# Page 2 | Savvy Pet Spa Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Savvy Pet Spa the right Pet Grooming solution for you? Explore 75 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/183787/Savvy-Pet-Spa/reviews

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Savvy Pet Spa

4.6 (75)

[View alternatives](https://www.capterra.com/p/183787/Savvy-Pet-Spa/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Savvy Pet Spa

## Showing most helpful reviews

Showing 26-50 of 75 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DH

Daniella H.  
Dog Groomer/Business Owner  
Veterinary  
Used the software for: 2+ years

### "3 years of Savvy Pet Spa! "

January 18, 2023

5.0

Overall Savvy has saved us a lot of time, kept us up to date as a business and able to provide features that other local groomers dont. Although its on the pricey side, we do believe its worth it. The only side that we can sometimes feel let down with is the customer service. This has a few times caused us to look at other service providers due to frustration.

Pros

The best features of this software are: 1. Online booking function - This has saved us as a business so much time allowing customers to pick and choose the dates/times. It has also allowed us to request an upfront 50% deposit which has dramatically reduced our late cancellations and no show rate. 2. The reminder emails and text messages are brilliant! 3. Customer and pet profiles - Building a profile for each customers allows to store all details, notes of grooms and appointments in one place which makes checking/updating so easy!

Cons

The features that we believe could be improved are:1. Help Chat Function/Customer service - The customer service over the last few years has been very on and off. Often, we can feel like the person on the other end has no idea what we are talking about, can offer little to no help, or advises they will come back to us and then we dont hear anything. Sometimes responses can be blunt or make us feel as if we dont know what we are talking about when we have used to system for over 2 years. When you get through to particular people they are AMAZING! But we find to get through to a more technical person we have to go through email. 2. Updates - The updates that are done in the background will sometimes amend a a feature with out us being aware its going to happen. This then causes issues in the middle of a working day that we just dont need! They also occur when you are in the middle of doing groom notes or booking an appointment meaning you have no choice but the press update and lose what you are doing. 3. The staff rota could be easier to use

Reason for choosing Savvy Pet Spa

It was the only service provider we knew of at the time.

Review Source

Response from It's All Savvy

January 27, 2023

Hi Daniella, Thank you for taking the time to share your feedback, it is great to hear you love so much about the system. I have passed this onto our team to review. Please email me Jessica@itsallsavvy.com with any further concerns! Jess @SavvyPetSpa

AM

Alana M.  
Professional Dog Groomer  
Veterinary  
Used the software for: 1-2 years

### "Excellent software "

January 20, 2023

5.0

Excellent. Customer service is fantastic. This software always me to run my business 24/7, 365 days a year without scribbling in a diary. I direct all of my customers to book online. Website set up was so easy & so straight forward if I need to edit anything.

Pros

Takes the stress out of bookings. No need for answering the phone or carrying a paper diary around. Takes payment details which protects you against no shows.

Cons

Slightly complicated to set up. If I want to change my hours I have to remember to do so in a couple of places or customers can’t book in. Could do with simplifying slot management.

Review Source

Response from It's All Savvy

January 23, 2023

Hi Alana, Thank you so much for leaving us such a lovely review. It is great to hear how much it has helped your business! I have passed your feedback onto the team :) Jess @SavvyPetSpa

KR

Katie R.  
Owner  
Farming  
Used the software for: 2+ years

### "Excellent software, highly recommended"

October 14, 2022

5.0

I have almost completely eliminated no-shows. They were costing me at least one appt a week or approx £4K a year.

Pros

The fresh team behind it, who bend over backwards to help you if you get stuck or are not particularly technology-minded.

Cons

I'd like to be able to drag and drop appointments, I believe this is in the pipeline

Reason for choosing Savvy Pet Spa

Their team was real and "there" - available to help or ask questions. Nothing was too much trouble.

Review Source

Response from It's All Savvy

October 20, 2022

Hi Katie, Thank you for taking the time to leave your lovely review! The team will be very happy to hear your feedback :) The drag-and-drop feature is available, you just need to enable it in your setup wizard! Come through help if you have any questions at all. Thanks Jess

TD

Tracey D.  
owner  
Retail  
Used the software for: 2+ years

### "Savvy Pet Spa 5 stars "

March 22, 2024

5.0

I couldnt run my salon without savvy, being able to be out and about and have access and there customer service is the best... i would not change

Pros

I love the Automtic reminders as they save me so much time and have reduced my no shows by 100%... couldnt be without it

Cons

To be honest there is nothing that i least like.

