SofterWare

EZ Payment Services


4.5 / 5
126 reviews

Who Uses This Software?

Childcare centers, before & after school programs, school districts, faith-based schools, Montessori schools, colleges/ universities, hospitals & employer-based centers and eldercare


Average Ratings

126 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • SofterWare
  • www.ezcaresoftware.com/
  • Founded 1981
  • United States

About EZ Payment Services

With EZ Payment Services, you'll reduce data entry errors, save staff time, eliminate after-hours bank runs, and increase cash flow. By offering a secure electronic payment option, parents can pay for childcare the same way they pay other bills - online - and it keeps them paying on time, every time. EZ Payment Services integrates easily with EZCare & EZ-CARE2 software. Setup is FREE, meaning no expensive one-time fees, no monthly service fees, and you pay only for the transactions you process.


EZ Payment Services Features

  • Billing & Invoicing
  • Calendar Management
  • Check-in / Check-out
  • Child Care Center
  • Daily Reports
  • Employee Management
  • Food Program Records
  • Home-Based
  • Immunization Records
  • Lesson Plan Management
  • Mailing List Management
  • Menu Planning
  • Online Registration
  • Parent / Child Records
  • Parent Portal
  • Payment Processing
  • Photo Gallery
  • Text Messaging
  • Volunteer Management
  • Wait List Management

EZ Payment Services Reviews Recently Reviewed!


EZCare is an incredible preschool software

Oct 09, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We use EZCare for the preschool located on our church campus and transitioned to it from CCM. It has an incredible way of handling family information and the fact that it's cloud-based is a HUGE plus. Our preschool workers would have to come in on snow days and log in just to send emails or texts out to parents about the snow day. Now they can send those texts/emails from the comfort of their home.

The switching of paradigms when moving from CCM to EZCare was a tough curve to get over, but EZCare has a great implementation team that teaches you along the way how to use the system that you've helped create. I like how EZCare is able to meet what you need out of a system and not restrict what's needed to one specific pattern.

While making it easy on the teachers/workers, it also helps parents with the parent portal. You can use this as a parent to make changes to your child's information on file in the system, and set up payment information/make payments. As a worker, you can use this portal to also record information. Also, online enrollment is AWESOME!

Cons: So far the only con we've had is that it did take a while to understand the changes from CCM to EZCare in how billing was processed, information was entered on accounts, etc. But truly the training team does a great job in helping you to understand through that.

Overall: Overall it's been a great software and they continue to improve. They're open to suggestions from the public who use the software. We've seen an increase in our time management by not having to enter every single piece of information on an account and allow the WebLink form online enrollment to handle this.

Vendor Response

by SofterWare on October 31, 2018

Thank you for the wonderful review. Glad to hear how much you are enjoying using EZCare. I love that your teachers/workers and parents are liking the system, and that you have found online enrollment to be awesome.
Regards, Ellen Molon, Client Relations Specialist.

EZ-Care is EZ!

Jan 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: user friendly, billing, reports, time saver

Cons: n/a

Overall: I cannot recommend EZ-Care enough! It is the easiest software program I have used to manage our childcare sites. We have eight childcare locations that I (the accounting specialist) manage. The ability to connect all of our programs is wonderful! This software is user friendly and allows us to focus on what is really important, the kids in our care!

One of my favorite things about this program is the ability to customize it however you need to. You can add fields that are important to you. Other programs I have used required the company to create the fields and they charge a fee per field added. EZ-Care allows unlimited fields and you have the ability to create them yourself.

EZ-Care also allows you to create your own reports which is extremely helpful! You can create them to include any of the fields you have created. We use these for rosters, balance dues, staff training, medical, health care plans, assessments, extra-curricular classes, etc.

EZ-Care has also made billing extremely simple! Majority of our families are on our EFT draft (process all payments with the few clicks of your mouse) but we also have Insta-Charge (ability to run payments instantly in the system) and Click to Pay (online bill pay). These functions have dropped our time of manually inputting cash payments and checks down to 1%!

With a program this wonderful, we haven't needed support all that often, but when we do, they are AMAZING! They have the friendliest, most helpful customer service I have ever interacted with. Not only do they help with whatever issue we are having, they also often offer ideas or tips on how to do something easier or better.

