# Page 3 | Metrobi Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Metrobi the right Route Planning solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183910/Metrobi-delivery-planning-software/reviews --- Metrobi 4.9 (95) [View alternatives](https://www.capterra.com/p/183910/Metrobi-delivery-planning-software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Metrobi ## Showing most helpful reviews Showing 51-75 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EC Elley C. Sr. Customer Service Executive Human Resources Used the software for: Less than 6 months ### "Great tool for delivery services" February 11, 2025 5.0 When you’re running events, you can’t afford late or missing deliveries. That’s why we use Metrobi’s courier services—they’re always on time, and their route optimization makes sure nothing gets delayed. Whether we’re moving equipment, food, or decor, their drivers handle everything with care. Planning events is stressful enough, but at least deliveries are one thing I don’t have to worry about anymore. Pros No more late deliveries screwing up my events. The drivers? Professional and actually give a damn. Booking takes like two clicks—ridiculously easy. Cons Wish they had more same-day options, but planning ahead helps. Review Source Response from Metrobi May 13, 2025 Hi Elley, Thanks so much for the fantastic feedback. We're glad Metrobi has taken the stress out of deliveries for your events — that’s exactly what we aim for. It’s great to hear the booking process and driver professionalism are hitting the mark. We also appreciate your note about same-day options and are working on expanding availability. Thanks again for trusting us, – The Metrobi Team AM Aakanxa M. Software Development Intern Information Technology and Services Used the software for: I used a free trial ### "Reliable and Tech-Savvy Courier Service" February 20, 2025 5.0 Metrobi has been a reliable courier service for our growing business. Their advanced AI and route optimization ensure deliveries are fast and efficient. The platform is super easy to use, and the drivers are always dependable. It’s the perfect delivery solution for any small business. Pros Reliable and always on time Excellent route optimization powered by AI Easy-to-use scheduling system Cons Would love more same-day delivery options, but it’s manageable with planning. Review Source Response from Metrobi May 13, 2025 Hi Aakanxa, Thank you for your thoughtful review. We're glad to hear Metrobi has been a reliable and tech-forward solution for your business. It's great to know our AI-powered route optimization and user-friendly platform are helping things run smoothly. We also appreciate your feedback on same-day delivery availability — it's something we're actively working to improve. Thanks for trying Metrobi, – The Metrobi Team BF Brian F. Director of Operations Food & Beverages Used the software for: Less than 6 months ### "Director of Operations" September 5, 2025 5.0 A slow start but once there were more drivers in my network, everything has been running smoothly and efficiently Pros The customer support and open communication. Very easy to contact them and talk about any potential or current challenges. Cons last minute Orders can be tough to fulfill, but the team does work hard to do so. Another challenge is when a driver drops out last minute. There are not notifications for me the customer to know about that. Review Source TR Tom R. Owner Farming Used the software for: 1-2 years ### "owner of Earth First Farms" September 15, 2025 5.0 Pros Great customer support. Drivers are a little hit or miss, but the 'hits' are fantastic and always make things easier. Cons I don't like the changes to the customer info while uploading and creating a new delivery. I need more details and flexibility on the product field Review Source DJ Dinesh J. Marketing Manager Information Technology and Services Used the software for: Less than 6 months ### "Reliable and Easy-to-Use Delivery Platform for Local Businesses" April 9, 2025 5.0 We've been using Metrobi for a few months now, and it's been a huge help in managing our local deliveries. What I really like is how easy the platform is to use—not just for our team, but also for our drivers. The interface is clean and straightforward, so we don’t waste time trying to figure things out. Pros Easy to use Real-time driver tracking Great customer support Smooth scheduling and communication Cons Initial setup took a bit of getting used to Review Source Response from Metrobi May 13, 2025 Hi Dinesh, Thank you for the great feedback. We're glad Metrobi has made delivery management easier for both your team and your drivers. We appreciate you mentioning the initial setup—feedback like this helps us keep improving the onboarding experience. Thanks for choosing Metrobi, – The Metrobi Team CB Chad B. Owner Food & Beverages Used the software for: Less than 6 months ### "Amazing service for small bakery" March 20, 2025 5.0 This has been an amazing option for my small bakery -- we've had trouble with the standard