# Page 4 | Metrobi Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Metrobi the right Route Planning solution for you? Explore 94 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183910/Metrobi-delivery-planning-software/reviews --- Metrobi 4.9 (94) [View alternatives](https://www.capterra.com/p/183910/Metrobi-delivery-planning-software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Metrobi ## Showing most helpful reviews Showing 76-94 of 94 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GN Gretchen N. Owner and pastry chef Food & Beverages Used the software for: 1-2 years ### "Great delivery service " January 17, 2025 5.0 Pros Great customer service and fantastic drivers. Cons If you don't pay for their premium package you don't have full access to all the viewing options. Switched from [Mobile Roadie](https://www.capterra.com/p/140922/Mobile-Roadie/) driver availability and lack of customer service Review Source Response from Metrobi May 13, 2025 Hi Gretchen, Thank you for the kind words! We’re happy to hear you've had a great experience with our customer service and drivers. Thanks again for being with us, – The Metrobi Team CO Carey O. Production Manager Food & Beverages Used the software for: 1-2 years ### "Metrobi is a very helpful platform!" September 20, 2024 5.0 Overall, Metrobi has allowed us flexibility and made previously time-consuming processes significantly easier. I am very satisfied with the platform. Pros The self-managed route tool on Metrobi has been incredibly helpful in managing routes and our driving team. Additionally, having access to the Metrobi network of drivers has allowed us a lot of flexibility around all our delivery needs. Cons If I had any complaint, it would be that every once in a while the website can be a bit buggy. However, the team is quick to respond and is always able to support and come to a solution quickly. Review Source Response from Metrobi September 25, 2024 Hi Carey, Thank you for your feedback. We're glad to hear that the self-managed route tool and access to our driver network have been helpful in streamlining your delivery operations. We appreciate your understanding about occasional website issues and are happy that our team has been able to provide quick support. We’re pleased to know that Metrobi has made your processes easier and provided the flexibility you need. Best, The Metrobi Team AB Anna B. Senior Associate Restaurants Used the software for: Less than 6 months ### "Metrobi's Stellar Customer Service" November 5, 2024 5.0 Pros Our dedicated Ops specialist, Huseyin, is such a great help. From scheduling routes to real-time delivery troubleshooting, he and Metrobi make logistics so much easier. Cons I find the Metrobi user interface slightly difficult to navigate when setting up recurring routes. Additionally, getting real time updates through the platform is slightly clunky. Again, Huseyin helps a lot with these tasks so it's never too much of a hindrance. Review Source Response from Metrobi November 25, 2024 Hi Anna, Thank you for your feedback! We’re glad to hear that Huseyin has been such a great support in making logistics easier for you. We’ll continue to work on improving the user interface and real-time updates to make your experience even smoother. Your input is much appreciated! LE Laura E. Sales and Business Development Hospitality Used the software for: 1-2 years ### "Metrobi's Review" January 13, 2025 4.0 It is good. We are being taken care of over the service we request and pay for. Pros The peace of mind to request a vehicle, and know it will be handled on time. Cons Due to the nature of our business, appearance and common sense is important and drivers are not always the brightest or most refined. Review Source SR Shelby R. Director Of Operations Food & Beverages Used the software for: 6-12 months ### "Reliable Service" November 12, 2024 5.0 We love having a delivery service we can count on, Drivers are always on time and are careful with the product they are delivering. Pros It has increased the capacity of catering we can do. \[sensitive content hidden\] our sales rep is very helpful and quick to respond . Cons At times it takes a while to find a driver. Review Source Response from Metrobi November 25, 2024 Hi Shelby, Thank you for your kind review! We’re glad to hear our platform has supported your catering operations and that our drivers and sales rep have been helpful. We’re working to improve driver availability and appreciate your feedback. Let us know if there’s anything more we can do to support your business! KG Kristian G. Sales Manager Computer Software Used the software for: Less than 6 months ### "Fast and Reliable Courier Services for Businesses" February 14, 2025 5.0 Metrobi has been a great addition to our courier services. The drivers handle packages with care, and their support team is always ready to help. It saves us a lot of time and effort, making our daily logistics much more efficient. A fantastic choice for businesses looking to streamline their delivery process! Pros Professional and careful drivers Excellent customer support Saves a lot of time in daily logistics Cons The mobile app could have more features, but it still works well. Review Source Response from Metrobi May 13, 2025 Hi Kristian, Thanks for the great review. We're glad Metrobi has helped streamline your logistics and save time in your daily operations. It’s great to hear our drivers and support team have made a positive impact. We also appreciate your feedback on the mobile app — improvements are on the way. Thanks again for choosing Metrobi, – The Metrobi Team BV Bellz V. Catering Manager Food & Beverages Used the