I highly recommend this software to everybody! After working with it for eleven years, I haven't found anything it couldn't do that I needed!

Fantastic Program / Top Notch Customer Service & Training!!

Oct 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use , Dynamic Support System, Training & webinars, Customizable to your Center's ever changing needs -

Cons: There isn't anything NOT to like about this software!

Overall: This software is oustanding! We have been a user for many years! The upgrades and options to streamline day to day billing and A/R functions - continue to save both parents and our administration hours upon hours! The options are ENDLESS with EzCare! The ability to customize the software to your centers needs is the best feature. As we all know, in the Early Childhood / Extended Day world - times change, rates change, schedules change, staff changes (as all these are happening constantly) -- with a quick click or two - EzCare is there to make day to day functions transition with you without a problem!

The Support staff and training offered are helpful beyond description - from the knowledge base online, to the online support request options, to the phone support - they are always there to help solve ANY question with EASE! When we wonder, "how could I do this... ?" , a quick phone call to support and they are there to trouble shoot -- even logging right into my system to walk us through it step by step.

We love EZCare - and would HIGHLY recommend this software .

Recommendations to other buyers: LOVE EZCare -- I would highly recommend this software for any Center , small to large.

EZ Care experience at KK

Dec 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: EZCARE is easy to learn. As a new user 3 years ago, I was not sure if I would be successful. But once I began to enter date and payments as well as posting tuition, I realized that the program is user friendly.

Cons: I have only had one question that I would like more support for and that is changing the way some of the form I use look. Changing the forms required some steps that I am not familiar with.

Overall: I use EZCARE at Kiddie Kollege, a small daycare center, to post payments, enter clients information, and post tuition. I use it to help email invoices to parents so that they may keep track of their balances. It also provides them a statement to use for tax purposes. This has taken a lot of work off the owner.

Vendor Response

by SofterWare on January 02, 2019

Elsie, thank you for the awesome review of EZCare hosted child care system. I am thrilled to hear about your success with the system. :) The support team would be happy to assist you with any questions you may have when working in EZCare and the forms you are using. They can be reached at (800) 220-2229. Regards, Ellen Molon, Client Relations Specialist

EZCare Review

Feb 25, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's fairly easy to use. Helps to keep our families information well organized.

Cons: There are a couple of things that would help make emails and ledger run smoother. I don't like how I can not go back to the family tab or ledger while sending invoices. I can not move the screen for emails over to look back at ledger for reference without closing the email screen. Then when I pull it back up I have to retype everything. If there can be a way to have more functionality between screen without have to close them, would be a big help. Also, spell check for emails should be added.

Overall: Over all it does what we need it to do. The few items that I listed above, I feel, would make the job run smoother.

Vendor Response

by SofterWare on February 27, 2019

We are so glad to hear you find the system easy to use and it has helped organize your information. Many of the features in the system come from clients suggestions. We would love to hear from you in the Client Relations Department We can be reached at (800) 220-3537. Thank you so much for your review! It is appreciated.

EZ-CARE Review

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to learn, easy to find what ever I was looking like when I was looking to do a report, or last day for attendance , first day of starting, posting payments, emailing the ledgers to the parents. Easy to ready the ledgers ( for me) and explain the accounts to the parents, Support team are very helpful , every time I call I learn a lot from them.

Cons: Slowing down in the afternoons (in our time, California) a lot used to be a lot, but now it's getting better,

it's not easy to put the parents or children's pictures, I like it to be easier.

Vendor Response

by SofterWare on October 12, 2018

Thank you, Jasmine, for taking your time to review EZCare's hosted system. I am glad to hear you are finding the system easy to use. Please reach out to the technical support department about the slowness you are experiencing with your system. The Support Team is always happy to help with any questions you may have. Regards, Ellen Molon, Client Relations Specialist

EZ Care has made a world of difference in our Center!

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All of our families information is in one place! I can project my numbers and see where I have space. I can see what I will be billing out in advance. I am able to build and tweak the system to meet my exact needs!

Cons: There are too many clicks to change schedules. I wish I could copy and paste!

I can't email both family contacts at once to include them in my center emails.

I never know if my web registration is done uploading because I have to refresh it to make the screen change.

Overall: It's been wonderful! Support is so helpful and kind. I am organized and I can plan ahead far better than in the past.

