# Page 2 | AbacusLaw Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is AbacusLaw the right Law Practice Management solution for you? Explore 371 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/18374/AbacusLaw/reviews --- AbacusLaw 3.9 (371) [View alternatives](https://www.capterra.com/p/18374/AbacusLaw/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of AbacusLaw ## Showing most helpful reviews Showing 26-50 of 371 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KT Katie T. Owner Law Practice Used the software for: 2+ years ### "Horrible Service and Treatment. Use Anything Other than Abacus" January 8, 2025 1.0 A very basic service. Treatment and service was the worst I have ever encountered. I would never recommend this to any other business owner. Pros It is an extremely basic program - so the software does ok for very basic needs. Their are far superior options at better prices. Cons The customer service, lack of transparency. I have never been so disgusted by the treatment I received when I tried to cancel my service after over a decade (to move to another software IN THEIR COMPANY.) I was dismissed, billed without consent and I would strongly suggest law offices use anything other than this software and service. Review Source VS Victoria S. Paralegal Law Practice Used the software for: 1-2 years ### "Good Program that was customizable" November 11, 2024 4.0 It was decent program but I feel there was other programs that had better benefits. I’m not sure if it’s improved but the customer service was an issue for us. Pros I loved that we can customize templates and that we could set up the files as we liked. Cons I didn’t like that we had a difficult time getting into our system if their system was down. It was also difficult to get in touch with support. Review Source Response from CARET November 14, 2024 Victoria, thank you for taking the time to share your experience with AbacusLaw. We're glad to hear that you found the customization options useful. We're consistently striving to provide top-notch support to our customers. If you have any further suggestions or concerns, please don't hesitate to reach out to us. ES Eric S. Managing Director Legal Services Used the software for: 2+ years ### "We have relied on this software as one of our primary organizational tools for over five years." April 1, 2018 5.0 It is a mostly comprehensive business-management tool Pros The Abacus software, now on Abacus Private Cloud, almost always is functioning properly, and is accessible from anywhere, anytime. After our experience, we would now not use anything that is not cloud-based, particularly being in a city highly prone to power-outages, floods, and hurricanes. We have found the software to steadily improve in features and speed. The customer service is the best I have experienced very particularly in the software industry. The techs are all very knowledgeable and carefully resolve every inquiry. They are also available very quickly, an absolute anomaly in the software business. The calendering component, as others have observed, is a key strong-point. The linking in of all events, documents, e-mails, and notes into one accessible electronic folder provides the convenient efficiency that you will frequently use. It is possible to scan documents directly to the cloud case file from your local computer - an important step-saver. Adobe Acrobat Pro DC, when installed, functions on the APC desktop. You will need reasonably strong, consistent Internet connections. Airport terminals are mostly unusable work locations even with a "jet-pack" or cell-phone "hot-spot." Cons This is a powerful software tool. As such, except for the calendar, it is not a "plug & play" system, except for the most computer-fluent users. To fully utilize its comprehensive features will take a commitment to initial as well as ongoing learning while taking the daily, time-consuming steps to precisely link all activities back to the case file. However, the added work will and must obviate the paper file. The queries, forms, and reports functions are all very valuable but are far too complex to user-initiate, and each requires ongoing custom installation by the provider. Cost-effective file collaboration with outsiders is not possible, therefore an added cloud account and the expense is required along with the time of copying and moving sizeable files. Changing accounting from existing into the integrated system is a major transition to be carefully evaluated in advance. Maintaining the current accounting system, at least temporarily, will be required. This software must be your primary organizational tool as it will grow into a weighted expense that is justifiable only if it is the key resource. The software does crash daily when trying to interact with Outlook for file linking of e-mails. It can usually be resolved with a quick re-start. Initiating printing is quite slow and getting slower but understandable with a remote server. Microsoft Office, Adobe Pro, and Reallegal depo transcription all work very well here. Some