# Page 5 | AbacusLaw Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is AbacusLaw the right Law Practice Management solution for you? Explore 371 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/18374/AbacusLaw/reviews --- AbacusLaw 3.9 (371) [View alternatives](https://www.capterra.com/p/18374/AbacusLaw/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of AbacusLaw ## Showing most helpful reviews Showing 101-125 of 371 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LL Linda L. paralegal Law Practice Used the software for: 2+ years ### "Long-time User" May 11, 2021 5.0 My experience with AbacusLaw has been good. We are heading toward retirement and are not expecting otherwise. Pros I have used the calendar and database features for years now and have never had a big problem with anything. I like that it is very law-office friendly. Cons I usually have to pay our computer technician to come to our office when we make big changes regarding integration with other programs, working within our computer network, etc. Ours is a small office and we don't have anyone on staff with those capabilities. However, we consider this a business cost and have never had any major problems once the work is done. Review Source VR Verified Reviewer Attorne Law Practice Used the software for: 2+ years ### "Abacus Review" September 13, 2018 5.0 Mostly good...wish it were a little more user friendly Pros Good case management software. It definitely helps me keep on top of my cases and stay organized. Cons It’s a little clumsy in terms of creating files and functionality Review Source VR Verified Reviewer Principal Law Practice Used the software for: 2+ years ### "Adequate " March 18, 2020 4.0 Useful but out of date. Better solutions out there. Pros Comprehensive, fairly user friendly, some integrations Cons Long term contract, inflexible, poor tech support, cloud solution is overpriced compared to others Review Source BB Brandie B. Owner Law Practice Used the software for: 2+ years ### "Abacus Law has its ups and downs. " May 11, 2020 3.0 I do not think I would recommend it. I would change software but for the time consuming nature or changing billing software. Pros Adding billing entries to a client's account is easy and very user friendly. Cons There are issues with the accounting features, and sometimes adding a credit or correcting a mistake made in prior billing cycles compounds past issues. Review Source CS Carolyn S. Paralegal Law Practice Used the software for: 1-2 years ### "AbacusLaw works well but comes with a hefty price tag" May 5, 2020 4.0 Overall, I have liked AbacusLaw but I have no used other case management systems so I cannot comment on how it compares to competitors. Pros I like the calendar and names/matters features - this makes it easy to link a client to various other people involved in their case, and make sure that we can stay on top of deadlines. The "link email to client matter" feature seems very useful but I have been unable to make it work long-term (e.g., if I enable that setting one day, it will not still be enable the next time I log in). Cons The "medical providers" tab only has ten slots to input treating providers, and it is prohibitively expensive to pay to add another tab (perhaps the system is designed that way intentionally to generate additional revenue). Review Source RG Rachel G. Legal Assistant Law Practice Used the software for: 2+ years ### "5 Stars on Customization!!" August 20, 2018 5.0 Pros I appreciate that this software is completely customize-able. Abacus is intuitive software with unlimited capabilities in how it can be used across varying formats. There are so many features that after 3 years of using it, we are still excited when we come across something else that Abacus can do for our firm. Cons Our office has talked extensively about wanting the option for an expert to come to us and work with us to set up Abacus better using the features it is capable of. We know that we are only touching on what it can do and with our limited time/expertise, do not have the ability to customize it to it's fullest. Because of this, we still are running a parallel software until we can figure out how to make Abacus do what we want it to do. Review Source Oswaldo H. General Manager Used the software for: 1-2 years ### "Abacus is used our law office to manage PIP claims and it is not the fastest however it is good." November 1, 2017 4.0 You can keep track of your billable hours and the pre set up pleadings make your life easy. Pros IF... and only IF set up properly most pleadings can be pre drafted and auto filled IF and ONLY IF all case info is put in correctly. Cons A little slow for my own taste. Let's just say you need to set time aside to only dedicate yourself to using the software. Review Source E Lawrence B. Attorney Law Practice Used the software for: 2+ years ### "Long Time User" October 6, 2018 4.0 Tec Support was always right on and helpful and available Pros Ease of use, power, there was so much it would do, Cons general accounting never did get the hang of that, billing worked and efficient Review Source VR Verified Reviewer Author Law Practice Used the software for: 2+ years ### "Amicus " September 25, 2018 4.0 Pros Very Comprehensive software, does many things. I think that it could do more that I use it for. Cons Difficult to get reports customized with out hiring a consultant. Review Source LS Laura S. Legal Assistant Legal Services Used the software for: 2+ years ### "Abacus Law is perfect for a remote employee" May 5, 2020 4.0 As a remote worker, Abacus Law has been indispensible for me to be as effective as an employee in the office. Pros I use Abacus Law everyday. I am a remote employee and Abacus Law gives me access to the complete file. Our office has a high volume of cases and what I like the best about Abacus