food delivery services, and Metrobi has made it easy Pros Incredibly responsive customer support team. Friendly, helpful, and responsive 24x7. Cons I get a little nervous as the date/time of my delivery approaches when a driver hasn't accepted it yet. So far, though, they've always come through. Alternatives considered [DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/)[Skipcart](https://www.capterra.com/p/233240/Skipcart/) Reason for choosing Metrobi Metrobi's team was much more responsive, and the product provides the flexibility I need. Review Source Response from Metrobi May 13, 2025 Hi Chad, Thank you for the kind words. We’re so glad Metrobi has been a helpful solution for your bakery and that our team has made a positive impression. We completely understand the concern around pending driver assignments — and we appreciate your trust in us to deliver each time. We’re here for you anytime, – The Metrobi Team RK Rajeshwari K. SEO Information Technology and Services Used the software for: I used a free trial ### "Best Courier Service for Catering Deliveries" February 11, 2025 5.0 Metrobi has been an incredible courier service for our catering business. Deliveries are always on time, and the drivers handle food orders with great care. The live tracking feature gives us peace of mind, ensuring everything arrives fresh and intact. A fantastic service for food businesses! Pros Reliable and punctual deliveries Courteous and professional drivers Live tracking for better order management Cons Would be great to have more weekend delivery slots, but overall very satisfied. Switched from [Shipday](https://www.capterra.com/p/211323/Shipday/) In shipday,There are not enough POD collection methods available Review Source Response from Metrobi May 13, 2025 Hi Rajeshwari, Thank you for your thoughtful review. We're happy to hear Metrobi has been a reliable partner for your catering deliveries and that our live tracking and professional drivers have met your expectations. We also appreciate your feedback on weekend delivery slots — we’re exploring ways to expand availability. Thanks for choosing Metrobi over Shipday, – The Metrobi Team DF David F. Product marketing specialist Accounting Used the software for: 6-12 months ### "Super Easy and Reliable!" March 12, 2025 5.0 Super easy to use, drivers are solid, and the support actually helps! Pros Metrobi makes deliveries super easy with reliable local drivers. The platform is simple to use, and what I love most is that their customer support actually helps instead of just sending automated replies. Cons Sometimes, finding available drivers can take longer than expected, especially during busy hours. Review Source Response from Metrobi May 13, 2025 Hi David, Thank you for the great feedback. We’re glad to hear Metrobi has made your delivery process simple and that our support team has been helpful when you’ve needed them. We appreciate your note on driver availability during peak times — it’s something we’re actively working to improve. Thanks again for being with us, – The Metrobi Team SF Svitlana F. Specialist Computer Software Used the software for: 6-12 months ### "Best Choice for Quick Shipments" March 21, 2025 5.0 If you need stuff delivered quick, Metrobi is the way to go. Their drivers don’t waste no time, and the tracking system works like a charm. No complaints here! Pros Fast and reliable service. The system is easy to use. Drivers know their routes real well. Cons Ain’t much, but the app could use a few more features. Review Source Response from Metrobi May 13, 2025 Hi Svitlana, Thanks for the great review! We’re glad Metrobi has been a fast and reliable solution for your deliveries, and it’s great to hear the drivers and tracking system are meeting your expectations. We also appreciate your note about the app — we’re working on adding more features soon. Thanks again for being with us, – The Metrobi Team DD Danny D. Owner Food Production Used the software for: 6-12 months ### "Metrobi is Solid for Food Delivery" January 10, 2025 5.0 It's been really solid all the way. The biggest thing is the support from the team. They are communicative and understand the logistics of what you're trying to achieve. Pros The customer support team is absolutely first class. 24hrs, if you need anything, have questions about drivers, routes, pricing etc, they are there and tremendously responsive / helpful. The platform is super easy to use & understand, and it's helped grow my business significantly. Cons There are times where you're rolling the dice with drivers, even if they are vetted. I've had drivers do their own routes, take their sweet time or not be able to solve simple delivery issues on their own. But, Metrobi is quick to identify those drivers and seed them out. Review Source PM Priyanshu M. executive Marketing and Advertising Used the software for: I used a free trial ### "Efficient, Reliable, and Built for Local Businesses" April 25, 2025 5.0 Metrobi has become a core part of our operations — we rely on it daily to coordinate deliveries to our