Reason for choosing Savvy Pet Spa

For me they were the best, and had so much to offer

Review Source

Response from It's All Savvy

March 27, 2024

Good day Tracey, Knowing that our automation is saving you time is music to our ears. Time is indeed money and, we're pleases that your'e, pleased. Plus saving money! Best wishes and many thanks Savvy Team

SD

Stacey D.  
Director  
Aviation & Aerospace  
Used the software for: 2+ years

### "Expensive & prices gone up massively/ No customer service."

January 18, 2023

3.0

Initially happy but now I dislike the company. I feel they are ripping people off and their customer service is non-existant.

Pros

When we set up it was good value. It's got function we wanted, managing appointments & sending text reminders.

Cons

No customer service; I complained a long time ago (on multiple occassions) and they ignored me. I had accidently bought a massive text package as it was in dollars (I clicked on it to find out what the conversion rate was) and there was no secondary purchase process and it took it directly from my account.I don't like the price, we are a small business. We are considering options with other cheaper companies however (as Savvy Pet know), it will be time consuming and difficult for us to manually transfer all our clients, dogs and appointments onto a new software. Hence they put the prices up whenever and however much they want.

Reason for choosing Savvy Pet Spa

It was good value, it was specific to dog groomers & seemed easy to use.

Review Source

Response from It's All Savvy

January 27, 2023

Hi Stacey, I'm sorry to hear you weren't satisfied with our service. Our customer support hours are 8-8pm Mon-Fri and 9-5 on Saturdays. You can reach us by email, the help chat in your system, in the facebook group and facebook messenger. There is also a live chat button on our website. We aim to be as responsive as possible. We did raise our price by £5 in August to ensure we could continue providing the high quality service to our users in the current climate. Feel free to email me Jessica@itsallsavvy.com if you would like to address any further concerns.

SS

Simone S.  
Dog Groomer  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Essential for all Groomers"

November 2, 2022

5.0

Overall very happy with the system but would like more reporting

Pros

I have used many booking systems in the past, not in the grooming industry but for spas and it works as well as any that I have used, it’s very user friendly. I only have the basic package as I work alone but wished it had a few more functions

Cons

Lack of reporting even at the basic level, would like to have the function of pulling a report on all breeds of dogs etc Also a little inconsistent when trying to live an appointment on the screen view, sometimes it works and sometimes it doesn’t

Reason for choosing Savvy Pet Spa

Savvy had what I needed to get my business organised

Review Source

Response from It's All Savvy

November 3, 2022

Hi Simone, Thank you so much for your feedback. We really appreciate you taking the time to leave a review. I will share your response with the team! Jess @ Savvy Pet Spa

AM

Amy M.  
Salon owner  
Retail  
Used the software for: 2+ years

### "The best all rounder "

March 26, 2024

5.0

Always always always fantastic. Couldn’t ask for a better system.

Pros

Savvy literally does everything. From having the hardest working team behind it that help day or night. Savvy doesn’t just automatically send our appointment reminders as well as manage bookings. It is also our payment interface, our full communication system with customers and most importantly our accounting system for our accountants. It really is a complete all rounder.

Cons

The apps are currently being more closely developed however if I had to say anything the only con would be the apps are not as functional as the main system.

Review Source

Response from It's All Savvy

April 9, 2024

Hello Amy, It's greatly appreciated that you took the time to review our software. The team will be excited to read this, and it does drive us to grow, develop and adapt. We are working hard on the the APP side of our software. Working closely with our client base to develop in a user friendly way and add features by popular demand. Many thanks, The Savvy Team

RG

Rebecca G.  
Dog Groomer  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Happy User"

August 27, 2023

5.0

Happy

Pros

Ease of useOnline BookingAutomatic appointment remindersEasy booking and recall for customers at end of appointment

Cons

Still upgrading alot of features for larger scale salons

Review Source

MT

Michelle T.  
Dog Groomer  
Retail  
Used the software for: 2+ years

### "Amazing software "

March 22, 2024

5.0

It’s been a breath of fresh air, so simple to use and hassle free!