Vendor Response

by SofterWare on January 02, 2019

Andrea, Thank you for taking your time to complete the review of EZCare online child care software. I love to hear that EZ Care has made a world of difference in your Center! It sounds like you've got a great idea to improve EZCare that would save lots of time. We take customer suggestions very seriously and review the Suggest & Vote site regularly when planning our product roadmaps. In 2018, we completed many clients suggested improvements from our Suggest & Vote site. If you need help entering that idea, we would be happy to assist, The Client Relations Team can be reached at (800) 220-3537. We look forward to speaking with you. Regards, Ellen Molon, Client Relations Specialist

I love ezcare and have been a client since the late eighties.

Jun 12, 2009
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Pros: Does so much more than my old DOS ezcare program! Being able to bill parents and subsidy programs separately has made life much easier. Now we know how much the parents actually owe, and how much our subsidy programs are responsible for. Billing in gereral is so much more streamlined--it is literally something that can be done now in about 5 minutes! I also love being able to link directly to parent's e-mail addresses. The report wizard makes it simple to customize reports, and the cabinet/drawer system allows for so much flexibility in data management. We also purchased the time clock component which has the capacity to simplify billing and payroll even further. The Church administrator/Treasurer is impressed with all of the different types of information the reports can generate, and loves that he can get his information now in excel format! I also really enjoyed the webinars!

Cons: I was a little surprised at how much data entry was necessary even with the personalized data backup! We still have not caught up on entering immunization information! The staff drawer was also completely empty, so although you're not starting from scratch, you are definitely not transferring as much data as you think you are.

Overall: I love ezcare and have been a client since the late eighties. This is the only center management software that I have ever used, or would ever recommend--I believe softerware has has been doing this longer than anyone and their experience shows in a superior product, and excellent customer service. The old DOS version that I was using was still adequate, however the developments over the past 15 years or so have made a great program even better! The software is truly easy to use, and if you get stuck, the support team will "hold your hand" until you figure it out--they are without a doubt the most helpful software support I have ever dealt with.

We Love EZ CARE2

Dec 06, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Billing and payments have really made the difference in our monthly bottom line.

Having an up to date database of children and families is invaluable!

Cons: Simple features like cutting and pasting are not normal and therefore challenging.

We would like to be able to add attachments to blast emails.

Overall: I have appreciated the updates we have received through the years and the innovations we now enjoy. However, I had thought that by being hosted, there would be more updates more often. EZ2 is a great program for our needs and overall we have enjoyed using it.

Customer service is top notch and everyone is great to work with. We don't hesitate to call support when needed.

Looking forward to the new update soon!

Recommendations to other buyers: I'm wondering how much the input on the Suggest and Vote is utilized. I like going through it and adding my two cents, but don't really see much progress. Thinking out loud. :-)

Outstanding Software

Oct 11, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and outstanding customer service.

Cons: I have not found anything that I do not like about this program yet.

Overall: We started using EZ-Care about 30 years ago as a DOS based program. We have grown with the company and used several versions of this program. Anytime that we have struggled (which is rare) tech support has fixed our issue in no time. We also took advantage of having one of the Softerware employees come to our center to completely personalize our software for us and teach us how to use the program when we first switched to the window based version. It was money well spent, every person you deal with throughout this company is outstanding. I love that everything is integrated into one program. Busing, Ledgers, Classes, and anything else that you would like to track can easily be added without much trouble at all!

Recommendations to other buyers: I recommend having them assist with the initial setup.

Ezcare user

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how easy it is to use and how it manages everything from parent information to billings & payments. I also love that they are constantly updating and taking suggestions from users.

Cons: The ledger can be difficult to read without viewing an invoice.

Overall: Our centers switched from the original Ezcare to the online version. I love that I can access the program from anywhere and stay up to date on tuition and payments.

Vendor Response

by SofterWare on December 14, 2018

Kyley, Thank you for taking your time to complete the EZCare online child care software review. Glad to hear you are having a wonderful experience using EZCare and that it manages your parent information and billing payments. SofterWare is listening and we love getting feedback from our users. :) Regards, Ellen Molon, Client Relations Specialist

EZCare is a great software

Mar 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The online version is great I can access the program from anywhere. The tech support is very helpful and will help you step by step when you want to make reports or have a problem. The option to merge information into forms makes sending notices to parents quick and easy. The program is customized for what your center needs. I love the program and as time passes it only gets better.