clients throughout NYC. Pros Driver management is seamless, and the ability to assign, reassign, and monitor deliveries in real time helps us stay flexible. Proof of delivery with photos and signatures provides peace of mind for high-value shipments. Cons I’d love the ability to export fully customized reports with filters and date ranges directly from the dashboard. Review Source Response from Metrobi May 13, 2025 Hi Priyanshu, Thank you for sharing your experience with Metrobi. We're glad to hear it's become such an important part of your daily operations, especially in a fast-paced market like NYC. We appreciate the feedback on customizable reports — it's a great suggestion, and we’ll make sure to pass it on to our team. Thanks for trying Metrobi and for your thoughtful review, – The Metrobi Team MV Michael V. General Manager Restaurants Used the software for: 2+ years ### "Midnight Express" November 8, 2024 4.0 It is positive, that is why I referred you to Mia's bakery.( Waiting on my sales commision on that account) Pros The app has improved where it is much easier to set up deliveries Cons The quality of drivers. Some are very good but some shouldn't be driving. Also last second cancelations are very infuriating, causing stress for my staff and customers. Review Source Response from Metrobi November 25, 2024 Hi Michael, Thank you for your feedback! We’re glad to hear the app’s improved ease of use. We understand your concerns about driver quality and last-minute cancellations, and we’re working on solutions to address these issues. We appreciate your referral to Mia’s Bakery and value your continued support! JF Joe F. GM Wholesale Used the software for: Less than 6 months ### "After 3 months of weekly deliveries, Metrobi is doing great!" May 14, 2025 5.0 We have been using Metrobi now for about 3 months for our weekly delivery day for local orders. They have been the ideal niche service we needed for this weekly task. The ap works well. The drivers have done a gread job with our fragile and often heavy products. Our customers are happy, so we are happy. Pros Drivers have all been punctual, polite, and willing to work. The rates are reasonable for our needs. Cons No complaints at this point. Normally I would have some choice comments, but I don't. Review Source Response from Metrobi July 31, 2025 Hi Joe, Thanks for the awesome review. We’re so glad to hear Metrobi has been the right fit for your weekly deliveries. It means a lot to know your customers are happy and that our drivers are handling your products with care. We appreciate your trust and look forward to continuing to support your business. The Metrobi Team MM Meet M. SEO MANAGER Automotive Used the software for: Less than 6 months ### "Saved Us from Manual Mistakes" April 15, 2025 5.0 We needed a system that would reduce human error without increasing admin work and this fit perfectly. Pros Real-time syncing means we’re never guessing. Everyone from dispatch to drivers is on the same page at all times. Cons Offline functionality could be significantly improved for better performance in low-signal or no-network areas. Review Source Response from Metrobi May 13, 2025 Hi, Thank you for your review. We’re glad Metrobi has helped reduce manual mistakes and kept your team in sync with real-time updates. Your note about offline functionality is well taken — we know how important that is in certain areas and will continue working to improve it. Appreciate your feedback and support, – The Metrobi Team MN Mohammed N. Associate Lead in logistics Internet Used the software for: 2+ years ### "Metrobi x Laundryheap" October 3, 2024 4.0 It’s been a pleasant experience with Metrobi. The purpose of using the platform has been fulfilled. The service is reliable, and the support team is always responsive. Most of the drivers are professional and punctual, which ensures smooth deliveries and seamless operations. Pros The driver availability has been excellent, and the team at Metrobi is fantastic. The Metrobi platform is user-friendly and easy to navigate.” Cons The communication can be bridged better between the drivers and the clients. Review Source Response from Metrobi November 25, 2024 Hi Mohammed, Thank you for your feedback! We’re glad to hear that our platform and team have been helpful in ensuring smooth deliveries. We’ll work on improving communication between drivers and clients to make the experience even better. Thanks again for sharing your thoughts! SV Srushti V. Product Marketer Information Services Used the software for: 6-12 months ### "Solid Delivery Solution" February 3, 2025 5.0 We’ve been using Metrobi for almost two years. Their drivers are polite, and any issues get sorted out quickly by support. The cost is fair for the level of service, and it integrates well with our scheduling tools. We’re mostly satisfied and plan to continue using it. Pros Reliable and on-time deliveries Clear pricing structure Responsive support team Cons Occasionally, driver availability is limited on major holidays, but we work around it by booking