# WEX Field Service Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WEX Field Service Management the right Payment Processing solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183763/Payzerware/reviews --- WEX Field Service Management 4.6 (64) [View alternatives](https://www.capterra.com/p/183763/Payzerware/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 13th, 2026 # Reviews of WEX Field Service Management Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews Marcus S OwnerAccounting, 11 - 50 employeesUsed the software for: 1-2 years. “The payments side, including swift transaction processing, reliable posting of money transfers, clear status updates, and built-in security all help with the cash flow and reduces errors.“ December 18, 2025 SM Steven M OwnerBusiness Supplies and Equipment, 2 - 10 employeesUsed the software for: 6-12 months. “This company has effectively created a situation where customers are trapped in contracts, subjected to arbitrary price hikes, denied access to management, and mocked when seeking resolution.“ August 17, 2025 WH William H Mobile Marketing Account ExecutiveMarketing and Advertising, 51 - 200 employeesUsed the software for: More than 2 years. “It has simplified the process of demonstrating to the customers of the home-service that all their work, payments, and customer information can reside in a single place rather than in different tools.“ December 19, 2025 Suresh K Senior Business ExecutiveStaffing and Recruiting, 10,001+ employeesUsed the software for: 1-2 years. “Also, the initial learning curve for the QuickBooks integration was steeper than expected; it took a few calls with support to get the mapping exactly right“ December 21, 2025 Erick L CEOApparel & Fashion, Self-employedUsed the software for: Less than 6 months. “I like how Payzerware makes estimating, invoicing, and payment collection simple and efficient in one platform.“ December 20, 2025 SM Steven M OwnerBusiness Supplies and Equipment, 2 - 10 employeesUsed the software for: 6-12 months. “Equally troubling, my assigned CSR representative never contacted me regarding this major change. When questioned about this lack of basic communication, an employee laughed and stated: “we don’t have the manpower for that.”“ August 17, 2025 Suresh K Senior Business ExecutiveStaffing and Recruiting, 10,001+ employeesUsed the software for: 1-2 years. “It has been a very positive transition for our team. While no software is perfect, Payzerware has definitely streamlined our daily operations and improved our cash flow.“ December 21, 2025 Linwood L OwnerConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “A few minor bugs appear in reporting filters and mobile layouts.“ October 8, 2025 ## Showing most helpful reviews Showing 1-25 of 64 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Erick L. CEO Apparel & Fashion Used the software for: Less than 6 months ### "Amazing streamline payment and job management " December 20, 2025 5.0 Overall, Payzerware is a useful tool for managing field service and payment processes. It saves time and keeps projects and payments organized. Pros I like how Payzerware makes estimating, invoicing, and payment collection simple and efficient in one platform. It helps streamline workflows and improves communication with customers. Cons Occasional syncing or performance issues may occur but other than that, nothing else was a problem. I enjoy using Payzerware Review Source SS Scott S. Owner Construction Used the software for: Less than 6 months ### "Perfect migration from wintac to payzerware " January 19, 2021 5.0 The on boarding experience has been great. Very friendly knowledgeable people always willing to help with anything Pros The product is very easy to learn. It had everything we needed and than some. The data migration went perfect. The entire payzerware team has been there every step of the way and very helpful. The online quick books syncs perfectly. Cons The Profit Rino flat rate add on package is not near as robust as the program offered from Profit Rhino itself. Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing WEX Field Service Management The payzerware program was a better price point. They were able to meet all of our needs. The staff is very friendly. Review Source DC Deanna C. Leasing Agent Real Estate Used the software for: I used a free trial ### "Its okay could be better " March 21, 2025 2.0 Its okay , Only would use when needed not by choice Pros easy to use and very basic could be better Cons very old school , needs to be more modern Review Source AG Aurelia G. Owner Retail Used the software for: 6-12 months ### "Lets grow together " September 2, 2025 5.0 Well when its working it works well and we will continue to use it . We just hope that improvement is always in the working Pros EASY TO USE . VERY USER FRIENDLY AND HAS BEEN A GREAT HELP TO ME . THE COUSTMER SERVICES ARE VERY ATTENTIVE AND I ENJOYED IT Cons The virus issue must be addressed it does cause issue with cliental and does not exactly give the prompt image we demand . Review Source AZ Adriana Z. PATIENT SERVICES COORDINATOR Hospital & Health