# Page 2 | Metrobi Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Metrobi the right Route Planning solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183910/Metrobi-delivery-planning-software/reviews --- Metrobi 4.9 (95) [View alternatives](https://www.capterra.com/p/183910/Metrobi-delivery-planning-software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Metrobi ## Showing most helpful reviews Showing 26-50 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DY Deepak Y. Manager Package/Freight Delivery Used the software for: 1-2 years ### "Smooth Flower Deliveries That Impress Every Time" November 11, 2025 5.0 Our flower shop uses Metrobi Charlotte courier to ensure every bouquet arrives fresh and flawless. Route optimization avoids heavy traffic, and proof of delivery photos help us maintain a premium customer experience. Clients receive live ETA updates, which makes the process completely stress-free. Metrobi helped us elevate our service to new heights. Pros Smart routing, instant ETAs, and beautiful delivery accuracy. And what I liked most about Metrobi is its smart delivery automation and real-time tracking. The platform makes managing multiple deliveries effortless, ensuring on-time arrivals and a smooth customer experience every time. Cons None—it’s reliable through and through. The only thing I’d like to see improved in Metrobi is more advanced customization options for reports and notifications. Review Source RL Roger L. Senior Administrative Assistant Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Improved Delivery Coordination and Route Efficiency for Large-Item Distribution" May 14, 2026 5.0 Using Metrobi has helped improve how we manage and coordinate home delivery operations across Maine and New Hampshire. As a company specializing in large consumer goods distribution, timely and organized deliveries are essential to our service quality. The platform has supported us in streamlining scheduling, improving route visibility, and reducing delays in daily operations. It has also made it easier to manage multiple delivery routes while maintaining clear communication between dispatch and drivers. Overall, it has contributed to more structured workflows and improved consistency in our delivery performance. Pros One of the strongest advantages is better route planning, which helps reduce unnecessary travel time and improves delivery efficiency for large-item shipments. The system also provides clearer scheduling tools that make it easier to assign and monitor deliveries throughout the day. Additionally, real-time updates help improve coordination between office staff and drivers, reducing miscommunication and missed deliveries. Cons While the platform is helpful overall, we found that additional customization options for reporting would improve its usefulness for internal performance tracking. It would also be beneficial to have more advanced filtering features when managing high-volume delivery schedules. In some cases, onboarding new users could be more streamlined for faster team adoption. Review Source VR Verified Reviewer Consultant Restaurants Used the software for: 1-2 years ### "The Delivery Management Software That Transformed Our Operations" September 1, 2025 5.0 I was in charge of deploying and managing delivery management for a specialty coffee shop client. Running a coffee shop that delivers freshly roasted beans to customers across the city is always stressful. Since adopting Metrobi’s delivery management software, my client's workflow has completely transformed. The route planner ensures that drivers take the most efficient paths, cutting down on delays and fuel costs. I now have complete visibility over every order in real time, and our team no longer spends hours manually coordinating deliveries. As my client once remarked, the platform does feel like having a logistics department in my pocket; organized, accurate, and reliable. Most importantly, our customers almost never complain about any delays - we are able to constantly ensure timely deliveries. Metrobi has truly given us peace of mind and allowed us to focus more on product quality rather than worrying about logistics. Pros 1\. Highly intuitive delivery management software that scales with small businesses 2. Route planner optimizes delivery schedules and saves both time and money 3. Real-time order tracking with seamless communication between shop and drivers 4. Professional, polite drivers who handle fragile packages with care 5. Easy onboarding for new staff and quick learning curve 6. Excellent customer support team that is responsive and proactive Cons 1\. Occasionally wish for even more advanced customization in the route planner (but the current setup already works very well) 2. With so many features available, it can take a little time to explore everything, though once you do, it’s a huge advantage Review Source SL Slava L. Senior Software Developer Information Technology and Services Used the software for: 1-2 years ### "slavalysunkin825@gmail.com" May 13, 2026 5.0 As a Senior Software Developer at Avride, Metrobi has been a valuable platform for improving operational