--- title: "AbacusLaw Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about AbacusLaw Software - reviews, pricing plans, popular comparisons to other Law Practice Management products and more." source_url: "https://www.capterra.com/p/18374/AbacusLaw/" page_type: "product" language: "en" --- # AbacusLaw Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) AbacusLaw ## What is AbacusLaw? AbacusLaw is a turn-key, fully integrated law practice management solution. Founded in 1983, AbacusLaw works for firms of any size in every industry. Features include rules-based calendaring, document / form automation, matter management, conflict checking, contact management, document and email management, time tracking, billing, balance, accounting, trust accounting and more. AbacusLaw is also available in our private cloud for a complete disaster-proof solution. ## What is AbacusLaw used for? [Law Practice Management](https://www.capterra.com/law-practice-management-software/)[Legal Case Management](https://www.capterra.com/legal-case-management-software/)[Conflict Checking](https://www.capterra.com/conflict-checking-software/) Top alternative Featured Overall rating Based on 371 user reviews Reviews sentiment Positive 73% Neutral 11% Negative 17% Pros & cons Intuitive and straightforward interface Centralized client information management Frequent software bugs and glitches Slow performance and reliability concerns Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for AbacusLaw?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://getcaret.com/&name=AbacusLaw) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### AbacusLaw 3.9 (371) VS. [4.7 (1,744)](https://www.capterra.com/p/105428/Clio/reviews/) Starting Price Contact vendor Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (371) Ease Of Use 4.6 (1,739) Value For Money 3.6 (292) Value For Money 4.5 (1,530) Customer Service 3.9 (343) Customer Service 4.7 (1,579) ## AbacusLaw alternatives [4.6 (807)](https://www.capterra.com/p/115613/MyCase/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (529)](https://www.capterra.com/p/140231/PracticePanther-Legal-Software/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (158)](https://www.capterra.com/p/144573/CARET-Legal/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.4 (288)](https://www.capterra.com/p/140815/Filevine/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/18374/AbacusLaw/alternatives/) ## FAQs about AbacusLaw Overview ### What problems does AbacusLaw solve? AbacusLaw solves missed court dates, scattered client records, and disconnected billing by linking calendars, deadlines, emails, notes, documents, and matters in one system. Attorneys, paralegals, legal assistants, and small-firm administrators use it to manage docketing, conflict checks, reminders, timekeeping, and quick client lookups without chasing information across separate tools. Answer based on 206 reviews Overview ### Which roles and teams benefit most from AbacusLaw? AbacusLaw is most used by attorneys, paralegals, and legal assistants who need case management, calendaring, document handling, and deadline tracking in one system. Office managers, firm administrators, and bookkeepers rely on it to streamline billing and operations, while owners, partners, and firm leaders use it to oversee workflow, productivity, and firm performance. Answer based on 356 reviews Overview ### What company size and industries is AbacusLaw built for? AbacusLaw is built primarily for small legal firms, with 99% of reviewers from small businesses and 72% in Law Practice. It supports legal professionals from solo practitioners to enterprise law firms, though reviewer use is concentrated in Law Practice and Legal Services at 22%, with limited adoption in Accounting at 2%. Answer based on 371 reviews Features and Usability ### What are the key features of AbacusLaw? AbacusLaw includes core legal practice features like case management, calendar management, time tracking, billing and invoicing, and document management. Differentiating capabilities include built-in accounting and trust accounting, Microsoft Outlook integration for email linking, and court rules-based scheduling, with linked matters, notes, contacts, and events kept in one record. Answer based on 114 reviews Integrations ### Which third-party tools and platforms does AbacusLaw integrate with? AbacusLaw integrates with Microsoft Outlook most prominently, with reviewer mentions centered on email and calendar sync. It also connects to Microsoft 365, DocuSign, QuickBooks Online, Salesforce Sales Cloud, Mitratech HotDocs, Nextiva, and Skype for Business. These integrations span document signing, accounting, CRM, phone, and productivity workflows. Answer based on 49 reviews Getting Started and Support ### How easy is it to onboard and train a team on AbacusLaw? AbacusLaw offers in-person training, live online sessions, webinars, documentation, and videos. Basic users often learn core tasks quickly, especially calendaring and file work. Admins, firms handling billing or accounting conversion, and less technical teams usually need more time, setup help, and ongoing training because advanced features and customization have a steeper learning curve. Answer based on 81 reviews Getting Started and Support ### What customer support options does AbacusLaw offer, and how do users rate the experience? AbacusLaw offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Many users describe support as responsive, knowledgeable, and effective, often resolving issues quickly. Others report inconsistent follow-up, long waits, and declining quality over time, especially for complex problems or account-related issues. Answer based on 114 reviews Security ### How does AbacusLaw handle data security and access control? AbacusLaw uses private cloud hosting, secure file storage, cloud backups, password controls, and authentication for remote access across devices. Reviewers value secure, safe data access and paperless file storage, but some report sign-in and password-reset friction, mandatory password changes, and limits on locking certain case dates against employee changes. Answer