Care Used the software for: 1-2 years ### "I LOVE PAYZERWARE" March 17, 2025 5.0 10/10, would always recommend to other companies, friends etc Pros It has been very easy to set up, receipts are always accurate and payments are never a hassle! Cons No cons at all, this has been a seamless experience thus far! Review Source KB Khilah B. Owner Cosmetics Used the software for: 1-2 years ### "Room to Grow but Great App!" December 4, 2025 4.0 Pros The dashboard is clean, intuitive, and easy to navigate—even for new users. It’s extremely accessible. Cons The mobile app can run slow during peak hours or when switching between tabs. This is a simple fix though, so it doesn’t effect my willingness to use it. Review Source JM Julie M. Dispatch Manager Consumer Services Used the software for: 1-2 years ### "Great software for service companies!" February 7, 2025 5.0 This is a great overall system to organize our dispatch board, take payments in the field and gain more positive reviews from our customers. Pros We use it for our plumbing company. It has been very easy to use and to train new employees on. It helps us to be able to organize our dispatch board daily and maximize profits. Cons We have had a few glitches with payments processing but other than that it has been easy to use and helps us organize everything in our business. Review Source EL Ericka L. Ophthalmic Technician Medical Practice Used the software for: Less than 6 months ### "Did like service" May 23, 2025 5.0 We did like the product at first but it has seemed to not be easy for everyone to use. We may try it again in the future. Pros Generally positive for ease of use and customer service: we liked the software being easy to use and having helpful customer service. Cons occasional glitches: we have experienced issues with QuickBooks syncing, card reader malfunctions, and occasional system bugs. Review Source AO Angela O. Front office Accounting Used the software for: I used a free trial ### "Administrators " June 5, 2025 5.0 Pros Liked it well it was very and it was easy and fast to go through the site and web page very learning Cons Nothing it was to use and didn’t have as many defects to the website and very easy to use through web Review Source VR Verified Reviewer Ecommerce Support Agent Entertainment Used the software for: 6-12 months ### "Simple and effective way to make payments and keep track of invoices." August 1, 2018 5.0 Pros One of the easiest apps to use on any device. The steps are easy to follow and provide several copies of invoices so you can keep track of everything effectively. Cons No complaints, the only issue I had was swiftly taken care of by their exceptional customer service department. Review Source Response from Wex August 2, 2018 Mr. Anonymous, we appreciate the excellent review. We are pleased to hear you had a great experience with our Payzercare team. We take great pride in taking care of our customers. Best, Payzercare 1.866.488.6525 CU Christine U. Office Manager Consumer Services Used the software for: 1-2 years ### "Great tool for our guys in the field! Customer service is top notch!" July 11, 2017 5.0 Pros We really like the ease and speed of processing the payments in the field. It save the office staff a lot of time. Cons The issues we have are not necessarily payzer issues...glitchy sync issues, internet service in the field hinders use, etc. Review Source Response from Wex July 24, 2017 Thanks for the review, Christine. Payzer always likes to hear positive feedback about our customer service. It's something we pride ourselves on. One thing we noticed about your account. It looks as though you're using Greensky but the company isn't taking advantage Greensky's cheapest plan, plan 1969. This plan has a 0% contractor fee. Please give us a call or send an email to customercare@payzer.com and we can guide you through activating the loan. Regards, PayzerCare 1.866.488.6525 KG Katey G. Owner/GM Used the software for: 1-2 years ### "Great" July 7, 2017 4.0 Pros Easy to use for our field technicians and customers. We use it daily with thirteen field technicians Cons Great, but REALLY need better reporting on transactions, there's no way to tell the finance charge on an individual transaction. Review Source Response from Wex July 27, 2017 Hello, Payzer appreciates the feedback and we always strive for customer satisfaction. We tried to call you twice but you've been busy both times. I wanted to touch base on the financing charges for individual transactions that you talked about in the review. Payzer also performed a brief analysis on your account and we see you're signed up for second look financing but the company isn't using it that much. Please give us a call or email us at your earliest convenience so we can talk about the above topics. Kind Regards, PayzerCare 1.866.488.6525 payzercare@payzer.com NH Nikki H. Office Manager Construction Used the software for: 1-2 years ### "Quality and Support" January 17, 2019 5.0 Pros Payzer provides everything you need to get paid at affordable rates. Cons We're still waiting to see some features added in. Review Source Response from Wex