--- title: "Barracuda RMM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Barracuda RMM Software - reviews, pricing plans, popular comparisons to other Managed Service Providers (MSP) products and more." source_url: "https://www.capterra.com/p/184072/Managed-Workplace-RMM/" page_type: "product" language: "en" --- # Barracuda RMM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Barracuda RMM ## What is Barracuda RMM? Barracuda RMM (formerly Managed Workplace) is the first RMM tool to include a built-in security assessment. The platform enables MSPs to quickly assess customer networks, deliver multi-layered security, monitor anomalies, and seamlessly recover data in the event of an attack. With Managed Workplace, MSPs can create comprehensive multi-layered security service offerings and deliver them profitably and efficiently. Further, they can easily demonstrate their value with detailed reporting. ## What is Barracuda RMM used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[Server Management](https://www.capterra.com/server-management-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Barracuda RMM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.barracuda.com&name=Barracuda RMM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Barracuda RMM 4.0 (1) VS. [4.7 (294)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (1) Ease Of Use 4.7 (294) Value For Money 5.0 (1) Value For Money 4.6 (279) Customer Service 3.0 (1) Customer Service 4.7 (284) ## Barracuda RMM alternatives [4.6 (293)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (449)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.9 (238)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (1,463)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting price $480.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about Barracuda RMM Overview ### What company size and specific industries is Barracuda RMM built for? Barracuda RMM is designed for managed service providers that deliver security and network management services to small and midsize businesses. It is aimed at MSPs serving the SMB market rather than in-house IT teams or large enterprises, with no specific industry focus beyond those business clients. Features and Usability ### What are the key features of Barracuda RMM? Barracuda RMM offers remote monitoring and management with real-time monitoring, real-time alerts, and CPU, network, server, email, and virtual machine monitoring. It also includes patch management, backup and recovery, remote access/control, unattended access, reporting/analytics, dashboard, and help desk management for MSPs. Getting Started and Support ### What training and onboarding options does Barracuda RMM offer? Barracuda RMM provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions and webinars offer guided learning remotely, and documentation gives written reference material for self-paced review and setup. Getting Started and Support ### What customer support options does Barracuda RMM offer? Barracuda RMM provides chat support. Users can contact support through chat for assistance with product questions and issues. No reviewer feedback about support quality, response speed, or helpfulness is available in the catalog data, so only the listed channel can be confirmed. ## Features AI summary Based on 1,958 Managed Service Providers (MSP) reviews Capterra data shows that buyers of Managed Service Providers (MSP) rank the following features as their top priorities: - **Remote Access/Control** (**63%** of reviewers rated this feature as critical) - **Server Monitoring** (**56%**) - **Remote Monitoring & Management** (**60%**) Barracuda RMM supports all three of the features reviewers rate most important: **Remote Access/Control**, **Server Monitoring**, and **Remote Monitoring & Management**. Together, these capabilities help MSPs resolve issues from anywhere, keep servers under close watch, and manage client environments more efficiently, allowing teams to reduce downtime and maintain more reliable service. Remote Access/Control 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Server Monitoring 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Remote Monitoring & Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Dashboard 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Network Monitoring 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Tracks and makes accessible data on the health of servers and other network components. Screen Sharing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Digitally share screen view with others Barracuda RMM 30 features ### All Features - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Contract/License Management: Track, store, and access client contracts or licenses - CPU Monitoring: Monitor performance details involving CPU/memory utilization - Credential Management: Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Email Monitoring: Ability to oversee and optimize the operations of a mail server - Event Logs: A chronological record of actions or occurrences within a network, software, or process - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For MSPs: Intended to be used by managed service providers - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Network Monitoring: Tracks and makes accessible data on the health of servers and other network components. - Patch Management: Install software updates and bug fixes remotely - Real-time Alerts: Receive notification of issues as soon as they occur - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Remediation Management: Identify and orchestrate execution of actions needed to restore systems to optimal conditions - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Sharing: Digitally share screen view with others - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Session Transfer: Transfer a support session to another team member - Unattended Access: Manage computers located anywhere without the remote customer present at the other end - Uptime Reporting: Track the availability time for a designated network or website over a given period of time - Virtual Machine Monitoring: Track and manage virtual machines (VMs) running on physical host machines --- Features 3.0 (1) 3.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Value for money 5.0 (1) 5.0 Based on 1 reviews ## Support, customer service and training options Customer Service 3.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (1) 3.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 1 reviews Filter by rating 5(0) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DA Drew A. Network System Administrator Hospital & Health Care ### "Great Software That Just Works" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 March 4, 2025 This just works well. It's installed agents never cause a problem on user endpoints. Pros It works and can manage/monitor most any network connected device. Cons The UI is a bit dated. The system for automation lacks a lot of the pre-built automations that other RMMs have. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.