--- title: "Artera Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Artera Software - reviews, pricing plans, popular comparisons to other Appointment Reminder products and more." source_url: "https://www.capterra.com/p/184191/Artera/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Artera Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Artera ## What is Artera? Artera is a cloud-based, HIPAA-compliant patient communication platform that helps healthcare organizations send and receive secure messages with patients through SMS, voice, email, and live chat from a single business number. Healthcare teams use it to automate appointment reminders, confirmations, cancellations, and rescheduling, as well as post-discharge outreach and referral management. Patients can self-reschedule, complete intake forms, and make payments through the platform. Staff can send broadcast messages to multiple patients, use templated quick responses, and manage conversations with internal notes and full history logs. The platform syncs with existing EMR and EHR systems, keeping patient contact preferences up to date. It supports multilingual messaging and includes configurable user permissions across care sites. Artera suits healthcare organizations of all sizes, from single-site specialty practices and FQHCs to large multi-site health systems and contact centers. ## What is Artera used for? [Agentic AI](https://www.capterra.com/agentic-ai-software/)[Patient Scheduling](https://www.capterra.com/patient-scheduling-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/) Top alternative Featured Overall rating Based on 26 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Artera?[Manage this product listing](https://www.g2.com/products/artera/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Artera 4.9 (25) VS. [4.0 (1,392)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (25) Ease Of Use 4.1 (32) Value For Money 4.8 (19) Value For Money 3.7 (24) Customer Service 4.8 (23) Customer Service 3.8 (31) ## Artera alternatives [4.2 (38)](https://www.capterra.com/p/228336/NextGen-Enterprise/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.6 (2,828)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.3 (514)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting price $32.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars Highest Rated [4.8 (97)](https://www.capterra.com/p/159263/Better/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/184191/Artera/alternatives/) ## FAQs about Artera Overview ### Which roles and teams benefit most from Artera? Artera is most used by patient services, front-office, and care coordination teams that manage appointment communications, patient questions, and follow-up tasks. Clinical staff, including physicians, medical assistants, radiology technicians, and medical coordinators, use it to support patient outreach. Operations leaders and application support teams oversee workflows, messaging processes, and service delivery. Answer based on 25 reviews Overview ### What company size and specific industries is Artera built for? Artera is designed for healthcare provider organizations of all sizes, including specialty practices, primary care clinics, FQHCs, gastroenterology practices, multi-site health systems, and contact centers. It fits small clinics through larger health systems within the healthcare sector, especially organizations that manage patient communication and scheduling. Features and Usability ### What are the key features of Artera? Artera offers HIPAA-compliant patient communications, appointment scheduling, and two-way messaging. Core features include AI Copilot, automated reminders, online booking, patient intake, and check-in/check-out, plus workflow automation, analytics, EHR integration, and multi-channel communication across SMS, email, live chat, and voice. Integrations ### Which third-party tools and platforms does Artera integrate with? Artera integrates with 9 third-party platforms, including Epic, MEDITECH Expanse, ModMed, NextGen Enterprise, Veradigm EHR, athenaOne, eClinicalWorks, Rev.io PSA, and Website. Its catalog covers EHR and practice management systems used for patient communication and scheduling connections. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Artera offer? Artera provides documentation to support team training and onboarding. This written material can serve as a self-paced reference for reviewing features, following setup steps, and checking guidance during implementation or daily use. Answer based on 3 reviews Getting Started and Support ### What customer support options does Artera offer? Artera provides FAQ/Forum and a Knowledge Base for support. Users describe the help resources as easy to use, with clear notes in the app and quick responses from support staff when issues arise. Feedback also suggests the support team acts promptly and is responsive to questions and fixes. Answer based on 4 reviews ## Features AI summary Based on 3,037 Appointment Reminder reviews Capterra data shows that buyers of appointment reminder software rank the following features as their top priorities: - **Confirmations/Reminders** (**60%** of reviewers rated this feature as critical) - **SMS Reminders** (**59%**) - **Appointment Scheduling** (**63%**) Artera supports all three of the features reviewers rate most important: **Confirmations/Reminders**, **SMS Reminders**, and **Appointment Scheduling**. Together, these capabilities help businesses reduce no-shows, keep patients informed through timely text outreach, and manage bookings more efficiently, allowing teams to improve attendance and keep daily schedules on track. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Admissions Management Handle the registration and admission process for existing and new students AI Uses AI algorithms and models to predict future cash flow trends and outcomes, based on historical data and patterns AI-Based Scheduling Optimization Optimizes provider schedules using predictive analytics to reduce gaps and overbooking. Artera 241 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Admissions Management: Handle the registration and admission process for existing and new students - AI: Uses AI algorithms and models to predict future cash flow trends and outcomes, based on historical data and patterns - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI Text Summarization: Condenses long documents or text into a brief summary. - AI-Based Scheduling Optimization: Optimizes provider schedules using predictive analytics to reduce gaps and overbooking. - AI-Powered Appointment Reminders: Sends automated appointment reminders via SMS, email, or voice using AI to optimize timing and channel selection. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduler Integration: Seamlessly integrates with digitized online appointment booking solution - Appointment Scheduling: Schedule appointments via a calendar - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Automated Care Pathway Guidance: Guides patients through care journeys using AI-driven recommendations and reminders. - Automated Responses: Automatic reply functionality for incoming messages - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automation: Automates manual tasks such as visitor arrival and departure notifications, guest badge printing and contact information autofilling. - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Bill Payment: Complete outstanding payments - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Branded Templates: Provide customizable, reusable templates to ensure consistent branding across campaigns. - Broadcast Messaging: Notify large groups of people simultaneously about important updates. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Call Reminders: Reminders sent via phone voice recordings - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Cancellation Management: Allow customers to cancel their subscription remotely. - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Care Summaries: Electronic patient health records - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Check-in/Check-out: Track the status of assets and whether they're checked in or out - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinical Communication - HIPAA Compliance: Facilitates communication between health care professionals - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Compliant Emailing - HIPAA Compliant Messaging: Facilitates the receiving and sending of secure and encrypted emails - Compliant Texting - HIPAA Compliant Messaging: Facilitates the receiving and sending of secure and encrypted text messages - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Confirmation and Cancellation: Recipient is prompted to confirm, cancel, or reschedule the appointment - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Conversational RCS: Provide two-way messaging, allowing customers to reply and engage in real-time conversations. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable speech: Provides customizable speech speed and intonation. - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customizable User Interface: Design, modify, and organize how content is displayed on a system interface - Data Analysis: Offers insights into relationships between user information and user behavior. - Data Capture: Collect user data, such as a name and a phone number from your online customers in real-time - Data Collection: Process of gathering, measuring, and analyzing accurate data - Data Import/Export: Import and export data to and from software applications - Data Integration: Combining data from different sources and providing a unified view - Data Querying: Provides a user-friendly interface to construct custom queries for in-depth data analysis without needing advanced technical skills. - Data Security: Protect sensitive data for digital privacy - Data Sharing: Facilitates the sharing of information relevant to referral completion or denial across networks - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Visualization: Graphical representation of data - Digital Intake Forms: Provides digitized intake forms both for patient and physician use - Digital Signage: Digital displays use technologies such as LCD, LED, projection and e-paper - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - EHR & Practice Management Integration: Integrates with electronic health records & practice management systems to synchronize patient and scheduling data. - EHR Integration: Integrates with electronic health records/electronic medical records to improve patient record management and enable care coordination. - EHR-Agnostic: Electronic patient health records, including records from multiple doctors - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - EMR/EHR: Create and securely store digital patient records - Encrypted communication: Allows communications to be secure and authenticated. - Encryption: Convert data into a code for security - Engagement Measuring: Tracks and measures current and improved levels of patient engagement - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - For Healthcare: Software designed for the healthcare industry - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - Forecasting: Form predictions based on past and present data/trends - Form Workflow: Guides patients with certain diagnoses through other relevant forms upon completion of initial intake form - Forms Management: Store, manage and track all forms in a centralized location - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Health Record Access: Gaining access to confidential health documents and information - HIPAA Compliance: Ensures that nutrition/dietician practice operations adhere to and meet HIPAA regulations, to protect, audit, and secure sensitive data - HIPAA Compliance - HIPAA Compliant Messaging: Aligns and complies with HIPAA regulation and standards - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - ID Scanning: Scan and validate an ID barcode - Identity Verification: Validating the identity of an individual or entity through verification of personal information or credentials - Insurance Credentialing: Runs and verifies patients' health care insurance - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Intake Management: Activities related to the initial admission of a charge into the organization's care - Integrated App: The software uses data from CRM, calendar, or another application to generate reminders. - Intelligent Chatbots & Virtual Assistants: Provides AI-driven chat interfaces to answer patient questions, triage needs, and route requests. - Interactive Content: Allow the audience to interact or engage with the content - Interactive Messages: Offer interactive text, buttons or suggested replies for customers to enagage