other applications do not at all. Review Source David S. Partner Used the software for: 2+ years ### "Do not buy AbacusLaw Case Management Software " November 7, 2017 1.0 Abacus is a disappointment and I strongly recommend against using it. The support blames its customer and Microsoft Abacus' failures. Our program crashes constantly and the supposed case management and document management features are too complicated to use. The phone calendar and contact updates no longer work, which was a major purchase consideration when we purchased Abacus. Now the company will not support its outdated system and is using its failure to extort upgrades from its long-term customers. We started using Abacus over five years ago and experienced many headaches thought that term. Now the system constantly crashes. As an example, for the past week or so we have not been able to add new client contacts or calendar events. Imagine trying to run a law office and you cannot open a file or put an event on the calendar. Abacus support was rude and cavalier about our problems and tried to put the blame on Microsoft Windows 10 and blamed our office for deleting something on our computer -- an utter impossibility. I cannot strongly impress upon anyone considering teaming up with Abacus my disappointment and hope you will steer clear of AbacusLaw. Cons The company seems to have abandoned us. We purchased AbacusLaw five years ago and now the program keeps crashing and the rude support personnel blame us for using an outdated version which Abacus says it is trying to faze out an no longer support. We bought the program because it offered case management and document management capabilities, and automatically updated contacts and calendar on the phone. Over the years, we constantly needed to contact support because the calendar and contact update functionality constantly broke down. Now the software crashes all of the time. I could not enter new clients nor could I make calendar entries for the past five (5) days. I called support and they complained that Abacus no longer wants to support this version and claimed my staff must have "deleted something" -- which is an impossibility! and the support blames Microsoft updates. We are beyond frustrated with Abacus. The program is so poorly designed there is no way to utilize many of the features it claims to have. Frankly we gave up on linking documents, producing case management reports, etc. because the software is too complicated to understand. Abacus now wants to up-sell us on its new software products and the pricing could not be more noncompetitive. I sincerely discourage anyone from using Abacus Law and this is the advice from a long term user who gave Abacus an honest and fair chance. Review Source GC Grayson C. Attorney Law Practice Used the software for: 2+ years ### "Mixed Bag" May 11, 2020 3.0 It's a mixed bag. It could be great software if the people who developed it had real experience using it in a practical environment. And if they spent more time testing stuff to make sure it worked. And if their tech support people were more helpful and less evasive. Pros Part of what attracted us to this software was that it advertised that it allowed us to integrate WordPerfect forms that we already had into the document preparation feature. We also like the group calendar that allows us to color-code each attorney making it easy to determine who is where. They also did a fairly decent job of integrating old data from a previous practice management software to allow more thorough conflict checking. The interface for most things is reasonably intuitive. It has features that can make it a good all-around practice management program if you use all of them. Cons Technical support is sad. So many of the people we get have no idea what the problems are or why the program is doing something it should not be. Correcting an error often becomes a lengthy boondoggle that takes ridiculous amounts of time. Features that they promise are part of the software are often not fully or properly functional, or the support staff seems to have no idea how they actually work. When trying to work with WordPerfect integration, for example, they did not seem to have any tech support personnel who actually knew how to use the program or how it was supposed to integrate and could not answer questions about it, so we were on our own. It does integrate, for the most part, but some things we try to ask about they just don't know an answer for . They promised us integration with LawPay and then backed out instead pushing a program they had developed to take payments. After seeing how they have been with other features, I don't want them to experiment on me and my clients with some "new" software they have halfway developed. We sometimes found that we knew more about the program than some of the tech support folks we were on calls with, and quite frequently we never receive explanations for why something was not working right, even though we WANT to know so we can avoid the issue in the future. I suspect