software for: 6-12 months ### "Metrobi has been a time saver and stress reliever!" September 19, 2024 5.0 Pros The system is really simple to use, and customer service is always top notch! Cons Sometimes drivers are unreliable or unprofessional, but that's not completely Metrobi's fault. Switched from [DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/) Door Dash driver would send us drivers on bikes and not in cars/SUVs Review Source Response from Metrobi September 25, 2024 Hi Bellz, Thank you for your feedback. We're glad to hear that the simplicity of our system and the quality of our customer service have been helpful to you. We appreciate your understanding regarding driver reliability and are always working to improve the experience. Thank you for choosing Metrobi. We're happy to be part of your operations. Best, The Metrobi Team SP Spenser P. Owner Wine and Spirits Used the software for: Less than 6 months ### "Metrobi is a great delivery service for small businesses!" January 9, 2025 5.0 I have been having a very positive experience with metrobi. No issues so far! Pros Customer service is great anytime I need help with something. Drivers are always on time and professional. Cons It was a bit difficult integrating everything with my shopify website. Alternatives considered [DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/) Reason for choosing Metrobi Metrobi gave me the most autonomy and required less customizations on my end Review Source SW Seepika W. Author Staffing and Recruiting Used the software for: I used a free trial ### "The Ultimate Courier Service for Fast Deliveries" February 13, 2025 4.0 Metrobi has completely changed the way we handle deliveries. Their courier services offer top-tier route optimization, and the on-demand drivers make our operations much smoother. The integrations work flawlessly, which is essential for our food and drink business. Their support team is always quick to assist. If you’re running a small business, Metrobi is the best choice! Pros Easy-to-use scheduling Perfect route optimization Real-time tracking for better control Cons Would love to see more customization options for reports, but the current setup works well. Review Source Response from Metrobi May 13, 2025 Hi Seepika, Thank you for the thoughtful review. We're happy to hear Metrobi has helped improve your delivery operations with reliable drivers, optimized routes, and seamless integrations. We also appreciate your feedback on report customization — it's a great suggestion and on our radar. Thanks for giving Metrobi a try, – The Metrobi Team HS Hilda S. Owner Food Production Used the software for: 6-12 months ### "Metrobi is the Best!" October 3, 2024 5.0 It has been the most stress free working relationship my business has partnered with. Pros Metrobi representatives are excellent at ensuring the customers concerns are properly resolved. It feels like they work with us to guarantee success! Cons Nothing…so far everything is excellent! Review Source Response from Metrobi November 25, 2024 Hi Hilda, Thank you for your amazing review! We’re thrilled to hear that our team has been able to support your business effectively and make your experience stress-free. We truly appreciate your feedback and look forward to continuing this partnership! pA pierre A. CEO Food Production Used the software for: Less than 6 months ### "like metrobi" November 3, 2024 5.0 Working with Metrobi probably demonstrated the platform's reliability and flexibility, which can be critical for businesses handling perishable products like gelato. Pros The attention to real-time tracking and transparency is a huge plus, as it gives both businesses and their customers peace of mind. Overall, Metrobi's commitment to supporting local businesses by taking the hassle out of logistics feels like a major value-add in today’s market. Cons we are working to integrate our work flow now but the problem is to have one platform for every task Review Source Response from Metrobi November 25, 2024 Hi Pierre, Thank you for your review! We’re glad to hear that our real-time tracking and transparency are helping your business. We understand the need for a unified platform and are working to make the integration process smoother. Your feedback is invaluable as we continue to improve! ND Nancy D. CEO Food & Beverages Used the software for: 6-12 months ### "So glad Metrobi exists. " October 30, 2024 5.0 Great! It is only because of Metrobi that I am able to outsource a lot of my deliveries without any worries. Such a great blessing for a small business like mine. Pros Always on top of all my deliveries. Having a person who I can reach out to anytime I want. Cons There were some accounting issues and it took a little bit to get to the right person who could resolve it for me. Review Source Response from Metrobi November 25, 2024 Hi Nancy, Thank you for your kind words! We’re happy to hear that Metrobi has helped streamline your deliveries. We apologize for the accounting issue and appreciate your patience as we worked to resolve it. Your feedback means a lot to us! CM Chris M. Fulfillment and Warehouse Manager Food & Beverages Used the software for: 6-12 months ### "Metrobi Review " December 3, 2024 5.0 Overall Metrobi is a very solid service. Had very little issues using their service. Pros Reps are very responsive and stay on top of deliveries. Cons Sometimes it is difficult to book a driver. Review Source KL Kelly L. Owner Food & Beverages Used the software for: 1-2 years ### "They were there when I needed them!" September 19, 2024 5.0 Metrobi makes my life easier for sure. Metrobi showed up for my business at the right time when I needed