# Amenitiz Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Amenitiz the right Website Builder solution for you? Explore 239 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183836/Amenitiz/reviews --- Amenitiz 4.3 (239) [View alternatives](https://www.capterra.com/p/183836/Amenitiz/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Amenitiz Ease of use 4.2 Customer Service 4.3 ## Pros and Cons in Reviews Francisco F Vacation Rental Property ManagerHospitality, Self-employedUsed the software for: 1-2 years. “I use Amenitiz as my PMS and channel manager to manage multiple apartments, and it has made my day-to-day operations much easier.“ February 27, 2026 Alessio B OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “This can easily lead to configuration errors that may cause various kinds of problems and create an overall sense of fragility that does not inspire much confidence.“ April 17, 2026 Alessio B OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “We have been working with Amenitiz for four years, and for over a year now we have noticed a clear improvement, particularly in support, both in terms of accessibility, with more channels and more days available, and in the competence and professionalism of the operators.“ April 17, 2026 KT Kathryn T OwnerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 6-12 months. “To change the calendar colour is a simple code change, but they cant do it because they are using template from another company.“ March 5, 2025 DD Dorothy D DirectorReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “She clearly guided me through the system to make the necessary reset and our properties were immediately opened for bookings.“ September 18, 2024 NH Nina H Owner and managerHospitality, Self-employedUsed the software for: Less than 6 months. “Sometimes I find it difficult to find what I‘m looking for. But under the help section are many explaining videos and help.“ September 14, 2024 Francisco F Vacation Rental Property ManagerHospitality, Self-employedUsed the software for: 1-2 years. “Highly recommended for property managers.“ February 27, 2026 KT Kathryn T OwnerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 6-12 months. “So I am still targeted by BOTS on email and Whatsapp.“ March 5, 2025 ## Showing most helpful reviews Showing 1-25 of 239 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alessio B. Owner Hospitality Used the software for: 2+ years ### "Strong Support and Good Value, with Room for Platform Improvement" April 17, 2026 4.0 We have been working with Amenitiz for four years, and for over a year now we have noticed a clear improvement, particularly in support, both in terms of accessibility, with more channels and more days available, and in the competence and professionalism of the operators. Their platform offers an interesting quality-price ratio, but it is held back by an architecture that is not always straightforward or intuitive, and is probably the result of successive layers of development. For this very reason, support plays a key role in preventing mistakes and quickly resolving unexpected and undesirable situations. All in all, they are a dynamic and interesting company, and if they continue investing in making the platform increasingly modern and flexible, they can truly reach a very high level. Pros It is a comprehensive platform with a range of features and modules that allows you to manage the main aspects of a small to medium-sized tourism business with a good price-quality ratio, from the website and pricing setup to the management of multiple sales channels and communication with guests. Its support is constantly improving in terms of accessibility, as well as quality and effectiveness. Cons The platform is very complex in its configuration logic, perhaps as a result of successive layers of development without ever undergoing a serious full-scale reengineering. This can easily lead to configuration errors that may cause various kinds of problems and create an overall sense of fragility that does not inspire much confidence. With customer care continuously improving, these negative aspects are being contained and managed, but a radical intervention would be desirable to turn the platform into something far more modern, flexible, and intuitive. Review Source ZN Zilton N. Manager Hospitality Used the software for: 2+ years ### "Wise change: Amenitiz" April 9, 2025 5.0 We have been using Amenitiz for over 2 years now and we are pleased to say that they have been a very helpful tool to manage our guest house, Paradise Suites, located in Carcavelos, Portugal. During this time, Amenitiz has not only provided us with reliable channel management services but also with lodgement of our website and payment system, among many other services. A full package of services for the right price. We support and recommend Amenitiz to hoteliers, young and old! Pros The concept of a Service Suite for a management software. Cons Minor: the fact that the period of stay for each guest is not repeated in all pages and all information popups. We consider that very important. Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Amenitiz offered more in its package than the competitor, for the same price. Review Source KT Kathryn T. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Service outstanding, functionality basic" March 5, 2025 3.0 Service outstanding, functionality basic Pros Amenitiz made it very easy to set up my website with booking engine. The staff are amazing and so helpful. The support was great and the after care equally as good. Cons What I am learning now, is that they just use templates and the requests I have done since the website has been set up, have been flatly refused. For example, my calendar isn't very clear, it is all in grey, and my potential guests are messaging saying that I am booked up, because its very unclear. I have asked Amenitiz to colour code my calendar to make it clearer, the answer was NO, that's not possible. My Contact Me form has been targeted by BOTS and the only solution offered is to take my Contact Me form down for a few days, to break the cycle. That's not really portraying a good company image. So I am still targeted by BOTS on email and Whatsapp. I am aware they should look at the Recaptcha score and make it higher to stop the BOTS, but they say its a generic platform they use and can't help me. So, albeit, the service is outstanding, I am now finding out after 6 months, the functionality and help with technical things are very poor. To change the calendar colour is a simple code change, but they cant do it because they are using template from another company. Alternatives considered [Bookalet](https://www.capterra.com/p/143505/Bookalet/) Reason for choosing Amenitiz They built the website and training given Review Source Francisco F. Vacation Rental Property Manager Hospitality Used the software for: 1-2 years ### "A game-changer for managing multiple apartments" February 27, 2026 5.0 Overall, my experience has been very positive. Amenitiz has made managing my apartments much easier by centralizing reservations, availability, rates and day-to-day operations in one platform. It has helped me save time, reduce mistakes across channels and stay more organized. The interface is intuitive and it’s a solid solution for anyone managing multiple properties. Pros I use Amenitiz as my PMS and channel manager to manage multiple apartments, and it has made my day-to-day operations much easier. Having reservations, availability and rates centralized in one place saves time and reduces mistakes across channels. Highly recommended for property managers. Cons Some advanced features take a bit of time to fully master at the beginning, especially if you manage multiple listings. Also, I’d love to see a few more automation options and reporting customization, but overall it keeps improving Review Source HC Heather C. Owner Hospitality Used the software for: 1-2 years ### "Direct Bookings Improved " February 6, 2025 5.0 They are a very friendly and supportive company who are excellent to deal with. The support is quick and easy to get. Pros My website. It’s amazing, easy to use and my direct bookings have increased dramatically. Cons At the beginning it was a bit more difficult to get support but this has significantly improved and it’s the best support from any online platform I know. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) Amenitiz promised more direct bookings which have now increased to 50% from zero. Review Source SK Steve K. oddjob Hospitality Used the software for: 1-2 years ### "Supported - yes with capable people " February 12, 2025 5.0 Good support via email or call to resolve glitches with OTAs calendars.. Pros Great and timely support on complex matters. Direct booking engine that stays in your website Cons Booking engine to manage pricing seems unnecessarily complex -too many factors to manage Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Direct booking website.... Online support offer Review Source FD Fe D. Director Hospitality Used the software for: 6-12 months ### "Prompt support and uplift in bookings" November 12, 2024 5.0 It was a big change for us as we had to redo our website