efficiency and supporting scalable delivery management. It simplified several logistics processes while allowing our team to focus more on innovation and autonomous mobility development. Pros Metrobi improved how we manage delivery scheduling, routing, and operational visibility across multiple testing environments. The platform made dispatch coordination more efficient and helped reduce manual workload for our logistics and engineering teams. Its route optimization and tracking capabilities supported smoother delivery execution while giving us better oversight of fleet performance and operational timelines. Cons Some advanced customization features required additional setup time, especially when aligning workflows with our internal development systems. Review Source DM Darek M. Senior Operations Manager Consumer Services Used the software for: 1-2 years ### "Streamlining Venue Delivery Operations with Metrobi" May 12, 2026 5.0 Metrobi has significantly improved how we coordinate and manage delivery logistics across multiple hospitality environments. As a company focused on mobile ordering solutions for stadiums, healthcare facilities, and business dining, having reliable route planning and dispatch visibility has helped us maintain efficient service during high-demand periods. The platform supports operational consistency while improving communication between drivers, staff, and customers. Pros The route optimization and dispatch tools are easy to manage, even during peak event hours. Real-time tracking and delivery updates improved workflow visibility and helped our teams respond faster to operational changes. Cons Some reporting features could offer deeper customization for enterprise-level operational analysis, especially for larger venue networks. Review Source MH Mentor H. Manager Logistics and Supply Chain Used the software for: 1-2 years ### "Scalable Delivery Management for a Growing Startup" September 26, 2025 5.0 As a fast-growing food-tech startup, we needed delivery management software that could scale with us. Metrobi’s route planner and centralized dashboard have been crucial. We handle hundreds of orders weekly, and the system ensures every delivery is optimized, trackable, and reliable. What once took hours of manual coordination now takes minutes. The support team has been outstanding, always quick to assist. Metrobi has allowed us to grow without worrying that logistics would hold us back. Pros Scalable delivery management software for startups Route planner handles high volumes efficiently Excellent support team Real-time updates and easy-to-use dashboard Saves hours of manual coordination Cons The only downside is that Metrobi has set such a high bar that we now compare every other vendor to them. Review Source PJ Predrag J. Co-Founder Marketing and Advertising Used the software for: 1-2 years ### "Perfect Fit for Our Client's Catering Logistics" November 14, 2025 5.0 Metrobi made managing our client's catering deliveries simple and stress-free, especially during busy seasons. Pros Flexible scheduling, real-time tracking, and professional drivers make a huge difference. Clients love receiving live updates and delivery confirmations. Cons I’ve had a seamless experience since day one. It’s obvious that Metrobi truly prioritizes its customers when designing its services Review Source GK Gaurav K. Founder Oil & Energy Used the software for: 1-2 years ### "Fantastic Solution for Busy Wholesale Routes" May 1, 2025 5.0 Metrobi has significantly improved the efficiency and organization of our daily wholesale bread deliveries, helping us streamline our operations and ensure timely, reliable service to our customers. Pros The fixed route management is very easy to use, and the tracking tools give us full control over each delivery. Customer satisfaction has noticeably improved since we started using it. Cons To be honest, the system has been running exceptionally well for us without any issues, and we've been thoroughly impressed by its flawless performance. Review Source Response from Metrobi May 13, 2025 Hi Gaurav, Thank you for sharing your experience. We’re excited to hear Metrobi has helped improve your wholesale delivery operations and customer satisfaction. It’s great to know the route management and tracking features are working smoothly for you. We truly appreciate your support and trust in our platform. – The Metrobi Team GI Gadzhi I. Administrator Farming Used the software for: Less than 6 months ### "Rock-Solid Delivery Service" February 10, 2025 5.0 Metrobi has taken the stress out of managing logistics. Their courier services are fast, efficient, and backed by an excellent support team. Thanks to their route optimization, our shipments always arrive on time, and we can easily track everything in real-time. The platform is user-friendly, and it integrates well with our existing tools. It’s a reliable solution for any business that needs smooth, hassle-free deliveries. Pros Ain’t no guessing when your package’s arriving. Support team actually listens—rare these days. Works great with our logistics software, no headaches. Cons Would love a feature to pre-schedule