# HDPOS smart Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HDPOS smart the right Billing and Invoicing solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184053/HDPOS/reviews --- HDPOS smart 4.2 (20) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of HDPOS smart Ease of use 4.3 Customer Service 3.9 ## Pros and Cons in Reviews BR Bharat R Head operationsRetail, 2 - 10 employeesUsed the software for: 1-2 years. “Please be very careful in dealing with such subscription based services that collect a huge fee upfront and then blacks your access in the name of subscription.“ June 16, 2023 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sharad S. Co-Founder Textiles Used the software for: 1-2 years ### "User Friendly software and Value for money." October 25, 2019 4.0 HDPOS is a very powerful tool and has lot of features. We use the software for purchase, sales, supplier payments, etc. Since few of our stores are located in remote locations where internet is a problem, we work on disconnected mode.This is a great value for our business. There were some problem at times when our staff was not able to sync the data but HDPOS team handled it very well. It is a good product and made with details keeping in mind a businessman's scenario. Extremely happy with this software as it has manages all my business requirements very well without any hassle, is user friendly and is definately value for money. Pros Easy to maintain supplier payments and receivables. Great software for handling the accountancy of business. User friendly. Cons Takes some time in opening certain tabs. Review Source SN Saleh N. Business owner Business Supplies and Equipment Used the software for: 2+ years ### "Best POS I ever used " February 15, 2019 5.0 Hd pos made a big difference in the way we used to run our business. It's a great product that enabled us to control all aspects related to our products and services. We now can make better decisions because we now how much we sold, how much we profited from each product which helped us to focus on the one that profited the most. Not only that, but we are now have a better grip on the finance and we became less anxious about constantly tracking stock levels. Pros It has everything we need to run our business and it's interface is user friendly. Customer support is also top notch Cons Hd pos needs some time and dedication to learn everything it offer to the user due to its comprehensive features Review Source BR Bharat R. Head operations Retail Used the software for: 1-2 years ### "Be very careful with their subscription model" June 16, 2023 1.0 Be very careful in dealing with this company. I was an early adopter with HD Poas Easy V1 and then upgraded to a client server package for my new store, with yearly subscription and support for two systems. They initially charged an upfront license fee of ₹42,000 and said yearly subscription for support and other related services will be ₹9,999 ... Now after the completion of one year when it's time to renew the subscription, they will disable access to the billing system and claim as it's automatic and license subscription model and since you have agreed to all commercials we can disable and you can renew it whenever you want to reactivate paying additional charges. This is nothing but trying to hold a customer to ransom by blocking off access to your business data and billing operations.Please be very careful in dealing with such subscription based services that collect a huge fee upfront and then blacks your access in the name of subscription.Their customer service, particularly one person also needs to be trained to speak in a polite and respectful manner to a paying customer. The person I spoke to has always had a very condescending tone and attitude, like he is doing the paying customer a favour which further aggravates the situation.The software is good to use etc but their subscription policy is very flawed especially when one buys the higher end Client server package. What is the point in paying such a high upfront software cost and then getting key blocked Pros Ease of use, friendly interface and basic reporting Cons Customer service is really awful and their customer service executives are rude and condescending Reason for choosing HDPOS smart I was an early adopter of their HD POS easy and then upgraded the software to the client server edition Review Source DNO Damian Ngere O. Director Retail Used the software for: 1-2 years ### "Good quality and easy to use software with excellent features and perfect customer support from team" September 15, 2017 5.0 The software is very user friendly and it can be easily customized to meet the desired needs of the customer to serve in various sectors of business settings.Moreover, its permanent license is one time purchase without any annual renewal fees.There are free frequent product updates and free online support.Not to forget the simple online tutorials available to the user for proper understanding of the software features and operations.By virtue of being a reseller, i have installed this product to many customers and there are no serious issues or challenges encountered this far.Whenever i get small issues, the team is available to help my technical team out and even to directly sort out my customers Pros Very reliable and real value for money.Your technical team are always online to offer support when needed and the features and numerous possibility of report customization is outstanding. Review Source KP Ketan P. Proprietor Information Technology and Services Used the software for: 2+ years ### "Great Product, Great Price, Great Support" April 12, 2019 5.0 Great Owner, Great Product Manager Kuldeep Great Support from rep. Satisfied with all financial transactions and transfers from company. No complaint. Pros Easy to use, Good Customization Options, Latest Features Available, Least time to install demo and make the project live. I like Support from rep from Company as and when required very prompt and perfect as needed. Cons Not providing much space for dealers to earn from software selling. Customer's doesn't pay more than MRP of the product shown on website. 25% margin is very less. there should be more options that will encourage the dealer to sell more software in all fields. Review Source AP Aditya P. Owner Retail Used the software for: 2+ years ### "Unprofessionals and errors in accounting" April 25, 2022 1.0 Worst experience with sales and support team Pros The look wise its better and easy to install ourselves Cons Functionality is not upto the mark, most of the reports shows error. softwre hangs most of the time.. even with 100MBPS speed Reason for choosing HDPOS smart Their sales team promise the star and gave the stone... Rest all were not giving any false promises by mistake also. Now HDPOS asks for proof and they will only remove their sales employees every 6 months Review Source HA Harsha A. Proprietor Retail Used the software for: 6-12 months ### "The team is great, has a solution for ALL issues and customisations, professional, Dependable." September 22, 2017 5.0 The software was GST compliant on time. Though the rules regarding GST were not very clear initially, the software provided a GST compliant solution before the roll out of GST it