--- title: "Amenitiz Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Amenitiz the right Hostel Management solution for you? Explore 254 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/183836/Amenitiz/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Amenitiz 4.3 (254) [View alternatives](https://www.capterra.com/p/183836/Amenitiz/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Amenitiz Ease of use 4.2 Customer Service 4.3 ## Pros and Cons in Reviews Alessio B OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “We have been working with Amenitiz for four years, and for over a year now we have noticed a clear improvement, particularly in support, both in terms of accessibility, with more channels and more days available, and in the competence and professionalism of the operators.“ April 17, 2026 Alessio B OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “This can easily lead to configuration errors that may cause various kinds of problems and create an overall sense of fragility that does not inspire much confidence.“ April 17, 2026 Francisco F Vacation Rental Property ManagerHospitality, Self-employedUsed the software for: 1-2 years. “I use Amenitiz as my PMS and channel manager to manage multiple apartments, and it has made my day-to-day operations much easier.“ February 27, 2026 KT Kathryn T OwnerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 6-12 months. “To change the calendar colour is a simple code change, but they cant do it because they are using template from another company.“ March 5, 2025 Annemarie d Owner of Victoria SeisHospitality, Self-employedUsed the software for: 1-2 years. “I like most to have one place for my calendar and reservations and I like my own website, it looks very professional.“ May 19, 2026 KT Kathryn T OwnerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 6-12 months. “So I am still targeted by BOTS on email and Whatsapp.“ March 5, 2025 Rosaria d OwnerHospitality, Self-employedUsed the software for: More than 2 years. “With a good price/quality ratio, I've received the tools I need to operate my accommodation facilities safely and modernly.“ July 1, 2026 NH Nina H Owner and managerHospitality, Self-employedUsed the software for: Less than 6 months. “Sometimes I find it difficult to find what I‘m looking for. But under the help section are many explaining videos and help.“ September 14, 2024 ## Showing most helpful reviews Showing 1-25 of 254 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Peli H. Gestora vivienda vacacional Hospitality Used the software for: 2+ years ### "Everything I Need in One Platform" August 3, 2026 5.0 Overall, my experience with Amenitiz has been very positive. The platform is intuitive, reliable, and has made managing my vacation rental properties much easier. It saves me time, keeps everything organized, and the support team has always been helpful when needed. I'm very satisfied with the overall experience. Pros What I like most about Amenitiz now is how it centralizes the daily management of our vacation rental properties in a simple and efficient way. The channel manager, booking engine, calendar synchronization, and guest communication tools are all integrated into one platform, which saves a lot of time and reduces the risk of errors. I also appreciate the intuitive interface and the continuous improvements that make property management easier, especially for small businesses that handle multiple accommodations. The automation features help streamline reservations and improve the guest experience from booking to check-out. Overall, Amenitiz has become a very practical and reliable tool for managing our vacation rentals more professionally and efficiently. Cons Honestly, there's nothing I particularly dislike at the moment. Amenitiz meets my needs, and I'm happy with the platform overall. Review Source ZN Zilton N. Manager Hospitality Used the software for: 2+ years ### "Wise change: Amenitiz" April 9, 2025 5.0 We have been using Amenitiz for over 2 years now and we are pleased to say that they have been a very helpful tool to manage our guest house, Paradise Suites, located in Carcavelos, Portugal. During this time, Amenitiz has not only provided us with reliable channel management services but also with lodgement of our website and payment system, among many other services. A full package of services for the right price. We support and recommend Amenitiz to hoteliers, young and old! Pros The concept of a Service Suite for a management software. Cons Minor: the fact that the period of stay for each guest is not repeated in all pages and all information popups. We consider that very important. Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Amenitiz offered more in its package than the competitor, for the same price. Review Source CC Chiara C. Bed and Breakfast Consumer Services Used the software for: 2+ years ### "Very happy with the service!" September 7, 2026 5.0 Pros I have been using the Amenitiz channel manager for four years now. I onboarded back when the team was small and the company was still getting off the ground. Although they have grown significantly since then, their dedicated customer care remains unchanged. Their platform is user-friendly and intuitive, allowing me to build my website entirely on my own. It offers pricing suggestions and comparisons with previous years—it truly leaves nothing to be desired. Day in and day out, for years, it has been my reliable, all-in-one platform for managing every aspect of my property. Cons Perhaps they could improve the website editing tools, as making changes on your own can sometimes be a bit tricky and limited in certain functions. Review Source JA Jaime A. OWNER Hospitality Used the software for: 1-2 years ### "The Ryanair of PMS " May 13, 2026 1.0 When I was a potential customer, they were on the spot. Once I signed everything went downhill, as the promised they made were not fullfilled. Website is super limited, customer service is ridiculous. Pros They are amazing at selling. Before you buy, they do seem to take care of you and answer questions (some quite dishonestly) Cons Customer service is almost non existant. They believe their chatbot (Bellman they call it) is a good idea (might be for saving money) but it is useless. Talk to a person? On average it will take a week and "they cannot schedule" calls. So just adapt to their times. Review Source AU Angela U. manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Excellent experience " July 8, 2026 5.0 \[sensitive content hidden\] have been extremely helpful throughout the entire process. They responded to all of our questions promptly and efficiently, and consistently provided support whenever needed. Their professionalism, availability, and dedication were greatly appreciated. Cons The bot's automated messages can sometimes be overwhelming, as they respond to every email. I would much prefer a more personalized and human approach to communication. Switched from [Icnea](https://www.capterra.com/p/227771/Icnea/) We were promised a reliable channel with no risk of overbookings and a system that would function flawlessly. Review Source Annemarie D. Owner of Victoria Seis Hospitality Used the software for: 1-2 years ### "I recommend Amenitiz" May 19, 2026 5.0 I am working with Amenitiz 1,5 years and am really happy with them. My own beautiful website where people can book & pay, just one calendar and all reservations on one place and a friendly helpdesk. Pros I like most to have one place for my calendar and reservations and I like my own website, it looks very professional. the helpdesk is also very friendly. Also the platform is linked with Chekin so my guests register online prior to arrival and that causes a smooth check-in. Cons the chatbot can be helpful sometime and not helpful at other times. But you can always request human assistence. Review Source Alessio B. Owner Hospitality Used the software for: 2+ years ### "Strong Support and Good Value, with Room for Platform Improvement" April 17, 2026 4.0 We have been working with Amenitiz for four years, and for over a year now we have noticed a clear improvement, particularly in support, both in terms of accessibility, with more channels and more days available, and in the competence and professionalism of the operators. Their platform offers an interesting quality-price ratio, but it is held back by an architecture that is not always straightforward or intuitive, and is probably the result of successive layers of development. For this very reason, support plays a key role in preventing mistakes and quickly resolving unexpected and undesirable situations. All in all, they are a dynamic and interesting company, and if they continue investing in making the platform increasingly modern and flexible, they can truly reach a very high level. Pros It is a comprehensive platform with a range of features and modules that allows you to manage the main aspects of a small to medium-sized tourism business with a