Cons: I can't think of anything I do not like.

Overall: I have used EZCare for about 30 years. The program makes our center run smoothly, the option to store almost any information in the database makes it easy to quickly access information, like immunizations, to complete a report.

Ez-Care helped us tremendously

Jan 09, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You can customize the software for your specific needs.

Cons: Sometimes reports can be a little difficult to get the exact results you need.

Overall: Since we are not a daycare we customized EZ-Care to use in a unique way that helps us maintain information on the children we serve and the progress they have made along with a place for parents to comment on their service. We create reports specific to our needs for reporting to other agencies and use within our company. We do not use EZ-Care for payment collections or the same way most daycares use it. This was so much easier than creating our own database in Access or another database program. We were extremely pleased with the way we could customize it for our needs and the way the programmers worked with us to set this up.

Easy to use

Dec 16, 2016
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to learn and tech support always available.

Cons: Sometimes (Not very often) the wait time is long. Don't like leaving a message to have a tech person call back, however, when I've had to do that I've always have gotten a call within an hour.

Overall: Where do I start with EZ Care? I've never had a bad experience with the system, every time I've had a problem whether it was technical, or just a general question I've always been greeted with kindness and never made to feel my concern/question was silly. I've even gotten follow up calls from Mary to be sure that my service was a good experience. This an easy system to learn, there was a learning curve, but it wasn't hard to learn. Thank you EZ Care for always being friendly.

Review of EZCare

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service is great, very polite and helpful. We like all of the different options for reports, and most of all how easy it is to use.

Cons: Overall we really like this product, it is hard to come up with a negativity about it (in my experience with it)

Overall: I believe EZCare is great because it's so easy to use. If there is a problem I don't hesitate to call customer service as they are always so helpful and polite.

Vendor Response

by SofterWare on December 06, 2018

Cassie, Thank you for taking your time to fill out the review of our EZCare2 software. I am glad to read all the nice comments about our customer service and how much you like using EZCare2. Regards, Ellen Molon, Client Relations Specialist

I love the prompt response that I receive whenever I need customer support.

Sep 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to learn and use. When I was introduced to it in 2015, I thought that I was going to have difficulty learning it. But I did not.

Cons: To change a form looks complicated. I needed to add a column to a form once and when the support technician went in to make the change for me, it looked really difficult. I would like to be able to make these changes myself rather than call for technical support, but whenever I have called I have gotten the help I needed immediately.

Overall: NA

Vendor Response

by SofterWare on September 19, 2017

Elsie,
Thank you so much for the kind words. We are always trying to make our products easier to use. One area we are working hard on is making it easier to customize forms. Hopefully, in the not too distant future, you will not need assistance.

But as long as you do, never hesitate to call our great support team.

Like Having a Business Assistant

Dec 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It covers all the business aspects of doing child care

Cons: It takes a lot of time to input the original information but this would be the same for all software

Overall: We have used Ez-Care for years. We now use the payment module. With Ez-Care we have been able to do less manual input for our families. Once the payment schedule is set up, it is just a matter of pushing a button. We have fewer families that are behind in payments. We plan on using Ez-Care for years to come because it covers all our needs.

Recommendations to other buyers: The years of experience of the staff at EZ-Care is obvious if you need to call them. We have often worked with the same people over the years. It shows the dedication the staff has to their software company.

Ease of use

Aug 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, saves time, keeps families informed about balances.

Cons: Sometimes glitches / freezes. It does recover quickly.

Overall: I have found that families keep up with their balances better than before. They love the "click to pay" option.

Vendor Response

by SofterWare on August 15, 2018

Thank you for taking the time to fill out the EZCare online review. I am thrilled to read that your parents love the click to pay option. This is a popular feature in the EZCare system since it makes paying invoices easy for parents, deposits payments directly to the bank account, and is easily downloaded into the EZCare Ledger. Make sure to check out our newest feature for online registration! We would like to hear more about the glitches you are experiencing so we can look into this for you. The Client Relations Department can be reached at (800) 220-3537. Regards, Ellen Molon, Client Relations Specialist

Great program! Easy to use, AMAZING customer service!!!

