--- title: "OhMD Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OhMD Software - reviews, pricing plans, popular comparisons to other HIPAA Compliance products and more." source_url: "https://www.capterra.com/p/183803/OhMD/" page_type: "product" language: "en" --- # OhMD Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) OhMD ## What is OhMD? OhMD is a HIPAA-compliant omni-channel patient communication platform for physician practices. It reduces high inbound patient call volume by bringing AI-driven and human-led conversations together across text, phone, and web in a single unified inbox. OhMD uses a hero-in-the-loop model. AI handles routine patient requests such as scheduling, call deflection, and common questions. Staff can step into, respond to, or take over conversations at any time from the same platform. Unlike messaging-only tools or standalone voice AI solutions, OhMD combines secure texting, calling, and AI voice into one system. All patient conversations stay visible to staff in one inbox, reducing phone interruptions, improving response times, and preventing staff burnout. Practices use OhMD to deflect inbound calls to text and AI conversations, improve patient access, and manage communication without hiring more staff or outsourcing call centers. ## What is OhMD used for? [Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Patient Scheduling](https://www.capterra.com/patient-scheduling-software/) Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OhMD?[Manage this product listing](https://www.g2.com/products/ohmd/claim_requests/new?auto=true) ## OhMD Overview Updated September 2026 AI summary OhMD supports organizations of all sizes with telemedicine, appointment scheduling, and patient engagement tools, focusing on secure, HIPAA-compliant communication. Teams can manage appointments, send reminders, conduct two-way audio and video visits, and gather patient feedback. The platform integrates with leading practice management and EHR systems and is available on web, desktop, and mobile devices. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OhMD 3.3 (3) VS. [### ModMed](https://www.capterra.com/p/124590/EMA/) [4.5 (566)](https://www.capterra.com/p/124590/EMA/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (3) Ease Of Use 4.6 (566) Value For Money 3.0 (3) Value For Money 4.3 (447) Customer Service 3.7 (3) Customer Service 4.3 (555) ## OhMD alternatives [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) [4.4 (859)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/195467/Care-Patron/) [Weave](https://www.capterra.com/p/141842/Weave/) [4.3 (681)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141842/Weave/) [Phreesia](https://www.capterra.com/p/131633/Phreesia/) [4.3 (169)](https://www.capterra.com/p/131633/Phreesia/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/131633/Phreesia/) Highest Rated [DocVilla](https://www.capterra.com/p/203619/DocVilla/) [5.0 (74)](https://www.capterra.com/p/203619/DocVilla/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203619/DocVilla/) ## FAQs about OhMD Overview ### What company size and specific industries is OhMD built for? OhMD is designed for physician practices, medical groups, and healthcare organizations that handle high patient call volume and heavy front desk workloads. It fits small to mid-sized medical providers as well as larger care organizations that need better support for patient communication and office operations. Features and Usability ### What are the key features of OhMD? OhMD offers HIPAA-compliant patient communications with one-to-one messaging, SMS messaging, live chat, and multi-channel communication. It includes appointment scheduling, confirmations and reminders, online forms, patient intake, surveys and feedback, broadcast messaging, care plan management, reporting and statistics, and third-party integrations. Integrations ### Which third-party tools and platforms does OhMD integrate with? OhMD connects natively to over 20 integrations across EHR, practice management, billing, and telehealth tools. Key platforms include AdvancedMD Billing Services, AdvancedMD EHR, AdvancedMD Telemedicine, DrChrono, Greenway Practice Management, Healthie, MEDENT, ModMed, NextGen Enterprise, Nextech EHR & PM, PCC, and Veradigm EHR. Getting Started and Support ### What training and onboarding options does OhMD offer? OhMD provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided learning, while documentation offers written reference material and videos provide visual walkthroughs for reviewing features and setup steps. Getting Started and Support ### What customer support options does OhMD offer? OhMD provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Support details are listed across self-service and direct contact channels, giving users multiple ways to find answers or get help when needed. ## Features AI summary Based on 1,618 HIPAA Compliance reviews Not all telemedicine platforms cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Two-Way Audio & Video** (**68%** of reviewers rated this feature as critical) - **HIPAA Compliant** (**78%**) - **Charting** (**64%**) OhMD includes **Two-Way Audio & Video** and **HIPAA Compliant**, covering two of the most requested telemedicine capabilities for secure virtual care delivery. While the system lacks **Charting**, it does offer other valued features, including **Video Conferencing** (**57%**), **Appointment Management** (**54%**), and **Appointment Scheduling** (**51%**). These features help providers run virtual visits, coordinate calendars, and manage patient flow more efficiently, providing teams with practical tools to maintain organized and compliant care operations. HIPAA Compliant 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Appointment Scheduling 2.