# SmartCustomer Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SmartCustomer the right Review Management solution for you? Explore 65 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184152/Sitejabber-Business-Suite/reviews --- SmartCustomer 4.4 (65) [View alternatives](https://www.capterra.com/p/184152/Sitejabber-Business-Suite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SmartCustomer Ease of use 4.5 Customer Service 4.2 ## Pros and Cons in Reviews JA Jenna A Legal LiaisonArts and Crafts, 2 - 10 employeesUsed the software for: More than 2 years. “The dashboard interface is clean and easy to navigate initially.“ February 7, 2026 JA Jenna A Legal LiaisonArts and Crafts, 2 - 10 employeesUsed the software for: More than 2 years. “Their suggested "Verification Request" tool returns a 404 error — the tool literally does not exist.“ February 7, 2026 MB Matthew B DirectorRetail, 2 - 10 employeesUsed the software for: More than 2 years. “That it had a great process for collecting and soliciting reviews.“ January 22, 2025 JA Jenna A Legal LiaisonArts and Crafts, 2 - 10 employeesUsed the software for: More than 2 years. “For years their sales reps \[sensitive content hidden\] called and emailed repeatedly pressuring us to buy premium plans.“ February 7, 2026 Ryan Samuel T Nurse IIHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “They have high standards in reviews which is very helpful in finding the legitimate and scam online opportunities. Whenever I search for an online opportunities, I always go to this website and check their reviews.“ November 23, 2022 MB Matthew B DirectorRetail, 2 - 10 employeesUsed the software for: More than 2 years. “They took no accountability, refused to remove our listing and then said the only solution to fix the issue is to continue paying full price for their services with a 1 year lock in contract?“ January 22, 2025 AD Alec D OwnerComputer Hardware, Self-employedUsed the software for: More than 2 years. “Sitejabber also allows you to post updates to reviews you've made, which is a very good feature.“ December 14, 2022 JA Jenna A Legal LiaisonArts and Crafts, 2 - 10 employeesUsed the software for: More than 2 years. “Meanwhile false 1-star reviews stay forever.“ February 7, 2026 ## Showing most helpful reviews Showing 1-25 of 65 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ryan Samuel T. Nurse II Hospital & Health Care Used the software for: 2+ years ### "A Website That Saved Me From Scams" November 23, 2022 5.0 I've earned many times on different online opportunities because of their reviews. I can determine whether they are scam or not. Sitejabber for me is phenomenal. Pros I am using Sitejabber as a review website to see different online opportunities that will not fool me. For many years I've been using this and they have very accurate in reviews. In the past, I have been scammed many times because I don't know this yet. They have high standards in reviews which is very helpful in finding the legitimate and scam online opportunities. Whenever I search for an online opportunities, I always go to this website and check their reviews. This website is a gold for me. Cons There is nothing I don't like about this website because it saved me from different online scams lurking across the internet. Review Source BR Benjamin R. Marketing Analyst Education Management Used the software for: 6-12 months ### "Excellent value, and the best response rate I've seen." June 29, 2021 5.0 From implementation, to everyday use, we have had excellent experiences with Sitejabber, it's services, results, and employees. Pros Our driving factor for switching to Sitejabber after using three other review services for years, was simply that it proved to be an effective all-in-one solution that drove better results that the other three services combined. It was the most expensive of the four, however, since it allowed us to save by rolling everything into one platform, this was an obvious choice. Cons The on-site badging could be more useful if it was smaller, and on a transparent background. Alternatives considered [ResellerRatings Review Software](https://www.capterra.com/p/177567/ResellerRatings-Review-Suite/)[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Reason for choosing SmartCustomer Better performance (review response rate & overall ratings) after conducting extensive testing. Switched from [ResellerRatings Review Software](https://www.capterra.com/p/177567/ResellerRatings-Review-Suite/)[Google My Business Review Manager](https://www.capterra.com/p/186091/Google-My-Business-Review-Manager/)[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) It allowed us to cancel these other services at a significant cost savings, while simultaneously getting more feedback, better feedback, and allowed us to syndicate the feedback to other platforms. Review Source Response from Sitejabber November 14, 2022 Hey Benjamin. We're thrilled to hear how Sitejabber has helped you increase results. Thank you for sharing your experience. JA Jenna A. Legal Liaison Arts and Crafts Used the software for: 