# WEX Field Service Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WEX Field Service Management the right Payment Processing solution for you? Explore 63 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183763/Payzerware/reviews --- WEX Field Service Management 4.6 (63) [View alternatives](https://www.capterra.com/p/183763/Payzerware/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 14th, 2026 # Reviews of WEX Field Service Management Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews Marcus S OwnerAccounting, 11 - 50 employeesUsed the software for: 1-2 years. “The payments side, including swift transaction processing, reliable posting of money transfers, clear status updates, and built-in security all help with the cash flow and reduces errors.“ December 18, 2025 SM Steven M OwnerBusiness Supplies and Equipment, 2 - 10 employeesUsed the software for: 6-12 months. “This company has effectively created a situation where customers are trapped in contracts, subjected to arbitrary price hikes, denied access to management, and mocked when seeking resolution.“ August 17, 2025 WH William H Mobile Marketing Account ExecutiveMarketing and Advertising, 51 - 200 employeesUsed the software for: More than 2 years. “It has simplified the process of demonstrating to the customers of the home-service that all their work, payments, and customer information can reside in a single place rather than in different tools.“ December 19, 2025 Suresh K Senior Business ExecutiveStaffing and Recruiting, 10,001+ employeesUsed the software for: 1-2 years. “Also, the initial learning curve for the QuickBooks integration was steeper than expected; it took a few calls with support to get the mapping exactly right“ December 21, 2025 Erick L CEOApparel & Fashion, Self-employedUsed the software for: Less than 6 months. “I like how Payzerware makes estimating, invoicing, and payment collection simple and efficient in one platform.“ December 20, 2025 SM Steven M OwnerBusiness Supplies and Equipment, 2 - 10 employeesUsed the software for: 6-12 months. “Equally troubling, my assigned CSR representative never contacted me regarding this major change. When questioned about this lack of basic communication, an employee laughed and stated: “we don’t have the manpower for that.”“ August 17, 2025 Suresh K Senior Business ExecutiveStaffing and Recruiting, 10,001+ employeesUsed the software for: 1-2 years. “It has been a very positive transition for our team. While no software is perfect, Payzerware has definitely streamlined our daily operations and improved our cash flow.“ December 21, 2025 Linwood L OwnerConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “A few minor bugs appear in reporting filters and mobile layouts.“ October 8, 2025 ## Showing most helpful reviews Showing 1-25 of 63 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Erick L. CEO Apparel & Fashion Used the software for: Less than 6 months ### "Amazing streamline payment and job management " December 20, 2025 5.0 Overall, Payzerware is a useful tool for managing field service and payment processes. It saves time and keeps projects and payments organized. Pros I like how Payzerware makes estimating, invoicing, and payment collection simple and efficient in one platform. It helps streamline workflows and improves communication with customers. Cons Occasional syncing or performance issues may occur but other than that, nothing else was a problem. I enjoy using Payzerware Review Source AZ Adriana Z. PATIENT SERVICES COORDINATOR Hospital & Health Care Used the software for: 1-2 years ### "I LOVE PAYZERWARE" March 17, 2025 5.0 10/10, would always recommend to other companies, friends etc Pros It has been very easy to set up, receipts are always accurate and payments are never a hassle! Cons No cons at all, this has been a seamless experience thus far! Review Source DC Deanna C. Leasing Agent Real Estate Used the software for: I used a free trial ### "Its okay could be better " March 21, 2025 2.0 Its okay , Only would use when needed not by choice Pros easy to use and very basic could be better Cons very old school , needs to be more modern Review Source AG Aurelia G. Owner Retail Used the software for: 6-12 months ### "Lets grow together " September 2, 2025 5.0 Well when its working it works well and we will continue to use it . We just hope that improvement is always in the working Pros EASY TO USE . VERY USER FRIENDLY AND HAS BEEN A GREAT HELP TO ME . THE COUSTMER SERVICES ARE VERY ATTENTIVE AND I ENJOYED IT Cons The virus issue must be addressed it does cause issue with cliental and does not exactly give the prompt image we demand . Review Source JM Julie M. Dispatch Manager Consumer Services Used the software for: 1-2 years ### "Great software for service companies!" February 7, 2025 5.0 This is a great overall system to organize our dispatch board, take payments in the field and gain