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Live Chat 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Ability to chat online in real time Patient Engagement 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allows medical providers to engage patients in a variety of ways to ensure their health. Patient Portal 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Online portal where patients can access information such as health records, treatment plants, etc. Real-Time Data 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Receive data and information in real time OhMD 64 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Broadcast Messaging: Notify large groups of people simultaneously about important updates. - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Electronic Payments: Electronically collect payments for goods or services - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Intent Recognition: Helps understand a user's intentions/actions - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multi-Provider Practice: For practices with multiple providers - Natural Language Processing: Process and analyze human language in text or audio form - One-to-One Messaging: Send personal messages to clients or attendees - Online Forms: Create new forms and/or use ready-made online form templates - Online Refills: Allows medical providers and/or customers to request previously filled prescriptions online - Online Scheduling: Track and organize online shifts - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Education: Educational and medical resources that are delivered to patients online - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Processing: Accept, record, and reconcile financial transactions - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Rescheduling: Manage the rescheduling of appointments - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SMS Reminders: Reminders sent via SMS/text message - Softphone: Use your computer as a phone device to make calls over the internet - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Conferencing: Connect with meeting participants remotely over video - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 2.7 (3) 2.7 Based on 3 reviews ## Pricing Value for money 3.0 (3) Communicate Starting at $300 per month It includes: - Two-way SMS & Secure Texting - Text-enabled Landline - Unified Inbox for All Communications - Call-to-Text - Call deflection to text message - Voicemail Transcription - Broadcast Messaging - One-to-many texting - Text Message Attachments - Outbound Voice Calling - Video Visits - Telemedicine - Live Web Chat - Standard Autopilot - Keyword-triggered automated text workflows for common request like scheduling, Rx refills, etc. - Unlimited Patients - Desktop/Mobile Access for Staff - Colleague Messaging - Business Associate Agreement (BAA) - Digital forms (à la carte) Automate Starting at $500 per month It includes: - Everything in Communicate plan - EHR integration - AI Voice & Text Agent - Resolves 100% of routine patient calls and texts like scheduling, Rx refill requests, and general practice questions - AI Smart Assignments - Message triaging to the right person/team by message intent - Premium Support - Digital forms (à la carte) Value for money 3.0 (3) 3.0 Based on 3 reviews ## Integrations [ NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[ athenaOne](https://www.capterra.com/p/98735/athenaOne/)[ ModMed](https://www.capterra.com/p/124590/EMA/)[ DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[ AdvancedEHR](https://www.capterra.com/p/114601/AdvancedEHR/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[ Veradigm Practice Management](https://www.capterra.com/p/276109/Veradigm/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (3) 3.7 Based on 3 reviews ## User reviews Overall rating 3.3 Based on 3 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent AC Anna C. Psychiatrist Medical Practice ### "Do not recommend" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 6, 2025 It is currently November of 2025. We have been complaining to OhMD support since February of 2025 regarding extreme glitchiness to the point we can barely us it. They keep respond that they are working on it but never fix it or provide any solutions. The lack of support and communication is so unprofessional. We then let them know we would not like our subscription automatically renewed because we plan on trying something else and still have yet to receive a response after a month of sending that email. I do not recommend at all. Pros I honestly can say there was very minimal things I liked about OhMD. It is unorganized and does not have nearly as useful features as other websites. Cons Glitchiness, bugs problems, log in issues, error messages, constantly logging you out, lack of communication with support staff Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TW Tiffany W. Patient Services Director Hospital & Health Care ### "Overall Satisfaction" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 September 17, 2025 Overall we were happy with OhMD. They have great customer service. Offering a texting platform to our patients really helped with patient management. Pros OhMd was easy to use and integrated into our EHR system which was very helpful for documentation purposes Cons Mostly the cost. There were some features we were looking for that were not offered by OhMD. We were able to get more features for less cost with another company Switched from [Heymarket](https://www.capterra.com/p/167436/Heymarket/) Unsatisfied with HeyMarket, they did not integrate with EHR Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NH Nathan H. Counselor Mental Health Care ### "Great for My Needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 29, 2021 I love this product. I recommend it to other colleagues. It has been great overall. Pros I loved that I was able to text with clients and still be HIPAA compliant. That we can upload the texting to my online platform to save the records. Plus that it is free for me and the clients. Cons Some users do not like it because it is a separate app. I can't figure out a way to delete old clients from my records. At times it seems to freeze. I then just sign out and sign back in which fixes it. I was told that I need to upgrade to a newer version, so that may be my problem. Reasons for choosing OhMD It was HIPAA compliant and free. No one else I found compared to that. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.