# Page 3 | SmartCustomer Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is SmartCustomer the right Review Management solution for you? Explore 65 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184152/Sitejabber-Business-Suite/reviews --- SmartCustomer 4.4 (65) [View alternatives](https://www.capterra.com/p/184152/Sitejabber-Business-Suite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of SmartCustomer ## Showing most helpful reviews Showing 51-65 of 65 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DW Dale W. Facilities Management Non-Profit Organization Management Used the software for: 6-12 months ### "Easy to learn" December 9, 2022 5.0 Pros Found navigation of site very easy. It was easy to find anywhere I need you to go. Cons I have not found anything negative but I dislike about the website so far. Review Source Response from Sitejabber January 12, 2023 Hello Dale, we are overjoyed to hear that you found our site easy to navigate. Thanks for taking the time to leave us a review. VA Vanessa A. blogger Writing and Editing Used the software for: 6-12 months ### "Great for customers" November 15, 2020 5.0 I like using Sitejabber because as a consumer i can search for sites I may be interested in working with. Or find out more information about a website that has contacted me. Pros I liked that site jabber allows you to search for websites if they are in their system. You can view what other consumers have to say about the site you are looking into. Cons their listing may be a bit limited depending on the type of website you are looking for. There may also be no reviews if the site is listed in their system as well. Review Source Response from Sitejabber November 14, 2022 Vanessa, thank you for sharing your experience - we totally appreciate your feedback. We're so glad you've found our site informative. KS Kimberly S. Assistant project manager Construction Used the software for: I used a free trial ### "I utilized the software about period of time" December 11, 2022 5.0 I had no issues, it was easy user friendly I like the results Pros Review was rather only part utilized, hopefully I can talk thhpe \[SENSITIVE CONTENT\] into using the software on a daily basis and purchase I see no we to thus, Cons Some features we did not utilize, but what we did use worked like it was intended,it's hard to give an extremely accurate review such a short period time spent using the software, be a few discussing if we should add site jabber to our system, in a more expensive way . Review Source Response from Sitejabber January 12, 2023 Hi Kimberly, we're glad you found our platform user-friendly. Thanks for the comment. CM Courtney M. Manager Retail Used the software for: 2+ years ### "Easy to Use" October 6, 2020 5.0 Sitejabber exposes alot of scams sites on the internet with alot of ease. Pros Sitejabber uses a user’s review to help verify the legitimacy of a website. Its also very easy to navigate. Cons Scammers may spam the reviews of their website to give themselves more legitimacy and hide the legitimate reviews. Review Source Response from Sitejabber November 14, 2022 Thanks for sharing your experience - we definitely appreciate your feedback. We're so glad you've found our site helpful. AA Alice A. Founder Food & Beverages Used the software for: 2+ years ### "Nice addition to our website" June 28, 2019 5.0 Very happy with Sitejabber, I get to send follow up e-mails to our customers to find out what they think about the products and of the overall experience. Pros I like that there is a free plan to get you started, that you can personalise the forms according to your needs. Cons I cannot fault it, I haven't had any issues. Review Source Response from Sitejabber November 14, 2022 We're thrilled to hear how Sitejabber has helped you personalize forms. Thank you for sharing your experience. WW Westy W. Aadvanced Specialist Online Media Used the software for: 6-12 months ### "A cross section of experiences" December 13, 2022 4.0 There is often no other place to share experiences with certain companies, so this site is serving a useful purose. Pros I like being able to see what many people have said about a product or service. Cons I think people with negative experiences are more likely to review heere than those with positive experiences, so results may be skewed. Review Source Response from Sitejabber January 12, 2023 Thanks for the review, Westy. Yep, we get people from all over sharing their experiences, and on any type of company or product. Glad to hear you're a fan! DA Debbie A. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great App" July 12, 2019 5.0 Pros Love this app. It is easy to use and understand. Cons I don’t really have any cons to mention. Review Source Response from Sitejabber November 14, 2022 Debbie, thank you for sharing your experience - we appreciate your feedback. LH Lisa H. OWNER Farming Used the software for: 1-2 years ### "Sitejabber is easy to use" December 1, 2022 5.0 no benefits but good to check on other businesses to see what is legit and it is easy to check on products and services before purchasing Pros Easy to use, horrible windows10 can actually see the site, it is blind to many colors Cons No problems or issues for me to report, everything goes smoothly Review Source LS Luisa S. VP Banking Used the software for: I used a free trial ### "Great site" December 4, 2022 5.0 Pros Review of a variety of items and overall sure features Cons Complex options sometimes would get stuck to proceed to next page Review Source Response from Sitejabber December 9, 2022 Hi Luisa, we appreciate your feedback. LM Lauren M. Content Creator Entertainment Used the software for: 1-2 years ### "Honest, Easy Platform!" December 3, 2022 5.0 Pros It's easy to use and seems reliable. The reviews seem genuine as well. Cons It doesn't have an entire database of companies yet. Some brands I've looked for information on isn't on the website yet. Review Source Response from Sitejabber December 9, 2022 Hi Lauren, thanks for the review. Your opinion is valued. GW Gloria W. Office Administrator Retail Used the software for: I used a free trial ### "Ease of use and Truthful Opinions" June 21, 2019 5.0 As a consumer I would be least encouraged to leave a review if I have to go through a hassle just to leave a review, but the process is so easy with Sitejabber. I chose to log in with Facebook and that is all I had to do! Pros I like that I'm able to see a mix of both positive and negative reviews of every business I search on Sitejabber, which leads me to believe that this review website welcomes honest reviews, as opposed to a site where I only see perfectly positive reviews. Cons I dislike that there is a minimum word count on leaving a review, I think it should be reduced to 50 characters. Review Source Response from Sitejabber November 14, 2022 Hi Gloria! Thanks for sharing your experience - we appreciate your feedback. We're so glad you've found our site helpful. You're absolutely right - we work really hard to ensure that reviews are legit. JC Jacqui C. Owner Retail Used the software for: Less than 6 months ### "My experience with Sitejabber" June 22, 2019 4.0 Word of mouth and personal experience is the number 1 way to get genuine clients. Pros Easy to use, and easy to integrate into Shopify website - good app to have Cons Can’t find a way to add previous reviews prior to implementing sitejabber Reason for choosing SmartCustomer Already integrated with Shopify and seemed easy to follow Review Source Response from Sitejabber November 14, 2022 Hey Jacqui, thank you for sharing your experience. We're glad Sitejabber was easy to use - we aim to please. :) DG David G. Owner Retail Used the software for: Less than 6 months ### "J.D. Gifts" July 8, 2019 5.0 Excellent customer service! No issues! Pros Ease of install. Easy to use. Completely automated. Cons I have absolutely no Cons to list here, I love it! Reason for choosing SmartCustomer Reputation in the industry! Review Source Response from Sitejabber July 10, 2019 Hi David, It's great to hear how much you enjoy using Sitejabber. We're so thrilled when our customers truly love our review tools! DP Dmytro P. SEO Internet Used the software for: I used a free trial ### "Really helpful website" April 6, 2019 5.0 For the last years it helps my business to grow! Pros Real reviews from real people. They have very good moderation Cons I didn\`t find any. Everything works fine. Review Source Response from Sitejabber November 14, 2022 Thanks - we appreciate your feedback. PR Philip R. Retired Information Technology and Services Used the software for: I used a free trial ### "Helpful" December 1, 2022 5.0 works well Pros Ease of use makes it effective and efficient Cons Nothing as it works great with minimal efu Review Source Response from Sitejabber December 9, 2022 Hi Phillip. Thanks for the feedback. We're happy you found Sitejabber efficient. Similar Products Featured ## Related categories [Review Management](https://www.capterra.com/review-management-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/)[NPS](https://www.capterra.com/nps-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.