# SmartCustomer Pricing 2026 | Capterra > Learn more about SmartCustomer pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/184152/Sitejabber-Business-Suite/pricing --- # Pricing for SmartCustomer [4.4 (65)](https://www.capterra.com/p/184152/Sitejabber-Business-Suite/reviews/) Write a Review! ## [SmartCustomer](https://www.capterra.com/p/184152/Sitejabber-Business-Suite/) has **4** pricing plans - No free trial - Yes, has free version **Credit Card Required:** No **Discount:** Information not available ### Liftofff Contact Us Liftofff plan includes: - Enhanced review management - 500 monthly review requests - Review verification - Review collection widgets - Google Seller Ratings integration ### Accelerate Contact Us Accelerate plan includes: - Everything in Liftoff and Accelerate - 1,000 monthly review requests - Feedback link - Advanced review surveys - Review distribution ### Ascend Contact Us **Payment Frequency:** Per Year Ascend plan includes: - Everything in Liftoff and Accelerate - 2,000 monthly review requests - Custom review surveys - Video testimonials - Review analytics ### Custom Plan Contact Us Custom Plan plan includes: Not available ## Popular alternatives to [SmartCustomer](https://www.capterra.com/p/184152/Sitejabber-Business-Suite/) Looking to learn more about Review Management software similar to SmartCustomer? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits. [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) by Trustpilot [4.5 (1204)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting Price:$299/month [LEARN MORE](https://www.capterra.com/p/169618/Trustpilot/) [TrueReview](https://www.capterra.com/p/210085/TrueReview/) by TrueReview [5.0 (153)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting Price:$49/month [LEARN MORE](https://www.capterra.com/p/210085/TrueReview/) by Birdeye [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price:No pricing found [LEARN MORE](https://www.capterra.com/p/152997/BirdEye/) [NiceJob](https://www.capterra.com/p/142037/NiceJob/) by NiceJob [4.9 (203)](https://www.capterra.com/p/142037/NiceJob/reviews/) Starting Price:$75/month [LEARN MORE](https://www.capterra.com/p/142037/NiceJob/) [Yotpo](https://www.capterra.com/p/144389/Yotpo/) by Yotpo [4.5 (376)](https://www.capterra.com/p/144389/Yotpo/reviews/) Starting Price:$199/month [LEARN MORE](https://www.capterra.com/p/144389/Yotpo/) [View all alternatives](https://www.capterra.com/p/184152/Sitejabber-Business-Suite/alternatives/) ## What do others say about [SmartCustomer](https://www.capterra.com/p/184152/Sitejabber-Business-Suite/) pricing? Pricing RatingN/A Value For Money[4.0(65)](https://www.capterra.com/p/184152/Sitejabber-Business-Suite/reviews/) Pros Cons [Read All 65 Reviews](https://www.capterra.com/p/184152/Sitejabber-Business-Suite/reviews/) Read Full Reviews Below Jenna A. Legal Liaison Arts and Crafts, 1-10 employees Used the software for: 2+ years ** Overall Rating 1.0 ** Ease of Use 2.0 Customer Service 1.0 Features 2.0 Value for Money 1.0 Reviewer Source Source: Capterra February 7, 2026 "Broken Dispute Tools, Suppressed Positive Reviews, Aggressive Sales Pressure — FTC Consent Order Says It All" **Overall:** Sitejabber's business model appears designed to trap businesses. They create unauthorized listings, accumulate negative reviews, suppress or remove positive ones, provide broken dispute tools, then aggressively pressure you to pay for premium services to improve the rating they manufactured. When provided with irrefutable evidence that a review is false — including delivery proof, payment records, and the reviewer's own contradictory emails — they send a generic response and close the case. We have filed formal complaints with the FTC (Report 197458219), BBB, and California Attorney General. Any business considering Sitejabber should read their 15 BBB complaints first. Other businesses describe identical experiences. **Pros:** The concept of a consumer review platform is good in theory. The dashboard interface is clean and easy to navigate initially. **Cons:** Where do I begin. We are a 25-year-old business featured in Forbes, BBC, The Guardian and Vogue. Sitejabber created our listing without authorization and refuses to remove it. When a reviewer posted provably false claims, we submitted comprehensive evidence including delivery confirmation, payment records, and the reviewer's own enthusiastic emails. Sitejabber declined our report with a generic template and marked it "Report Declined" with no appeal. Their suggested "Verification Request" tool returns a 404 error — the tool literally does not exist. A customer left us a glowing 5-star review — Sitejabber published it momentarily then removed it permanently. Meanwhile false 1-star reviews stay forever. After declining our evidence, Sitejabber emailed us saying we have a 1.5 rating and offering paid tools to "fix" it. For years their sales reps \[sensitive content hidden\] called and emailed repeatedly pressuring us to buy premium plans. The pattern: host negative reviews, suppress positive ones, break dispute tools, then sell you the solution. Sitejabber is under an FTC Consent Order (January 2025) for misrepresenting reviews. We have filed complaints with the FTC, BBB, and California Attorney General. **Alternatives Considered:** [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) **Reasons