# Page 2 | Metrobi Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Metrobi the right Route Planning solution for you? Explore 91 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183910/Metrobi-delivery-planning-software/reviews --- Metrobi 4.9 (91) [View alternatives](https://www.capterra.com/p/183910/Metrobi-delivery-planning-software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Metrobi ## Showing most helpful reviews Showing 26-50 of 91 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DY Deepak Y. Manager Package/Freight Delivery Used the software for: 1-2 years ### "Smooth Flower Deliveries That Impress Every Time" November 11, 2025 5.0 Our flower shop uses Metrobi Charlotte courier to ensure every bouquet arrives fresh and flawless. Route optimization avoids heavy traffic, and proof of delivery photos help us maintain a premium customer experience. Clients receive live ETA updates, which makes the process completely stress-free. Metrobi helped us elevate our service to new heights. Pros Smart routing, instant ETAs, and beautiful delivery accuracy. And what I liked most about Metrobi is its smart delivery automation and real-time tracking. The platform makes managing multiple deliveries effortless, ensuring on-time arrivals and a smooth customer experience every time. Cons None—it’s reliable through and through. The only thing I’d like to see improved in Metrobi is more advanced customization options for reports and notifications. Review Source VR Verified Reviewer Consultant Restaurants Used the software for: 1-2 years ### "The Delivery Management Software That Transformed Our Operations" September 1, 2025 5.0 I was in charge of deploying and managing delivery management for a specialty coffee shop client. Running a coffee shop that delivers freshly roasted beans to customers across the city is always stressful. Since adopting Metrobi’s delivery management software, my client's workflow has completely transformed. The route planner ensures that drivers take the most efficient paths, cutting down on delays and fuel costs. I now have complete visibility over every order in real time, and our team no longer spends hours manually coordinating deliveries. As my client once remarked, the platform does feel like having a logistics department in my pocket; organized, accurate, and reliable. Most importantly, our customers almost never complain about any delays - we are able to constantly ensure timely deliveries. Metrobi has truly given us peace of mind and allowed us to focus more on product quality rather than worrying about logistics. Pros 1\. Highly intuitive delivery management software that scales with small businesses 2. Route planner optimizes delivery schedules and saves both time and money 3. Real-time order tracking with seamless communication between shop and drivers 4. Professional, polite drivers who handle fragile packages with care 5. Easy onboarding for new staff and quick learning curve 6. Excellent customer support team that is responsive and proactive Cons 1\. Occasionally wish for even more advanced customization in the route planner (but the current setup already works very well) 2. With so many features available, it can take a little time to explore everything, though once you do, it’s a huge advantage Review Source MH Mentor H. Manager Logistics and Supply Chain Used the software for: 1-2 years ### "Scalable Delivery Management for a Growing Startup" September 26, 2025 5.0 As a fast-growing food-tech startup, we needed delivery management software that could scale with us. Metrobi’s route planner and centralized dashboard have been crucial. We handle hundreds of orders weekly, and the system ensures every delivery is optimized, trackable, and reliable. What once took hours of manual coordination now takes minutes. The support team has been outstanding, always quick to assist. Metrobi has allowed us to grow without worrying that logistics would hold us back. Pros Scalable delivery management software for startups Route planner handles high volumes efficiently Excellent support team Real-time updates and easy-to-use dashboard Saves hours of manual coordination Cons The only downside is that Metrobi has set such a high bar that we now compare every other vendor to them. Review Source PJ Predrag J. Co-Founder Marketing and Advertising Used the software for: 1-2 years ### "Perfect Fit for Our Client's Catering Logistics" November 14, 2025 5.0 Metrobi made managing our client's catering deliveries simple and stress-free, especially during busy seasons. Pros Flexible scheduling, real-time tracking, and professional drivers make a huge difference. Clients love receiving live updates and delivery confirmations. Cons I’ve had a seamless experience since day one. It’s obvious that Metrobi truly prioritizes its customers when designing its services Review Source GK Gaurav K. Founder Oil & Energy Used the software for: 1-2 years ### "Fantastic Solution for Busy Wholesale Routes" May 1, 2025 5.0 Metrobi has significantly improved the efficiency and organization of our daily wholesale bread deliveries, helping us streamline our operations and ensure timely, reliable service to our customers. Pros The fixed route