--- title: "Amenitiz Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Amenitiz the right Website Builder solution for you? Explore 252 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/183836/Amenitiz/reviews/" page_type: "reviews" language: "en" --- Amenitiz 4.3 (252) [View alternatives](https://www.capterra.com/p/183836/Amenitiz/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Amenitiz Ease of use 4.2 Customer Service 4.2 ## Pros and Cons in Reviews Francisco F Vacation Rental Property ManagerHospitality, Self-employedUsed the software for: 1-2 years. “I use Amenitiz as my PMS and channel manager to manage multiple apartments, and it has made my day-to-day operations much easier.“ February 27, 2026 Alessio B OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “This can easily lead to configuration errors that may cause various kinds of problems and create an overall sense of fragility that does not inspire much confidence.“ April 17, 2026 Alessio B OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “We have been working with Amenitiz for four years, and for over a year now we have noticed a clear improvement, particularly in support, both in terms of accessibility, with more channels and more days available, and in the competence and professionalism of the operators.“ April 17, 2026 KT Kathryn T OwnerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 6-12 months. “To change the calendar colour is a simple code change, but they cant do it because they are using template from another company.“ March 5, 2025 Annemarie d Owner of Victoria SeisHospitality, Self-employedUsed the software for: 1-2 years. “I like most to have one place for my calendar and reservations and I like my own website, it looks very professional.“ May 19, 2026 NH Nina H Owner and managerHospitality, Self-employedUsed the software for: Less than 6 months. “Sometimes I find it difficult to find what I‘m looking for. But under the help section are many explaining videos and help.“ September 14, 2024 Rosaria d OwnerHospitality, Self-employedUsed the software for: More than 2 years. “With a good price/quality ratio, I've received the tools I need to operate my accommodation facilities safely and modernly.“ July 1, 2026 KT Kathryn T OwnerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 6-12 months. “So I am still targeted by BOTS on email and Whatsapp.“ March 5, 2025 ## Showing most helpful reviews Showing 1-25 of 252 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Peli H. Gestora vivienda vacacional Hospitality Used the software for: 2+ years ### "Everything I Need in One Platform" August 3, 2026 5.0 Overall, my experience with Amenitiz has been very positive. The platform is intuitive, reliable, and has made managing my vacation rental properties much easier. It saves me time, keeps everything organized, and the support team has always been helpful when needed. I'm very satisfied with the overall experience. Pros What I like most about Amenitiz now is how it centralizes the daily management of our vacation rental properties in a simple and efficient way. The channel manager, booking engine, calendar synchronization, and guest communication tools are all integrated into one platform, which saves a lot of time and reduces the risk of errors. I also appreciate the intuitive interface and the continuous improvements that make property management easier, especially for small businesses that handle multiple accommodations. The automation features help streamline reservations and improve the guest experience from booking to check-out. Overall, Amenitiz has become a very practical and reliable tool for managing our vacation rentals more professionally and efficiently. Cons Honestly, there's nothing I particularly dislike at the moment. Amenitiz meets my needs, and I'm happy with the platform overall. Review Source AU Angela U. manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Excellent experience " July 8, 2026 5.0 \[sensitive content hidden\] have been extremely helpful throughout the entire process. They responded to all of our questions promptly and efficiently, and consistently provided support whenever needed. Their professionalism, availability, and dedication were greatly appreciated. Cons The bot's automated messages can sometimes be overwhelming, as they respond to every email. I would much prefer a more personalized and human approach to communication. Switched from [Icnea](https://www.capterra.com/p/227771/Icnea/) We were promised a reliable channel with no risk of overbookings and a system that would function flawlessly. Review Source JA Jaime A. OWNER Hospitality Used the software for: 1-2 years ### "The Ryanair of PMS " May 13, 2026 1.0 When I was a potential customer, they were on the spot. Once I signed everything went downhill, as the promised they made were not fullfilled. Website is super limited, customer service is ridiculous. Pros They are amazing at selling. Before you buy, they do seem to take care of you and answer questions (some quite dishonestly) Cons Customer service is almost non existant. They believe their chatbot (Bellman they call it) is a good idea (might be for saving money) but it is useless. Talk to a person? On average it will take a week and "they cannot schedule" calls. So just adapt to their times. Review Source ZN Zilton N. Manager Hospitality Used the software for: 2+ years ### "Wise change: Amenitiz" April 9, 2025 5.0 We have been using Amenitiz for over 2 years now and we are pleased to say that they have been a very helpful tool to manage our guest house, Paradise Suites, located in Carcavelos, Portugal. During this time, Amenitiz has not only provided us with reliable channel management services but also with lodgement of our website and payment system, among many other services. A full package of services for the right price. We support and recommend Amenitiz to hoteliers, young and old! Pros The concept of a Service Suite for a management software. Cons Minor: the fact that the period of stay for each guest is not repeated in all pages and all information popups. We consider that very important. Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Amenitiz offered more in its package than the competitor, for the same price. Review Source SK Steve K. oddjob Hospitality Used the software for: 1-2 years ### "Supported - yes with capable people " February 12, 2025 5.0 Good support via email or call to resolve glitches with OTAs calendars.. Pros Great and timely support on complex matters. Direct booking engine that stays in your website Cons Booking engine to manage pricing seems unnecessarily complex -too many factors to manage Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Direct booking website.... Online support offer Review Source HC Heather C. Owner Hospitality Used the software for: 1-2 years ### "Direct Bookings Improved " February 6, 2025 5.0 They are a very friendly and supportive company who are excellent to deal with. The support is quick and easy to get. Pros My website. It’s amazing, easy to use and my direct bookings have increased dramatically. Cons At the beginning it was a bit more difficult to get support but this has significantly improved and it’s the best support from any online platform I know. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) Amenitiz promised more direct bookings which have now increased to 50% from zero. Review Source Annemarie D. Owner of Victoria Seis Hospitality Used the software for: 1-2 years ### "I recommend Amenitiz" May 19, 2026 5.0 I am working with Amenitiz 1,5 years and am really happy with them. My own beautiful website where people can book & pay, just one calendar and all reservations on one place and a friendly helpdesk. Pros I like most to have one place for my calendar and reservations and I like my own website, it looks very professional. the helpdesk is also very friendly. Also the platform is linked with Chekin so my guests register online prior to arrival and that causes a smooth check-in. Cons the chatbot can be helpful sometime and not helpful at other times. But you can always request human assistence. Review Source Alessio B. Owner Hospitality Used the software for: 2+ years ### "Strong Support and Good Value, with Room for Platform Improvement" April 17, 2026 4.0 We have been working with Amenitiz for four years, and for over a year now we have noticed a clear improvement, particularly in support, both in terms of accessibility, with more channels and more days available, and in the competence and professionalism of the operators. Their platform offers an interesting quality-price ratio, but it is held back by an architecture that is not always straightforward or intuitive, and is probably the result of successive layers of development. For this very reason, support plays a key role in preventing mistakes and quickly resolving unexpected and undesirable situations. All in all, they are a dynamic and interesting company, and if they continue investing in making the platform increasingly modern and flexible, they can truly reach a very high level. Pros It is a comprehensive platform with a range of features and modules that allows you to manage the main aspects of a small to medium-sized tourism business with a good price-quality ratio, from the website and pricing setup to the management of multiple sales channels and communication with guests. Its support is constantly improving in terms of accessibility, as well as quality and effectiveness. Cons The platform is very complex in its configuration logic, perhaps as a result of successive layers of development without ever undergoing a serious full-scale reengineering. This can easily lead to configuration errors that may cause various kinds of problems and create an overall sense of fragility that does not inspire much confidence. With customer care continuously improving, these negative aspects are being contained and managed, but a radical intervention would be desirable to turn the platform into something far more modern, flexible, and intuitive. Review Source Rosaria D. Owner Hospitality Used the software for: 2+ years ### "Amazing experience!" July 1, 2026 5.0 The overall experience is positive. With a good price/quality ratio, I've received the tools I need to operate my accommodation facilities safely and modernly. Pros The ease of use of their products, the fast support and always ready to solve problems with clear explanations. Cons I haven't had any particular problems, perhaps making the process of editing the website a little more intuitive. Review Source aMB anne Marie B. boss Hospitality Used the software for: 1-2 years ### "The best company" June 7, 2026 5.0 Very good, i recommand this company any time, i am with them more than 2 years now and they are very professional Pros The customer support very good , fast clear and in your language , they are there all the time to help you . Cons Nothing was wrong , they are very organize and helpful and dedicated to there job everyday at any time Review Source MA Manuela A. Administrativo Hospitality Used the software for: 1-2 years ### "EStá muy bien" May 22, 2026 4.0 Pros programa que va muy bien y es sencillo. Fácil manejo sin complicaciones y que tiene facil accesibilidad. Cons Creo que la formación debería de ser mas detallosa en explicar muy bien algunos temas sobre pagos, explicar muy bien el amenitizpay, etc Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[Octorate](https://www.capterra.com/p/168722/Octorate/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing Amenitiz la apariencia, sencillez y lo vi bien de precio, Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) La apriencia y facilidad de manejo me gustó más. Review Source YZ Ylenia Z. manager Hospitality Used the software for: 1-2 years ### "dopo un anno di collaborazione " November 12, 2025 5.0 Pros dopo più di un anno di collaborazione trovo il customer care sempre molto professionale e proattivo, hanno sempre risolto con celerità ogni mia richiesta di assistenza . Ho piacere di assegnare 5 stelle Cons nessuna nota negativa . Switched from [AvaiBook](https://www.capterra.com/p/176921/Vacation-rental-software/) minori performance a parità di costo , aumentando il numero di proprietà Review Source Jose Miguel P. PROPIETARIO ALQUILER VACACIONAL Commercial Real Estate Used the software for: 6-12 months ### "Excelente, fantastico" April 9, 2025 5.0 Es fantástico tener tu propia pagina web, y tener todas las demás plataformas sincronizada con este Channel Manager Amenitiz. Tan solo hay que ponerse en manos de ellos y te gestionan todo. Ademas el poder actualizar precios de forma masiva es genial. Pros Lo que más me ha gustado es el servicio de atención al cliente. Cuando haces una pregunta por mail, tardan muy poco en contestar. Las respuestas que te dan, son precisas y lo suelen acompañar de videos explicativos que ayudan de forma excepcional, tan solo hay que seguir los pasos y todo perfecto. Cons Todo genial, no tengo nada negativo que comentar. Switched from [AvaiBook](https://www.capterra.com/p/176921/Vacation-rental-software/) Porque me gustó la posibilidad de tener mi propia pagina web con pasarela de pago Review Source AD Antonio D. Jubilada Higher Education Used the software for: Less than 6 months ### "Un gran equipo con el que contar!" May 30, 2025 5.0 Buena y sencilla comunicación con las chicas, las agendas se cumplían según lo previsto, se anticparón bien y supieron leer mis necesidades adecuadamente. Pros Comunicación con un estilo directo, cercano y que han logrado captar la esencia de mi establecimiento a la primera haciendo una fantástica web. Cons No hay nada que no me haya gustado. Todo lo que he visto me parece que son unas pedazo de profesionales. Switched from [Holidu](https://www.capterra.com/p/165026/Holidu/) Por que me parece que Amenitiz tebnía una propuesta mas profesional Review Source LP Lucio P. PROPRIETARIO Consumer Services Used the software for: 2+ years ### "Professionalità e supporto che danno ai clienti." March 16, 2026 5.0 Sicuramente una buonissima esperienza......sono cliente di Amenitiz da un pò di anni....e devo dire che è uno dei channel migliori che io abbia trovato. Pros Sono veramente molto professionali. Oggi ho avuto contatti telefonici con la Sig.na \[nascosto contenuto sensibile\] ...mi ha aiutato a fare delle operazioni che non avevo mai fatto e non sapevo nemmeno dove iniziare. Tutto si è svolto con semplicità e praticità. Mi ha fatto molto piacere avere il supporto di questo team. Complimenti......ottimo servizio. Cons Tutto è stato perfetto. Non ho mai avuto difficoltà con il loro modo di lavorare. Non devo e non posso dare giudizi contro. Review Source Matteo C. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Una herramienta imprescindible para gestionar mi casa rural" October 27, 2025 4.0 Pros Llevo casi tres años usando Amenitiz y la verdad es que me ahorra muchísimo trabajo. Aunque gestiono una pequeña casa rural, antes de usarlo la gestión de reservas, la comunicación con los clientes y la facturación me ocupaban horas. Ahora todo es mucho más rápido y, sobre todo, evito errores y posibles overbookings. El soporte técnico merece un diez. Al principio tardaban algo más en responder, pero en el último año han mejorado muchísimo: ahora son rápidos, atentos y eficaces. Cons La facturación electrónica todavía no está disponible para mi zona. Los informes para el INE no fucnionan correctamente, de hecho no valen. Review Source PR PAU R. dirección hotelera Hospitality Used the software for: 2+ years ### "BUEN PROGRAMA PARA GESTIÓN HOTELERA ." May 5, 2026 5.0 muy satisfactoria , llevo ya 4 años con ellos y estoy muy contento la verdad . tienen mucho potencial . Pros la facilidad de uso, lo completo que está el programa y lo intuitivo que es . muy buen programa la verdad Cons que no cogen el teléfono pero po otra parte si responden al chat y la ia que tienen es bastante buena la verdad Review Source