and we had had a bad experience when changing channel manager with a different company previously but I can honestly say it has all been worth it as we have seen an uplift in bookings and we get clear and prompt support to questions that we have to manage our customers needs. Pros As a busy small business owner the support I receive from Amenitiz is great. I can ask for support with any questions that crop up with a member of the support team on an online chat and have my questions answered clearly and in a timely manor. We have defo seen a significant uplift in bookings since switching to Amenitiz due to the rate checker. Cons It was significantly more expensive than the provider we previously used ( double the cost) Switched from [Inn Style](https://www.capterra.com/p/146054/Inn-Style/) We needed to increase revenue and wanted to see if Amenitiz had a wider reach Review Source KM Konstantinos M. Director Real Estate Used the software for: 1-2 years ### "Great company with great services" November 9, 2024 5.0 Great company with great services. The channel manager is very good and understanding Pros Great company with great services. Both advisors Daniel and Jessica have replied to my questions with professionalism and great response Cons The mobile app could be better. Quite hard to navigate. Switched from [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) Whatsapp app integrated feature on the Amenitiz and website builder Review Source DS Dario S. owner Hospitality Used the software for: 1-2 years ### "Topcustomer service" January 2, 2026 5.0 Pros Customer service always responds quickly and in an extremely friendly manner, solving the problem... Cons I had to contact customer service through the auto-responder, who immediately put me in touch with an operator, who, as always, was very kind and helpful. Review Source JG Julie G. manager of the guesthouse Design Used the software for: 2+ years ### "I definitely recommend Amenitiz" August 7, 2025 5.0 Pros We've been working with Amenitiz for almost 3 years now and the support is just great. Everytime you have a question, you get an answer in the next few minutes. Whether it is their AI, the chat or a call. The everyday use of the extranet is really easy and time-saving. I can only recommend it. Cons The phone application could be more intuitive but I use it everyday and it does the job. ....................... Review Source JC Jaume C. Gerente, gestor y trabajador Leisure, Travel & Tourism Used the software for: 2+ years ### "Por el momento, contentos" December 10, 2025 5.0 Buen, en general muy bien. Atención correcta, ya que a parte de la IA de ayuda, puedes hablar con humanos muy eficientes, el motor bastante fácil de usar y ágil. Pros Me gusta la atención al cliente. Son atentos y resolutivos. También que van mejorando detalles del motor a menudo. Cons De momento no me he encontrado en ninguna situación. Unicamente que han tenido un par de desconnexiones que han resuelto rápido pero inquietan un poco ya que tenemos toda la información de las reservas allí. Alternatives considered [Hotelogix](https://www.capterra.com/p/76374/Hotelogix/)[Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Reason for choosing Amenitiz Me pareció interesante una empresa local y los servicios que me ofrecía y precio Switched from [AvaiBook](https://www.capterra.com/p/176921/Vacation-rental-software/) No me encajaba el sistema a mis necesidades por habitaciones Review Source JMC José Miguel C. Gerente Hospitality Used the software for: 2+ years ### "Grandes profesionales" June 24, 2025 5.0 Siempre que he tenido algún problema, o duda sobre algo, siempre me han atendido con mucha diligencia y corrección, y sobre todo me gusta que hay videoconferencias constantemente para ayudar a resolver nuevos problemas o nuevas soluciones para un montón de cuestiones. Pros El servicio es magnífico, así como la atención ante cualquier problema, la resolución es rápida y eficaz. Cons De momento ninguna desventaja, espero seguir teniendo el mismo trato durante mucho tiempo. Buena disposición siempre para solucionar problemas Switched from [Avirato](https://www.capterra.com/p/197795/Avirato/) Amenitiz me pareción más completo en cuanto a las necesidades. Review Source sD stéphanie D. Dirigeant Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Déception suite au démarchage telephonique" March 29, 2025 1.0 Suite à un démarchage téléphonique pour souscrire à Amenitiz, la présentation initiale semblait très prometteuse. Tout était clair, fluide et bien vendu. Cependant, lors de l’échange avec le conseiller 4 jours plus tard pour la mise en