to unenroute a technician if for whatever reason a technician has to reroute. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Money was the main contributor. As it was two times more expensive. Review Source Response from Service Works June 14, 2024 Thank you for your feedback and for highlighting the ease of use once the system is set up. We’re glad to hear your overall experience has been positive. Regarding the inability to unenroute your technician - we actually do have a way to clear professional action through the web version. Please contact our support team if you need assistance on how to navigate this functionality. Thank you for being a part of ServiceWorks! MY MATT Y. CLERK Consumer Services Used the software for: 2+ years ### "FEELING ABOUT SERVICE WORKS!" May 13, 2024 3.0 THINGS CAN BE SLOW AND TAKE EXTRA TIME TO COMPLETE, WATCHING THE LITTLE GEAR TURN AND TURN CAN BE FRUSTRATING. SUBMITTING CLAIMS IS HARD TO GET INTO, WE HAVE OVER 17,000 SUBMITTED TICKETS AND THE SYSTEM HAS TO GO THROUGH THEM ALL BEFORE OPENING APP TO SUBMIT A TICKET. HOURS THAT ARE NEEDED FOR A JOB CHANGES EVERYTIME YOU GO IN TO ASSIGN A TECH AND WE HAVE TO REMEMBER TO CHECK IT AFTER SAVING TO MAKE SURE HOURS NEEDED IS CORRECT. YOU HAVE UPDATED YOUR SEARCH BAR AND WE HAVE TO PUT THE PHONE NUMBER IN AND NOT THE NAME TO SEE IF CUSTOMER IN IS THE SYSTEM. SEARCH SERVICES WORKS SEARCH BAR WHEN PUTTING IN TICKET NUMBER, DROP DOWN TICKET NUMBER APPEARS AND THEN WILL JUMP TO 10 OTHER TICKETS ON DROP DOWN, WE HAVE TO HIT ENTER TO GET CORRECT TICKET TO APPEAR. OLD WAY GAVE US THE TICKET WE NEEDED INSTANTLY. Pros IT HELPS IN CREATING JOB TICKETS. DOES WELL IN KEEPING TRACK OF BILLING AND IS NICE TO HAVE ALL INFO STORED IN ONE PLACE. Cons STOP CHANGING OPTIONS THAT SEEM TO SLOW DOWN THE WORK WE ARE DOING. CONSTANT CHANGE ISN'T ALWAYS A GOOD THING. WE GET USED TO USING THE PROGRAM AND THINGS CHANGE. Review Source Response from Service Works June 14, 2024 Thank you for your detailed feedback on ServiceWorks. We understand your concerns about frequent changes and their impact on your workflow. We aim to improve our system, but we recognize that constant changes can be disruptive. Your specific issues are important to us. Our team is committed to addressing these concerns to enhance your experience. Please reach out to us at success@service.works so we can assist you directly and make the necessary adjustments. Thank you for helping us improve ServiceWorks! HB HEATHER B. MANAGER Retail Used the software for: 2+ years ### "Service Works" May 16, 2024 3.0 Its not great. Lately we have had huge problems with inventory. I have called and set up fix tickets. They fix the 1 specific model I notice. It is multiple models that are effected the same way. Should be an easier fix Pros Data got transferred from Swiftlink. That was the main reason Cons We have had a hard time from the very beginning. Inventory and pricing Reason for choosing ServiceWorks Data got moved over (however incorrectly) Switched from [Swiftlane](https://www.capterra.com/p/238723/Swiftlane/) We had no choice and ServiceWorks bought out Swiftlink Review Source Response from Service Works May 20, 2024 Thank you for your feedback. We apologize for the inventory issues you've encountered. We're working on a comprehensive fix for all affected models. Your input is valuable, and we appreciate your patience. Thank you for choosing ServiceWorks. For further assistance, please contact us at success@service.works. We would love to hear from you! KS Kerry S. Manager Retail Used the software for: 2+ years ### "My thoughts on ServiceWorks" May 16, 2024 4.0 I like the overall concepts and practicality of the way the software is put together and in the most part is very easy to use. The customer support has been phenomenal. Pros I like the ability to create jobs and monitor the service history on the job. Cons The inability to change the customer a job is assigned to. You have to cancel the existing job and create a new job for the correct customer. Reason for choosing ServiceWorks ServiceWorks was the modern version of Swiftlink Review Source Response from Service Works May 20, 2024 Thank you for your feedback. We’d like to clarify that our system does allow you to change the customer for an existing job without canceling the service call. If you need assistance with this feature, please reach out to us at any time. We greatly appreciate your kind words about our customer support team. Thank you for choosing ServiceWorks! JS Jason S. Service manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Good product and reasonably customizable" May 14, 2024 4.0 Overall good product ...not sure we will continue to use.. it has a lot of functionality we just don't need and may seek something more streamlined Pros Service history and ease of creating and scheduling calls Cons Not optimized on some devices Challenging to implement inventory program when you are admin and field tach Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Other product was being phased out and no longer had updates and support Review Source Response from Service Works May 15, 2024 Thank you for your feedback. We're