more positive reviews from our customers. Pros We use it for our plumbing company. It has been very easy to use and to train new employees on. It helps us to be able to organize our dispatch board daily and maximize profits. Cons We have had a few glitches with payments processing but other than that it has been easy to use and helps us organize everything in our business. Review Source KB Khilah B. Owner Cosmetics Used the software for: 1-2 years ### "Room to Grow but Great App!" December 4, 2025 4.0 Pros The dashboard is clean, intuitive, and easy to navigate—even for new users. It’s extremely accessible. Cons The mobile app can run slow during peak hours or when switching between tabs. This is a simple fix though, so it doesn’t effect my willingness to use it. Review Source EL Ericka L. Ophthalmic Technician Medical Practice Used the software for: Less than 6 months ### "Did like service" May 23, 2025 5.0 We did like the product at first but it has seemed to not be easy for everyone to use. We may try it again in the future. Pros Generally positive for ease of use and customer service: we liked the software being easy to use and having helpful customer service. Cons occasional glitches: we have experienced issues with QuickBooks syncing, card reader malfunctions, and occasional system bugs. Review Source AO Angela O. Front office Accounting Used the software for: I used a free trial ### "Administrators " June 5, 2025 5.0 Pros Liked it well it was very and it was easy and fast to go through the site and web page very learning Cons Nothing it was to use and didn’t have as many defects to the website and very easy to use through web Review Source DM Desiree M. Tech Computer Networking Used the software for: I used a free trial ### "Payzerware" January 8, 2025 5.0 Great overall experience with Payzerware Pros I liked the setup and organization of Payzerware. Cons I liked Payzerware over all it was easy to use Review Source VR Verified Reviewer Ecommerce Support Agent Entertainment Used the software for: 6-12 months ### "Simple and effective way to make payments and keep track of invoices." August 1, 2018 5.0 Pros One of the easiest apps to use on any device. The steps are easy to follow and provide several copies of invoices so you can keep track of everything effectively. Cons No complaints, the only issue I had was swiftly taken care of by their exceptional customer service department. Review Source Response from Wex August 2, 2018 Mr. Anonymous, we appreciate the excellent review. We are pleased to hear you had a great experience with our Payzercare team. We take great pride in taking care of our customers. Best, Payzercare 1.866.488.6525 KS Kristna S. office manager Construction Used the software for: 6-12 months ### "Payzer has made collecting payment so much easier for our business. " July 5, 2017 5.0 The ability to email customers a bill and they can just pay it in the comfort of their home if we've already left for the day. Pros Customers can pay on our website just by entering the invoice details. We can take e-checks and credit cards. Customers can also apply for financing directly from the app. Cons Sometimes my guys have issues with the card readers. There is no way to swipe a card with the reader on the new iPhone it has to be input manually which costs a little more. Review Source Response from Wex July 12, 2017 Hi Kristina, Payzer is happy to hear things are going well. Just a quick FYI, the iPhone 7 and 7 Plus comes with an attachment that plugs in to the lightning port at the bottom of the iPhone. The attachment that Apple includes with all iPhone 7 models enables anyone to plug in an accessory that has a male AUX adapter which is what our card readers have. The adapter is located on the back of the headphone packaging within the iPhone box. If you have questions or concerns, please feel free to call and we'll be more than happy to assist. Best, PayzerCare 1.866.488.6525 CG Chris G. General Manager Used the software for: 2+ years ### "Payzer has been very helpful for my business." August 8, 2017 5.0 Pros It simplifies all my A/R processes to one central application and dashboard. The dashboard is super easy as well. Allows me to see all my A/R transactions in one place. Cons I'd like Payzer to incorporate more financing companies like Wells Fargo & Synchrony into their app. Review Source Response from Wex August 8, 2017 Hey Chris, We appreciate the review. Payzer is constantly looking to better our product. This includes bringing the best lenders to our platform. We have some awesome stuff in the works but that's all I can say for now :) Thanks, PayzerCare 1.866.488.6525 payzercare@payzer.com CB Christine B. Office Manager Construction Used the software for: 2+ years ### "Great option with Coolfront Integration" May 15, 2019 5.0 Make is seamless for our service techs to accept payment in the field. Pros This software