Jun 11, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to streamline our tuition charges and payments. I love the payment processing suite. I also like all the different reports that are available.

Cons: Some of the functions can be obscure and hard to learn, but once you figure out how they work, you're set.

Overall: It saves time for running reports, billing tuition, and receiving payments.

Vendor Response

by SofterWare on June 14, 2018

Hi Jessica,
Glad to hear you are having a wonderful experience using EZCare and that it saves you time running reports, billing tuition and receiving payments! If you have any questions using a feature please don't hesitate to call support.

Capterra loader

Great for child care centers

Nov 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: This is so easy to use and manage child care facilities.

Cons: We often run into issues with the program crashing.

Vendor Response

by SofterWare on November 13, 2018

Hi Tara,
Thank you for taking the survey. I am glad to hear that you find the system easy to use. Your organization currently has the installed version of EZCare which is installed on your servers. Your IT person would best be able to determine what is causing the servers issues.We do have a Hosted Version of EZCare which is stored on our servers and a Cloud Version. If I can answer any questions for you I can be reached at (800) 220-3537.
Regards,
Ellen Molon,
Client Relations Specialist

UNezcare is the True Name

Feb 18, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: They charged me for the online monthly billing from parents although I was never able to use it. I've asked them to stop charging me for the online monthly billing (parents pay their tuition fees) but they continued to charge me for something I could never use.

Pros: My customers could sign up online. Other than that the software isn't worth the monthly fees charged. There are other softwares out there that are much easier for you and your parents to use.

Cons: Online version is very small to read. Their IT people could not get it working. They blamed my computers. I told them to put it on a computer and send to me with a bill for the computer. They wouldn't do it. I had to sign in and go to a special setting to make larger then scroll all over to the different views. They expected me to provide this to working parents in a hurry to drop off their children at sign in. They continued making excuses, as I offered a solution they wouldn't accommodate since they knew their software was a problem on newer computers.

Vendor Response

by SofterWare on February 26, 2018

Hello Sandy, we're sorry to hear you're not satisfied with the hosted desktop version of our software. Our client relations department has requested a refund for the online monthly billing fees for February; it was an oversight during the process of cancelling your subscription, and we apologize for the inconvenience. As for the other issue, the hosted desktop version is not optimized for your resolution, though we were able to get most of the functionality to show up for you at that size except some tabs. We received your request to ship two new laptops. Our focus is on software, not hardware, so we don't provide or sell them. If there was any misunderstanding about these issues, we apologize. The new web-based version, EZCare, may have a better option for your center. Please reach out to our client relations team if there is anything else we can do.

Really like the program and ease of access.

Jun 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The program was very easy to use from the start. Love the ability to email parents while in the program. Easy to send group email. Parents can update info thru the parent portal.

Cons: We are still waiting for some features to be developed. Error messages when posting paper payments and when trying to run reports if using Chrome.

Overall: This software reduced the amount of time I spend on posting payments and contacting parents. It is easy to use and the Parent Portal is great .

Vendor Response

by SofterWare on June 11, 2018

Hi, Catherine, we're all very happy that you've discovered the time-saving features we hope all EZCare customers will experience - emailing parents and groups, parents updating their own information in the Parent Portal, and ease of use improvements we made to posting tuition. I'm going to look into when you can look for improvements to error messaging for payments and running reports, and I'll contact you directly about those issues.

Capterra loader

Ease of EZCare

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It saves me time doing billing and receiving payments. More families are staying current using this system than before went we were using a manual spread sheet type format.

Cons: It can be "glitchy" sometimes, but doesn't take long to reset and begin working properly again.

Overall: Billing is much easier with less mistakes. Customer support is amazing and walks me through problems. They are very patient and courteous.

Vendor Response

by SofterWare on February 27, 2019

Thank you for reviewing the EZCare2 hosted system. We are so glad to read about out amazing customer support, and the time the system is saving you doing billing and receiving payments. Anytime we can be of assistance please let us know. Regards, Ellen Molon, Client Relations Specialist

Life is Easier With EZCare

Dec 06, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Click to pay

Cons: setting up filters

Overall: I am the financial associate for a childcare program of around 300 students. The billing process and online payment processing has made my workload a whole lot more manageable. When I first started with this software company it was called KidsCare and we only had around 175 students. The growth of our facility has been greatly helped by the continual improvements that EZCare makes. We have been able to offer our parents multiple ways of making payments and we have been given multiple ways to communicate with our parents. EZCare is a win-win for us and our parents!