management is very easy to use, and the tracking tools give us full control over each delivery. Customer satisfaction has noticeably improved since we started using it. Cons To be honest, the system has been running exceptionally well for us without any issues, and we've been thoroughly impressed by its flawless performance. Review Source Response from Metrobi May 13, 2025 Hi Gaurav, Thank you for sharing your experience. We’re excited to hear Metrobi has helped improve your wholesale delivery operations and customer satisfaction. It’s great to know the route management and tracking features are working smoothly for you. We truly appreciate your support and trust in our platform. – The Metrobi Team GI Gadzhi I. Administrator Farming Used the software for: Less than 6 months ### "Rock-Solid Delivery Service" February 10, 2025 5.0 Metrobi has taken the stress out of managing logistics. Their courier services are fast, efficient, and backed by an excellent support team. Thanks to their route optimization, our shipments always arrive on time, and we can easily track everything in real-time. The platform is user-friendly, and it integrates well with our existing tools. It’s a reliable solution for any business that needs smooth, hassle-free deliveries. Pros Ain’t no guessing when your package’s arriving. Support team actually listens—rare these days. Works great with our logistics software, no headaches. Cons Would love a feature to pre-schedule more routes at once, but overall, it’s great. Review Source Response from Metrobi May 13, 2025 Hi Gadzhi, Thank you for the awesome feedback. We’re glad Metrobi has made your delivery process smoother and that our support team has been helpful along the way. Your suggestion about pre-scheduling multiple routes is a great one — we’ll definitely pass it along to our product team. Thanks again for trusting Metrobi, – The Metrobi Team VR Verified Reviewer CEO Food & Beverages Used the software for: 6-12 months ### "Must-have tool for delivery services" January 24, 2025 5.0 Metrobi is our first choice for streamlining our delivery operations. I am just amazed by its route optimization and on-demand driver options. The integrations we use work great, which is incredibly important to us for managing our food and beverage deliveries. The support team is always responsive, and the operations run smoothly. Highly recommended for smaller businesses that need reliable delivery management solutions! Pros I love its easy scheduling and efficient route optimization. Real-time tracking is an additional plus for my company. Cons \- Couldn't really find any issue so far. Review Source Response from Metrobi May 13, 2025 Hi there, Thank you for the wonderful review. We’re thrilled to hear that Metrobi has helped streamline your delivery operations and that features like route optimization, real-time tracking, and integrations are working well for your team. We’re especially glad our support team has been there when needed. We appreciate your recommendation and your trust in Metrobi, – The Metrobi Team LB Lisa B. Founder Media Production Used the software for: 6-12 months ### "Essential Tool for Our Event-Based Business" April 28, 2025 5.0 Metrobi has been invaluable for managing deliveries to and from our event spaces across Chicago. So, I can only recommend it. Pros Scheduled and overnight delivery options let us prepare and execute logistics without stress. The dashboard makes it easy to keep tabs on drivers and timelines — no more guessing games or disjointed calls. Cons The UI takes a little getting used to, but once you’re in the groove, it’s smooth sailing and easy to use. Review Source Response from Metrobi May 13, 2025 Hi Lisa, Thank you for the great feedback. We're so glad Metrobi has become an essential part of your event logistics—it’s especially rewarding to hear it’s helped bring more clarity and calm to your planning. We appreciate your note on the UI as well and are always working to make things even easier. Thanks again for the recommendation, – The Metrobi Team sanjyot S. owner of ateaholic Food & Beverages Used the software for: Less than 6 months ### "Best local delivery software" May 12, 2025 5.0 Mobile experience is errorfree for drives and helps me in staying updated on all deliveries in real time without much of an lag Pros This software was very helpful in improve our delivery workflow and reducing delays. It’s been reliable and easy to onboard it to our workflow Cons learning curve takes a day but once u get a hang of it, it works alright Review Source Response from Metrobi July 31, 2025 Hi Sanjyot, Thank you so much for the kind words. We're glad to hear Metrobi has helped streamline your delivery workflow and keep things running smoothly. We’re always working to make the onboarding process even easier, and it’s great to know the mobile experience is working well for your drivers. We really appreciate you being with us! The Metrobi Team EC Evan C. Director of Marketing Marketing and Advertising Used the software for: Less than 6 months ### "A Game-Changer for Our Local Deliveries" June 4, 2025 5.0 We've been using Metrobi for several months now, and the experience has been nothing short of