self. The software has helped me save on a lot of stationery too. Pros For every customisation request they work over it and provide a solution better than expected. The software as it is itself is loaded with features that users from varying businesses can make us of. Software updates keep coming in much faster than we can utilise. Most importantly for the company, money is not the criteria. They are really concerned about providing solutions to customer issues. Cons As expected when migrating a software the user interface takes time getting accustomed to, here all that I wished was thay the user interface be just a little more comfortable in certain parts of the software. Review Source MJT Mr. Jose T. Owner Industrial Automation Used the software for: 2+ years ### "Best software with excellent services" April 17, 2018 5.0 Pros User friendly as it really made it easy for a non technical person like me and pocket friendly. Best support service. Reports customized as per my business need. GST report was very easily defined as per govt. norms which made it easy to file my returns. Cons Till now didn't find any major issues as such. But very few times it took longer to contact the support team, but still they have very good documents and videos for reference where most of my issues were resolved Review Source PM Prema M. Admin Executive Retail Used the software for: 2+ years ### "Have been using HDPos for the last 4 years and their Customer Care is the best till date " September 19, 2017 4.0 All our outlets have this software and it has made the store staff efficient in handling the stock and sales very effectively. Pros Easy billing process and updates are also good , and the tutorials are useful in times when we forget any process Cons Reports are a bit complicated , could have been made simple and user friendly , personally i found it difficult to find the report required. Review Source JG Jaya G. Manager Retail Used the software for: 1-2 years ### "User Friendly and Good Support from the team" March 8, 2018 4.0 Able to automate the billing in counters and outlets Pros User Friendly, Good UI, Availability of online tutorials, Support Response, Management is very keen to resolve bugs. Cons User Management Hirerachy could have been better. Given options with enable and disable validities - Eg: adding coupons to invoice. Could make the application open a little more faster. Make it tablet ready. Some inconveniences can tweaked in using it. Send email related version updates. Review Source AR Aoife R. Manager Used the software for: 2+ years ### "Helpful customer service, reliable product" September 15, 2017 5.0 Pros Easy to work with, nice support team that are helpful and always willing to update / change software to suit needs. Cons Limited in some functionality - many reports / procedures that might be expected of a piece of software such as thing have not yet been implemented . Review Source MT Mitesh T. Director Food & Beverages Used the software for: 1-2 years ### "Easy to use software with best customer support. " September 16, 2017 4.0 Pros In the software overall integration between different departments (modules) are amazing. It can also export all the financial information to tally at no additional cost. The support service is the best for this software. Cons Making changes in the software or addition of different hot key is little complicated in the software. Review Source MZ Mazen Z. Procurement Manager Building Materials Used the software for: 1-2 years ### "Cash register is under control" October 7, 2018 5.0 Every day sales and activities are recorded Pros A POS thta provides full control of your daily sales, inventory control and many other features needed to run your business Cons if some tailor made modifications is available in addition to some customs setup adjustment then the software will be more than efficient Review Source PK Pavan K. Proprietor Retail Used the software for: Less than 6 months ### "Poor Customer service and Errors in Accounting" July 31, 2020 3.0 The software i liked it but the support is very bad and the major profit and loss reports are not accurate they frustrated me so much with their bad support they do not respond well the interest which they have before me buying the software after that it will change completely Pros The software will be suitable for all business if it works fine Cons The reports are not accurate some of the major reports are does not work properly and only static reports will be devoloped on order any customized dynamic reports they wont make it they just throw terms and conditions on your face. Review Source AB Ahsas B. Manager Retail Used the software for: 6-12 months ### "Best & easy POS software for work & especially GST reports to upload GST returns" September 19, 2017 5.0 Pros Pictorial Feature is the best option which makes it more attractive, also Price List iption is good to add multiple prices in on go without changing item name, barcode Cons Sometimes error occurs while adding items or editting items & its difficult to resolve it. Also items wihout HSN/Sac is difficult to find out Review Source NM Nabeel M. Sr. Sales Executive Computer Software Used the software for: 6-12 months ### "Good" September 15, 2017 4.0 I am a reseller in Bahrain.. Pros It's all in one software.. user friendly and easily to use. Good this is the payment system and the accounting all done by the system.. Cons It's visual.. the POS has lots of things which are not required which makes its uncomfortable to work on. can discuss more in details over the phone.. Review Source SG Sunaina G. Director Retail Used the software for: Less than 6 months ### "excellent software" October 7, 2021 5.0 best, worth it, must go , thank u fr all ur support Pros i loved all features, easy to use fr billing, inventory management, employee management, commision distribution, vendor management, 24/7 customer support Cons nt cum across any till now.......its the best software till now fr me Review Source KK Kiran K. BDM Information Technology and Services Used the software for: 6-12 months ### "A complete solution " February 15, 2019 3.0 Good software. Pros Easy to use. Good design Good reports. Cons Email schedule Multiple db. User management Review Source PB Prachi B. Administrative Team Member Electrical/Electronic Manufacturing Used the software for: 2+ years ### "We are using HDPOS Smart to manage our website and it has never been easier! " September 23, 2017 5.0 Realtime website updates became possible for us. Pros We can instantly update our website, add new products, catalogues, videos and even blogs. HDPOS Smart is very user friendly and easy to understand. The support team does a great job! We are using HDPOS Smart to manage our website and it has never been easier! Review Source HS Hussain S. CEO Retail Used the software for: Less than 6 months ### "Excellent software but no customer support" July 18, 2017 5.0 Pros Maximum functionality, loaded with minor features. Easy to use user interface. Detailed options for inventory, accounting and reporting. Cons There is no customer support. Emailed them four times once regarding buying their software and thrice regarding a query but sadly no response whatsoever. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.