pleased that you find our service history and call scheduling features valuable. We understand that you may seek a more streamlined solution. If you have any specific needs or concerns, please contact our team, and we’d be happy to assist you further. ryH roderick y H. Owner Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Update service and input issues and concerns" May 7, 2024 3.0 Well for now just trying to get use to it and learning how to operate they are alot of features that my office staff don't know how to implement. Need more support by just picking up the phone and talk to someone. Pros New system I had to changeover from another vender but need more training to use all features Cons Need more training and if have a question need phone number to call and get answers quickly.........aloha Review Source Response from Service Works May 9, 2024 Thank you for sharing your feedback with us. Our Customer Success team offers short training sessions for your business to succeed. We encourage you to reach out to our team at 636-220-4363 for immediate assistance. Your feedback is appreciated in helping us enhance our system and better serve your needs. We look forward to continuing to support you as you navigate our system. JZ JOSH Z. Service Manager Consumer Services Used the software for: 1-2 years ### "Could be great. Maybe wait a few years" December 11, 2020 2.0 Pros The software is inexpensive. The features they proclaim to have are great, but many of them do not work as advertised if at all. Cons There are constant major changes that are not communicated. Repeat failiures within the software are almost a weekly event. It is to the point where we joke around about betting what is going to fail next. We have had issues with everything you can think of from ordering/checking in parts, submitting claims, sending notifications, routing, scheduling, accounts receivable, reports made, etc. You name it and it either is still not working or has broken multiple times in the last few months. Most recently was today when customers were getting notifications if the schedule date was changed on their ticket. It was the notification to let them know parts were in. Also today was the system automatically changing the status of tickets with backorder parts received to a status that isn't usable. These are both items that have failed before and I'm sure will fail again. They fail to test updates sufficiently when they are made time and time again. Their customer service is non existent. Easy way to tell is to try calling the number yourself. I'm convinced it is set to just go to voicemail automatically, and don't expect a call back. The only live person ever available was the sales rep who first set us up. He was great but has now left the company and I expect many users will do the same. Review Source Response from Service Works March 5, 2021 We are constantly trying to improve and provide all of our customers support and care. We always listen to our customers and add new features. We learn from you to make our software better everyday. Thanks for the feedback and being an amazing customer! JS Joseph S. owner Consumer Services Used the software for: 1-2 years ### "Sugar City Appliance " October 28, 2022 3.0 good, customer service may not get to you TODAY, but will return your call. \[SENSITIVE CONTENT\] was / is VERY patient and helpful with us. we defiantly would not run as smoothly without it Pros Scheduling, integration , Integration, INTERGATION across marcone/ servicepower / quickbooks navigation. the Cons Initial rollout was like locking 4 people in a room, teaching them all a common new language, setting a hard launch date saying " at the end of the year, no more English, were all going to speak Portuguese!" and its a little clunky overall, but it gets the job done Reason for choosing ServiceWorks the integration with Marcone for inventory was key Review Source DS Dave S. Secretary Construction Used the software for: Less than 6 months ### "Makes simple tasks complicated." June 14, 2023 1.0 Pros inventory feature is nice... when it works. Cons This program makes simple tasks complicated. Highly discourage from using. App works mediocre on a good day, on-boarding is a disaster, and the financial reports the SW produces are unreliable. Strongly recommend looking at other options before using this program. We gave it a solid chance. Used it for 6 months, across 3 companies and 25+ staff. All of our staff had very similar experiences. Wasn’t worth continuing with. Decided to ditch the platform completely, even after paying in full for 3 licenses for 3 companies, as that would cost less than all the labour in trying to get the program to work properly. Save your time and keep your sanity… Switched from [ServiceM8](https://www.capterra.com/p/110711/ServiceM8/) we were looking for a more in depth program that could automatically assign product used to projects, as well as labour, and keep an automatic up-to-date inventory as we sold and completed projects. Review Source JA Jasmine A. FINANCE MANAGER Facilities Services Used the software for: 2+ years ### "THE CUSTOMER SERVICE AT Service Works" May 7, 2024 