in advance. Review Source Response from Metrobi May 13, 2025 Hi Srushti, Thank you for your thoughtful review. We’re glad Metrobi has consistently delivered reliable service and integrated smoothly with your tools. It’s great to know our support team and pricing continue to meet your expectations. Thanks for being with us, – The Metrobi Team SA Sanjana A. Marketing Associate Information Technology and Services Used the software for: Less than 6 months ### "Reliable Solution for Daily Delivery Ops" March 26, 2025 5.0 This software quickly became the backbone of our delivery process. Everything is organized and transparent, which saves us time every single day. Pros Live updates and notifications keep the whole team in sync. It’s stable, fast, and works on any device we use. Cons So far, no issues worth mentioning. Reasons for Choosing This Software: We needed something that just works — without spending weeks learning it. This was simple, powerful, and ready to go. Review Source Response from Metrobi May 13, 2025 Hi Sanjana, Thank you for your feedback. We’re happy to hear Metrobi has become a reliable part of your daily delivery operations and helped your team stay in sync. It’s great to know the platform was easy to get started with and continues to save you time. We appreciate your support, – The Metrobi Team MB Max B. CEO Business Supplies and Equipment Used the software for: Less than 6 months ### "An Excellent Delivery Partner for Restaurants" January 30, 2025 5.0 My overall experience with Metrobi has been fantastic. We handle a lot of catering orders, so having a reliable delivery partner is crucial. The drivers are communicative, and the live tracking feature is incredibly helpful. It’s rare to find a service this consistent in our industry. Pros Prompt pickups and drop-offs Friendly, professional drivers Real-time order tracking Cons We had a minor scheduling mix-up one weekend, but it was resolved without any big disruption. Reason for choosing Metrobi They offered better pricing and a more transparent tracking system compared to others we tested. Review Source Response from Metrobi May 13, 2025 Hi Max, Thank you for the fantastic review. We're glad Metrobi has been a reliable partner for your catering deliveries and that features like live tracking and driver communication have made a difference. Thanks for trusting us with your deliveries, – The Metrobi Team AK Ashwani K. Founder Marketing and Advertising Used the software for: 6-12 months ### "Metrobi first experience " January 14, 2025 5.0 Metrobi offers a flexible and quick platform for local deliveries, the thing which i loved most about metrobi is the proof when delivering and also it gives a fair offer to earn $1200 a week. Pros Flexible scheduling for drivers and user friendly interface Cons They need to work on some app glitches otherwise everything fine. Review Source Response from Metrobi May 13, 2025 Hi Ashwani, Thank you for sharing your first experience with Metrobi! We’re glad the flexible scheduling, user-friendly interface, and proof of delivery features stood out to you. We also appreciate the heads-up about app glitches — we’re working to smooth those out. We’re excited to have you on board, – The Metrobi Team IS Ikuko S. Mealkit Business Manager Food & Beverages Used the software for: Less than 6 months ### "Outstanding service" January 15, 2025 5.0 Our contact person, \[sensitive content hidden\] is very attentive to our needs and regularly checks in to ensure everything is running smoothly. The dashboard is user-friendly, the pricing is reasonable, and we have no complaints so far. Pros We've significantly reduced costs by having a single driver handle multiple pickup and drop-off locations. Cons When I tested the delivery process as a customer, I noticed that the interface I saw as an administrator was different from what a regular customer would see. I believe this could have been resolved by using a different email address, so it's not a major issue. Review Source Response from Metrobi May 13, 2025 Hi Ikuko, Thank you for the wonderful review. We're glad to hear Metrobi has helped reduce your delivery costs and that your experience with our team and platform has been so positive. We also appreciate your note about the admin vs. customer interface — your insight helps us continue improving the experience for everyone involved. We’re happy to support your business, – The Metrobi Team CO Cynthia O. Asso. Marketing Manager Business Supplies and Equipment Used the software for: Less than 6 months ### "Best Courier Service Around" February 27, 2025 5.0 Metrobi handles my food deliveries like a pro. Their route optimization ensures everything gets their piping hot and on time. I’ve used other services, but none of ‘em stack up. Drivers are friendly, and the tech’s super easy to use. Pros Food stays hot, and it’s always on time, friendly and professional drivers, and scheduling takes seconds—super simple. Cons Would love more nighttime delivery options, but it’s not a dealbreaker. Review Source Response from Metrobi