# Page 2 | WEX Field Service Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is WEX Field Service Management the right Payment Processing solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183763/Payzerware/reviews --- WEX Field Service Management 4.6 (64) [View alternatives](https://www.capterra.com/p/183763/Payzerware/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 13th, 2026 # Page 2 - Reviews of WEX Field Service Management ## Showing most helpful reviews Showing 26-50 of 64 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use WH William H. Mobile Marketing Account Executive Marketing and Advertising Used the software for: 2+ years ### "Managing my service contractor clients in a better way." December 19, 2025 5.0 It has simplified the process of demonstrating to the customers of the home-service that all their work, payments, and customer information can reside in a single place rather than in different tools. Pros I prefer to take contractors through live job boards and immediate payment options; it is easy to understand why their existing combination of apps is slowing them down. Cons I do not like how heavy it can be to explain each and every module during one particular demo, and that some smaller shops feel overwhelmed with all the possibilities initially. Review Source RT Ryan T. Senior Technician Banking Used the software for: 6-12 months ### "A Strong All-in-One Platform for Managing Field Service Operations" December 18, 2025 5.0 Overall, my experience with Payzerware has been positive. It significantly reduces administrative work and helps keep jobs, payments, and customer communication organized in one place. Once implemented and properly adopted by the team, it becomes a valuable tool that supports growth, improves customer experience, and simplifies financial management for service businesses. Pros Payzerware offers a comprehensive set of tools that streamline day-to-day operations for service-based businesses. Features like digital proposals, invoicing, financing options, and payment processing are well integrated and easy to use. The platform helps improve cash flow and professionalism by making it simple to present options to customers and collect payments quickly, whether in the office or the field. Cons Some users may find the system has a learning curve at first, particularly when setting up workflows and training staff. Customization options for certain features could be more flexible, and occasional performance slowdowns or minor bugs can impact efficiency during peak usage times. Review Source VR Verified Reviewer Owner Construction Used the software for: 6-12 months ### "Payzer Review " October 8, 2025 5.0 Amazing experience overall. Setup was smoother than anticipated, payment processing was consistently fast, and money transfers posted reliably. Security features and permissions gave us peace of mind, and support was responsive when small issues surfaced. With a bit more refinement in refunds, documentation, and UI navigation, it would be near perfect for our use case. Pros Payment Processing was swift and efficient. The entire experience was very good. I especially appreciated how quickly transactions settled, the clear status updates, and the way deposits matched our reconciliation schedule. The interface for invoicing and collecting payments is intuitive, and built-in security measures inspired confidence. Overall, it saved our team time and reduced errors compared to our previous system. Cons While overall solid, there are areas that need polish. The learning curve for advanced configuration is steeper than expected, and documentation can be scattered. A few minor bugs appear in reporting filters and mobile layouts. Refund processing works but feels slower for partial returns, and the navigation could be more streamlined—too many clicks to reach certain payout and transfer details. Review Source CA Claidson A. CEO Marketing and Advertising Used the software for: 1-2 years ### "Payzerware: A Highly Reliable Cloud-based Field Service Management Tool" November 19, 2025 5.0 Pros Payzerware is a friendly and accurate cloud-based field service management platform that suits our needs. It is easy to implement Payzerware. Payzerware's customer support team is amazing. Cons This cloud-based field service management platform has flawless features. Therefore, I have zero complaints. Review Source MC Monica C. Office Manager Construction Used the software for: 1-2 years ### "Payzerware a great app for the price" December 22, 2025 5.0 Overall it is a great source for our needs. Office likes the reports and financing and scheduling. The tech's like the app in the field as well. Pros Very easy to use and far more affordable than comparable alternatives. Customer service is always available to help with any questions. Cons While functional, the mobile experience can be slower or less smooth than the desktop version, particularly in the field. Review Source DM Denise M. Accounting Manager Construction Used the software for: Less than 6 months ### "Payzer is the WORST." February 25, 2025 1.0 We are new to Payzer (12/2024). We have multiple companies and multiple QB files. Payzer is only associated with one company. If anyone is logged in to any of the companies, Payzer will not sync. That is, if the QB Sync Tool even opens. I have kicked everyone out and 90% of the time it doesn't even open. We use many different services for our many companies and Payzer is bar none the worst so far. Why? Because it takes the csr's 2-3 hours to respond to a chat....if they respond (98% of the time they do not). If you call, you go through all