sometimes it's a bug on their end that they do not want to confess to. It also does not double-check deletions and changes-leading to lost data. Alternatives considered [ProLaw](https://www.capterra.com/p/35611/ProLaw/) Reason for choosing AbacusLaw Basically, the group calendar and WordPerfect integration - ProLaw was moving away from WordPerfect support and we already had a substantial number of documents and preferred this software. Switched from [ProLaw](https://www.capterra.com/p/35611/ProLaw/) Moving to a new firm that already had Abacus and wanted to integrate Review Source AS Assly S. CEO/Senior Attorney Law Practice Used the software for: 2+ years ### "This Saved My Business" May 5, 2020 5.0 Pros As a small law firm you would think that software and a private cloud are luxuries reserved only for "big" firms but you are wrong. To be efficient, organized, avoid malpractice, and spend more time billing and less time on admin, a small firm needs legal software like AbacusLaw. When I wanted to add staff, the Abacus Private Cloud let all of my team utilize the AbacusLaw software with ease, from home and from other states where I am also licensed. And when COVID-19 hit, it was the AbacusLaw software and the Abacus Private Cloud that let us continue work uninterrupted, serving clients and not having to lay off a single person. Cons I wish there was a way to keep two separate books of business in AbacusLaw's accounting software since many small law firms are not "traditional" firms but several separate solo practitioners working together but with different accounting. The only "bad" part about having such a versatile and essential piece of software is on the occasion where it isn't working life seems to end. It has become indispensable. If that is a "con" that would be the biggest one! Alternatives considered [8am MyCase](https://www.capterra.com/p/115613/MyCase/)[Clio](https://www.capterra.com/p/105428/Clio/)[ProLaw](https://www.capterra.com/p/35611/ProLaw/) Reason for choosing AbacusLaw I have worked with all four of those before when working with other attorneys. None were as versatile as AbacusLaw. Some had serious bugs in trust accounting. Others had horrible customer service and some had interfaces that were not user friendly. Then there was the price on some of the better ones. Finally none of them had the other software, security, and support I needed to grow my business. Review Source VR Verified Reviewer President Legal Services Used the software for: 2+ years ### "No more" July 18, 2023 3.0 Pros Abacus worked fairly well initially as a server based small number of user platform. At the time, few system integrated accounting with the LPM main product. New features were overpromised and half-baked. Cons Tech support and customer support evaporated over time. Systems crashed routinely and Abacus had no reliable answers for tech updates from Microsoft. Review Source Response from CARET August 2, 2023 We're very sorry to hear that your experience with AbacusLaw did not live up to your expectations. We will be sure to pass along this feedback to our team and use it to continuously improve our services. BS Barzin S. Attorney/owner Law Practice Used the software for: 2+ years ### "Great system for a good price" September 12, 2018 4.0 It's saving my neck everyday. I love it. Pros All encompassing bot front office and back office management. Fantastic customer support. monthly fees better than reasonable. not at all expensive. Awesome billing and invoicing. RULE BASED CALENDARING. so important. to me. I don't have to spend hours finding deadlines related to an event. Cons Software glitches and malfunctions. Online service (to host my system) is a bit out of my price range, but I don't know if it's unreasonable. I just can't afford it. Review Source mM mary M. Attorney Legal Services Used the software for: 2+ years ### "The program has become worst than ever!" June 14, 2023 1.0 The program always had issues but over the last year or two, the customer service has been dismal and the problems have been increasing. When the problems have to do with accounting records, it is very impactful and time consuming to fix. It has been a disruption to our daily work without any resolution to the existing issues. Pros The program strives to assist with case management, billing and accounting - all within one program, but falls VERY short of achieving its intended goals. Cons It is the worst time-consuming inefficient and ineffective program I have had to work with. I've dealt with them for over 12 years and it is getting worst rather than better. It has cost me more money in lost time than I have paid for the program itself. Customer service is also horrible, with no responses being received as to emails, calls, scheduled appointments being missed, etc. The program glitches are a daily issue that slows down work productivity. Unfortunately having all of our records in the program makes the jump to another program complicated so best advice: do not use ABACUS! Reason for choosing AbacusLaw I am stuck with Abacus