--- title: "Metrobi Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Metrobi the right Route Planning solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/183910/Metrobi-delivery-planning-software/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Metrobi 4.9 (94) [View alternatives](https://www.capterra.com/p/183910/Metrobi-delivery-planning-software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Metrobi Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews SL Slava L Senior Software DeveloperInformation Technology and Services, 201 - 500 employeesUsed the software for: 1-2 years. “Its route optimization and tracking capabilities supported smoother delivery execution while giving us better oversight of fleet performance and operational timelines.“ May 13, 2026 TR Tom R OwnerFarming, 2 - 10 employeesUsed the software for: 1-2 years. “I don't like the changes to the customer info while uploading and creating a new delivery. “ September 15, 2025 RL Roger L Senior Administrative AssistantTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 6-12 months. “Additionally, real-time updates help improve coordination between office staff and drivers, reducing miscommunication and missed deliveries.“ May 14, 2026 EC Edison C Operations AssistantHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “The platform at times can be hard to navigate, specifically the map viewer.“ July 8, 2025 jw justin w Senior directorFood & Beverages, 51 - 200 employeesUsed the software for: Less than 6 months. “Metrobi has significantly improved our daily delivery operations. Once you get past the learning, it becomes an indispensable tool for logistics management.“ May 4, 2026 KL Kelly L OwnerFood & Beverages, Self-employedUsed the software for: 1-2 years. “Metrobi showed up for my business at the right time when I needed help, my husband who helped with deliveries had a shoulder injury, and I didn't know how I was going to be able to get my deliveries done.“ September 19, 2024 DY Deepak Y ManagerPackage/Freight Delivery, 2 - 10 employeesUsed the software for: 1-2 years. “Smart routing, instant ETAs, and beautiful delivery accuracy. And what I liked most about Metrobi is its smart delivery automation and real-time tracking.“ November 11, 2025 SR Shelby R Director Of OperationsFood & Beverages, 51 - 200 employeesUsed the software for: 6-12 months. “At times it takes a while to find a driver.“ November 12, 2024 ## Showing most helpful reviews Showing 1-25 of 94 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Senior Administrative Assistant Used the software for: Less than 1 year ### "Improved Delivery Coordination and Route Efficiency for Large-Item Distribution" May 20, 2026 5.0 Using Metrobi has helped improve how we manage and coordinate home delivery operations across Maine and New Hampshire. As a company specializing in large consumer goods distribution, timely and organized deliveries are essential to our service quality. The platform has supported us in streamlining scheduling, improving route visibility, and reducing delays in daily operations. It has also made it easier to manage multiple delivery routes while maintaining clear communication between dispatch and drivers. Overall, it has contributed to more structured workflows and improved consistency in our delivery performance. Pros One of the strongest advantages is better route planning, which helps reduce unnecessary travel time and improves delivery efficiency for large-item shipments. The system also provides clearer scheduling tools that make it easier to assign and monitor deliveries throughout the day. Additionally, real-time updates help improve coordination between office staff and drivers, reducing miscommunication and missed deliveries. Cons While the platform is helpful overall, we found that additional customization options for reporting would improve its usefulness for internal performance tracking. It would also be beneficial to have more advanced filtering features when managing high-volume delivery schedules. In some cases, onboarding new users could be more streamlined for faster team adoption. Review Source R Reviewer Senior Software Developer Used the software for: 1-3 years ### "slavalysunkin825@gmail.com" May 18, 2026 5.0 As a Senior Software Developer at Avride, Metrobi has been a valuable platform for improving operational efficiency and supporting scalable delivery management. It simplified several logistics processes while allowing our team to focus more on innovation and autonomous mobility development. Pros Metrobi improved how we manage delivery scheduling, routing, and operational visibility across multiple testing environments. The platform made dispatch coordination more efficient and helped reduce manual workload for our logistics and engineering teams. Its route optimization and tracking capabilities supported smoother delivery execution while giving us better oversight of fleet performance and operational timelines. Cons Some advanced customization features required additional setup time, especially when aligning workflows with our internal development systems. Review