1.0 Pros the program features are amazing IF THEY WORK Cons CUSTOMER SERVICE AT SW IS HOPELESS AND NO HELP IS AVAILABLE. WE HAVE BEEN HAVING ISSUES WITH THE PROGRAM SINCE WE CAME ON BOARD. Review Source Response from Service Works May 10, 2024 We're genuinely sorry to hear about your frustrations with our customer service and the challenges you've encountered since joining us. We're committed to resolving the issues you've experienced and ensuring that our program works seamlessly for you. Please reach out to our team and we can schedule a one on one with our customer success team. Thank you. DB David B. President / Co-owner Renewables & Environment Used the software for: 6-12 months ### "How service works saved us at least one full time employee AND made our services better" June 10, 2021 5.0 Pros The scheduling and ease of information gathering. The way it is setup we can easily navigate and find what our client wanted and we are now able to customise even more their experiences with us. It has removed a lot of non value added activities that we had to do manually. We have the opportunity to look for cost overruns and how efficient we are as a company every day and at any time we have access to progress reports. Cons The initial configuration is rather easy but being in Quebec, Canada has made some issues difficult for us in setting up taxes and linking up quick books. Otherwise the CRM, Dispatch, job creating software ticks all the boxes for us. Alternatives considered [RouteManager](https://www.capterra.com/p/185092/WorkWave-Route-Manager/)[OrangeHRM](https://www.capterra.com/p/49068/OrangeHRM/) Reason for choosing ServiceWorks Pirce and recommandation from a ERP specialist Review Source NA Nicole A. Secretary Machinery Used the software for: 1-2 years ### "Does the job " May 7, 2024 3.0 Pros I like that the dispatches from service bench automatically get sent to service works. Cons That there’s something new often, and they don’t seem to serve a purpose. For example, why is there like 5 save buttons for different sections when writing up a service ticket? Why can’t there be just one? Review Source Response from Service Works May 10, 2024 We appreciate your feedback. When creating a service ticket, you'll find an option to save all information at once. Subsequently, you can update individual sections of the ticket as needed. We recognize the importance of simplicity and efficiency in our system and are committed to refining it based on user input. Thank you for choosing ServiceWorks! MH Moustafa H. IT Field Tech Computer Hardware Used the software for: 2+ years ### "Highly efficient" May 7, 2024 4.0 Pros ServiceWorks helped me and my team achieve fast and great results with customers. Dispatch and technicians were great in terms job postings and enrouting Cons It rarely crashes. But I guess that’s normal since every app does Review Source Response from Service Works May 9, 2024 Thak you for your feedback. We are happy to hear you are enjoying our Software. We are constantly improving our system and staying up to date with the latest technological changes as it continues to grow. If you have any further suggestions, please do not hesitate to reach out. Thank you for choosing ServiceWorks! RW Robert W. owner Construction Used the software for: Less than 6 months ### "End of the search" July 9, 2020 5.0 My overall buy point was their customer service. The attention to detail that \[SENSITIVE CONTENT HIDDEN\] delivers to my situation gives me all the confidence in the world that I will stay with this company for a long time. We can now set this aside as we rebuild our business in the future. We are licensed in NY. TN and AZ and are expecting 100 employee's in each location. This software will be going right along with us. Pros I like the population auto fills. The search ability is a key factor in running our business. We ran a business in Arizona with twenty-five employee's and keep tracking of what was going on was our biggest hurdle. I tried a lot of other software for this purpose (several costing 5 times the cost of sw) without the power of service works. Cons Just like learning any new software there are some frustrations along the way. There are a few bugs in the system that haven't been ironed out yet, for example; sometimes I will but in place holder information like the phone number if I don't know it. I will enter all fours or something with the intent to go back and enter the number when I get it. SW uses the ph number for the customer number. I doesn't allow you you to edit the customer number, oh it has the edit icon and you can delete it, but it won't allow you you to enter anything. By the way the work around for this one is copy and paste. Reason for choosing ServiceWorks Made comparisons to what we needed, how adaptable the software was going to be for our operation. The customer service. Review Source JM John M. Associate Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Usage of Service Works in Warranty Claims Submission" May 7, 2024 5.0 Pros Its user friendly, the fact that its in cloud - we don't have to set up a lot of things to get access to it. Its one of the software that