# HumanFirst Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HumanFirst the right Natural Language Processing (NLP) solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183859/HumanFirst/reviews --- HumanFirst 4.9 (11) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of HumanFirst Ease of use 4.5 Customer Service 5.0 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Andrew G. NLP Engineer Computer Software Used the software for: Less than 6 months ### "Once I used it I realized it was what I'd been dreaming of" September 13, 2022 5.0 The UI challenges are so insignificant in comparison to what HF offers. The HF team are intelligent and kind. The tool works and we are getting value from it. Pros The tedious nuance of clustering and comparing outputs is abstracted away from the engineer who can work more efficiently. It lets you build agents from your chat data at scale revealing customer intents and the relation to your existing model. Cons The UI needs some work. It's a little confusing to know which model is active at any given time. Some functionalities are not intuitive. Reason for choosing HumanFirst Qbox is great for visualizing and improving an intent space but not much else. Humanfirst is a data management tool. It has an API, it does low-shot entity extraction, semantic search, and clustering. During purchasing talks I got the impression the team is motivated to stay on the cutting edge. I believe they will continue to package state of the art features into their tool. Review Source MR Maia R. Conversational AI Analyst Marketing and Advertising Used the software for: 6-12 months ### "HumanFirst" October 6, 2022 5.0 Initially, we used HumanFirst for primarily for intent training, and have trained and continue to refine several classifiers. However, we also recently switched to using HumanFirst as our real-time NLU for our chatbots by integrating it into our bot building tool, and have seen a ~10-20% rise in intent classification since (without any additional retraining). Pros HumanFirst lets you upload a lot of data then sort through it methodically with the aid of several clustering, filtering and suggestive features. It's made our data labelling process much more efficient, and has guided us while we continue to iteratively improve and extend our models. With HumanFirst, you can quickly put together an oversight of the data and notice groups that might have otherwise been missed. The UI is clean and intuitive though constantly evolving as new features are made available. The HumanFirst team are genuinely receptive to feedback and respond to our suggestions of what we'd like to see in future, as well as helping all team members get familiar with the product and suggesting ways of using HumanFirst tools in use cases that we hadn't considered of before. Cons Occasionally there is the odd bug but it's often quickly fixed after we flag it to the HumanFirst team. There are some areas that would be really useful to us that could be developed further (like entity training), but I believe the team is working on this. Alternatives considered [Conversational Cloud](https://www.capterra.com/p/225424/Conversational-Cloud/) Reason for choosing HumanFirst HumanFirst offered a tool for data labelling that was unlike anything else we saw. Review Source JG Jay G. Technical Writer Telecommunications Used the software for: 1-2 years ### "HumanFirst Review" September 8, 2022 4.0 After we boot-strapped the AI by assigning intents to almost all of the articles and added the SEO tags to the articles, we saw an immediate increase in CTR. I know this can be further improved through more gap analysis and intent tagging. I was also able to identify several gaps and write new articles for them, with dozens more on the way. HF's support has always been very helpful with any challenges I have and to try to improve the tool. Pros I love the way that HF can help me identify what customers are searching for by grouping intents. The searches are captured in Zendesk but without a way to organize that information it has little value. Organizing these searches by intent in HF allows me to improve SEO and CTR by adding the intents to the existing articles, and also helps with gap analysis for topics we haven't covered yet. Cons I sometimes have challenges with the AI misidentifying topics and clusters but that may just be due to the nature of my business. We work across multiple media and have lots of equipment so the AI sometimes has difficulty identifying what search goes with which product unless the customer specifies it. I don't know if there's a solution to this problem since customers will inevitably make vague searches, but it makes for a lot of dead wood in the searches since I don't want to assign a vague search and mis-train the AI if I incorrectly assume the customer's intent. It may help if I could assign the same intent to multiple articles. For example, when a customer searches for "parental control" I want to make sure they get results for parental control on their Wi-Fi network, and parental control on each of our cable boxes. Review Source PI Peter I. Conversation Designer Retail Used the software for: 1-2 years ### "The tool that turned conversation designers, into NLU designers" September 19, 2022 5.0 The overall experience has been overwhelmingly positive. From a toolset perspective: We can build NLU models extremely fast, disambiguate between intents, and use the tool within our BAU process for continuous improvement. On average, the models that we've used Human First, have about a 10-15% higher F1 score than the previous. From working with them: Human First feels more like a partner. They're deeply invested in our success, which shows with the fast communication, weekly syncs and input that we've had into the product itself. Pros The ability to cluster semantically similar text has been a game changer for us. Rather than trudging through excel spreadsheets looking for similar utterances, we could load tens of thousands of data points into Human First and completely rebuild a failing bots NLU model within weeks (rather than months). The disambiguation feature is also brilliant. Using this, we can better understand why conflicts are arising and fix them. To add to this, now, with the CX integration, we can make these changes knowing they'll work within our DialogFlow bots. A tool like Human First has been like upgrading from MS Paint to Photoshop. Rather than living within spreadsheets, we can apply a more "design thinking" approach to developing our NLU models. Cons Being new-ish software, there are sometimes some UI quirks and strange error messages. Due to the size of some of our bots, we have, once or twice, uploaded too much data into the tool, which resulted in