# SmartCustomer Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SmartCustomer Software - reviews, pricing plans, popular comparisons to other Review Management products and more. Source: https://www.capterra.com/p/184152/Sitejabber-Business-Suite --- # SmartCustomer Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SmartCustomer ## What is SmartCustomer? SmartCustomer is a comprehensive review management platform that helps brands to elevate their online presence by collecting, monitoring, and sharing brand and product reviews. Businesses use SmartCustomer to easily gather authentic feedback and surface them across the channels that matter most, resulting in expanded visibility and the development of vital trust signals for buyers and AI commerce. Beyond review management, SmartCustomer provides deep customer feedback insights and NPS metrics to help brands make data-driven decisions and improve customer satisfaction. As an official Google Review partner, the platform enables businesses to leverage ratings to boost ad conversions, helping them stand out in search and shopping results, and optimize total ad performance. SmartCustomer currently supports over 60K brands in building connections based on trust and transparency. ## What is SmartCustomer used for? [Review Management](https://www.capterra.com/review-management-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/)[NPS](https://www.capterra.com/nps-software/) Top alternative Featured Overall rating Based on 65 user reviews Reviews sentiment Positive 88% Neutral 3% Negative 9% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SmartCustomer?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.sitejabber.com/business-solutions/benefits&name=SmartCustomer) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SmartCustomer 4.4 (65) VS. [5.0 (150)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting Price Contact vendor Starting Price $49 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (65) Ease Of Use 4.9 (1,201) Value For Money 4.0 (44) Value For Money 4.8 (832) Customer Service 4.2 (46) Customer Service 5.0 (837) ## SmartCustomer alternatives [4.7 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.9 (223)](https://www.capterra.com/p/176189/Okendo/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.9 (81)](https://www.capterra.com/p/183655/Score-My-Reviews/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (254)](https://www.capterra.com/p/149054/Brand24/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/184152/Sitejabber-Business-Suite/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Review Monitoring 4.3 (23) 60.87% of 23 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Review Request 4.2 (21) 61.90% of 21 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Response Management 4.4 (19) 52.63% of 19 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents Dashboard 4.3 (18) 61.11% of 18 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Negative Feedback Management 4.0 (18) 44.44% of 18 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Review Notification 4.4 (16) 50.00% of 16 reviewers that rated this feature as important or highly important Notifies a business when a review is left SmartCustomer 54 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Add customized logos and colors to align with company branding Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Graphical representation of data Manage, store and organize emails within the system or via third-party apps Reminders sent via email Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Track and monitor a specific set of keywords Observe and track the demand, usage, progress or quality of a system, product, or user Allows for businesses to run a variety of different campaigns across different channels Manage and support multiple languages Manage and support multiple locations Identify, track, and respond to negative feedback A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Planning and managing of resources and procedures to mitigate the impact of events and incidents Allows businesses to manage badges from review websites. Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Allows businesses to request reviews from their customers Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Optimize and manage the search engine optimization efforts for a website or digital content Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Market event via social media tools Allows businesses to share their videos on social media. Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. Features 4.4 (65) 4.4 Based on 65 reviews ## Pricing Value for money 4.0 (44) ### Starting price Contact vendor for pricing Free trial available [View all Pricing Plans](https://www.capterra.com/p/184152/Sitejabber-Business-Suite/pricing/) Value for money 4.0 (44) 4.0 Based on 44 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (46) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (46) 4.2 Based on 46 reviews ## User reviews Overall rating 4.4 Based on 65 reviews Filter by rating 5(46) 4(11) 3(2) 2(1) 1(5) Mentioned topic Sorted by most recent JA Jenna A. Legal Liaison Arts and Crafts ### "Broken Dispute Tools, Suppressed Positive Reviews, Aggressive Sales Pressure — FTC Consent Order Says It All" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 7, 2026 Sitejabber's business model appears designed to trap businesses. They create unauthorized listings, accumulate negative reviews, suppress or remove positive ones, provide broken dispute tools, then aggressively pressure you to pay for premium services to improve the rating they manufactured. When provided with irrefutable evidence that a review is false — including