--- title: "zenloop Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about zenloop Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/184034/Zenloop/" page_type: "product" language: "en" --- # zenloop Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) zenloop ## What is zenloop? zenloop is a Berlin-based SaaS company that offers a CX Action Management platform. Our Customer Experience Management solution allows companies to collect omnichannel feedback along the customer journey. After clustering and prioritizing insights, our application derives key drivers and develops intelligent action plans to automatically win back churning customers, retain satisfied customers, drive advocacy, and trigger customer-centric innovation. ## What is zenloop used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Survey](https://www.capterra.com/survey-software/) Top alternative Featured Overall rating Based on 30 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price €99 Usage Based, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for zenloop?[Manage this product listing](https://www.g2.com/products/zenloop/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### zenloop 4.9 (30) VS. [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price €99 Usage Based, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (30) Ease Of Use 4.7 (542) Value For Money 4.6 (25) Value For Money 4.5 (377) Customer Service 5.0 (27) Customer Service 4.6 (301) ## zenloop alternatives [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (455)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Hotjar](https://www.capterra.com/p/163516/Hotjar/) [4.6 (545)](https://www.capterra.com/p/163516/Hotjar/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/163516/Hotjar/) [SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/) [4.4 (123)](https://www.capterra.com/p/168823/SurveySparrow/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168823/SurveySparrow/) ## FAQs about zenloop Overview ### Which roles and teams benefit most from zenloop? zenloop is most used by founders, executives, marketing teams, and business development leaders who need clear customer feedback loops. Operations and CRM managers use it to track satisfaction trends and improve retention, while product and technology leaders apply insights to prioritize experience improvements and support data-driven growth decisions. Answer based on 27 reviews Overview ### What company size and specific industries is zenloop built for? zenloop is designed for customer-centric companies of any size that want to turn customer feedback into action automatically. It suits organizations in sectors where customer experience matters, including retail, e-commerce, hospitality, and other service-focused industries that rely on ongoing insight from customers. Features and Usability ### What are the key features of zenloop? zenloop offers customer experience management with surveys and feedback tools, including NPS survey structure, pulse surveys, anonymous feedback, and question branching. It also includes sentiment analysis, text analysis, real-time analytics, customizable reports, alerts and notifications, multi-channel data collection, and access controls/permissions. Integrations ### Which third-party tools and platforms does zenloop integrate with? zenloop integrates with 9 third-party tools and platforms, including Adobe Commerce, Freshdesk, Mailchimp, Salesforce Marketing Cloud, Shopify, Slack, WooCommerce, Zapier, and Zendesk Suite. These integrations cover ecommerce, customer support, marketing, and workflow automation needs. Answer based on 9 reviews Getting Started and Support ### What training and onboarding options does zenloop offer? zenloop provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars provide scheduled overviews, documentation offers written reference material, and videos support self-paced learning. Answer based on 1 reviews Getting Started and Support ### What customer support options does zenloop offer? zenloop provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users describe the support team as helpful and quick to respond, especially during setup and issue handling, though some mention they rely on support for questions or feature gaps. Answer based on 6 reviews ## Features AI summary Based on 3,764 Customer Experience reviews Capterra data shows that buyers of Customer Experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) zenloop supports all three of the features reviewers value most: **Feedback Management**, **Surveys & Feedback**, and **Reporting/Analytics**. Together, these capabilities help businesses collect customer input, track trends in sentiment and experience data, and turn feedback into clearer decisions, allowing teams to improve customer satisfaction and respond faster to changing needs. 360 Degree Feedback Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Anonymous Feedback Allow reviewers to provide anonymous feedback to encourage honest conversations API Application programming interface that allows for integration with other systems/databases zenloop 61 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - API: Application programming interface that allows for integration with other systems/databases - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Mobile Survey: Distribute a survey via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS of Customers: Calculate NPS of customers - NPS of Employees: Measure employee engagement and loyalty towards a business using the Net Promoter Score - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Predictive Analytics: Predict future data based on historical data sets - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Text Fields: Open text box field - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Integration: Seamlessly integrates with 3rd party websites - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (30) 4.7 Based on 30 reviews ## Pricing Value for money 4.6 (25) Basic €99.00 Usage Based,Per Month Value for money 4.6 (25) 4.6 Based on 25 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (27) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (27) 5.0 Based on 27 reviews ## User reviews Overall rating 4.9 Based on 30 reviews