Law because of the volume of data already in the system. Review Source Response from CARET August 2, 2023 Hi Mary, we're very sorry to hear that your experience with AbacusLaw is not living up to your expectations. We will be sure to pass along this feedback to our team and use it to continuously improve our services. DR David R. Solo lawyer Law Practice Used the software for: 2+ years ### "Solo practitioner using Abacus" May 13, 2021 4.0 When I consistently enter time, the software works smoothly for me. Creating invoices is easy, as is correcting time entry errors. If I fall behind the software has no impediments to catching up on time entries. I've looked at switching to another program and concluded that the benefits of functionality I will not use are not worth the learning curve. Pros The bottom line is that Abuscu does everything that I need and has added bells and whistles that would be valuable in my practice. Once I figure out how to use a function it works well for me. Learning how to use most functions easy. Beyond basic time tracking, adjusting my working style to Abacus Law has been an obstacle. The problem is mine than the software. I've learned to use certain functions that would be valuable to me, but I have not been able to adopt them. I don't think another application would be better. The bottom line is that Abuscu does everything that I need and has added bells and whistles that would be valuable in my practice. Cons The software feels like it was written 20 years ago and not updated to a better user-interface. I wish that there were a simple to use app for my smartphone. Abacus may have that for its cloud product, but the cost difference made me lose interets. The online help is daunting, but the telephone support is terrific. It's an adequate balance. I wish there was a way to export billing data to Quickbooks. My accountant knows QB. I can't impose on him to learn Abacus accounting. I'm using a program that tracks my computer use by app and even collects screenshots. Something like that would be a wonderful addition. Reason for choosing AbacusLaw I thought the price was better for my needs. I am still happy with the cost. Review Source LC Lindsey C. Managing Attorney Legal Services Used the software for: 2+ years ### "Hands down would NOT buy" November 14, 2019 1.0 I would highly recommend choosing a different case management software. The program does not feel like it was designed by attorney's, and the company clearly wants to lock users in to a long term contract because they know their product is inferior and it is the only way they can retain their customer base. Pros I really have not found anything I like about this software. If I had to pick something, I would say the timer function works fairly well. Cons This software is the worst case management software I have used. The software repeatedly freezes and it is not intuitive or user friendly. Billing, which ties into AbacusAccounting, is extremely difficult to use. Unlike in other software, you cannot just edit a pre-bill with ease. It also lacks the integration that other software has. When you take into account the long term contract of five years, the inability to terminate that contract without buying it out, and the terrible customer service, the product actually costs you more than any time you would theoretically save using it. Furthermore, you are permitted to add users but never to cancel a user, effectively meaning if your Firm face a downturn, you would still be locked in to pay for users no longer with the Firm. Reason for choosing AbacusLaw At the time, we did not know of many other options that were available. Review Source Response from CARET November 15, 2019 Hello Lindsey, We're sorry to hear you're experiencing issues with AbacusLaw. We want every user to see the benefits of our products and design our offerings with your interests in mind. One of the best ways to make the most of your technology and see positive ROI is to invest in product training. Your customer success manager will be reaching out to you soon to check in and escalate any issues to our Support team. All the best, The team at AbacusNext JT Joseph T. Managing Partner Law Practice Used the software for: 1-2 years ### "Stay away from anything having to do with Abacuslaw or Abacus Private Cloud" December 18, 2019 1.0 AbacusLaw and Abacus Private Cloud, which is AbacusLaw on a shared cloud, break down all the time. It was as though the company let monkeys into their server room at night because, while an issue may be fixed one day, it or another, or multiple other issues would pop up the next morning. I can't tell you how many times abacus simply went down right when I needed it most - in the middle of a murder trial for instance! The entire system would crash for days. Yes, the support staff was great but their management and the product itself may as well be the result of demons hellbent on destroying anything productive that you mean to do in your business. Pros I needed a solution so I could link emails to certain case files. Also, the