integrates with our coolfront software and techs can take payments straight from Coolfront. Cons The card swipers are pricey at $125 each. Review Source EM Erin M. CSR Consumer Services Used the software for: 1-2 years ### "Payzer Review" February 4, 2020 3.0 It was a easy experience and not hard to use. I think any company can use it. Pros I think it was super easy to use and it wasn't hard to navigate to get what you needed done in a days work. Cons I don't think I have anything wrong to say because as a CSR we only used it for payments but billing side was a different department. Review Source KG Kaci G. CSR Consumer Services Used the software for: 1-2 years ### "Easy recurring payment setup." July 5, 2017 5.0 Pros Easy recurring payment setup. Several in-app financing options. Easy account setup for all field and office users. Very little issues in several years of using Payzer. Review Source Response from Wex July 11, 2017 Kaci, Payzer would like to thank you for leaving this excellent review. More importantly, we would like to thank you for being a valued Payzer customer. If you need any assistance in the future, feel free to give us a call and we'll be delighted to assist. Sincerely, PayzerCare 1.866.488.6525 AF April F. Office Manager Used the software for: 1-2 years ### "Excellent program!" July 11, 2017 5.0 Pros User friendly for the contractor & the customer. Customer service over the phone is great & in person is even better! We LOVE our rep Walter! Review Source Response from Wex July 27, 2017 Hi April, Thank you for the awesome kudos and we just so happen to love Walter too. We appreciate the review and hope things continue to go well with your business. Regards, PayzerCare 1.866.488.6525 payzercare@payzer.com CS Chad S. Owner Construction Used the software for: Less than 6 months ### "Crooks " August 9, 2022 5.0 The customer service sucks we cancelled our service June 13 th didn’t get the exit survey til a month later then billed us for the month of July after we had stated we wanted it cancelled and will not help us or refund us awful customer service. Pros The actual program was great customer service was rude and disrespectful. Cons Pricing, free month trial lie, customer service Review Source AJ Andrea J. President Construction Used the software for: Less than 6 months ### "Been looking for a provider like this for awhile!" July 11, 2017 5.0 ease of use for the entire company, better payment options for our customers and better pricing on processing fees. Pros It's super easy to use, and the recurring payments option is set and automatic so I don't have to think about anything each month. Love the instant emailed receipts and really love the built in payment options for large repairs or replacements. Also love the online payment option for my customers - they can make a payment anytime, day or night. Review Source Response from Wex July 27, 2017 Andrea, We are glad to hear you're using our website button. This is one of the smallest but most rewarding features Payzer has to offer. If you ever need anything at all, give us a call or shoot an email to payzercare@payzer.com. Thanks, PayzerCare 1.866.488.6525 AC Adrian C. Manager Consumer Goods Used the software for: 6-12 months ### "Great app" December 21, 2019 4.0 My overall experience with this software was great because it made getting work done! Pros What I liked most about this software is how easy it was to get a down payment from customers that wanted to get started right away Cons What I liked least about this software was how long it took for the payment to go through sometimes when I needed it to Review Source BV Brendan V. Consultant Construction Used the software for: Less than 6 months ### "My experience was exceptional Matt Ciotti was my Rep he kept everything moving for us" July 31, 2017 5.0 Pros I like how efficient the software is and the easy access and the customer service with quick responses. We had a good experience all around the financing has taken our company to the next level Review Source Response from Wex August 3, 2017 Brendan, Payzer would like to thank you and your company for coming aboard. We hope your business continues to enjoy the services we provide. If anyone within your company has questions or concerns about payzer, call us and we can help. Regards, PayzerCare 1.866.488.6525 PayzerCare@payzer.com DJ Deborah J. Sole Member Used the software for: Less than 6 months ### "The total process from the Application to Business Development to Technical Support was positive " July 25, 2017 5.0 As companies we deal with become more mobil, it has become important to be able to take payment from these Customers in real time. Pros User-friendly and the technical support was spot on when there was a problem setting up the programs and afterward with using the product. Review Source Response from Wex July 27, 2017 Hey Deborah. Thanks for the