Filter by rating 5(27) 4(2) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent KW Keion W. Manager Arts and Crafts ### " Impressive German Software Program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 22, 2020 As I stated already working with Zenloop is a pleasure. They are probably europe wide the leading cx provider and make our job easier to develop better customer relations. Pros Working with Zenloop is great especially because they have a deep understanding of what we need and how we can further develop our customer relationship. Cons No cons Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 24, 2020 Thanks for your review! We are happy to hear that you enjoy working with our platform. SS Sebastian S. CPO Textiles ### "Simple data" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 6, 2020 All fine, progress is visible. Pros Most likely ist the business intelligence behind. Cons Very often issues with Admin-Frontend. Our internal(initial way of structuring surveys is often not covered. Reasons for choosing zenloop see below Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Matthew W. Assistant Alternative Dispute Resolution ### "Listen, Understand & Act" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 26, 2020 Overall great experience and great value for money. Pros The three parts of the platform are well chosen and optimise the usability and output we generate using zenloop. If I am correct then zenloop supports about 100 languages which is really helpful in our international context. Cons A longer trial period would be nice..... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 2, 2020 Thanks for your review, we are happy that the zenloop retention management software contributes to optimizing your international business efforts! Samiullah G. Engineer Electrical/Electronic Manufacturing ### "Excellent NPS Software Provider" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 24, 2020 We can only share our satisfaction and recommend zenloop to everyone looking to use the NPS framework. Pros We wanted to use NPS as our feedback framework and after trying different options found zenloop which has not disappointed so far. It gives us great Insights and helps us to further satisfy our customers. Cons We are very satisfied. We are very satisfied. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 27, 2020 Thanks for your review. Happy to hear that zenloop provides crucial insights to increase customer satisfaction at your company! BF Bjorn F. CMO Events Services ### "Great product, great insights " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 30, 2020 Pros Zenloop gives us the opportunity to better listen to our customers and adapt to their needs and wishes. This reduces our churn rates and helps us to prioritize on customer wishes. Cons Generally happy but they could offer more integrations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 3, 2020 Hey, thanks for your review. We are thrilled to hear that with zenloop you are reducing the churn rate in your company! SA Stefan A. CIO Food & Beverages ### "Great NPS Tool very insightful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 9, 2020 We were looking for better insights from our customers about their experience and what we could do to reduce the churn rate Pros easy to use and great customer support . Cons Very satisfied with zenloop, so far nothing negative to report Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 13, 2020 Thank you for sharing your experience with us. We are pleased to hear that you are enthusiastic about using zenloop. MP Mario P. Business Development Human Resources ### "10 - Very likely to recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 11, 2019 Pros Surprisingly easy way to monitor customer satisfaction, gather targeted feedback and improve the customer journey. Super simple and easy to use. Showed great uplift in conversion along the customer journey. Cons A longer trial would have been nice, but we were rapidly convinced of Zenloop. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 6, 2020 Thank you very much for your review. We are delighted to hear that zenloop helps you uplifting your conversions! JS Jennifer S. Online Marketing Manager - CRM Retail ### "Perfect tool to measure NPS and get important customer insights" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 19, 2019 Pros \- easy to use and intuitive interface - the possibility to use different types of surveys - shopware plugin to automate the sending of our NPS surveys after an order - integration to freshdesk to ensure a quick reaction of customer feedback - gain helpful feedback from different touchpoints to improve UX, the delivery process, products, packaging and customer support - easy way to share customer feedback with relevant departments by forwarding the incoming feedback in real-time by using smart labels - live-feed for generating high transparency of customer feedback in the company - very helfpul customer support - regular feature updates via email and live webinars Cons More than satisfied with zenloop. No major cons. The only thing I would wish for would be to be more flexible in editing the survey when using the email survey send by zenloop. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DL Daniel L. CMO Cosmetics ### "Perfect UX, value & insights generator " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 13, 2019 Pros The software enables us to understand the needs of our customers and let us cover detractors Cons maybe there should be an option for internationalization. So you do not have to translate the snippets by your own Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Head of Performance Management Transportation/Trucking/Railroad ### "Zenloop gets the job done - and develops quickly" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 16, 2018 Pros Easy implementation. No nonsense features distracting from the core use case. Zenloop leads by example taking customer feedback on board. Cons It still has some usability issues and not all features or reports are self-explanatory but Zenloop usually reacts quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/184034/Zenloop/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.