# zenloop Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is zenloop the right Customer Experience solution for you? Explore 30 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184034/Zenloop/reviews --- zenloop 4.9 (30) [View alternatives](https://www.capterra.com/p/184034/Zenloop/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of zenloop Ease of use 4.9 Customer Service 5.0 ## Showing most helpful reviews Showing 1-25 of 30 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Samiullah G. Engineer Electrical/Electronic Manufacturing Used the software for: I used a free trial ### "Excellent NPS Software Provider" February 24, 2020 5.0 We can only share our satisfaction and recommend zenloop to everyone looking to use the NPS framework. Pros We wanted to use NPS as our feedback framework and after trying different options found zenloop which has not disappointed so far. It gives us great Insights and helps us to further satisfy our customers. Cons We are very satisfied. We are very satisfied. Review Source Response from zenloop February 27, 2020 Thanks for your review. Happy to hear that zenloop provides crucial insights to increase customer satisfaction at your company! VR Verified Reviewer Co-Founder Computer Software Used the software for: Less than 6 months ### "Easy setup, quick results, visually appealing analytics, gained important insights - love it!" July 12, 2018 5.0 Gave me good insights into customer thoughts. Zenloop helped my business to understand customers better and attack invisible problems. Pros \- fair pricing (totally worth the money IMHO) - integrations like zendesk, slack etc. are very handy - the team responds very quickly when an issue occurs - the tool or better the whole process is very self-explanatory and easy to work with Cons Nothing really bothers me so far, I will continue enjoying to use this platform as long as the team keeps the quality up. Minor bugs sometimes appear but are usually solved within a very short time. Review Source SS Sebastian S. CPO Textiles Used the software for: 1-2 years ### "Simple data" March 6, 2020 3.0 All fine, progress is visible. Pros Most likely ist the business intelligence behind. Cons Very often issues with Admin-Frontend. Our internal(initial way of structuring surveys is often not covered. Reason for choosing zenloop see below Review Source VR Verified Reviewer Marketing Cosmetics Used the software for: 6-12 months ### "Great software" August 29, 2018 5.0 Pros customer journey could be sustainable improved and the customer preferences where easier to be adapted besides that the Churnrate has extremely fallen Cons I'm lucky to say that nothing comes to my mind Review Source Matthew W. Assistant Alternative Dispute Resolution Used the software for: Less than 6 months ### "Listen, Understand & Act" February 26, 2020 5.0 Overall great experience and great value for money. Pros The three parts of the platform are well chosen and optimise the usability and output we generate using zenloop. If I am correct then zenloop supports about 100 languages which is really helpful in our international context. Cons A longer trial period would be nice..... Review Source Response from zenloop March 2, 2020 Thanks for your review, we are happy that the zenloop retention management software contributes to optimizing your international business efforts! VR Verified Reviewer Consultant Business Development Internet Used the software for: Less than 6 months ### "Great intuitive tool to get customer feedback" July 17, 2018 5.0 Pros Easy to use, nice layout, various types of survey implementation possible (email, website overlay, etc), automatic analysis an clustering of comments, great customer service Cons No Salesforce API at the moment, but with the use of Zapier we were able to solve this hindrance. The possibility of scheduling surveys would be nice as well. Review Source Jan B. Founder and CEO Internet Used the software for: Less than 6 months ### "Zenloop - great experience" September 7, 2018 5.0 Great experience. We are using Zenloop for constant feedback with our customers. Pros Ease of use, lot of features, interfaces to MailChimp and API. Great tool to "pre-filter" happy and non-happy clients. Cons To my understanding, it takes more than the 14days trial to really find out how to integrate the whole thing into your automated customer communication. Review Source VR Verified Reviewer Used the software for: Less than 6 months ### "Easy to use and with focus on the most important topic" December 29, 2017 5.0 Pros The interface is great and the service for onboarding is fantastic. If you have questions or need support the service team is always there for you! Thank you! Cons It would be great if the graphs are illustrated a little