Customer support is awesome!

Dec 06, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service!

Cons: Not having more opportunities for in person training (workshops). I can't teach myself how to build a report because I don't do well with online learning.

Overall: I have only had one negative experience with customer service in the 8 years I have been using EzCare. It turned out she was just having a bad day! There is one person in particular named Joy that truly fits her name! She finds great joy in helping me when I get her for my customer service rep and I can't thank her enough for her awesome personality and expertise.

EZCare/Softerware review

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The program is easy to use. It is easy to train others to use it as well.

Cons: I don't really have a major issue with it. However, we have not switched to the online version yet. So we still have to back it up every day. That is my only compliant.

Overall: NA-we have not updated to the online version

Vendor Response

by SofterWare on October 31, 2018

Jill , Thank you for the awesome review of our EZCare2 software. I am glad to hear you find the system easy to use. Regards, Ellen Molon, Client Relations Specialist

straight forward

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I like having all the child's information together.

Cons: I struggle with always getting the reports I want.

Vendor Response

by SofterWare on January 25, 2019

Anita, Thank you for taking your time to complete a survey on our EZCare desk top version. I am glad to hear you find the system "straight forward" and that having all the childrens information in one place to be beneficial to your organization. The Technical Support Department is always happy to help with any report questions you may have. Regards, Ellen Molon, Client Relations Specialist

AMAZING

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Helps us everyday at the office, makes billing parents super easy. Creating reports for our different groups are such a breeze

Cons: Does take a little time to get used to the software.

Vendor Response

by SofterWare on December 06, 2018

Hi Anthony, Thank you very much for taking the time to write a review. I am glad you find billing parents and Reports easy to use Our amazing Technical Support Department is always happy to help with any questions you may have. Regards, Ellen Molon, Client Relations Specialist

We have used EZCare for 9 nine years now and it has been worked well for us.

Mar 06, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer support is phenomenal! I love working with the staff when something comes up that I can't take care of. They are always there for me!

Cons: Some of the system generated reports are limiting. It is a little daunting to be able to change or set-up a new report.

Overall: It takes care of posting charges, emailing billing, reports for the accountant, and pulling information needed for yearly audits.

Great Software

Dec 16, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How it is geared towards child care centers.

Cons: I wish I could access it from multiple locations. I also wish it was a little more compatible with Quick Books.

Overall: The customer support is excellent! I like how easy it is for our parents to register. I wish it were a little easier to use with Quick Books as we use that for our bookkeeping. It is doable, but there are so many steps and reports to print.

Recommendations to other buyers: The customer service is always so helpful and nice!

Our experiences with EZ Care 2

Dec 20, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: We have had some real success using EZ Care 2 over the years. We love the web hosted version (however the requirement to use internet explorer limits our abilities). We also love the Click to Pay option and online registration.

We no longer use EZ 2 post because of the constant issues. I had to call support monthly and spend way too much time dealing with fixing the errors while also being told there was nothing being done on your end to fix this problem.

Support response time has improved over the years which is much appreciated. Also, the teaching abilities of your staff are great. We are always learning about a new feature and I appreciate the patience of the support staff in showing us and teaching us how to do it all!

One item that would really help us is associated with payments. A few times a web link download of a payment has posted. However, at a later time, the customer's bank has denied the payment. But we never get a transaction to download with that information. We have to look at reports from the gateway (which are small and can make you cross-eyed trying to make sense of it all) or find it listed in an obscure email from safe save that looks and is titled exactly the same as the other many emails we receive from them. It would be helpful if those reversed transactions were flagged for us in a way that actually stood out and if a transaction could be downloaded for them.

All in all, we love EZ Care and really look forward to the advancement of being able to access it from a tablet and from other / non- internet explorer options.

Great to work with

Dec 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The variety they offer

Cons: It is an American product so the cost for Canadians can be high depending on the exchange

Overall: We have been using EzCare for many years. We use the portions of it that work best for us as an organization. WE are currently slowly moving our 24 locations over to the Ez EFT. It is going more smoothly than I anticipated. The centers have shared that Support is more supportive and quicker to get back to us than in the past.