Source R Reviewer Senior Operations Manager Used the software for: 1-3 years ### "Streamlining Venue Delivery Operations with Metrobi" May 18, 2026 5.0 Metrobi has significantly improved how we coordinate and manage delivery logistics across multiple hospitality environments. As a company focused on mobile ordering solutions for stadiums, healthcare facilities, and business dining, having reliable route planning and dispatch visibility has helped us maintain efficient service during high-demand periods. The platform supports operational consistency while improving communication between drivers, staff, and customers. Pros The route optimization and dispatch tools are easy to manage, even during peak event hours. Real-time tracking and delivery updates improved workflow visibility and helped our teams respond faster to operational changes. Cons Some reporting features could offer deeper customization for enterprise-level operational analysis, especially for larger venue networks. Review Source R Reviewer Senior director Used the software for: Less than 1 year ### "Efficient route for optimization for Growing business" May 8, 2026 5.0 Metrobi has significantly improved our daily delivery operations. Once you get past the learning, it becomes an indispensable tool for logistics management. Pros Metrobi makes route planning incredibly efficient. The automated optimization saves hours compared to manual scheduling, and the interface is clean intuitive Cons Intial setup takes some time to fully understand all feautures, especially the first time users and the result is perfect Review Source Stella F. Manager Used the software for: 1-3 years ### "Smooth Flower Deliveries That Impress Every Time" November 25, 2025 5.0 Our flower shop uses Metrobi Charlotte courier to ensure every bouquet arrives fresh and flawless. Route optimization avoids heavy traffic, and proof of delivery photos help us maintain a premium customer experience. Clients receive live ETA updates, which makes the process completely stress-free. Metrobi helped us elevate our service to new heights. Pros Smart routing, instant ETAs, and beautiful delivery accuracy. And what I liked most about Metrobi is its smart delivery automation and real-time tracking. The platform makes managing multiple deliveries effortless, ensuring on-time arrivals and a smooth customer experience every time. Cons None—it’s reliable through and through. The only thing I’d like to see improved in Metrobi is more advanced customization options for reports and notifications. Review Source Vanita R. IT manager Used the software for: Less than 1 year ### "Excellent Platform for Our Coffee Roastery" November 18, 2025 5.0 My experience with Metrobi has been invaluable for handling recurring deliveries to cafés across the city. Pros Recurring scheduling is easy, driver tracking is accurate, and proof of delivery eliminates confusion. Setup was fast and user-friendly. Cons We’ve had no issues whatsoever. Reasons for Choosing This Software: We needed a robust delivery partner for daily wholesale distribution, and Metrobi delivered. Review Source Predrag J. Co-Founder Used the software for: 1-3 years ### "Perfect Fit for Our Client's Catering Logistics" November 17, 2025 5.0 Metrobi made managing our client's catering deliveries simple and stress-free, especially during busy seasons. Pros Flexible scheduling, real-time tracking, and professional drivers make a huge difference. Clients love receiving live updates and delivery confirmations. Cons I’ve had a seamless experience since day one. It’s obvious that Metrobi truly prioritizes its customers when designing its services Review Source R Reviewer Owner Used the software for: 1-3 years ### "Consistently Reliable" June 24, 2025 5.0 Working with Metrobi has streamlined our delivery operations significantly. As a marketing company, timing and presentation matter, and Metrobi helps us ensure both. The platform is easy to use, customer service is responsive, and we consider them an extension of our team. Their service has helped us maintain a professional edge in client-facing campaigns. Pros Metrobi has been a consistently reliable delivery partner for our printed marketing materials. Their real-time tracking and clear communication make it easy to plan our campaigns with confidence. We’ve especially appreciated their on-time performance, even with tight deadlines, and how professional their drivers are when representing our brand to clients. Cons If we had to mention one thing, it would be that availability during peak hours can sometimes be limited if we don’t book in advance, but that’s understandable given demand. Review Source R Reviewer Operations Assistant Used the software for: Less than 1 year ### "Flexible, great service, and easy to use!" July 9, 2025 5.0 Metrobi is a well-built platform with very few drawbacks in its use. High-volume delivery businesses can rely on their bulk upload functionalities, flexibility in route updates, and a reliable base of drivers who are both skilled and pleasant to work with. I'm so glad we changed shipping partners to Metrobi! Pros