fact that all attorneys could access any other person's notes on a case was attractive. Cons The software looks and feels like it is straight out of 2002, if not right after Microsoft went WYSIWYG. It's about as clunky as software was in the early 00's as well although it probably isn't as efficient as software was back then. Alternatives considered [Abacus Private Cloud](https://www.capterra.com/p/183454/Abacus-Private-Cloud/) Reason for choosing AbacusLaw AbacusLaw is closely related to Abacus Private Cloud. I could have just used AbacusLaw on the individual nodes at work but the sales rep oversold me on Abacus Private Cloud instead which is a lot more costly. When I called him out on it, he tried to get me to sign up to buy even more products! When I refused to pay my monthly fee because the system kept breaking down, then they held not only all of my exchange data hostage, but also my Microsoft exchange account! Again, stay away from anything having to do with Abacus if you value your business. Review Source LM Lisa M. Paralegal Law Practice Used the software for: 2+ years ### "You Really Don't Want to Know!" May 19, 2020 2.0 It was great until we were forced to upgrade. Pros Ease of use. Accessibility for all paralegals and attorneys for file information. Cons After we upgraded, AbacusLaw has been terrible! It changed the decade from "19" to "20" in all client birth years, which will have to be corrected manually. It now locks people out on a frequent basis, occasionally limits their access (will not let them edit notes they have already entered). I was told by an Abacus Support Tech and our company's IT person that Abacus is not meant to be opened and left open. We have been told we need to only open it to do what needs to be done, then close it back out. To leave it open (and we are not even talking about overnight), will cause it to lock up and refuse to allow anyone but the administrator (me to get into it.) I then have to contact our IT guy and spend time that I don't have to get it closed down and re-opened. It is so frustrating on the part of every one of us who uses it!! It is a pain to have to log into Abacus just to check an address, get a telephone number, etc., then log out, only to have to log back in a little later, and on and on. Reason for choosing AbacusLaw I thought it would be the better product for our needs. We were happy with Abacus until the upgrade. Now, we have constant problems. Review Source Response from CARET June 1, 2020 Hi Lisa, We'd love to help you get set up properly. When was the last time you up updated the software? We have had a few updates recently and I'd like to help escalate your issue and have an expert make sure you are all set. Let me know! Sincerely, The AbacusNext Team DA Debbie A. Legal Assistant Law Practice Used the software for: 2+ years ### "Great calendering program." May 11, 2020 4.0 Abacus if the only legal software I have used. it was is in place when I started with the firm and I have never had any formal training. There is so much more to Abacus than we utilize but to get the help I need, it costs extra. I was not at the firm for the initial set up so if there was any training offered, i did not get it. We briefly switch from Abacus to another produce but it did not meet our needs so we switched back. Pros Deadlines are a big and important part of our every day function. Abacus calendaring makes it easy to keep track of the deadlines and also important hearings and meetings. Customer service is always very helpful. Cons Abacus Knowledge Base does not always have helpful information when I need to figure out something new. When adding a new attorney the last name box is highlighted, when you tab to the next box it is the ID box instead of the first name box or another box that you actually need to add information. This is frustrating because an ID number is not something you change or add each time you add a new name. When adding a "bill to" person, an accounting screen for the billing is opened. When you click the box next to Open Advanced Billing Options on save, then done, extra steps have to be taken to actually get to the billing screen to enter additional information. We don't us Abacus forms because they are not easy to set up. With the forms we do have set up, many times we have to make adjustments each time we use them so it is not worth the time or hassle to do so and we end up creating the document with out using Abacus forms. It costs extra for any help to create these forms. Review Source MD Mary D. Firm Administrator Law Practice Used the software for: 1-2 years ### "Thought it would be better" May 5, 2020 3.0 I really thought Abacus was a better product than it has turned out to be. It can't do basic things that an accounting system can do. It's a so-so product. Pros I liked that it could integrate with our business systems as they are. Cons The add-ins do not work consistently and have more cons than pros. The reporting is not very good and making deposits that are not client checks makes no sense. The system is