# Alice POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Alice POS the right Point of Sale solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184111/Alice-POS/reviews --- Alice POS 4.6 (7) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Alice POS Ease of use 4.1 Customer Service 4.7 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use WC William C. Owner Retail Used the software for: 1-2 years ### "Alice POS at The Hobby Centre" July 9, 2021 4.0 We are overall satisfied with the product. For our size of business, it is an affordable system. It is constantly evolving and support has been very good. We wanted to support a Canadian company. Pros Affordable. It does work with our online web store (Shopify) but needed a programmer to develop and integrate. Has a lot of functions and is always evolving. Worked with our existing hardware and didn't force us to replace everything. Cloud based system eliminates networking problems with multiple cashier stations. Cons We have had hiccups with inventory management. The way you receive inventory (purchase) has failed, we would like to be able to change quantities up as well as down in the item listings. When implementing the system, a lot of the functions were not intuitive and were a little awkward to figure out - once you get it though works fine. The check out function is awkward as to where the cursor defaults, slows down transactions. Still waiting for a fix to print out day end reports properly. Program can crash occasionally, usually at inconvenient times during sales. Wont work with Android tablets when doing off site sales. Reason for choosing Alice POS Price. Canadian. Developed in an industry similar to ours. Switched from [Retail Plus Point Of Sale](https://www.capterra.com/p/121464/Retail-Plus-Point-Of-Sale/) Not satisfied with the other product. Was not adaptable to our web site needs. Review Source Response from SE2 July 26, 2021 Thank you for taking the time to send your review on Alice POS. We really appreciate it! Rest assured that we will take into consideration your feedback. WB Will B. Owner Retail Used the software for: 6-12 months ### "Alice POS is a great fit for an already established video game store looking to grow." July 15, 2021 5.0 Pros Alice POS is THE software for any store that depends on the ability to both buy and sell items into one inventory system. Alice POS offers tons of software integrations that easily allow it to become an all in one suite for your business. Alice POS makes it super easy to offer online shopping to customers on a variety of different platforms even including your own website. Cons The software may seem overwhelming in the beginning but is easy to master in little time. Currently (mid-2021) there is no native rewards system in the software(available via paid 3rd party integration) but it is in the works. Setting up multiple locations or adjusting billing information can be a slight headache. Reason for choosing Alice POS Overall simplicity and design. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Lack of features offered by Square that our business needed. Review Source Response from SE2 July 26, 2021 Thank you for taking the time to send your feedback on Alice POS. We really appreciate it! KI Kevin I. Owner Retail Used the software for: Less than 6 months ### "More cons than pros?" November 1, 2019 4.0 Pros The more I sit and try to think of things to put here that explain what I like about Alice, the more I start to realize that what I like is very little. I like that I can set up customer profiles, but find that during large rushes, I can not utilize those features because of how long it actually takes to create a profile. My visually impaired employees can not use that function at all because of how small the field are. See, even the pro turns to a con. Cons I really hate, and I do mean HATE, that I can not set up the program as a minimal till for quick transactions. I don't need access to ALL the features ALL the time. When the line in the store grows, and we need to abandon all the extra features, it would be nice have the ability to shrink away the rest of the features and have just the basic scan and go that is needed to speed up the process. It would also be nice to have full customization of the layout of all the buttons, or the ability to make all the buttons bigger for my visually impaired employees that use the till on a daily basis. Not having functionality to change the screen size or how I want it to work really hinders the ability of the visually impaired employees that use it. That reason alone is enough to have me looking elsewhere for a stronger till set up. The catalog and inventory sections are a pain to maintain when you want to create sub indexes and move all the current items inside of it. I understand that I can use excel to speed this process up, but I have limited knowledge on excel, and otherwise have no need to use it. The label printing section of the program does not allow for the use of my current printer. You will not allow me to print stickers