Metrobi offers highly flexible shipping options for a range of shipping needs. For my context of high-volume perishable food deliveries, it offered the flexibility I needed with a stellar network of drivers that I can depend on. Metrobi's chat function is a complete game-changer, as there are last-minute fixes such as address updates or stop deletions that I can simply ask they take care of. Then they just notify me when done! It is orders of magnitude better than any other shipping solution on the market as far as I am currently aware. Cons The platform at times can be hard to navigate, specifically the map viewer. At times driver routes are hard to distinguish and the driver location icons are not updated in real time. Some drivers are not as good of quality as others. Review Source R Reviewer Office Manager Used the software for: Less than 1 year ### "So good so far" April 9, 2025 4.0 Pretty good so far. We will continue to use it. Pros I think the website is easy to use and navigate for clients. Cons I don't like that the clients do not have an app to use. When I am out on the road or not at my desk, l want to be able to log in to an app and manage my account - not have to log in through the phone browser. Review Source R Reviewer COO Used the software for: Less than 1 year ### "Metrobi gives better service at a cheaper price!" July 1, 2025 5.0 We have had a stellar experience with Metrobi. Our clients are happy and my business saves money. Metrobi has transformed how we distribute our packages across the state! Pros Metrobi provides an excellent and responsive delivery service that saves me 40% or more compared to UPS or Fedex. Our clients receive their packages faster, and I can find drivers whenever I need them. Metrobi has transformed how we distribute our packages across the state! Cons It does require more time to create Metrobi routes than to just print delivery stickers for UPS. It is worth the time invested though, and I get faster every week. I would appreciate some additional controls to manually assign preferred drivers between my routes and to know the size of their delivery vehicles. Review Source PS Pratik S. Founder Used the software for: Less than 1 year ### "One of the Best Decisions We’ve Made" April 22, 2025 5.0 Switching to this platform gave us an instant operational boost. We noticed fewer delays, better organization, and happier drivers. Pros Route changes can be made in real time with no disruption. Plus, our customers appreciate the delivery notifications. Cons The analytics view could be a bit more visual. It feels annoying. Review Source R Reviewer Manager Used the software for: Less than 1 year ### "Made Our Floral Deliveries a Breeze" May 8, 2025 5.0 Metrobi has taken the chaos out of our peak delivery days and helped us keep customers happy. Pros The real-time tracking and route planning are extremely helpful, especially during busy seasons. It’s easy to schedule multiple deliveries and monitor them all at once. Cons We haven't encountered any problems; everything runs as promised and we really like the experience so far. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Amazing service for small bakery" March 25, 2025 5.0 This has been an amazing option for my small bakery -- we've had trouble with the standard food delivery services, and Metrobi has made it easy Pros Incredibly responsive customer support team. Friendly, helpful, and responsive 24x7. Cons I get a little nervous as the date/time of my delivery approaches when a driver hasn't accepted it yet. So far, though, they've always come through. Review Source R Reviewer CEO Used the software for: 1-3 years ### "1 year plus using Metrobi " January 16, 2025 5.0 Pros Metrobi's drivers are more consistent and reliable than other services we've used. The notifications to the customer are also great, customers have peace of mind being able to see when to expect their delivery. The support team is very attentive and quick to respond and actually knowledgeable enough to help troubleshoot issues when they arise. Cons Drivers often default to calling us directly instead of dispatch support. It's preferable when support is the first point of contact to minimize our administrative time. Review Source R Reviewer SEO Manager Used the software for: Less than 1 year ### "Reliable and Hassle-Free Courier Service" February 6, 2025 5.0 Metrobi has been a fantastic courier service for our business. Their drivers are professional, and any issues get resolved quickly. The service is reliable, cost-effective, and integrates smoothly with our scheduling tools. We’re very happy with it and plan to keep using it! Pros Always on-time and reliable Clear and fair pricing Support team is responsive and helpful Cons Sometimes, availability is limited during peak times, but planning ahead helps avoid issues. Review Source R Reviewer Director of Operations Used the software for: Less than 1 year ### "Director of Operations" September 8, 2025 5.0 A slow start but once there were more drivers in my network, everything has been running smoothly and efficiently Pros The customer support and open