2+ years ### "Broken Dispute Tools, Suppressed Positive Reviews, Aggressive Sales Pressure — FTC Consent Order Says It All" February 7, 2026 1.0 Sitejabber's business model appears designed to trap businesses. They create unauthorized listings, accumulate negative reviews, suppress or remove positive ones, provide broken dispute tools, then aggressively pressure you to pay for premium services to improve the rating they manufactured. When provided with irrefutable evidence that a review is false — including delivery proof, payment records, and the reviewer's own contradictory emails — they send a generic response and close the case. We have filed formal complaints with the FTC (Report 197458219), BBB, and California Attorney General. Any business considering Sitejabber should read their 15 BBB complaints first. Other businesses describe identical experiences. Pros The concept of a consumer review platform is good in theory. The dashboard interface is clean and easy to navigate initially. Cons Where do I begin. We are a 25-year-old business featured in Forbes, BBC, The Guardian and Vogue. Sitejabber created our listing without authorization and refuses to remove it. When a reviewer posted provably false claims, we submitted comprehensive evidence including delivery confirmation, payment records, and the reviewer's own enthusiastic emails. Sitejabber declined our report with a generic template and marked it "Report Declined" with no appeal. Their suggested "Verification Request" tool returns a 404 error — the tool literally does not exist. A customer left us a glowing 5-star review — Sitejabber published it momentarily then removed it permanently. Meanwhile false 1-star reviews stay forever. After declining our evidence, Sitejabber emailed us saying we have a 1.5 rating and offering paid tools to "fix" it. For years their sales reps \[sensitive content hidden\] called and emailed repeatedly pressuring us to buy premium plans. The pattern: host negative reviews, suppress positive ones, break dispute tools, then sell you the solution. Sitejabber is under an FTC Consent Order (January 2025) for misrepresenting reviews. We have filed complaints with the FTC, BBB, and California Attorney General. Alternatives considered [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Reason for choosing SmartCustomer We did not choose Sitejabber. Sitejabber created a business listing for our company without our authorization or consent. We claimed the page only to attempt to manage the damage from false reviews appearing on a platform we never asked to be listed on. Review Source Response from Sitejabber March 2, 2026 Thank you for reaching out and for sharing your concerns. In order to preserve the integrity of our review platform, Sitejabber (much like Trustpilot and Capterra) allows all real customers of a business to submit reviews and leave public feedback. While we do remove reviews that violate our content guidelines, Sitejabber does not arbitrate factual disputes between reviewers and businesses. Regarding the review in question, the customer not only uploaded a proof of purchase at the time of submission, but also provided additional verification of their experience when our moderation team reached out to them. All businesses are subject to the same moderation standards; paying for our premium tools does not entitle any business to have verified reviews removed simply because it disagrees with them. We value feedback from businesses and remain committed to applying our policies consistently and fairly. Please feel free to share any new information through the appropriate reporting channels. KB Kevin B. CEO Computer Software Used the software for: 1-2 years ### "Pretty good reviewing platform" May 30, 2021 4.0 If you want a reviewing system that is reliable and amazing at preventing fake stuff, go with them. Pros Hi like how serious they take reviews. They have standards and verification like requiring actual proof before letting someone post a review. They have a system that really puts pressure on anyone who tries to do fake reviews. I really love that about them, they take fake reviews seriously. Cons It just doesn't seem too mainstream or used as much as Yotpo or TrustPilot. They sadly seem to be a rarely used reviewing platform so they aint suggested. Switched from [Shopper Approved](https://www.capterra.com/p/179680/Shopper-Approved/) Technically wasn't a switch, I just like to be active in all reviewing platforms so it's easier to find us. Review Source Response from Sitejabber November 14, 2022 Kevin, thanks for reviewing your experience - we appreciate your feedback. We're so glad you've found our site helpful. MG Mateo G. Owner Consumer Goods Used the software for: 6-12 months ### "Great tool!" April 26, 2021 5.0 I've been using Sitejabber to gather reviews for my small business for a year now and I'm very happy with it. Pros Once it's set up, it runs itself. There's very little work to do after you've installed their features. Cons Setup was somewhat difficult for me as I don't have a lot of experience with coding. However, I had help from Sitejabber every step of the way. It was intimidating at first but actually ended up being a very simple process. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Pricing and lack of support on previous platform. Review Source Response from Sitejabber November 14, 2022 Hi Mateo. Thanks for sharing your experience - we really appreciate your feedback. We're so glad you've found our platform easy to use. Stephen M. Developer Computer & Network Security Used the software for: Less than 6 months ### "Sitejabber: Online Reputation Done Right" December 18, 2022 5.0 Sitejabber lets me know how well a website's rate is before transacting with them. It is easy to use and has powerful search features to enable me to narrow down my selection. Pros \- Easy review management- Reputation management tools organized and within access.- Easy to use and interact with.- Powerfully detailed dashboard. Cons The negative feedback section can be improved. Review Source Response from Sitejabber January 13, 2023 Hey Stephen, thanks for the review - and for noticing our detailed dashboarding. We're delighted you found our platform easy to use too. We'd like to learn more about your suggestions, so we can pass them along to our Product team. If you could, please reach out to us at sayhello@sitejabber.com. AD Alec D. Owner Computer Hardware Used the software for: 2+ years ### "Sitejabber is great for reviewing sites, an especially social media sites." December 14, 2022 5.0 Pros Sitejabber is one of the few sites where you can do an honest review of a social media site free of the big tech collusion that tries to suppress public awareness of concrete examples of its censorship on social media sites. Sitejabber is also great for reviewing other sites as well, as for example those of businesses that engage in bad business practices. Sitejabber also allows you to post updates to reviews you've made, which is a very good feature. Cons I've had no problems using the Sitejabber website. Review Source Response from Sitejabber January 12, 2023 Alec, thank you for sharing your experience. Your review made us very happy. tomer D. Natural health Bag Internet Used the software for: 2+ years ### "Great review site " April 22, 2019 5.0 in general good reliable service that is there for long time Pros We are usign their free plan but this plan still provides you good options on how to deal with negative reviews Cons their fake review monitor doesn't always work Review Source Response from Sitejabber November 14, 2022 We're happy to hear how Sitejabber has helped you manage reviews. Thank you for your feedback. Matt C. Owner Design Used the software for: 1-2 years ### "Great functionality " June 28, 2019 5.0 Sitejabber makes it easy to automate customer review requests and displaying reviews for incoming customers. Pros Easy to use and automate. It’s basically a “set it and forget it” type of app. Cons Personalizing functionality is behind a paywall but that’s less of a con and more of me being cheap. Review Source Response from Sitejabber November 14, 2022 Matt, we're thrilled to hear you found Sitejabber easy to use. Thank you for sharing your experience. Jeffrey A. Web Developer/Designer Information Technology and Services Used the software for: 6-12 months ### "Good website for customers" August 1, 2022 3.0 Pros \- Very easy process to upload reviews to the website - Nice user interface - Huge catalog of websites reviews Cons \- Sometimes reviews can be overtly negative and I find that my experience is way more positive than the reviews. Review Source Response from Sitejabber November 14, 2022 Jeffrey, thanks for sharing your experience - we really appreciate your feedback. To allow for full transparency, we don't prevent reviewers from leaving negative feedback and we welcome all perspectives. RA Richard A. President Entertainment Used the software for: 2+ years ### "Helpful and accurate" December 14, 2022 5.0 Pros Honest reviews you can't find elsewhere, easy to use Cons I don't have any complaints, the process is simple Review Source Response from Sitejabber January 12, 2023 Richard, we appreciate your feedback. Yes, we pride ourselves in the honesty of the reviews on our site. Thanks! JR Julie R. Manager Retail Used the software for: 2+ years ### "Good " December 1, 2022 5.0 I like it, it's a good platform to share experiences Pros I like it, it is easy for just about anyone to use. It is also quite informative for anyone Cons I did not come across anything in my use that I don't like Review Source Response from Sitejabber December 9, 2022 Hey Julie, we appreciate your feedback. We're glad you found the site easy to use. IA Idan A. owner Retail Used the software for: 6-12 months ### "I wish they didn't charge a contract" January 27, 2023 5.0 Pros I entered a contract just to get help with reviews. Ended up not using the services Cons They charge to help with removing reviews. Review Source Response from Sitejabber March 14, 2023 Hey Idan, thanks for the review. Please reach out to us at sayhello@sitejabber.com, we're happy to help you