January 18, 2019 Hi Nikki, Thanks for the review! We are glad to hear Payzer is meeting your expectations. I'm not sure if you've heard, but we now have the All-In-One management tool called Payzerware. If Payzer doesn't have everything you're looking for, Payzerware will. Check it out at Payzerware.com. We will be more than happy to demo it to see if it's a good fit for your business. Regards. PayzerCare 866.488.6525 FV Fred V. Sales Manager Construction Used the software for: 6-12 months ### "always works just like they said it would!!" July 11, 2017 5.0 Pros When it comes to software there is usually a big letdown period when how the software actually works in the office environment. With Payzer this was not an issue... it works exactly the way they explained. and as for support - there is no one better - any time i have a question i reach out to the support staff and he answers, or finds the answer, to whatever it may be . couldnt be happier. Review Source Response from Wex July 27, 2017 Hi there Fred, Thanks for the awesome review! We also appreciate the thoughtful words for our PayzerCare team. Our primary goal is to provide the best possible support to our customers each and every day. Let us know if there is anything we can do to help assist. Have a great day and we hope to talk soon. Regards, PayzerCare 1.866.488.6525 payzercare@payzer.com SB Sarah B. Accountant Used the software for: 2+ years ### "Customer service is excellent. Easy application. Overall experience has been excellent." July 5, 2017 5.0 Pros It's easy to use. Customer service is excellent. I've used Square, PNC Merchant, Cayan (Merchant Warehouse) and had terrible experiences. Billing is easy and simple. Review Source Response from Wex July 11, 2017 Hi Sarah, Thank you for the excellent review. Payzer is super happy to see things are going well and we are always here if you need anything at all. Thanks, PayzerCare 1.866.488.6525 SH Scott H. Tech Consumer Services Used the software for: 1-2 years ### "Mobile swipe " November 20, 2018 5.0 Good quick app to accept payment. I don’t really like how the check reader has to have the perfect background to process a check. Other than that it is good. Pros The ease of app when in it seems to be ok. Cons The check reader does not seem to work that freat Review Source Response from Wex November 27, 2018 Hey Scott! Thanks for the excellent review. We appreciate the feedback and we are always looking to improve our product. Regards, PayzerCare 866.488.6525 MS Mary S. Accountant Construction Used the software for: 6-12 months ### "I LOVE IT. " July 10, 2017 5.0 Very easy to use. It uploads into Quickbooks so it saves time when processing checks or credits for payment. Pros The software is very Easy to used. I added a new user this morning & it took a total of 5 min. for him to download the software, log & be show how to use. Review Source Response from Wex July 11, 2017 Hello Mary, I wanted to let you know that we received your review and Payzer really appreciates the kind words. We value your relationship and we hope to see your business continue to flourish. Thanks, PayzerCare 1.866.488.6525 BG Barb G. Office Manager Used the software for: 6-12 months ### "Very easy to use and process payments. " July 11, 2017 5.0 Pros The Payzer software is very user friendly. We have technicians using in the field daily, so it needs to be quick and easy to use. Review Source Response from Wex July 27, 2017 Hey Barb, Thanks for the review. We are happy to hear our software is user friendly and easy to use. If that's ever not the case, we would like to be the first to know about it. Regards, PayzerCare 1.866.488.6525 payzercare@payzer.com TJ Twyla J. General Manager Used the software for: Less than 6 months ### "Payzer Payment Processing has helped to streamline my business payment timeline." July 6, 2017 5.0 Pros The E-Check feature is very beneficial to my business. I no longer have to wait for technicians to physically give me checks to deposit for payment. Cons The card readers do not have chip capability. Some of my techs have had challenges with swiping cards and causes us to have to manually input some credit card payments. Review Source Response from Wex July 14, 2017 Hey Twyla, Thank you for providing a great review for us. We are glad to hear E-Check is going so well. In regards to the card readers, if your techs are having issues, have them call us at 1.866.488.6525 and we can troubleshoot until we resolve the issue. Regards, PayzerCare 1.866.488.6525 TH Tiffani H. Customer Relations Manager Used the software for: Less than 6 months ### "Quick & Easy" July 6, 2017 5.0 Onsite payment that is easy to use for our techs. Pros Its user friendly, very straight forward. The devices are very tough without being to big. The immediate email notification when a card is processed helps cut out the missing payment information. Review Source Response from Wex July 27, 2017 Hi Tiffani, Payzer would like to thank you for the excellent review. I hope things continue to go well. If you have any questions at all, give us a call or shoot us an email to payzercare@payzer.com and