based on 12 reviews Calendar ### How well does AbacusLaw handle legal calendaring? AbacusLaw handles legal calendaring well for many law firms by linking deadlines, appointments, matters, contacts, and billing in one place. Small firms and busy attorneys value shared calendars, reminders, and Outlook coordination, though some teams report sync issues, printing quirks, and occasional trouble updating events across devices. Answer based on 80 reviews ## Pros and Cons Intuitive and straightforward interface 89% positive reviews out of 37 Most reviewers report ease of use, highlighting a user-friendly, simple learning curve and convenient navigation. Frequent software bugs and glitches 83% negative reviews out of 72 Most users report bugs and issues disrupt workflow, cause integration problems, and often require lengthy troubleshooting. Centralized client information management 88% positive reviews out of 33 Most reviewers indicate client management keeps all client data organized, accessible, and streamlines communication and workflow. Slow performance and reliability concerns 87% negative reviews out of 31 Most users report performance and speed issues, including sluggish response, frequent crashes, and unreliable cloud or mobile access. Comprehensive deadline and calendar tools 91% positive reviews out of 22 Most reviewers describe deadline tracking as essential for scheduling, reminders, and efficiently managing appointments and court dates. Difficult billing and cancellation processes 87% negative reviews out of 30 Most reviewers indicate payment and charges involve inflexible contracts, ongoing fees, and problematic cancellation or refund experiences. ## Features AI summary Based on 1,608 Law Practice Management reviews Capterra data shows that buyers of Law Practice Management software rank the following features as their top priorities: - **Legal Case Management** (**68%** of reviewers rated this feature as critical) - **Billing & Invoicing** (**69%**) - **Document Management** (**49%**) AbacusLaw supports all three of the features reviewers value most: **Legal Case Management**, **Billing & Invoicing**, and **Document Management**. Together, these capabilities help law firms organize case details, manage client billing accurately, and keep important files accessible, allowing teams to handle daily legal work more efficiently and maintain better control over operations. Legal Case Management 2.3 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Systematic approach to handling legal cases, matters, or projects within a law firm or legal department Document Management 3.1 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Time Tracking 3.2 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Measure and track time including hours worked and paid time off (PTO) Trust Accounting 3.4 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Manage bookkeeping for client trust accounts Task Management 3.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Access Controls/Permissions 3.0 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems AbacusLaw 113 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Accrual Accounting: Recognizing income when earned and expenses when incurred regardless of when cash is received or disbursed. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Asset Accounting: Manage adding fixed assets to proposed budgets - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automatic Backup: Data is backed up automatically to prevent data loss - Automatic Billing: Setup and send recurring or automated bills - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Bank Reconciliation: Compare and match accounting/financial records with corresponding bank statements - Bankruptcy Case Management: Management of a legal case related to insolvency of a business or individual - Billable & Non-Billable Hours: Track billable hours and/or non-billable expenses for work performed - Billable Items Tracking: Track the list of items required to be billed/invoiced to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calculators: A tool for automating mathematical calculations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Case Notes: Access and track notes regarding case activities and updates within case files - Check Writing: Issue payments to third parties via checks - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Conflict Management: Search and check for conflicts of interest or statutes of limitations - Conflict Tracking: Detects conflicts in the latest version when multiple users are editing a file at the same time - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - Court Rules-Based Scheduling: Scheduling based on federal, state, or local court rules and deadlines - Credit Card Processing: Accept and process credit card transactions - Critical Date Alerts: Notifications received when important dates and deadlines are coming up - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Statements: Reports that show customers their invoices, payments, and balance on the account - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Deadline Management: Specify or track the date/time a project, task, etc., is due for completion - Docket Management: Manage and maintain a detailed record of information and updates associated with each court case - Document Automation: Automated or logic-based workflows that assist in the creation of electronic documents - Document Capture: Scan, move or upload electronic files within the software's repository - Document Check-In/Out: Switch documents into read-only mode to prevent concurrent editing by multiple users - Document Classification: Assign categories, labels, tags, or attributes to documents for organization, search and storage - Document Generation: Custom forms to streamline repetitious aspects of a document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Electronic Filing: Transmit documents to regulatory authorities over the web - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Family Law: For legal practices focusing on issues involving family relationships, such as divorce, child