--- title: "Metrobi Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Metrobi Software - reviews, pricing plans, popular comparisons to other Route Planning products and more." source_url: "https://www.capterra.com/p/183910/Metrobi-delivery-planning-software/" page_type: "product" language: "en" --- # Metrobi Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Metrobi ## What is Metrobi? Deliver with Metrobi. Grow with Confidence. Metrobi provides a fulfillment platform tailored for local businesses. It simplifies delivery management, enables seamless communication with recipients, links businesses with local contractor drivers, and streamlines their in-house delivery teams. ## What is Metrobi used for? [Delivery Management](https://www.capterra.com/delivery-management-software/)[Logistics](https://www.capterra.com/logistics-software/)[Route Planning](https://www.capterra.com/route-planning-software/) Recognitions Shortlist Best ease of use Best value for money Overall rating Based on 95 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $99 Usage Based, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Food Delivery / 2025 - Transportation Dispatch / 2025 Our "Best of" badge program showcases products with the highest ratings... - Courier / 2026 - Delivery Management / 2026 - Food Delivery / 2026 - Route Planning / 2026 Our "Best of" badge program showcases products with the highest ratings... - Courier / 2026 Do you work for Metrobi?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://metrobi.com&name=Metrobi) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Metrobi 4.9 (95) VS. [### Elite EXTRA](https://www.capterra.com/p/131389/Elite-EXTRA/) [4.7 (388)](https://www.capterra.com/p/131389/Elite-EXTRA/reviews/) Starting Price $99 Per User, Per Month Starting Price $35 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (95) Ease Of Use 4.6 (388) Value For Money 4.8 (94) Value For Money 4.6 (354) Customer Service 4.9 (95) Customer Service 4.8 (374) ## Metrobi alternatives [Track-POD](https://www.capterra.com/p/178880/Track-POD/) [4.7 (140)](https://www.capterra.com/p/178880/Track-POD/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178880/Track-POD/) [OptimoRoute](https://www.capterra.com/p/161579/OptimoRoute/) [4.6 (267)](https://www.capterra.com/p/161579/OptimoRoute/reviews/) Starting price $35.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161579/OptimoRoute/) [Driv.in](https://www.capterra.com/p/147906/Driv-in/) [4.7 (150)](https://www.capterra.com/p/147906/Driv-in/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147906/Driv-in/) [Detrack](https://www.capterra.com/p/188592/Detrack/) [4.7 (97)](https://www.capterra.com/p/188592/Detrack/reviews/) Starting price $26.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/188592/Detrack/) [View all alternatives](https://www.capterra.com/p/183910/Metrobi-delivery-planning-software/alternatives/) ## FAQs about Metrobi Overview ### What problems does Metrobi solve? Metrobi solves chaotic delivery operations by automating route planning, scheduling, dispatch, proof of delivery, and real-time tracking. It reduces manual coordination, missed deliveries, driver communication gaps, and poor visibility during peak demand. Restaurants, bakeries, retailers, caterers, event teams, and logistics managers benefit most from faster, more reliable local delivery workflows. Answer based on 93 reviews Overview ### Which roles and teams benefit most from Metrobi? Metrobi is most used by business owners, founders, CEOs, and operations managers who oversee delivery-heavy businesses and need tighter control over logistics. Operations and catering teams use it to coordinate routes, drivers, and fulfillment, while marketing and growth leaders benefit from reliable delivery performance that supports customer retention and service quality. Answer based on 95 reviews Overview ### What company size and industries is Metrobi built for? Metrobi is built mainly for small businesses, which make up 98% of reviewers, and it is most used in Food & Beverages at 23%. It also serves food and beverage makers, florists, wholesalers, caterers, and meal delivery companies, with additional use in Marketing and Advertising at 17% and Food Production at 7%. Answer based on 95 reviews Features and Usability ### What are the key features of Metrobi? Metrobi includes core delivery management features such as route optimization, scheduling, dispatch management, and order tracking. Differentiating capabilities include live driver tracking with ETAs, proof of delivery through photos and signatures, recurring route scheduling, and Shopify integrations. Reviewer feedback also highlights driver management and customer notifications as central to daily operations. Answer based on 58 reviews Integrations ### Which third-party tools and platforms does Metrobi integrate with? Metrobi integrates with 9 third-party platforms and tools, including Shopify POS, Shopify Multi Carrier Shipping Label, Shopify Product Options App, Shopify SAP Business One Connect, Shopify Collabs, WooCommerce, Squarespace, Wix, and Olo. These integrations cover ecommerce, shipping, and storefront operations. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Metrobi offer? Metrobi provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover broader group learning, documentation offers written reference material, and videos provide self-paced viewing for teams getting started. Answer based on 3 reviews Getting Started and Support ### What customer support options does Metrobi offer, and how do users rate the experience? Metrobi offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users generally describe support as easy to reach, fast, knowledgeable, and hands-on, with clear communication and real problem-solving. A few mention onboarding takes time or prefer support to handle driver issues more directly. Answer based on 58 reviews Features and Usability ### How reliable are Metrobi drivers for local deliveries? Metrobi provides generally reliable local delivery drivers with clear tracking and strong communication for time-sensitive orders. Small businesses, caterers, and e-commerce teams often value the professionalism and brand-friendly service, though some mention occasional last-minute cancellations, uneven driver quality, and slower driver acceptance during peak or urgent scheduling windows. Answer based on 51 reviews Features and Usability ### How does Metrobi handle driver scheduling and delivery coverage? Metrobi supports flexible driver scheduling, live tracking, and proof of delivery that help teams manage daily routes with less confusion. Restaurants, food delivery businesses, and high-volume local shippers often like the dependable driver network and route visibility, though some teams still face limited availability during holidays, peak hours, or urgent requests. Answer based on 31 reviews ## Features AI summary Based on 1,613 Route Planning reviews Capterra data shows that buyers of route planning software rank the following features as their top priorities: - **Delivery Tracking** (**55%** of reviewers rated this feature as critical) - **Mobile Access** (**58%**) - **Scheduling** (**53%**) Metrobi supports all three features reviewers value most: **Delivery Tracking**, **Mobile Access**, and **Scheduling**. Together, these capabilities help businesses monitor deliveries in real time, keep drivers and staff connected from anywhere, and plan routes and appointments more efficiently, allowing teams to improve delivery coordination and stay on schedule. Delivery Tracking 4.9 (67) 91.04% of 67 reviewers that rated this feature as important or highly important Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Mobile Access 4.5 (38) 86.84% of 38 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Scheduling 4.9 (38) 86.84% of 38 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Real-Time Monitoring 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks GPS 4.9 (7) 100.00% of 7 reviewers that rated this feature as important or highly important System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Routing 4.8 (49) 81.63% of 49 reviewers that rated this feature as important or highly important Plan daily routes to optimize employee scheduling and provide directions Metrobi 65 features ### All Features - 3PL Management: Outsource and manage third party logistics - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Portal: A website or login for customers to access information - Data Import/Export: Import and export data to and from software applications - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Driver ETA: Generate estimated arrival times for drivers to keep back office or customers informed - Driver Management: Track all personnel who operate company vehicles - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Fleet Management: Management of commercial motor vehicles for work-related purposes - Food Delivery Dispatching: Dispatch food deliveries - For Courier Services: Intended to be used by courier services - For Freight Operations: Intended to be used by freight brokers and logistics companies - For Restaurants: Serves restaurants - Geographic Maps: Visualize locations on a map - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Live Driver Tracking: Track driver locations on a map in real time - Live Tracking: Allow customers to track their order and keep them updated when the status changes. - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile Signature Capture: Capture signatures via mobile devices - Multi-Location: Manage and support multiple locations - Online Ordering: Tracks and processes online orders - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Tracking: Track orders throughout the fulfillment process - Performance: Identify the most performant content and the types of content that can be improved or eliminated. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Proof of Delivery: Capture photos, signatures, customer IDs, GPS coordinates or other information to act as proof of delivery - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Tasks: Set the frequency of a task's occurrence - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shipping Management: Manage and track orders being shipped to customers - SMS Messaging: Send messages via SMS - Status Tracking: Track the status over time for a request, process, asset, or transaction - Strategic Planning: At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them - Supply Chain Management: Manage the planning and execution of supply chain activities - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transportation Management: Organize and track the physical movement of goods from one location to another --- Get Advice We can help you find the software with the features you need. Features 4.8 (95) 4.8 Based on 95 reviews ## Pricing Value for money 4.8 (94) Free Trial Free Version Software Only $0.00 On-Demand Drivers We give you a custom quote bas Support (Dedicated Operations Managers) $99.00 Usage Based,Per Month Value for money 4.8 (94) 4.8 Based on 94 reviews ## Integrations [ Wix](https://www.capterra.com/p/169007/Wix/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/)[ Shopify Collabs](https://www.capterra.com/p/167862/Dovetale/)[ Olo](https://www.capterra.com/p/191606/Olo/)[ Shopify Multi Carrier Shipping Label](https://www.capterra.com/p/244554/Shopify-Multi-Carrier-Shipping-Label/)[ Shopify Product Options App](https://www.capterra.com/p/265910/Shopify-Product-Options-App/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (95) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (95) 4.9 Based on 95 reviews ## User reviews Overall rating 4.9 Based on 95 reviews Filter by rating 5(88) 4(7) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RL Roger L. Senior Administrative Assistant Transportation/Trucking/Railroad ### "Improved Delivery Coordination and Route Efficiency for Large-Item Distribution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2026 Using Metrobi has helped improve how we manage and coordinate home delivery operations across Maine and New Hampshire. As a company specializing in large consumer goods distribution, timely and organized deliveries are essential to our service quality. The platform has supported us in streamlining scheduling, improving route visibility, and reducing delays in daily operations. It has also made it easier to manage multiple delivery routes while maintaining clear communication between dispatch and drivers. Overall, it has contributed to more structured workflows and improved consistency in our delivery performance. Pros One of the strongest advantages is better route planning, which helps reduce unnecessary travel time and improves delivery efficiency for large-item shipments. The system also provides clearer scheduling tools that make it easier to assign and monitor deliveries throughout the day. Additionally, real-time updates help improve coordination between office staff and drivers, reducing miscommunication and missed deliveries. Cons While the platform is helpful overall, we found that additional customization options for reporting would improve its usefulness for internal performance tracking. It would also be beneficial to have more advanced filtering features when managing high-volume delivery schedules. In some cases, onboarding new users could be more streamlined for faster team adoption. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SL Slava L. Senior Software Developer Information Technology and Services ### "slavalysunkin825@gmail.com" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2026 As a Senior Software Developer at Avride, Metrobi has been a valuable platform for improving operational efficiency and supporting scalable delivery management. It simplified several logistics processes while allowing our team to focus more on innovation and autonomous mobility development. Pros Metrobi improved how we manage delivery scheduling, routing, and operational visibility across multiple testing environments. The platform made dispatch coordination more efficient and helped reduce manual workload for our logistics and engineering teams. Its route optimization and tracking capabilities supported smoother delivery execution while giving us better oversight of fleet performance and operational timelines. Cons Some advanced customization features required additional setup time, especially when aligning workflows with our internal development systems. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM Darek M. Senior Operations Manager Consumer Services ### "Streamlining Venue Delivery Operations with Metrobi" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 12, 2026 Metrobi has significantly improved how we coordinate and manage delivery logistics across multiple hospitality environments. As a company focused on mobile ordering solutions for stadiums, healthcare facilities, and business dining, having reliable route planning and dispatch visibility has helped us maintain efficient service during high-demand periods. The platform supports operational consistency while improving communication between drivers, staff, and customers. Pros The route optimization and dispatch tools are easy to manage, even during peak event hours. Real-time tracking and delivery updates improved workflow visibility and helped our teams respond faster to operational changes. Cons Some reporting features could offer deeper customization for enterprise-level operational analysis, especially for larger venue networks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JW justin