EZ Care Rocks!!

Oct 31, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly, keeps records of families and staff all in one easy to use format!

Cons: N/A

Overall: I have used this software for the past twelve years and it is awesome! It is very user friendly and helps with everything from children's files to staff files and payroll, plus more! The few times I have needed to talk to someone in their support office they have been so professional and courteous and extremely helpful! I strongly recommend this product!!

I've used EZcare 4 a about a decade & have seen some improvements. And I have gotten great help@ CS

Jun 08, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I like the automation and flexible within the program, but each request is best helped through customer service. This takes time (making the call, getting a call back), but they are always knowledgeable.

Cons: 1. can't cut & paste - to or from the program to/from another

2. does not apply class when entering data into quickbooks

Great support

Dec 16, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: That the customer service is prompt and attentive

Cons: I wish that I could link it to my accounting software better but that might be more of an obstacle on my end as opposed to EZ Care.

Overall: I appreciate that when need support issues resolved they are done quickly and someone walks me through the process, helping advance my knowledge and skills.

Recommendations to other buyers: Keep up the friendly and courteous service

Ez care

Feb 26, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Very simple ledger, easy account access, simple reporting and ability to create custom reports.

Cons: System can be glitchy, reports can take long periods of time time load. There is a frequent need to optimize the database. Experience with support was really disappointing, the help desk couldn't understand the issue we were experiencing and did a diagnostic fix that created more issues. As a result we were required to do a full backup restore.

Overall: Generally easy to use, but the version we are using could benefit from an update.

Vendor Response

by SofterWare on February 28, 2019

Thank you Courtney for completing a survey on EZCare. I took the liberty to revue your account to see how I can be of assistance to you and your organization. Your organization is currently using our installed version of EZCare. Our support team is always available to assist you with issues you are experiencing.

There is a hosted version of EZCare2 as well as EZCare Cloud Version. These may be of interest to your organization. As part of the Client Relations Team I want to make sure you feel the value EZCare is offering the YMCA of Greater Vancouver. I would love to hear from you. I can be reached at (800) 220-3537. Regards, Ellen Molon, Client Relations Specialist

Love EZCare

Dec 06, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexible

Quick books integration

Cons: Sometimes the remote server fails

Overall: I have tried other software for child care and wouldn't use anything else. The ease and flexibility that EZCare gives is amazing. I can create custom reports, import into other software and have everything I need for reporting. I love it!

Recommendations to other buyers: Use it to the fullest otherwise you're paying for a glorified invoicing software.

There are some reports that are easy to work with, some are missing

Sep 18, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability for parents to get email with invoices and click to pay, ease of sending messages in the body of the statement.

Cons: Not sure if this is a set up, but you can't see individual invoices, only ledger with transactions

The messages you write on one account, may accidentally carry over to the next.

Overall: Billing, Payroll time cards, very convenient when processing payroll for staff and very convenient with tuition billing in a timely manner, the payment option of Click to Pay is very beneficial.

EZ Care Review

Dec 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Support staff always available.

Cons: I have a lot of variables in my programs, which sometimes can be a challenge.

Overall: EZ care is great software program, easy to use and offers so many reporting options. I get a bit stumped with the wizard and configuring reports, but there's always a quick response from support staff to walk and teach me thru it. Great staff, nice people.

Great product, wonderful customer support

Jun 04, 2013
4/5
Overall

3 / 5
Ease of Use

5 / 5
Customer Support

Pros: Fabulous assistance in setting up software, getting us up and running; still have a great rapport with staff that was there for us from the beginning. Got feet wet little by little, learned the main essentials to setting up and billing childcare; then wandered into the extra features and reports as my confidence level boosted. Now very comfortable compiling data from customized/user-created reports. Great training available, especially their Webinars. Billing is so much easier than what I used to have to do with our former in-house childcare software. Wouldn't want to go back to that for the world!

Cons: There is a lot to learn about the features of the software, which can seem overwhelming when first starting out at square one. That being said, they have been there with us every step of the way, whenever we need them to assist and solve any issues or clarify procedures.

Overall: This is a solid product adaptable to many childcare situations. It is obvious this company knows childcare software, and they have thought of nearly everything; they continue to come up with new ideas, features and modifications, many at the suggestion of user feedback. Always feel like I am important and that my issues matter whenever I call for assistance.

