# Locobuzz Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Locobuzz the right Social Media Management solution for you? Explore 44 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183967/Locobuzz/reviews --- Locobuzz 4.3 (44) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Locobuzz Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews SA Sajid A Digital Marketing SpecialistMarketing and Advertising, 11 - 50 employeesUsed the software for: More than 2 years. “I am thankful using this highly integrated social listening tool to manage ORM, this makes our work easy, having lots of features like DIY Analytics Report, Competition Benchmarking, CSD ID that really help us to manage our day to day work.“ June 24, 2021 NG Nishant G ManagerReal Estate, 501 - 1,000 employeesUsed the software for: 6-12 months. “Searches and multiple accounts add on levy a huge cost to business“ June 11, 2021 mP mohammed P Social Media EscalationsFurniture, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “the user interface is very good and its very easy to set the sentimental for the cases“ February 28, 2023 ## Showing most helpful reviews Showing 1-25 of 44 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sumeet Z. Digital Marketing Manager Gambling & Casinos Used the software for: 6-12 months ### "Best ORM Platform " June 11, 2021 5.0 It's very good for us as app company we got to know about our competitors Pros Ticketing auto conversion from the social media negative comments Cons Auto replies not able to see the comments on actual comments Alternatives considered [Konnect Insights](https://www.capterra.com/p/178918/Konnect-Insights/) Reason for choosing Locobuzz Deep analysis of the market and competitors also giving the good Review Source Response from Locobuzz Solutions June 15, 2021 Hi Sumeet! Thank you for taking the time to review Locobuzz! Our team hugely appreciates it as we value your feedback highly. We're working on improving our products and services and will continue to serve you better into the future. Regards, Team Locobuzz VR Verified Reviewer Vice President Financial Services Used the software for: 1-2 years ### "ORM Done Right!" February 6, 2020 5.0 The team is very responsive. They try to keep new updates on the software and have various services that can bring a significant change in overall customer experience. Pros Locobuzz as tool is a good platform for social listening and addressing customer issues. The software covers not only social media but also allows to scan the larger digital space. It integrates smoothly into your CRM systems and helps to build the response process efficiently. This is a big differentiation as a marketer. Cons The ride has been smooth over last 2 years Alternatives considered [Meltwater](https://www.capterra.com/p/123153/Meltwater/) Reason for choosing Locobuzz Overall costs, features and willingness to integrate and customize to our needs. Review Source VR Verified Reviewer Manager - Social Media Listening & Intelligence Financial Services Used the software for: 6-12 months ### "All in one roof - CX management platform!" March 1, 2023 3.0 \- Sentiment Analysis - Helped in finding multiple talking points around topics & driving actionable takeaways from the same- Alert Management - Quick alerts across different pocs helped them take actions effectively- ORM - Auto bucketing & effective response management that improved the TAT & response rate Pros The new update is much friendlier than previous in terms of playing around the dashboard & for in-depth analysis. In terms of the tech, the software has been quick & fast in terms of crawling mentions on real time basis. The auto tagging system in place has helped the ORM team so much. Cons With respect to the listening module, the old updates were inefficient in terms of deep diving into sentiments & finding the trigger point. About engagement module, the dashboard should display the top line basic metrics that any brand or marketer would require. Reason for choosing Locobuzz Beneficial for those who want an all in one package considering ORM, CRM, Listening & Social Media Analytics Review Source VR Verified Reviewer Digital Expert Banking Used the software for: 2+ years ### "A Good Product" February 19, 2020 4.0 Overall the platform is robust and is getting better over time. Pros The platform is a single point of contact between the user and the social channels. Cons The URLs cannot be tracked and posting on certain platforms (Google Maps) is tricky. Reason for choosing Locobuzz Vernacular ability Customer service and support Review Source mB monika B. Assistant Manager Digital Marketing and Advertising Used the software for: 1-2 years ### "User Friendly and data enriched tool for customer study" May 31, 2019 5.0 We are using Locobuzz for our response management, competition analysis, category listening and to be updated about digital chatter of other competitors. Pros Its customization option as per requirement, Real time visualization, Reporting, data extraction and its DIY dashboards for the ease, understanding the digital chatter across all platforms with easy and clean reports, very cooperative staff and hardworking agents. Cons Influencer stream can be more streamlined, e commerce listening Reason for choosing Locobuzz easy to use, competition analysis is easy to do, brand track along with the other brands , customizable reports and they are even open for e commerce listening and integration of GA is the added advantage. Review Source SM Somesh M. Senior Executive - Social Listening Marketing and Advertising Used the software for: Less than 6 months ### "Social Listening and Analytcis Review" June 8, 2021 3.0 Overall a good experience and we at