W. Senior director Food & Beverages ### "Efficient route for optimization for Growing business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2026 Metrobi has significantly improved our daily delivery operations. Once you get past the learning, it becomes an indispensable tool for logistics management. Pros Metrobi makes route planning incredibly efficient. The automated optimization saves hours compared to manual scheduling, and the interface is clean intuitive Cons Intial setup takes some time to fully understand all feautures, especially the first time users and the result is perfect Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PJ Predrag J. Co-Founder Marketing and Advertising ### "Perfect Fit for Our Client's Catering Logistics" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 14, 2025 Metrobi made managing our client's catering deliveries simple and stress-free, especially during busy seasons. Pros Flexible scheduling, real-time tracking, and professional drivers make a huge difference. Clients love receiving live updates and delivery confirmations. Cons I’ve had a seamless experience since day one. It’s obvious that Metrobi truly prioritizes its customers when designing its services Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DY Deepak Y. Manager Package/Freight Delivery ### "Smooth Flower Deliveries That Impress Every Time" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 11, 2025 Our flower shop uses Metrobi Charlotte courier to ensure every bouquet arrives fresh and flawless. Route optimization avoids heavy traffic, and proof of delivery photos help us maintain a premium customer experience. Clients receive live ETA updates, which makes the process completely stress-free. Metrobi helped us elevate our service to new heights. Pros Smart routing, instant ETAs, and beautiful delivery accuracy. And what I liked most about Metrobi is its smart delivery automation and real-time tracking. The platform makes managing multiple deliveries effortless, ensuring on-time arrivals and a smooth customer experience every time. Cons None—it’s reliable through and through. The only thing I’d like to see improved in Metrobi is more advanced customization options for reports and notifications. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Vanita R. IT manager Computer Software ### "Excellent Platform for Our Coffee Roastery" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 31, 2025 My experience with Metrobi has been invaluable for handling recurring deliveries to cafés across the city. Pros Recurring scheduling is easy, driver tracking is accurate, and proof of delivery eliminates confusion. Setup was fast and user-friendly. Cons We’ve had no issues whatsoever. Reasons for Choosing This Software: We needed a robust delivery partner for daily wholesale distribution, and Metrobi delivered. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Mentor H. Manager Logistics and Supply Chain ### "Scalable Delivery Management for a Growing Startup" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 26, 2025 As a fast-growing food-tech startup, we needed delivery management software that could scale with us. Metrobi’s route planner and centralized dashboard have been crucial. We handle hundreds of orders weekly, and the system ensures every delivery is optimized, trackable, and reliable. What once took hours of manual coordination now takes minutes. The support team has been outstanding, always quick to assist. Metrobi has allowed us to grow without worrying that logistics would hold us back. Pros Scalable delivery management software for startups Route planner handles high volumes efficiently Excellent support team Real-time updates and easy-to-use dashboard Saves hours of manual coordination Cons The only downside is that Metrobi has set such a high bar that we now compare every other vendor to them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TR Tom R. Owner Farming ### "owner of Earth First Farms" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 15, 2025 Pros Great customer support. Drivers are a little hit or miss, but the 'hits' are fantastic and always make things easier. Cons I don't like the changes to the customer info while uploading and creating a new delivery. I need more details and flexibility on the product field Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BF Brian F. Director of Operations Food & Beverages ### "Director of Operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 5, 2025 A slow start but once there were more drivers in my network, everything has been running smoothly and efficiently Pros The customer support and open communication. Very easy to contact them and talk about any potential or current challenges. Cons last minute Orders can be tough to fulfill, but the team does work hard to do so. Another challenge is when a driver drops out last minute. There are not notifications for me the customer to know about that. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/183910/Metrobi-delivery-planning-software/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Elite EXTRA vs Metrobi](https://www.capterra.com/compare/131389-183910/Elite-EXTRA-vs-Metrobi-delivery-planning-software)