# Conclusion Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Conclusion Software - reviews, pricing plans, popular comparisons to other Service Desk products and more. Source: https://www.capterra.com/p/184045/Conclusion --- # Conclusion Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Conclusion ## What is Conclusion? Eller Conclusion is an enterprise process automation software that enables companies to customize and automate workflows, improve collaboration, and reduce IT costs. The modular solution provides tools for managing service desks, demand, projects, resources, assets, quality, and more within a single intuitive interface. ## What is Conclusion used for? [Service Desk](https://www.capterra.com/service-desk-software/)[Requirements Management](https://www.capterra.com/requirements-management-software/)[Business Process Management](https://www.capterra.com/business-process-management-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Conclusion?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ellersoftware.com&name=Conclusion) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Conclusion 4.8 (18) VS. [4.6 (6,029)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price Contact vendor Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (18) Ease Of Use 4.5 (5,980) Value For Money 4.9 (15) Value For Money 4.3 (4,603) Customer Service 4.8 (18) Customer Service 4.4 (4,400) ## Conclusion alternatives [4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [4.7 (561)](https://www.capterra.com/p/144020/Aha/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (15,363)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting price $7.91 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.3 (684)](https://www.capterra.com/p/76/Intacct/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Task Management 4.5 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Workflow Management 4.8 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Incident Management 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Prioritization 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Arrange tasks based on the level of priority or urgency Activity Tracking 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Change Management 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Track and monitor efficient handling of all changes/transitions Conclusion 105 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates Manage the process of evaluating documents or requests submitted for approval Manage assets throughout their lifecycle to optimize profit A record of all activities within the system, including user access, changes made, etc. Create budgets based on historical data and future projections Monitor and track bugs and issues in the system. Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Define and maintain business rules that determine workflow capabilities and criteria Track and manage schedules and meetings via an integrated calendar Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system Configuration Management Database Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Identify component attributes like servers, hardware, software, and manage relationships across all services Manage, organize, and store contact information Track, store, and access client contracts or licenses Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Graphical representation of data Process of tracking logged defects (errors) in a product or service to create new versions to fix the error Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Create, save, and store files Automate repetitive tasks such as filling out information or creating certain types of forms Store, manage and track all forms in a centralized location Create, design and modify the flow and processes of tasks in a project Manage and track all disruptions and incidents Track interaction history by documenting conversations for contacts Track and manage inventory levels to maintain proper supply Managing inventories and tracking changes to hardware and software configurations Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Manage the end-to-end lifecycle, from initial setup/development to deployment and maintenance Ability to chat online in real time Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Ability to handle several projects simultaneously Drag and drop/visual interfaces that allow non-tech users to build without writing code Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Document any changes or proposed changes made to business processes or workflows Visually identify, define, and map all details and relationships surrounding business process models and elements Organize and manage all processes/procedures involved in purchasing goods and/or services Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments Organize and schedule projects Monitor the progress of projects from start to finish Create, manage, or update project workflows. Ensure that quality requirements and standards are met across production processes Generate quotes or estimates for customers Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Set & manage permission levels based on user roles and restrict access to only authorized individuals Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Set a time to generate routine reports automatically Group leads or contacts based on their specific characteristics Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Define the exact requirements needed by all stakeholders in the requirements process Track the status over time for a request, process, asset, or transaction Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Track the status and progress of tasks Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Organize customer data and accounts by user or geography Set up connections to third-party platforms to improve business processes A digital list of items that need to be completed Track and document the history, application, or location of an item or activity Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track revisions and updates made to files and navigate between different versions Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (18) 4.7 Based on 18 reviews ## Pricing Value for money 4.9 (15) ### Starting price Contact vendor for pricing Free trial available Value for money 4.9 (15) 4.9 Based on 15 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ Bitbucket](https://www.capterra.com/p/233341/Bitbucket/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (18) 4.8 Based on 18 reviews ## User reviews Overall rating 4.8 Based on 18 reviews Filter by rating 5(14) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JL Juraj L. consultant Consumer Services ### "complex solution for very good price " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 25, 2022 Pros Different areas like Project management, SD, CRM connected into one system with very good logic behind. Cons Reporting could by better or some connectors to PowerBI or Excel would be great. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reasons for choosing Conclusion Better TCOBetter score of build-in SW functionality from requested finctionality Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TS Tomas S. Project Office Manager Information Technology and Services ### "Fast deployment and customization." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 19, 2022 We use and implement conclusion for more then 6 years. Conclusion was wervy flexiblem, usefull and integrated tool from very begining but most interesting thing is continual improvement, new modules, new featues, rich and easier configuration. Pros Initial installation can be deployed and configured in hours. Users/Admins are able to customize and even develop new functionalities within hours or few days. Cons There are many features and possibilities of configuration which may in the beginning cause the product very complex and difficult to use. There is no single or general methodology implemented in the basic configuration and it requires someone who strictly defines the processes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VD Vildana D. OSS Engineer Telecommunications ### "Vildana's Conclusion rewiew" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 17, 2022 We are solving all network issues, reporting and tracking incident and getting statistics Pros It is so easy to use! Really colorful and organized,simple but yet professional ! Cons Everything was good, maybe creating some roles and permissions we a bit confusing. Reasons for choosing Conclusion Because it is really easy and understandable to use, very user friendly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RJ Radoje J. NOC&SD Manager Telecommunications ### "Conclusion is the BEST!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 17, 2022 We are using a lot of different functionalities of Conclusion system, and everything works perfectly. Pros It's really easy to manage and deploy new features. Totally user-friendly tool with a lot of functionalities Cons Till now we didn't find anything 'bad' or 'heavy' to manage. Everything is just perfect! Reasons for choosing Conclusion Have all functionalities for lower price Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IK Ivan K. Senior Manager, IT Governance Utilities ### "Configurable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 14, 2022 Pros Easy to configure by our internal team. Cons Some modules are not pre-configured (customer must have internal vision about proces that is going to be implemented). Switched from [ALVAO Service Desk](https://www.capterra.com/p/143589/ALVAO-Service-Desk/) [ALVAO Asset Management](https://www.capterra.com/p/144068/ALVAO-Asset-Management/) Application consolidation Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Michal M. CEO Information Services ### "Nice tool for Requirement and Project Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 10, 2022 Pros What surprised me the most was scalability and the speed of Eller application. Cons Well, what bothers me the most is disability of easily opening pages into new tab and missing friendly url. That would help me to work even faster and friendly URL would give me better understanding where I am (especially at the beginning of using the application) Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Matus M. Project coordinator Information Technology and Services ### "Conclusion is Cooperation" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 2, 2022 Working with the people who created Conclusion is very inspiring and I enjoy it. Pros Conclusion is very user friendly, very fast (real time data updates) and its use is intuitive and simple. It is easily configurable. Objects can be connected easily and working with Lifecycles is great. The possibilities for collaboration are amazing. Cons Integration with business processes is not easy, because it was necessary to develop functionalities that conslusion did not have yet. So it was necessary to develop relatively many functionalities, or finish them off. But this is more a question of correct and clear specifications from the client's side. Switched from [Lotus Notes To Office 365 Migration](https://www.capterra.com/p/178657/Lotus-Notes-to-Office-365/) Because of Lotus Notes :-) Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JK Josef K. Software Architect Information Technology and Services ### "Conclusion to Conclusion" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 23, 2022 Conclusion is a large product with many interesting features. We like the simplicity of the technical deployment. Like any similar system, it brings with it difficulties with changes in user procedures, adaptation to product features, or the need to modify the product according to the needs of the organization. For us, the ability to customize and adapt to our needs is very interesting. This feature allows us to go both ways. Pros Efficient, very functional and customizable UI Low-code concept Useful integration to other systems A lot of standard features and function for demand, project management Interesting Task management with workflow Good notification system Cons Improve UI features for low-code editing (better GUI editor, improve JS console) Improve gantt UI Improve program management Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) [GitLab](https://www.capterra.com/p/159806/GitLab/) [Azure DevOps](https://www.capterra.com/p/170547/VSTS-DevOps/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PŠ Petr S. Senior Project Specialist Broadcast Media ### "Eller Software in DCIT" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 20, 2022 Pros Eller software is easy to use. Improved our communication with customers and partners as well as internal processes. The system greatly reduced email sending. It is very intuitive and easy to administrate the system. The system is modern. Cons At the moment, I can't remember any major system flaws. It probably means that I am satisfied with the system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PN Philipp N. DevOps engineer Information Technology and Services ### "Easy-to-implement and well-structured product." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 16, 2022 It was easy to integrate the CRM system into our business processes. One of the most fascinating things is the tech support, which is more helpful than you can expect. Pros It's one of the most adjustable CRM system. The customization level helps to meet almost any business need. The other big plus is a relatively low threshold for administrators for maintain the system. Cons The documentation for developers and admins could be more comprehensive. Reasons for choosing Conclusion Easy to use, easy to maintain, user friendly UI/UX. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/184045/Conclusion/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)