# Page 4 | ServiceWorks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is ServiceWorks the right Field Service Management solution for you? Explore 115 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183679/ServiceWorks/reviews --- ServiceWorks 3.6 (115) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of ServiceWorks ## Showing most helpful reviews Showing 76-100 of 115 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ND Nicola D. Service technician Food & Beverages Used the software for: 6-12 months ### "Service technician " May 13, 2024 5.0 Pros Easy to use straight forward and functions as it should Cons Sometimes can be a little glitchy here and there Review Source Response from Service Works May 14, 2024 Thank you for the feedback. We are happy to see you are enjoying ServiceWorks! CG Candice G. Manager Utilities Used the software for: 2+ years ### "It does the job very well!" November 11, 2022 4.0 Pros It helped us to move completely remote! My technicians love being free of having to stop in the office for their routes and love not having paper tickets anymore. Cons There have been some bugs since we started using it, but (fingers crossed) they seem to be mostly worked out. Review Source TL Teresa L. Director of Sales and Marketing Construction Used the software for: Less than 6 months ### "Fantastic User Friendly Software" August 21, 2023 5.0 We did a lot of research on designing scheduling and dispatch software and out of all of the research ServiceWorks is the best software for flexibility, design and price. Pros \[sensitive content hidden\] was fantastic. I love the fact that you receive a person that is completely knowledgeable of all facets of the software. \[sensitive content hidden\] was able to design our software exactly the way we wanted it and helped us develop the best way to utilize it. She also trained up on how to use it. The set up and training of this software is fantastic. Cons I strongly recommend you do the set up assistance. It is hard to navigate if you are unfamiliar with computer programming terminology. Reason for choosing ServiceWorks Flexibility, Price, Design Review Source sC steve C. owner/operator Mechanical or Industrial Engineering Used the software for: 2+ years ### "Disappointing " October 31, 2022 3.0 I think now its working ok my problem is integrating with quick book Pros its connected to Marcone parts distributor Cons it doesn’t integrate with quick books and no one there known how to make it work its been going on for three years now. i would have changed by now and i still might change for next year Review Source CQ Cesar Q. Bin cleaner Recreational Facilities and Services Used the software for: 6-12 months ### "Bin Cleaning" September 8, 2023 5.0 Pros I like that everything can be managed in one spot. Cons Its a bit overwhelming having features I don’t use, would be nice to have the option to have sections appear or not. Ex item/part Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing ServiceWorks Recommendation from others Review Source JR Jim R. Admin Consumer Services Used the software for: 1-2 years ### "Service works" May 7, 2024 4.0 Pros Fairly easy to use. Easy to train new employees to use. Fairly reasonable in price. Tech support is decent although communication could be better. Cons Not particularly easy trying to learn all the capabilities of the system. Reason for choosing ServiceWorks Easy to use. Other platforms were very expensive. Review Source Response from Service Works May 13, 2024 Thank you for your feedback! BS Blake S. owner Writing and Editing Used the software for: 6-12 months ### "good for bin cleaning" October 28, 2022 4.0 Pros as a simple recurring service based business, it does all i need it to. Cons All the automations that I need as a bin cleaner are there, but they are all the basic versions. for example, auto text reminder automation is great but I cannot change what time that text goes out. I also cannot see all my customers on a map; which is key to understanding my business. Reason for choosing ServiceWorks i chose SW because of the sign up page and ability to take a credit card upon sign up. Jobber for some reason doesnt do that. But thinking about switching since the customer sign up process of SW is so non user friendly. Review Source SM Shirley M. Owner Consumer Services Used the software for: 1-2 years ### "Software for the Appliance Service Professional" April 26, 2021 4.0 the most important part of the program we were able to start using it almost immediately At the time we got the program Service Works was not active in Canada but since we had used a previous product of their design they offered it to us and switched over our old program to the new one. While we have only used this product a couple of years we have worked with this team for years and they are great. I struggle with technical issues and they take time to explain (in English) what is going on. Pros There are many wonderful features but the feature we utilize the most is the dispatch. Being able to dispatch a call by location of the tech allows us to start the day knowing how the week is setting up. Cons I am having a few issues learning all the features some are a bit redundant but we have to devote the time to learning to use the features making it a priority Review Source SS Salma S. Substitute Education Management Used the software for: Less than 6 