# Page 2 | WEX Field Service Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is WEX Field Service Management the right Payment Processing solution for you? Explore 63 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/183763/Payzerware/reviews

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WEX Field Service Management

4.6 (63)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 30th, 2026

# Page 2 - Reviews of WEX Field Service Management

## Showing most helpful reviews

Showing 26-50 of 63 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RT

Ryan T.  
Senior Technician  
Banking  
Used the software for: 6-12 months

### "A Strong All-in-One Platform for Managing Field Service Operations"

December 18, 2025

5.0

Overall, my experience with Payzerware has been positive. It significantly reduces administrative work and helps keep jobs, payments, and customer communication organized in one place. Once implemented and properly adopted by the team, it becomes a valuable tool that supports growth, improves customer experience, and simplifies financial management for service businesses.

Pros

Payzerware offers a comprehensive set of tools that streamline day-to-day operations for service-based businesses. Features like digital proposals, invoicing, financing options, and payment processing are well integrated and easy to use. The platform helps improve cash flow and professionalism by making it simple to present options to customers and collect payments quickly, whether in the office or the field.

Cons

Some users may find the system has a learning curve at first, particularly when setting up workflows and training staff. Customization options for certain features could be more flexible, and occasional performance slowdowns or minor bugs can impact efficiency during peak usage times.

Review Source

VR

Verified Reviewer  
Owner  
Construction  
Used the software for: 6-12 months

### "Payzer Review "

October 8, 2025

5.0

Amazing experience overall. Setup was smoother than anticipated, payment processing was consistently fast, and money transfers posted reliably. Security features and permissions gave us peace of mind, and support was responsive when small issues surfaced. With a bit more refinement in refunds, documentation, and UI navigation, it would be near perfect for our use case.

Pros

Payment Processing was swift and efficient. The entire experience was very good. I especially appreciated how quickly transactions settled, the clear status updates, and the way deposits matched our reconciliation schedule. The interface for invoicing and collecting payments is intuitive, and built-in security measures inspired confidence. Overall, it saved our team time and reduced errors compared to our previous system.

Cons

While overall solid, there are areas that need polish. The learning curve for advanced configuration is steeper than expected, and documentation can be scattered. A few minor bugs appear in reporting filters and mobile layouts. Refund processing works but feels slower for partial returns, and the navigation could be more streamlined—too many clicks to reach certain payout and transfer details.

Review Source

CA

Claidson A.  
CEO  
Marketing and Advertising  
Used the software for: 1-2 years

### "Payzerware: A Highly Reliable Cloud-based Field Service Management Tool"

November 19, 2025

5.0

Pros

Payzerware is a friendly and accurate cloud-based field service management platform that suits our needs. It is easy to implement Payzerware. Payzerware's customer support team is amazing.

Cons

This cloud-based field service management platform has flawless features. Therefore, I have zero complaints.

Review Source

MC

Monica C.  
Office Manager  
Construction  
Used the software for: 1-2 years

### "Payzerware a great app for the price"

December 22, 2025

5.0

Overall it is a great source for our needs. Office likes the reports and financing and scheduling. The tech's like the app in the field as well.

Pros

Very easy to use and far more affordable than comparable alternatives. Customer service is always available to help with any questions.

Cons

While functional, the mobile experience can be slower or less smooth than the desktop version, particularly in the field.

Review Source

DM

Denise M.  
Accounting Manager  
Construction  
Used the software for: Less than 6 months

### "Payzer is the WORST."

February 25, 2025

1.0

We are new to Payzer (12/2024). We have multiple companies and multiple QB files. Payzer is only associated with one company. If anyone is logged in to any of the companies, Payzer will not sync. That is, if the QB Sync Tool even opens. I have kicked everyone out and 90% of the time it doesn't even open. We use many different services for our many companies and Payzer is bar none the worst so far. Why? Because it takes the csr's 2-3 hours to respond to a chat....if they respond (98% of the time they do not). If you call, you go through all the cues and then they disconnect you. We tried going through sales (because we are sure that matters to them) and we got through, but the rep disconnected us instead of getting us to a tech person. I say STAY AWAY. Manual on a pad and paper would be better.