leverage all of the great features on our platform. Btw, we don't charge businesses to take down reviews. Removal of negative reviews can be done if the reviewer violates our Terms of Service – see https://www.sitejabber.com/faq#remove sB steven B. Founder/CEO Apparel & Fashion Used the software for: 2+ years ### "Good for free but not a Google Partner big problem" April 12, 2019 4.0 Pros I like that it is a free option. Though a lot of the free perks changed. The price is what initially made me use sitejabber to collect reviews. Cons The biggest issue I have is that SiteJabber isn't a partner with Google so the reviews can't be used in google ads/products. Review Source Response from Sitejabber April 17, 2019 Hi Steven! Thanks for the kind words. I'd like to let you know that we certainly are a verified Google Review Partner which means you can earn Google stars and improve your SEO by being more visible in search results. We look forward to continue having you as a valued customer here at Sitejabber! SF Samuel F. Owner Computer Games Used the software for: Less than 6 months ### "SiteJabber - Great Review Collection Software" June 26, 2019 5.0 Without Sitejabber gathering feedback simply would not be possible it's allowed us to get insight into our visitors and encourage them to leave reviews in a simple way. Pros Sitejabber is one of the few places on the web that allow more general websites to collect reviews with customers where there may not be a single touch point (product or service) with a customer and offer a more generalised information service. This made it the ideal platform for us to collate review and feedback from our customers where there may not be a traditional transaction. Cons The plans have fairly steep pricing scales and while the value potential is there it's a large expense that creates that barrier to using the features to full extent. Review Source Response from Sitejabber November 14, 2022 Hey Samuel, we're thrilled to hear how Sitejabber has helped you get in touch with customers. Thank you for sharing your experience. CE Carlos E. Certified Massage Therapy Health, Wellness and Fitness Used the software for: I used a free trial ### "Reviews and Takes a Jab at Online Sites" December 5, 2022 5.0 Good place to write a review similar to Google Maps. Pros This is place similar to Google Maps where you can write reviews about online companies and services. It is a safe place to write your opinion and it is free. Cons Not all sites are listed though you may contact them to suggest a site for review. They normally stay away from adult sites yet there are some listed there. They have denied my request to add certain mild adult sites much to my disappointment. Review Source Response from Sitejabber December 9, 2022 Hey Carlos, thank you for your feedback, your opinion is very important to us. We try our best to keep things PG so that all are able to enjoy, hope you understand. We may very well revisit the inclusion of such sites in the future. AB Abudu B. CEO Retail Used the software for: I used a free trial ### "Performance " June 21, 2019 4.0 I like the ease of using the software and I think it is great to have for every online store because of how easy it is to integrate and navigate. It starts running in no time Pros Ease of navigation and integration into my store Cons Customer service response time wasn't as fast as I would have liked it to be Review Source Response from Sitejabber November 14, 2022 Abudu, we're glad you found Sitejabber easy to use. Thank you for letting us know. TC Trey C. Assistant Computer Software Used the software for: 1-2 years ### "Great for finding reliable tools" December 7, 2022 5.0 While the bot situation exists, it's something that comes with the territory, but they are overpowered by the human reviewers to negate a decent chunk of the damage Pros Perfect for finding reliable resources online Cons There are bots that occasionally post inaccurate reviews on the platform Review Source Response from Sitejabber December 9, 2022 Hey Trey, thank you. We're glad you found Sitejabber reliable. We work really hard to catch all bots and will continue to employ a variety of tactics against them. MM Melissa M. Ceo Retail Used the software for: I used a free trial ### "Nice to see customers comments" June 28, 2019 3.0 I'm still learning how to navigate the site but overall it's been a good experience. Pros It's nice to see customers comments in terms of the service they receive. Let's me know what I need to improve on. Cons Negative reviews aren't allowed. I'm not sure why but I would get an error whenever I wrote unfavorable reviews. Review Source Response from Sitejabber November 14, 2022 Hey Melissa, we're glad to hear how Sitejabber has helped you identify patterns. To allow for full transparency, we don't prevent reviewers from leaving negative feedback. Sitejabber doesn't spotlight negative reviews over positive ones either. Thank you for sharing your experience. Next time you receive an error message, just please reach out to support@sitejabber.com for assistance. JE Josephine