# Merchant Centric Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Merchant Centric Software - reviews, pricing plans, popular comparisons to other Review Management products and more. Source: https://www.capterra.com/p/183975/MerchantCentric --- # Merchant Centric Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Merchant Centric ## What is Merchant Centric? A leading online review management solution that works with enterprises large (1,000+) and small (50+) in the restaurant, automotive services, and healthcare/veterinarian industries. We help businesses stay connected with their guests, customers, and/or clients. Easily track and manage reviews, ratings, and business listings on a single platform. Share reports that identify clear, actionable insights with company stakeholders, positively impacting sales and guest satisfaction. ## What is Merchant Centric used for? [Review Management](https://www.capterra.com/review-management-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Merchant Centric?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://merchantcentric.com/&name=Merchant Centric) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Merchant Centric 4.8 (11) VS. [4.7 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (11) Ease Of Use 4.7 (703) Value For Money 4.8 (9) Value For Money 4.5 (616) Customer Service 4.5 (10) Customer Service 4.6 (651) ## Merchant Centric alternatives Highest Rated [4.8 (35)](https://www.capterra.com/p/141023/ReviewInc/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Yotpo](https://www.capterra.com/p/144389/Yotpo/) [4.5 (376)](https://www.capterra.com/p/144389/Yotpo/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144389/Yotpo/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Keyword Tracking 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Track and monitor a specific set of keywords API 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Dashboard 5.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Engagement Tracking 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Tracks metrics that provide insight into how a user interacts with any interface or product Feedback Management 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Negative Feedback Management 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Merchant Centric 52 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Compare key metrics for the business against prominent players in the industry Monitor social media posts or web that mention a particular brand Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Initiate interactions with customers by proactively starting conversations or providing informational content Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Graphical representation of data Manage, store and organize emails within the system or via third-party apps Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Track and monitor a specific set of keywords Observe and track the demand, usage, progress or quality of a system, product, or user Manage and post content across multiple social media accounts and platforms simultaneously Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple locations Identify, track, and respond to negative feedback A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Predict future data based on historical data sets Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor and manage customers' perceptions about a business, product, or service Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Allows businesses to request reviews from their customers Share internal and external reviews on social media platforms Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Optimize and manage the search engine optimization efforts for a website or digital content Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track activity on sites such as Facebook, Twitter, Instagram, etc. Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data Seamlessly integrates with 3rd party websites Get Advice We can help you find the software with the features you need. Features 4.7 (11) 4.7 Based on 11 reviews ## Pricing Value for money 4.8 (9) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.8 (9) 4.8 Based on 9 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (10) 4.5 Based on 10 reviews ## User reviews Overall rating 4.8 Based on 11 reviews Filter by rating 5(9) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JD Jelle D. Software Engineer Computer Software ### "Perfect dashboarding!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 5, 2022 My overall experience is great! I'm happy with Merchant Centric and I hope they keep up the trainings that they give for the software. Pros Merchant Centric has a really nice looking UI with dashboards. From reputation management solutions, Merchant Centric did a great job of making the platform interactive. Something else I noticed is that the mobile support also works well, this is usually an issue with software like this. Cons Unfortunately Merchant Centric does not provide a free trial. This would be great so my team could find out if the software is actually suiting with their needs. This makes the leap to purchase a little bit more difficult. Besides that, I can't really think of something that I disliked about Merchant Centric. Switched from [Rize Reviews](https://www.capterra.com/p/163174/Rize-Reviews/) I was looking for better dashboarding to stream live. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 8, 2022 Jelle, we are so honored to receive your feedback and we're happy to hear we have impressed you with our interactive platform and easy-to-use mobile support. We appreciate your compliments for our dashboard and if you have any questions, please feel free to reach out. Gratefully, The Merchant Centric Team AG al g. Franchisee Hospitality ### "Product review " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 March 2, 2022 I wish onboarding was a bit more smooth Pros Very effective when they actually respond to posts. Cons Unorganzied management. No one checked if i was all set. Reasons for choosing Merchant Centric Other franchisees use it Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 7, 2022 Al, Thank you for your feedback. Similarly to when you serve your customers, our goal is to ensure all are satisfied and benefit from our services. Your overall satisfaction is important to us and it seems your experience has been mixed with some experiences being very effective, but not with the consistency and smooth communication you deserve. Your feedback is helpful for us to focus our efforts to ensure improvement and maintenance of the world class service we strive to provide every client. If there is more we can do at this point to address any outstanding issue we would be grateful for the chance to speak with you about it. Please reach out to me, at adam@merchantcentric.com or to your Brand Manager. Respectfully, Adam Leff Co-founder JJ Janis J. Vice President, Marketing Automotive ### "A franchisee AND franchisor favorite " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 2, 2022 Pros Working with Merchant Centric and their software provides us with peace of mind. Our franchisees are very happy with the services that MC provides, which makes us very happy. And we're all so appreciative of the day-to-day relief working with MC gives us, since they're watching our brand so closely for us at the local and national levels. Online reviews are so critical to our business and we couldn't ask for a better partner! Cons Nothing comes to mind for me. It's really been such a pleasure to work with MC. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 8, 2022 Janis, it is wonderful to know that our software has provided you with peace of mind and we couldn't be more thrilled to learn of your satisfaction. Our mission is to ensure every client receives the highest quality in our services and we appreciate you trusting us to care for your brand. As you've mentioned, online reviews hold great significance and it's our pleasure to continue to be there for you every step of the way. Gratefully, The Merchant Centric Team MB Martin B. vp of operations Restaurants ### "Merchant Centric Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 24, 2022 Overall, this has been a great tool to consolidate communications as well as streamline data analysis. I would recommend 10/10. Pros The ability in one touch to communicate with all the guests willing to leave feedback is incredible. The preformed responses are a great way of teaching inexperienced managers how to communicate with upset or disappointed guests in a formal manner. The integrations are also very helpful. Cons Functionality with the Social Platforms could be better. Leaving messages unread on the platform as well as the inability to flag inappropriate commentary without leaving Merchant Centric would make a huge difference and truly create a Social & Review Management Platform Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 7, 2022 Martin, thank you for letting us know how helpful our platform has been when it comes to your brand accessing and interacting with guest feedback! Your use of the feedback in reports to train and improve guest experience is a best practice that drives brand health. We appreciate you taking the time to share your thoughts with us, and please let us know if we can be of service with anything else. Gratefully, The Merchant Centric Team TM Tyler M. Social Media Specialist Veterinary ### "Fantastic Product and Amazing Support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 9, 2022 I have had nothing but positive experiences with MerchantCentric. Every single person I have ever engaged with on the platform has been nothing but professional and courteous. I know that they will have no problem helping people and extending our company's brand voice and ethics to online reviewers. Pros Although I do not work hands on in the software as much, I have no complaints from when I access it. It is so easy to use and I can find the reviews and ratings so easily so I don't have to stumble around for them. Cons I don't like the charts comparing ourselves to others in our competitive area. It feels more counterintuitive and puts a negative pressure on our hospital employees. While working in a high stress area, it seems almost negative to see it and say "no matter how hard you're working, everyone else is doing better." Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 15, 2022 Tyler, we're happy to know of your positive experience with us. Every client deserves professional and courteous service, and we really appreciate your kind words about our team. We look forward to continuing to be an extension of your company's brand voice and if you have any questions please don't hesitate to reach out. Gratefully, The Merchant Centric Team GB gabriella b. Social Media Coordinator Restaurants ### "This program has done a great job at providing customer responses and their satisfaction measurement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 9, 2022 This company does great work and provides information that is necessary to carry on a successful business. Pros I like the whole concept the software provides. I am grateful for the direct responses they provide our customers with as well as keeping up with any changes