--- title: "Amio Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Amio Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/183845/Amio/" page_type: "product" language: "en" --- # Amio Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Amio ## What is Amio? Amio helps you create AI-powered chatbots for e-shops that automate 95% of customer queries. Amio's chatbot can answer any after-sales query but it can also help with purchasing by recommending the right products. By detecting customers in need of an assistant and proactively starting a conversation with them, your e-commerce store can increase conversion by over 20%. Amio will use your product feeds to keep you up-to-date on stock, price changes, and new products. Adding Amio to your online store is simple and doesn't require much time: 1. AI training - add product feeds and other e-shop information 2. Change static answers - order status, complaints, etc. 3. Connect it to the helpdesk - allow customers to connect with your live agents. 4. Deployment - use Google Tag Manager (GTM) or JavaScript. ## What is Amio used for? [Chatbot](https://www.capterra.com/chatbot-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 17 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $150 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Amio?[Manage this product listing](https://www.g2.com/products/amio/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Amio 4.9 (17) VS. [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $150 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (17) Ease Of Use 4.6 (399) Value For Money 4.9 (12) Value For Money 4.6 (348) Customer Service 4.9 (17) Customer Service 4.7 (325) ## Amio alternatives [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (399)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009334/ChatGPT/) [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) Highest Rated [Botsonic](https://www.capterra.com/p/10016782/Botsonic/) [4.8 (81)](https://www.capterra.com/p/10016782/Botsonic/reviews/) Starting price $16.67 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10016782/Botsonic/) [View all alternatives](https://www.capterra.com/p/183845/Amio/alternatives/) ## FAQs about Amio Overview ### Which roles and teams benefit most from Amio? Amio is most used by customer support, customer care, and customer experience teams that manage high message volumes and need faster, more consistent responses. Team leaders, product and commercial leaders, IT executives, and ecommerce or marketing managers use it to streamline communication workflows, improve service quality, and support sales or retention. Answer based on 17 reviews Overview ### What company size and industries is Amio built for? Amio is built mainly for small businesses in e-commerce and retail, with 76% of reviewers from small companies and Apparel & Fashion leading at 29%. Retail represents 24% and Automotive 12%, while midsize businesses account for 18% and enterprises 6%. It is commonly used as a conversational AI platform. Answer based on 17 reviews Features and Usability ### What are the key features of Amio? Amio offers live chat, chatbot, automated responses, and omnichannel communication across chat, SMS messaging, and social media integration. It also includes AI copilot, intent recognition, sentiment analysis, knowledge base management, workflow automation, CRM, lead capture, reporting & analytics, and third-party integrations. Integrations ### Which third-party tools and platforms does Amio integrate with? Amio connects natively to BigCommerce, Bitrix24, Daktela, Freshchat, Freshdesk, Front, LiveAgent, Messenger, OpenCart, PrestaShop, Salesforce Commerce Cloud, Salesforce Service Cloud, ServiceNow, Shopify, Shopify Plus, Telegram, WhatsApp, WooCommerce, and WordPress. It supports over 20 integrations across ecommerce, support, CRM, and messaging platforms. Getting Started and Support ### What training and onboarding options does Amio offer? Amio provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does Amio offer? Amio provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Support is designed to cover both self-service and direct contact options, giving users multiple ways to get help when questions arise. ## Features AI summary Based on 1,278 Chatbot reviews Capterra data shows that buyers of chatbot software rank the following features as their top priorities: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) Amio supports all three of the features reviewers rate most highly: **Automated Responses**, **Language Detection**, and **Natural Language Processing**. Together, these capabilities help businesses respond faster, understand customer language automatically, and process user intent more accurately, allowing teams to handle conversations more efficiently and deliver more relevant support at scale. Language Detection 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Identify different languages AI/Machine Learning 4.4 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Live Chat 4.8 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Ability to chat online in real time Chatbot 4.9 (10) 40.00% of 10 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Natural Language Processing 4.8 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Reporting/Analytics 4.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Amio 47 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For eCommerce: Intended to be used by online stores - For Sales Teams/Organizations: Caters to sales teams - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Intent Recognition: Helps understand a user's intentions/actions - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Speech Recognition: Train your system to interpret and transcribe voice messages - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.8 (17) 4.8 Based on 17 reviews ## Pricing Value for money 4.9 (12) Free Trial Chatbot Starter $150.00 Flat Rate,Per Month AI Expert $350.00 Value for money 4.9 (12) 4.9 Based on 12 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[ LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (17) 4.9 Based on 17 reviews ## User reviews Overall rating 4.9 Based on 17 reviews Filter by rating 5(16) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent FL Florin L. Customer Support Manager Apparel & Fashion ### "An amazing AI solution to increase customer satisfaction" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 28, 2024 Overall, what you should expect from Amio is a young motivated team, ready help you in the process of setting up their products. Pros Amio provides a tool that connects AI to your day-to-day communication channels with the customer. For the moment we are implementing solutions for e-mails through the Mailbot and for chats, we have the Chatbot. These operate rather successfully in most of the countries we deliver our products to, guaranteeing the customer with up to date information on order status, return and refund situation. Cons For the time being chatGPT4 Turbo is somewhat of a dislike from my part, but I will try to define the promt even better, so that the generated answers are more specific, and in-tune to the customer requests. Alternatives considered [Born Digital](https://www.capterra.com/p/10016437/Born-Digital/) Reasons for choosing Amio The choice consisted in quality solution for a good price. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 5, 2024 Thanks, Floring, for your review. Glad you see us as young and motivated—we’re working hard on that as well as the product. 💪 JZ Judita Z. Head of customer support Apparel & Fashion ### "Efficient for chat and email automation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 28, 2024 Amio is a newer partner for us and to date we have to praise the overall cooperation on all points and express our satisfaction. Pros We use Amio mainly for mailbot, chatbot with gpt chat extension. I find Amio clear, easy to understand and easy to use as a user. Our first steps with Amio were aimed at using the mailbot to reduce the most frequent repeat queries from our customers, and we are gradually succeeding in doing this across the countries where we implement the mailbot. We are currently using the same logic with the chatbot where we will gradually want to move to GPT chat. Cons In my experience, especially with the actual work of setting up specific templates for the mailbot, I would welcome automatic cloning of the templates in question. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 6, 2024 Thank you for your valuable feedback! I’ll be sure to pass along your request for email templates to our product team for consideration. They will keep in touch with you. GH Gergo H. Customer care agent Apparel & Fashion ### "Easy to use and powerful tool." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2024 It made our daily workflow as customer care agents much easier and streamlined. Pros Their service is impeccable and they listen to our feedback - it really is super useful and the path to improve it even more is clear to us, users. Cons There are some rough edges on the interface / loading times. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 2, 2024 Happy to hear your feedback. Loading time of answers and history is something we are improving right now. 😉 OV Olga V. Customer service Apparel & Fashion ### "User friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 22, 2024 It is easy to use, easy to copy and paste the things you write and then you only need to modify them accordingly. Pros Easy to use, with simple instructions it's not complicated at all. Cons I don't have anything bad to say about using it. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 28, 2024 Thanks, Olga, hope you will enjoy the new feature we are about to release - auto update of product feeds for AI knowledge base. MB Martin B. Head of Product Fund-Raising ### "Vital for Effective Fundraising Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 22, 2024 Pros The dedicated Slack channel with Amio's success manager is a standout feature, providing quick resolutions and seamless support. The chatbots efficiently handle donor queries, enhancing our campaign effectiveness. Cons The deployment was late, but this was partly due to our own lack of effort. Better preparation and coordination could improve the deployment experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 28, 2024 Thank you, Martin, for your words. We will be happy to continue to help you with your fundraising activities. AM Alexander M. eCommerce Manager Consumer Goods ### "Simplifying E-commerce Chatbots" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2024 Pros Amio makes it incredibly easy to set up e-commerce chatbots with its user-friendly templates and AI/GPT integration. The chatbot handles most common questions seamlessly, and the integration of product feeds ensures that the chatbot remains current with up-to-date product information. This combination provides an excellent customer experience while saving time and effort on manual responses. Cons While Amio covers most questions well, there are occasional instances where further training may be required for niche or complex inquiries. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LS Ludvik S. Customer Care Specialist Retail ### "Powerful Chatbot Tool with Exceptional Analytics" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 26, 2024 Pros Amio's software excels in providing a comprehensive and user-friendly experience for building and managing chatbots for e-commerce. The platform's analytics are a standout feature, offering a high-level view of the bot's performance and allowing you to drill down into specific conversations for deeper insights. This is extremely valuable for optimizing the bot's responses and enhancing the overall customer experience. Cons While the tool's analytics are excellent, there is room for improvement in the presentation of data - namely the export. :-) Switched from [Freshchat](https://www.capterra.com/p/158117/Freshchat/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TZ Tomas Z. CPTO Health, Wellness and Fitness ### "Amio helped us automate our customers requests" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 8, 2024 Pros Possibility of automations for customers and saving time of our customer care specialists so they can take care about important cases of customers issues. Cons So far nothing I would mention. This company serves us what we expected Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Michal H. CSS Retail ### "The Amio Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 18, 2023 Pros With Amio, we benefit from an easy-to-use email editor and robust analytics that enhance our email bot. This combination simplifies customer interactions and provides insights for continual improvement, making our email automation process both efficient and effective for customer support. Cons There is nothing I can think of at this moment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 19, 2023 Thanks, Michal for sharing your experience with Amio email bot. 👍 TG Tijana G. Reservations and Customer Service Team Leader Automotive ### "Amio Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 September 7, 2023 Pros I like that the software is easy to use and their team is always ready to help. It benefits us by reducing the workload on the customer service requests and collecting leads that we can convert to customers later on. Cons Can’t think of anything here at the moment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 19, 2023 Thanks for your honest feedback. We will do our best to improve both product as well as customer success. 😉 [View all Reviews](https://www.capterra.com/p/183845/Amio/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.