with. - Interoperability: The ability of two or more systems to exchange information or data. - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - IPC Systems Integration: Integrates with interactive patient care (IPC) systems to deliver patient education and key hospital information. - kiosk: Touch-screen device allowing patients and customers to do self-check-in and pay with credit or debit cards for free - Lab Results: Laboratory test results - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Medical Billing: Manage billing and payments for a healthcare provider - Medication History: Access to patient medication history data - Message Lifespan - HIPAA Compliant Messaging: Allows the determination and assignment of the lifespan of a delivered message - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile Patient Intake: Enables patients to complete intake forms on their personal mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - Multiple Appointment Types: The ability to choose between different appointments in a selection. - Multiple voice actions: Provides multiple voice options like gender, tone and style. - Natural Language Processing: Process and analyze human language in text or audio form - No-Show Tracking: Track and monitor patient no-show rates - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - One-to-One Messaging: Send personal messages to clients or attendees - Online Booking: Book meetings and appointments through a website or digital platform - Online Presence Management: Facilitates and optimizes the management of a medical practice's online presence (e.g. physician websites and online review platforms) - Online Refills: Allows medical providers and/or customers to request previously filled prescriptions online - Online Scheduling: Track and organize online shifts - Onsite Registration: In-person, onsite registration - Operating Systems - HIPAA Compliant Messaging: Supports desktop, iOS, and Android operating systems - Operational Performance Dashboards: Provides real-time dashboards tracking engagement, access, and operational KPIs. - Patient Check-in: Streamlines the check-in workflow and experience - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Data Transfer: Streamlines the secure transfer of patient data information from the electronic patient intake form to an existing EHR or other form of patient information database - Patient Education: Educational and medical resources that are delivered to patients online - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Experience Management: Provides organizations with the tools to optimize patient experience efforts - Patient Intake: Patients can register for appointments in advance online - Patient Location Tracking: Identify patient's location at any given point in time - Patient Monitoring: Observing and tracking a patient's health status, condition, and wellbeing - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Satisfaction Management: Equips and empowers health systems with touchpoints and strategies to improve overall patient experience and patient satisfaction scores. - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Processing: Accept, record, and reconcile financial transactions - Payment Reminders: Reminders sent for balance/payment due - PCI Compliance: Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) - Personalization: Adjust communications based on previous interactions or personal preferences - Personalized Patient Outreach: Delivers targeted engagement campaigns based on patient demographics, risk factors, and behavior. - Photo Capture: Capture photos for any type of use case - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Pre-Appointment Screening: Questionnaire for clients to answer prior to attending appointments. - Predictive Analytics: Predict future data based on historical data sets - Prescription Renewal: Enables medical providers and/or patients to electronically renew existing prescriptions - QR Codes: Matrix barcode that stores information - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Read Receipts: Ability to see if recipient has viewed/opened the message - Real-Time Analysis: Enables the analysis and monitoring of healthcare data as it is generated, allowing timely interventions. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Records Management: Ability to record, store, update, and retrieve information - Recurring Appointments: Schedule repeating appointments based on a duration of time - Referral Database: Consolidates referrals into a centralized database for oversight and easy access - Referral Insight: Monitors and analyzes patterns and trends in referrals - Referral Management: Log and store the source of contacts/leads - Referral Tracking: Log and store the source of contacts/leads - Referrals Management: Tracks patient referrals, from before and during delivery of care, to coordinate care across specialties, departments, and facilities. - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rescheduling: Manage the rescheduling of appointments - Rich Media: Provide rich media such as videos, images, carousels, cards, branded templates, etc. - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Risk Analysis: Analyze potential risks across the organization - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Room Scheduling: Reserving a room for meeting in an office or co-working space - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Communications: Ensures health care systems are in compliance with industry regulations when communicating with patients no matter what the communication channel. - Secure Data Storage: Securely stores data to prevent data loss or breaches - Secure Messaging: Exchange messages in a secure and encrypted manner - Security and Privacy Controls: Implements data security mechanisms and compliance with regulations like HIPAA to safeguard patient data. - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SMS Fallback: Provide the ability to automatically send messages via SMS or MMS when RCS is not supported, ensuring reliable delivery across all devices and carriers. - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - Speech Synthesis: The ability of a bot to respond to user queries in synthesised voice - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Team Management: Organizing a group of people to accomplish a task - Telemedicine: Meet with