place de l’outil, de nombreux éléments se sont révélés ne pas correspondre à mes attentes ni à ce qui m’avait été présenté. J’ai donc immédiatement demandé la résiliation, dans le respect du délai légal de rétractation . Depuis, aucun retour de la part d’Amenitiz, malgré plusieurs relances. Pros Aucun - par contre la force de vente à distance est au top ! Cons Le service réclamation après vente : aucun retour de tous leurs services après une demande de résiliation dans le délai légal de rétractation Switched from [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) Suite à un démarché téléphonique où les prestations étaient vendues comme meilleures!!!! Mais pas du tout ! Pour un coût plus cher j’ai moins de fonction et doit encore être plus présente pour faire les transferts de réservation Review Source Ana F. Gerente Hospitality Used the software for: 1-2 years ### "Siempre al otro lado" January 24, 2025 5.0 Rapidez, eficiencia y amabilidad del equipo de soporte técnico Pros La rapidez en resolver dudas y problemas técnicos Cons Que no he aumentado las reservas directas tanto como quisiera Switched from [AvaiBook](https://www.capterra.com/p/176921/Vacation-rental-software/) Por precio y por problemas técnicos, no era un channel manager innovador Review Source MF Martine F. Responsable Restaurants Used the software for: Less than 6 months ### "Peut mieux faire" April 25, 2025 3.0 Bien et pourtant déçue. Quand un problème serieux survient on vous ballade entre le robot et le support Pros Qualite de la plateforme. Claire et repondant en toutes securites pour l ensemble des reservations. Cons Manque de réactivité concernant un probleme urgent. Bien regrettable. Surtout quand on est professionnel on doit répondre dans l efficacité Switched from [Octorate](https://www.capterra.com/p/168722/Octorate/) J ai quitté Octorate à cause de sa complexité. Review Source LP Lucio P. PROPRIETARIO Consumer Services Used the software for: 2+ years ### "Professionalità e supporto che danno ai clienti." March 16, 2026 5.0 Sicuramente una buonissima esperienza......sono cliente di Amenitiz da un pò di anni....e devo dire che è uno dei channel migliori che io abbia trovato. Pros Sono veramente molto professionali. Oggi ho avuto contatti telefonici con la Sig.na \[nascosto contenuto sensibile\] ...mi ha aiutato a fare delle operazioni che non avevo mai fatto e non sapevo nemmeno dove iniziare. Tutto si è svolto con semplicità e praticità. Mi ha fatto molto piacere avere il supporto di questo team. Complimenti......ottimo servizio. Cons Tutto è stato perfetto. Non ho mai avuto difficoltà con il loro modo di lavorare. Non devo e non posso dare giudizi contro. Review Source MR Marisa R. socio Hospitality Used the software for: 1-2 years ### "Un peligro a información disponible" October 31, 2025 1.0 Pros TRABALHO COM ELES A MAIS DE DOIS ANOS E ELES NAO SABIAM QUE AS INFORMACOES DE AMENITIZ PAY - PAYOUT, ERAM COMPARTILHADAS COM TODOS OS FUNCIOARIOS ATÉ O PESSOAL DA LIMPEZA SABEM QUANTO CAI NA CONTA DOS PROPIETARIOS Review Source ST Sophie T. gérante de maison d'hôte Leisure, Travel & Tourism Used the software for: 2+ years ### "Un outil et un accompagnement précieux!" March 25, 2026 5.0 Pros Excellent support client: aimable, réactif et compétent. Un accompagnement de qualité et de bon conseil. Cons Le support n'est pas joignable le soir ou le matin tôt... Problématique dans les heures où nous travaillons. Review Source IP IDA P. ALLOGGIO TURISTICO Hospitality Used the software for: Less than 6 months ### "pessimi - fanno anche danni" June 8, 2025 1.0 pessima, LA PEGGIORE. e io ho il piano a pagamento più completo. Non danni assitenza nè curano le urgenza di sabto e domenica! e per il turismo non aggiungo altro Pros la piattaforma è carina, sembrano molto gentili , ma sono degli incompetenti . Hanno fatto diversi errori ho le mail salvate Cons Sono degli assoluti incomoetenti: durante una seduta di formazione, LA formatrice , mi ha sbagliato un collegamento con una ota e non sapeva perchè cosa fosse XML che compariva in alto - LA FORMATRICE- per colpa sua ho ricevuto una prenotazione a prezzi stracciati e io le avevo detto di darmi il tempo di impostare il piano tariffario. Ti fanno una formazione a step e quindi se hai urgenza di aprire non sono didposti a dedidarc ipiù di tanto se non con il sipporto telefonico e anche lì.... una ragazzo che mi ha risposto e mi ha impostato una tariffa per agosto ha messo due restrizioni che andavano in confrlitto tra di lor e quindi non si rendeva conto che questo no mi avrebbe peresso di ottenre delle prenotazioni. Inotre , loro non danno assitenza