months ### "Amazing app" May 7, 2024 5.0 It’s been amazing. It’s very helpful and easy to use Pros It’s easy to use and it’s very self explanatory Cons I was struggling to log in when I first started using it and struggling to view my jobs Review Source Response from Service Works May 10, 2024 Thank you for your review! We're delighted you found our app easy to use. We apologize for the initial login issues and any inconvenience in accessing your jobs. Your feedback helps us improve. Please reach out if you need further assistance. Thank you for choosing ServiceWorks! TB Trish B. owner Retail Used the software for: 1-2 years ### "Helpful in many ways" November 9, 2022 4.0 Pros Enjoy having a cloud based system which give us more flexibility in how we run our business. Cons We are rural and don't have good internet connectivity. Our tech cannot use the system while out in the field doing the jobs most of the time. We have to complete the jobs in the system at a later date. The system posts the job information as of the date the ticket is completed in the system vs posting it on the day the job was actually done (the schedule date). This makes it impossible to use the accounting functions in ServiceWorks. It would be nice not to have to double enter every job. Review Source LB Leslie B. Business Manager Retail Used the software for: 2+ years ### "How to do something" October 20, 2022 5.0 Good Pros The ease to locate customer's repair histories Cons Sometimes the updates create issues with using the software the morning after Review Source NR Nickie R. office manager Consumer Services Used the software for: 6-12 months ### "Was misleading" October 31, 2022 1.0 My customer support guy \[SENSITIVE CONTENT\], Has been amazing in working with me but I need to get this settled. I've spent a lot of money to use this program and cant!!!!!! Pros the program would be amazing but has no accounts payable feature Cons I'm still waiting to hear back from the "programs" to even be able to intergrade with quickbooks. I have been trying for a few months now to get switch over from Swiftlink but cant without having an accounts payable feature. Reason for choosing ServiceWorks Because it "WAS Suppose To Be Just LIKE Swiftlink" . Review Source Response from Service Works November 3, 2022 ServiceWorks integrates with QuickBooks online and desktop both. Please contact the support team and they can help you with this. SH Steve H. Owner Construction Used the software for: Less than 6 months ### "Great team, great pricing" December 23, 2021 5.0 The team is great. Onboarding wasn't as bad as we expected. Has all the features we needed that some of the others did not. Pros We like the ease of booking, scheduling and dispatching service calls. Cons Configuring wasn't as difficult as we expected but did take some time to get where we wanted. Team was super responsive though and I have no complaints. Reason for choosing ServiceWorks We chose ServiceWorks over the others because Housecall Pro had no way to assign jobs to technician and dispatch later. Service Titan requires 3 full time office staff and was too expensive. Serviceworks was affordable, had all the features we wanted and the team treated us like family. Anything we asked for they implemented. Review Source KV Katherine V. Office Manager Construction Used the software for: 6-12 months ### "Good but can be better" November 3, 2022 4.0 The software does help organize service calls and the ability to add custom fields does help to tailor it to my needs. I wish that acceptance feature would be something to have on the software but overall, it is a good software to use Pros I do like the ease of setting up jobs to configure for my business Cons I don't like that the system does not have a way of confirming if a technician received a dispatch Review Source JV Jessica V. Owner Consumer Services Used the software for: 1-2 years ### "Great software" March 26, 2021 5.0 It's a great app for appliance repair companies like us. Pros Offers a lot of options and makes everything really easy for the office and techs both. Cons It has occasional bugs that make it impossible to work but it's rare and the customer service is great about fixing it! Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Jobber didn't offer enough and cost more monthly. Not to mention techs were able to make jobs disappear if they didn't want to do them. Review Source LJ Larry J. President Retail Used the software for: 1-2 years ### "Service Works review" November 3, 2022 4.0 Pros The more I work with it becomes easier. Being cloud based is a positive. Cons No feature for a PO # which is very critical for our business Review Source MR MARK R. OWNER Animation Used the software for: Less than 6 months ### "TITLE YOUR REVIEW" March 26, 2021 3.0 ITS BEEN A TOUGH LEARNING CURVE, STILL HAVE A WAYS TO GO. THE SCREEN IS SO BUSY, ITS HARD TO FLOW THROUGH THE DATA ENTRY PROCESS. IT WOULD BE NICE IF THE PROGRAMERS HAD A SIMPLE SET UP SELECTION, WHERE BY YOU CHOOSE YOUR INDUSTRY AT THE INITIAL START UP AND THEN THE SIMPLEST/CLEANEST TEMPLATE FOR THAT BUSINESS IS WHAT YOU BUILD FROM, THIS WAY EACH COMPANY CAN DECIDE JUST HOW MUCH DAY TO DAY INFO THEY WANT TO MONITOR. I FEEL THERE IS SO MANY OPTIONS WE'RE NOT USING, THE STEPS TO CREATE AND SCHEDUAL A SERVICE CALL SEEMS OVERWHELMING. Pros MORE ACCSESSIBLE FROM REMOTE LOCATIONS. WE HAVE ONLY BEEN ON BOARD FOR A