# Docsumo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Docsumo the right Data Extraction solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183875/Docsumo/reviews --- Docsumo 4.3 (9) [View alternatives](https://www.capterra.com/p/183875/Docsumo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Docsumo Ease of use 4.8 Customer Service 4.4 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Arun B. Cofounder Hospitality Used the software for: 6-12 months ### "Great Product with Prompt Support" June 21, 2021 5.0 Pros Docsumo is a great product that helps intelligent data capture for our travel product. As travellers have lots of travel documents (passport / visa / tax documents) that are frequently processed we have been using for a long time now and have great accuracy and satisfactory support so far Cons Docsumo is a fast growing tool and it can expand the coverage of documents it offers Review Source JM Jacob M. Software Developer Real Estate Used the software for: 6-12 months ### "Great for Invoice Extraction!" November 22, 2022 5.0 Their support staff is kind and helpful and willing to meet at hours reasonable for our business. They invited us to slack group to post questions and they also schedule a weekly meeting with our team to make sure everything is flowing as expected. When we encountered problems in the early stages of our work with them, they fixed them quickly and always kept us updated with the latest news involving any problems we encountered. Pros Because of the volume of invoices we deal with, it became necessary for us to extract relevant information from them in order to formulate meaningful insights. Unfortunately, due to the sheer quantity, we began to look for a SAAS soluation that would help us bridge the gap from scanned invoices to extracted data. Docsumo provides us with that service by validating the extracted data and pulling the necessary information for us. Their webhooks upon a document being processed made it easy for us to handle the data in a way that best fit our usecase. Overall, we're extremely satisfied! Cons Docsumo provides categories that you can upload your documents to in order to extract the relevant information you have configured it to. These categories, in our case, are generic for invoices. We have a variety of invoices from across our properties that need to be parsed. Unfortunately, because of the vast amount of variety in our invoices, Docsumo's systems can get mixed up occasionally when trying to extract data. I imagine this is a problem more unique to us, as we do have a wide variety of invoices. NOTE: Docsumo does wonderfully more often than not and we have someone who goes in to fix any errors manually so it's not a problem for us. Reason for choosing Docsumo I wasn't involved in the selection process; however, I am aware that many products were investigated and they ultimately decided Docsumo best fit our use case. Review Source AM Abidullah M. Senior Solution Consultant Information Technology and Services Used the software for: Less than 6 months ### "Cool tool lacking professionalism and maturity" February 13, 2025 2.0 Services, support and software... none are mature enough for offering. We had questionable results on paid services and disappointing responses including all 3 scheduled and accepted calls either missed or docsumo guys joining very late. Pros Cool tool with easy of use. Looks and feels like any new-world tools putting AI to work. Cons Maturity is nowhere there :-( very disappointed. Review Source kG krishna G. supply chain mamager Internet Used the software for: 2+ years ### "Feedback for Docsumo from a user of 2+years" December 2, 2022 4.0 My overall experience with Docsumo is very pleasant Pros Data extraction feature is very impactful and is very convenient to use Cons The feature which is required for our work is sufficient. the issus some time we faced with the communication of docsumo team Review Source VR Verified Reviewer Founder Information Technology and Services Used the software for: Less than 6 months ### "Easy to use document digitisation software" September 14, 2019 5.0 Pros We have been using Docsumo to digitise our invoices which has helped eliminate our manual data entry hours. The sales process for Docsumo was very smooth and we got a demo from the team on the same day we put in the request. They put us right on track to test the tool. Works as it's supposed to & has helped us save tons of time. We pay according to our invoice volume rather than a fixed amount which is great flexibility for a mid-sized firm like us. Cons Need some work to make the UI more intuitive, but I've been told they are working on it. However once you get a hang (which doesn't take too much time honestly), it's a breeze to work on. Review Source Response from Docsumo October 3, 2019 Thank you so much for the positive review. We definitely could improve the onboarding flow and will be changing that soon. Dario G. Operations Consumer Services Used the software for: Less than 6 months ### "Really usefull, better customer service" April 20, 2020 5.0 Since the very begining everything was fine, they always say "Ask anything, even if you need support from our developers". Pros The easy was to talk to then, I had an interview after a few emails so they can know about what I need from them. Then they gave us a free trial and even they expanded the days because we needed that. And its so cheap to use. Cons They are almost starting, maybe an Spanish talker in the future will be nice. Review Source Response from Docsumo April 22, 2020 Thank you so much for your review Dario. We want to live by the principle that customers should be able to talk directly to developers to solve the problem. Looking forward to growing together. CR Charles R. SVP Hospital & Health Care Used the software for: 6-12 months ### "Automated check input process" June 22, 2021 5.0 I have tried many companies and no one was able to customize the software to my needs until I met Docsumo. I am extremely satisfied. Pros It used to take an employee a full day to input the cheks that we receive. With Docsumo it now gets entered within the hour with 0 mistakes!! Cons Would have liked a more complex reporting system Review Source GC Guilherme C. CEO Accounting Used the software for: I used a free trial ### "A growing businesses owner review" May 27, 2019 4.0 Pros I found Docsumo when I was searching for a Docsparser similar app. At first look, I thought it was not the right app for the document type I need to extract data. But chat with the support and they offered to add the template to my document and make it possible to automate. The support for inicial user was exceptional, even for small users like me. Cons The API documentation could be a little more detail. Alternatives considered [Docparser](https://www.capterra.com/p/154445/Docparser/) Reason for choosing Docsumo Better price Review Source Response from Docsumo May 29, 2019 Thank you Guilherme for the positive review. It is amazing working with you. yA yash A. Director Accounting Used the software for: I used a free trial ### "Great Tool for automation " September 17, 2019 4.0 Pros Docsumo is a very easy and an effective tool for automating the data entries from various kind of documents. Will save an organisation a good amount of time and efforts. Cons None was the feature was disliked as such Review Source Response from Docsumo October 4, 2019 Thanks for the positive feedback! We will keep striving to provide you with a great product and service. Similar Products Featured ## Related categories [Data Extraction](https://www.capterra.com/data-extraction-software/)[OCR](https://www.capterra.com/ocr-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.