# Amenitiz Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Amenitiz the right Website Builder solution for you? Explore 245 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183836/Amenitiz/reviews --- Amenitiz 4.3 (245) [View alternatives](https://www.capterra.com/p/183836/Amenitiz/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Amenitiz Ease of use 4.2 Customer Service 4.2 ## Pros and Cons in Reviews Francisco F Vacation Rental Property ManagerHospitality, Self-employedUsed the software for: 1-2 years. “I use Amenitiz as my PMS and channel manager to manage multiple apartments, and it has made my day-to-day operations much easier.“ February 27, 2026 Alessio B OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “This can easily lead to configuration errors that may cause various kinds of problems and create an overall sense of fragility that does not inspire much confidence.“ April 17, 2026 Alessio B OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “We have been working with Amenitiz for four years, and for over a year now we have noticed a clear improvement, particularly in support, both in terms of accessibility, with more channels and more days available, and in the competence and professionalism of the operators.“ April 17, 2026 KT Kathryn T OwnerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 6-12 months. “To change the calendar colour is a simple code change, but they cant do it because they are using template from another company.“ March 5, 2025 Annemarie d Owner of Victoria SeisHospitality, Self-employedUsed the software for: 1-2 years. “I like most to have one place for my calendar and reservations and I like my own website, it looks very professional.“ May 19, 2026 NH Nina H Owner and managerHospitality, Self-employedUsed the software for: Less than 6 months. “Sometimes I find it difficult to find what I‘m looking for. But under the help section are many explaining videos and help.“ September 14, 2024 DD Dorothy D DirectorReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “She clearly guided me through the system to make the necessary reset and our properties were immediately opened for bookings.“ September 18, 2024 KT Kathryn T OwnerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 6-12 months. “So I am still targeted by BOTS on email and Whatsapp.“ March 5, 2025 ## Showing most helpful reviews Showing 1-25 of 245 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alessio B. Owner Hospitality Used the software for: 2+ years ### "Strong Support and Good Value, with Room for Platform Improvement" April 17, 2026 4.0 We have been working with Amenitiz for four years, and for over a year now we have noticed a clear improvement, particularly in support, both in terms of accessibility, with more channels and more days available, and in the competence and professionalism of the operators. Their platform offers an interesting quality-price ratio, but it is held back by an architecture that is not always straightforward or intuitive, and is probably the result of successive layers of development. For this very reason, support plays a key role in preventing mistakes and quickly resolving unexpected and undesirable situations. All in all, they are a dynamic and interesting company, and if they continue investing in making the platform increasingly modern and flexible, they can truly reach a very high level. Pros It is a comprehensive platform with a range of features and modules that allows you to manage the main aspects of a small to medium-sized tourism business with a good price-quality ratio, from the website and pricing setup to the management of multiple sales channels and communication with guests. Its support is constantly improving in terms of accessibility, as well as quality and effectiveness. Cons The platform is very complex in its configuration logic, perhaps as a result of successive layers of development without ever undergoing a serious full-scale reengineering. This can easily lead to configuration errors that may cause various kinds of problems and create an overall sense of fragility that does not inspire much confidence. With customer care continuously improving, these negative aspects are being contained and managed, but a radical intervention would be desirable to turn the platform into something far more modern, flexible, and intuitive. Review Source ZN Zilton N. Manager Hospitality Used the software for: 2+ years ### "Wise change: Amenitiz" April 9, 2025 5.0 We have been using Amenitiz for over 2 years now and we are pleased to say that they have been a very helpful tool to manage our guest house, Paradise Suites, located in Carcavelos, Portugal. During this time, Amenitiz has not only provided us with reliable channel management services but also with lodgement of our website and payment system, among many other services. A full package of services for the right price. We support and recommend Amenitiz to hoteliers, young and old! Pros The concept of a Service Suite for a management software. Cons Minor: the fact that the period of stay for each guest is not repeated in all pages and all information popups. We consider that very important. Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Amenitiz offered more in its package than the competitor, for the same price. Review Source JA Jaime A. OWNER Hospitality Used the software for: 1-2 years ### "The Ryanair of PMS " May 13, 2026 1.0 When I was a potential customer, they were on the spot. Once I signed everything went downhill, as the promised they made were not fullfilled. Website is super limited, customer service is ridiculous. Pros They are amazing at selling. Before you buy, they do seem to take care of you and answer questions (some quite dishonestly) Cons Customer service is almost non existant. They believe their chatbot (Bellman they call it) is a good idea (might be for saving money) but it is useless. Talk to a person? On average it will take a week and "they cannot schedule" calls. So just adapt to their times. Review Source Annemarie D. Owner of Victoria Seis Hospitality Used the software for: 1-2 years ### "I recommend Amenitiz" May 19, 2026 5.0 I am working with Amenitiz 1,5 years and am really happy with them. My own beautiful website where people can book & pay, just one calendar and all reservations on one place and a friendly helpdesk. Pros I like most to have one place for my calendar and reservations and I like my own website, it looks very professional. the helpdesk is also very friendly. Also the platform is linked with Chekin so my guests register online prior to arrival and that causes a smooth check-in. Cons the chatbot can be helpful sometime and not helpful at other times. But you can always request human assistence. Review Source HC Heather C. Owner Hospitality Used the software for: 1-2 years ### "Direct Bookings Improved " February 6, 2025 5.0 They are a very friendly and supportive company who are excellent to deal with. The support is quick and easy to get. Pros My website. It’s amazing, easy to use and my direct bookings have increased dramatically. Cons At the beginning it was a bit more difficult to get support but this has significantly improved and it’s the best support from any online platform I know. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) Amenitiz promised more direct bookings which have now increased to 50% from zero. Review Source SK Steve K. oddjob Hospitality Used the software for: 1-2 years ### "Supported - yes with capable people " February 12, 2025 5.0 Good support via email or call to resolve glitches with OTAs calendars.. Pros Great and timely support on complex matters. Direct booking engine that stays in your website Cons Booking engine to manage pricing seems unnecessarily complex -too many factors to manage Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Direct booking website.... Online support offer Review Source Francisco F. Vacation Rental Property Manager Hospitality Used the software for: 1-2 years ### "A game-changer for managing multiple apartments" February 27, 2026 5.0 Overall, my experience has been very positive. Amenitiz has made managing my apartments much easier by centralizing reservations, availability, rates and day-to-day operations in one platform. It has helped me save time, reduce mistakes across channels and stay more organized. The interface is intuitive and it’s a solid solution for anyone managing multiple properties. Pros I use Amenitiz as my PMS and channel manager to manage multiple apartments, and it has made my day-to-day operations much easier. Having reservations, availability and rates centralized in one place saves time and reduces mistakes across channels. Highly recommended for property managers. Cons Some advanced features take a bit of time to fully master at the beginning, especially if you manage multiple listings. Also, I’d love to see a few more automation options and reporting customization, but overall it keeps improving Review Source aMB anne Marie B. boss Hospitality Used the software for: 1-2 years ### "The best company" June 7, 2026 5.0 Very good, i recommand this company any time, i am with them more than 2 years now and they are very professional Pros The customer support very good , fast clear and in your language , they are there all the time to help you . Cons Nothing was wrong , they are very organize and helpful and dedicated to there job everyday at any time Review Source DS Dario S. owner Hospitality Used the software for: 1-2 years ### "Topcustomer service" January 2, 2026 5.0 Pros Customer service always responds quickly and in an extremely friendly manner, solving the problem... Cons I had to contact customer service through the auto-responder, who immediately put me in touch with an operator, who, as always, was very kind and helpful. Review Source JG Julie G. manager of the guesthouse Design Used the software for: 2+ years ### "I definitely recommend Amenitiz" August 7, 2025 5.0 Pros We've been working with Amenitiz for almost 3 years now and