for Choosing SmartCustomer:** We did not choose Sitejabber. Sitejabber created a business listing for our company without our authorization or consent. We claimed the page only to attempt to manage the damage from false reviews appearing on a platform we never asked to be listed on. Vendor Response By Sitejabber on March 2, 2026 Thank you for reaching out and for sharing your concerns. In order to preserve the integrity of our review platform, Sitejabber (much like Trustpilot and Capterra) allows all real customers of a business to submit reviews and leave public feedback. While we do remove reviews that violate our content guidelines, Sitejabber does not arbitrate factual disputes between reviewers and businesses. Regarding the review in question, the customer not only uploaded a proof of purchase at the time of submission, but also provided additional verification of their experience when our moderation team reached out to them. All businesses are subject to the same moderation standards; paying for our premium tools does not entitle any business to have verified reviews removed simply because it disagrees with them. We value feedback from businesses and remain committed to applying our policies consistently and fairly. Please feel free to share any new information through the appropriate reporting channels. Jenna A. Legal Liaison Arts and Crafts, 1-10 employees Used the software for: 2+ years ** Overall Rating 1.0 ** Ease of Use 2.0 Customer Service 1.0 Features 2.0 Value for Money 1.0 Reviewer Source Source: Capterra February 7, 2026 "Broken Dispute Tools, Suppressed Positive Reviews, Aggressive Sales Pressure — FTC Consent Order Says It All" **Overall:** Sitejabber's business model appears designed to trap businesses. They create unauthorized listings, accumulate negative reviews, suppress or remove positive ones, provide broken dispute tools, then aggressively pressure you to pay for premium services to improve the rating they manufactured. When provided with irrefutable evidence that a review is false — including delivery proof, payment records, and the reviewer's own contradictory emails — they send a generic response and close the case. We have filed formal complaints with the FTC (Report 197458219), BBB, and California Attorney General. Any business considering Sitejabber should read their 15 BBB complaints first. Other businesses describe identical experiences. **Pros:** The concept of a consumer review platform is good in theory. The dashboard interface is clean and easy to navigate initially. **Cons:** Where do I begin. We are a 25-year-old business featured in Forbes, BBC, The Guardian and Vogue. Sitejabber created our listing without authorization and refuses to remove it. When a reviewer posted provably false claims, we submitted comprehensive evidence including delivery confirmation, payment records, and the reviewer's own enthusiastic emails. Sitejabber declined our report with a generic template and marked it "Report Declined" with no appeal. Their suggested "Verification Request" tool returns a 404 error — the tool literally does not exist. A customer left us a glowing 5-star review — Sitejabber published it momentarily then removed it permanently. Meanwhile false 1-star reviews stay forever. After declining our evidence, Sitejabber emailed us saying we have a 1.5 rating and offering paid tools to "fix" it. For years their sales reps \[sensitive content hidden\] called and emailed repeatedly pressuring us to buy premium plans. The pattern: host negative reviews, suppress positive ones, break dispute tools, then sell you the solution. Sitejabber is under an FTC Consent Order (January 2025) for misrepresenting reviews. We have filed complaints with the FTC, BBB, and California Attorney General. **Alternatives Considered:** [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) **Reasons for Choosing SmartCustomer:** We did not choose Sitejabber. Sitejabber created a business listing for our company without our authorization or consent. We claimed the page only to attempt to manage the damage from false reviews appearing on a platform we never asked to be listed on. Vendor Response By Sitejabber on March 2, 2026 Thank you for reaching out and for sharing your concerns. In order to preserve the integrity of our review platform, Sitejabber (much like Trustpilot and Capterra) allows all real customers of a business to submit reviews and leave public feedback. While we do remove reviews that violate our content guidelines, Sitejabber does not arbitrate factual disputes between reviewers and businesses. Regarding the review in question, the customer not only uploaded a proof of purchase at the time of submission, but also provided additional verification of their experience when our moderation team reached out to them. All businesses are subject to the same moderation standards; paying for our premium tools does not entitle any business to have verified reviews removed simply because it disagrees with them. We value feedback from businesses and remain committed to applying our policies consistently and fairly. Please feel free to share any new information through the appropriate reporting channels. [Read All 65 Reviews](https://www.capterra.com/p/184152/Sitejabber-Business-Suite/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)