excellent. As a small business that relies heavily on timely and professional local deliveries, finding a partner we can trust has made a huge difference. Pros The reliability and professionalism of the delivery drivers stood out the most. Every order arrived on time, and the drivers consistently represented our brand well.. polite, communicative, and careful with our products. That level of consistency gave us the confidence to scale our local deliveries without worrying about customer experience. Cons While our overall experience with Metrobi has been very positive, one area that could use improvement is driver availability during peak hours or holidays. On a few occasions, we had to schedule deliveries further in advance than we would have liked due to limited availability in our area. That said, the team was proactive in communicating and helping us find solutions , and we’ve noticed improvements over time. Review Source Response from Metrobi July 31, 2025 Hi Evan, Thank you for the detailed and thoughtful review. We’re so glad Metrobi has helped you scale your local deliveries with confidence. It’s great to hear that our drivers are representing your brand well and delivering the level of service you expect. We also appreciate the feedback on peak hour availability. It's something we’re actively working to improve. The Metrobi Team NB Neha B. Manager Marketing and Advertising Used the software for: 1-2 years ### "Simple and Smart Delivery Software" April 17, 2025 5.0 From day one, this platform helped us organize deliveries with way less effort. It’s easy to train new team members and keeps everything running on schedule. Pros The automation takes care of the boring stuff like route planning and status updates. We’ve had fewer delays and miscommunications since switching. Cons No big issues so far — just small UX things here and there. Reasons for Choosing This Software: It delivered the features we needed without requiring a big learning curve. Review Source Response from Metrobi May 13, 2025 Hi Neha, Thank you for the great review. It’s great to hear Metrobi has helped reduce delays and made delivery management more effortless for your team. We also appreciate your note on small UX improvements — we’re always refining the experience based on feedback like yours. Thanks for being part of the Metrobi community, – The Metrobi Team NY Nobu Y. President Food & Beverages Used the software for: 2+ years ### "Great Platform" January 20, 2025 5.0 Been with them for awhile now and has seen tremendous improvements. They're an extension to us and many of their drivers have weekly routes with us now. Pros Customer service and ability to accommodate as much as possible Cons Drivers cancelling last minute and put us in a situation when drivers have the upper hand and can strong arm us into charging us a lot of money since they know we need their service ASAP Review Source Response from Metrobi May 13, 2025 Hi Nobu, Thank you for your continued partnership and for sharing your honest feedback. We’re grateful to be considered an extension of your team and proud to support your regular routes. We take your concern about last-minute cancellations seriously and are actively working on ways to improve driver reliability and response times. Thanks again for being with us — we’re committed to growing and improving with you. – The Metrobi Team MP Mayushi P. SEO Executive Marketing and Advertising Used the software for: 6-12 months ### "Seamless Logistics for Our Catering Business" May 9, 2025 5.0 Metrobi has made managing deliveries for large events a breeze. Pros The scheduling tools are intuitive, and the real-time tracking keeps everything transparent. Proof of delivery is also a great reassurance. Cons Everything has been running smoothly so far. Review Source Response from Metrobi May 13, 2025 Hi Mayushi, Thank you so much for your thoughtful review. We're glad to hear Metrobi has been a smooth and reliable partner for your catering logistics—especially during large events. Thanks again for trusting us, – The Metrobi Team VR Verified Reviewer Graphic Designer Information Services Used the software for: 6-12 months ### "Best Courier Service for Restaurants" February 28, 2025 5.0 If you’re in the food business, Metrobi is a must. Orders arrive hot, on time, and the software keeps everything running without a hitch. I can track every order in real-time, no stress. Pros Food deliveries are always on time. The software makes managing orders a joke. Drivers actually care about the job. Cons Zero complaints. They got everything covered. Review Source Response from Metrobi May 13, 2025 Hi there, Thank you for the glowing review. We're thrilled to hear Metrobi has helped streamline your food deliveries and brought peace of mind with reliable service and real-time tracking. It’s great to know our drivers and platform are making a real impact for your restaurant. We appreciate your trust, – The Metrobi Team AH Adnan H. Marketing Executive Marketing and Advertising Used the software for: 6-12 months ### "Stress-Free Courier Service" March 20, 2025 5.0 Ain’t gotta worry ‘bout nothin’ with Metrobi. They pick up, they drop off, and they do it on time. Makes runnin’ a