MR Marisa R. socio Hospitality Used the software for: 1-2 years ### "Un peligro a información disponible" October 31, 2025 1.0 Pros TRABALHO COM ELES A MAIS DE DOIS ANOS E ELES NAO SABIAM QUE AS INFORMACOES DE AMENITIZ PAY - PAYOUT, ERAM COMPARTILHADAS COM TODOS OS FUNCIOARIOS ATÉ O PESSOAL DA LIMPEZA SABEM QUANTO CAI NA CONTA DOS PROPIETARIOS Review Source SP Samantha P. DIRECTION Leisure, Travel & Tourism Used the software for: 1-2 years ### "⭐️⭐️⭐️⭐️⭐️ Un outil précieux pour les hébergeurs indépendants" July 20, 2025 5.0 Des petits bugs irritants depuis 4 ans, comme des cases qui ne fonctionnent (charges factures par exemple) , ou "tout supprimer" dans l'onglet notification qui ne fonctionne toujours pas non plus , .. mais dans l'ensemble cela n'empêche pas la recommandation. Pros Amenitiz a vraiment simplifié la gestion de mon établissement : site internet, réservations, planning… tout est centralisé et facile à utiliser. L’équipe support est réactive et bienveillante, et les fonctionnalités sont pensées pour nous faire gagner du temps Cons Les commissions AmenitizPay sont certes un peu élevées, mais c’est un gage de sécurité et de fiabilité. Les paiements s’intègrent automatiquement dans la fiche client, ce qui évite les erreurs et facilite la gestion quotidienne. Un gain de sérénité non négligeable Review Source IF Isabelle F. Responsable Real Estate Used the software for: 1-2 years ### "Très décevant, à éviter surtout !" December 23, 2025 1.0 Pour me faire souscrire, j'avais 3 appels par jour. Pour obtenir une modification, plus personne, des robots sans intérêt. aujourd'hui, impossible de récupérer mon site et de retrouver l'autonomie de navigation sur les autres sites comme airbnb, etc... Pros La création du site. J'ai été en contact avec une personne compétente qui avait bien cerné ma demande et mes attentes Cons Navigation pas top. Gestion d'un problème via un robot, ce n'est pas ce que j'attendais en payant un abonnement aussi important. Review Source FP Fred P. Gérant Leisure, Travel & Tourism Used the software for: 1-2 years ### "Amenitiz est une société très réactive" January 26, 2026 5.0 Amenitiz est une société très réactive et nous sommes ravis de les avoir choisis pour Channel manager ! Tout fonctionne à merveille pour notre établissement et nous le recommandons à 200% Pros C'est fluide, fonctionnel, rapide et l'équipe de support, quand on en a besoin, ce qui est rare, est au top ! Cons Affichage à actualiser parfois quand on ajoute une réservation mais rien d'impactant quand on connait "l'astuce" Review Source TR Tomas R. Administrador de Reservas Hospitality Used the software for: 2+ years ### "Muy buena aplicación" February 6, 2025 5.0 Correcta y personal muy atento, contactan rapidamente para resolver problemas y dudas. Pros Muy amables y todo bien en general, la APP funciona muy bien, el personal de atención al cliente pendiente siempre para resolver. Cons Algún tema discrepamos, pero bien, aunque intentan dar soluciones. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing Amenitiz Relación calidad precio facilidad manejo Review Source AL Aramide L. Owner Manager Hospitality Used the software for: 6-12 months ### "Good services overall" September 19, 2024 5.0 I have found them to be supportive and friendly Pros Efficient staff All programmes especially the booking engine and the channel manager Cons Nothing. The services and interactions have been productive. Review Source NA Nancy A. CEO Hospitality Used the software for: 6-12 months ### "EXPERTS IN CUSTOMER CARE" August 30, 2024 5.0 SERVICE EXCELLENCE AT ITS BEST! Worth recommending. Pros Expert handlers of specific issues in the Customer Service Department Cons I haven't encountered any. My issues are solved fast. Alternatives considered [Smart Hotel](https://www.capterra.com/p/40949/Smart-Hotel-Software/) Reason for choosing Amenitiz I haven't found an alternative until now Review Source SR Susanne R. Owner Hospitality Used the software for: Less than 6 months ### "What they say on their website is NOT WHAT THEY DELIVER" June 22, 2023 1.0 Their product is completely and utterly unusable for me. Despite proving this to them, and despite hiring a developer from my end to help them improve their product, they weren't interested.The worst part? They won't let me out of the contract. Do yourself a favor and look for an alternative. Unless you want to get rid of your money, your guests, and your nerves. Pros I have to admit I learned a lot about what not to do in terms of advertising.Their website and their customer service claims served as a great reminder how to quickly ruin a business by overpromising and underdelivering. Or in their case, not delivering at all by selling an unusable product. Cons They promise the world and deliver absolutely nothing. In the end, you're left with a product that is harmful to your business, and you spent countless hours and money for this "service". They are not interested in resolving any issues. They count on the fact that you already spent too much time to make amenitiz software work, and that you won't leave them because you don't want to spend that time somewhere else, again.A business model that will ruin them, for sure. Clients are not as stupid as amenitiz seem to think they are. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.