the cues and then they disconnect you. We tried going through sales (because we are sure that matters to them) and we got through, but the rep disconnected us instead of getting us to a tech person. I say STAY AWAY. Manual on a pad and paper would be better. Pros Site is visually okay and that is about the most positive thing I can share. Cons Lack of customer service & continual connectivity. Not compatible with multiple QB files (companies). Review Source DM Desiree M. Tech Computer Networking Used the software for: I used a free trial ### "Payzerware" January 8, 2025 5.0 Great overall experience with Payzerware Pros I liked the setup and organization of Payzerware. Cons I liked Payzerware over all it was easy to use Review Source SF Steven F. Managing Member Consumer Services Used the software for: 1-2 years ### "Meh....not impressed " March 15, 2024 4.0 Frankly, we're considering service titan. We'd prefer to stay with Pazer, but they need to provide better support and have employees maintain a better working knowledge base Pros Easy-ish to use. Friendly staff. Able to call in directly. Cons Inability to correct issues in a timely manor. Cost us time, money and customer dissatisfaction. Reason for choosing WEX Field Service Management Cost goes a long way. Maybe, we chose wrong. Review Source TH Taz H. Technical Administrator Construction Used the software for: 2+ years ### "Fantastic payment processor. Better technology and customer service than the big banks!" July 25, 2017 5.0 Pros 1) Great mobile app. All of our residential technicians (HVAC, plumbing, electrical, appliances) use this to collect credit card payments in the field. 2) Great customer support - always a quick reply and resolution to any issues (which there are few of). 3) Very easy for back office to use. Previously, we used the product that our bank (a large, well-known one) offered us. It was very difficult for the office to manage what the field was collecting and the technology was very poor. With Payzer it's been so much easier. 4) Customization. Payzer has been very open to customizing the program to fit our needs. Cons No complaints. Everything that we've had a problem with (which hasn't been much), we've taken to them and they've promptly handled. Review Source Response from Wex July 26, 2017 Hey Taz, Payzer would like to thank you for being such a great partner from the very beginning. Your company and employees have been so easy to work with. We appreciate the kind review and we hope your business continues to grow along side us. Seriously, you guys are the best. Thanks, PayzerCare 1.866.488.6525 AM Ann'g M. HR ,AR Consumer Services Used the software for: 1-2 years ### "Switching to Payzer was a piece of cake. We have had a very positive experience. " July 7, 2017 5.0 The ease of use makes our jobs easier. We are able to close out and apply invoices so much faster. We are able to balance knowing what has been paid everyday. I am glad to be able to turn other processors away. Very happy with Payzer! Pros The software is very user friendly making it easy to input cards, see payments, give credit etc. Our money is in the bank the next day . Our customers love being able to go on our site and make payments from home. Payzer has top notch customer service ! Cons Our techs seem to have issues swiping cards they mostly have to enter them manually. It would be nice if this worked better. Review Source Response from Wex July 17, 2017 Hi Ann'g, Thank you for the review. Payzer would also like to thank you for being a valued partner of ours. As far as your techs having to manually enter cards, I'm very sorry to hear this. Payzer is always trying to improve our product and service. That being said, we have a solution and it's the new G4 card reader that launched about a year ago. The new readers have a re-chargeable battery, which means the reader will recognize a swipe on a more consistent basis. If you would like to discuss the card readers over the phone or via email, feel free to reach out. Our PayzerCare email is customercare@payzer.com and our phone number is 1.866.488.6525. Hope to talk to you soon :) Regards, PayzerCare 1.866.488.6525 SK Scott K. Operations Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Current Payzer User / Admin" February 4, 2021 5.0 Overall, we have had an outstanding experience with the software and will continue to use it. Pros The software is very easy to use and navigate. It can be used on our desktops in the office or in a mobile way by our technicians. Cons There is nothing that I really can negative about it. There is no down time and very dependable. Thanks!! Reason for choosing WEX Field Service Management Great price point and easy to use for the technicians as well as the admin staff Review Source WT Wyatt T. Vice President Construction Used the software for: 2+ years ### "Payzer employees are awesome!" July 17, 2017 5.0 Pros Email alerts and the financing dashboard are really useful the reporting is awesome too! customer rep and his team work hard for us. Cons Doesn't work with Service Titan software. Card readers do not fit with an otterbox cover on the ipads. Review Source Response from Wex May 20, 2019 Hello Wyatt, Payzer would like to thank you for the GREAT review and even better feedback. In regards to the card readers, we recommend you turning the card reader clockwise or counter clockwise while it's plugged in until you're able to push the reader further in. If this doesn't work, you can find some AUX extenders on the web. I'll paste a link in here to an extender that we think is worthy of purchasing. If you have questions, give us a