# Page 4 | ServiceWorks Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is ServiceWorks the right Field Service Management solution for you? Explore 115 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/183679/ServiceWorks/reviews

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ServiceWorks

3.6 (115)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of ServiceWorks

## Showing most helpful reviews

Showing 76-100 of 115 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RH

Raul H.  
Office Manager  
Facilities Services  
Used the software for: 2+ years

### "Good software "

November 8, 2022

4.0

I use a lot of features everyday, reports and schedule. I like how integrated the features are.

Pros

The software is easy to use, you need to see the videos to understand it very well but it is wonderful to use.

Cons

The fact that you need to end a recurrence, do some changes on the accounts and then add a recurrence again for the changes to take place.

Review Source

RP

Rob P.  
owner  
Consumer Services  
Used the software for: 1-2 years

### "Doesn't work well for my 1 man Appliance Service Business"

November 1, 2022

3.0

Not real pleased as I said Inventory Control does not flow easily.

Pros

Only pro is it can be used on a mobile device.

Cons

Keeping up with inventory does not flow easily. There are too many areas where you have to go and keep up with inventory. Currently my inventory is a mess. And I don't know how to fix it. You have to continually go to another screen and update inventory. I was converted from SwiftLink Software after 30 years. Now everything is in modules and tiers, which cost more depending on which tier you need. Lost a lot of features after migrating to Serviceworks. Lost monthly billing & warranty billing.

Reason for choosing ServiceWorks

Had no choice.

Review Source

DB

Dan B.  
owner  
Retail  
Used the software for: 1-2 years

### "service works"

November 11, 2022

5.0

being able to have calender schedule inside the program only having to enter in the original program.in the past we had to use two programs to complete these tasks..

Pros

like the service scheduling and the service work order detail on the work orders!pos is good to be able to use the scheduling right from the pos invoice..

Cons

at first i did not like the reports section , but now i have talked to support and have had some reports taylored to our needs

Review Source

KC

Karen C.  
PRESIDENT  
Consumer Services  
Used the software for: 1-2 years

### "OK product"

October 28, 2022

3.0

My overall experience is not super high. I just feel that for the money we spend we may be better off to spend it on software that would be more user friendly. Once again, just haven't had the time to see what is out there.

Pros

The scheduling is what we use the most and I do like having everything at a glance. (The dashboard) I also like the you tube video tutorials.

Cons

This is very complicate software. After using for almost two years we are still figuring out many of the options. Getting our techs to use it has also been difficult for that same reason. Because we are a very busy small business we just don't have the time that is needed to sit down and figure it all out. We came over from Swiftlink and to be honest we still use Swiftlink for many things. Eventually that will not be and option but for now it's getting us by.

Review Source

JH

Jasmine H.  
Office  
Retail  
Used the software for: 6-12 months

### "Unsatisfied Customer"

June 1, 2021

2.0

So far our experience hasn't been the best. It is extremely hard to get any help, and when we do contact Service Works, it takes days to get a response. With the change over from Swiftlink, it just seems like a lot of things got messed up and to this day we are still fixing mistakes.

Pros

The thing I like most about this software is that we can use it on multiple devices.

Cons

The thing I like least about this software is how there is no instruction manual. There are many things about this program that make our daily use difficult. Since our switch, the same serial numbers have gone to multiple customers - which is a huge problem. Also since our switch, our accounts receivable has been off.. statements don't print for people that owe. The accounts receivable is also listed by first name, last name - and it would be a whole lot easier to go through if it were last name, first name. Our inventory also got messed up with the switch over, so we had to go through all of that again. It just has caused us a lot more work and we have to be extra aware of billing and serial numbers now. It would be very helpful to have an instruction manual or something to go off of.

Reason for choosing ServiceWorks

We just switched to ServiceWorks because it was the updated version of Swiftlink.

Review Source

AM

Alan M.  
Owner  
Retail  
Used the software for: 6-12 months

### "Not functional for a retail business"

October 28, 2022

2.0

We cannot get it to sync with quickbooks without multiple errors, You cannot do a paid out of your til for gas or refunds that were bought prior to switching over so balancing the til cannot be done with this program. We have contacted serviceworks rep many times and every time told they will get with someone and get back to us but we NEVER hear back unless we initiate it and then are told the same lame thing. We are currently looking for another program that is more functional and has better customer support.

