# Payroll City Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Payroll City the right Payroll solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183697/Payroll-City/reviews --- Payroll City 4.7 (15) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Payroll City Ease of use 4.7 Customer Service 4.9 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HB Heidi B. Owner Executive Office Used the software for: 2+ years ### "Payroll City " March 22, 2019 5.0 I have worked with Payroll City for almost twelve years, and had numerous individual payrolls for multiple businesses. I can access the site and their software easily, even from my smartphone. Every time I call for support, a real live human being answers the phone and helps in any way I need. Their reporting on behalf of my payroll has never been in error with Government agencies. (With the larger payroll companies, there were errors periodically and I could not get the support I needed.) That was the initial reason I switched to Payroll City and still am pleased with that choice all of these years later. Pros I can easily make changes and updates to our payroll as well as access past records when necessary. The reports are clear and easy to interpret. Access from my smartphone is a plus when I'm not near my computer or when traveling. Cons Accessing certain reports is challenging for me, however, I believe that is mostly my lack of tech knowledge. If I don't use a feature often, and it is not familiar to me, I have difficulty navigating to a specific report. However, all it takes is a phone call to walk me through the process to access what I need. Review Source MH Mikie H. Gm Retail Used the software for: 2+ years ### "Software Review" March 22, 2019 5.0 Payroll City Is Great Any Problems We Have Either Our Fault Or Theirs We Call And They Do Whatever They Need To Fix The Issue! Pros Easy To Use! Employee's Have Access To All There Information They Need For Taxes, Easy To Upload Payroll! Great System Great Company! Cons Don't Really See Any Cons With This Software Or Company! Review Source NG Natalie G. VP of HR Insurance Used the software for: 6-12 months ### "FFHR Review" March 22, 2019 3.0 Pros The software is overall user friendly. Has an easy navigating look. Cons The system is lacking several bells and whistles. Not a lot of payroll reports available, had to create several on our own to satisfy client needs. Did not feel it could handle large clients but might be a good fit for small simple clients. Review Source Response from Payroll City April 1, 2019 Thank you for your feedback, Natalie! We will use your remarks to improve our product and continue to make it better. We sincerely appreciate your business. LB Lynne B. Office Manager Food & Beverages Used the software for: 2+ years ### "Payroll City Review" March 22, 2019 5.0 We've had a great experience with Payroll City - we started with them many years ago and were the first to use a Mac system with their software - any issues we've had they were fixed right away. Great customer service and their software is very easy to use. Pros The software is easy to use and the many report options. Cons When entering in payroll hours, there is an up/down scrolling option, if you don't click off that spot it can change the hours up or down. Review Source NF Nichole F. Owner Marketing and Advertising Used the software for: 2+ years ### "Amazing platform & service!!!!" February 22, 2019 5.0 The support is really amazing. They are incredibly responsive by email or by phone. They really go above and beyond to make it a great experience. Pros Payroll City does everything I need. The platform really knows how to "talk" to my accounting software and spits out reports that are exactly what I need. It integrates really well with ERP and timekeeping systems - we don't lose data during the transfer in or out of payroll, like you do with other systems. Cons There is a slight learning curve in order to get it to work the way we need it to, but their staff is ready and willing to help talk it through. Review Source IH Ivan H. President Financial Services Used the software for: 2+ years ### "Great Software" March 22, 2019 5.0 A good payroll company needs to be a lot more than just software. The team is like an extension of my own company. When I call they answer the phone and quick to resolve any issues that arise. Whatever I need they are on it. Pros Very easy to use, customer service is great. Easy interface. Love the way it imports every single paycheck into my quick books software. Cons Nothing bad to report. Haven't had any problems. Review Source WG Wendy G. manager Restaurants Used the software for: 2+ years ### "Review for Payroll City" March 22, 2019 5.0 Excellent. Pros Payroll City is always accommodating to what we need and always willing to help with solutions to any questions or problems. The staff is very knowledgeable, professional, willing to help, and friendly. Ask for rep she is the best!!! Cons There is nothing I dislike about the software. Review Source SA Shannon A. Business Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Quality Build" March 22, 2019 5.0 I have had numerous interactions with Payroll City and I have never had a bad experience. Everyone in the office is friendly and helpful. Pros The user interface is simple and intuitive. It is clear that the end user experience was a top priority! Cons I have not had any issues with this software. Review Source VR Verified Reviewer Business Owner Education Management Used the software for: 1-2 years ### "Excellent Company" March 22, 2019 5.0 I like working with a small company that is set up so that when I have a question or concern, I can reach out to the same person who will answer my questions promptly and accurately. Pros I like the ease of use and the customer service. Cons I don't have any significant dislikes with the company. Review Source VR Verified Reviewer Director of Business Development Real Estate Used the software for: Less than 6 months ### "So Easy" March 22, 2019 5.0 I'm so happy after transferring our payroll to Payroll City. They have been supportive and educational. They are extremely helpful and the entire staff is knowledgeable and kind. AND they are saving me money!!! Pros There are multiple access points to the same functions, which makes it easier to use based on how you like to find information. Cons Just needed a little coaching on how to do some specific tasks, but support was SUPER helpful and walked me right though what I needed to do! Review Source JM Judi M. Controller Real Estate Used the software for: 2+ years ### "Best company ever!" March 22, 2019 5.0 Payroll processing is easy and affordable. Staff is uniformly helpful, friendly and well informed. In over 8 years I've had no complaints. Their software/website upgrades were smooth transitions - well planned and with excellent support. Pros easy to use and understand; excellent support from Payroll City Cons The only thing that comes to mind is regret that I did not find Payroll City sooner. Review Source MD Michael D. Managing Partner Construction Used the software for: 2+ years ### "Colorado Springs Stucco and Repair" March 22, 2019 5.0 We do not have to spend more that and hour a week or less. Cost is very good and all the information is ready for audits. Pros Its easy to get to what you need. They always answer their phone. Cons over all they are great if something gets messed up its easy to get it fixed. Review Source RF Randall F. Owner Food & Beverages Used the software for: 1-2 years ### "Payroll made Easy" March 22, 2019 4.0 Great Business...Have referred to many other Companies in my boat. Pros I Love the Business...Payroll City is an awesome outfit to work with. Quick..friendly and and accurate. Thank You. The Data Entry Software is pretty friendly. Could use a few little tweeks. But Overall Satisfied. Cons Password stuff to sign in seems to be a bit much. But better safe than sorry I guess. Review Source JK Janna K. Executive Assistant & Office Manager Hospitality Used the software for: 1-2 years ### "Excellent!" March 6, 2019 5.0 It has helped us to be able to use Payroll City. Definitely taken something off of my plate! Pros Easy to use, good customer service, have very much appreciated Payroll City. Cons The occasional miscommunication with customer service. Review Source DL Dan L. Recruiter/Owner Staffing and Recruiting Used the software for: Less than 6 months ### "Payroll with ease" October 26, 2020 4.0 ease of use and customer service. Pros My company is relatively new with this system however we really like the customer support. They are always there when needed for any issues or learning curves. Cons We have not used the software long enough to make a fare evaluation. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.