# SMS Reviews Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SMS Reviews Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/184068/Outreach --- # SMS Reviews Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SMS Reviews ## What is SMS Reviews? At the end of the day, your business is founded on personal relationships and perceptions above everything else, and Outreach is the one solution that actually gives you the one tool you need to nurture those relationships from bad to good across both your customers and your employees--the whole package. It's the easiest app for collecting more feedback from your customers via automated text message. Performance management is also central to Outreach: feedback is tied back to specific employees. ## What is SMS Reviews used for? [Customer Experience](https://www.capterra.com/customer-experience-software/) Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SMS Reviews?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.smsreviews.com/&name=SMS Reviews) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SMS Reviews 4.7 (15) VS. [### WelcomeTrack](https://www.capterra.com/p/241542/WelcomeTrack/) [4.0 (1)](https://www.capterra.com/p/241542/WelcomeTrack/#reviews) Starting Price $99 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (15) Ease Of Use 3.0 (1) Value For Money 4.6 (11) Value For Money 5.0 (1) Customer Service 4.5 (11) Customer Service 5.0 (1) ## SMS Reviews alternatives Highest Rated [Partenero](https://www.capterra.com/p/10002216/Partenero/) [5.0 (2)](https://www.capterra.com/p/10002216/Partenero/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10002216/Partenero/) [Uptok](https://www.capterra.com/p/231919/Uptok/) [5.0 (1)](https://www.capterra.com/p/231919/Uptok/#reviews) Starting price $99.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/231919/Uptok/) [Proteus](https://www.capterra.com/p/178197/Call-Accounting-Software/) [4.3 (3)](https://www.capterra.com/p/178197/Call-Accounting-Software/#reviews) Starting price $1500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178197/Call-Accounting-Software/) [Feedb](https://www.capterra.com/p/141416/Feedb/) [4.7 (6)](https://www.capterra.com/p/141416/Feedb/#reviews) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141416/Feedb/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Dashboard 4.6 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Negative Feedback Management 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Sentiment Analysis 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Survey/Poll Management 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Create and administer polls and surveys Text Analysis 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc SMS Reviews 5 features Assembly of graphs and charts for visualizing and tracking statistics/metrics Identify, track, and respond to negative feedback Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Create and administer polls and surveys Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Get Advice We can help you find the software with the features you need. Features 4.6 (15) 4.6 Based on 15 reviews ## Pricing Value for money 4.6 (11) Free Trial Basic $99.00 Per User,Per Month Value for money 4.6 (11) 4.6 Based on 11 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (11) 4.5 Based on 11 reviews ## User reviews Overall rating 4.7 Based on 15 reviews Filter by rating 5(11) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AC Alexandre C. BDR Computer Hardware ### "Good SaaS product for email automation" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 August 19, 2022 Pros Features are quite enough to what I am doing. The dashboard and the specific features are good. Cons It could be more attractive about the dashboard. It could be nice to upload pictures and have some variables inside like competitors... Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DD Dez D. BDR Financial Services ### "BDC Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 4, 2022 Overall, outreach is amazing. It is super helpful and I love using it. It is so easy to use and makes my job so much easier Pros I love how outreach keeps me organized and on top of my tasks. it allows me to see what happened in previous tasks and how long ago I contacted someone. Cons I least like that outreach sometimes has bugs where when I call someone the call doesnt go through on my end or the contact i am calling is unable to hear me Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Market Intelligence Analyst Computer Software ### "Easy to Use Prospecting Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 1, 2022 Pros Simple UI and easy to learn and it can integrated various other softwares Cons Saleforce - Outreach Syncing takes a lot of time Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Akshay S. Account Executive Internet ### "Outreach : Know your customer better" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 23, 2022 It has made my outreach easy by scheduling my emails well in advance and not to worry about the timezone of the customer. Pros This tool is pretty easy to use, I mean it is like reading from a textbook. The way it integrates with your other applications, be you mailbox, salesforce or LinkedIn. The best part is that you can see what is happening to your reachout, whether the prospect is opening your emails or clicking on a particular link or not. Cons Well, mostly it is all good. One thing that I would like to be changes is small editable fields like when you search for prospects added with a particular email syntax, there should be other filter options so that you can select the ones as per you deem fit. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JA Julia A. Account Executive Computer Software ### "One of my fave tools" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 May 10, 2022 Pros Super easy to use and somewhat intuitive. We pay for the live support which is crucial, and totally worth it in my opinion. Cons Some very nuanced customization and functionality, but they do take feature requests so it's been awesome to see how they've developed. Alternatives considered [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BT Brahim T. Freelancer Marketing and Advertising ### "Outreach Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 22, 2022 I were able to increase my response rate by 250% and our CTR by 400% through automated email workflows. Pros The following are some of the key features that make Outreach so impactful: - Automated email sequencing - Sales activity tracking - Tagging and tracking of interactions The product is extremely easy to use, and the integration process was very straightforward. Overall, I've been very pleased with Outreach and would definitely recommend it to other businesses. Cons Overall, I'm really happy with Outreach and the results it has helped me achieve. That said, there are always ways that a product can be improved, and I would love to see Outreach address some of the following: - Provide more detailed reporting, including data on how many contacts were contacted, how many converted, etc. - Make the product easier to use, however I love the ease of use and the quick integration with Outreach. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Director, Business Development Computer Software ### "Helps me stay organized and reach out to the masses, and know who my target audience is" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 14, 2022 I use Outreach on a daily basis to add new leads in, send emails and qualify them. Once I speak with them I port them over to salesforce to continue development. Outreach helps me create templates, sequences and snippets to do my work more efficiently. Pros I love how I can send emails in sequences, see who is opening and prioritize who I should follow up with to better close my sales Cons It doesn't port all information over to Salesforce, for example phone numbers I collect are lost when ported to salesforce Switched from [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) Better tool for me, ease of use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Abhisek P. Senior Manager, Product Strategy Computer Software ### "A great tool for outbound prospecting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 17, 2022 It has been great and successful experience. We have not only sequenced and ran many campaigns, but also increased our penetration rate. Pros The best thing about Outreach is its email deliverability and spam/bounced email reduction. We are now able to send message to our prospects' inbox by the help of a more trustworthy system. Cons There are many great features which seem to be "hidden" and not explicit in the UI. Unless we talk to support, we are not sure we can leverage them in our prospecting analytics (Eg: Engagement Panel) Switched from [Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/) Outreach had better brand presence, more reviews in Capteraa, G2, TrustRadius and we had a team that was experienced in using this product Alternatives considered [Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/) Reasons for choosing SMS Reviews Outreach had better brand presence, more reviews in Capteraa, G2, TrustRadius and we had a team that was experienced in using this product Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MP Myles P. Account Executive Marketing and Advertising ### "Fabulous Sales Enablement Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 January 28, 2022 Fabulous, would recommend to most sales people Pros Intuitive, super functional, great reporting Cons Sometimes it can get a bit cluttered but that is mostly a user error issue Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RB Ray B. Sales Human Resources ### "Outreach Review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 October 29, 2021 Pros \-Great task management -Phone call feature is helpful Cons \-Phone feature does tend to malfunction -Integration from SalesForce to Outreach is still manual Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Clyde A. Sr SDR Computer Software ### "Couldn't do Sales development without it" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 April 8, 2021 I use Outreach to reach out to prospects, follow up on marketing events and make cold calls Pros Seamless integration with Salesforce and gmail. Sequences are easy to create, clone, and modify. Also the fact that I can manage LinkedIn tasks and make calls from the platform is golden Cons There is still room for improvement on the contact view UI. I wish I could see details like, contact's timezones and company size at a glance. Also the drawer extension often gets in the way Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Business Development Manager Hospital & Health Care ### "Outreach is the best of all Sales Engagement Platforms on the market" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2019 Overall, my experience has been one that defines their operation, all-encompassing, as "commendable" and "praiseworthy". Pros The best part is once you figure things out, you find that it works effortlessly and flawlessly with every task and sequence you configure. The ease of use once you learn what to do is amazing. Their online chat support is fabulous and helps you get thru issues while you are learning how to do new things, and they are always available with basically ZERO wait time in the chat que. Cons Using it as a new user, I found many feature flaws that they wholeheartedly did agree needed to be addressed immediately and escalated each one to be dealt with on a high priority level. In the meantime, they helped me brainstorm "work-arounds" to get accomplished what needed to be done, so for the time being I'm able to do what I need to do, even without the "proper features" available to me. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BH Blake H. Director of Operations Consumer Services ### "Great service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 April 26, 2019 Pros I love hearing my customers' opinions about our service and our technicians. It is very valuable to see which of the technicians are providing a good service and which ones could use the constructive criticism. It is very easy to use and also helps us get lots of good reviews on Google as well. Cons I don't like that it can't be automatically connected to our CRM software at this time. It requires our staff to export a repot and then import that list into Outreach. It only takes a couple of minutes, but that time can add up. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 13, 2019 Thanks Blake, and so glad that you're getting additional insight into the performance of your techs. We're always working on ways to make it easier to get data from one system to another, so keep your eyes open for future improvements. JL Jeremy L. Owner Consumer Services ### "Great Customer Feedback Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 26, 2019 Outreach has been an incredible tool that not only me as the owner feels like is essential, but our service technicians look forward to seeing customer responses to their efforts as well. Getting consistent reviews as well is a HUGE boost to our sales also. Many customers will call in to sign up with our service because they have read many positive customer reviews that Outreach has produced for us. Pros I felt like I had a better idea about what was actually going on with my service technicians and customer satisfaction on the very first day using Outreach than I had in the 6 months prior to using it. We usually would have an average of 5 customers call in to express their approval or displeasure prior to using Outreach. On the first day we implemented Outreach, we had over 30 responses from customers letting us know their feedback on our service staff as well as their overall thoughts on our company. Cons I can't think of anything that is a draw back from using Outreach. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 13, 2019 Thanks so much Jeremy! So glad to see the level of customer feedback has greatly increased for you from using Outreach, that's why we do what we do. KP Kyle P. Service Manager Consumer Services ### "Great feedback tool!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 26, 2019 It allows us to quickly address resolve issues. And it helps with our employees morale to see positive feedback. Pros It keeps us in tune with customer feedback, concerns, complaints, and compliments. Cons It’s not the software companies fault but many customers are not responsive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 13, 2019 Thanks Kyle! Glad to hear you're feeling in tune with your customers, even if they don't all take the time to respond. You're certainly forward thinking for both asking and listening to your customers. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)