more routes at once, but overall, it’s great. Review Source Response from Metrobi May 13, 2025 Hi Gadzhi, Thank you for the awesome feedback. We’re glad Metrobi has made your delivery process smoother and that our support team has been helpful along the way. Your suggestion about pre-scheduling multiple routes is a great one — we’ll definitely pass it along to our product team. Thanks again for trusting Metrobi, – The Metrobi Team sanjyot S. owner of ateaholic Food & Beverages Used the software for: Less than 6 months ### "Best local delivery software" May 12, 2025 5.0 Mobile experience is errorfree for drives and helps me in staying updated on all deliveries in real time without much of an lag Pros This software was very helpful in improve our delivery workflow and reducing delays. It’s been reliable and easy to onboard it to our workflow Cons learning curve takes a day but once u get a hang of it, it works alright Review Source Response from Metrobi July 31, 2025 Hi Sanjyot, Thank you so much for the kind words. We're glad to hear Metrobi has helped streamline your delivery workflow and keep things running smoothly. We’re always working to make the onboarding process even easier, and it’s great to know the mobile experience is working well for your drivers. We really appreciate you being with us! The Metrobi Team LB Lisa B. Founder Media Production Used the software for: 6-12 months ### "Essential Tool for Our Event-Based Business" April 28, 2025 5.0 Metrobi has been invaluable for managing deliveries to and from our event spaces across Chicago. So, I can only recommend it. Pros Scheduled and overnight delivery options let us prepare and execute logistics without stress. The dashboard makes it easy to keep tabs on drivers and timelines — no more guessing games or disjointed calls. Cons The UI takes a little getting used to, but once you’re in the groove, it’s smooth sailing and easy to use. Review Source Response from Metrobi May 13, 2025 Hi Lisa, Thank you for the great feedback. We're so glad Metrobi has become an essential part of your event logistics—it’s especially rewarding to hear it’s helped bring more clarity and calm to your planning. We appreciate your note on the UI as well and are always working to make things even easier. Thanks again for the recommendation, – The Metrobi Team IS Isha S. Digital Marketing Graphic Design Used the software for: 2+ years ### "Fast, and Reliable Delivery" March 13, 2025 5.0 Metrobi is the real deal. Deliveries are on time, drivers are pros, and their delivery management software? A total game-changer. I don’t have time to babysit shipments, and with Metrobi, I don’t have to. Pros Service is fast and reliable. The tracking system is actually useful. The software makes scheduling way too easy. Cons Honestly? No real issues. They do what they say they’ll do. Review Source Response from Metrobi May 13, 2025 Hi Isha, Thank you for the fantastic review. We’re thrilled to hear that Metrobi continues to deliver reliable service and make scheduling effortless after two years of use. It means a lot to know our platform helps you stay focused without having to worry about logistics. Thanks for trusting us, – The Metrobi Team BM Bhavik M. SEO Executive Marketing and Advertising Used the software for: I used a free trial ### "Smooth Integration and Fantastic Driver Support" May 1, 2025 5.0 Metrobi made it simple for our artisan market to launch and manage local deliveries without the hassle of building a fleet. Pros The integration with Shopify was incredibly smooth, allowing orders to flow directly into the delivery system. Driver support is top-notch — communication is clear, and drivers are always professional with our customers. Cons I’d love the ability to export more customized reports directly from the dashboard. Reasons for Choosing This Software: We needed a delivery management platform that integrated with our e-commerce system and provided reliable, on-demand driver options. Review Source Response from Metrobi May 13, 2025 Hi Bhavik, Thanks so much for your detailed feedback. We're happy to hear the Shopify integration and driver support have made things easier for your team. We also appreciate your suggestion on customizable reports — it’s a great point, and we’ll be sure to pass it along to our product team. Thanks again for trying Metrobi and sharing your experience, – The Metrobi Team VR Verified Reviewer CEO Food & Beverages Used the software for: 6-12 months ### "Must-have tool for delivery services" January 24, 2025 5.0 Metrobi is our first choice for streamlining our delivery operations. I am just amazed by its route optimization and on-demand driver options. The integrations we use work great, which is incredibly important to us for managing our food and beverage deliveries. The support team is always responsive, and the operations run smoothly. Highly recommended for smaller businesses that need reliable delivery management solutions! Pros I love its easy scheduling and efficient route optimization. Real-time tracking is an additional plus for my company. Cons \- Couldn't really find any issue so far. Review Source Response