good for basic legal clients, but anything more complex and there's issues. You can't just double click on a number in a report to get more information on it like many other software programs. If you print a check, you can't change anything about it with an edit; you have to delete the entire thing to make small changes. There is also no way to track time reductions truly. Entering time takes forever because you have to go into each matter separately and enter your time instead of a large platform to enter time for each matter on one sheet. Editing bills takes so much longer than it should because of how it has to be done. Alternatives considered [CosmoLex](https://www.capterra.com/p/18931/CosmoLex/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing AbacusLaw I thought it was the best product for it's money at the time. Review Source VT Vanya T. President Marketing and Advertising Used the software for: 2+ years ### "AbacusLaw is the heart of my practice." July 26, 2016 5.0 I have been an AbacusLaw customer since 1998. I believe I was the first accountant to try and adapt your matters based program to a client based usage. We spent many hours adapting your improvements every year to insure that I could continue to manage my accounting practice through your program. It was a challenge, but the results are well worth it. I have a data file that has a record of every appointment, every phone call, what IRS agent is assigned to what case, etc., since 1998, for over 5500 tax clients.I have a record of every bill sent to our business clients since we started using Abacus Accounting to manage our receivables. I believe so strongly in this program that, when I joined H&R Block 3 years ago, I demanded a clause allowing me to put this program on their computers. After investigating your program, their tech team recommended that the clause is allowed in my contract, a very rare concession by H&R Block. They have since designed a program for appointments, which is free, and which I am required to use. So we make our appointments in AbacusLaw first then input them into the AM. It takes a little more time but it is worth it. When a client says they have not heard from us, I print out the Abacus record of contact, showing the date and time calls were made and what messages were left. It immediately tames the angry beast and I usually get an apology. This program is the heart of my business. I would be lost without it. Pros Their support is absolutely the best. In the very unusual event that I need support, they always remember me, are friendly and super knowledgeable. Usually I am asking for a workaround to make their program do something it isn't designed to do. They could just impress me off, but they really try to make it work the way I need it, and they usually find a way. Having client info at my fingertips makes me look very efficient and very competent. Review Source SF Samuel F. President Law Practice Used the software for: 2+ years ### "Abacus Can Help " March 23, 2020 2.0 Pros We have used Abacus since 2010, so 10 years. Abacus helped us to automate law billing. The program also features an excellent data base for notes as well as emails per client. It is fast in terms of locating electronic documents. Its technical support is also helpful. Cons The biggest feature to improve would be Abacus message slips. I have been trying for over a year to fix the app's propensity to suddenly disappear and then, days later, inform me of the number of messages I have received. BIlling software can be improved dramatically to make it more user friendly. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing AbacusLaw The other programs were cloud based and the effort to retool to one of those seemed to be way too expensive. In addition, I particularly like the data based system Abacus offers, which categorizes documents, emails to and from clients per matter. Neither Clio or Practice Panther offered this feature. Review Source Response from CARET March 25, 2020 Hi Samual, We are sorry for the issues you've run into with AbacusLaw and messaging. We have escalated your issue to our client services team and you will be hearing from the team shortly. We sincerely would like to make sure you are set up properly for success with our product. Thank you, The AbacusNext Team MM Marie M. Attorney Law Practice Used the software for: 2+ years ### "All the Bells and Whistles" March 30, 2020 5.0 I have been an AbacusLaw users since I opened my own firm in 2006. I have used the software and switched to APC. I went briefly with a competitor for four months because of the cost difference and learned quickly: you get what you pay for. I promptly switched back to Abacus and determined that the APC was worth it. Pros The ease of use, the triple reconciliation feature, and the linking items to client matters. Cons I wish the calendar syncing feature with Google calendar/Outlook was easier and not manually required. I also wish the price point was lower for small firms. It's just me and a paralegal. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing AbacusLaw See above. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) I switched from Abacuslaw Gold to Clio to have the remote work feature. I switched to APC from Clio after four months because I missed the easier Triple Reconciliation, the calendaring and billing feature, and the document storage features that were either not available in Clio or not as developed and easy to use as they were in Abacus. Review Source AS Amanda S. Attorney Law Practice Used the software for: 2+ years ### "Easy to use and customize, terrible customer support" April 5, 2019 4.0 I've enjoyed using Abacus for many years. I used the cloud based option which was really great aside from the cost for storage space and it's limitations. I'm not crazy about their support team, but it wasn't a huge problem because it usually worked fine on it own. There are limits to the reporting, but they are also very customizable within those limits. Creating custom mail merge documents is a breeze. Pros I like the ease of making documents and templates with Abacus. It is very customizable and easy to use. I like having the matters and names databases and being able to cross reference cases with people. The reporting is good, but could use some work so that you can pull reports from 2 different databases at once (i.e. the addresses of all of the clients or providers for all active matters). Cons The draw back with Abacus is that it doesn't give you check lists or ways to case manage very well. It's easy to use and customize, which is good, because their customer services is slow and not great. Review Source Response from CARET April 9, 2019 Dear Amanda, Thank you so much for taking the time to review AbacusLaw. At AbacusNext, providing excellent products is very important to us, so it's good to hear we're delivering on that promise. I'm sorry our client service hasn't met your expectations; please feel free to get in touch with me if I can help. On behalf of all of us at AbacusNext, thank you for your patronage. We look forward to being of service for many years to come. All the best, Katie Ternes Marketing Coordinator AbacusNext (858) 882-4882 Tera M. Paralegal Legal Services Used the software for: 2+ years ### "AbacusLaw User" January 23, 2019 5.0 This program has been very user friendly. Info is easy to add or delete from a file in this program. It keeps issues very organized. Tabs can be customized to your firm. Pros This software allows us to keep our client's files organized. We can tailor this program to what we need in our client's files based on what out firm does, and/or what type of case it is. We can keep up with our calendars and everyone can log in from wherever they are and see the daily organizer for all or individuals. It allows us to keep notes in files, monitors for conflicts, and is very useful for setting ticklers to use as reminders. I find it very useful that it keeps up with all the players and their info under "linked names". Also keeps up w/ events, docs, & emails in one place. Cons If things are moved on the main drive, it breaks the links in abacus and they are no longer able to be found or traced if whomever moves the doc or breaks the link doesn't make a new one at that time. Review Source VR Verified Reviewer Owner Accounting Used the software for: 2+ years ### "Ugh. I use it because I don't feel I have a better option..." January 11, 2018 3.0 The cost vs other comparable software is the primary reason why this software was chosen. Additionally (just as important to us) is that the data is stored on our network and not the cloud. Pros The legal billing and trust accounting functions are great. However, the rest of the accounting functionality really stinks. I like how for billing, you can schedule a bill to e-mail or print and it automatically does it (e/m or print) when you finalize the bills. Cons I'm used to QuickBooks. I hate that I can't drill down to detail from reports. I hate that I can't type a vendor's name when I tab to the field when entering A/P (you have to open the search window and search for the vendor...there's no way to fully navigate through data entry without taking your hands off the keyboard). Data between the "Law" program and the "Accounting" program becomes "out of sync" frequently. There's a script to run to attempt to fix it, but it takes hours to run. Review Source KB Keelin B. Law Practice Owner Law Practice Used the software for: 2+ years ### "Good if you make additional significant investment into tailoring it to your firm's needs." March 27, 2020 4.0 Abacus is probably best for an office with existing procedures and forms that is willing to make a significant investment into customizing and maintaining Abacus, including having at least one Abacus-designated point person who develops intensive understanding of Abacus. A point about customization: you need to think through your process. For some, a more "plug and play" program may help you to figure out your process. Pros Potential flexibility because of many functionalities. We use it every