--- title: "Troov Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Troov Software - reviews, pricing plans, popular comparisons to other Municipal products and more." source_url: "https://www.capterra.com/p/183733/Troov/" page_type: "product" language: "en" --- # Troov Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 7, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Troov ## What is Troov? Lost & found platform to improve both customer and employee experience : - You customer will appreciate being able to report they loss on a very interactive website 24/7 in 8+ languages. They will be notified as soon as they will have a match and be able to order a shipment as in any eCommerce website - Your team will appreciate saving time thanks to our automatic matching algorithm, automatic communication to customers, ... ## What is Troov used for? [Lost and Found](https://www.capterra.com/lost-and-found-software/)[Municipal](https://www.capterra.com/municipal-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Troov?[Manage this product listing](https://www.g2.com/products/troov/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Troov 4.7 (13) VS. [4.7 (23)](https://www.capterra.com/p/177237/iLost-for-Business/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (13) Ease Of Use 4.7 (23) Value For Money 4.7 (10) Value For Money 4.5 (17) Customer Service 4.8 (12) Customer Service 4.9 (22) ## Troov alternatives [5.0 (2)](https://www.capterra.com/p/173210/Lost-and-Found-Manager/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars Highest Rated [Deliverback](https://www.capterra.com/p/10017735/Deliverback/) [5.0 (10)](https://www.capterra.com/p/10017735/Deliverback/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10017735/Deliverback/) [FindMyLost](https://www.capterra.com/p/190311/FindMyLost/) [4.7 (6)](https://www.capterra.com/p/190311/FindMyLost/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190311/FindMyLost/) [Traista - Lost and Found](https://www.capterra.com/p/10041717/Traista/) [5.0 (1)](https://www.capterra.com/p/10041717/Traista/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10041717/Traista/) [View all alternatives](https://www.capterra.com/p/183733/Troov/alternatives/) ## FAQs about Troov Overview ### Which roles and teams benefit most from Troov? Troov benefits administrative staff, customer-facing teams, and operations managers who need a simple way to organize daily tasks, information, and service requests. Marketing and innovation teams use it to coordinate campaigns and improvements, while directors and site managers rely on it for oversight, communication, and smoother team execution. Answer based on 13 reviews Overview ### What company size and specific industries is Troov built for? Troov is designed for organizations across all sizes that operate in public-facing environments, including airports, museums, stadiums, municipalities, police stations, malls, supermarkets, and event venues. It fits teams that need support in customer-facing or community service settings across these sectors. Features and Usability ### What are the key features of Troov? Troov offers case management, unclaimed items management, and assignment management for tracking records and ownership. It also includes access controls, user management, secure data storage, and activity tracking. Additional features include catalog management, custom forms and reports, notifications, search/filter, and data import/export. Getting Started and Support ### What training and onboarding options does Troov offer? Troov provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning, documentation serves as written reference, and videos offer self-paced instruction for reviewing features and steps. Getting Started and Support ### What customer support options does Troov offer? Troov provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Support is described only by these channels, with no reviewer feedback available to indicate how responsive, helpful, or consistent the experience is for users. ## Features AI summary Based on 62 Municipal reviews Capterra data shows that buyers of municipal software rank the following features as their top priorities: - **Mobile Access** (**45%** of reviewers rated this feature as critical) - **Inspection Management** (**60%**) - **Alerts/Notifications** (**48%**) Troov includes **Mobile Access** and **Alerts/Notifications**. However, it does not include **Inspection Management**. With **Mobile Access**, staff can work from the field and update information without returning to the office, while **Alerts/Notifications** helps teams stay aware of important updates and time-sensitive tasks. Together, these features help businesses respond faster, keep communication current, and support day-to-day municipal work more efficiently. Categorization/Grouping 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Organize and group data or items based on various criteria Image Recognition 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Ability of software to identify an image among other data Inventory Tracking 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Photos/Images 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Photos/Images Search/Filter 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Access Controls/Permissions Define levels of authorization for access to specific files or systems Troov 47 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Built-In Database: A system that allows access to a database structure without relying on an external program - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Categorization/Grouping: Organize and group data or items based on various criteria - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Cross-Database Search: allows users to search and retrieve information from multiple databases simultaneously without switching them - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Data Verification: Process of checking different types of data for accuracy to avoid errors or inconsistencies - Document Management: Store, manage, and track all electronic documents in a centralized location - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Historical Reporting: Information, data and reports that are being tracked over time - Image Recognition: Ability of software to identify an image among other data - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Match & Merge: Looking at data from different sources and finding possible duplicates, or identical matches - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Photos/Images: Photos/Images - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting: Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Returns Management: Track and facilitate returns of products sold - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shipping Labels: Generate or print labels that contain shipping