COUPLE OF WEEKS SO DONT LIKE IT YET, FRUSTRATING LEARNING A NEW PROGRAM. Cons OLD SYSTEM WAS SWIFT LINK WHICH SEEMED LOW TECH COMPARED TO THIS NEW SYTEM. MANY STEPS HAVE BEEN ADDED TO ACCOMPLISH THE SAME TASK OF SCHEDULING AND INVOICING OUR APPLIANCE SERV CALLS, AND NEW APPLIANCE AND PARTS COUNTER ORDERS. THE LOGIC AND FLOW OF THE PROFRAM IS NOT FLOWING AND INTUITIVE AS I WOULD LIKE, IE... HAVE TO HIT SAVE SO MANY TIMES ON A SVC CALL TICKET OR YOU WILL LOSE INFORMATION, WHY CANT IT SAVE FROM ONE KEY STROKE? Review Source KR Kevin R. owner Consumer Services Used the software for: 2+ years ### "Great Software" October 29, 2022 5.0 It's been a huge help to my business and look forward to using for many years. Pros I like reading the blogs and watching You Tube videos for help using the software Cons Nothing really, possibly having to do a save on many of the fields. We used to be able to save at the bottom of the page. Review Source GS Gregory S. Owner Real Estate Used the software for: 2+ years ### "Upgrade your service department's offerings" March 10, 2020 5.0 Positive. Allows us to gain control over the tech routing which translates into faster response times at less costs. Pros The most important item was the ability to use GPS to plot the routes for the service techs as well as to see where they were at real time. Cons ServiceWorks has done a fine job with the mobile option capability. Continue to develop this aspect of the offering. Review Source AH Alana H. Receptionist Consumer Services Used the software for: I used a free trial ### "Super easy!" November 7, 2022 4.0 Pros You can easily import your clients yourself, has all the necessary functions at no extra cost, and super self explanatory makes it easy to ise! Cons I love this software,was my top pick after trial multiple companies Alternatives considered [ServSuite](https://www.capterra.com/p/25008/ServSuite/)[FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reason for choosing ServiceWorks Simplicity Review Source AN Audrey N. Owner Veterinary Used the software for: I used a free trial ### "Worse Experience Ever" March 19, 2023 1.0 The onboarding was terrible; the communications were awful; after letting multiple people know the program was not a good fit we didn't get a call from anyone outside of the programer who documented our concerns. No follow up at all Pros The tool itself is a good tool and has alot of great feartures Cons Awful experience. Program was just simply not a good fit for our needs. We never launched and they refused to refund the $2000 for the one-year usage for the program. Reason for choosing ServiceWorks technology Switched from [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Couldn't handle our load of shared calendaring Review Source HR Hannah R. Substitute Teacher Individual & Family Services Used the software for: Less than 6 months ### "Needs some work" May 20, 2024 3.0 Pros Monthly calendar views and the ability to see specific details about job location Cons The app refreshes after every button pressed, so I often think I’m submitting something that doesn’t Review Source Response from Service Works May 22, 2024 Thank you for your feedback. We’re glad you like the monthly calendar views and job location details. We apologize and understand your frustration. Our team is working on fixing this to improve your experience. If you have any questions or concerns, please reach out to our support team anytime! Thank you for choosing ServiceWorks! TS Tanja S. Co-owner Environmental Services Used the software for: Less than 6 months ### "Affordable option" October 28, 2022 5.0 Overall the software is amazing and easy to use after you played around a bit. Pros I enjoy that my staff is able to clock in and out, and request time off but is also able to use the GPS feature. Cons Unfortunately, sometimes the app for our staff is not properly working but I am sure this happens with other software as well. Reason for choosing ServiceWorks Since we are a tiny business, the pricing and features are ideal. Review Source RP Rowan P. Appliance technician Consumer Goods Used the software for: Less than 6 months ### "Decent app" May 16, 2024 3.0 Pros I appreciated the way my sceduel was layed out Cons When i try to use the app on moble it is full of bugs and dosent seem to keep a cash when im offline then update Review Source Response from Service Works May 22, 2024 Thank you for your review. Love to see you are enjoying the schedule layout. Regarding the mobile app, without celular signal or data the changes will not be saved, what we recommend is manually syncing your information. Please contact our team if you have any questions or concerns, we are here to ensure you succeed! CC Christopher C. Retail Mgr Construction Used the software for: 2+ years ### "Simple scheduling software" November 14, 2019 5.0 Pros I liked the Ease of use and decent reports. Cons I did not like the difficulty I had in ensuring all members had access to the network. Review Source Response from Service Works November 15, 2019 We are pleased to have you as our customer and able to provide you what you need. Similar Products Featured ## Related categories [Field Service Management](https://www.capterra.com/field-service-management-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Handyman](https://www.capterra.com/handyman-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.