# Request Manager Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Request Manager Software - reviews, pricing plans, popular comparisons to other Customer Service products and more. Source: https://www.capterra.com/p/184149/Request-Manager --- # Request Manager Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Request Manager ## What is Request Manager? Most agencies struggle with connecting with individuals in their community which leads to disengagement and frustration. The module includes features like photo upload, public portal, report generator, alerts and notices, knowledge manager, integration, and mobile availability. The module will help you to automate systems, collect data, control processes, connect people, enforce regulations, and analyze data. ## What is Request Manager used for? [Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1260 Per User, Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Request Manager?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.mygov.us&name=Request Manager) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Request Manager 4.0 (2) VS. [4.4 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $1260 Per User, Per Year Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (2) Ease Of Use 4.0 (18,125) Value For Money 4.0 (1) Value For Money 4.0 (12,812) Customer Service 4.0 (1) Customer Service 4.1 (14,043) ## Request Manager alternatives [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars ## FAQs about Request Manager Overview ### What company size and specific industries is Request Manager built for? Request Manager is designed for government agencies at the city, town, and county level that need software for community development, public works, and business administration. It is built for public sector organizations rather than private companies, and it fits agencies of local government sizes that handle municipal service requests and administrative work. Features and Usability ### What are the key features of Request Manager? Request Manager offers support ticket management, alerts and escalation, a customer database, knowledge base management, and a self service portal. These features cover ticket intake and routing, customer record storage, article management, and end-user request submission. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does Request Manager offer? Request Manager provides in person training and live online sessions to help teams get started. In person training allows guided instruction face to face, while live online sessions support remote training and real-time walkthroughs of product features and setup steps. ## Pricing Value for money 4.0 (1) Basic $1,260 Per User,Per Year Value for money 4.0 (1) 4.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1) 4.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 2 reviews Filter by rating 5(0) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Parks Specialist Government Administration ### "Request manager review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 29, 2019 Pros Ease of use and ability to quickly make changes Cons Software does not allow for customization Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 1, 2019 Thank you for reviewing the Request Manager module. We are happy to hear that the system is easy to use for your agency. We are sorry you are experiencing issues with the customization of the module. Contact the MyGov support team and they would be happy to help you further customize the module as you need. Thank you, Hannah GS Gloria S. Director of Emergency Communications Public Safety ### "Using product in 311 center" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 7, 2019 Pros It's very user friendly, since I used the previous version it wasn't hard to figure out. Cons none, since I used the previous version it wasn't hard to work Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 8, 2019 Hi Gloria, Thank you for taking time to complete a review of the Request Manager module and your MyGov experience. We are thrilled that you have found the system user friendly and that the transition to our new version was simple. Here at MyGov we are happy we could be a part in your daily work. Sincerely, Hannah Koeshall ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.