Who Uses This Software?

Businesses looking to accelerate growth using customer reviews and user-generated content to increase traffic and sales, improve customer loyalty and instantly boost their online presence.


Average Ratings

10 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
    See pricing details
  • Pricing Details
    https://www.sitejabber.com/business-solutions/pricing
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Sitejabber
  • www.sitejabber.com/business-solutions/benefits
  • Founded 2008
  • United States

About Sitejabber

Sitejabber empowers your business to grow and scale through leading review collection and management tools. We enable you to leverage social proof to increase traffic and sales, improve customer loyalty and retention, build trust and share across social media to instantly boost your online presence. We are an official Google Review Partner allowing you to earn Google stars and instantly improve your SEO. More than 10,000 businesses use Sitejabbber solutions to accelerate their growth.


Sitejabber Features

  • Campaign Management
  • Customer Review Platform
  • Gamification
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring
  • Campaign Management
  • Dashboard
  • Negative Feedback Management
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Sentiment Analysis
  • Social Sharing

Sitejabber Reviews Recently Reviewed!


Not maintainable

Apr 14, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that Sitejabber allows you to bulk upload and send customized requests for reviews. I liked that you could moderate reviews and require that a reviewer provide proof that they've used your service.

Cons: The biggest thing I did not like about Sitejabber is their rating model because your rating goes down not just for poor reviews, but also if you do not gain a review in the previous 30 day period.

Also, once you've sent a request to one customer you cannot send them a request again in the future.

Overall: I really appreciated the customer support, they were friendly and helpful. I think Sitejabber is a service a company should only pay for if they have no other choice and have a high-volume of new clients monthly that they can pull reviews from. Companies with few new clients every month will find themselves paying for a services without seeing a ROI.

Good functionality with no hard upselling

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Makes it easy to gather reviews of my website and display excerpts on my site. Unlike the other review sites, they don't keep pressuring me to buy services from them. The star ratings also gets listed on Google my business page.

Cons: Not as well known as some of their competitors.

Sitejabber Reviews

Apr 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, Visibility of website, Price, Easy to import reviews from previous software

Cons: I haven't encountered any cons. Using the free plan has been fine so far, but I do plan to switch to a paid plan in the future.

Overall: I love that Sitejabber helps instill confidence in potential customers. I've also been able to link my rewards program so that current customers are rewarded for posting reviews. I'm also able to link reviews to social media with a paid subscription.

Love it.

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Easy to install. Easy to customize.

Cons: To remove any negative feedback you will have to pay.

Overall: Having positive reviews about your customers experience definitely has driven our sales up. Giving potential customers that peace of mind.

Good for free but not a Google Partner big problem

Apr 12, 2019
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that it is a free option. Though a lot of the free perks changed. The price is what initially made me use sitejabber to collect reviews.

Cons: The biggest issue I have is that SiteJabber isn't a partner with Google so the reviews can't be used in google ads/products.

Vendor Response

by Sitejabber on April 17, 2019

Hi Steven!
Thanks for the kind words. I'd like to let you know that we certainly are a verified Google Review Partner which means you can earn Google stars and improve your SEO by being more visible in search results.
We look forward to continue having you as a valued customer here at Sitejabber!

Easy and functional!

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Works every time! It easy to share reviews.

Cons: Needs more options rather than just product review.

Overall: Great people to work with when questions arise.

Fantastic for what they offer

Apr 12, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: After hunting around for a fremium website review platform Sitejabber offered the best solution on the market. It was very easy to set up and I was able to migrate old reviews after emailing customer support.

Cons: The review page is a little cluttered with advertisements and other Sitejabber feeds, but otherwise there's not much to fault.

Overall: Really great!

Nice addition to our website

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
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Pros: Ease of set up, set-up and customization.

Cons: Our store customers had to sign up to something in order to leave a review.

Overall: Nice tool to collect customers reviews.

Really helpful website

Apr 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Real reviews from real people. They have very good moderation

Cons: I didn`t find any. Everything works fine.

Overall: For the last years it helps my business to grow!

Easy to Use

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Requires an account or email address to post a review

Cons: There is no way to validate any reviews, anybody can say anything about any business and could impact the business's reputation