from Metrobi May 13, 2025 Hi there, Thank you for the wonderful review. We’re thrilled to hear that Metrobi has helped streamline your delivery operations and that features like route optimization, real-time tracking, and integrations are working well for your team. We’re especially glad our support team has been there when needed. We appreciate your recommendation and your trust in Metrobi, – The Metrobi Team MP Mayushi P. SEO Executive Marketing and Advertising Used the software for: 6-12 months ### "Seamless Logistics for Our Catering Business" May 9, 2025 5.0 Metrobi has made managing deliveries for large events a breeze. Pros The scheduling tools are intuitive, and the real-time tracking keeps everything transparent. Proof of delivery is also a great reassurance. Cons Everything has been running smoothly so far. Review Source Response from Metrobi May 13, 2025 Hi Mayushi, Thank you so much for your thoughtful review. We're glad to hear Metrobi has been a smooth and reliable partner for your catering logistics—especially during large events. Thanks again for trusting us, – The Metrobi Team NY Nobu Y. President Food & Beverages Used the software for: 2+ years ### "Great Platform" January 20, 2025 5.0 Been with them for awhile now and has seen tremendous improvements. They're an extension to us and many of their drivers have weekly routes with us now. Pros Customer service and ability to accommodate as much as possible Cons Drivers cancelling last minute and put us in a situation when drivers have the upper hand and can strong arm us into charging us a lot of money since they know we need their service ASAP Review Source Response from Metrobi May 13, 2025 Hi Nobu, Thank you for your continued partnership and for sharing your honest feedback. We’re grateful to be considered an extension of your team and proud to support your regular routes. We take your concern about last-minute cancellations seriously and are actively working on ways to improve driver reliability and response times. Thanks again for being with us — we’re committed to growing and improving with you. – The Metrobi Team VR Verified Reviewer Graphic Designer Information Services Used the software for: 6-12 months ### "Best Courier Service for Restaurants" February 28, 2025 5.0 If you’re in the food business, Metrobi is a must. Orders arrive hot, on time, and the software keeps everything running without a hitch. I can track every order in real-time, no stress. Pros Food deliveries are always on time. The software makes managing orders a joke. Drivers actually care about the job. Cons Zero complaints. They got everything covered. Review Source Response from Metrobi May 13, 2025 Hi there, Thank you for the glowing review. We're thrilled to hear Metrobi has helped streamline your food deliveries and brought peace of mind with reliable service and real-time tracking. It’s great to know our drivers and platform are making a real impact for your restaurant. We appreciate your trust, – The Metrobi Team DM Dhoof M. Manager Food & Beverages Used the software for: 6-12 months ### "Smooth Integration into Our Workflow" May 15, 2025 5.0 We didn’t have to change the way we work — this tool adapted to us. It made a huge impact on our delivery timing and customer experience. Pros Scheduling, routing, and delivery confirmation are all in one place. It cut down our coordination time by half. Cons Minor UI tweaks could make it even better, but nothing critical. Some tools have a better UX, this got job done regardless. Review Source Response from Metrobi July 31, 2025 Hi Dhoof, Thank you for the great feedback. We’re happy to hear Metrobi fit right into your workflow and helped improve coordination and delivery timing. Your note on the UI is helpful, and we’re always working on improvements. We’re grateful to be part of your operation and appreciate your support. The Metrobi Team AH Adnan H. Marketing Executive Marketing and Advertising Used the software for: 6-12 months ### "Stress-Free Courier Service" March 20, 2025 5.0 Ain’t gotta worry ‘bout nothin’ with Metrobi. They pick up, they drop off, and they do it on time. Makes runnin’ a business a whole lot easier. Pros Always on time, no nonsense. The tracking system works like a dream. Support team actually helps when ya need ‘em. Cons Same-day delivery slots fill up fast sometimes. Review Source Response from Metrobi May 13, 2025 Hi Adnan, Thanks for the great feedback. We’re happy to hear Metrobi has helped keep things stress-free and reliable for your business. Appreciate the heads-up about same-day delivery slots — we’re always working to expand capacity where it’s needed most. Glad to have you with us, – The Metrobi Team Vanita R. IT manager Computer Software Used the software for: Less than 6 months ### "Excellent Platform for Our Coffee Roastery" October 31, 2025 5.0 My experience with Metrobi has been invaluable for handling recurring deliveries to cafés across the city. Pros Recurring scheduling is easy, driver tracking is accurate, and proof of delivery eliminates confusion. Setup was fast and user-friendly. Cons We’ve had no issues whatsoever. Reasons for Choosing This