business a whole lot easier. Pros Always on time, no nonsense. The tracking system works like a dream. Support team actually helps when ya need ‘em. Cons Same-day delivery slots fill up fast sometimes. Review Source Response from Metrobi May 13, 2025 Hi Adnan, Thanks for the great feedback. We’re happy to hear Metrobi has helped keep things stress-free and reliable for your business. Appreciate the heads-up about same-day delivery slots — we’re always working to expand capacity where it’s needed most. Glad to have you with us, – The Metrobi Team GT Ghanshyam T. Marketing Head Marketing and Advertising Used the software for: Less than 6 months ### "Amazing delivery management tool with excellent support" April 17, 2025 5.0 We were using manual processes and a few outdated tools before switching. Metrobi offered an all-in-one solution that was more modern, efficient, and easier to train our staff on. Pros Metrobi has completely streamlined our local delivery process. The platform is easy to use, and the interface is clean and intuitive. I really like how quickly we can schedule deliveries, assign drivers, and track everything in real time. It saves us a lot of back-and-forth communication. The customer support is also a big plus — they’re fast, friendly, and very hands-on when needed. Cons There’s not much to complain about. If I had to mention something, it would be that the mobile app could be a bit faster when loading during busy hours. But overall, it’s not a dealbreaker and it seems to be improving with updates. Review Source Response from Metrobi May 13, 2025 Hi Ghanshyam, Thank you for such a detailed and thoughtful review. We’re really glad to hear Metrobi has helped streamline your delivery process and that both the platform and support team have made a strong impression. Thanks again for choosing Metrobi, – The Metrobi Team KA Karan A. SEO Marketing and Advertising Used the software for: 6-12 months ### "Really life saver software" April 25, 2025 5.0 Everything from route planning to customer communication is covered in this platform. It’s clear the people behind it understand delivery logistics. Pros We appreciate how little manual work is needed now. It runs quietly in the background and just does its job. Cons Need a bit more flexibility in user permissions to allow better customization and access control. Review Source Response from Metrobi May 13, 2025 Hi Karan, Thank you for the kind words. We're glad Metrobi has helped reduce the manual workload and made your operations smoother behind the scenes. Your feedback on user permissions is appreciated — we’re always working to improve flexibility and control for our users. Thanks for being with us, – The Metrobi Team EC Elley C. Sr. Customer Service Executive Human Resources Used the software for: Less than 6 months ### "Great tool for delivery services" February 11, 2025 5.0 When you’re running events, you can’t afford late or missing deliveries. That’s why we use Metrobi’s courier services—they’re always on time, and their route optimization makes sure nothing gets delayed. Whether we’re moving equipment, food, or decor, their drivers handle everything with care. Planning events is stressful enough, but at least deliveries are one thing I don’t have to worry about anymore. Pros No more late deliveries screwing up my events. The drivers? Professional and actually give a damn. Booking takes like two clicks—ridiculously easy. Cons Wish they had more same-day options, but planning ahead helps. Review Source Response from Metrobi May 13, 2025 Hi Elley, Thanks so much for the fantastic feedback. We're glad Metrobi has taken the stress out of deliveries for your events — that’s exactly what we aim for. It’s great to hear the booking process and driver professionalism are hitting the mark. We also appreciate your note about same-day options and are working on expanding availability. Thanks again for trusting us, – The Metrobi Team AM Aakanxa M. Software Development Intern Information Technology and Services Used the software for: I used a free trial ### "Reliable and Tech-Savvy Courier Service" February 20, 2025 5.0 Metrobi has been a reliable courier service for our growing business. Their advanced AI and route optimization ensure deliveries are fast and efficient. The platform is super easy to use, and the drivers are always dependable. It’s the perfect delivery solution for any small business. Pros Reliable and always on time Excellent route optimization powered by AI Easy-to-use scheduling system Cons Would love more same-day delivery options, but it’s manageable with planning. Review Source Response from Metrobi May 13, 2025 Hi Aakanxa, Thank you for your thoughtful review. We're glad to hear Metrobi has been a reliable and tech-forward solution for your business. It's great to know our AI-powered route optimization and user-friendly platform are helping things run smoothly. We also appreciate your feedback on same-day delivery availability — it's something we're actively working to improve. Thanks for trying Metrobi, – The Metrobi Team DM Dhoof M. Manager Food & Beverages Used the software for: 6-12 months ### "Smooth Integration into Our Workflow" May 15, 2025 5.0 We didn’t have