Easy to Create Custom Reports.

Dec 06, 2016
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The creation of reports and forms.

Cons: We are limited in our organization with the online registration function and payment processing.

Overall: I love the way you can create custom reports to suit our school year program and summer camps. The database allows to create your own fields on the screens and ledger is easy to follow.

Great Software

Dec 06, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and understand, graphics are clear, functionality of the whole software is great

Cons: Wish that I could print the Account Receivable list by child's name instead of parent's name.

Overall: This software is so easy to use and understand. My employer had been working with a dos system for Ezcare, yes I know a very old version, for over 20 years and finally we got updated about a year ago. The payment and invoice process smoother and love, love the email function it has. Thank you

a gift for me :)

Dec 06, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: EZ-care has been great for us as far as tracking tuition and payments. Even able to bill 2 or 3 parties for a single account. We find a few glitches and would to see the export to QuickBooks include class. We also like being able to submit a batch request for electronic payments and email invoices and receipts. Thank you.

User-friendly software! Everything runs smoothly

Dec 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of it.

Cons: None

Overall: We were using a competitors software, decided to change to EZcare. It was the best thing that we did. Billing is so easy, saving us so much time! We can customize Reports to have the info we want on them. Overall the software saved us time which saved us money.

Recommendations to other buyers: Take advantage of the training provided.

Child Care Made Easy

Dec 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are many features that I like, billing is made easy and notices to parents make my job easy

Overall: I have had a great experience learning about the program. I have enjoyed the figuring out the ups and downs. Ezcare has a lot of helpful programs and makes billing and notifying clients easy

Love the program and support!

Dec 16, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that you can create almost any report you need.

Cons: It can be tricky to customize.

Overall: I've been using EZcare for years and it has been a great tool for registrations, reports and many other options that I still could learn.

Recommendations to other buyers: I would recommend EZCare to anyone, their customer service is great.

EZCare2 Web based program

Dec 06, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and learn

Cons: Slow when more than two people are online at the same time

Overall: We have enjoyed the new web-based program although we have had some difficulty logging on when other people are also online. Also, the program tends to hesitate a lot if more than two people are on at the same time.

New users with the software!.

Dec 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: If you make a mistake...easily fixed.

Cons: We are a dementia specific day care program for ADULTS. Wish that the reports can be altered to say Participants rather than CHILD.

Overall: Although we are new users, we continue to enjoy the ease of this program. There is more for us to learn and in time we will utilize more features. Also want to comment that anytime we need support...you guys are on the spot. The software support is excellent.

Great childcare Software program

Feb 14, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the customer support

Cons: none

Overall: As a child care center that has used Ezcare for many years, we have been very pleased with the program. We are especially pleased with the new updates they have done and are continuing to do to make their software specific to clients needs.

NOTezcare

Aug 04, 2018
2/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money

Pros: It adds totals well and has areas for recording information about each student...

Cons: I was told it would work well on a Mac - however I experienced all sorts of glitches, such as copy & paste didn't work, could not highlight and delete - instead had to delete one space at a time... just too many small annoyances that added up to a true dislike for this software.

I had to use a remote desktop to sign into the site and since I couldn't drag anything onto my desktop or copy & paste, had to make screenshots of anything I wanted to save. It also seemed complex to use with too many steps - fortunately I paid the premium so received all the help I needed, but having to call and deal with issues again and again was time consuming and frustrating.

After using it a while I asked if they could clean up my pages by deleting sections I never use and instead of of just doing it I was told I had to call tech support and have them guide me to do it myself, which would be another hour or more of phone time that I did not want to do.

That's when I knew I would not be renewing my contract. Maybe if you use a PC this site will work smoothly - but I sincerely do not recommend Mac users to sign up.

Vendor Response

by SofterWare on August 15, 2018

Sorry to hear you experienced an issue with our hosted EZCare system. We appreciate your feedback and want to point out that this isn't the EZCare Online product that was reviewed. Our Client Relations Team would love to speak with you about your experience and set you up with a demo of our OnLine System. The Client Relations Team can be reached at (800) 220-3537. We look forward to speaking with you. Regards, Ellen Molon, Client Relations Specialist