we'll be more than happy to assist. Best, PayzerCare 1.866.488.6525 TB TINA B. CEO/Office Manager Construction Used the software for: Less than 6 months ### "LOVE IT" July 11, 2017 5.0 Pros EASY TO USE. STORES INFORMATION FOR YOU. DIRECTLY EMAILS CUSTOMERS FOR YOU. EVERYTHIG IN ONE PLACE. Review Source Response from Wex July 24, 2017 Tina, Thanks for the great review! We see your just getting started with Payzer. If you have any questions about the software, please don't hesitate to give our PayzerCare team a call. Thanks again, PayzerCare 1.866.488.6525 customercare@payzer.com Kelly R. Operations Coordinator Management Consulting Used the software for: 6-12 months ### "The ease of using WEX Field Service Management" May 18, 2026 4.0 My overall experience is that of ease. It quite easy to set up a new driver, request new cards for new vehicles or even lost card replacement. It's nice to have the option to overnight replacement cards when needed. Pros The ease of driver's ability to fuel up anywhere without the worry of how to pay for it. We've not found a location that does not accept WEX. Cons What I like least about WEX Field Service Management is the ambiguity in mileage collection in how there are stricken mileages from our statement. Review Source Suresh K. Senior Business Executive Staffing and Recruiting Used the software for: 1-2 years ### "All-in-one business management software- "Payzerware"" December 21, 2025 5.0 It has been a very positive transition for our team. While no software is perfect, Payzerware has definitely streamlined our daily operations and improved our cash flow. It’s a reliable tool that keeps the office and the field technicians on the same page. Pros All-in-one business management software Payzerware is a very famous software among the industry. It's feature like dispatching, invoicing, and payment processing in one place has significantly cut down the administrative "double-entry." It has an ability to offer instant financing to customers . Cons The mobile app can feel a bit clunky and slow when syncing in areas with poor cellular service, which can be frustrating for technicians in the field. Also, the initial learning curve for the QuickBooks integration was steeper than expected; it took a few calls with support to get the mapping exactly right so our accounting didn't get messy. Review Source SM Steven M. Owner Business Supplies and Equipment Used the software for: 6-12 months ### "Good Software, But Unfair Contract Practices" August 17, 2025 1.0 Despite having five months remaining on my contract, the company arbitrarily raised my monthly fee by 62%. This is a clear breach of good faith in contract performance. When I called to dispute this, two separate employees admitted that numerous customers are upset about these increases and further stated that supervisors refuse to speak to anyone. On two separate occasions, I formally requested to escalate this issue to upper management. No calls were ever returned. Instead, I was told dismissively that “it’s in the fine print that they can raise prices anytime they want within a contract.” This statement not only highlights the company’s exploitative contract language but also its willingness to use it against customers mid-term without accountability. Equally troubling, my assigned CSR representative never contacted me regarding this major change. When questioned about this lack of basic communication, an employee laughed and stated: “we don’t have the manpower for that.” Such conduct is not only unprofessional but disrespectful. This company has effectively created a situation where customers are trapped in contracts, subjected to arbitrary price hikes, denied access to management, and mocked when seeking resolution. This behavior is not consistent with fair business practices and warrants BBB review. Pros Payzerware combines scheduling, dispatch, CRM, invoicing, payment processing, and QuickBooks integration—all in a unified platform. It handles everything from appointment management to job dispatch and payments. Cons A common frustration among users is that Payzerware has raised subscription fees during the middle of an active contract. This unexpected cost increase can put businesses in a difficult financial position, especially when budgeting based on an agreed contract price. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Because they offered more and were priced fair to get you in. Review Source Marcus S. Owner Accounting Used the software for: 1-2 years ### "Payzerware Platform" December 18, 2025 5.0 Overall, business workflows benefit from cloud and mobile access. It is a great value for the price. It's an all in one platform handling handle payments, dispatch, scheduling, and CRM. Pros The payments side, including swift transaction processing, reliable posting of money transfers, clear status updates, and built-in security all help with the cash flow and reduces errors. Cons Sometimes we had trouble with QuickBooks syncing — especially with multiple company files — and occasional system bugs or connectivity issues arose. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.