Pros

Site is visually okay and that is about the most positive thing I can share.

Cons

Lack of customer service & continual connectivity. Not compatible with multiple QB files (companies).

Review Source

SF

Steven F.  
Managing Member  
Consumer Services  
Used the software for: 1-2 years

### "Meh....not impressed "

March 15, 2024

4.0

Frankly, we're considering service titan. We'd prefer to stay with Pazer, but they need to provide better support and have employees maintain a better working knowledge base

Pros

Easy-ish to use. Friendly staff. Able to call in directly.

Cons

Inability to correct issues in a timely manor. Cost us time, money and customer dissatisfaction.

Reason for choosing WEX Field Service Management

Cost goes a long way. Maybe, we chose wrong.

Review Source

TH

Taz H.  
Technical Administrator  
Construction  
Used the software for: 2+ years

### "Fantastic payment processor. Better technology and customer service than the big banks!"

July 25, 2017

5.0

Pros

1) Great mobile app. All of our residential technicians (HVAC, plumbing, electrical, appliances) use this to collect credit card payments in the field. 2) Great customer support - always a quick reply and resolution to any issues (which there are few of). 3) Very easy for back office to use. Previously, we used the product that our bank (a large, well-known one) offered us. It was very difficult for the office to manage what the field was collecting and the technology was very poor. With Payzer it's been so much easier. 4) Customization. Payzer has been very open to customizing the program to fit our needs.

Cons

No complaints. Everything that we've had a problem with (which hasn't been much), we've taken to them and they've promptly handled.

Review Source

Response from Wex

July 26, 2017

Hey Taz, Payzer would like to thank you for being such a great partner from the very beginning. Your company and employees have been so easy to work with. We appreciate the kind review and we hope your business continues to grow along side us. Seriously, you guys are the best. Thanks, PayzerCare 1.866.488.6525

AM

Ann'g M.  
HR ,AR  
Consumer Services  
Used the software for: 1-2 years

### "Switching to Payzer was a piece of cake. We have had a very positive experience. "

July 7, 2017

5.0

The ease of use makes our jobs easier. We are able to close out and apply invoices so much faster. We are able to balance knowing what has been paid everyday. I am glad to be able to turn other processors away. Very happy with Payzer!

Pros

The software is very user friendly making it easy to input cards, see payments, give credit etc. Our money is in the bank the next day . Our customers love being able to go on our site and make payments from home. Payzer has top notch customer service !

Cons

Our techs seem to have issues swiping cards they mostly have to enter them manually. It would be nice if this worked better.

Review Source

Response from Wex

July 17, 2017

Hi Ann'g, Thank you for the review. Payzer would also like to thank you for being a valued partner of ours. As far as your techs having to manually enter cards, I'm very sorry to hear this. Payzer is always trying to improve our product and service. That being said, we have a solution and it's the new G4 card reader that launched about a year ago. The new readers have a re-chargeable battery, which means the reader will recognize a swipe on a more consistent basis. If you would like to discuss the card readers over the phone or via email, feel free to reach out. Our PayzerCare email is customercare@payzer.com and our phone number is 1.866.488.6525. Hope to talk to you soon :) Regards, PayzerCare 1.866.488.6525

SK

Scott K.  
Operations Manager  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Current Payzer User / Admin"

February 4, 2021

5.0

Overall, we have had an outstanding experience with the software and will continue to use it.

Pros

The software is very easy to use and navigate. It can be used on our desktops in the office or in a mobile way by our technicians.

Cons

There is nothing that I really can negative about it. There is no down time and very dependable. Thanks!!

Reason for choosing WEX Field Service Management

Great price point and easy to use for the technicians as well as the admin staff

Review Source

WT

Wyatt T.  
Vice President  
Construction  
Used the software for: 2+ years

### "Payzer employees are awesome!"

July 17, 2017

5.0

Pros

Email alerts and the financing dashboard are really useful the reporting is awesome too! customer rep and his team work hard for us.