Pros

The team are so helpful, the reminders it sends out to customers, the online booking and website are extremely professional

Cons

Nothing, it’s fantastic! Really can not think of anything bad.

Review Source

Response from It's All Savvy

March 27, 2024

Hi Michelle, It's great that you are finding our automation so helpful to your business. Your positive review to all the staff behind the scenes. Thanks for your encouraging words Much Gratitude Savvy Team

Hope K.  
owner manager  
Individual & Family Services  
Used the software for: 2+ years

### "savvy is brilliant"

May 31, 2022

5.0

100% happy

Pros

this software has made the daily running of my buisness so much easier. with its amazing features such as appointmenr reminder messaging, online booking, website, payment record keeping its just so simple and easy to use but most of all does what it says it will and is forever updating and bringing in new features

Cons

nothing it is amazing, the only thing i wished it had was customer support available during australian hours but thats a small thing and always have any issues rectified fast

Reason for choosing Savvy Pet Spa

best features, simplest to use and best value for money

Review Source

Response from It's All Savvy

May 31, 2022

Thanks Hope, that's great to hear. I'm sure we'll expand out our support our still further, we currently over 12 hrs a day Monday to Friday and also cover weekend, but it would be great to extend support further to Australia and New Zealand.

RT

Rebekah T.  
Business Owner  
Retail  
Used the software for: 2+ years

### "Highly Recommend"

October 24, 2022

5.0

Absolutely love Savvy, it's made my job a million times easier and even with some improvements being needed, they are always updating and listening to their customers. Customer service is second to none, incredible! I will always highly recommend Savvy.

Pros

The ease of booking in clients is equal to the automatic reminder features as the thing I like most about Savvy. However, I also like how detailed the communication can be and how the workflow buttons make it easy with one click. Fast, reliable and efficient!

Cons

The Sms isn't fully compatible in NZ and neither is the Savvy Pay option. I would like to be able to utilise these features to really feel like I'm getting every bang for my buck.

Review Source

Response from It's All Savvy

October 28, 2022

Hi Rebekah, Thank you so much for your lovely review. I've emailed you for feedback on the SMS and SavvyPay issues you are having! It is great to hear you are loving the system. Jess @SavvyPetSpa

Justin C.  
Owner/ Professional Handler & Master Groomer  
Veterinary  
Used the software for: 1-2 years

### "Savvy Pet Spa is crutial to your salon's success"

January 18, 2023

5.0

I use this product daily and rely on it for my business success and scheduling

Pros

The calendar/appointment system is clear and easy to use. The client reminders are key to eliminating No Shows

Cons

I would like a more clear accounting break down .ie begin able to see reports on daily/ weekly breakdowns for upcoming appointments etc

Review Source

Response from It's All Savvy

January 19, 2023

Hi Justin, Thank you so much for your kind review. Depending on your plan you should have the ability to view reports, come through the help button in your system or email us at hello@itsallsavvy.com for assistance. I will share your feedback with the team :) Jess @SavvyPetSpa

SF

Sarah F.  
Dog Groomer  
Veterinary  
Used the software for: 1-2 years

### "savvy Pet Spa review "

January 14, 2023

5.0

Good but a bit over the top for a solo groomer

Pros

The client reminders, invoicing and booking appointments and holding client data is fab

Cons

Glitches. client end not easy to use. And when they changed their payment provider my monthly standing order was wrong every month, and still is!!

Reason for choosing Savvy Pet Spa

Recommended from someone else

Review Source

Response from It's All Savvy

January 18, 2023

Hi Sarah, Thank you for your review. I believe any payment issues have now been resolved. We would however like the opportunity to investigate your feedback further. Please come through the help button or email us at hello@itsallsavvy.com. We are always appreciative of our clients input!

SE

Sarah E.  
Dog groomer  
Veterinary  
Used the software for: 1-2 years

### "Thumbs up for Savvy"

September 14, 2022

5.0

Pros

I’ve been using Savvy for almost 2 years now, and I couldn’t run my busy grooming salon without it! The text and email reminders have been a godsend for reducing no shows. Customers also seem to love them. It does everything on the admin side, contracts, policies, etc can all be sent and signed online. Customers can also book themselves which reduces time spent doing admin.