Cerebrate are pretty positive that the tool will get more robust in terms of analytics and insights. Both Dream11 and Cerebrate have a huge expectations Pros The dashboards and overall customization is good, however the metrics could have been arranged in a more user friendly manner. Cons YouTube data fetching is struggling a lot, and have faced multiple issues around Instagram webhooks. These issues are from API or from the respective platforms, but Locobuzz should be vigilante about this and should not wait for the client or agency to escalate it. Alternatives considered [Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/)[Konnect Insights](https://www.capterra.com/p/178918/Konnect-Insights/)[Talkwalker](https://www.capterra.com/p/161487/Talkwalker/) Reason for choosing Locobuzz As an ORM + Social Listening tool Locobuzz checked all the boxes for both Dream11 and Cerebrate Solutions and accordingly the decision was taken. Review Source Response from Locobuzz Solutions June 14, 2021 Hi Somesh, Thank you for taking the time to review Locobuzz! Our team hugely appreciates it as we value your feedback highly. We're working on improving our products and services and will continue to serve you better into the future. Regards, Team Locobuzz VR Verified Reviewer Senior Social Media Manager Banking Used the software for: 1-2 years ### "Locobuzz for Social Media Reputation Management" February 28, 2023 5.0 Pros It is very easy to use and competitively cost. Cons The social channels get disintegrated very frequently. Review Source RT Rachita T. Analytics Marketing and Advertising Used the software for: 2+ years ### "One of the best tools" March 28, 2023 5.0 ORM is very convenient to use through LocoBuzz. I've also used the tool for listening and it is really efficient and helpful. Pros ORM is very convenient to use through LocoBuzz. I've also used the tool for listening and it is really efficient and helpful. Cons Overall experience has been good. No cons as such. Review Source AB Avinash B. ORM & Social Listening Marketing and Advertising Used the software for: 2+ years ### "Locobuzz Experience" February 28, 2023 3.0 Have been using the product since 2013 (10 years) and have seen it growing and developing. Locobuzz is filled with multiple features but it still needs to up the game in terms of analytics and Pros Locobuzz 3.0 reporting and AI insights CoverageEase of use Response Management features Cons Machine Learning is not upto mark. It gives incorrect data Repetitive glitches and errors in data analytics (DIY Dashboards or other features) Reason for choosing Locobuzz Na Review Source DR David R. Nodal Offcer Airlines/Aviation Used the software for: 6-12 months ### " happy with the tool and Extremely best service " June 8, 2021 4.0 Good with the product and happy with the instant resolution by the support team Pros Interactive dashboards, comparison with other's and Cloud where we can understand the voice of the customer at one go. Cons need to manually change the organization name , every time we login 2. Reporting should be in today, yesterday, weekly, fortnight and monthly and in addition a calendar to change the date ; If possible please do add month on month performance dash board for easy access Reason for choosing Locobuzz n/a Review Source Response from Locobuzz Solutions June 14, 2021 Hi David, Thank you for taking the time to review Locobuzz! Our team hugely appreciates it as we value your feedback highly. We're working on improving our products and services and will continue to serve you better into the future. Regards, Team Locobuzz SP Shardul P. Assistant Manager Marketing and Advertising Used the software for: 1-2 years ### "Apt for Small Business" June 8, 2021 4.0 Pros Easy to use dashboard DIY Dashboards Ticketing System Custom Reports Cons User login issues sometimes Token Expiry issue Review Source Response from Locobuzz Solutions June 14, 2021 Hi Shardul, Thank you for taking the time to review Locobuzz! Our team hugely appreciates it as we value your feedback highly. We're working on improving our products and services and will continue to serve you better into the future. Regards, Team Locobuzz SJ Surya J. Social media manager Retail Used the software for: Less than 6 months ### "Good " October 21, 2023 5.0 Overall, the experience is going well so far. Pros Data insights, Filtration options,Customer support( \[sensitive content hidden\] for helping) Cons Comments on old ad posts are not visible. Reason for choosing Locobuzz 1\. Budgeting 2. Tool experience and features. 3. Twitter premium 4. Configuration of only social media channels. Review Source MS Maneet S. Manager Social Media Marketing and Advertising Used the software for: 6-12 months ### "Locobuzz " February 18, 2020 4.0 Pros Quick report generating capabilities and easy graphs for driving insights Cons The algorithm it uses to define sentiment of queries needs to be improved. Review Source JV Jewel V. ORM lead Marketing and Advertising Used the software for: Less than 6 months ### "Locobuzz Review " June 14, 2021 5.0 Good Pros It is easy to access and all channel in one tool Cons Sometimes the tool is slow apart from this all good Review Source Response from Locobuzz Solutions June 18, 2021 Hello! Thank you for taking the time to review Locobuzz! Our team hugely appreciates it as we value your feedback highly. We're working on improving our products and services and will continue to serve you better into the future. Regards, Team Locobuzz NG Nishant G. Manager Real Estate Used the software for: 6-12 months ### "Locobuzz Review" June 11, 2021 4.0 Pros Tracks multiple platforms from an ORM perspective Cons Searches and multiple accounts add on levy a huge cost to