review. We're very pleased you're happy with the software and we hope you continue to enjoy it. If you ever have questions or concerns, feel free to call us or send us an email to payzercare@payzer.com and we'll be more than happy to help. Best, PayzerCare 1.866.488.6525 SM Steven M. Owner Business Supplies and Equipment Used the software for: 6-12 months ### "Good Software, But Unfair Contract Practices" August 17, 2025 1.0 Despite having five months remaining on my contract, the company arbitrarily raised my monthly fee by 62%. This is a clear breach of good faith in contract performance. When I called to dispute this, two separate employees admitted that numerous customers are upset about these increases and further stated that supervisors refuse to speak to anyone. On two separate occasions, I formally requested to escalate this issue to upper management. No calls were ever returned. Instead, I was told dismissively that “it’s in the fine print that they can raise prices anytime they want within a contract.” This statement not only highlights the company’s exploitative contract language but also its willingness to use it against customers mid-term without accountability. Equally troubling, my assigned CSR representative never contacted me regarding this major change. When questioned about this lack of basic communication, an employee laughed and stated: “we don’t have the manpower for that.” Such conduct is not only unprofessional but disrespectful. This company has effectively created a situation where customers are trapped in contracts, subjected to arbitrary price hikes, denied access to management, and mocked when seeking resolution. This behavior is not consistent with fair business practices and warrants BBB review. Pros Payzerware combines scheduling, dispatch, CRM, invoicing, payment processing, and QuickBooks integration—all in a unified platform. It handles everything from appointment management to job dispatch and payments. Cons A common frustration among users is that Payzerware has raised subscription fees during the middle of an active contract. This unexpected cost increase can put businesses in a difficult financial position, especially when budgeting based on an agreed contract price. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Because they offered more and were priced fair to get you in. Review Source Suresh K. Senior Business Executive Staffing and Recruiting Used the software for: 1-2 years ### "All-in-one business management software- "Payzerware"" December 21, 2025 5.0 It has been a very positive transition for our team. While no software is perfect, Payzerware has definitely streamlined our daily operations and improved our cash flow. It’s a reliable tool that keeps the office and the field technicians on the same page. Pros All-in-one business management software Payzerware is a very famous software among the industry. It's feature like dispatching, invoicing, and payment processing in one place has significantly cut down the administrative "double-entry." It has an ability to offer instant financing to customers . Cons The mobile app can feel a bit clunky and slow when syncing in areas with poor cellular service, which can be frustrating for technicians in the field. Also, the initial learning curve for the QuickBooks integration was steeper than expected; it took a few calls with support to get the mapping exactly right so our accounting didn't get messy. Review Source Marcus S. Owner Accounting Used the software for: 1-2 years ### "Payzerware Platform" December 18, 2025 5.0 Overall, business workflows benefit from cloud and mobile access. It is a great value for the price. It's an all in one platform handling handle payments, dispatch, scheduling, and CRM. Pros The payments side, including swift transaction processing, reliable posting of money transfers, clear status updates, and built-in security all help with the cash flow and reduces errors. Cons Sometimes we had trouble with QuickBooks syncing — especially with multiple company files — and occasional system bugs or connectivity issues arose. Review Source WH William H. Mobile Marketing Account Executive Marketing and Advertising Used the software for: 2+ years ### "Managing my service contractor clients in a better way." December 19, 2025 5.0 It has simplified the process of demonstrating to the customers of the home-service that all their work, payments, and customer information can reside in a single place rather than in different tools. Pros I prefer to take contractors through live job boards and immediate payment options; it is easy to understand why their existing combination of apps is slowing them down. Cons I do not like how heavy it can be to explain each and every module during one particular demo, and that some smaller shops feel overwhelmed with all the possibilities initially. 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