and label the way that I require. I use sheets are a three wide, but the most I can do with your program is 2 wide. More options in this regard would be great. Alternatives considered [Magstar TOTAL Retail](https://www.capterra.com/p/145414/Magstar-TOTAL-Retail/) Reason for choosing Alice POS I ended up choosing Alice POS because when I was talking to the sales rep, he understood the customer experience that I wanted to create and showed me how it can be created with Alice. Everything else that came along with it seemed great, and we figured that we should give it a shot. Review Source Response from SE2 November 6, 2019 Thank you for your feedback Kevin, we appreciate it. Alice POS has a proven onboarding process that you specifically requested not to follow, although it was included in your plan. This does hinder our ability to tailor Alice POS to your specific retail needs. Many of the points discussed here would have been demonstrated during your personalized onboarding and training process. Following your feedback that was provided during the sales process, we requested the development of customizable quick buttons, and this feature is currently in the final stages of dev. We are excited to release this option in the next few weeks among other features. We also developed advanced label printing options allowing for more customization. The information on this was sent in our release notes, by email and is available on our Support website. If you require assistance with Alice POS, it would be our pleasure to onboard your team following our process. We will be in touch soon. Thanks RS Randall S. Owner Retail Used the software for: 2+ years ### "Great product" July 26, 2021 5.0 Overall Alice does whatever we need it to. We got 30 to 40 thousand items in our inventory and Alice handles the workload just fine. Pros Alice folks customized the software to perfectly fit our needs. Hard to imagine a better product out there and I have looked. Support is great and I highly recommend this product. We have been using since its inception many years ago and can't do our business without it. Cons None. Do not have any issues.alice works flawlessly. Reason for choosing Alice POS Developer choice. Ease of transition. Review Source Response from SE2 July 27, 2021 Thank you for taking the time to send your review on Alice POS. We really appreciate it! DL Dominic L. Vente Sporting Goods Used the software for: 2+ years ### "Super expérience " December 19, 2019 4.0 Plus que exceptionnel je recommanderais a n’importe quel commerce de détail de l’utiliser sans hesitation Pros L’équipe de support et développement est incroyable. L’évolution constante et rapide est exceptionnelle aussi en plus de l’écoute de tout l’équipe Cons Le manque de certain module restant a développer Reason for choosing Alice POS L’équipe l’écoute et le développement le support et l’efficacité prouvée du logiciel Review Source Response from SE2 December 20, 2019 Thank you for your review Dominic! We are glad you enjoy using Alice POS and interacting with our team. We will be releasing a large amount of very exciting features at the beginning of 2020 and are looking forward to offering even more to our customers. All the best, and happy holidays! Your Alice POS team. GC Ginette C. propriétaire Government Relations Used the software for: 2+ years ### "Batteries Expert" August 3, 2021 5.0 Pros Gestion de l'inventaire, facilité pour les recherches, convivial Cons lors de mise à jour, bug ou fonction qu'on doit remettre Reason for choosing Alice POS J'utilisais Acomba, mais le franchiseur, de façon volontaire nous a proposé ce logiciel. Le fait que les produits, description, prix, ... soit gérés par le Master, je sauve beaucoup de temps Review Source Response from SE2 August 5, 2021 Merci d'avoir pris le temps de nous envoyer votre avis sur notre logiciel Alice POS. C'est vraiment apprecie! OSH Olivia Skye H. Gestionnaire web et des systèmes informatique Retail Used the software for: Less than 6 months ### "the past to the present" October 31, 2019 5.0 Pros Im not really good in english, but i can say it is usefull, our companies is a retailler of video game, our old system of selling was 20 years old, without internet connection and was have alot of problem, Alice can be like your vision of the perfect POS, the help team is always here to help (i was call every day to have help) Cons The biggest problem of this program is the complexity to use it, it is simple, my employer just leave the shop because he doesnt understand the program (haha) Review Source Response from SE2 November 1, 2019 Thanks for your feedback Olivia! We are proud to offer a cloud POS system that provides you access to your data from anywhere and, of course, stellar support. Alice POS is an all-in-one system so there are many aspects of retail that you can manage from sales to rentals, repairs, consignments and more. We will have support reach out to you to see how we can make your user experience more fluid. Thanks again! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.