call. https://www.amazon.com/FosPower-Auxiliary-4-Conductor-Smartphones-Microphone/dp/B016E5PEXC/ref=sr\_1\_8?ie=UTF8&qid=1501016667&sr=8-8&keywords=aux+extender Thanks, PayzerCare 1.866.488.6525 payzercare@payzer.com AS Aaron S. President Construction Used the software for: 1-2 years ### "Fast and Flexible " July 6, 2017 5.0 My company is able to offer many more options for payment, which ultimately increases sales. Pros Payzer allows my sales team to close deals in the home, whether it be credit card processing or financing. Credit card processing and financing within the same dashboard lowers complexity and increases execution. I also like that Payzer retains all personal information so that I do not have the liability. Cons Not much, but I would like some additional financing options for clients with less than perfect credit. there are some at the moment, but a few more would not hurt. Review Source Response from Wex July 27, 2017 Hey Aaron, Thanks for your comment and kind review. If you're not already using Fortiva or Genesis, please let us know. They both do a great job of 2nd look lending and are helping our customers win more jobs today. We also have some new options planned for later in the year. Can we check back with you in Sept / Oct for an update? Feel free to call us or email us at payzercare@payzer.com if you have any questions or concerns. Regards, PayzerCare 1.866.488.6525 CR Chris R. office manager Construction Used the software for: 2+ years ### "Payzer Credit Card Processing" May 17, 2019 5.0 Very good experience, they are very friendly and offer a good product. The very few issues we have had over the years were resolved quickly. Pros easy to use. We have used it for probably 4-5 years and have never had an issue with the money being deposited on time. Cons Sometimes the communication from their office isn't the best. Review Source Response from Wex May 20, 2019 Hi Chris, Thank you for the review and thank you for being such a great partner of Payzer's! We've enjoyed working with the Arctic Heating & Cooling team over the past few years. Let us know if you need anything at customercare@payzer.com or our phone number is 1.866.488.6525. Regards, The Payzer Team JV Jeff V. Operations Manager Construction Used the software for: 2+ years ### "Hands down the easiest and most user friendly interface in credit card processing!" March 14, 2018 5.0 We now have the ability to do monthly service agreements for our customers. This allows our customers to pay monthly and not have to pay one lump sum for their agreement. We also, have the ability for our sales force to receive deposits in the field now even before a job has started. Pros The user interface is very easy to navigate and understand. The recurring payment options really allow us to charge monthly for our service agreements. This is somthing we have never been able to do until Payzer. Cons I Wished that the software integrated with Quick books online. It does integrate with the desktop version, but not the online version. Review Source Response from Wex March 20, 2018 Hi Jeff, Thank you for the great review. We are pleased to hear everything is going well and we are working on integrating with Quickbooks Online. Best, PayzerCare 1-866-488-6525 CS Court S. General Manager Construction Used the software for: 1-2 years ### "DO NOT USE THIS PROGRAM" June 25, 2021 1.0 Pros Nothing, this product is terrible and should have never been released to consumers. There are 100s of issues and their team cannot seem to resolve any of them. This system will change your financials without permission and cannot be trusted. Cons Their customer service is terrible. They do not resolve issues. We use their program to sync to Quickbooks and it's been an absolute nightmare. It changes our invoices behind the scenes the different amounts, doesn't sync properly, and to top it off, they haven't been able to resolve any of the issues over the past 12 months. They created a software that is full of bugs and should have never been released to consumers. Review Source KN Kate N. Director of Operations Construction Used the software for: 1-2 years ### "Good for payment processing" October 4, 2022 4.0 Pros Easy to use, able to restrict payments to credit card or ACH (or provide options for both) Cons Many customers do not receive the payment links, because the emails from Payzer are caught in spam filters. Switched from [Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/) Cost and ease of use Review Source KS Kristna S. office manager Construction Used the software for: 6-12 months ### "Payzer has made collecting payment so much easier for our business. " July 5, 2017 5.0 The ability to email customers a bill and they can just pay it in the comfort of their home if we've already left for the day. Pros Customers can pay on our website just by entering the invoice details. We can take e-checks and credit cards. Customers can also apply for financing directly from the app. Cons Sometimes my guys have issues with the card readers. There is no way to swipe a card with the reader on the new iPhone it has to be input manually which costs a little more. Review Source Response from Wex July 12, 2017 Hi Kristina, Payzer is happy to hear things are going well. Just a quick FYI, the iPhone 7 and 7 Plus comes with an attachment that plugs in to the lightning port at the bottom of the iPhone. The attachment that Apple includes with all iPhone 7 models enables anyone to plug in an accessory that has a male AUX adapter which is what our card readers have. The adapter is located on the back of the headphone packaging within the iPhone box. If