information for packages - Shipping Management: Manage and track orders being shipped to customers - Status Tracking: Track the status over time for a request, process, asset, or transaction - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Unclaimed Items Management: Management of unclaimed items found or reported - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Profiles: Profiles of users providing basic information - Video Support: Supports various video file formats - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Website Integration: Seamlessly integrates with 3rd party websites --- Features 4.6 (13) 4.6 Based on 13 reviews ## Pricing Value for money 4.7 (10) Value for money 4.7 (10) 4.7 Based on 10 reviews ## Support, customer service and training options Customer Service 4.8 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (12) 4.8 Based on 12 reviews ## User reviews Overall rating 4.7 Based on 13 reviews Filter by rating 5(9) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Antonin R. Adjoint Marketing et Information Voyageurs Transportation/Trucking/Railroad ### "Troov au sein d'une filiale du groupe Keolis" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 25, 2023 Les équipes et les clients sont satisfaits de Troov. Globalement nous restituons plus d'objets qu'avant l'utilisation de la solution. Pros Utilisation simple et ludique, aussi bien pour nos équipes que pour les clients ! La possibilité de télécharger une application est un réel plus pour le suivi de nos objets trouvés. Cons Site méritant peut-être une simplification visuelle dans la recherche des objets. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Maria A. Collaboratrice shopping main libre Retail ### "Simple" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 September 12, 2023 Pros Facile d'utilisation, pour enregistrer un produit il est facile de prendre en main Cons Pas beaucoup de matchs pour retrouver les objets car pas très connu Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AY Ali Y. Etudiant Graphic Design ### "troov" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 14, 2022 Pros le produit est très facile a utiliser j'aime bien Cons la version pro est payante il faut que se trouve un essai gratuit Switched from [iLost for Business](https://www.capterra.com/p/177237/iLost-for-Business/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PP Patricia P. ADJOINT ADMINISTRATIF Government Administration ### "ici on trouve de tout " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 1, 2021 mon expérience et assez concluante avec ce logiciel .juste quelque point a revoir Pros logiciel avec beaucoup de point positif avec des dessins pour représenter les objets . et la case détail et le bien venu . Cons il manque pas mal d objet qu ils ne sont pas répertorier donc on doit les mettre dans d autre objet . il faudrait avec les sacoches , les bananes, sacoche bandoulières car on en reçois très souvent . Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GP Gerald P. technicien Government Administration ### "Avec Troov je ne me suis pas trompé" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 19, 2021 traitement des données simplifié, gain de temps, rapidité, meilleures solution et sécurité Pros Très intuitif et ergonomique, Troov est une petite révolution dans le domaine, il répond aux attentes et même plus Cons Je ne vois pas de points faibles en particulier, tout est bien pensé, et même s'il y avait un problème, le support très compétent peut le régler très rapidement Reasons for choosing Troov produit au top et support d’excellente qualité Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RL raphael L. Agent d'accueil polyvalent Museums and Institutions ### "wow" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 10, 2021 Pros Le fait que le logiciel fasse matcher des objets perdus et retrouvés entre eux est assez incroyable et bien pratique quand on a perdu un objet. Cons Pas grand chose. Très intuitif et pratique comme logiciel, tout le monde devrait l'utiliser. Peut être que les match pourrait être un peu plus précis. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NB Nina B. responsable innovation Government Relations ### "Troov facilite le quotidien" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2021 expérience positive Pros nous apprécions le fait que les usagers puissent se rendre eux-mêmes des objets, la démarche nous a également aidé à cadrer notre politique d'objets trouvés c'est un service agréable et utile pour les habitants Cons intégration avec le process de la police municipale plus compliquée, nécessité de communiquer sans cesse pour que les services et les usagers aient le réflexe de l'utiliser Reasons for choosing Troov L'usager ne paye rien, l'accompagnement est soutenu et complet les éléments de communication très sympa Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JJ Jimmy J. bagagiste Airlines/Aviation ### "bon logiciel" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 2, 2021 Pros Permet de rendre des objets trouvés facilement même plusieurs semaines après à partir du moment on rentre les objets dans le logiciel Cons match potentiel qui n ont parfois rien à voir les objets saisis Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. YA Yoann A. Directeur salle de sport Sports ### "Super logiciel d'objets trouvés pour une salle de sport" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 1, 2021 Expérience très positive du logiciel, équipes et clients plus que satisfaits! Je recommande vivement ce logiciel pour plus de sécurité, un gain de temps sans aucun doute et une expérience client au top Pros Facilité d'utilisation Ludique Apprécié des clients Cons Devrait être présent dans beaucoup plus de lieux et dans les réseaux publics pour faciliter le traçage Reasons for choosing Troov Meilleure interface / expérience client. Très bon suivi par les équipes de Troov. A adopter sans aucun doute. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PA Pierre-Alain A. Responsable Innovation France Commercial Real Estate ### "Simple, peu coûteux, répond à un vrai besoin clients" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 1, 2021 Nous avons testé la solution pendant plusieurs mois avant de décider de la déployer dans plusieurs de nos centres. Nous sommes ravis des échanges avec l'équipe Troov, toujours à l'écoute. La solution s'impose de plus en plus comme un standard et nous sommes ravis de notre choix. Pros Une solution facile à mettre en place et qui apporte un vrai service en plus à nos clients Cons Malgré une grande simplicité, le plus compliqué reste d'embarquer les équipes locales et les inciter à utiliser l'outil au quotidien Reasons for choosing Troov Une solution de plus en plus répandue, et qui répond à un vrai besoin clients. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/183733/Troov/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.