# cxomni Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about cxomni Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more.

Source: https://www.capterra.com/p/184137/cx-omni-CXM-cloud/pricing

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# 

 cxomni Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

cxomni

## What is cxomni?

cxomni is 𝘁𝗵𝗲 𝗹𝗲𝗮𝗱𝗶𝗻𝗴 𝗝𝗼𝘂𝗿𝗻𝗲𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 that helps organizations improve customer experiences through advanced tools and insights. Combining Journey Mapping and Analytics in one tool. 𝗞𝗲𝘆 𝗙𝗲𝗮𝘁𝘂𝗿𝗲𝘀: • Advanced and In-Depth Journey Mapping and Management Capabilities • AI-Powered Insights: Use Journey AI for sentiment analysis, predictive analytics, and pain-point identification. • Real-Time Feedback Integration: Aggregate data from CRM, social media, and other sources • Collaboration Tools: Foster cross-departmental alignment 𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀: • Enhance customer satisfaction and loyalty through data-driven decisions. • Streamline processes with AI automation and actionable recommendations. • Achieve measurable growth in KPIs like NPS & CSAT 𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝗰𝘅𝗼𝗺𝗻𝗶? Trusted by global brands, cxomni provides a comprehensive framework for managing and optimizing customer experiences with cutting-edge technology.

## What is cxomni used for?

[Customer Journey Mapping Tools](https://www.capterra.com/customer-journey-mapping-tools-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Marketing Analytics](https://www.capterra.com/marketing-analytics-software/)

Top alternative

Featured

Overall rating

Based on 7 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$2000

Other, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### cxomni

4.7 (7)

VS.

[4.7 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/)

Starting Price

$2000

Other, Per Month

Starting Price

$39

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (7)

Ease Of Use

4.6 (536)

Value For Money

4.5 (6)

Value For Money

4.6 (371)

Customer Service

5.0 (7)

Customer Service

4.7 (296)

## cxomni alternatives

[4.3 (710)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[Hotjar](https://www.capterra.com/p/163516/Hotjar/)

[4.6 (539)](https://www.capterra.com/p/163516/Hotjar/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/163516/Hotjar/)

Highest Rated

[Microsoft Clarity](https://www.capterra.com/p/236349/Microsoft-Clarity/)

[4.8 (56)](https://www.capterra.com/p/236349/Microsoft-Clarity/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/236349/Microsoft-Clarity/)

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

[4.5 (17,570)](https://www.capterra.com/p/110228/MailChimp/reviews/)

Starting price

$13.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/110228/MailChimp/)

[View all alternatives](https://www.capterra.com/p/184137/cx-omni-CXM-cloud/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Customizable Templates

4.8 (4)

100.00% of 4 reviewers that rated this feature as important or highly important

Pre-designed layouts that can be customized to match preferences and requirements

Customer Journey Mapping

4.7 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Visualize and analyze customer experience across all touchpoints and channels

Collaboration Tools

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Provides a channel for team members to share media files, communicate, and work together

Data Import/Export

3.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Import and export data to and from software applications

Real-Time Notifications

4.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Notifications that are delivered to users as soon as an event occurs

Access Controls/Permissions

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

cxomni 74 features

Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness

Define levels of authorization for access to specific files or systems

Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Generate one-off reports that meet information requirements

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention

Track visitors'/audience's responses across web pages and other optimized content

Track and analyse user behavior within a system or network

Group collaboration to solve ideas in a productive and concentrated manner.

Track and interpret campaign performance metrics

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Track the performance of marketing campaigns across multiple channels.

Provides a channel for team members to share media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Visualize and analyze customer experience across all touchpoints and channels

Record customer information, purchase history, and other notes

Process of dividing customers into groups based on common characteristics

Identify specific interactions between customers and brands

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Collating information from different sources in order to create a more valuable and helpful data set.

Connect to big data sources

Graphical representation of data

Assemble applications and processes by dragging over and arranging pre-built components

Manage, store and organize emails within the system or via third-party apps

Tracks metrics that provide insight into how a user interacts with any interface or product

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Tracking the status of previously identified performance measurements

Create custom maps

Share maps with internal and external stakeholders

Manage multiple campaigns in one system

A set of rules that assigns credit for sales and revenue to touchpoints across the customer journey

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Collect information from multiple sources

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Manage and support multiple languages

Identify, track, and respond to negative feedback

Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Predict future data based on historical data sets

Analyze and gain insights into data in real-time

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Monitor conversion rates and analyze effectiveness and profitability of marketing efforts

Search and filter data across systems to locate required information by entering keywords or certain criteria

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Allow users to access multiple services after entering their login credentials once

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Dictate the order and pace of an eLearning course, including the logic for how different learners progress

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Generate or append custom campaign parameters to URLs

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

Set up connections to third-party platforms to improve business processes

Review data from past periods to reveal recurring tendencies and predict future performance

Interact with data visualization elements, such as charts and graphs, to drill down into data

Allows multiple users to simultaneously annotate on a digital whiteboard

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.9 (7)