Cons

Doesn't work with Service Titan software. Card readers do not fit with an otterbox cover on the ipads.

Review Source

Response from Wex

May 20, 2019

Hello Wyatt, Payzer would like to thank you for the GREAT review and even better feedback. In regards to the card readers, we recommend you turning the card reader clockwise or counter clockwise while it's plugged in until you're able to push the reader further in. If this doesn't work, you can find some AUX extenders on the web. I'll paste a link in here to an extender that we think is worthy of purchasing. If you have questions, give us a call. https://www.amazon.com/FosPower-Auxiliary-4-Conductor-Smartphones-Microphone/dp/B016E5PEXC/ref=sr\_1\_8?ie=UTF8&qid=1501016667&sr=8-8&keywords=aux+extender Thanks, PayzerCare 1.866.488.6525 payzercare@payzer.com

AS

Aaron S.  
President  
Construction  
Used the software for: 1-2 years

### "Fast and Flexible "

July 6, 2017

5.0

My company is able to offer many more options for payment, which ultimately increases sales.

Pros

Payzer allows my sales team to close deals in the home, whether it be credit card processing or financing. Credit card processing and financing within the same dashboard lowers complexity and increases execution. I also like that Payzer retains all personal information so that I do not have the liability.

Cons

Not much, but I would like some additional financing options for clients with less than perfect credit. there are some at the moment, but a few more would not hurt.

Review Source

Response from Wex

July 27, 2017

Hey Aaron, Thanks for your comment and kind review. If you're not already using Fortiva or Genesis, please let us know. They both do a great job of 2nd look lending and are helping our customers win more jobs today. We also have some new options planned for later in the year. Can we check back with you in Sept / Oct for an update? Feel free to call us or email us at payzercare@payzer.com if you have any questions or concerns. Regards, PayzerCare 1.866.488.6525

SS

Scott S.  
Owner  
Construction  
Used the software for: Less than 6 months

### "Perfect migration from wintac to payzerware "

January 19, 2021

5.0

The on boarding experience has been great. Very friendly knowledgeable people always willing to help with anything

Pros

The product is very easy to learn. It had everything we needed and than some. The data migration went perfect. The entire payzerware team has been there every step of the way and very helpful. The online quick books syncs perfectly.

Cons

The Profit Rino flat rate add on package is not near as robust as the program offered from Profit Rhino itself.

Alternatives considered

[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)

Reason for choosing WEX Field Service Management

The payzerware program was a better price point. They were able to meet all of our needs. The staff is very friendly.

Review Source

CR

Chris R.  
office manager  
Construction  
Used the software for: 2+ years

### "Payzer Credit Card Processing"

May 17, 2019

5.0

Very good experience, they are very friendly and offer a good product. The very few issues we have had over the years were resolved quickly.

Pros

easy to use. We have used it for probably 4-5 years and have never had an issue with the money being deposited on time.

Cons

Sometimes the communication from their office isn't the best.

Review Source

Response from Wex

May 20, 2019

Hi Chris, Thank you for the review and thank you for being such a great partner of Payzer's! We've enjoyed working with the Arctic Heating & Cooling team over the past few years. Let us know if you need anything at customercare@payzer.com or our phone number is 1.866.488.6525. Regards, The Payzer Team

JV

Jeff V.  
Operations Manager  
Construction  
Used the software for: 2+ years

### "Hands down the easiest and most user friendly interface in credit card processing!"

March 14, 2018

5.0

We now have the ability to do monthly service agreements for our customers. This allows our customers to pay monthly and not have to pay one lump sum for their agreement. We also, have the ability for our sales force to receive deposits in the field now even before a job has started.

Pros

The user interface is very easy to navigate and understand. The recurring payment options really allow us to charge monthly for our service agreements. This is somthing we have never been able to do until Payzer.

Cons

I Wished that the software integrated with Quick books online. It does integrate with the desktop version, but not the online version.