nicer. Overall minor thing, but that way I can copy and paste it in my weekly update ;). Review Source VR Verified Reviewer Account & Business Development Manager Internet Used the software for: Less than 6 months ### "Small Input, Big Output" September 19, 2018 5.0 I didn't expect, that so many Customers want to give feedback and how much this feedback helps to make you better. (It will definetly helps you to understand your customer better or get some good ideas) You can really use it for everything, to get Feedback for your service, team or for example your newsletter. Pros I am really new with the customer feedback topic, but Zenloop helps me a lot to start with it. So it was really easy to implement a new survey and send it automatically to our customers. Cons There is nothing, ok maybe that you can't archive a survery, but when you have more surveys, you can mark you favourites and so they are on top. (No worries, you can delete survey - so its not that bad) Review Source Markus P. Senior Expert Retail Used the software for: Less than 6 months ### "Excellent tool to measure & manage NPS" September 5, 2018 5.0 Pros Great ease of use, simple but effective product features, excellent analytics to measure and manage customer happiness Cons Nothing so far! Onboarding was good, implementation easy and usability so great that you hardly need any support Review Source JS Jennifer S. Online Marketing Manager - CRM Retail Used the software for: 2+ years ### "Perfect tool to measure NPS and get important customer insights" June 19, 2019 5.0 Pros \- easy to use and intuitive interface - the possibility to use different types of surveys - shopware plugin to automate the sending of our NPS surveys after an order - integration to freshdesk to ensure a quick reaction of customer feedback - gain helpful feedback from different touchpoints to improve UX, the delivery process, products, packaging and customer support - easy way to share customer feedback with relevant departments by forwarding the incoming feedback in real-time by using smart labels - live-feed for generating high transparency of customer feedback in the company - very helfpul customer support - regular feature updates via email and live webinars Cons More than satisfied with zenloop. No major cons. The only thing I would wish for would be to be more flexible in editing the survey when using the email survey send by zenloop. Review Source BF Björn F. CMO Events Services Used the software for: 1-2 years ### "Great product, great insights " January 30, 2020 5.0 Pros Zenloop gives us the opportunity to better listen to our customers and adapt to their needs and wishes. This reduces our churn rates and helps us to prioritize on customer wishes. Cons Generally happy but they could offer more integrations. Review Source Response from zenloop February 3, 2020 Hey, thanks for your review. We are thrilled to hear that with zenloop you are reducing the churn rate in your company! DL Daniel L. CMO Cosmetics Used the software for: 1-2 years ### "Perfect UX, value & insights generator " June 13, 2019 5.0 Pros The software enables us to understand the needs of our customers and let us cover detractors Cons maybe there should be an option for internationalization. So you do not have to translate the snippets by your own Review Source SA Stefan A. CIO Food & Beverages Used the software for: 6-12 months ### "Great NPS Tool very insightful" January 9, 2020 5.0 We were looking for better insights from our customers about their experience and what we could do to reduce the churn rate Pros easy to use and great customer support . Cons Very satisfied with zenloop, so far nothing negative to report Review Source Response from zenloop January 13, 2020 Thank you for sharing your experience with us. We are pleased to hear that you are enthusiastic about using zenloop. AW Alexander W. Marketing Manager Financial Services Used the software for: Less than 6 months ### "The most valuable NPS platform out there right now" September 6, 2018 5.0 As we have a lot of transactions during the day and a lot of feedback to collect, we needed an NPS solution that could help us on all ends. With zenloop we received quality customer support. The team really helped us from the beginning to the finish. The platform is exceptionally easy to use and almost no additional friction during the integration. It should be a no-brainer for any e-commerce with a customer focus to start with the zenloop platform Pros Exceptional UX and ease-of-use, all integrations we required and very little additional workload for our developers. Everything with an amazing price for the package and quality customer support. Amazing experience! Cons I had a great experience overall. In the beginning, we were really