the support is just great. Everytime you have a question, you get an answer in the next few minutes. Whether it is their AI, the chat or a call. The everyday use of the extranet is really easy and time-saving. I can only recommend it. Cons The phone application could be more intuitive but I use it everyday and it does the job. ....................... Review Source SL Sophie L. réceptionniste Hospitality Used the software for: 2+ years ### "Facile et Intuitif" May 19, 2026 5.0 Pros Je trouve Amenitiz assez facile d'utilisation globalement. ( Sauf pour la facturation.) :) Les intervenants sont vraiment top. Cons Ce qui me perturbe c'est qu'il y a beaucoup de remaniement dernièrement. :( Difficile de suivre parfois. Switched from [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Amenitiz était plus facile d'utilisation Et en 2020 quand j'ai commencé, c'était une petite société avec des gens très investis. Ils sont toujours très proche des hôteliers même si maintenant c'est une grosse société. Review Source Jose Miguel P. PROPIETARIO ALQUILER VACACIONAL Commercial Real Estate Used the software for: 6-12 months ### "Excelente, fantastico" April 9, 2025 5.0 Es fantástico tener tu propia pagina web, y tener todas las demás plataformas sincronizada con este Channel Manager Amenitiz. Tan solo hay que ponerse en manos de ellos y te gestionan todo. Ademas el poder actualizar precios de forma masiva es genial. Pros Lo que más me ha gustado es el servicio de atención al cliente. Cuando haces una pregunta por mail, tardan muy poco en contestar. Las respuestas que te dan, son precisas y lo suelen acompañar de videos explicativos que ayudan de forma excepcional, tan solo hay que seguir los pasos y todo perfecto. Cons Todo genial, no tengo nada negativo que comentar. Switched from [AvaiBook](https://www.capterra.com/p/176921/Vacation-rental-software/) Porque me gustó la posibilidad de tener mi propia pagina web con pasarela de pago Review Source MPM Marie PIVETEAU M. Gérante Leisure, Travel & Tourism Used the software for: 2+ years ### "TOUJOURS Là POUR NOUS AIDER" July 17, 2025 5.0 Agée de 77 ans, je travaille avec AMENITIZ depuis plusieurs années. Avec soulagement .... ayant eu auparavant plusieurs expériences désastreuses et stressantes Pros Le fait que les services d'AMENITIZ soient toujours accessibles en cas de difficulté est très appréciable. Cons Bien sûr, la configuration est un peu compliquée mais pas plus que chez d'autres qui sont de véritables "usines à gaz". Et ce que j'ai apprécié, c'est qu'ils sont là pour nous aider à ce moment là. Et dès qu'on leur signale un bug, toute l'équipe est sur le pont. Switched from [elloha](https://www.capterra.com/p/236859/elloha/)[eviivo](https://www.capterra.com/p/66294/eviivo-suite/) Ils se rachètent les uns les autres et tentent d'uniformiser les systèmes. Tout cela se fait à l'arrache sur le dos des clients. Ca devient des "usines à gaz" . Avec certains, je n'avais même pas d'interlocuteurs parlant français. Review Source JMC José Miguel C. Gerente Hospitality Used the software for: 2+ years ### "Grandes profesionales" June 24, 2025 5.0 Siempre que he tenido algún problema, o duda sobre algo, siempre me han atendido con mucha diligencia y corrección, y sobre todo me gusta que hay videoconferencias constantemente para ayudar a resolver nuevos problemas o nuevas soluciones para un montón de cuestiones. Pros El servicio es magnífico, así como la atención ante cualquier problema, la resolución es rápida y eficaz. Cons De momento ninguna desventaja, espero seguir teniendo el mismo trato durante mucho tiempo. Buena disposición siempre para solucionar problemas Switched from [Avirato](https://www.capterra.com/p/197795/Avirato/) Amenitiz me pareción más completo en cuanto a las necesidades. Review Source GM Gabriela M. Gerencia Hospitality Used the software for: Less than 6 months ### "Buen sistema hotelero en la nube" January 7, 2025 4.0 En general, recomiendo Amenitiz, pero sería ideal que ajusten el sistema de facturación para que sea más funcional en países como México. Pros El centro de ayuda es excelente: responden muy rápido, ya sea por correo o directamente por el chat del sistema. Una función que me encanta es el Price Advisor, que te da recomendaciones de tarifas analizando la competencia, algo muy útil para ajustar precios estratégicamente. Otro punto a favor es que los mensajes de Booking y Expedia los puedes contestar directamente desde el sistema de Amenitiz, lo que facilita la comunicación con los huéspedes y mejora tu porcentaje de respuesta, algo que es clave para mantener buenas calificaciones en estas plataformas. Además, los huéspedes pueden pagar directamente en la página web mediante Amenitiz Pay, lo que nos ha ayudado a captar más reservas directas. Cons Lo único que no me termina de convencer es el sistema de facturación, especialmente porque en México el SAT es muy específico con los impuestos. Actualmente no he podido facturar porque no permite agregar el impuesto al hospedaje, y la facturación es un aspecto clave para los hoteleros en México. Espero que puedan mejorar esa parte pronto.Lo único que no me termina de convencer es el sistema de facturación, especialmente porque en México el SAT es muy específico con los impuestos. Actualmente no he podido facturar porque no permite agregar el impuesto al hospedaje, y la facturación es un aspecto clave para los hoteleros en México. Espero que puedan mejorar esa parte pronto. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing Amenitiz Por el sistema de facturación que estaba incluido y dentro de la misma plataforma, pero es dificil de configurar, aun no puedo usarlo. Review Source sD stéphanie D. Dirigeant Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Déception suite au démarchage telephonique" March 29, 2025 1.0 Suite à un démarchage téléphonique pour souscrire à Amenitiz, la présentation initiale semblait très prometteuse. Tout était clair, fluide et bien vendu. Cependant, lors de l’échange avec le conseiller 4 jours plus tard pour la mise en place de l’outil, de nombreux éléments se sont révélés ne pas correspondre à mes attentes ni à ce qui m’avait été présenté. J’ai donc immédiatement demandé la résiliation, dans le respect du délai légal de rétractation . Depuis, aucun retour de la part d’Amenitiz, malgré plusieurs relances. Pros Aucun - par contre la force de vente à distance est au top ! Cons Le service réclamation après vente : aucun retour de tous leurs services après une demande de résiliation dans le délai légal de rétractation Switched from [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) Suite à un démarché téléphonique où les prestations étaient vendues comme meilleures!!!! Mais pas du tout ! Pour un coût plus cher j’ai moins de fonction et doit encore être plus présente pour faire les transferts de réservation Review Source Vincent C. Gérant Leisure, Travel & Tourism Used the software for: 2+ years ### "Super assistance humaine !" December 19, 2025 5.0 La solution Amenitiz est de plus en plus fonctionnelle, bénéficiant des adaptations suite aux remarques formulées Pros Nous avons toujours eu un très bon contact avec les agents d'Amenitiz depuis le début de notre abonnement. Cons Les bots (celui par messages de la plateforme ou celui vocal par téléphone) donnent des réponses peu pertinentes Alternatives considered [BookingSync](https://www.capterra.com/p/114051/BookingSync/) Reason for choosing Amenitiz possibilité de paiement par carte bancaire Review Source MM Mario M. Manager Restaurants Used the software for: 1-2 years ### "Sobresaliente a falta de la API para la matricula de Honor" June 30, 2025 5.0 Recomendado al 100 % para alojamientos que quieran tenerlo todo bien centralizado y crecer en digital sin complicarse. Pros Una solución integral y eficaz para la gestión de apartamentos turísticos Llevamos un tiempo utilizando Amenitiz como motor de reservas y channel manager para nuestros apartamentos turísticos y la experiencia ha sido excelente. La plataforma es intuitiva, ágil y muy completa, lo que nos ha permitido optimizar la gestión de calendarios, tarifas y disponibilidad en todos nuestros canales de venta sin complicaciones. Destacamos especialmente: La facilidad de uso del panel de control, ideal para el día a día. La integración fluida con OTAs (Booking, Airbnb, etc.) sin errores ni sobreventas. Un motor de reservas propio que funciona muy bien y nos ha ayudado a aumentar las reservas directas. Y lo mejor, un soporte técnico eficaz y cercano, que responde rápido y con soluciones claras. En resumen, estamos muy satisfechos con el servicio de Amenitiz. Es una herramienta que nos ahorra tiempo, mejora la eficiencia y transmite profesionalidad a nuestros huéspedes desde el primer clic. Cons De momento lo unico malo es que no se permite conexion a API,...el resto se que estan con mejoras continuas. Review Source IP IDA P. ALLOGGIO TURISTICO Hospitality Used the software for: Less than 6 months ### "pessimi - fanno anche danni" June 8, 2025 1.0 pessima, LA PEGGIORE. e io ho il piano a pagamento più completo. Non danni assitenza nè curano le urgenza di sabto e domenica! e per il turismo non aggiungo altro Pros la piattaforma è carina, sembrano molto gentili , ma sono degli incompetenti . Hanno fatto diversi errori ho le mail salvate Cons Sono degli assoluti incomoetenti: durante una seduta di formazione, LA formatrice , mi ha sbagliato un collegamento con una ota e non sapeva perchè cosa fosse XML che compariva in alto - LA FORMATRICE- per colpa sua ho ricevuto una prenotazione a prezzi stracciati e io le avevo detto di darmi il tempo di impostare il piano tariffario. Ti fanno una formazione a step e quindi se hai urgenza di aprire non sono didposti a dedidarc ipiù di tanto se non con il sipporto telefonico e anche lì.... una ragazzo che mi ha risposto e mi ha impostato una tariffa per agosto ha messo due restrizioni che andavano in confrlitto tra di lor e quindi non si rendeva conto che questo no mi avrebbe peresso di ottenre delle prenotazioni. Inotre , loro non danno assitenza diretta durante i week end, momento in cui lavorando nel settore del turismo problablmente hai più bisogno. E' chiaramente in contraddizione con il settore in cui si lavora e il tipo di assistenza che si decide di dare. Ho un ticket aperto per una problematica aperta ed essendo il sabato e la domenica di mezzo non ho ancora ricevuto assitenza e per colpa loro continuano ad arrivare prenotazioni sbagliate. In tutto ciò io ho un piano plus e pago circa € 100,oo al mese Review Source SP Samantha P. DIRECTION Leisure, Travel & Tourism Used the software for: 1-2 years ### "⭐️⭐️⭐️⭐️⭐️ Un outil précieux pour les hébergeurs indépendants" July 20, 2025 5.0 Des petits bugs irritants depuis 4 ans, comme des cases qui ne fonctionnent (charges factures par exemple) , ou "tout supprimer" dans l'onglet notification qui ne fonctionne toujours pas non plus , .. mais dans l'ensemble cela n'empêche pas la recommandation. Pros Amenitiz a vraiment simplifié la gestion de mon établissement : site internet, réservations, planning… tout est centralisé et facile à utiliser. L’équipe support est réactive et bienveillante, et les fonctionnalités sont pensées pour nous faire gagner du temps Cons Les commissions AmenitizPay sont certes un peu élevées, mais c’est un gage de sécurité et de fiabilité. Les paiements s’intègrent automatiquement dans la fiche client, ce qui évite les erreurs et facilite la gestion quotidienne. Un gain de sérénité non négligeable Review Source IF Isabelle F. Responsable Real Estate Used the software for: 1-2 years ### "Très décevant, à éviter surtout !" December 23, 2025 1.0 Pour me faire souscrire, j'avais 3 appels par jour. Pour obtenir une modification, plus personne, des robots sans intérêt. aujourd'hui, impossible de récupérer mon site et de retrouver l'autonomie de navigation sur les autres sites comme airbnb, etc... Pros La création du site. J'ai été en contact avec une personne compétente qui avait bien cerné ma demande et mes attentes Cons Navigation pas top. Gestion d'un problème via un robot, ce n'est pas ce que j'attendais en payant un abonnement aussi important. Review Source jaP jesus alberto P. dueño Hospitality Used the software for: 6-12 months ### "reseña para amenitiz" May 26, 2025 5.0 Positiva, a reserva de lo que puse en lo anterior. Me gusta el tema de stripe y tener un costo bajo por transferencias interbancarias. Pros la atención es rápida y aclaran todas tus dudas. son pacientes los asesores para escuchar tus dudas y darles solución. Cons cuando migré de channel manager a amenitiz, me desconectaron de booking, quedé a la deriva y no tuve reservas por booking durante 17 días, lo cual yo no pude saber porque amenitiz nunca me advirtió de esa desconexión , hasta que un agente de amenitiz me llamó y me conectó, pero fue un boquete en mis finanzas de ése mes. Review Source PS Paulo S. adm Hospitality Used the software for: 6-12 months ### "Mi experiencia con amenitz " June 19, 2025 5.0 estoy muy satisfecho con Amenitz, me ayuda a gestionar 22 casas haciendo el trabajo mas preciso dia a dia Pros facilidad y buen servicio de atención, super resolutivos estoy muy satisfecho y lo recomendo te ayuda mucho Cons Lo unico que encuentro en desventaja es que no permite a los anfitriones de airbnb aceptar reservas bajo petición Review Source AC Alan C. Boss Hospitality Used the software for: Less than 6 months ### "Pros and cons" September 20, 2024 5.0 Both helpful and frustrating but I am hopeful and optimistic. Pros Patient help for those not IT competent. Cons Not yet cost effective for a small business Review Source SR Susanne R. Owner Hospitality Used the software for: Less than 6 months ### "What they say on their website is NOT WHAT THEY DELIVER" June 22, 2023 1.0 Their product is completely and utterly unusable for me. Despite proving this to them, and despite hiring a developer from my end to help them improve their product, they weren't interested.The worst part? They won't let me out of the contract. Do yourself a favor and look for an alternative. Unless you want to get rid of your money, your guests, and your nerves. Pros I have to admit I learned a lot about what not to do in terms of advertising.Their website and their customer service claims served as a great reminder how to quickly ruin a business by overpromising and underdelivering. Or in their case, not delivering at all by selling an unusable product. Cons They promise the world and deliver absolutely nothing. In the end, you're left with a product that is harmful to your business, and you spent countless hours and money for this "service". They are not interested in resolving any issues. They count on the fact that you already spent too much time to make amenitiz software work, and that you won't leave them because you don't want to spend that time somewhere else, again.A business model that will ruin them, for sure. Clients are not as stupid as amenitiz seem to think they are. 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