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Locobuzz is a unified customer experience platform that converges technologies like Artificial Intelligence, Machine Learning, Big Data, Analytics to help brands forge stronger relationships with their customers and increase their lifetime value. We connect organisations with their customers across a spectrum of digital channels and leverage analytics and automation to increase efficiency across business processes and create a seamless experience for customers.
Provider
Locobuzz Solutions
Located In
India
Foundation
2015
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
Live Online, In Person, Documentation, Webinars
Support
24/7 (Live rep), Chat, FAQs/Forum, Phone Support, Email/Help Desk
We provide a technology platform to help you win, retain and delight customers. We leverage AI, analytics, big data and automation to manage your customer experience.
Content Source: Locobuzz
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Locobuzz Reviews
Pros
Good with the product and happy with the instant resolution by the support team.
Overall a good experience and we at Cerebrate are pretty positive that the tool will get more robust in terms of analytics and insights. Both Dream11 and Cerebrate have a huge expectations.
Visualizable and customizable dashboards. Ease of configurations & Sentiment Analysis is the best part of the tool.
One of the best platform that I have worked with and I am using it for more than a year now on day to day basis and it’s really effective with regards to getting out any kind of data and reports.
Cons
The tracking part, as I have came across through many instances wherein the software has missed to crawl the data, due to which our work got hampered.
Limitations in filters available. A limited number of platform available Quora is missing.
Repetitive war rooms, no clear distinction between dashboards, does not track Instagram story, listens to a lot of irrelevant content on social media.
While other industry leaders have constantly developed, Locobuzz is slow in it's updates. The tool seems outdated and the sentiment mapping is currently at the worst in the industry.
"Best ORM Platform "
Overall: It's very good for us as app company we got to know about our competitors
Pros: Ticketing auto conversion from the social media negative comments
Cons: Auto replies not able to see the comments on actual comments
Vendor Response
"ORM Done Right!"
Overall: The team is very responsive. They try to keep new updates on the software and have various services that can bring a significant change in overall customer experience.
Pros: Locobuzz as tool is a good platform for social listening and addressing customer issues. The software covers not only social media but also allows to scan the larger digital space. It integrates smoothly into your CRM systems and helps to build the response process efficiently. This is a big differentiation as a marketer.
Cons: The ride has been smooth over last 2 years
"All in one roof - CX management platform!"
Overall: - Sentiment Analysis - Helped in finding multiple talking points around topics & driving actionable takeaways from the same- Alert Management - Quick alerts across different pocs helped them take actions effectively- ORM - Auto bucketing & effective response management that improved the TAT & response rate
Pros: The new update is much friendlier than previous in terms of playing around the dashboard & for in-depth analysis. In terms of the tech, the software has been quick & fast in terms of crawling mentions on real time basis. The auto tagging system in place has helped the ORM team so much.
Cons: With respect to the listening module, the old updates were inefficient in terms of deep diving into sentiments & finding the trigger point. About engagement module, the dashboard should display the top line basic metrics that any brand or marketer would require.
"A Good Product"
Overall: Overall the platform is robust and is getting better over time.
Pros: The platform is a single point of contact between the user and the social channels.
Cons: The URLs cannot be tracked and posting on certain platforms (Google Maps) is tricky.
"Review by Chitra (PW)"
Overall: Good
Pros: Quite insightful, can improve reports and stats
Cons: Locobuzz is a good platform but sometimes it becomes difficult for agent to understand the platform.