4.9

Based on 7 reviews

## Pricing

Value for money

4.5 (6)

Free Trial

Enterprise

$2,000

Other,Per Month

Value for money

4.5 (6)

4.5

Based on 6 reviews

## Integrations

[

Jira](https://www.capterra.com/p/19319/JIRA/)[

Asana](https://www.capterra.com/p/184581/Asana-PM/)[

Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[

Adobe Analytics](https://www.capterra.com/p/202871/Adobe-Analytics/)[

Salesforce Commerce Cloud](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/)[

Piwik PRO](https://www.capterra.com/p/150623/Piwik/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (7)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (7)

5.0

Based on 7 reviews

## User reviews

Overall rating

4.7

Based on 7 reviews

Filter by rating

5(5)

4(2)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

EB

Emilie B.

Head of Customer Success

Computer Software

### "A clearly differentiated solution that goes beyond simple CX management"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 22, 2025

CX Omni has a collaborative, customer-centric culture with a team committed to customer success. There is a "can do" attitude from the different teams and a willingness to meet customers where they are at, be it to support functional or non-functional requirements, integrate with enterprise solutions, or elevate the application of the solution to empower better business outcomes for their customers.

Pros

CX Omni has built an integrated journey mapping solution that goes beyond pretty pictures so support cross functional collaboration, a customer centric operating model that enables functional siloes to collaborate and meet customers where they are at. As a solution it creates a common organizational picture, including workflows, processes, data while connecting them to different customer journeys.

Cons

The UX can feel a bit clunky at times compared to tools like Miro or Smaply, and requires some initial user training to enable them to fully benefit from the capabilities the solution has to offer.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AB

Atish B.

CI Practioner

Financial Services

### "CXomni Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 21, 2025

CXomni is a powerful tool for customer journey management and feedback collection with multiple add ons. It is easy to understand and work on. Support from the cxomni team is always great with positive intent and quick responses.

Pros

Intuitive Interface: The platform is user-friendly and easy to navigate, which helps new users onboard quickly. Journey Mapping: Provides robust tools for mapping and visualizing customer journeys, making it easier to identify pain points. Collaboration Features: Supports real-time collaboration and commenting, improving cross-functional teamwork.

Cons

While CXomni offers strong capabilities for customer journey mapping and collaboration, the main areas I found challenging were customization and moving journeys from a workspace to another.

Switched from

[Touchpoint Dashboard](https://www.capterra.com/p/178387/Touchpoint-Dashboard/)

Touchpoint dashboard services were stopped by the company

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CV

Claire V.

CI lead

Financial Services

### "Great partnership "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 21, 2025

The experience has been all positive, the team are professional, knowledgeable and always willing to support.

Pros

The partnership, the team have been with is from the very start of the journey. They've listened to our needs, helped us get up to speed and been on hand to resolve any issues or answer any questions.

Cons

The tool is very powerful which means it takes some time to learn. Not so much a con as it's great to have this level of functionality but it does mean you have to dedicate a lot of time to get to a decent level.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BB

Brigitta B.

Consultant

Financial Services

### "Perfect Tool for Journey Management"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 21, 2025

Pros

\- Great and very supportive Team - Lots of expertise of customer experience - Very flexible tool that can be tailored by 100% to our needs

Cons

Nothing really. We had a few smaller issues but the support team has been able to resolve them all relatively quickly.

Alternatives considered

[TheyDo](https://www.capterra.com/p/213609/TheyDo/)

Reasons for choosing cxomni

capabilities of cxomni and the great poc experience

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

WB

Wiebke B.

Consultant

Information Technology and Services

### "A great tool to document, manage and analyze the customer journeys"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 28, 2019

Pros

cx/omni is a complex but easy to use tool to document personas and customer journeys, manage touchpoints and insights of each customer journey and to analyze your most relevant KPIs. The tool is flexible and the customer support is fast and very helpful.

Cons

Some features are still in a beta version. However, cx/omni is continuously optimizing features and processes.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CR

Chris R.

Senior Consultant

Human Resources

### "Excellent partner, high quality platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 21, 2019

We have a strategic partnership with cx/omni which allows us to evolve our use of the software to meet the (often changing) needs of our clients. This partnership is essential to our success - long may it continue

Pros

The ability to tailor the platform according to our needs The consultative partnership that we have with cx/omni The dashboard functionality (very intuitive)

Cons

Content management complexity: We are working with cx/omni to improve the platforms 'organising principles'. Planned improvements will reduce the complexity of managing our content. We are happy with the progress made here.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

FM

Frank M.

Manager Professional Services

Information Technology and Services

### "Very intuitive CEM system "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 15, 2019

Pros

Very intuitive SaaS product with Gernan data center (high GDPR conformity).

Cons

The company is quite young and so the tool itself. There is room for improvement from the feature point of view

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

March 21, 2019

Hello Frank! Thank you for reviewing our product. The GDPR and discretion in general are very important to us and to our customers as well. New features are implemented regularly in order to serve the different approaches and methods in customer centricity. Best wishes Nils

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