Law is the ability to run reports such as the Malpractice Report which allows you to make sure you don't miss an important date. Reports can also be used to systematically review cases and to highlight discrepancies. Cons I would like the process to customize a screen to be easier. Review Source YA Yolanda A. Partner Law Practice Used the software for: 2+ years ### "Disappointing " April 2, 2017 3.0 Forced upgrade after ten years with Amicus Small Firm and Now have glitches tech support can't resolve. Am considering legal action for breach of contract. So dissatisfied. Loved my Amicus Small Firm but the upgrade has compromised our work. Worse part is the boilerplate response to unsolved problems. Pros Repeating events feature. Cons Too many to state all. The worst are lack of knowledgeable technicians and when the issue is referred to upper techs calls are at odd hours and you call back to a voicemail. There are glitches with the time stamp, printing reports, adding on going notes etc. Review Source Response from CARET April 4, 2017 Hi Yolanda, Providing our clients with best-in-class software and support is vitally important for us, and we're thankful you took the time to write this review. Our team will be reaching out to you shortly to better understand and address the issues you are facing. CR Carmen R. Paralegal Law Practice Used the software for: 2+ years ### "Abacus & Personal Injury" March 17, 2020 4.0 Overall it has the potential to meet all of our needs. Pros It is inclusive to different areas of law. Cons Personal Injury. We need a system that is easier to customize and it is actually pertinent to Fl Personal Injury pre-suit cases. Reason for choosing AbacusLaw It offered a system that could support personal injury, criminal and family law. Switched from [Amicus Attorney](https://www.capterra.com/p/80199/Amicus-Attorney/) to have a cloud based server Review Source SG Steven G. Attorney Law Practice Used the software for: 2+ years ### "My/our experience with AbacusLaw has been very positive since we acquired it 7 years ago. " October 3, 2017 5.0 Greatest benefit is the capacity to integrate document management and financial management and billing. Pros We are a small office so the use of AbacusLaw makes our document management (storage & access), time management and accounting particularly important. The integration of all of these function makes it possible for my partner and me to manage an active real estate practice and divorce mediation practice with support staff. Additionally, on the few occasions we have has some sort of a glitch the support team has been quick to address it. Cons I have very little to offer on the negative side. From time to time when an upgrade is done there are minor disruptions in the flow of work as I adjust to changes to processing of the work flow. Review Source BR Brittany R. Real Estate Paralegal Law Practice Used the software for: 2+ years ### "On stop shop, all-in-one kind of program" October 4, 2018 5.0 Every single person I have dealt with at Abacus has been exceptional. They are always looking for ways to go above and beyond your expectations and keep their customer happy! Pros I like that it's an all-in-one kind of program. You can do scheduling for multiple people, attach files and documents to appts for easy access, do billing, color coordinate categories for different types appts, which is super helpful if you work in a general law practice. Cons Sometimes it freezes up in the middle of doing something. Just annoying to close out the program and go back in. Review Source RV Raffi V. Office Manager Law Practice Used the software for: 2+ years ### "Great for any size firm! Good Knowledgebase!" May 26, 2020 4.0 Keeping a huge practice under timely control is the best, quick and knowledgeable support from the help center is critical and has been the best part of the experience. Pros Calendaring, followups, notes are nice to use. Document generation is very helpful also. Cons Integration was not very user friendly, you need someone who understands computers and the legal field very well and that is hard to come by to integrate the day to day. Also, there should be basic training modules that managers can create to track training and performance of Staff and Attorneys. Review Source VR Verified Reviewer Application Support Team Lead Medical Practice Used the software for: 1-2 years ### "Cannot recommend local version" April 17, 2018 3.0 Pros The lawyers liked the software when it worked, and it satisfied all of their needs and requirements. Updates were easy and straightforward to install. Cons The local installed version relies on some very outdated DB backend that conflicted with an outdated DB backend for a plug-in that is sold with the software. This caused is to contantly have to make registry tweaks on all client machines any time something was thrown off balance with any app or Windows update. We were assured hlthat the cloud version was not affected by these issues, so I'd recommend that one instead as the software iteslf worked quite well outside of those problems. Review Source HQ Hannah Q. Compliance Associate Legal Services Used the software for: 6-12 months ### "All-In-One Organizer" May 14, 2020 4.0 It would be nearly impossible to track and maintain everything that we do for our clients without a software like this. Pros I can't imagine another way to organize and track all of the things that we do. Between 100 clients and 10-50 different things that we track for each of them, AbacusLaw truly does keep it all together and easy to track so that we can make sure we don't miss a single thing. Cons Once you get the hang of it, general input and tracking is pretty easy. The more indepth things, like creating new projects within Matters is not user friendly. Luckily this isn't something that has to be done