patients remotely - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Touch Screen: Interactivity between software and users by touching areas on the screen of display devices - Transactional RCS: Supports transactional alerts such as reminders, confirmations, or notifications. - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Two-Way Communication: Send, receive, and respond to messages - Two-Way Patient Messaging: Enables secure, conversational messaging between patients and care teams across digital channels. - User Authorization - HIPAA Compliant Messaging: Allows administrators to set up and implement any levels of authorization required to send and receive secure messages - User Session Management: Maintain and control user sessions (including session tracking, timeouts and termination) in a web application or system - Verified Sender: Provide a verified, branded sender profile. - Version Control: Track revisions and updates made to files and navigate between different versions - Video Conferencing: Connect with meeting participants remotely over video - Video Consultations: Speaking to a doctor or healthcare professional using online video tools - Virtual Keyboard: On-screen keyboard that can be used without the need for physical keys/keyboard - Virtual Meetings: Connect in virtual environment through the internet with webcams/microphones by computer/phones/tablets. - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking - Vulnerability Scanning: Discover patch statuses and vulnerabilities - Wait List Management: Record, update and manage waiting lists - Waiting Time Tracking: Estimated waiting time in the queue - Wayfinding: Process of understanding one's position in a physical space via planned routes, signs, colors and images - Website Integration: Seamlessly integrates with 3rd party websites - Wireless Internet Access Control: Control and manage access to wireless networks - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.8 (25) 4.8 Based on 25 reviews ## Pricing Value for money 4.8 (19) ### Starting price Free trial not available Value for money 4.8 (19) 4.8 Based on 19 reviews ## Integrations [ athenaOne](https://www.capterra.com/p/98735/athenaOne/)[ ModMed](https://www.capterra.com/p/124590/EMA/)[ Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ Veradigm EHR](https://www.capterra.com/p/276111/Veradigm-EHR/)[ Rev.io PSA](https://www.capterra.com/p/10024830/Rev-io-PSA/)[ MEDITECH Expanse](https://www.capterra.com/p/99070/Practice-Management-Solution/)[ NextGen Enterprise](https://www.capterra.com/p/228336/NextGen-Enterprise/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (23) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (23) 4.8 Based on 23 reviews ## User reviews Overall rating 4.9 Based on 26 reviews Filter by rating Counts reflect reviews available in this feed. 5(22) 4(4) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Catherine G. 4.5 November 4, 2026 AI summary based on a full review Artera provides a practical solution for reaching patients who may miss phone calls, making it easier to send appointment details. A drawback is the confusing multi-patient workflow activation that occurs even with simple responses. Log in to unlock the full review, detailed ratings, and pros & cons RE Reviewer Application Support Team Lead Used the software for: 3-5 years ### "Excellent tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 6, 2019 We're performing automated patient outreach campaigns as well as fully automated patient appointment reminders and confirmations with Well. This saves our staff tons of time, and improves schedule availability for other patients of ours. We have not yet tapped into the sending of registration forms for patients to complete, but are excited it's a feature. Additionally, I want to give extreme praise to our account manager, support staff, and implementation teams. They're all VERY responsive to any issues and are available every step of the way to help us optimize our use of this product. Over the years we've used them, I've reported several minor issues and suggested multiple improvements, all of which have been incorporated into the software. Pros This is an excellent tool with ready-built integrations with multiple software titles. Our staff picked it up very easily, and it was a breeze to setup. What took the longest to complete during implementation was us deciding what to say, getting it translated, when we wanted messages to fire automatically, etc. once we had our side sorted out, configuring the system was super quick. The automation rules we can configure are very flexible and suit our needs well. My favorite part is we were able to not just setup appointment confirmations to mark appointments as confirmed in our appointment book, but we were also able to have cancellations get cancelled from our appointment book, freeing up the appointment slot immediately. This was HUGE for us, and we love it! Cons When we first started using Well, there were some minor issues around responses from other languages, and we still have some occasional automated messages that do not fire when expected. I estimate we have these about 1 out of 5000 messages, so the impact is quite small. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director Patient Services Used the software for: Less than 1 year ### "Great Communications Tool/Great Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 7, 2019 So far I am excited about the new capabilities and opportunities we have with WELL. Working with the WELL staff from implementation to support has been great experience. The implementation team has been honest about what can and cannot be done. The team is willing to listen to new ideas and submit enhancement request to their R&D department. It's a partnership; WELL is working with us to maximize the communication opportunities with our members/patients. Pros WELL's user interface or desktop is very user friendly. The many tools such as Quick Responses, Smart phrases and Attach File make communicating with patients easy. The administration of the application is very straight forward with many helpful documents on the support site to walk you through creating a user to adding automations. Cons Not having the ability to set an alarm for channels/text messages that have not been answered in specified time period is an enhancement we would like to see in the application. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Administrators Operations Lead Used the software for: Less than 1 year ### "Very handy" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 December 12, 2019 that the patients are confirmed three days in advance Pros I like that we can send messages directly to patients Cons I did not find any negative or bad things about the software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer physician Used the software for: Less than 1 year ### "WELL app for physicians" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 11, 2019 any time we have to call someone, it takes a long time. the line is busy, have to leave a message, or the person wants to chat or ask questions. texting is fast, efficient, gets the job done in a very short amount of time. even our older patients/seniors who text appreciate getting the texts re their appointments or texts fro their doctor/medical assistant. Pros it is very easy to use. I use it daily to notify patients re labs, reminding them to do labs, refills done etc. I set up some quick responses for refills done, labs are normal etc. patients like it because it is fast and efficient. they can text us back as well. my medical assistant and I both monitor the response box. it is easy to tell when someone has texted us back. it is faster than calling the patient. I like the quick response feature. I have an email address for someone at WELL app for customer service and she always gets back to me right a way. there are lots of help notes on the app itself. yesterday I was out sick and in just a few minutes, all of the patients were notified through well app that their appointments had to be rescheduled. this process can take hours if we have to call. Cons the security features for HIPPA texting are cumbersome. but the option for non-secure texting is available. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Patient Experience Manager Used the software for: 3-5 years ### "WELL Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 19, 2019 We have been with WELL for sometime now. Recently there have been upgrades in customer service and analytic reporting. This has reinforced our relationship with WELL. Pros 1\. The best part of this software the response we receive from patients. It is so easy for patients to use. The ease of use promotes patient response and also staff use. 2. It allows us to use survey numbers and comments to know where training is needed in areas of concern. 3. Another benefit of WELL is that providers see what patients really think after their visits when feedback is received. Sometimes patients are embarrassed to say how they really feel but they sure let it out in a text message. It sort of opens everyone's eyes to customer service and Cons Would like it if a program could be added for patients to self schedule. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Clinic Director Used the software for: 1-3 years ### "Why WellApp works us." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 7, 2019 The ability to contact full schedules of patients within seconds. During a potential hurricane and office closure we were able to communicate with over 200 patients in 3 seconds. This product is a huge time saving, cost saving and man power savings that allows us to keep staff engaged with patients in the way patients want to communicate via text, email or phone. Pros Ease of use. Patient and Staff friendly. Patients appreciate the text contact. Interactive and east to train staff was a big pro for our office. Very easy set up from all perspective. Customer support is 5 stars. Our WellApp rep is phenomenal. Privacy and Hipaa compliant. I cannot say enough good things about this product. Cons I really do not have anything negative to say about the program. It has been a positive for us from the start. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Appt Scheduler Used the software for: 3-5 years ### "Reaching more patients more effectively" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 8, 2019 Pros We love that we can customize what/when/where messages are sent with our patient base. The control we have over our environment, also is important to us. The automations and broadcasts features are simple for getting our messages out to a large amount of people that would otherwise take ten times longer if done manually. Cons Just like with any product there are small things that just can't be done. These things are specific to our practice flow and are just not possible for the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Used the software for: Less than 1 year ### "WELL - A SIMPLE RESOURCE TO MAKE YOUR PRACTICE MORE EFFICIENT" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 13, 2019 We started implementing WELL in our practice this year. All of our employees were trained to use the portal, and the ease of training and use is even better than we expected. Our no-show rate has dwindled significantly, and we are getting complements from our patients and other doctors' offices regarding how efficient how practice has become. This instrument has really set us apart from similar medical offices. Pros The ease of use is particularly important, and has made everyone in the offices jobs a lot easier, as well. Cons We had to wait a few months to be set up with the WELL software, but it was TOTALLY worth it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Medical Services Coordinator Used the software for: Less than 1 year ### "WELL is Fantastic" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 21, 2019 The benefits to me are that we are able to reach patients through text rather than through phone, especially when they are at work and cannot always answer the phone. They can simply reply. It is both efficient and user friendly. Pros I really like that when a doctor is out, we can send a broadcast message and phone call in Spanish and in English to many different patients all at the same . Also, I like that WELL will remind patients of their appointment a week before. I also like that when i allow notifications on my computer for WELL, it will notify me when someone has texted us. It is so easy and convenient. Cons I don't like that sometimes the link does not appear when it sends a text message when it says "click to confirm". Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/184191/Artera/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.