communication. Very easy to contact them and talk about any potential or current challenges. Cons last minute Orders can be tough to fulfill, but the team does work hard to do so. Another challenge is when a driver drops out last minute. There are not notifications for me the customer to know about that. Review Source Gadzhi I. Administrator Used the software for: Less than 1 year ### "Rock-Solid Delivery Service" February 12, 2025 5.0 Metrobi has taken the stress out of managing logistics. Their courier services are fast, efficient, and backed by an excellent support team. Thanks to their route optimization, our shipments always arrive on time, and we can easily track everything in real-time. The platform is user-friendly, and it integrates well with our existing tools. It’s a reliable solution for any business that needs smooth, hassle-free deliveries. Pros Ain’t no guessing when your package’s arriving. Support team actually listens—rare these days. Works great with our logistics software, no headaches. Cons Would love a feature to pre-schedule more routes at once, but overall, it’s great. Review Source R Reviewer Marketer Used the software for: Less than 1 year ### "Metrobi makes logistics easy" May 12, 2025 5.0 Running deliveries used to be a headache, but Metrobi changed that. Their delivery management software is next-level, making scheduling and tracking effortless. I don’t waste time fixing delivery issues anymore. Pros Scheduling is quick and painless. The tracking system is super accurate. The software keeps everything organized without me lifting a finger. Cons I have not found issues yet. It just works. Review Source Adnan H. Marketing Executive Used the software for: Less than 1 year ### "Stress-Free Courier Service" March 26, 2025 5.0 Ain’t gotta worry ‘bout nothin’ with Metrobi. They pick up, they drop off, and they do it on time. Makes runnin’ a business a whole lot easier. Pros Always on time, no nonsense. The tracking system works like a dream. Support team actually helps when ya need ‘em. Cons Same-day delivery slots fill up fast sometimes. Review Source Dinesh J. Marketing Manager Used the software for: Less than 1 year ### "Reliable and Easy-to-Use Delivery Platform for Local Businesses" April 9, 2025 5.0 We've been using Metrobi for a few months now, and it's been a huge help in managing our local deliveries. What I really like is how easy the platform is to use—not just for our team, but also for our drivers. The interface is clean and straightforward, so we don’t waste time trying to figure things out. Pros Easy to use Real-time driver tracking Great customer support Smooth scheduling and communication Cons Initial setup took a bit of getting used to Review Source R Reviewer Software Development Intern Used the software for: I used a free trial ### "Reliable and Tech-Savvy Courier Service" February 27, 2025 5.0 Metrobi has been a reliable courier service for our growing business. Their advanced AI and route optimization ensure deliveries are fast and efficient. The platform is super easy to use, and the drivers are always dependable. It’s the perfect delivery solution for any small business. Pros Reliable and always on time Excellent route optimization powered by AI Easy-to-use scheduling system Cons Would love more same-day delivery options, but it’s manageable with planning. Review Source R Reviewer Product marketing specialist Used the software for: Less than 1 year ### "Super Easy and Reliable!" March 13, 2025 5.0 Super easy to use, drivers are solid, and the support actually helps! Pros Metrobi makes deliveries super easy with reliable local drivers. The platform is simple to use, and what I love most is that their customer support actually helps instead of just sending automated replies. Cons Sometimes, finding available drivers can take longer than expected, especially during busy hours. Review Source Ila B. Digital Marketing Manager Used the software for: Less than 1 year ### "Reliable and Efficient Food Delivery Partner" March 4, 2025 5.0 Metrobi is hands down the most reliable courier service we’ve used. Their AI-driven route optimization ensures every delivery is on time, and the real-time tracking keeps us in the loop. It’s a game-changer for food businesses. Pros On-time deliveries every time, route optimization tailored for busy businesses and easy integration with our restaurant software. Cons Would like more late-night delivery options, but it’s not a deal-breaker. Review Source Srushti V. Product Marketer Used the software for: Less than 1 year ### "Solid Delivery Solution" February 4, 2025 5.0 We’ve been using Metrobi for almost two years. Their drivers are polite, and any issues get sorted out quickly by support. The cost is fair for the level of service, and it integrates well with our scheduling tools. We’re mostly satisfied and plan to continue using it. Pros Reliable and on-time deliveries Clear pricing structure Responsive support team Cons Occasionally, driver availability is limited on major holidays, but we work around it by booking in advance. 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