# essensys Platform Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about essensys Platform Software - reviews, pricing plans, popular comparisons to other IT Management products and more. Source: https://www.capterra.com/p/184179/Connect --- # essensys Platform Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on November 13, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) essensys Platform ## What is essensys Platform? essensys Platform is an enterprise-grade, software-enabled infrastructure platform that provisions, manages and monitors flexible workspace IT, technology and products and services. With essensys Platform's easy-to-use software, flexible workspace operators get real-time control over all the IT and tech services tenants rely on, backed by the always-on essensys private cloud. ## What is essensys Platform used for? [Space Management](https://www.capterra.com/space-management-software/)[Network Management](https://www.capterra.com/network-management-software/)[IT Management](https://www.capterra.com/it-management-software/) Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £1200 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for essensys Platform?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://essensys.tech/&name=essensys Platform) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### essensys Platform 5.0 (4) VS. [### UISP](https://www.capterra.com/p/234674/UNMS/) [4.6 (10)](https://www.capterra.com/p/234674/UNMS/reviews/) Starting Price £1200 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (4) Ease Of Use 4.7 (10) Value For Money 4.3 (4) Value For Money 4.7 (9) Customer Service 4.5 (4) Customer Service 3.5 (8) ## essensys Platform alternatives [End-user IT Analytics](https://www.capterra.com/p/134102/End-user-IT-Analytics/) [4.5 (6)](https://www.capterra.com/p/134102/End-user-IT-Analytics/#reviews) Starting price $36.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/134102/End-user-IT-Analytics/) [Cisco ACI](https://www.capterra.com/p/235274/Cisco-ACI/) [4.0 (1)](https://www.capterra.com/p/235274/Cisco-ACI/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/235274/Cisco-ACI/) [MindArray Minder](https://www.capterra.com/p/130116/MindArray-Minder/) [4.5 (2)](https://www.capterra.com/p/130116/MindArray-Minder/#reviews) Starting price $1495.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/130116/MindArray-Minder/) [Ekahau Pro](https://www.capterra.com/p/235252/Ekahau-Pro/) [4.0 (2)](https://www.capterra.com/p/235252/Ekahau-Pro/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/235252/Ekahau-Pro/) ## FAQs about essensys Platform Overview ### What company size and specific industries is essensys Platform built for? essensys Platform is designed for flexible workspace operators, from single-site businesses to organizations managing multiple locations. It suits companies in the flexible workspace sector that need an IT management platform built to support growth across expanding site portfolios. Features and Usability ### What are the key features of essensys Platform? essensys Platform offers API access, access controls and permissions, capacity management, maintenance scheduling, remote access and control, and ticket management. These features support system integration, user and role management, space allocation, scheduled upkeep, remote administration, and issue tracking across connected workspace operations. Getting Started and Support ### What training and onboarding options does essensys Platform offer? essensys Platform provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, webinars cover key topics in a group format, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does essensys Platform offer? essensys Platform provides chat support for customer assistance. Support guidance is limited to that channel in the catalog data, and no reviewer feedback is available to describe response times, helpfulness, or common frustrations with the support experience. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems API Application programming interface that allows for integration with other systems/databases Capacity Management Monitor service demand and performance to plan for adequate resources that meet business needs Maintenance Scheduling Schedule predetermined or ad hoc maintenance services and labor requests Remote Access/Control Access work applications remotely, for when working away from the office and/or traveling Ticket Management Track, manage, or resolve user requests and IT incidents/issues essensys Platform 6 features Define levels of authorization for access to specific files or systems Application programming interface that allows for integration with other systems/databases Monitor service demand and performance to plan for adequate resources that meet business needs Schedule predetermined or ad hoc maintenance services and labor requests Access work applications remotely, for when working away from the office and/or traveling Track, manage, or resolve user requests and IT incidents/issues Get Advice We can help you find the software with the features you need. Features 4.8 (4) 4.8 Based on 4 reviews ## Pricing Value for money 4.3 (4) Basic £1,200 Per User,Per Month Value for money 4.3 (4) 4.3 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (4) 4.5 Based on 4 reviews ## User reviews Overall rating 5.0 Based on 4 reviews Filter by rating 5(4) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AD Amir D. Head of IT Executive Office ### "Time and resource saving - exceed customer expectation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 3, 2020 It is a premium product in the market and pricing reflects that. It has saved lot of support hours as our centre team members are trained to use the platform with limited IT knowledge. Pros I have seen this platform evolved and it is by far the best platform I have used to managed clients network, wireless and telephone with various reporting features. It is simple to use and easy to train new team members. Having ability to create new setups and make changes on the go is the best to exceed any client's expectation. Cons I would like the possibility of integrating with third party applications as connect holds the client user database. Reasons for choosing essensys Platform Due to Connect platform Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RW Robert W. Operations Manager Commercial Real Estate ### "Connect review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2020 Fantastic. We have an honest and excellent open working relationship and they are always willing to support us and any ideas we may have that may benefit the industry Pros The connect platform is uniques and designed around our business model. The functionlity makes it easy for us to manage our customer experience journey Cons The integration process was complex and hard going. We employed a consultant to help us migrate our existing systems but we had excellent support from essenys who helped us and engaged with us considerably throught the process Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TV Tracy V. General Manager Commercial Real Estate ### "IT/Telco Setup Made Easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 23, 2019 Myself and all of my staff actually enjoy using Connect as it is that easy to navigate. Activating IT for clients is so quick and efficient and this gives a positive impression to the client as well. Problem solving is also simple when you have all the info in front of you on Connect. Pros Having total control of the IT within my buildings, including switches, bandwidth speeds and even telephone number distribution to clients. Cons Invoicing reports, personally find them a bit long winded and do not always give me the info I require. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 24, 2019 Hi Tracy, thanks for your review. It's great to hear the impact Connect has had on your IT management and member experience! Please don't hesitate to get in touch with your Customer Success Manager regarding your invoicing reports to see how we can support you. Thanks, Susan. WR Wendy R. HR/Organizational Development Real Estate ### "Transitioning to Connect" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 May 14, 2019 Too soon to say. The migration went pretty well and the majority of the clients are happy. The clients with more difficult setups are less happy and we'll have to see how it is resolved. I do like that we can do basic admin functions remotely. Pros Ease of use and intuitive work flow. Extensive knowledge base. Unlimited support. Cons The team has reported that client support, when relegated to only chats, is difficult. A phone call or direct client communication would be preferable for more complicated cases. We were told that customer support would work with the clients and all clients were sent credentials but that has not been the case. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. 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