Pros

Scheduling of service calls .

Cons

We have had nothing but problems with the software and functionality.

Reason for choosing ServiceWorks

Serviceworks was we thought put out by the same people that made swiftlink but swiftlink is way more functional of a program than serviceworks for a retail store that does New, Used, Parts and service.

Review Source

CG

Candice G.  
Manager  
Utilities  
Used the software for: 2+ years

### "It does the job very well!"

November 11, 2022

4.0

Pros

It helped us to move completely remote! My technicians love being free of having to stop in the office for their routes and love not having paper tickets anymore.

Cons

There have been some bugs since we started using it, but (fingers crossed) they seem to be mostly worked out.

Review Source

TL

Teresa L.  
Director of Sales and Marketing  
Construction  
Used the software for: Less than 6 months

### "Fantastic User Friendly Software"

August 21, 2023

5.0

We did a lot of research on designing scheduling and dispatch software and out of all of the research ServiceWorks is the best software for flexibility, design and price.

Pros

\[sensitive content hidden\] was fantastic. I love the fact that you receive a person that is completely knowledgeable of all facets of the software. \[sensitive content hidden\] was able to design our software exactly the way we wanted it and helped us develop the best way to utilize it. She also trained up on how to use it. The set up and training of this software is fantastic.

Cons

I strongly recommend you do the set up assistance. It is hard to navigate if you are unfamiliar with computer programming terminology.

Reason for choosing ServiceWorks

Flexibility, Price, Design

Review Source

sC

steve C.  
owner/operator  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Disappointing "

October 31, 2022

3.0

I think now its working ok my problem is integrating with quick book

Pros

its connected to Marcone parts distributor

Cons

it doesn’t integrate with quick books and no one there known how to make it work its been going on for three years now. i would have changed by now and i still might change for next year

Review Source

CQ

Cesar Q.  
Bin cleaner  
Recreational Facilities and Services  
Used the software for: 6-12 months

### "Bin Cleaning"

September 8, 2023

5.0

Pros

I like that everything can be managed in one spot.

Cons

Its a bit overwhelming having features I don’t use, would be nice to have the option to have sections appear or not. Ex item/part

Alternatives considered

[Jobber](https://www.capterra.com/p/127994/Jobber/)

Reason for choosing ServiceWorks

Recommendation from others

Review Source

BS

Blake S.  
owner  
Writing and Editing  
Used the software for: 6-12 months

### "good for bin cleaning"

October 28, 2022

4.0

Pros

as a simple recurring service based business, it does all i need it to.

Cons

All the automations that I need as a bin cleaner are there, but they are all the basic versions. for example, auto text reminder automation is great but I cannot change what time that text goes out. I also cannot see all my customers on a map; which is key to understanding my business.

Reason for choosing ServiceWorks

i chose SW because of the sign up page and ability to take a credit card upon sign up. Jobber for some reason doesnt do that. But thinking about switching since the customer sign up process of SW is so non user friendly.

Review Source

SM

Shirley M.  
Owner  
Consumer Services  
Used the software for: 1-2 years

### "Software for the Appliance Service Professional"

April 26, 2021

4.0

the most important part of the program we were able to start using it almost immediately At the time we got the program Service Works was not active in Canada but since we had used a previous product of their design they offered it to us and switched over our old program to the new one. While we have only used this product a couple of years we have worked with this team for years and they are great. I struggle with technical issues and they take time to explain (in English) what is going on.

Pros

There are many wonderful features but the feature we utilize the most is the dispatch. Being able to dispatch a call by location of the tech allows us to start the day knowing how the week is setting up.

Cons

I am having a few issues learning all the features some are a bit redundant but we have to devote the time to learning to use the features making it a priority

Review Source

TB

Trish B.  
owner  
Retail  
Used the software for: 1-2 years

### "Helpful in many ways"

November 9, 2022

4.0

Pros

Enjoy having a cloud based system which give us more flexibility in how we run our business.

