# Page 5 | ServiceWorks Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is ServiceWorks the right Field Service Management solution for you? Explore 115 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/183679/ServiceWorks/reviews

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ServiceWorks

3.6 (115)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 5 - Reviews of ServiceWorks

## Showing most helpful reviews

Showing 101-115 of 115 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CC

Christopher C.  
Retail Mgr  
Construction  
Used the software for: 2+ years

### "Simple scheduling software"

November 14, 2019

5.0

Pros

I liked the Ease of use and decent reports.

Cons

I did not like the difficulty I had in ensuring all members had access to the network.

Review Source

Response from Service Works

November 15, 2019

We are pleased to have you as our customer and able to provide you what you need.

MR

Matteo R.  
Fotografo e Grafico  
Photography  
Used the software for: Less than 6 months

### "Ottimo software per piccoli team"

July 18, 2023

4.0

Pros

Uno dei migliori in questo settore per quanto riguarda la gestione del proprio team

Cons

Molto costoso e poca intuitiva l'interfaccia

Review Source

Response from Service Works

July 24, 2023

Thank you for your feedback.

AHŞ

Ahmet Hamza Ş.  
Financial Director  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Unique appointment scheduling features"

November 2, 2022

5.0

Pros

ServiceWorks offers a set of unique appointment scheduling features that helps us in a great way.

Cons

ServiceWorks could offer their solutions with a more user-friendly interface.

Review Source

CH

Carolyn H.  
Office Mgr  
Consumer Services  
Used the software for: 6-12 months

### "Review of Service Works"

November 7, 2022

3.0

I am slowing learning to use it. There are some things I like and some things I don't.

Pros

You can adjust your invoice if you typed in something wrong

Cons

Some parts are hard for me to understand and I can't contact and have my phone called returned and walk me through things as you use email so much and the old lady isn't computer savvy.

Review Source

PW

Paul W.  
OWner  
Consumer Services  
Used the software for: Less than 6 months

### "Customizable for your needs"

November 18, 2020

4.0

Will and the other service people are incredibly helpful and as soon as I send in a request for help I get a response. I do not have to wait days to at least be acknowledged that they heard me.

Pros

The ability to break each job down to its component cost and let you know what your true cost and margins are on each job is great. This doesn't exist in any of the other pest control software that I am aware of.

Cons

Because we are one of the first in our state, a lot of thinking had to go into getting the system to do what we needed it to do in order to comply with state regulations. But the software is so flexible it is really not a problem

Reason for choosing ServiceWorks

Cost....

Review Source

wG

william G.  
owner  
Consumer Electronics  
Used the software for: Less than 6 months

### "5 star out 5 star review"

June 19, 2020

5.0

I like the software very well but only thing it needs is in the app beiang able to reschedule with the calender

Pros

I like all features to this software and im still learning on it as well. I like how it combines parts with my parts distributor

Cons

the app could be a little bit more user friendly but im getting use to it. I do find it clitchy here and there but I call my guy Will and he gets it taken care of.

Reason for choosing ServiceWorks

great customer service from Will. he is my guy. pricing and able to use all aspects and im also able to more as my company grows

Switched from

[Square Virtual Terminal](https://www.capterra.com/p/190305/Square-Payments-Processing/)

service works is more use full for my needs

Review Source

DB

Dean B.  
Service manager  
Utilities  
Used the software for: 6-12 months

### "Service.Works is the routing software you need!!!"

June 18, 2020

5.0

I run a team of about 7 techs as of now and we have had used many of other softwares and this is by far the best. Customer service is friendly and helps you with every need. Their system is very user friendly and I love the customization for their format.

Pros

Pros: easy to learn, Easy drag and drop scheduling, customer service is great, the customization is amazing.

Cons

Con: A little bit more expensive then some products

Review Source

HG

Heidi G.  
Administrator  
Consumer Services  
Used the software for: I used a free trial

### "Great Experience So Far!"

May 2, 2019

5.0

So far, working with Serviceworks has been one of the most collaborative experiences I have had to date. \[SENSITIVE CONTENT HIDDEN\] has been incredible responsive to all our input and our requested to system changes; based on our experience thus far we expect great things in the future.

Pros

3 Things: 1) When issues arise I am able to obtain help within a short amount of time. 2) The program is VERY user friendly. 3)Compared to the previous software, this program is much easier to navigate.

Cons

Currently, there are still a few glitches to work out. However, I am seeing progress daily to implement corrective action. Serviceworks is a new program and I think a few bugs are to be expected.

Review Source

Response from Service Works

November 15, 2019

We are happy to provide you continued support to help you run your business. Thank you!