day to track matter activity, coordinate schedules, meet deadlines, retrieve critical information, and bill clients. Cons Cannot use many features without hiring expensive Abacus professional because program is not intuitive. Numerous online resources, including knowledge base and trainings, but difficult to find what I need when I need it. Reports and queries: Odd that in our present "plug and play" world, reports are poorly formatted and queries difficult to use. Email integration: Does not integrate with our google suite, only Outlook. Customer Support: Expertise and availability has declined, although still reasonable, if more time consuming. Reason for choosing AbacusLaw When I purchased Abacus about ten years ago, I interviewed several other legal software providers. Abacus' flexibility and range of functionality led me to choose it for my interdisciplinary practice. Review Source KS Kayle S. Admin Assistant Law Practice Used the software for: 6-12 months ### "Support is nothing short of phenomenal! We switched from Amicus to Abacus and are very happy." June 20, 2017 4.0 We did the switch because of the buy-out of amicus but have been very happy with the change. We are doing everything through the cloud and it has been seemless. Pros Probably the most is the support. I put off my first support call for a long time--waited until I had a good chunk of time because I assumed I would be on hold forever. Not the case. The person that answered the phone (no hold time) was the person that solved my problem with ease. They explained what they were doing so that I could handle the next time if there was a next time and they haven't treated anyone in our office like they were dumb--even when they had no idea what they were doing. This has been the case each time we have called support. The transition, once all of our data was converted went smoothly and even our limited computer users had little problems from day one. Cons The least are probably things that I just don't understand how to do yet. We have only been using the software since January, so I try to spend a little time weekly learning a new aspect of the program. The one thing I wish it would do that amicus did, was in events, I could schedule events that would be added in once another even was completed. In abacus I can set dates out in advance, but they are not contingent on when something was completed. Hope that is something they are looking at for future upgrades. That is probably the only thing I miss from amicus. Review Source Response from CARET June 21, 2017 Kayle, We are tremendously glad to hear that the transition has been a good one! To take a deeper dive into the features of AbacusLaw, we recommend joining our weekly half hour "Free Training Friday" webinars. You are also more than welcome to contact our support team at any time who will be more than happy to impart some tips so you can fully take advantage of our software. Watch past webinars and register for future ones here: https://www.abacusnext.com/webinars Best, AbacusNext LM Laiba M. Law practice Law Practice Used the software for: 2+ years ### "AbacusLaw" May 5, 2023 5.0 Pros For me, the software runs without a hitch. There are many functions, some of which I haven't yet fully utilized.The scheduling tool is fantastic and very flexible to my needs. Most functionalities are simple to learn how to use. You can carry your job everywhere you go thanks to it.Additionally, the application has a fantastic client database with notes . Cons This software usage is effective. apart from The only drawback I can mention is that updating can occasionally be a horrific experience. Review Source Response from CARET May 19, 2023 Laiba, thank you so much for taking the time to leave a review of AbacusLaw. We love hearing from happy customers like you! SS Shar S. Paralegal / Office Administrator Legal Services Used the software for: 2+ years ### "I love Abacus!" December 11, 2020 5.0 Pros I was first introduced to Abacus at my prior law firm. I was familiar with a different case management software from another law firm. I was happy to be able to convince my current employer to obtain this very useful tool for our firm. I use it daily and am nearly lost without it. The main function for our office is the calendaring system which is amazing and is easily customizable for our needs. I am aware that the software does 80% more; however, it is an excellent value just the way we utilize it. Cons The only negative thing I have to report is, years ago for some odd reason, the customizing I had done to the trial calendar disappeared. Customer service individual who was extremely patient and knowledgeable, was able to correct it and return it to my customized settings. Reason for choosing AbacusLaw I was familiar with the program from another law firm and found it to be superior to other case management software programs I had used over the years. Switched from [Amicus Attorney](https://www.capterra.com/p/80199/Amicus-Attorney/) Ease of use and functionality. Review Source Similar Products Featured