# Capillary Loyalty+ Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Capillary Loyalty+ Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more.

Source: https://www.capterra.com/p/184175/Loyalty

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# 

 Capillary Loyalty+ Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 26, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Capillary Loyalty+

## What is Capillary Loyalty+?

Capillary Loyalty+ redefines loyalty management with AI-driven nudges, omnichannel communication, & behavior-based rules. It offers diverse incentivization methods, flexible tier management, and advanced analytics to boost engagement and retention. Loyalty+ enhances interactions through referral programs, gamification, social engagement, user-generated content, and surveys. Its Fraud Engine ensures secure transactions by analyzing behavior and assigning fraud scores. Its AI/ML-driven personalization enhances customer interactions by leveraging data insights, segmentation, & audience targeting. With seamless integration capabilities, Loyalty+ connects easily with third-party tools such as marketing automation & commerce platforms. The proprietary Nudge framework uses AI/ML to recommend optimal campaign timings, while aiRA predicts customer behavior, reducing churn and personalizing experiences at scale.

## What is Capillary Loyalty+ used for?

[Referral](https://www.capterra.com/referral-software/)[Customer Advocacy](https://www.capterra.com/customer-advocacy-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)

Top alternative

Featured

Overall rating

Based on 20 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Starting price

$30000

Per User, Per Year

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Capillary Loyalty+?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.capillarytech.com&name=Capillary Loyalty+)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Capillary Loyalty+

4.4 (20)

VS.

[4.8 (468)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/)

Starting Price

$30000

Per User, Per Year

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.3 (20)

Ease Of Use

4.9 (468)

Value For Money

4.2 (18)

Value For Money

4.8 (413)

Customer Service

4.3 (20)

Customer Service

4.7 (403)

## Capillary Loyalty+ alternatives

Highest Rated

[4.9 (3,473)](https://www.capterra.com/p/186209/Guusto/reviews/)

Starting price

$4.80

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[4.6 (82)](https://www.capterra.com/p/173343/Giftbit/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.9 (250)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/)

Starting price

$79.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.5 (1,470)](https://www.capterra.com/p/170673/SumUp-Air/reviews/)

Starting price

$99.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/184175/Loyalty/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Activity Tracking

Track and document all activities across devices, networks, and other systems

API

Application programming interface that allows for integration with other systems/databases

Campaign Management

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

CRM

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Customer Activity Tracking

A report showing what actions customers perform

Capillary Loyalty+ 25 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Application programming interface that allows for integration with other systems/databases

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A report showing what actions customers perform

Initiate interactions with customers by proactively starting conversations or providing informational content

Process of dividing customers into groups based on common characteristics

Tool to send questionnaires to customers to gauge feedback

Alter the layout and content of reports

Track products that are for sale at a reduced price or part of coupon promotions

Games or game-like elements to track progress and reward accomplishments

Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus

Manage loyalty cards that hold rewards and promotions to incentivize customers to return

Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases

Online gateway through which members can access/update personal information

Database of members to track personal information of individuals and families

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Log and store the source of contacts/leads

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Strategize and implement rewards for returning customers, employees and other members

Process of communicating with an online community and measuring the effectiveness of activity

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Gauge satisfaction and receive information for improvement and success

Features

4.3 (20)

4.3

Based on 20 reviews

## Pricing

Value for money

4.2 (18)

Basic

$30,000

Per User,Per Year

Value for money

4.2 (18)

4.2

Based on 18 reviews

## Support, customer service and training options

Customer Service

4.3 (20)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (20)

4.3

Based on 20 reviews

## User reviews

Overall rating

4.4

Based on 20 reviews

Filter by rating

5(8)

4(12)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

SA

Susanna A.

Sr Marketing Executive

Consumer Goods

### "Great Software for Business"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

March 18, 2021

Pros

Allows me to see the impact of Marketing activities and helps generate reports

Cons

Reports do take time load, especially when selecting multiple filters

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AT

Amit T.

Project Manager

Oil & Energy

### "Easy Platform to use"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

January 19, 2021

Providing Loyalty benefits to customer to retain them and increase the expense in our sites

Pros

the ease of deploying it and platform having good capabilities built in

Cons

the issues we faced like sync not happening in time

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AM

abhishek m.

Head - Marketing

Retail

### "A CRM that works for you"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 8, 2021

In our category our focus is more on driving multiple visits and thus continuous engagement with all buyers.

Pros

The most important thing is that the software is flexible and thus works at multiple levels for the organisation. At store level and at headquarters for different asks. The ability to manage campaigns and deliver attribution is very important and Capillary has that.

Cons

Cross referencing multiple filters is not possible and requires the Capillary team to step in which is a bit of a letdown. Also would love if they built it to be having a lead management to CRM flow.

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reasons for choosing Capillary Loyalty+

Value for money and comfort with the team

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GS

Gaurav S.

Marketing

Retail

### "Great solution product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 24, 2020

Pros

The best part about this product is its user friendly domain and their loyalty product ...

Cons

In our case there is no such cons but for small organization there must be customized and pocket friendly solutions also needs to be provided.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

IU

Ilham U.

Data analsyt

Retail

### "Dashboard Report"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 18, 2020

Pros

Capilary system analytics tools give me an insight for reporting to management, we can create the dashboard in a few minutes.

Cons

The capilary report doesn't have a near-real-time dashboard, the report dashboard just H+1

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MA

Meta A.

Data Analytic & Loyalty Planner

Retail

### "Report Ready In One Click"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

December 18, 2020

Since we can get the report by grouing on concept level, store level, date level, etc. It can help to describe our company performance and it will help to take decision for next step.

Pros

We can get the report super easily, more over we can add the other variables what we needed.

Cons

In the last 3 months, data not sync on time so it by the time I need to create the report, I need to wait long time.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RK

Reefatul K.

Assistant Manager

Apparel & Fashion

### "Reliable and smooth experience"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

November 30, 2020

Pros

Insights is the most used part of the software and i love the way all information is graphically placed. Moreover, all these data can be compared with time periods of our liking

Cons

Campaign deployment is the toughest and we have faced a number of issues at past to deploy even the simplest campaign by ourself.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

VS

Vinay S.

Sr. Mgr

Retail

### "Product Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

November 26, 2020

Pros

Easy to be adopted by the Stores as it is per customized level of their interest.

Cons

Complex system from backend reporting point view

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DB

Deepansh B.

Marketing Head - Unlimited Fashion stores

Marketing and Advertising

### "Team Capillary & \[SENSITIVE CONTENT HIDDEN\] has always been helpful "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

November 13, 2020

It’s very good

Pros

Customer friendly it is and yes it’s nice

Cons

I am not sure what I don’t like or least

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Head CRM

Retail

### "Capillary CRM and Loyalty Software"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

October 28, 2020

The software has great features and is highly customizable and fit into any POS systems. The project and account teams are great. Sales teams keep changing, preferably these people need to product experts to avoid and manage expectations

Pros

Ease of use, customizable, good support from the team

Cons

Support is across time-zones and has to be managed properly

Reasons for choosing Capillary Loyalty+

Wish not to specify

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/184175/Loyalty/reviews/)

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Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)