good price-quality ratio, from the website and pricing setup to the management of multiple sales channels and communication with guests. Its support is constantly improving in terms of accessibility, as well as quality and effectiveness. Cons The platform is very complex in its configuration logic, perhaps as a result of successive layers of development without ever undergoing a serious full-scale reengineering. This can easily lead to configuration errors that may cause various kinds of problems and create an overall sense of fragility that does not inspire much confidence. With customer care continuously improving, these negative aspects are being contained and managed, but a radical intervention would be desirable to turn the platform into something far more modern, flexible, and intuitive. Review Source Francisco F. Vacation Rental Property Manager Hospitality Used the software for: 1-2 years ### "A game-changer for managing multiple apartments" February 27, 2026 5.0 Overall, my experience has been very positive. Amenitiz has made managing my apartments much easier by centralizing reservations, availability, rates and day-to-day operations in one platform. It has helped me save time, reduce mistakes across channels and stay more organized. The interface is intuitive and it’s a solid solution for anyone managing multiple properties. Pros I use Amenitiz as my PMS and channel manager to manage multiple apartments, and it has made my day-to-day operations much easier. Having reservations, availability and rates centralized in one place saves time and reduces mistakes across channels. Highly recommended for property managers. Cons Some advanced features take a bit of time to fully master at the beginning, especially if you manage multiple listings. Also, I’d love to see a few more automation options and reporting customization, but overall it keeps improving Review Source Rosaria D. Owner Hospitality Used the software for: 2+ years ### "Amazing experience!" July 1, 2026 5.0 The overall experience is positive. With a good price/quality ratio, I've received the tools I need to operate my accommodation facilities safely and modernly. Pros The ease of use of their products, the fast support and always ready to solve problems with clear explanations. Cons I haven't had any particular problems, perhaps making the process of editing the website a little more intuitive. Review Source RG Ruth G. Owner Hospitality Used the software for: 2+ years ### "Highly recommended" August 30, 2026 5.0 Great highly recommend , great features most understanding always willing to help right from the beginning no complaints Pros The customer support is amazing and truly professional always there for you anytime really appreciated Cons Nothing at all Review Source JC Jaume C. Gerente, gestor y trabajador Leisure, Travel & Tourism Used the software for: 2+ years ### "Por el momento, contentos" December 10, 2025 5.0 Buen, en general muy bien. Atención correcta, ya que a parte de la IA de ayuda, puedes hablar con humanos muy eficientes, el motor bastante fácil de usar y ágil. Pros Me gusta la atención al cliente. Son atentos y resolutivos. También que van mejorando detalles del motor a menudo. Cons De momento no me he encontrado en ninguna situación. Unicamente que han tenido un par de desconnexiones que han resuelto rápido pero inquietan un poco ya que tenemos toda la información de las reservas allí. Alternatives considered [Hotelogix](https://www.capterra.com/p/76374/Hotelogix/)[Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Reason for choosing Amenitiz Me pareció interesante una empresa local y los servicios que me ofrecía y precio Switched from [AvaiBook](https://www.capterra.com/p/176921/Vacation-rental-software/) No me encajaba el sistema a mis necesidades por habitaciones Review Source YZ Ylenia Z. manager Hospitality Used the software for: 1-2 years ### "dopo un anno di collaborazione " November 12, 2025 5.0 Pros dopo più di un anno di collaborazione trovo il customer care sempre molto professionale e proattivo, hanno sempre risolto con celerità ogni mia richiesta di assistenza . Ho piacere di assegnare 5 stelle Cons nessuna nota negativa . Switched from [AvaiBook](https://www.capterra.com/p/176921/Vacation-rental-software/) minori performance a parità di costo , aumentando il numero di proprietà Review Source MPM Marie PIVETEAU M. Gérante Leisure, Travel & Tourism Used the software for: 2+ years ### "TOUJOURS Là POUR NOUS AIDER" July 17, 2025 5.0 Agée de 