Review Source

Response from Wex

March 20, 2018

Hi Jeff, Thank you for the great review. We are pleased to hear everything is going well and we are working on integrating with Quickbooks Online. Best, PayzerCare 1-866-488-6525

CS

Court S.  
General Manager  
Construction  
Used the software for: 1-2 years

### "DO NOT USE THIS PROGRAM"

June 25, 2021

1.0

Pros

Nothing, this product is terrible and should have never been released to consumers. There are 100s of issues and their team cannot seem to resolve any of them. This system will change your financials without permission and cannot be trusted.

Cons

Their customer service is terrible. They do not resolve issues. We use their program to sync to Quickbooks and it's been an absolute nightmare. It changes our invoices behind the scenes the different amounts, doesn't sync properly, and to top it off, they haven't been able to resolve any of the issues over the past 12 months. They created a software that is full of bugs and should have never been released to consumers.

Review Source

KN

Kate N.  
Director of Operations  
Construction  
Used the software for: 1-2 years

### "Good for payment processing"

October 4, 2022

4.0

Pros

Easy to use, able to restrict payments to credit card or ACH (or provide options for both)

Cons

Many customers do not receive the payment links, because the emails from Payzer are caught in spam filters.

Switched from

[Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/)

Cost and ease of use

Review Source

CU

Christine U.  
Office Manager  
Consumer Services  
Used the software for: 1-2 years

### "Great tool for our guys in the field! Customer service is top notch!"

July 11, 2017

5.0

Pros

We really like the ease and speed of processing the payments in the field. It save the office staff a lot of time.

Cons

The issues we have are not necessarily payzer issues...glitchy sync issues, internet service in the field hinders use, etc.

Review Source

Response from Wex

July 24, 2017

Thanks for the review, Christine. Payzer always likes to hear positive feedback about our customer service. It's something we pride ourselves on. One thing we noticed about your account. It looks as though you're using Greensky but the company isn't taking advantage Greensky's cheapest plan, plan 1969. This plan has a 0% contractor fee. Please give us a call or send an email to customercare@payzer.com and we can guide you through activating the loan. Regards, PayzerCare 1.866.488.6525

CM

Christina M.  
Vice President  
Construction  
Used the software for: 6-12 months

### "Payzer Customer"

July 10, 2017

5.0

Quick data entry, ease for field techs to accept payments, easy reconciliation, easy finance tool for my customers

Pros

This is so easy to use, payment is next day and finance approval or denials are almost immediate. Finance screen is easy to use and the whole process is effortless.

Review Source

Response from Wex

July 24, 2017

Hi Christina, Payzer appreciates the generous review. We are thrilled to hear things are going so well and we hope things get even better as you continue to explorer more of what Payzer has to offer. We did a brief analysis on your account and we see your company isn't using Greensky plan # 1969. This plan has a 0% contractor fee and it's one of Greensky's most popular loans. We also noticed you haven't signed up for mobile check deposits. A lot of companies like this because it saves a trip to the bank and it can cut back on the cost of card processing if utilized correctly. Feel free to call us at your earliest convenience and we will be more than happy to assist with any of the topics listed above. Regards, PayzerCare 1.866.488.6525 customercare@payzer.com

KG

Katey G.  
Owner/GM  
  
Used the software for: 1-2 years

### "Great"

July 7, 2017

4.0

Pros

Easy to use for our field technicians and customers. We use it daily with thirteen field technicians

Cons

Great, but REALLY need better reporting on transactions, there's no way to tell the finance charge on an individual transaction.

Review Source

Response from Wex

July 27, 2017

Hello, Payzer appreciates the feedback and we always strive for customer satisfaction. We tried to call you twice but you've been busy both times. I wanted to touch base on the financing charges for individual transactions that you talked about in the review. Payzer also performed a brief analysis on your account and we see you're signed up for second look financing but the company isn't using it that much. Please give us a call or email us at your earliest convenience so we can talk about the above topics. Kind Regards, PayzerCare 1.866.488.6525 payzercare@payzer.com

TB

Teresa B.  
AP/HR  
Construction  
Used the software for: 2+ years

### "Payzer"

May 21, 2019

3.0

Payzer is a simple for credit card payment processing for Field Techs.

Pros

Field Techs are able to take customer payment onsite.