to change the way we work — this tool adapted to us. It made a huge impact on our delivery timing and customer experience. Pros Scheduling, routing, and delivery confirmation are all in one place. It cut down our coordination time by half. Cons Minor UI tweaks could make it even better, but nothing critical. Some tools have a better UX, this got job done regardless. Review Source Response from Metrobi July 31, 2025 Hi Dhoof, Thank you for the great feedback. We’re happy to hear Metrobi fit right into your workflow and helped improve coordination and delivery timing. Your note on the UI is helpful, and we’re always working on improvements. We’re grateful to be part of your operation and appreciate your support. The Metrobi Team AP Andrea P. Culinary Manager Restaurants Used the software for: Less than 6 months ### "Very satisfied" May 5, 2025 5.0 It has been great so far! The customer service has been especially impressive. Pros It is very user friendly. I have has no issues learning the platform. Cons The time it takes to get an emergency driver. It would be nice to be able to get a driver within 20 minutes. Review Source Response from Metrobi May 13, 2025 Hi Andrea, Thank you for your kind words—we’re glad to hear you’ve found the platform easy to use and that our customer service has stood out. We also appreciate your note about emergency driver response times. We're continuously working to improve that experience, and your feedback helps guide those efforts. Thanks again for being with us, – The Metrobi Team Arbaz A. Perfromance Marketing Executive Computer Software Used the software for: 6-12 months ### "A Must-Have Courier Service for Retail Deliveries" February 12, 2025 5.0 We rely on Metrobi for all our retail deliveries, and they never disappoint. Their courier services ensure that our packages reach customers quickly and safely. The pricing is transparent, and the customer service team is always ready to assist. It’s the perfect delivery partner for any retail business! Pros Fast and secure package delivery Clear and competitive pricing Responsive and helpful support team Cons The mobile app could have more features, but it still does the job well. Review Source Response from Metrobi May 13, 2025 Hi Arbaz, Thank you for the great review. We're glad to hear Metrobi has become a trusted partner for your retail deliveries and that our speed, pricing, and support have made a difference. We appreciate the feedback on the mobile app — more updates are on the way. Thanks for being with us, – The Metrobi Team ME Michael E. COO Hospitality Used the software for: 6-12 months ### "Gimme Them Credits" September 18, 2024 5.0 These guys are fucken great! I am pretty scattered and they always bring me back to safe ground, if I make a mistake, they recover. It's been great working with them. Pros The fact that the drivers don't just walk up and shove a phone in your face, these are english speaking drivers capable of conversing and understanding. Cons Least..we had some financial disagreements when we were first booting up, but I have moved on pretty good Switched from [DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/) We are a higher end brand and we have higher requirements needs then McDonalds for hour our customer should be engaged Review Source Response from Metrobi September 25, 2024 Hi Michael, Thanks for your feedback. We’re glad to hear our drivers meet your expectations and that we've been able to support your business effectively. We appreciate your patience during the early stages and are happy things have worked out. Thank you for choosing Metrobi, and we look forward to continuing to work with you! Best, The Metrobi Team AW Alex W. Operations Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Fast and reliable service" June 20, 2025 5.0 Very helpful, love the ability to track and communicate with drivers, trustworthy service. Would definitely recommend to anyone who needs fast, day-of delivery services Pros Fast service, reliable, good customer service too. I like the ability to track my deliveries and save my preferred drivers Cons Sometimes no drivers will accept my order requests, although the dispatch support team is good about helping find one for us if needed Review Source Response from Metrobi July 31, 2025 Hi Alex, Thanks for the great review. We’re happy to hear you’re enjoying the fast and reliable service, and that tracking and driver communication have been helpful. We appreciate your feedback on driver availability and are always working to improve. Thanks again for recommending Metrobi! The Metrobi Team Ask ChatGPT Vanita R. IT manager Computer Software Used the software for: Less than 6 months ### "Excellent Platform for Our Coffee Roastery" October 31, 2025 5.0 My experience with Metrobi has been invaluable for handling recurring deliveries to cafés across the city. Pros Recurring scheduling is easy, driver tracking is accurate, and proof of delivery eliminates confusion. Setup was fast and user-friendly. Cons We’ve had no issues whatsoever. Reasons for Choosing This Software: We needed a robust delivery partner for daily wholesale distribution, and Metrobi delivered. Review Source Similar Products Featured