77 ans, je travaille avec AMENITIZ depuis plusieurs années. Avec soulagement .... ayant eu auparavant plusieurs expériences désastreuses et stressantes Pros Le fait que les services d'AMENITIZ soient toujours accessibles en cas de difficulté est très appréciable. Cons Bien sûr, la configuration est un peu compliquée mais pas plus que chez d'autres qui sont de véritables "usines à gaz". Et ce que j'ai apprécié, c'est qu'ils sont là pour nous aider à ce moment là. Et dès qu'on leur signale un bug, toute l'équipe est sur le pont. Switched from [elloha](https://www.capterra.com/p/236859/elloha/)[eviivo](https://www.capterra.com/p/66294/eviivo-suite/) Ils se rachètent les uns les autres et tentent d'uniformiser les systèmes. Tout cela se fait à l'arrache sur le dos des clients. Ca devient des "usines à gaz" . Avec certains, je n'avais même pas d'interlocuteurs parlant français. Review Source JMC José Miguel C. Gerente Hospitality Used the software for: 2+ years ### "Grandes profesionales" June 24, 2025 5.0 Siempre que he tenido algún problema, o duda sobre algo, siempre me han atendido con mucha diligencia y corrección, y sobre todo me gusta que hay videoconferencias constantemente para ayudar a resolver nuevos problemas o nuevas soluciones para un montón de cuestiones. Pros El servicio es magnífico, así como la atención ante cualquier problema, la resolución es rápida y eficaz. Cons De momento ninguna desventaja, espero seguir teniendo el mismo trato durante mucho tiempo. Buena disposición siempre para solucionar problemas Switched from [Avirato](https://www.capterra.com/p/197795/Avirato/) Amenitiz me pareción más completo en cuanto a las necesidades. Review Source LP Lucio P. PROPRIETARIO Consumer Services Used the software for: 2+ years ### "Professionalità e supporto che danno ai clienti." March 16, 2026 5.0 Sicuramente una buonissima esperienza......sono cliente di Amenitiz da un pò di anni....e devo dire che è uno dei channel migliori che io abbia trovato. Pros Sono veramente molto professionali. Oggi ho avuto contatti telefonici con la Sig.na \[nascosto contenuto sensibile\] ...mi ha aiutato a fare delle operazioni che non avevo mai fatto e non sapevo nemmeno dove iniziare. Tutto si è svolto con semplicità e praticità. Mi ha fatto molto piacere avere il supporto di questo team. Complimenti......ottimo servizio. Cons Tutto è stato perfetto. Non ho mai avuto difficoltà con il loro modo di lavorare. Non devo e non posso dare giudizi contro. Review Source PB PASCAL B. responsable du site et compta Leisure, Travel & Tourism Used the software for: 2+ years ### "AMENITIZ ... le top !" June 22, 2026 5.0 Nous avons démarré ensemble notre activité de gite et c'est eux qui ont fait le site internet. au Début, c'était un peu compliqué pour nous mais ils sont trés patients et ont été vraiment à notre écoute pour nous rassurer et nous conseiller. Pros le service client est au top. ils sont facile a joindre ce qui est rare aujourd'hui. je suis avec eux depuis presque 3 ans et je n'ai que des compliments à faire. pour rien au monde je ne changerais de plateforme de réservation et de channel manager Cons rien à dire de négatif, je ne vais pas inventer des problèmes qui n'existent pas ................... Review Source PR PAU R. dirección hotelera Hospitality Used the software for: 2+ years ### "BUEN PROGRAMA PARA GESTIÓN HOTELERA ." May 5, 2026 5.0 muy satisfactoria , llevo ya 4 años con ellos y estoy muy contento la verdad . tienen mucho potencial . Pros la facilidad de uso, lo completo que está el programa y lo intuitivo que es . muy buen programa la verdad Cons que no cogen el teléfono pero po otra parte si responden al chat y la ia que tienen es bastante buena la verdad Review Source EL Emmanuel L. Gérant Leisure, Travel & Tourism Used the software for: 2+ years ### "AMENITIZ - Une vraie solution intégrée et un support de qualité" November 8, 2025 5.0 Depuis 3 ans je travaille avec AMENITIZ, et tout se passe bien avec des évolutions régulières qui facilite notre travail d'hébergeur. Pros Amenitiz est une solution parfaitement intégrée : site web, système de réservation, facturation et un channel manager vers les plateformes les plus rependues. De plus, le support utilisateur est au TOP ! Cons Il reste juste quelques OTAs à intégrer. Pour le reste, je trouve cette solution aboutie et donc pour le moment pas vraiment de points négatifs. Review Source IF Isabelle F. Responsable Real Estate Used the software for: 1-2 years ### "Très décevant, à éviter surtout !" December 23, 2025 1.0 Pour me faire souscrire, j'avais 3 appels par jour. Pour obtenir une modification, plus personne, des robots sans intérêt. aujourd'hui, impossible de récupérer mon site et de retrouver l'autonomie de navigation sur les autres sites comme airbnb, etc... Pros La création du site. J'ai été en contact avec une personne compétente qui avait bien cerné ma demande et mes attentes Cons Navigation pas top. Gestion d'un problème via un robot, ce n'est pas ce que j'attendais en payant un abonnement aussi important. Review Source SP Samantha P. DIRECTION Leisure, Travel & Tourism Used the software for: 1-2 years ### "⭐️⭐️⭐️⭐️⭐️ Un outil précieux pour les hébergeurs indépendants" July 20, 2025 5.0 Des petits bugs irritants depuis 4 ans, comme des cases qui ne fonctionnent (charges factures par exemple) , ou "tout supprimer" dans l'onglet notification qui ne fonctionne toujours pas non plus , .. mais dans l'ensemble cela n'empêche pas la recommandation. Pros Amenitiz a vraiment simplifié la gestion de mon établissement : site internet, réservations, planning… tout est centralisé et facile à utiliser. L’équipe support est réactive et bienveillante, et les fonctionnalités sont pensées pour nous faire gagner du temps Cons Les commissions AmenitizPay sont certes un peu élevées, mais c’est un gage de sécurité et de fiabilité. Les paiements s’intègrent automatiquement dans la fiche client, ce qui évite les erreurs et facilite la gestion quotidienne. Un gain de sérénité non négligeable Review Source FM Franck M. Gérant Hospitality Used the software for: 6-12 months ### "Jamais sans mon Amenitiz " October 8, 2025 4.0 Le personnel Amenitiz est a l'écoute et vous aide bien pour travailler sur leur plateforme, et heureusement qu'ils sont là pour vous aider, car cela demande un temps d'adaptation . Pros Pour monter le site internet cela a été assez simple pour moi, petit bémol sur la formation qui devrait être plus poussée . Cons il faut un temps d'adaptation important pour travailler de façon fluide sur le site, et cela prend du temps Review Source JC Jay C. Director Real Estate Used the software for: Less than 6 months ### "Great company " November 16, 2024 5.0 Excellent website that we are very proud of Pros The ease of communication whilst setting up our website Cons The response time is a lot longer than I’d hoped to emails Review Source SR Susanne R. Owner Hospitality Used the software for: Less than 6 months ### "What they say on their website is NOT WHAT THEY DELIVER" June 22, 2023 1.0 Their product is completely and utterly unusable for me. Despite proving this to them, and despite hiring a developer from my end to help them improve their product, they weren't interested.The worst part? They won't let me out of the contract. Do yourself a favor and look for an alternative. Unless you want to get rid of your money, your guests, and your nerves. Pros I have to admit I learned a lot about what not to do in terms of advertising.Their website and their customer service claims served as a great reminder how to quickly ruin a business by overpromising and underdelivering. Or in their case, not delivering at all by selling an unusable product. Cons They promise the world and deliver absolutely nothing. In the end, you're left with a product that is harmful to your business, and you spent countless hours and money for this "service". They are not interested in resolving any issues. They count on the fact that you already spent too much time to make amenitiz software work, and that you won't leave them because you don't want to spend that time somewhere else, again.A business model that will ruin them, for sure. Clients are not as stupid as amenitiz seem to think they are. Review Source SZ Steven Z. CEO Education Management Used the software for: 6-12 months ### "Best booking engine on the market for mid price" December 15, 2022 4.0 Overall easy to use and good looking userinterface. Pros Amenitiz is a good use for small hoteliers. Booking engine is easy to use and to install on any website. Cons I would not recommend the websitebuilder, as it is limited in SEO and marketing. Payment processing can be slow. Review Source AC Alan C. Boss Hospitality Used the software for: Less than 6 months ### "Pros and cons" September 20, 2024 5.0 Both helpful and frustrating but I am hopeful and optimistic. Pros Patient help for those not IT competent. Cons Not yet cost effective for a small business Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.