E. Care Food Production Used the software for: Less than 6 months ### "Unbiased fair site so far" December 1, 2022 4.0 Good. Place to go to see fair reviews and similoar experiences Pros Let's people leave reviews without being paid off by businesses to remove them Cons Layout visuals working the platform could be better buy nothing more than just a cosmetic con which shouldn't matter Review Source Response from Sitejabber December 9, 2022 Hi Josephine, we're pleased you found Sitejabber fair and honest. BTW, we have a new look coming very soon. :) JC James C. Lead Developer Computer Games Used the software for: I used a free trial ### "Decent for reviewing sites" December 2, 2022 5.0 Pros Excellently made, easy for me to access on both PC and Mobile, helped out a ton in deciding if a site/product was viable or not Cons Reporting falsified/bot reviews is quite difficult, there is also the fact that I am not notified when the reported review is removed, which is a bit irritating considering that I don't want to directly check daily to see if it is gone. Review Source Response from Sitejabber December 9, 2022 James, glad you found us easy to navigate on PC and mobile. And we're passing your feedback on reporting reviews along to our support team. Thank you. NT Nafia T. QA Tech Food Production Used the software for: I used a free trial ### "Real website reviews" December 7, 2022 5.0 Pros The website is easy to use. The search function and alphabetical listing is very helpful. The reviews seem real. Cons Some websites are no longer active but they're still listed on sitejabber and I think they should be removed. Review Source Response from Sitejabber December 9, 2022 Nafia, thank you for taking the time to leave us feedback. We're happy you found the site easy to use. We will definitely pass along your observations on inactive sites to our product team. MB Matthew B. Director Retail Used the software for: 2+ years ### "The WORST tech company I have had the displeasure of dealing with." January 22, 2025 1.0 Anyone that is considering paying for or using Sitejabber's services—I would heed caution and consider other review platforms. Be careful of unethical business practices, lock-in contracts and blackmail to continue using their services. Probably one of the worst experience I have ever had with a tech company as a small business owner. We spent thousands of dollars to use their services to collect reviews through their platform from mid 2021 to mid 2024. After deciding to discontinue using their services—almost 2-3k of our 5 star reviews were removed from our profile, and we were left with an extremely poor business rating due to their broken rating system. We requested Sitejabber to remove our listing from their site, fix our listing or refund us the money that we spent to use their services. They took no accountability, refused to remove our listing and then said the only solution to fix the issue is to continue paying full price for their services with a 1 year lock in contract? Now we are left with no other option, and unfortunately forced into continue paying for the services. Pros That it had a great process for collecting and soliciting reviews. Cons Their lock-in contracts, unethical business decisions, lack of support / accountability for their clients and Review Source RE Randy E. Owner Consumer Services Used the software for: 1-2 years ### "Sitejabber . More productive than not. Allows the people the opportunity to be heard." December 1, 2022 5.0 I have enjoyed using sitejabber to read the reviews and write reviews for other companies. Pros There are more pros than cons to this software. I like that people can select certain companies to review and that companies are allowed to respond objectively. Cons There really wasn't anything to like the least in regards to the software. It is helpful all around to the customer and the company Review Source Response from Sitejabber December 9, 2022 Hey Randy, thanks for the review. We're delighted that you found our site helpful. VR Verified Reviewer Manager, Client Services and Initiatives Internet Used the software for: 1-2 years ### "Not maintainable " April 14, 2019 4.0 I really appreciated the customer support, they were friendly and helpful. I think Sitejabber is a service a company should only pay for if they have no other choice and have a high-volume of new clients monthly that they can pull reviews from. Companies with few new clients every month will find themselves paying for a services without seeing a ROI. Pros I like that Sitejabber allows you to bulk upload and send customized requests for reviews. I liked that you could moderate reviews and require that a reviewer provide proof that they've used your service. Cons The biggest thing I did not like about Sitejabber is their rating model because your rating goes down not just for poor reviews, but also if you do not gain a review in the previous 30 day period. Also, once you've sent a request to one customer you cannot send them a request again in the future. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.