# Locobuzz Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Locobuzz Software - reviews, pricing plans, popular comparisons to other Social Media Management products and more. Source: https://www.capterra.com/p/183967/Locobuzz --- # Locobuzz Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Locobuzz ## What is Locobuzz? Locobuzz is a unified customer experience platform that converges technologies like Artificial Intelligence, Machine Learning, Big Data, Analytics to help brands forge stronger relationships with their customers and increase their lifetime value. We connect organisations with their customers across a spectrum of digital channels and leverage analytics and automation to increase efficiency across business processes and create a seamless experience for customers. ## What is Locobuzz used for? [Social Media Analytics Tools](https://www.capterra.com/social-media-analytics-tools-software/)[Social Media Monitoring](https://www.capterra.com/social-media-monitoring-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/) Top alternative Featured Overall rating Based on 44 user reviews Reviews sentiment Positive 82% Neutral 16% Negative 2% Starting price $399 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Locobuzz?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.locobuzz.com&name=Locobuzz) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Locobuzz 4.3 (44) VS. [4.2 (254)](https://www.capterra.com/p/277011/Brandwatch/reviews/) Starting Price $399 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (44) Ease Of Use 4.1 (597) Value For Money 4.3 (41) Value For Money 3.8 (468) Customer Service 4.5 (43) Customer Service 4.4 (444) ## Locobuzz alternatives Highest Rated [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/) [4.4 (606)](https://www.capterra.com/p/121447/Sprout-Social/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/121447/Sprout-Social/) [Oktopost](https://www.capterra.com/p/247569/Oktopost/) [4.5 (110)](https://www.capterra.com/p/247569/Oktopost/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247569/Oktopost/) [Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) [4.3 (90)](https://www.capterra.com/p/131274/Sprinklr-Platform/reviews/) Starting price $249.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/131274/Sprinklr-Platform/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.2 (19) 57.89% of 19 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Negative Feedback Management 4.4 (13) 46.15% of 13 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Review Monitoring 4.4 (13) 30.77% of 13 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Dashboard 4.2 (11) 72.73% of 11 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Social Media Monitoring 4.5 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Track activity on sites such as Facebook, Twitter, Instagram, etc. AI/Machine Learning 4.4 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Locobuzz 103 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Automatically create schedules based on business needs or employee availability and qualifications Create and automatically send premade copy in response to customer messages Compare key metrics for the business against prominent players in the industry Monitor social media posts or web that mention a particular brand Track and manage schedules and meetings via an integrated calendar Notifications/alerts for upcoming events or tasks Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Set campaign schedules by selecting start, pause, and end dates Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Evaluating strengths and weaknesses of companies with the same target audience Track activity of your competitors Configure existing workflows to meet your organization's needs Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Interprets what a user is doing based on context and helps guide them through the process. Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Track customers' activities across social networks and maintain details about their demographics, preferences & more Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Import and export data to and from software applications Graphical representation of data Receive and/or send email notifications for urgent updates, requests, or other information Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Track delivered, received, and opened emails Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Find & retrieve relevant data or documents Collect data to measure/track the positive impact an organization, nonprofit, or program has on social, environmental, or other groups. Identify and track activity, including generated revenue, of prominent social media personalities that have sway over public opinion Helps understand a user's intentions/actions Track and monitor a specific set of keywords Identify the source channel that resulted in a new lead in the system Automatically identify and save contact information of potential customers Ability to chat online in real time Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Integrate with more than one social media network Manage and support multiple languages Process and analyze human language in text or audio form Identify, track, and respond to negative feedback A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Schedules specific times for content to appear on social media platforms, blogs, websites etc. Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Predict future data based on historical data sets Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor and manage customers' perceptions about a business, product, or service Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Monitor social media sites for specific keywords Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track activity on sites such as Facebook, Twitter, Instagram, etc. Train your system to interpret and transcribe voice messages Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.2 (44) 4.2 Based on 44 reviews ## Pricing Value for money 4.3 (41) Free Trial Basic $399.00 Flat Rate,Per Month Value for money 4.3 (41) 4.3 Based on 41 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (43) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (43) 4.5 Based on 43 reviews ## User reviews Overall rating 4.3 Based on 44 reviews Filter by rating 5(21) 4(15) 3(7) 2(1) 1(0) Mentioned topic Sorted by most recent SJ Surya J. Social media manager Retail ### "Good " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 21, 2023 Overall, the experience is going well so far. Pros Data insights, Filtration options,Customer support( \[sensitive content hidden\] for helping) Cons Comments on old ad posts are not visible. Reasons for choosing Locobuzz 1\. Budgeting 2. Tool experience and features. 3. Twitter premium 4. Configuration of only social media channels. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CS Chitra S. Operations Manager Education Management ### "Review by Chitra (PW)" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 21, 2023 Good Pros Quite insightful, can improve reports and stats Cons Locobuzz is a good platform but sometimes it becomes difficult for agent to understand the platform. Switched from [Freshchat](https://www.capterra.com/p/158117/Freshchat/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RT Rachita T. Analytics Marketing and Advertising ### "One of the best tools" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 28, 2023 ORM is very convenient to use through LocoBuzz. I've also used the tool for listening and it is really efficient and helpful. Pros ORM is very convenient to use through LocoBuzz. I've also used the tool for listening and it is really efficient and helpful. Cons Overall experience has been good. No cons as such. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AG Aditya G. Senior ORM Executive Marketing and Advertising ### "Very Good Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2023 Pros \*Easy to use \*Good Customer Support\*Advance Metrics Cons Nothing on the platform I have found to be concerned about. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LG Lucky G. Assistant Manager ORM Financial Services ### "Online Reputation Management with Loco" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 20, 2023 Pros Locobuzz really makes working on the reviews, comments and DMs from all the platforms & channels very easy. We can monitor and follow-up on all of these cases in the form of tickets bucketed into different list. Cons The reports could have been better. Currently, the logic behind different report formats seem a bit unclear. Custom reports do solve this problem to a great extent, but there are still gaps to fil. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SD Supritha D. ORM Consumer Services ### "good" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 2, 2023 good Pros Easy to manage all the social media platforms in one place Cons the new version can be improved, as it is more confusing Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Ajay B. ORM Manager Marketing and Advertising ### "Features & ease of use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 1, 2023 Excellent. Pros It covers all the important features like Social listening, digital listening and social analytics. Navigation is seamless. Cons All features are covered. Nothing I can find which is not included. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Manager - Social Media Listening & Intelligence Financial Services ### "All in one roof - CX management platform!" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 1, 2023 \- Sentiment Analysis - Helped in finding multiple talking points around topics & driving actionable takeaways from the same- Alert Management - Quick alerts across different pocs helped them take actions effectively- ORM - Auto bucketing & effective response management that improved the TAT & response rate Pros The new update is much friendlier than previous in terms of playing around the dashboard & for in-depth analysis. In terms of the tech, the software has been quick & fast in terms of crawling mentions on real time basis. The auto tagging system in place has helped the ORM team so much. Cons With respect to the listening module, the old updates were inefficient in terms of deep diving into sentiments & finding the trigger point. About engagement module, the dashboard should display the top line basic metrics that any brand or marketer would require. Reasons for choosing Locobuzz Beneficial for those who want an all in one package considering ORM, CRM, Listening & Social Media Analytics Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Shahbaz S. ORM Marketing and Advertising ### "One stop for ORM and Social Listening " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 March 1, 2023 The overall experience is neutral, we can say good but not awesome. Still there are areas to improve. Pros Usually we use this tool for ORM, mainly for posting responses to customer, handling queries and complaints. Apart from this it’s quite easy to get reports. Even we can get competition comparisons too. Cons The tracking part, as I have came across through many instances wherein the software has missed to crawl the data, due to which our work got hampered! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VM vivek M. Brand Associate Marketing and Advertising ### "Good" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 1, 2023 Excellent Pros Easy to use, data capturing is easy to see. Cons Report download should be there, for the smooth work Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/183967/Locobuzz/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)