In our company, they always seem to stay on top of any new procedure or policy changes which allows us to focus on what we need to do to satisfy our customers rather than all the work it takes to finding out the problems. Cons I do think that some of the responses to the customers can be more vague and need to be more personable. I also think if there was a way they could read the results each week so that we can understand what the measurements are showing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 14, 2022 Gabriella, we are grateful for your review, as our main priority is helping your business succeed through top-notch responses and we appreciate you letting us know of your satisfaction. We would love the opportunity to answer in further detail, your question regarding a way to understand what the weekly measurements are showing, as that is provided via our high demanded analytics solution called, "Spotlight Report." I welcome you to reach out to discuss it further. Gratefully, The Merchant Centric Team JG Jorge G. Marketing & Customer Relations Specialist Restaurants ### "Dion's Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2022 MerchantCentric has saved me countless hours of review monitoring and I am so glad we chose to use it! Pros This product is extremely easy to use and helps our company stay organized with all of our review sites on one platform. Cons I wish there was a way to flag reviews directly through the software rather than the direct review site. In addition, I have noticed an uptick of reviews that use emojis but the platform does not populate them at this time. Reasons for choosing Merchant Centric A rep had reached out to our CEO at a conference and when he passed along the information, we were very impressed and decided to move forward! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 15, 2022 Jorge, thank you for letting us know how helpful our team has been in keeping your company reviews organized through our platform. We are always happy to go above and beyond to provide excellent review monitoring and we're happy to know we've impressed you. If anything comes to mind or you have any questions, please know we are always available. Gratefully, The Merchant Centric Team KH Kristen H. Marketing Manager Restaurants ### "Kenny’s Restaurant Group" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2022 Very happy! Pros It’s very user friendly and makes my job a whole lot easier!! Cons Facebook hasn’t been connected for quite a while. Sometimes the whole Yelp review does not show up. It cuts off and leaves you with a … Reasons for choosing Merchant Centric Marketing Vitals referral Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 15, 2022 We appreciate you taking the time to share your thoughts, Kristen. We're happy to help make things easier and pleased to know we've done so by providing a user-friendly platform. Thank you for letting us know about your satisfaction. We would love the opportunity to answer in further detail your questions regarding Facebook connectivity and how Yelp has been showing their data. I welcome you to reach out directly. Gratefully, The Merchant Centric Team AU Anonymous User CEO & President Restaurants ### "MerchantCentric is a critical business partner for my Brand" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 4, 2022 I was introduced to MerchantCentric in a prior role in another company and found the program and reporting invaluable. Within my first week at Juice It Up!, I asked \[SENSITIVE CONTENT\] to come to our office to share rhe program and talk about bringing the program to the company. Pros The program is very timely in receiving reviews and feedback and responding quickly back. The reporting feature gives my team the right analytics to understand individual stores are performing and how to correct any deficiencies. Support from \[SENSITIVE CONTENT\] and the MerchantCentric team is top notch. Cons none, I am very satisfied with the program and team Reasons for choosing Merchant Centric did not consider any other programs Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 16, 2022 It is wonderful to receive your feedback, as it brings a smile to our faces knowing we have earned your full satisfaction. We aim to provide you with the kind of service you deserve, and we appreciate you complimenting us on the timeliness of our platform and our top-notch team. Thank you and please let us know if we can be of service for anything else. Gratefully, The Merchant Centric Team LD Lisa D. Digital Marketing Specialist Restaurants ### "Good for reputation management." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 February 3, 2022 Pros I can easily monitor my brand's social media reviews with MerchantCentric. The platform is consolidated and easy to use. Cons The only downside of this software is the lack of self service SEO/reputation management. All changes to your business must be done through your account rep. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 17, 2022 Lisa, we greatly appreciate your wonderful feedback and are happy to provide a platform that makes it easy to monitor your brand's social media reviews as well as consolidate everything. You'll be pleased to know that we have launched a self-service solution! It's a fast and easy way for you to manage your listings and in addition to the top review sites, extends to navigation sites like Waze and Apple maps, as well as voice-activated apps like Alexa and Siri. We'd be happy to get you set up. Gratefully, The Merchant Centric Team [View all Reviews](https://www.capterra.com/p/183975/MerchantCentric/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)