# Page 5 | ServiceWorks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is ServiceWorks the right Field Service Management solution for you? Explore 115 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183679/ServiceWorks/reviews --- ServiceWorks 3.6 (115) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of ServiceWorks ## Showing most helpful reviews Showing 101-115 of 115 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MR Matteo R. Fotografo e Grafico Photography Used the software for: Less than 6 months ### "Ottimo software per piccoli team" July 18, 2023 4.0 Pros Uno dei migliori in questo settore per quanto riguarda la gestione del proprio team Cons Molto costoso e poca intuitiva l'interfaccia Review Source Response from Service Works July 24, 2023 Thank you for your feedback. AHŞ Ahmet Hamza Ş. Financial Director Non-Profit Organization Management Used the software for: 6-12 months ### "Unique appointment scheduling features" November 2, 2022 5.0 Pros ServiceWorks offers a set of unique appointment scheduling features that helps us in a great way. Cons ServiceWorks could offer their solutions with a more user-friendly interface. Review Source CH Carolyn H. Office Mgr Consumer Services Used the software for: 6-12 months ### "Review of Service Works" November 7, 2022 3.0 I am slowing learning to use it. There are some things I like and some things I don't. Pros You can adjust your invoice if you typed in something wrong Cons Some parts are hard for me to understand and I can't contact and have my phone called returned and walk me through things as you use email so much and the old lady isn't computer savvy. Review Source PW Paul W. OWner Consumer Services Used the software for: Less than 6 months ### "Customizable for your needs" November 18, 2020 4.0 Will and the other service people are incredibly helpful and as soon as I send in a request for help I get a response. I do not have to wait days to at least be acknowledged that they heard me. Pros The ability to break each job down to its component cost and let you know what your true cost and margins are on each job is great. This doesn't exist in any of the other pest control software that I am aware of. Cons Because we are one of the first in our state, a lot of thinking had to go into getting the system to do what we needed it to do in order to comply with state regulations. But the software is so flexible it is really not a problem Reason for choosing ServiceWorks Cost.... Review Source MP Meghan P. Administrative Assistant Consumer Services Used the software for: Less than 6 months ### "Serviceworks Review" May 20, 2024 4.0 Pros It has everything that I need to do my job. The features are robust even though they are difficult to figure out and customize. Cons It is not a very intuitive design therefore it is difficult to figure out all the different features and how to answer questions. I think the platform could really benefit from a UX/UI designer to streamline the processes. Review Source Response from Service Works May 22, 2024 Thank you for your review. If you're interested, our team offers training sessions to help you get the most out of the platform. We're also working to make the interface more intuitive and user-friendly, with improvements from a UX/UI perspective. Your feedback is important to us, and we're dedicated to enhancing your experience. Please reach out to our team with any questions or concerns! wG william G. owner Consumer Electronics Used the software for: Less than 6 months ### "5 star out 5 star review" June 19, 2020 5.0 I like the software very well but only thing it needs is in the app beiang able to reschedule with the calender Pros I like all features to this software and im still learning on it as well. I like how it combines parts with my parts distributor Cons the app could be a little bit more user friendly but im getting use to it. I do find it clitchy here and there but I call my guy Will and he gets it taken care of. Reason for choosing ServiceWorks great customer service from Will. he is my guy. pricing and able to use all aspects and im also able to more as my company grows Switched from [Square Virtual Terminal](https://www.capterra.com/p/190305/Square-Payments-Processing/) service works is more use full for my needs Review Source DB Dean B. Service manager Utilities Used the software for: 6-12 months ### "Service.Works is the routing software you need!!!" June 18, 2020 5.0 I run a team of about 7 techs as of now and we have had used many of other softwares and this is by far the best. Customer service is friendly and helps you with every need. Their system is very user friendly and I love the customization for their format. Pros Pros: easy to learn, Easy drag and drop scheduling, customer service is great, the customization is amazing. Cons Con: A little bit more expensive then some products Review Source HG Heidi G. Administrator Consumer Services Used the software for: I used a free trial ### "Great Experience So Far!" May 2, 2019 5.0 So far, working with Serviceworks has been one of the most collaborative experiences I have had to date. \[SENSITIVE CONTENT HIDDEN\] has been incredible responsive to all our input and our requested to system changes; based on our experience thus far we expect great things in the future. Pros 3 Things: 1) When issues arise I am able to obtain help within a short amount of time. 2) The program is VERY user friendly. 