custody, adoption, divorce, and more. - For Lawyers: Software is specifically designed to address the needs of professionals in the law industry - For Legal Professionals: Specifically designed to address the needs of law firms and legal departments - Forms Automation: Automate repetitive tasks such as filling out information or creating certain types of forms - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - General Ledger: Centralized accounting record which tracks all financial transactions - Historical Reporting: Information, data and reports that are being tracked over time - Indexing: Compile and organize data into specific metrics - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Invoice Processing: Creation, processing, verification, and execution of invoices till the payment is made - Legal Case Management: Systematic approach to handling legal cases, matters, or projects within a law firm or legal department - Legal Forms Library: Repository of industry-specific forms that can be used as is - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Online Intake Forms: Online forms for managing client intake - Online Payments: Accept and process online payment transactions - Payment Processing: Accept, record, and reconcile financial transactions - Preemptive Conflict Search: Discover case details across pending client/matter intake forms - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Receipt Management: Upload, track, and submit receipts in a central database - Records Management: Ability to record, store, update, and retrieve information - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Staff Calendar: Track staff hours through a calendar view - State-Specific Forms: Includes legal forms compliant with the different requirements of specific state legislature - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Trust Accounting: Manage bookkeeping for client trust accounts - Version Control: Track revisions and updates made to files and navigate between different versions - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.8 (349) 3.8 Based on 349 reviews ## Pricing Value for money 3.6 (292) AbacusLaw Custom Quote Available It includes: - Reporting - Productivity Tracking - Contingency Billing - Settlement Management - LEDES Billing - Consolidated Invoices - Split Billing - Rate Cards Value for money 3.6 (292) 3.6 Based on 292 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Nextiva](https://www.capterra.com/p/175788/Nextiva/)[ Mitratech HotDocs](https://www.capterra.com/p/123091/HotDocs-Developer/)[ Case Status](https://www.capterra.com/p/175690/Case-Status/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (343) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (343) 3.9 Based on 343 reviews ## User reviews Overall rating 3.9 Based on 371 reviews Filter by rating 5(158) 4(111) 3(40) 2(12) 1(50) Mentioned topic Sorted by most recent LW Lela W. Paralegal Law Practice ### "Easy to use program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2025 I didn't get to use Abacus for very long, but the timeframe I did use it, it was very good program to work with. Pros I didn't get to use Abacus for very long, but what I saw of the program, it seemed very easy to use and self explanatory. Cons I didn't see anything that I disliked about Abacus Law program, so I don't have any complaints about the program. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 13, 2025 Hi Lela, thank you so much for sharing your experience working with AbacusLaw. We really appreciate it! KT Katie T. Owner Law Practice ### "Horrible Service and Treatment. Use Anything Other than Abacus" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 8, 2025 A very basic service. Treatment and service was the worst I have ever encountered. I would never recommend this to any other business owner. Pros It is an extremely basic program - so the software does ok for very basic needs. Their are far superior options at better prices. Cons The customer service, lack of transparency. I have never been so disgusted by the treatment I received when I tried to cancel my service after over a decade (to move to another software IN THEIR COMPANY.) I was dismissed, billed without consent and I would strongly suggest law offices use anything other than this software and service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VS Victoria S. Paralegal Law Practice ### "Good Program that was customizable" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 November 11, 2024 It was decent program but I feel there was other programs that had better benefits. I’m not sure if it’s improved but the customer service was an issue for us. Pros I loved that we can customize templates and that we could set up the files as we liked. Cons I didn’t like that we had a difficult time getting into our system if their system was down. It was also difficult to get in touch with support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 14, 2024 Victoria, thank you for taking the time to share your experience with AbacusLaw. We're glad to hear that you found the customization options useful. We're consistently striving to provide top-notch support to our customers. If you have any further suggestions or concerns, please don't hesitate to reach out to us. DS Deidre' S. Associate Attorney Law Practice ### "Great for big firms, not so much for small ones. " 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 2/10 November 27, 2023 Pros It asks all the right questions and requested a wealth of information on behalf of the client. Cons The layout is not user friendly and the fact that the system is not accessible online. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 29, 2023 Hi Deidre, we're very sorry to hear that your experience with AbacusLaw did not live up to your expectations. We will be sure to pass along this feedback to our team and use it to continuously improve our services. RK Richard K. Partner/Owner Legal Services ### "Worst Customer Service of Any Company I've Encountered" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 24, 2023 Started using Amicus Attorney in the mid-1990s. When the pandemic hit, I needed a better optimized program for web/online use, so switched to another product. I kept a stand-alone license of Abacus (Amicus's successor) just to ensure I could access data for cases pending prior to changing case management software products. Once those cases had concluded, I decided to close down Abacus and sent a notice of cancellation. Recently, 10 months after canceling my Abacus subscription, I discovered Caret, which had purchased Abacus, had continued billing me. I called customer service several times, only to be placed on a lengthy hold and then sent to voicemail. Ultimately, I emailed to see if I could stop the charges to my credit card. When I finally got an email response--I have NEVER been able to get anyone at Caret on the phone--I was told I did not give notice far enough in advance to cancel my subscription and that I'd be charged for another year. I advised that was unacceptable as I had an email from September 2022 informing Abacus that I was canceling my subscription. Unable to obtain an adequate response, I called my bank and instructed it not to allow any further charges from Caret. My bank complied. Eventually, after exchanging dozens of emails with a Caret representative--my pleas for a phone call went unanswered--Caret finally acknowledged that my cancelation request had been processed. Even so, attempts to charge my card persist. This company is the WORST! Pros Searchability of contacts and communications Cons Clunky web functionality and user experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User President Legal Services ### "No more" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 July 18, 2023 Pros Abacus worked fairly well initially as a server based small number of user platform. At the time, few system integrated accounting with the LPM main product. New features were overpromised and half-baked. Cons Tech support and customer support evaporated over time. Systems crashed routinely and Abacus had no reliable answers for tech updates from Microsoft. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 2, 2023 We're very sorry to hear that your experience with AbacusLaw did not live up to your expectations. We will be sure to pass along this feedback to our team and use it to continuously improve our services. MM mary M. Attorney Legal Services ### "The program has become worst than ever!" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 14, 2023 The program always had issues but over the last year or two, the customer service has been dismal and the problems have been increasing. When the problems have to do with accounting records, it is very impactful and time consuming to fix. It has been a disruption to our daily work without any resolution to the existing issues. Pros The program strives to assist with case management, billing and accounting - all within one program, but falls VERY short of achieving its intended goals. Cons It is the worst time-consuming inefficient and ineffective program I have had to work with. I've dealt with them for over 12 years and it is getting worst rather than better. It has cost me more money in lost time than I have paid for the program itself. Customer service is also horrible, with no responses being received as to emails, calls, scheduled appointments being missed, etc. The program glitches are a daily issue that slows down work productivity. Unfortunately having all of our records in the program makes the jump to another program complicated so best advice: do not use ABACUS! Reasons for choosing AbacusLaw I am stuck with Abacus Law because of the volume of data already in the system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 2, 2023 Hi Mary, we're very sorry to hear that your experience with AbacusLaw is not living up to your expectations. We will be sure to pass along this feedback to our team and use it to continuously improve our services. SC Salvatore C. legal Logistics and Supply Chain ### "Discreto" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 May 17, 2023 Valuto un'esperienza positiva, nel complesso il software ha soddisfatto le mie aspettative e le necessità della mia azienda Pros Il software è risultato facile da installare e da utilizzare, l'interfaccia è intellegibile, le funzionalità complete per ciò che concerne l'utilizzo dell'agenda legale e l'organizzazione dello studio nel suo complesso. Cons Sincronizzazione complessa con il calendario Google, periodo di prova piu lungo in considerazione del fatto che come ogni nuovo software vi è bisogno di un periodo di apprendimento. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 23, 2023 Salvatore, thank you for taking the time to share your experience with AbacusLaw. We really appreciate it. LM Laiba M. Law practice Law Practice ### "AbacusLaw" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 5, 2023 Pros For me, the software runs without a hitch. There are many functions, some of which I haven't yet fully utilized.The scheduling tool is fantastic and very flexible to my needs. Most functionalities are simple to learn how to use. You can carry your job everywhere you go thanks to it.Additionally, the application has a fantastic client database with notes . Cons This software usage is effective. apart from The only drawback I can mention is that updating can occasionally be a horrific experience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 19, 2023 Laiba, thank you so much for taking the time to leave a review of AbacusLaw. We love hearing from happy customers like you! SR Sam R. Network Engineer Information Technology and Services ### "AbacusLaw Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 January 15, 2023 Pros Various and useful features for legal work. Allows to keep files/data organized. Cons Graphical user interface is very dated. Support is not good. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 17, 2023 Thank you for taking the time to share your feedback, Sam. We really appreciate it. [View all Reviews](https://www.capterra.com/p/18374/AbacusLaw/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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