Cons

We are rural and don't have good internet connectivity. Our tech cannot use the system while out in the field doing the jobs most of the time. We have to complete the jobs in the system at a later date. The system posts the job information as of the date the ticket is completed in the system vs posting it on the day the job was actually done (the schedule date). This makes it impossible to use the accounting functions in ServiceWorks. It would be nice not to have to double enter every job.

Review Source

LB

Leslie B.  
Business Manager  
Retail  
Used the software for: 2+ years

### "How to do something"

October 20, 2022

5.0

Good

Pros

The ease to locate customer's repair histories

Cons

Sometimes the updates create issues with using the software the morning after

Review Source

NR

Nickie R.  
office manager  
Consumer Services  
Used the software for: 6-12 months

### "Was misleading"

October 31, 2022

1.0

My customer support guy \[SENSITIVE CONTENT\], Has been amazing in working with me but I need to get this settled. I've spent a lot of money to use this program and cant!!!!!!

Pros

the program would be amazing but has no accounts payable feature

Cons

I'm still waiting to hear back from the "programs" to even be able to intergrade with quickbooks. I have been trying for a few months now to get switch over from Swiftlink but cant without having an accounts payable feature.

Reason for choosing ServiceWorks

Because it "WAS Suppose To Be Just LIKE Swiftlink" .

Review Source

Response from Service Works

November 3, 2022

ServiceWorks integrates with QuickBooks online and desktop both. Please contact the support team and they can help you with this.

SH

Steve H.  
Owner  
Construction  
Used the software for: Less than 6 months

### "Great team, great pricing"

December 23, 2021

5.0

The team is great. Onboarding wasn't as bad as we expected. Has all the features we needed that some of the others did not.

Pros

We like the ease of booking, scheduling and dispatching service calls.

Cons

Configuring wasn't as difficult as we expected but did take some time to get where we wanted. Team was super responsive though and I have no complaints.

Reason for choosing ServiceWorks

We chose ServiceWorks over the others because Housecall Pro had no way to assign jobs to technician and dispatch later. Service Titan requires 3 full time office staff and was too expensive. Serviceworks was affordable, had all the features we wanted and the team treated us like family. Anything we asked for they implemented.

Review Source

KV

Katherine V.  
Office Manager  
Construction  
Used the software for: 6-12 months

### "Good but can be better"

November 3, 2022

4.0

The software does help organize service calls and the ability to add custom fields does help to tailor it to my needs. I wish that acceptance feature would be something to have on the software but overall, it is a good software to use

Pros

I do like the ease of setting up jobs to configure for my business

Cons

I don't like that the system does not have a way of confirming if a technician received a dispatch

Review Source

JV

Jessica V.  
Owner  
Consumer Services  
Used the software for: 1-2 years

### "Great software"

March 26, 2021

5.0

It's a great app for appliance repair companies like us.

Pros

Offers a lot of options and makes everything really easy for the office and techs both.

Cons

It has occasional bugs that make it impossible to work but it's rare and the customer service is great about fixing it!

Switched from

[Jobber](https://www.capterra.com/p/127994/Jobber/)

Jobber didn't offer enough and cost more monthly. Not to mention techs were able to make jobs disappear if they didn't want to do them.

Review Source

LJ

Larry J.  
President  
Retail  
Used the software for: 1-2 years

### "Service Works review"

November 3, 2022

4.0

Pros

The more I work with it becomes easier. Being cloud based is a positive.

Cons

No feature for a PO # which is very critical for our business

Review Source

MR

MARK R.  
OWNER  
Animation  
Used the software for: Less than 6 months

### "TITLE YOUR REVIEW"

March 26, 2021

3.0

ITS BEEN A TOUGH LEARNING CURVE, STILL HAVE A WAYS TO GO. THE SCREEN IS SO BUSY, ITS HARD TO FLOW THROUGH THE DATA ENTRY PROCESS. IT WOULD BE NICE IF THE PROGRAMERS HAD A SIMPLE SET UP SELECTION, WHERE BY YOU CHOOSE YOUR INDUSTRY AT THE INITIAL START UP AND THEN THE SIMPLEST/CLEANEST TEMPLATE FOR THAT BUSINESS IS WHAT YOU BUILD FROM, THIS WAY EACH COMPANY CAN DECIDE JUST HOW MUCH DAY TO DAY INFO THEY WANT TO MONITOR. I FEEL THERE IS SO MANY OPTIONS WE'RE NOT USING, THE STEPS TO CREATE AND SCHEDUAL A SERVICE CALL SEEMS OVERWHELMING.