business Review Source SS Shahbaz S. ORM Marketing and Advertising Used the software for: 6-12 months ### "One stop for ORM and Social Listening " March 1, 2023 4.0 The overall experience is neutral, we can say good but not awesome. Still there are areas to improve. Pros Usually we use this tool for ORM, mainly for posting responses to customer, handling queries and complaints. Apart from this it’s quite easy to get reports. Even we can get competition comparisons too. Cons The tracking part, as I have came across through many instances wherein the software has missed to crawl the data, due to which our work got hampered! Review Source LG Lucky G. Assistant Manager ORM Financial Services Used the software for: 1-2 years ### "Online Reputation Management with Loco" March 20, 2023 5.0 Pros Locobuzz really makes working on the reviews, comments and DMs from all the platforms & channels very easy. We can monitor and follow-up on all of these cases in the form of tickets bucketed into different list. Cons The reports could have been better. Currently, the logic behind different report formats seem a bit unclear. Custom reports do solve this problem to a great extent, but there are still gaps to fil. Review Source RM Rajarshi M. Brand Manager Banking Used the software for: 2+ years ### "Good for Social Media monitoring" June 8, 2021 4.0 Overall quite happy with the experience. Pros Regularly use the platform to track our online presence. The look and feel is quite easy to get used to. Nice and comprehensive daily reports to keep me updated. Cons At times pick up irrelevant keywords. Competition benchmarking uses up a lot of impressions. Review Source Response from Locobuzz Solutions June 14, 2021 Hi Rajarshi, Thank you for taking the time to review Locobuzz! Our team hugely appreciates it as we value your feedback highly. We're working on improving our products and services and will continue to serve you better into the future. Regards, Team Locobuzz AB Ajay B. ORM Manager Marketing and Advertising Used the software for: 2+ years ### "Features & ease of use" March 1, 2023 5.0 Excellent. Pros It covers all the important features like Social listening, digital listening and social analytics. Navigation is seamless. Cons All features are covered. Nothing I can find which is not included. Review Source SA Sajid A. Digital Marketing Specialist Marketing and Advertising Used the software for: 2+ years ### "Best Social Listening Tool" June 24, 2021 5.0 I am using this tool for the last 2 years, find it useful and easy to use. Pros I am thankful using this highly integrated social listening tool to manage ORM, this makes our work easy, having lots of features like DIY Analytics Report, Competition Benchmarking, CSD ID that really help us to manage our day to day work. Cons I love the features like CSD ID, Competition Benchmarking, DIY Analytics, Reporting, and Customer Support Review Source JJ Johnson J. Sr. Account Manager Marketing and Advertising Used the software for: 2+ years ### "Can be much better!" October 17, 2019 2.0 It's plain ok. Not to graet Pros One of the first companies to adopt command center setup in India. The UI/UX was the best at that time and functionality was spot on for times 5 years ago Cons While other industry leaders have constantly developed, Locobuzz is slow in it's updates. The tool seems outdated and the sentiment mapping is currently at the worst in the industry. Moreover, too many complicated issues. They do not even have a unibox setup Alternatives considered [Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/)[Konnect Insights](https://www.capterra.com/p/178918/Konnect-Insights/) Review Source sF shinaz F. Senior - executive Telecommunications Used the software for: 6-12 months ### "LocoBuzz " October 17, 2019 4.0 Both digital marketing team and customer support team wanted to run the business using one tool and we were able to that using this tool, and this will help to understand operation and its limitations. Pros it many more features than the previous software , such as AHT , Agent performance, ability to click and find out the post from report and topic auto tagging Cons Too many steps to follow when compared to previous software experiencing a slowness comparative to other software 24/7 support is required incorrect sentiment tagging at times Reason for choosing Locobuzz We were able to customize some of the required functionalities and reporting based on our requirement. Also, the staff at locobuzz is friendly and helpful. Review Source AG Aditya G. Senior ORM Executive Marketing and Advertising Used the software for: 6-12 months ### "Very Good Tool" March 27, 2023 5.0 Pros \*Easy to use \*Good Customer Support\*Advance Metrics Cons Nothing on the platform I have found to be concerned about. Review Source vM vivek M. Brand Associate Marketing and Advertising Used the software for: 1-2 years ### "Good" March 1, 2023 5.0 Excellent Pros Easy to use, data capturing is easy to see. Cons Report download should be there, for the smooth work Review Source AG Aashima G. Digital Marketing LEad Logistics and Supply Chain Used the software for: Less than 6 months ### "Locobuzz review based as agent and supervisor" June 23, 2021 5.0 Its good. We can continue working on it and can recommend to other companies as well. Pros Auto generated reports, easy escalations to csd team and replying to customers, easy way to supervise agent's on daily and hourly basis. Cons Sentiments are not accurate as of now, few issue we were getting on this tool but sorted later by the Locobuzz team. Reason for choosing Locobuzz Impressive, easy, user friendly dashboard and recommended by a friend. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.