Cons

It can be quite complicated as there are so many features, but once you have learnt everything it is a peace of cake.

Review Source

Response from It's All Savvy

October 10, 2022

Hi Sarah, We really appreciate you taking the time to leave us a review! It's so lovely to hear you are enjoying the system, do get in touch with our customer support peeps if you need any assistance at all. We do love to chat! Jess @SavvyPetSpa

NL

Nicholas L.  
Company Director  
Environmental Services  
Used the software for: 6-12 months

### "Primitive software at a premium price"

October 31, 2023

2.0

We've tried this software for about 9 months now, not happy with it, we will be looking for other software and would suggest others do too before signing up.

Pros

Automated reminder emails and texts are very useful. Most dog breeds already saved.

Cons

Clunky, confusing layout. Almost too many functions and sections, some of which seem useless. "Marketing" function an absolute shambles - and they charge more for this. The marketing emails look totally unprofessional due to serious (but surely basic) design programming flaws. We have given feedback but bugs don't seem to be fixed. And all at a premium price!

Review Source

RS

Rachel S.  
Dog groomer  
Consumer Services  
Used the software for: 1-2 years

### "Nothing compares"

February 13, 2020

5.0

Savvy pet spa as made the day to day running of our salon so much smoother and a lot more time efficient, saving us money and making out business more professional. We love the ethos behind the company and appreciate the extra mile they go.

Pros

The customer support. They are amazing at dealing with any issues and take on feedback to improve their software. The interface is very intuitive and I like that everything is customisable.

Cons

It can take a while to iron out the smaller problems and you dont alway know when/if it gets resolved.

Switched from

[Store Vantage](https://www.capterra.com/p/122536/Store-Vantage/)

Store vantage is a American company and I found it very difficult to contact them with any issues. Savvy offered a local, friendly services that seems to care about their users and I loved their continual improvements that groomers contribute ideas and suddgestions towards.

Review Source

Response from It's All Savvy

October 21, 2022

The team here at Savvy Pet Spa are thrilled to receive such great rating, thank you!! Jess @SavvyPetSpa

RT

Reilly T.  
Owner  
Veterinary  
Used the software for: 2+ years

### "Got potential"

January 7, 2023

3.0

Pros

Looks good, like the click to collect feature.

Cons

Glitchy. Too many small niggly problems that cause larger problems in the long run. Looks great, but the basic, essential booking operations need redeveloping to make it less problematic

Review Source

Response from It's All Savvy

January 10, 2023

Hi Reilly, Thank you for the feedback, we always appreciate hearing back from our clients. We have done extensive work over the last 6 months to ensure the system is as user friendly as possible and any issues were resolved. Do join our facebook group (if you haven't already) to stay in the loop on any new updates.

TT

Tracy T.  
Professional Qualified Dog Groomer  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Saves my valuable time and keeps my business organised"

January 23, 2023

5.0

Its excellent from product to customer service

Pros

The reminders and ease of sending contracts signed electronically

Cons

The daily updates slow me down when I open savvy every time

Alternatives considered

[Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)

Review Source

Response from It's All Savvy

January 27, 2023

We really appreciate you taking the time to leave us a review, Tracey. Thank you for your kind words! We're glad you're happy with Savvy, do come through the help button if there is anything we can improve :) Jess

CC

Chloe C.  
Dog groomer  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Brilliant System"

February 13, 2024

5.0

Pros

Ease of use, Planning, Tracking appointments

Cons

Nothing, system is super helpful and is super helpful with running my buisness

Review Source

Response from It's All Savvy

March 27, 2024

Hello Chloe, Thanks for your time in leaving your review. We're happy your happy and love your feedback. Ease of planning and helpfulness is our aim. Great to know we're hitting them. Many thanks Savvy Team

EC

Eva C.  
Shop owner/groomer  
Veterinary  
Used the software for: 6-12 months

### "Could not be without it "

January 27, 2023

5.0

Time saving helps with records of no shows, also when the Client was last in

Pros

Bright colourful easy to use. My business depends on it on a daily basis. I can access the software from anywhere as it is cloud Based

Cons

Communication and support is amazing if I find there is anything I didn't understand or felt it should be easier to access they listen and take note

Reason for choosing Savvy Pet Spa

Time

Review Source

Response from It's All Savvy

January 31, 2023

Hi Eva, we really appreciate you taking the time to share your feedback with us. You've made our day! I have shared your experience with the team, let us know if there is anything we can do to help going forward :) Jess

AO

Avril O.  
Dog groomer  
Veterinary  
Used the software for: 1-2 years

### "Savvy pet"

January 13, 2023

4.0

Pros

Diary is clear and easy to see appointments and client information. Relatively easy to use and customer support is great.