May 13, 2025 Hi Cynthia, Thank you for the kind words. We’re so glad to hear Metrobi has made your food deliveries smoother, faster, and more reliable. Your feedback about nighttime delivery options is appreciated — it’s something we’re exploring as we continue expanding service hours. Thanks for choosing Metrobi, – The Metrobi Team KL Katherine L. operations manager Food & Beverages Used the software for: Less than 6 months ### "Mostly loving the new metrobi layout" November 8, 2024 4.0 generally good, everyone experiences bad employees sometimes especially in a remote job such as this. Pros Helpful customer service, ease of use, new layout especially how much better the map seems now Cons with the new update to the website we have a daily view but i'd love a way to see ONLY upcoming orders but all of them as opposed to just by day although as we get busier the by day is also helpful. also we've had some specific driver issues. Switched from [Uberall](https://www.capterra.com/p/171738/uberall/) uber was more money and not reliable enough Review Source Response from Metrobi November 25, 2024 Hi Katherine, Thank you for your feedback! We’re happy to hear that you’re enjoying the new layout and the improved map. We understand the need for a clearer view of upcoming orders and will look into options to improve that. We’re also addressing driver-related concerns. Thanks for choosing Metrobi, and we appreciate your continued support! ME Michael E. COO Hospitality Used the software for: 6-12 months ### "Gimme Them Credits" September 18, 2024 5.0 These guys are fucken great! I am pretty scattered and they always bring me back to safe ground, if I make a mistake, they recover. It's been great working with them. Pros The fact that the drivers don't just walk up and shove a phone in your face, these are english speaking drivers capable of conversing and understanding. Cons Least..we had some financial disagreements when we were first booting up, but I have moved on pretty good Switched from [DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/) We are a higher end brand and we have higher requirements needs then McDonalds for hour our customer should be engaged Review Source Response from Metrobi September 25, 2024 Hi Michael, Thanks for your feedback. We’re glad to hear our drivers meet your expectations and that we've been able to support your business effectively. We appreciate your patience during the early stages and are happy things have worked out. Thank you for choosing Metrobi, and we look forward to continuing to work with you! Best, The Metrobi Team SA Sara A. Owner and Founder Retail Used the software for: 1-2 years ### "A breath of fresh air!" September 20, 2024 5.0 Metrobi has been a breath of fresh air! While there has been an expected learning curve with newer drivers, I am so grateful to have a platform, network and support we can rely on for our customers and our unique business model - one that will help us grow. Thank you! Pros Metrobi helps simplify what can be an otherwise extremely complex and time-consuming task. Customer service, support and reliability are excellent. Cons The cost. For a small business like ours, the costs (in terms of credits) add up. There is so much more I would love to do with Metrobi but we are having to balance that with increased expenses across the board. Alternatives considered [Mobile Roadie](https://www.capterra.com/p/140922/Mobile-Roadie/) Reason for choosing Metrobi Metrobi offered reverse logistics capabilities in a straightforward way, whereas others seemed to overcomplicate it. Review Source Response from Metrobi September 25, 2024 Hi Sara, Thank you for your kind words and for sharing your experience with Metrobi. We're pleased to hear that our platform has simplified your operations and provided the support you need. We understand the challenge of balancing costs, and we appreciate your feedback on that. We're glad to be part of your business's growth and look forward to continuing to support you. Best, The Metrobi Team UD Uwe D. Director Online Media Used the software for: 6-12 months ### "Best Choice for Fast Shipping" April 30, 2025 5.0 Metrobi just gets it. Their drivers are quick, their tracking is on point, and I’ve never had a single issue. It’s the easiest courier service I’ve ever used. Pros Fast deliveries, every time. The tracking is next-level. Super easy to schedule. Cons No complaints at all. I've been using them for some time now without any issues. Review Source Response from Metrobi May 13, 2025 Hi Uwe, Thank you for the kind words. We’re glad to hear that scheduling, tracking, and delivery speed have all met your expectations. It’s great to know Metrobi has made your shipping process easier. We appreciate your trust in our team. – The Metrobi Team Similar Products Featured ## Related categories [Delivery Management](https://www.capterra.com/delivery-management-software/)[Courier](https://www.capterra.com/courier-software/)[Logistics](https://www.capterra.com/logistics-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.