looking for an integration with zendesk, but a few days later the zenloop team had it available. Amazing turn-around. Review Source HR Hans R. Co-Founder Used the software for: 6-12 months ### "Overall great value for money!" July 16, 2018 5.0 Pros \- It is possible now to scroll through and read the customer feedback at different stages of the buying process. Helped us to identify a bug we had on older android devices in the payment process - Nice API! For me as a Head of BI it is always beneficial to work with well structured tool that are easy to intergrate into DWH Cons \- It would be great to have the NPS scores (anonymized) of the users from other shops / platforms as well in order to have benchmarks. It's not really a con but perhaps an idea worth to explore. Review Source VR Verified Reviewer Co-Founder & Managing Director Internet Used the software for: 6-12 months ### "Great product" December 29, 2017 5.0 Pros Really easy to use, super valuable features We did like how easy this helps to carry the NPS concept into the organization. Review Source Matthias S. Managing Director Human Resources Used the software for: Less than 6 months ### "Very good customer feedback tool" December 29, 2017 5.0 Pros \- Very easy to use, no complex integration - direct results - nice and easy understandable dashboards Review Source VR Verified Reviewer Used the software for: Less than 6 months ### "Zenloop NPS helps us to master the digital transformation" January 3, 2018 5.0 Pros Zenloop NPS provides valuable insights into the performance of our products. We can share this insights easily with every employee so that they know about their daily priorities. Thus Zenloop NPS is one of our most important tools that help us mastering the digital transformation. Cons The Zenloop guys are doing great work. I hope that they constantly improve the product and we're looking forward to even more sophisticated analytics. Review Source LH Lynn H. Manager CRM & Communications Sporting Goods Used the software for: 6-12 months ### "Great tool to measure the NPS" June 5, 2018 4.0 Helps us to optimize our processes. Pros Great and intuative to use tool for measering the NPS. Good customer support if you have questions or sugesstions for missing features. Cons More detailed analytics page is missing at the moment but I know that a new analytics page will be launched in the very future. Review Source VR Verified Reviewer CTO Renewables & Environment Used the software for: I used a free trial ### "Helpful and reviewable feedback" December 30, 2017 5.0 Pros This plattform is focused on your needs to receive feedback to all your company activities with customers. Features und collecting data is made easy and improving your plattform and processes with valuable feedback is great. Also the Integration guide and the api reference is easy to use. Cons As a young application, there are no really missing features, except the missing mobile applications at the moment. Review Source VR Verified Reviewer Used the software for: Less than 6 months ### "easy to handle and good analytics and dashboard features" January 5, 2018 5.0 Pros A tool which provides measurable impact on our KPIs and helps us to understand how the user really feels about our service. Cons at some points it would be good to have more opportunities to customize the tool for our service and we would appreciate more support with different languages. Review Source Kai W. Head of Operations Information Technology and Services Used the software for: Less than 6 months ### "Use Setup usefull results" September 5, 2018 5.0 we want to collect NPS Data with an easy tool to invest less time as possible and focus on our customer reviews Pros simple Interface and easy data import/export Cons we would like to compare NPS Sets over time. We would like to delete a rating (wrong recipient.. etc) Review Source VR Verified Reviewer CEO & Founder Internet Used the software for: Less than 6 months ### "Simple and intuitive NPS solution" December 30, 2017 5.0 Pros Really simple and intuitive interface NPS is great metric for open customer feedback Practical applications for e-commerce Cons Some more analytics features and integrations to data warehouse would be great Pricing could be lower Review Source VR Verified Reviewer Head of Performance Management Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Zenloop gets the job done - and develops quickly" November 16, 2018 5.0 Pros Easy implementation. No nonsense features distracting from the core use case. Zenloop leads by example taking customer feedback on board. Cons It still has some usability issues and not all features or reports are self-explanatory but Zenloop usually reacts quickly. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.