diretta durante i week end, momento in cui lavorando nel settore del turismo problablmente hai più bisogno. E' chiaramente in contraddizione con il settore in cui si lavora e il tipo di assistenza che si decide di dare. Ho un ticket aperto per una problematica aperta ed essendo il sabato e la domenica di mezzo non ho ancora ricevuto assitenza e per colpa loro continuano ad arrivare prenotazioni sbagliate. In tutto ciò io ho un piano plus e pago circa € 100,oo al mese Review Source SP Samantha P. DIRECTION Leisure, Travel & Tourism Used the software for: 1-2 years ### "⭐️⭐️⭐️⭐️⭐️ Un outil précieux pour les hébergeurs indépendants" July 20, 2025 5.0 Des petits bugs irritants depuis 4 ans, comme des cases qui ne fonctionnent (charges factures par exemple) , ou "tout supprimer" dans l'onglet notification qui ne fonctionne toujours pas non plus , .. mais dans l'ensemble cela n'empêche pas la recommandation. Pros Amenitiz a vraiment simplifié la gestion de mon établissement : site internet, réservations, planning… tout est centralisé et facile à utiliser. L’équipe support est réactive et bienveillante, et les fonctionnalités sont pensées pour nous faire gagner du temps Cons Les commissions AmenitizPay sont certes un peu élevées, mais c’est un gage de sécurité et de fiabilité. Les paiements s’intègrent automatiquement dans la fiche client, ce qui évite les erreurs et facilite la gestion quotidienne. Un gain de sérénité non négligeable Review Source LP Lucile P. Founder Hospitality Used the software for: 6-12 months ### "Très bon service client ! " August 22, 2025 5.0 Nous avons eu une très bonne expérience sur amenitiz. La plateforme fonctionne bien, des mises à jours régulières sont faites afin d'améliorer l'expérience client. La service client est très vif. Pros Le service client est très vif, au moindre problème, nous pouvons rentrer en contact avec un conseiller qui répond à toutes nos questions. Cons Peut etre le temps de paiement entre le moment de la transaction client et le moment ou on reçoit le montant sur le compte. Review Source FP Fred P. Gérant Leisure, Travel & Tourism Used the software for: 1-2 years ### "Amenitiz est une société très réactive" January 26, 2026 5.0 Amenitiz est une société très réactive et nous sommes ravis de les avoir choisis pour Channel manager ! Tout fonctionne à merveille pour notre établissement et nous le recommandons à 200% Pros C'est fluide, fonctionnel, rapide et l'équipe de support, quand on en a besoin, ce qui est rare, est au top ! Cons Affichage à actualiser parfois quand on ajoute une réservation mais rien d'impactant quand on connait "l'astuce" Review Source jaP jesus alberto P. dueño Hospitality Used the software for: 6-12 months ### "reseña para amenitiz" May 26, 2025 5.0 Positiva, a reserva de lo que puse en lo anterior. Me gusta el tema de stripe y tener un costo bajo por transferencias interbancarias. Pros la atención es rápida y aclaran todas tus dudas. son pacientes los asesores para escuchar tus dudas y darles solución. Cons cuando migré de channel manager a amenitiz, me desconectaron de booking, quedé a la deriva y no tuve reservas por booking durante 17 días, lo cual yo no pude saber porque amenitiz nunca me advirtió de esa desconexión , hasta que un agente de amenitiz me llamó y me conectó, pero fue un boquete en mis finanzas de ése mes. Review Source PH Peli H. Gestora de vivienda vacacional Hospitality Used the software for: Less than 6 months ### "Lo mejor de mi negocio" April 17, 2025 5.0 Desde octubre del año pasado estoy trabajando con Amenitiz. Como motor de reservas es magnífico. Hay muchos detalles en el calendario muy útiles para mejorar la ocupación. Y lo más importante es que se sincronizan todas las plataformas 100%. El equipo es fantástico y recibo ayuda cada vez que lo necesito al instante. Pros Su eficacia como conjunto de todas las tareas diarias a realizar en la gestión y atención. Cons Lo menos que me gusta es no haberlo descubierto antes. Mi día a día es ahora mucho más fácil. Los primeros meses revisaba todas las reservas de las diferentes plataformas por si acaso. Me generaba más trabajo, pero ahora estoy tranquila porque estoy segura de que funciona y me fío totalmente. Review Source AM Aline M. Propriétaire Hospitality Used the software for: 2+ years ### "Very happy with Amenitiz" February 23, 2023 5.0 Pros It saved me a lot of time ! It is very easy to use and the team is always very helpful if anything is needed. Cons Some features you have on your computer don't appear on the phone ( change room for or change date for instance). Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.