Cons

Could do with organising and finding clients easier like being able to search or archive all clients from a certain date range. I would love to be able to archive clients that haven't booked in a long time but it's impossible to do at the moment. I don't use the send message to all at the moment because of this

Review Source

Response from It's All Savvy

January 18, 2023

Hi Avril, We appreciate your feedback! There is an option to archive your clients and remove them from all future messaging. Come through the help button or email us at hello@itsallsavvy.com if you need some assistance :)

ES

Emma S.  
Dog Grooming  
Consumer Services  
Used the software for: 1-2 years

### "Changed the running of the salon"

February 13, 2020

5.0

Amazing, the support team are amazing the time and energy they have put in to the company are amazing, with a facebook group meaning people are always trying to get in touch and someone is always there it's above and beyond most companies.

Pros

This system has changed for the better so many details. The salon runs so much more smoothly now from all the information on the dogs being at my fingertips to the automatic reminders that send out for every appointment made. Its continually evolving for the better. I'm practically paperless which is great not only for GDPR but cost wise and environmentally too. My phone rings less wich for a sole groomer is great to not get interruptions as people start to use e-mail as there standard way to contact me as I have set the system to send out most of my communications via e-mail.

Cons

The only thing I don't like is not having an offline copy of the appointments booked. But with a constantly connected society I can see how it's not really needed...

Alternatives considered

[DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/)

Reason for choosing Savvy Pet Spa

Price was my ultimate decider alongside how many texts are included in each package per month

Review Source

Response from It's All Savvy

October 21, 2022

Hi Emma, We are so grateful for your review. Thanks for sharing your rating with us and the community! Jess @SavvyPetSpa

SB

Samantha B.  
Owner  
Consumer Services  
Used the software for: 1-2 years

### "Couldn't work without it"

January 19, 2023

4.0

Very good software. New updates are always being pushed meaning the software is constantly growing

Pros

So easy to use and navigate. The copy and paste function is brilliant for rebooking customers

Cons

Setting it up in the first place is a lengthy process putting all the information in for existing customers. And the software has crashed a few times. The customer service is absolutely brilliant when needed

Review Source

Response from It's All Savvy

January 23, 2023

Hi Samantha, It is great to hear your feedback, thank you for taking the time to share it with us! Jess @SavvyPetSpa

MW

Meg W.  
Dog groomer  
Veterinary  
Used the software for: 1-2 years

### "Good"

October 27, 2022

5.0

I enjoyed using savvy, it was easy to use.

Pros

I liked that it send reminders to my customers

Cons

For the price, for a one person salon it’s easier and cheaper to just get a paper diary and text reminders yourself.

Review Source

Response from It's All Savvy

November 3, 2022

Hi Meg, Thank you for taking the time to share your experience with us. While it is most definitely cheaper to stick with a paper diary our service aims to reduce the amount of time you spend on admin and help you to actually grow your business. We do believe in providing excellent customer support to all users too. I'm glad to hear you like the automatic reminder functionality! Jess @SavvyPetSpa

sA

stuart A.  
Dog groomer  
Veterinary  
Used the software for: Less than 6 months

### "Great software love it"

April 30, 2023

5.0

been using this for a month now, really enjoy it, keeps all reccords and prices etc in one please, online booking is good, savvy pay is ideal for taking deposits etc.

Pros

easy to use onve you get the hang of all the features and settings.

Cons

app isnt the best but just as easy to use a web browser on the phone or tablet

Reason for choosing Savvy Pet Spa

topline dogs was abit of a chew with regards to needing customers to provide email addrss etc

Switched from

[Goldie](https://www.capterra.com/p/268055/Goldie/)

goldie was more expensive with alot less features.

Review Source

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