Pros

MORE ACCSESSIBLE FROM REMOTE LOCATIONS. WE HAVE ONLY BEEN ON BOARD FOR A COUPLE OF WEEKS SO DONT LIKE IT YET, FRUSTRATING LEARNING A NEW PROGRAM.

Cons

OLD SYSTEM WAS SWIFT LINK WHICH SEEMED LOW TECH COMPARED TO THIS NEW SYTEM. MANY STEPS HAVE BEEN ADDED TO ACCOMPLISH THE SAME TASK OF SCHEDULING AND INVOICING OUR APPLIANCE SERV CALLS, AND NEW APPLIANCE AND PARTS COUNTER ORDERS. THE LOGIC AND FLOW OF THE PROFRAM IS NOT FLOWING AND INTUITIVE AS I WOULD LIKE, IE... HAVE TO HIT SAVE SO MANY TIMES ON A SVC CALL TICKET OR YOU WILL LOSE INFORMATION, WHY CANT IT SAVE FROM ONE KEY STROKE?

Review Source

KR

Kevin R.  
owner  
Consumer Services  
Used the software for: 2+ years

### "Great Software"

October 29, 2022

5.0

It's been a huge help to my business and look forward to using for many years.

Pros

I like reading the blogs and watching You Tube videos for help using the software

Cons

Nothing really, possibly having to do a save on many of the fields. We used to be able to save at the bottom of the page.

Review Source

GS

Gregory S.  
Owner  
Real Estate  
Used the software for: 2+ years

### "Upgrade your service department's offerings"

March 10, 2020

5.0

Positive. Allows us to gain control over the tech routing which translates into faster response times at less costs.

Pros

The most important item was the ability to use GPS to plot the routes for the service techs as well as to see where they were at real time.

Cons

ServiceWorks has done a fine job with the mobile option capability. Continue to develop this aspect of the offering.

Review Source

AH

Alana H.  
Receptionist  
Consumer Services  
Used the software for: I used a free trial

### "Super easy!"

November 7, 2022

4.0

Pros

You can easily import your clients yourself, has all the necessary functions at no extra cost, and super self explanatory makes it easy to ise!

Cons

I love this software,was my top pick after trial multiple companies

Alternatives considered

[ServSuite](https://www.capterra.com/p/25008/ServSuite/)[FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)

Reason for choosing ServiceWorks

Simplicity

Review Source

AN

Audrey N.  
Owner  
Veterinary  
Used the software for: I used a free trial

### "Worse Experience Ever"

March 19, 2023

1.0

The onboarding was terrible; the communications were awful; after letting multiple people know the program was not a good fit we didn't get a call from anyone outside of the programer who documented our concerns. No follow up at all

Pros

The tool itself is a good tool and has alot of great feartures

Cons

Awful experience. Program was just simply not a good fit for our needs. We never launched and they refused to refund the $2000 for the one-year usage for the program.

Reason for choosing ServiceWorks

technology

Switched from

[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)

Couldn't handle our load of shared calendaring

Review Source

TS

Tanja S.  
Co-owner  
Environmental Services  
Used the software for: Less than 6 months

### "Affordable option"

October 28, 2022

5.0

Overall the software is amazing and easy to use after you played around a bit.

Pros

I enjoy that my staff is able to clock in and out, and request time off but is also able to use the GPS feature.

Cons

Unfortunately, sometimes the app for our staff is not properly working but I am sure this happens with other software as well.

Reason for choosing ServiceWorks

Since we are a tiny business, the pricing and features are ideal.

Review Source

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