Cons

Too many random sync errors to QuickBooks, which requires manually changing up the payment memo in some form to in order for Payzer to make another sync attempt.

Review Source

Response from Wex

May 23, 2019

Hi Teresa, Thank you for your review! We're happy to hear that your Field Techs have an easier time taking payments and offering financing. We're looking into your sync errors with QuickBooks, and a PayzerCare specialist will reach out to make sure everything is working correctly. If there's anything else we can help you with, please feel free to reach out at customercare@payzer.com or our phone number is 1.866.488.6525. Regards, The Payzer Team

NH

Nikki H.  
Office Manager  
Construction  
Used the software for: 1-2 years

### "Quality and Support"

January 17, 2019

5.0

Pros

Payzer provides everything you need to get paid at affordable rates.

Cons

We're still waiting to see some features added in.

Review Source

Response from Wex

January 18, 2019

Hi Nikki, Thanks for the review! We are glad to hear Payzer is meeting your expectations. I'm not sure if you've heard, but we now have the All-In-One management tool called Payzerware. If Payzer doesn't have everything you're looking for, Payzerware will. Check it out at Payzerware.com. We will be more than happy to demo it to see if it's a good fit for your business. Regards. PayzerCare 866.488.6525

MW

Mike W.  
Owner  
Construction  
Used the software for: 2+ years

### "Super happy"

October 26, 2018

5.0

Payzer has simplified our credt card processing and lowered our cost of doing so.

Pros

This software has made our credit card processing so much easier.

Cons

The software doesnt integrate well with our other software.

Review Source

Response from Wex

October 31, 2018

Hey Mike, Payzer is excited to hear we are making a positive impact on your business. I noticed you are using our newest software, Payzerware. We would like to hear how that's going as well. Have an excellent day! :) PayzerCare 1.866.488.6525

FV

Fred V.  
Sales Manager  
Construction  
Used the software for: 6-12 months

### "always works just like they said it would!!"

July 11, 2017

5.0

Pros

When it comes to software there is usually a big letdown period when how the software actually works in the office environment. With Payzer this was not an issue... it works exactly the way they explained. and as for support - there is no one better - any time i have a question i reach out to the support staff and he answers, or finds the answer, to whatever it may be . couldnt be happier.

Review Source

Response from Wex

July 27, 2017

Hi there Fred, Thanks for the awesome review! We also appreciate the thoughtful words for our PayzerCare team. Our primary goal is to provide the best possible support to our customers each and every day. Let us know if there is anything we can do to help assist. Have a great day and we hope to talk soon. Regards, PayzerCare 1.866.488.6525 payzercare@payzer.com

KJ

Kir J.  
Owner  
Construction  
Used the software for: 6-12 months

### "Payzer has proved to be convenient, efficient, and effective for our company and technicians. Thanks"

July 27, 2017

5.0

Our technicians are able to accept payments, partial payments, and customers are able to adjust their balances as needed.

Pros

The detailed transaction lists are a great help, they also merge well with our existing accounting software.

Cons

As bookkeeping staff, we often export our monthly statements as PDF files. Monthly statements do not save in PDF format easily only Excel.

Review Source

Response from Wex

July 27, 2017

Hey Kir, Thanks for the review! We also appreciate the feedback in regards to downloading the monthly statements in an Excel format. I just submitted a ticket to Engineering to see if it's possible to provide an Excel option. I see the benefit in having the option and we will followup when I hear if this is possible or not. Regards, PayzerCare 1.866.488.6525

SB

Sarah B.  
Accountant  
  
Used the software for: 2+ years

### "Customer service is excellent. Easy application. Overall experience has been excellent."

July 5, 2017

5.0

Pros

It's easy to use. Customer service is excellent. I've used Square, PNC Merchant, Cayan (Merchant Warehouse) and had terrible experiences. Billing is easy and simple.

Review Source

Response from Wex

July 11, 2017

Hi Sarah, Thank you for the excellent review. Payzer is super happy to see things are going well and we are always here if you need anything at all. Thanks, PayzerCare 1.866.488.6525

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