--- title: "Conclusion Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Conclusion Software - reviews, pricing plans, popular comparisons to other Service Desk products and more." source_url: "https://www.capterra.com/p/184045/Conclusion/" page_type: "product" language: "en" --- # Conclusion Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Conclusion ## What is Conclusion? Eller Conclusion is an enterprise process automation software that enables companies to customize and automate workflows, improve collaboration, and reduce IT costs. The modular solution provides tools for managing service desks, demand, projects, resources, assets, quality, and more within a single intuitive interface. ## What is Conclusion used for? [Service Desk](https://www.capterra.com/service-desk-software/)[Requirements Management](https://www.capterra.com/requirements-management-software/)[Business Process Management](https://www.capterra.com/business-process-management-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Conclusion?[Manage this product listing](https://www.g2.com/products/conclusion/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Conclusion 4.8 (18) VS. [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price Contact vendor Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (18) Ease Of Use 4.5 (6,068) Value For Money 4.9 (15) Value For Money 4.3 (4,685) Customer Service 4.8 (18) Customer Service 4.4 (4,478) ## Conclusion alternatives [4.3 (717)](https://www.capterra.com/p/76/Intacct/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about Conclusion Overview ### Which roles and teams benefit most from Conclusion? Conclusion is most used by IT leaders, project and service management teams, and technical specialists who need clearer oversight of delivery, governance, and operations. Executives use it to track performance and strategic priorities, while engineers, architects, and developers rely on it to support implementation workflows, service coordination, and cross-team execution. Answer based on 18 reviews Overview ### What company size and industries is Conclusion built for? Conclusion serves medium and large companies and public sector organisations, but 50% of reviewers come from small businesses. Its strongest industry presence is split between Telecommunications and Information Technology and Services at 28% each, followed by Computer Software at 17%, indicating use across technical and service-oriented sectors. Answer based on 18 reviews Features and Usability ### What are the key features of Conclusion? Conclusion offers analytics, approval process control, and configurable workflow for managing requests and tasks. It also includes access controls, audit trail, role-based permissions, and change management, plus reporting and real-time notifications. Additional features cover document management, project tracking, issue tracking, and third-party integrations. Integrations ### Which third-party tools and platforms does Conclusion integrate with? Conclusion integrates with Microsoft Azure, Siebel CRM, SMS, Bitbucket, Jira, Slack, and Telegram. The catalog covers identity and access, CRM, developer workflow, and team communication tools, giving Conclusion connections across incident updates, customer complaint handling, and collaboration platforms. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Conclusion offer? Conclusion provides in-person training, live online sessions, webinars, and documentation to support getting started. In-person training and live online sessions allow guided instruction, webinars offer scheduled group learning, and documentation serves as written reference material for self-paced review. Getting Started and Support ### What customer support options does Conclusion offer? Conclusion provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Support is presented across several channels so users can choose the format that fits their needs. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 1,020 Service Desk reviews Capterra data shows that buyers of Service Desk software rank the following features as their top priorities: - **Support Ticket Management** (**53%** of reviewers rated this feature as critical) - **Incident Management** (**53%**) - **Service Level Agreement (SLA) Management** (**46%**) Conclusion supports all three features reviewers rate most highly: **Support Ticket Management**, **Incident Management**, and **Service Level Agreement (SLA) Management**. Together, these capabilities help businesses track and resolve requests efficiently, respond to service issues in a timely way, and maintain clear service commitments, allowing teams to improve support consistency and customer satisfaction. Support Ticket Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Incident Management 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Service Level Agreement (SLA) Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Real-Time Notifications 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Self Service Portal 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Task Management 4.5 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Conclusion 109 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agile Methodologies: Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Budgeting/Forecasting: Create budgets based on historical data and future projections - Bug Tracking: Monitor and track bugs and issues in the system. - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Business Process Control: Define and maintain business rules that determine workflow capabilities and criteria - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - CMDB: Configuration Management Database - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Defect Tracking: Process of tracking logged defects (errors) in a product or service to create new versions to fix the error - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - File Management: Create, save, and store files - Forms Automation: Automate repetitive tasks such as filling out information or creating certain types of forms - Forms Management: Store, manage and track all forms in a centralized location - Graphical Workflow Editor: Create, design and modify the flow and processes of tasks in a project - Incident Management: Manage and track all disruptions and incidents - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Inventory Management: Track and manage inventory levels to maintain proper supply - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lifecycle Management: Manage the end-to-end lifecycle, from initial setup/development to deployment and maintenance - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multiple Projects: Ability to handle several projects simultaneously - No-Code: Drag and drop/visual interfaces that allow non-tech users to build without writing code - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Process Change Tracking: Document any changes or proposed changes made to business processes or workflows - Process Modeling & Designing: Visually identify, define, and map all details and relationships surrounding business process models and elements - Procurement Management: Organize and manage all processes/procedures involved in purchasing goods and/or services - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning: Organize and schedule projects - Project Tracking: Monitor the progress of projects from start to finish - Project Workflow: Create, manage, or update project workflows. - Quality Control: Ensure that quality requirements and standards are met across production processes - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - Stakeholder Defined Attributes: Define the exact requirements needed by all stakeholders in the requirements process - Status Tracking: Track the status over time for a request, process, asset, or transaction - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - To-Do List: A digital list of items that need to be completed - Traceability: Track and document the history, application, or location of an item or activity - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (18) 4.7 Based on 18 reviews ## Pricing Value for money 4.9 (15) ### Starting price Free trial available Value for money 4.9 (15) 4.9 Based on 15 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ Bitbucket](https://www.capterra.com/p/233341/Bitbucket/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (18) 4.8 Based on 18 reviews ## User reviews Overall rating 4.8 Based on 18 reviews Filter by rating 5(14) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JL Juraj L. consultant Consumer Services ### "complex solution for very good price " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 25, 2022 Pros Different areas like Project management, SD, CRM connected into one system with very good logic behind. Cons Reporting could by better or some connectors to PowerBI or Excel would be great. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reasons for choosing Conclusion Better TCOBetter score of build-in SW functionality from requested finctionality Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TS Tomas S. Project Office Manager Information Technology and Services ### "Fast deployment and customization." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 19, 2022 We use and implement conclusion for more then 6 years. Conclusion was wervy flexiblem, usefull and integrated tool from very begining but most interesting thing is continual improvement, new modules, new featues, rich and easier configuration. Pros Initial installation can be deployed and configured in hours. Users/Admins are able to customize and even develop new functionalities within hours or few days. Cons There are many features and possibilities of configuration which may in the beginning cause the product very complex and difficult to use. There is no single or general methodology implemented in the basic configuration and it requires someone who strictly defines the processes. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VD Vildana D. OSS Engineer Telecommunications ### "Vildana's Conclusion rewiew" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 17, 2022 We are solving all network issues, reporting and tracking incident and getting statistics Pros It is so easy to use! Really colorful and organized,simple but yet professional ! Cons Everything was good, maybe creating some roles and permissions we a bit confusing. Reasons for choosing Conclusion Because it is really easy and understandable to use, very user friendly. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RJ Radoje J. NOC&SD Manager Telecommunications ### "Conclusion is the BEST!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 17, 2022 We are using a lot of different functionalities of Conclusion system, and everything works perfectly. Pros It's really easy to manage and deploy new features. Totally user-friendly tool with a lot of functionalities Cons Till now we didn't find anything 'bad' or 'heavy' to manage. Everything is just perfect! Reasons for choosing Conclusion Have all functionalities for lower price Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. IK Ivan K. Senior Manager, IT Governance Utilities ### "Configurable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 14, 2022 Pros Easy to configure by our internal team. Cons Some modules are not pre-configured (customer must have internal vision about proces that is going to be implemented). Switched from [ALVAO Service Desk](https://www.capterra.com/p/143589/ALVAO-Service-Desk/) [ALVAO Asset Management](https://www.capterra.com/p/144068/ALVAO-Asset-Management/) Application consolidation Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MM Michal M. CEO Information Services ### "Nice tool for Requirement and Project Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 10, 2022 Pros What surprised me the most was scalability and the speed of Eller application. Cons Well, what bothers me the most is disability of easily opening pages into new tab and missing friendly url. That would help me to work even faster and friendly URL would give me better understanding where I am (especially at the beginning of using the application) Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MM Matus M. Project coordinator Information Technology and Services ### "Conclusion is Cooperation" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 2, 2022 Working with the people who created Conclusion is very inspiring and I enjoy it. Pros Conclusion is very user friendly, very fast (real time data updates) and its use is intuitive and simple. It is easily configurable. Objects can be connected easily and working with Lifecycles is great. The possibilities for collaboration are amazing. Cons Integration with business processes is not easy, because it was necessary to develop functionalities that conslusion did not have yet. So it was necessary to develop relatively many functionalities, or finish them off. But this is more a question of correct and clear specifications from the client's side. Switched from [Lotus Notes To Office 365 Migration](https://www.capterra.com/p/178657/Lotus-Notes-to-Office-365/) Because of Lotus Notes :-) Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JK Josef K. Software Architect Information Technology and Services ### "Conclusion to Conclusion" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 23, 2022 Conclusion is a large product with many interesting features. We like the simplicity of the technical deployment. Like any similar system, it brings with it difficulties with changes in user procedures, adaptation to product features, or the need to modify the product according to the needs of the organization. For us, the ability to customize and adapt to our needs is very interesting. This feature allows us to go both ways. Pros Efficient, very functional and customizable UI Low-code concept Useful integration to other systems A lot of standard features and function for demand, project management Interesting Task management with workflow Good notification system Cons Improve UI features for low-code editing (better GUI editor, improve JS console) Improve gantt UI Improve program management Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) [GitLab](https://www.capterra.com/p/159806/GitLab/) [Azure DevOps](https://www.capterra.com/p/170547/VSTS-DevOps/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PS Petr S. Senior Project Specialist Broadcast Media ### "Eller Software in DCIT" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 20, 2022 Pros Eller software is easy to use. Improved our communication with customers and partners as well as internal processes. The system greatly reduced email sending. It is very intuitive and easy to administrate the system. The system is modern. Cons At the moment, I can't remember any major system flaws. It probably means that I am satisfied with the system. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PN Philipp N. DevOps engineer Information Technology and Services ### "Easy-to-implement and well-structured product." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 16, 2022 It was easy to integrate the CRM system into our business processes. One of the most fascinating things is the tech support, which is more helpful than you can expect. Pros It's one of the most adjustable CRM system. The customization level helps to meet almost any business need. The other big plus is a relatively low threshold for administrators for maintain the system. Cons The documentation for developers and admins could be more comprehensive. Reasons for choosing Conclusion Easy to use, easy to maintain, user friendly UI/UX. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/184045/Conclusion/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.