Software: We needed a robust delivery partner for daily wholesale distribution, and Metrobi delivered. Review Source GT Ghanshyam T. Marketing Head Marketing and Advertising Used the software for: Less than 6 months ### "Amazing delivery management tool with excellent support" April 17, 2025 5.0 We were using manual processes and a few outdated tools before switching. Metrobi offered an all-in-one solution that was more modern, efficient, and easier to train our staff on. Pros Metrobi has completely streamlined our local delivery process. The platform is easy to use, and the interface is clean and intuitive. I really like how quickly we can schedule deliveries, assign drivers, and track everything in real time. It saves us a lot of back-and-forth communication. The customer support is also a big plus — they’re fast, friendly, and very hands-on when needed. Cons There’s not much to complain about. If I had to mention something, it would be that the mobile app could be a bit faster when loading during busy hours. But overall, it’s not a dealbreaker and it seems to be improving with updates. Review Source Response from Metrobi May 13, 2025 Hi Ghanshyam, Thank you for such a detailed and thoughtful review. We’re really glad to hear Metrobi has helped streamline your delivery process and that both the platform and support team have made a strong impression. Thanks again for choosing Metrobi, – The Metrobi Team KA Karan A. SEO Marketing and Advertising Used the software for: 6-12 months ### "Really life saver software" April 25, 2025 5.0 Everything from route planning to customer communication is covered in this platform. It’s clear the people behind it understand delivery logistics. Pros We appreciate how little manual work is needed now. It runs quietly in the background and just does its job. Cons Need a bit more flexibility in user permissions to allow better customization and access control. Review Source Response from Metrobi May 13, 2025 Hi Karan, Thank you for the kind words. We're glad Metrobi has helped reduce the manual workload and made your operations smoother behind the scenes. Your feedback on user permissions is appreciated — we’re always working to improve flexibility and control for our users. Thanks for being with us, – The Metrobi Team PC Pedro C. FFounder Wine and Spirits Used the software for: 1-2 years ### "I whish I had found you guys earlier" January 13, 2025 5.0 Pros Metrobi is great! The support is amazing, the platform is easy to use and they even send tracking links to my customers. Not to mention the Shopify integration or the Shopify Extension that are AMAZING! Cons So far, so good. I\`ve had one smaller issue with one driver, but their team took care of it and banned him from my network. Switched from [Mobile Roadie](https://www.capterra.com/p/140922/Mobile-Roadie/) Bad drivers and bad support. I used to have issues every week, and didn\`t have anyone to call. Review Source AW Alex W. Operations Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Fast and reliable service" June 20, 2025 5.0 Very helpful, love the ability to track and communicate with drivers, trustworthy service. Would definitely recommend to anyone who needs fast, day-of delivery services Pros Fast service, reliable, good customer service too. I like the ability to track my deliveries and save my preferred drivers Cons Sometimes no drivers will accept my order requests, although the dispatch support team is good about helping find one for us if needed Review Source Response from Metrobi July 31, 2025 Hi Alex, Thanks for the great review. We’re happy to hear you’re enjoying the fast and reliable service, and that tracking and driver communication have been helpful. We appreciate your feedback on driver availability and are always working to improve. Thanks again for recommending Metrobi! The Metrobi Team Ask ChatGPT Arbaz A. Perfromance Marketing Executive Computer Software Used the software for: 6-12 months ### "A Must-Have Courier Service for Retail Deliveries" February 12, 2025 5.0 We rely on Metrobi for all our retail deliveries, and they never disappoint. Their courier services ensure that our packages reach customers quickly and safely. The pricing is transparent, and the customer service team is always ready to assist. It’s the perfect delivery partner for any retail business! Pros Fast and secure package delivery Clear and competitive pricing Responsive and helpful support team Cons The mobile app could have more features, but it still does the job well. Review Source Response from Metrobi May 13, 2025 Hi Arbaz, Thank you for the great review. We're glad to hear Metrobi has become a trusted partner for your retail deliveries and that our speed, pricing, and support have made a difference. We appreciate the feedback on the mobile app — more updates are on the way. Thanks for being with us, – The Metrobi Team Similar Products Featured ## Related categories [Delivery Management](https://www.capterra.com/delivery-management-software/)[Courier](https://www.capterra.com/courier-software/)[Logistics](https://www.capterra.com/logistics-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.