3)Compared to the previous software, this program is much easier to navigate. Cons Currently, there are still a few glitches to work out. However, I am seeing progress daily to implement corrective action. Serviceworks is a new program and I think a few bugs are to be expected. Review Source Response from Service Works November 15, 2019 We are happy to provide you continued support to help you run your business. Thank you! PF Patricia F. Chef Food Production Used the software for: 6-12 months ### "Great Way To Save Money" November 15, 2019 5.0 I overall love this software. It’s helped me schedule and keep track in better ways that I was able to before. It’s easy to forget in a fast paced business like the food industry. This is a much easier way for keep log of the things I need Pros I enjoyed the layout of this software the most. It was very easy for me to understand and keep track of everything for my business. Keeping track of it all helped me save and raise my profit margin. Cons I like Least of all that it’s a cloud based software program. I think having another option would be good Reason for choosing ServiceWorks I first looked into it because it was recommended to me. Then I did my own research before deciding to give it a try Review Source Response from Service Works November 18, 2019 Thank you MD Mugdha D. Program Manager Consumer Services Used the software for: I used a free trial ### "The best software for field management" March 5, 2019 5.0 Pros I have looked at many other field management software. But Service Works is the best. It has all the key features and more to operate a business smoothly. This is easy to use for non hi tech professionals. It is integrated with Service Power, Service Bench, Quickbook and Shopify. The warranty/claim submission is a very smooth process where many hours of time has been saved. Cons For retail industry they do not offer any gift card management yet. That would be one thing I would suggest to be included. Review Source BM BJ M. owner Retail Used the software for: Less than 6 months ### "Service does Work" April 3, 2020 5.0 Excellent customer service from \[SENSITIVE CONTENT HIDDEN\] and team! Very quick response and corrected any issues very quickly!! Pros Very good integration with QuickBooks, Marcone easy to navigate and setup. Cons had to take extra steps to accomplish inventory, search multiple places for inventory Review Source Response from Service Works April 6, 2020 Thank you so much. We will continue to provide you with excellent customer support and work on improving anything that may come your way! JS JESSE S. OWNER Wine and Spirits Used the software for: Less than 6 months ### "USING THIS PROGRAM HAS BEEN THE MOST FRUSTRATING PART OF RUNNING THE COMPANY" July 22, 2020 1.0 HORRIBLE Pros IT HAS HOPE OF BEING GREAT IF IT WOULD ONLY WORK LIKE IT SHOULD Cons CONSTANTLY CRASHING, TECHS IN THE FIELD WITH ANDROID DEVICES HAVE NOT SUCCESSFULLY FUNCTIONED SINCE DAY 1, POOR COMMUNICATION FROM SUPPORT, NO RESOLUTION FROM SUPPORT ON THE SEVERAL ISSUES WE HAVE WITH THE APP FUNCTION. Reason for choosing ServiceWorks SUPPOSED EASE OF USE AND REMOTE CAPABILITIES Review Source VR Verified Reviewer Ingeniero Construction Used the software for: Less than 6 months ### "Software bastante potente" February 28, 2023 4.0 Sobre todo la cantidad de papeleo y tiempo que ahorramos. Ahora somos más eficientes y está todo mejor organizado. Pros La posibilidad de realizar órdenes de compra en campo, recepción por parte de los clientes de factura y presupuesto.Se pueden cargar documentos e imágenes.La verdad es que es muy completo. Cons De momento no he visto nada a reseñar. Pero con el paso del tiempo y su uso iré actualizando si encuentro algo a mejorar. Review Source LM Lori M. Owner Environmental Services Used the software for: Less than 6 months ### "Fantastic software" April 3, 2020 5.0 Pros Fantastic software easy to use grows with us as we grow I love that it intergrades with our business so seamlessly. Customer service pro \[SENSITIVE CONTENT HIDDEN\] is helpful, friendly, and patient. She is amazingly easy to contact and is so helpful with any struggle we have had. Cons Still learning everything but so far there is nothing that I require that isn't provided. Alternatives considered [ZenMaid](https://www.capterra.com/p/133875/ZenMaid-Software/) Reason for choosing ServiceWorks Cost Review Source Response from Service Works April 6, 2020 Thank you so much for your kind review. We will continue to work with you to make your business operate the way you want! LV Larry V. Owner Consumer Electronics Used the software for: Less than 6 months ### "New user" March 27, 2021 3.0 Not so good so for Pros We are still in the process of getting it up and running. Cons Trying to integrate our existing software Reason for choosing ServiceWorks Recommended by Swiftlink Review Source Similar Products Featured ## Related categories [Field Service Management](https://www.capterra.com/field-service-management-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Handyman](https://www.capterra.com/handyman-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.