often, but it would be nice if those aspects were a little easier to figure out without all-in user training. It also seems to get "tired" after a lot of use and needs to be restarted sometimes near the end of the day. Review Source AK Alison K. Partner Legal Services Used the software for: 2+ years ### "Unhappy customer" May 18, 2020 1.0 Very negative with unskilled tech support. The remote log in does not work. Pros Nothing. This product has been very disappointing. Cons The program crashes on a regular basis and is untrustworthy. We have been unable to find a suitable replacement and are stuck in a contract. Review Source Response from CARET May 22, 2020 Hi Alison, I am so sorry to hear you are having trouble with our product. I have escalated your issue to our support leadership team. They will be reaching out ASAP. In the meantime, please feel free to reach out to our team directly at csleadershipteam@abacusnext.com. Sincerely, The AbacusNext Team VR Verified Reviewer Lawyer Law Practice Used the software for: 1-2 years ### "A nice archieve program " August 8, 2019 4.0 I use the app to be online with everything and everybody in my law firm Pros Since i am using the app, my cost of files went down well, and i can make files easly, also it is private and safe Cons The only bad thing that i can say that the app sometimes works so slowly, unbearably Review Source SN Sara N. Legal Services Used the software for: 2+ years ### "Not bad, but I'm on the lookout for something better" August 3, 2016 3.0 I've used Abacus for over a decade. I've gotten pretty comfortable with the Law software and think it does a pretty good job, though it has many error messages and weird windows that open that you have to click through. It overall works okay. Accounting, however, really sucks. Accounting allows for certain functions (like batch invoicing) that just don't work very well. The customer support is local but they can have a bit of an attitude or will sometimes tell me that the software isn't perfect and I shouldn't expect too much. Pros Fairly user friendly and customizable. Cons Recent updates have changed features for the worse. The company is pushing their cloud based software now that they just got venture capital funding and they seem to be slowing breaking down their desktop version. Review Source SB Serena B. Office Manager Law Practice Used the software for: 2+ years ### "Great Product" April 23, 2021 5.0 We have subscribed for over 20+ years. We have a lot of data stored and its helpful when you need to go back and look up old cases Pros I love the court rules and the discovery features. both of these features help when you are having a brain fart, or when you are second guessing yourself Cons The pricing is very expensive so we only have one user license. We just to have 4, but had to cut back. Reason for choosing AbacusLaw Abacus was introduced to us my one of the partners who was using it when he joined our firm Review Source DL Dulce L. Legal assistant Law Practice Used the software for: 1-2 years ### "Reliable but a bit outdated " August 4, 2021 4.0 Pros I’ve never had an issue with this software. I can honestly say it’s very reliable and gets the job done. It is also very easy to use and users need minimal to no training/guidance. Cons My only complaint is that it looks quite outdated. If that doesn’t matter to you, then this is the software for you. But I personally am not a fan of working with a software that looks like it’s from a different decade. Review Source VB Vicki B. Firm Administrator Law Practice Used the software for: 1-2 years ### "We have both the case management and accounting software, and use the Balance services. " July 31, 2018 5.0 The dashboard is a great feature to get a snapshot of your business. It's also great having the case management and accounting package together in one solution. Pros Regarding the Balance services: CSR was the amazing asset to the Balance Program and to Abacus. She' is professional and exceptionally knowledgeable. She takes the time to educate and suggest better practices, and her customer service skills are excellent. She is wonderful to work with, and manages to take the stress out of bookkeeping. Cons Some screen layouts are counter-intuitive, and some reports that would be considered basic reports are considered custom and are only available for a fee. Review Source RW Rosalind W. Owner Law Practice Used the software for: 2+ years ### "Abacus Law" December 10, 2020 5.0 I am able to keep clear financial accounts and also maintain accurate billing. I am also able to generate useful reports as well as maintain good file management. Pros The billing and accounting software is the most impactful for me as a solo practitioner with little experience in accounting software. The File creation process is also very helpful. Cons There are software glitches that have arisen occasionally, but I have been able to resolve them through interaction with the technical support services. Review Source RH RIta H. Attorney Law Practice Used the software for: 2+ years ### "Great customer service" September 19, 2018 5.0 AbacusLaw is very customer service oriented. If you call them, a tech actually answers who is capable of solving your problem and does solve it. Pros I recently needed to update some software from a third party vendor-TurboTax. The customer service reps at Abacus Private Cloud were able to get this updated quickly and painlessly. Anyone installing TT updates knows that just finding the update in your account is not easy. Cons I would have to say that the software is solid but a little old-fashioned on the customer facing side. It is not user friendly all the time and can be a challenge to learn. The good news is that if you call a rep for help, you get helped within a short wait. Review Source Similar Products Featured