delivery proof, payment records, and the reviewer's own contradictory emails — they send a generic response and close the case. We have filed formal complaints with the FTC (Report 197458219), BBB, and California Attorney General. Any business considering Sitejabber should read their 15 BBB complaints first. Other businesses describe identical experiences. Pros The concept of a consumer review platform is good in theory. The dashboard interface is clean and easy to navigate initially. Cons Where do I begin. We are a 25-year-old business featured in Forbes, BBC, The Guardian and Vogue. Sitejabber created our listing without authorization and refuses to remove it. When a reviewer posted provably false claims, we submitted comprehensive evidence including delivery confirmation, payment records, and the reviewer's own enthusiastic emails. Sitejabber declined our report with a generic template and marked it "Report Declined" with no appeal. Their suggested "Verification Request" tool returns a 404 error — the tool literally does not exist. A customer left us a glowing 5-star review — Sitejabber published it momentarily then removed it permanently. Meanwhile false 1-star reviews stay forever. After declining our evidence, Sitejabber emailed us saying we have a 1.5 rating and offering paid tools to "fix" it. For years their sales reps \[sensitive content hidden\] called and emailed repeatedly pressuring us to buy premium plans. The pattern: host negative reviews, suppress positive ones, break dispute tools, then sell you the solution. Sitejabber is under an FTC Consent Order (January 2025) for misrepresenting reviews. We have filed complaints with the FTC, BBB, and California Attorney General. Alternatives considered [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Reasons for choosing SmartCustomer We did not choose Sitejabber. Sitejabber created a business listing for our company without our authorization or consent. We claimed the page only to attempt to manage the damage from false reviews appearing on a platform we never asked to be listed on. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 2, 2026 Thank you for reaching out and for sharing your concerns. In order to preserve the integrity of our review platform, Sitejabber (much like Trustpilot and Capterra) allows all real customers of a business to submit reviews and leave public feedback. While we do remove reviews that violate our content guidelines, Sitejabber does not arbitrate factual disputes between reviewers and businesses. Regarding the review in question, the customer not only uploaded a proof of purchase at the time of submission, but also provided additional verification of their experience when our moderation team reached out to them. All businesses are subject to the same moderation standards; paying for our premium tools does not entitle any business to have verified reviews removed simply because it disagrees with them. We value feedback from businesses and remain committed to applying our policies consistently and fairly. Please feel free to share any new information through the appropriate reporting channels. MB Matthew B. Director Retail ### "The WORST tech company I have had the displeasure of dealing with." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 January 22, 2025 Anyone that is considering paying for or using Sitejabber's services—I would heed caution and consider other review platforms. Be careful of unethical business practices, lock-in contracts and blackmail to continue using their services. Probably one of the worst experience I have ever had with a tech company as a small business owner. We spent thousands of dollars to use their services to collect reviews through their platform from mid 2021 to mid 2024. After deciding to discontinue using their services—almost 2-3k of our 5 star reviews were removed from our profile, and we were left with an extremely poor business rating due to their broken rating system. We requested Sitejabber to remove our listing from their site, fix our listing or refund us the money that we spent to use their services. They took no accountability, refused to remove our listing and then said the only solution to fix the issue is to continue paying full price for their services with a 1 year lock in contract? Now we are left with no other option, and unfortunately forced into continue paying for the services. Pros That it had a great process for collecting and soliciting reviews. Cons Their lock-in contracts, unethical business decisions, lack of support / accountability for their clients and Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Owner Internet ### "Sitejabber deletes years of genuine reviews when you do not pay." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 26, 2023 Sitejabber scam: I collected over 150 legitimate reviews for 12 years. Sitejabber notices your success & pressures you to subscribe to their (totally unnecessary) "review collection tools" costing $1000's.When you decline the subscription, the Sitejabber scam algo suddenly decides most of your reviews (which have been there for years) are not genuine and are deleted. They don't even notify or inform you.Proof with screenshots of communication with customers is rejected. However if you pay, you can create fake reviews, no problem.Don't waste your time. Pros Nothing. I wasted years gathering genuine reviews Cons Sitejabber deletes years of genuine reviews when you do not sign up to pay for their subscription services - they will favour companies in your category who are paying to ensure you fall down the list. Sitejabber will ignore the evidence you provide to prove your reviews are from genuine customers, if you do not pay their subscription Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AG Alex G. CEO Consumer Goods ### "They are greedy" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 February 13, 2023 Pros Easy to use interface and has good SEO for searches. Cons They do not allow you to ask your customers to write reviews on Sitejabber. If they see that the reviewer came from you, they will block it. If you want to unblock positive reviews from your customers, you must pay them for their expensive plan... Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 14, 2023 Hey Alex, there seems to be a misunderstanding. We allow businesses to send up to 50 review requests on our free plan. To allow for full transparency, we don't prevent reviewers from leaving any kind of feedback, positive or negative. The only reason a review would be removed is if it violates our Terms of Service (you can learn more here: https://www.sitejabber.com/faq#remove). Please contact us at sayhello@sitejabber.com if you're unable to request reviews. Thank you. BK Bernardo K. Director Retail ### "Reliable Source for Consumer Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 10, 2023 Pros I have used Sitejabber for checking reviews on various companies before making purchases. I find the platform user-friendly and the vast database of reviews helpful in making informed decisions. Overall, I highly recommend it as a reliable source of consumer feedback. Cons While I generally have a positive experience with Sitejabber, one potential drawback is that not all reviews on the platform are verified. Some businesses have been known to post fake positive reviews, while others have been accused of suppressing negative reviews. As a result, it's important to take some of the reviews with a grain of salt and to look at multiple sources before making a purchasing decision. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 14, 2023 Hi Bernardo, we understand your concern – the more popular the review platform, the more it attracts fraudulent reviews. Sadly, every major review platform is dealing with this. While we have a team of moderators and use a sophisticated algorithm to detect patterns of fake reviews, we also rely on our community to flag suspicious content. We agree – users should consider reviews carefully when making purchasing decisions. Thanks for your feedback. FD Francois D. owner Retail ### "Sitejabber Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 January 30, 2023 Pros Easy to use and fairly easy to setup. Cons It is extremely expensive to upgrade to the pro version - The exchange rate from the ZAR to the Dollar makes it unaffordable for a small business to upgrade. Maybe you can consider special pricing for countries with poor exchange rates. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 14, 2023 Hey Francois, your feedback is very important to us. We will be evaluating our plans in the near future, thank you. AM Ahmed M. Web Developer Internet ### "The best alternative for reviews management " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 27, 2023 Pros After trying sitejabber and other alternatives, I found this site to be the most reliable one in managing reviews and feedback from users. The site had several advantages:Ease of useThe free plan is suitableHigh number of users on the platform Cons The site is not popular in some countries, so depending on the location of your target segment you my need to use another alternative. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 14, 2023 Hi Ahmed, thank you for taking the time to review us. We're glad you found Sitejabber easy to use and reliable. IA Idan A. owner Retail ### "I wish they didn't charge a contract" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 January 27, 2023 Pros I entered a contract just to get help with reviews. Ended up not using the services Cons They charge to help with removing reviews. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 14, 2023 Hey Idan, thanks for the review. Please reach out to us at sayhello@sitejabber.com, we're happy to help you leverage all of the great features on our platform. Btw, we don't charge businesses to take down reviews. Removal of negative reviews can be done if the reviewer violates our Terms of Service – see https://www.sitejabber.com/faq#remove Stephen M. Developer Computer & Network Security ### "Sitejabber: Online Reputation Done Right" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 18, 2022 Sitejabber lets me know how well a website's rate is before transacting with them. It is easy to use and has powerful search features to enable me to narrow down my selection. Pros \- Easy review management- Reputation management tools organized and within access.- Easy to use and interact with.- Powerfully detailed dashboard. Cons The negative feedback section can be improved. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 13, 2023 Hey Stephen, thanks for the review - and for noticing our detailed dashboarding. We're delighted you found our platform easy to use too. We'd like to learn more about your suggestions, so we can pass them along to our Product team. If you could, please reach out to us at sayhello@sitejabber.com. RA Richard A. President Entertainment ### "Helpful and accurate" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 14, 2022 Pros Honest reviews you can't find elsewhere, easy to use Cons I don't have any complaints, the process is simple Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 12, 2023 Richard, we appreciate your feedback. Yes, we pride ourselves in the honesty of the reviews on our site. Thanks! [View all Reviews](https://www.capterra.com/p/184152/Sitejabber-Business-Suite/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)