some projects having trouble rendering it. However, this has never been a significant issue for us as the development team generally fixes problems within 24 hours. Reason for choosing HumanFirst Human First worked with us over a couple of months to help create a proof of concept and thoroughly understand how the tool works. This allowed us to see how it could fit into our workflow and our continuous improvement process. Review Source AP Ali P. Conversational Designer Retail Used the software for: 6-12 months ### "HumanFirst has changed the way we design, build and monitor our bots" August 11, 2022 5.0 As we have millions of conversations every month, monitoring and getting insight into what our customers are really saying was like a needle in the haystack. HumanFirst gives us quick and efficient insight into how our bots are working, and what needs to be done to fix them. Pros How easy it is to sort through unlabelled data, cluster and sort to intents. It helps us understand our data better, and very quickly. Cons While HumanFirst identifies training conflicts, it doesn't say why things are conflicting. It would be great to have the 'why' as well as the 'what' to create even more efficiency. Reason for choosing HumanFirst HumanFirst was much cheaper. QBox wanted to charge us 6000 pounds to trial it. The UI was much cleaner and easier to navigate too. Review Source LH Lee H. CTO E-Learning Used the software for: 6-12 months ### "Very unique product with an incredibly supportive team" August 15, 2022 5.0 Pros I haven't found any other product that addresses the problem that Humanfirst solves. The ability to build models and test models for our chatbot is a huge benefit over deploying and then testing against live conversation. Perhaps as or maybe more importantly the Humanfirst team is incredibly supportive and has worked extensively to ensure our ability to understand and use the platform in addition to identifying and assessing new use cases. Cons It's fairly complicated (although I'm not sure it could be made too much simpler) and requires a bit of training to become proficient. That said, we assessed other simpler solutions, but in the end they don't solve the problem well that Humanfirstsolves Review Source AB Annie B. Senior advisor Financial Services Used the software for: 1-2 years ### "No-code NLU for bot at scale" September 8, 2022 5.0 HumanFirst helped the team move to the next level. They listened to our needs and adapted the product according to our requirements. They supported the team members so that they were able to use the product optimally according to our use cases. I recommend HumanFirst for their product and for their team. They are good collaborators and business partners. Pros What I like the most is the bottom-up labeling workflow. They offer a smart way to perform a task that was a bit mind-numbing when done manually. Their approach allows you to really be data-driven and to process large datasets by focusing on what really improves the model instead of labeling everything. Cons For our business, integration would be easier if the product was available in a cloud platform marketplace. Review Source CG Cobus G. Independant Conversational AI Consultant Writing and Editing Used the software for: 6-12 months ### "HumanFirst For Intent Detection" August 18, 2022 5.0 Gartner advises that the first step in chatbot creation should be detecting customer intents, and aligning these intents with business intents. For this purpose HumanFirst is dieal. Pros What makes HumanFirst impactful for me is that it can be used for clustering semantically similar utterances for intent identification. Cons A graphic component to clustering can be added, but its current absence does not detract from the product. Review Source BM Ben M. Conversation Designer Information Technology and Services Used the software for: Less than 6 months ### "Conversational AI needs lots of data - HumanFirst gives you insight into your data" September 30, 2022 5.0 We needed to mine thousands of transcripts to identify intents the bot should have and training data to improve NLU. HumanFirst rapidly helped us achieve this. It's an ingenious tool that allows our team to quickly sort data. Pros We use HumanFirst to collect training data from transcripts - it's very easy to organise the data, and ensure your bot will be properly trained on the various ways users can say the same things. It's also great for quickly understanding the types of user requests - we noticed a few gotchas that the bot should be ready for while using HumanFirst. Cons So far we've not found anything to dislike Review Source GM Gilberto M. Technical Product Manager E-Learning Used the software for: 6-12 months ### "HumanFirst helps uncover your automated service needs" September 7, 2022 5.0 Great experience and great work from the HumanFirst team making sure your process is sounds and works. They also make sure the process includes all the features that the tool provides. It really simplifies understanding your user's need Pros It is very intuitive, this tool is easy to pick up and start sorting through your data in a very simple and straightforward way. It also has advanced tools for model training that helps make sure the model is logically viable. These advanced tools also help to sort out any contradictions within the model. Cons There are a couple of features that need some polish, from a usability standpoint, the usefulness and the accuracy of the features themselves. Review Source TM Travis M. Analytics Manager Information Technology and Services Used the software for: Less than 6 months ### "Exactly what we were looking for" September 8, 2022 5.0 We're still ramping up our operations with HumanFirst, but there's a growing buzz as other teams find out about the capability we have at our disposal. We're getting more opportunities almost on a daily basis. Pros We were actively looking for an out of the box language annotation tool that takes advantage of recent advancement in NLP technology. HumanFirst delivers every aspect of what we were looking for and then much more. With it, we are able to build and maintain accurate voice of the customer models that help us drive actionable insights. Cons The only update I've asked for is greater freedom to move utterances around that are relevant to existing categories while working through a workflow to create another one (e.g., finding utterances around a given topic or using 'Get Suggestions'). When working on one category, I often see utterances that are perfect for another category I've already identified. I want to be able to move these utterances where they should go in the middle of working through the other workflow. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.