help, my husband who helped with deliveries had a shoulder injury, and I didn't know how I was going to be able to get my deliveries done. Metrobi happened to call that day and the rest is history - I now have a team of regular drivers who do a great job servicing my customers each week. Metrobi has been a real asset to my overall operations allowing me more time to focus on what I need to as a small business owner. Pros The staff is very responsive and helpful - always working to ensure that I have drivers for my deliveries and assisting with any issues or questions as they arise. Cons Don't really have a lot of complaints. Overall I am happy with the service. Review Source Response from Metrobi September 25, 2024 Hi Kelly, Thank you for sharing your story. We're pleased to hear that Metrobi has been a reliable support for your business, especially during a challenging time. It's great to know our team has helped lighten your load and allow you to focus on your business. We're glad to have you with us and look forward to continuing to support your deliveries. Best, The Metrobi Team VN Vignesh N. SEO Marketing and Advertising Used the software for: I used a free trial ### "Solid Software That Gets the Job Done" March 27, 2025 5.0 This tool simplified our delivery flow in a way that felt natural. It helped us reduce manual errors and improved delivery times right away. Pros Driver management is super clear and efficient. We no longer have to rely on endless phone calls to track progress. Cons A dark mode would be nice, especially for late shifts. Review Source Response from Metrobi May 13, 2025 Hi Vignesh, Thanks for the great review. We’re glad Metrobi helped simplify your delivery flow and cut down on manual errors. Your suggestion about dark mode is a smart one — we’ll definitely share that with our product team. Appreciate you giving us a try, – The Metrobi Team FL Farid L. Co-Owner Food & Beverages Used the software for: 1-2 years ### "2 years with Metrobi" November 8, 2024 5.0 Easy to use and place orders and edit. I like that we can rate the drivers and add them to our preferred list. Pros Always improving the platform, following up, quick response. Cons To get in contact with a driver it is to many steps to find his number. Review Source Response from Metrobi November 25, 2024 Hi Farid, Thank you for your continued support! We’re glad to hear you find the platform easy to use and appreciate the improvements we’ve made. We’ll work on simplifying the process to contact drivers directly. Thanks again for your valuable feedback! MB Miranda B. Owner Food & Beverages Used the software for: Less than 6 months ### "Metrobi is Great!" September 18, 2024 5.0 Overall, it was easy to onboard and start working with Metrobi, incorporating their services required minimal changes to our overall workflow, and it has been extremely helpful in expanding our business and increasing our overall sales capacity. Pros Using Metrobi has allowed us to expand our wholesale service radius, as well as offer courier services to our corporate and local clients. We can now take on additional orders since our staff is not responsible for leaving our shop to do deliveries. Cons The majority of our deliveries are early morning deliveries, and very rarely a driver will drop a route and it can sometimes difficult to troubleshoot at an early hour even with the assistance of the support team. Review Source Response from Metrobi September 25, 2024 Hi Miranda, Thank you for sharing your experience. We're thrilled that Metrobi has helped you expand your service radius and streamline your operations. It’s great to hear that onboarding was easy and that our service has made a positive impact on your business. We appreciate your feedback regarding early morning routes and will continue working to improve this. Your input helps us get better. Best, The Metrobi Team LV Lis V. Researcher Biotechnology Used the software for: I used a free trial ### "Exceptional service!" January 16, 2025 5.0 Pros Professionalism and quality of the service. Cons Nothing. Exceptional service and respect with the client's demands. Review Source Response from Metrobi May 13, 2025 Hi Lis, Thank you for the wonderful review. We're so glad to hear you had an exceptional experience during your trial and that our team's professionalism stood out. We truly appreciate your kind words and hope to continue supporting your delivery needs. – The Metrobi Team ZM Zeke M. CEO Food & Beverages Used the software for: Less than 6 months ### "Satisfied customer!" September 13, 2024 5.0 I was skeptical at the start, but they have delivered (no pun intended). Pros The are very responsive to the needs of the businesses they work with. I've worked with other delivery services that do not provide the level of care that Metrobi does. Cons The platform could use some work to be more user friendly. Review Source Response from Metrobi September 16, 2024 Thank you so much Zeke, for your kind words and for sharing your experience with Metrobi! We're thrilled to hear that Metrobi Support stood out to you. We strive to build strong partnerships with businesses like yours, and your feedback helps us keep improving. We're also grateful for your suggestion regarding the platform's user-friendliness. We're constantly working on updates and improvements, so stay tuned for enhancements in that area. Best, The Metrobi Team Similar Products Featured ## Related categories [Delivery Management](https://www.capterra.com/delivery-management-software/)[Courier](https://www.capterra.com/courier-software/)[Logistics](https://www.capterra.com/logistics-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.