PF

Patricia F.  
Chef  
Food Production  
Used the software for: 6-12 months

### "Great Way To Save Money"

November 15, 2019

5.0

I overall love this software. It’s helped me schedule and keep track in better ways that I was able to before. It’s easy to forget in a fast paced business like the food industry. This is a much easier way for keep log of the things I need

Pros

I enjoyed the layout of this software the most. It was very easy for me to understand and keep track of everything for my business. Keeping track of it all helped me save and raise my profit margin.

Cons

I like Least of all that it’s a cloud based software program. I think having another option would be good

Reason for choosing ServiceWorks

I first looked into it because it was recommended to me. Then I did my own research before deciding to give it a try

Review Source

Response from Service Works

November 18, 2019

Thank you

MD

Mugdha D.  
Program Manager  
Consumer Services  
Used the software for: I used a free trial

### "The best software for field management"

March 5, 2019

5.0

Pros

I have looked at many other field management software. But Service Works is the best. It has all the key features and more to operate a business smoothly. This is easy to use for non hi tech professionals. It is integrated with Service Power, Service Bench, Quickbook and Shopify. The warranty/claim submission is a very smooth process where many hours of time has been saved.

Cons

For retail industry they do not offer any gift card management yet. That would be one thing I would suggest to be included.

Review Source

BM

BJ M.  
owner  
Retail  
Used the software for: Less than 6 months

### "Service does Work"

April 3, 2020

5.0

Excellent customer service from \[SENSITIVE CONTENT HIDDEN\] and team! Very quick response and corrected any issues very quickly!!

Pros

Very good integration with QuickBooks, Marcone easy to navigate and setup.

Cons

had to take extra steps to accomplish inventory, search multiple places for inventory

Review Source

Response from Service Works

April 6, 2020

Thank you so much. We will continue to provide you with excellent customer support and work on improving anything that may come your way!

JS

JESSE S.  
OWNER  
Wine and Spirits  
Used the software for: Less than 6 months

### "USING THIS PROGRAM HAS BEEN THE MOST FRUSTRATING PART OF RUNNING THE COMPANY"

July 22, 2020

1.0

HORRIBLE

Pros

IT HAS HOPE OF BEING GREAT IF IT WOULD ONLY WORK LIKE IT SHOULD

Cons

CONSTANTLY CRASHING, TECHS IN THE FIELD WITH ANDROID DEVICES HAVE NOT SUCCESSFULLY FUNCTIONED SINCE DAY 1, POOR COMMUNICATION FROM SUPPORT, NO RESOLUTION FROM SUPPORT ON THE SEVERAL ISSUES WE HAVE WITH THE APP FUNCTION.

Reason for choosing ServiceWorks

SUPPOSED EASE OF USE AND REMOTE CAPABILITIES

Review Source

VR

Verified Reviewer  
Ingeniero  
Construction  
Used the software for: Less than 6 months

### "Software bastante potente"

February 28, 2023

4.0

Sobre todo la cantidad de papeleo y tiempo que ahorramos. Ahora somos más eficientes y está todo mejor organizado.

Pros

La posibilidad de realizar órdenes de compra en campo, recepción por parte de los clientes de factura y presupuesto.Se pueden cargar documentos e imágenes.La verdad es que es muy completo.

Cons

De momento no he visto nada a reseñar. Pero con el paso del tiempo y su uso iré actualizando si encuentro algo a mejorar.

Review Source

LM

Lori M.  
Owner  
Environmental Services  
Used the software for: Less than 6 months

### "Fantastic software"

April 3, 2020

5.0

Pros

Fantastic software easy to use grows with us as we grow I love that it intergrades with our business so seamlessly. Customer service pro \[SENSITIVE CONTENT HIDDEN\] is helpful, friendly, and patient. She is amazingly easy to contact and is so helpful with any struggle we have had.

Cons

Still learning everything but so far there is nothing that I require that isn't provided.

Alternatives considered

[ZenMaid](https://www.capterra.com/p/133875/ZenMaid-Software/)

Reason for choosing ServiceWorks

Cost

Review Source

Response from Service Works

April 6, 2020

Thank you so much for your kind review. We will continue to work with you to make your business operate the way you want!

LV

Larry V.  
Owner  
Consumer Electronics  
Used the software for: Less than 6 months

### "New user"

March 27, 2021

3.0

Not so good so for

Pros

We are still in the process of getting it up and running.

Cons

Trying to integrate our existing software

Reason for choosing ServiceWorks

Recommended by Swiftlink

Review Source

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