you have questions or concerns, please feel free to call and we'll be more than happy to assist. Best, PayzerCare 1.866.488.6525 CM Christina M. Vice President Construction Used the software for: 6-12 months ### "Payzer Customer" July 10, 2017 5.0 Quick data entry, ease for field techs to accept payments, easy reconciliation, easy finance tool for my customers Pros This is so easy to use, payment is next day and finance approval or denials are almost immediate. Finance screen is easy to use and the whole process is effortless. Review Source Response from Wex July 24, 2017 Hi Christina, Payzer appreciates the generous review. We are thrilled to hear things are going so well and we hope things get even better as you continue to explorer more of what Payzer has to offer. We did a brief analysis on your account and we see your company isn't using Greensky plan # 1969. This plan has a 0% contractor fee and it's one of Greensky's most popular loans. We also noticed you haven't signed up for mobile check deposits. A lot of companies like this because it saves a trip to the bank and it can cut back on the cost of card processing if utilized correctly. Feel free to call us at your earliest convenience and we will be more than happy to assist with any of the topics listed above. Regards, PayzerCare 1.866.488.6525 customercare@payzer.com CG Chris G. General Manager Used the software for: 2+ years ### "Payzer has been very helpful for my business." August 8, 2017 5.0 Pros It simplifies all my A/R processes to one central application and dashboard. The dashboard is super easy as well. Allows me to see all my A/R transactions in one place. Cons I'd like Payzer to incorporate more financing companies like Wells Fargo & Synchrony into their app. Review Source Response from Wex August 8, 2017 Hey Chris, We appreciate the review. Payzer is constantly looking to better our product. This includes bringing the best lenders to our platform. We have some awesome stuff in the works but that's all I can say for now :) Thanks, PayzerCare 1.866.488.6525 payzercare@payzer.com TB Teresa B. AP/HR Construction Used the software for: 2+ years ### "Payzer" May 21, 2019 3.0 Payzer is a simple for credit card payment processing for Field Techs. Pros Field Techs are able to take customer payment onsite. Cons Too many random sync errors to QuickBooks, which requires manually changing up the payment memo in some form to in order for Payzer to make another sync attempt. Review Source Response from Wex May 23, 2019 Hi Teresa, Thank you for your review! We're happy to hear that your Field Techs have an easier time taking payments and offering financing. We're looking into your sync errors with QuickBooks, and a PayzerCare specialist will reach out to make sure everything is working correctly. If there's anything else we can help you with, please feel free to reach out at customercare@payzer.com or our phone number is 1.866.488.6525. Regards, The Payzer Team CB Christine B. Office Manager Construction Used the software for: 2+ years ### "Great option with Coolfront Integration" May 15, 2019 5.0 Make is seamless for our service techs to accept payment in the field. Pros This software integrates with our coolfront software and techs can take payments straight from Coolfront. Cons The card swipers are pricey at $125 each. Review Source MW Mike W. Owner Construction Used the software for: 2+ years ### "Super happy" October 26, 2018 5.0 Payzer has simplified our credt card processing and lowered our cost of doing so. Pros This software has made our credit card processing so much easier. Cons The software doesnt integrate well with our other software. Review Source Response from Wex October 31, 2018 Hey Mike, Payzer is excited to hear we are making a positive impact on your business. I noticed you are using our newest software, Payzerware. We would like to hear how that's going as well. Have an excellent day! :) PayzerCare 1.866.488.6525 EM Erin M. CSR Consumer Services Used the software for: 1-2 years ### "Payzer Review" February 4, 2020 3.0 It was a easy experience and not hard to use. I think any company can use it. Pros I think it was super easy to use and it wasn't hard to navigate to get what you needed done in a days work. Cons I don't think I have anything wrong to say because as a CSR we only used it for payments but billing side was a different department. Review Source KJ Kir J. Owner Construction Used the software for: 6-12 months ### "Payzer has proved to be convenient, efficient, and effective for our company and technicians. Thanks" July 27, 2017 5.0 Our technicians are able to accept payments, partial payments, and customers are able to adjust their balances as needed. Pros The detailed transaction lists are a great help, they also merge well with our existing accounting software. Cons As bookkeeping staff, we often export our monthly statements as PDF files. Monthly statements do not save in PDF format easily only Excel. Review Source Response from Wex July 27, 2017 Hey Kir, Thanks for the review! We also appreciate the feedback in regards to downloading the monthly statements in an Excel format. I just submitted a ticket to Engineering to see if it's possible to provide an Excel option. I see the benefit in having the option and we will followup when I hear if this is possible or not. Regards, PayzerCare 1.866.488.6525 Similar Products Featured ## Related categories [Field Service Management](https://www.capterra.com/field-service-management-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/)[Plumbing](https://www.capterra.com/plumbing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.