I found so easy to use. Cons Need integration and another type or option when converting a file. We're working in the appliance industry and the other platforms we use only have limited options available that they're accepting specially on the file format / type - ServiceWorks or such is the one that need to adjust or look for an option to help. Review Source Response from Service Works May 9, 2024 Thank you for sharing your experience with ServiceWorks for warranty claims submission. Regarding your feedback on integration and file conversion options, we understand the importance of seamless compatibility, especially in the appliance industry. We'll explore options to enhance our integration capabilities and provide more file format options to better meet your needs. If you have any further suggestions or questions, please don't hesitate to reach out to our team. bL bill L. ceo Alternative Medicine Used the software for: 1-2 years ### "appliance sales and service inventory" May 13, 2024 2.0 slow to respond to our problem and we have issues that they say cant change bill Pros parts inventory service calls and tracking Cons when we sell product will not take out of inv. until delivered if delivery is 2 weeks away we sell same product 2 to 3 times what a mess Review Source Response from Service Works May 15, 2024 Thank you for your feedback. We're glad you find our parts inventory and service call tracking beneficial. We apologize for the inventory management issues and delays in response time. We're reviewing our processes to improve stock accuracy and customer service. Please contact our support team to discuss your concerns further. We appreciate your input and look forward to better serving you. JB Joshua B. BAMF Package/Freight Delivery Used the software for: 2+ years ### "Works for us now" May 13, 2024 4.0 It's alright! I'm glad we use this instead of ServicePower Pros It works most of the time. Could be faster considering the volume we do. Cons It's slower than any other system I've ever used. Review Source Response from Service Works May 15, 2024 Thank you for your feedback! We have monthly releases to keep our software running smooth and as up to date as possible. Thank you for choosing ServiceWorks! RA Raul A. Controller Consumer Services Used the software for: 2+ years ### "Great CRM!" May 7, 2024 5.0 Pros We have all the features we need, even the route optimization and reports. Cons Glitches, but you can contact the team and they will fix it withina few days. Review Source Response from Service Works May 10, 2024 Thank you for sharing your feedback with us. We're delighted to hear that you're enjoying our map and report features. Rest assured, our team is dedicated to promptly addressing any glitches through our regular monthly patch and update releases. Thank you for choosing ServiceWorks! VR Verified Reviewer Administrator Construction Used the software for: 1-2 years ### "Must have patience " October 24, 2023 2.0 Horrible. Any time we had issues we were told “we don’t know” Pros The dispatching is probably the only positive. Cons SW customer service and technical support is HORRIBLE! They sell you a dream at first but quickly you find out you’re solo in trying to navigate the software. Reason for choosing ServiceWorks We were sold on false claims of having great technical support. Review Source JJ Jennifer J. Executive Administrator Real Estate Used the software for: 1-2 years ### "Reliable Meat and Potatoes" May 16, 2024 3.0 Pros I like the dispatch/assigning/scheduling to our techs, love the ability to assign and change customer credentials, like multiple tickets for one customer, like being able to hav 3rd party contractors access without allowing full editing access. Cons The mobile needs work and the back end admin could use improvement. Review Source Response from Service Works May 20, 2024 Thank you for your detailed feedback. We're glad you appreciate our dispatch, scheduling, and customer management features, as well as the access options for third-party contractors. Mobile and Backend Admin Improvements: We acknowledge that these areas need enhancement and are actively working on updates to improve the experience. Thank you for choosing ServiceWorks! if you need further assistance, please reach out to us at success@service.works. DS Donna S. CEO Accounting Used the software for: Less than 6 months ### "Serviceworks interface with Quickbooks online needs work." June 3, 2024 3.0 Not ready for prime time on the QB Online interface! Pros I am the bookkeeper for a Serviceworks user. There is a detailed information collected in the software that allows me to prepare the financials Cons The interface with Quickbooks Online was extremely difficult to implement. There were multiple errors resulting in missing invoices. We ended up abandoning that effort and resorting to pulling reports for the data needed. It is also difficult to arrive at correct sales information in the reports due to the variations in the reports and the requirements to complete jobs in order to report data. The POS module was built on top of the existing jobs software, and does not always match the workflow for walking retail customers. Although customer service staff was available, they did not have in depth knowledge of the product as it relates to accounting. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) POS product was retiring and Client wanted a full featured Job tracking app. Review Source Response from Service Works June 14, 2024 Thank you for your feedback regarding our QuickBooks Online interface. We apologize for the difficulties you experienced, including the errors and challenges with sales reports and the POS module. We appreciate your positive comments about the detailed information our software provides for financial preparation. Your feedback is invaluable, and our team is actively working to improve the QuickBooks Online interface and ensure our support staff is better equipped to assist with accounting-related issues. Please reach out to us at success@service.works so we can address your concerns directly and work towards a solution. Thank you for your feedback. We are committed to improving your experience with ServiceWorks. RP Rob P. owner Consumer Services Used the software for: 1-2 years ### "Doesn't work well for my 1 man Appliance Service Business" November 1, 2022 3.0 Not real pleased as I said Inventory Control does not flow easily. Pros Only pro is it can be used on a mobile device. Cons Keeping up with inventory does not flow easily. There are too many areas where you have to go and keep up with inventory. Currently my inventory is a mess. And I don't know how to fix it. You have to continually go to another screen and update inventory. I was converted from SwiftLink Software after 30 years. Now everything is in modules and tiers, which cost more depending on which tier you need. Lost a lot of features after migrating to Serviceworks. Lost monthly billing & warranty billing. Reason for choosing ServiceWorks Had no choice. Review Source JH Jennifer H. Office Manager Individual & Family Services Used the software for: 6-12 months ### "Review of Serviceworks" May 20, 2024 3.0 Pros it keeps peoples history of service together well Cons the A/R system isn't the easiest and neither is the Parts Ordering Review Source Response from Service Works May 22, 2024 Thank you for your review. We’re glad to hear that ServiceWorks helps you keep service history organized. We apologize for any difficulties with the A/R system and parts ordering. We're actively working to improve these features. Your feedback is important to us. Please reach out if you have any questions or need assistance. KC Karen C. PRESIDENT Consumer Services Used the software for: 1-2 years ### "OK product" October 28, 2022 3.0 My overall experience is not super high. I just feel that for the money we spend we may be better off to spend it on software that would be more user friendly. Once again, just haven't had the time to see what is out there. Pros The scheduling is what we use the most and I do like having everything at a glance. (The dashboard) I also like the you tube video tutorials. Cons This is very complicate software. After using for almost two years we are still figuring out many of the options. Getting our techs to use it has also been difficult for that same reason. Because we are a very busy small business we just don't have the time that is needed to sit down and figure it all out. We came over from Swiftlink and to be honest we still use Swiftlink for many things. Eventually that will not be and option but for now it's getting us by. Review Source JH Jasmine H. Office Retail Used the software for: 6-12 months ### "Unsatisfied Customer" June 1, 2021 2.0 So far our experience hasn't been the best. It is extremely hard to get any help, and when we do contact Service Works, it takes days to get a response. With the change over from Swiftlink, it just seems like a lot of things got messed up and to this day we are still fixing mistakes. Pros The thing I like most about this software is that we can use it on multiple devices. Cons The thing I like least about this software is how there is no instruction manual. There are many things about this program that make our daily use difficult. Since our switch, the same serial numbers have gone to multiple customers - which is a huge problem. Also since our switch, our accounts receivable has been off.. statements don't print for people that owe. The accounts receivable is also listed by first name, last name - and it would be a whole lot easier to go through if it were last name, first name. Our inventory also got messed up with the switch over, so we had to go through all of that again. It just has caused us a lot more work and we have to be extra aware of billing and serial numbers now. It would be very helpful to have an instruction manual or something to go off of. Reason for choosing ServiceWorks We just switched to ServiceWorks because it was the updated version of Swiftlink. Review Source Similar Products Featured ## Related categories [Field Service Management](https://www.capterra.com/field-service-management-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Handyman](https://www.capterra.com/handyman-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.