--- title: "Artera Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Artera Software - reviews, pricing plans, popular comparisons to other Agentic AI products and more." source_url: "https://www.capterra.com/p/184191/Artera/" page_type: "product" language: "en" --- # Artera Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Artera ## What is Artera? Artera is a cloud-based, HIPAA-compliant patient communication platform that helps healthcare organizations send and receive secure messages with patients through SMS, voice, email, and live chat from a single business number. Healthcare teams use it to automate appointment reminders, confirmations, cancellations, and rescheduling, as well as post-discharge outreach and referral management. Patients can self-reschedule, complete intake forms, and make payments through the platform. Staff can send broadcast messages to multiple patients, use templated quick responses, and manage conversations with internal notes and full history logs. The platform syncs with existing EMR and EHR systems, keeping patient contact preferences up to date. It supports multilingual messaging and includes configurable user permissions across care sites. Artera suits healthcare organizations of all sizes, from single-site specialty practices and FQHCs to large multi-site health systems and contact centers. ## What is Artera used for? [Agentic AI](https://www.capterra.com/agentic-ai-software/)[Patient Scheduling](https://www.capterra.com/patient-scheduling-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/) Top alternative Featured Overall rating Based on 25 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Artera?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://artera.io&name=Artera) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Artera 4.9 (25) VS. [4.7 (72)](https://www.capterra.com/p/131888/DoctorConnect/reviews/) Starting Price Contact vendor Starting Price $210 Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (25) Ease Of Use 4.8 (673) Value For Money 4.8 (19) Value For Money 4.7 (608) Customer Service 4.8 (23) Customer Service 4.8 (635) ## Artera alternatives [3.9 (1,383)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [4.0 (1,284)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars Highest Rated [4.8 (97)](https://www.capterra.com/p/159263/Better/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (35)](https://www.capterra.com/p/228336/NextGen-Enterprise/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/184191/Artera/alternatives/) ## FAQs about Artera Overview ### Which roles and teams benefit most from Artera? Artera is most used by patient access, scheduling, and care coordination teams that manage appointments, outreach, and follow-up communication. Clinic directors, patient services leaders, and operations managers use it to streamline workflows, improve patient experience, and keep front-desk, medical assistant, and support staff aligned across daily care delivery. Answer based on 25 reviews Overview ### What company size and specific industries is Artera built for? Artera is designed for healthcare provider organizations of all sizes, including specialty practices, primary care clinics, FQHCs, gastroenterology practices, multi-site health systems, and contact centers. It fits providers across the healthcare sector, from smaller clinics to larger health systems and centralized patient communication teams. Features and Usability ### What are the key features of Artera? Artera offers appointment scheduling and management, automated scheduling, calendar management, and rescheduling tools. It includes multi-channel communication through SMS messaging, email reminders, live chat, and two-way messaging, plus patient engagement features such as intake, questionnaires, portals, surveys, and reminders. Analytics, reporting, workflow automation, and HIPAA compliant communication are also included. Integrations ### Which third-party tools and platforms does Artera integrate with? Artera connects natively to Epic, MEDITECH Expanse, ModMed, NextGen Enterprise, Veradigm EHR, athenaOne, and eClinicalWorks, with support for Website and Rev.io PSA integrations as well. These connections cover major EHR, practice management, and web-based workflows. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Artera offer? Artera provides documentation for teams getting started with the product. Documentation gives users written reference material for setup steps, feature explanations, and later review as needed. Answer based on 3 reviews Getting Started and Support ### What customer support options does Artera offer? Artera provides a FAQ/Forum and a Knowledge Base for customer support. Users often describe the help materials as easy to access and useful for quick answers, though some rely on direct staff contacts for faster resolution. Support is generally seen as responsive, with issues handled promptly. Answer based on 4 reviews ## Features AI summary Based on 3,037 Agentic AI reviews Capterra data shows that buyers of appointment reminder software rank the following features as their top priorities: - **Confirmations/Reminders** (**60%** of reviewers rated this feature as critical) - **SMS Reminders** (**59%**) - **Appointment Scheduling** (**63%**) Artera supports all three of the features reviewers rate most important: **Confirmations/Reminders**, **SMS Reminders**, and **Appointment Scheduling**. Together, these capabilities help businesses reduce no-shows, keep patients informed through timely text outreach, and manage bookings more efficiently, allowing teams to improve attendance and keep daily schedules on track. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Analytics Tools for the systematic analysis of various types of data or statistics API Application programming interface that allows for integration with other systems/databases Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling Appointment Scheduling Schedule appointments via a calendar Artera 44 features ### All Features - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Autonomous Task Execution: Completes tasks independently without constant human intervention - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Reminders: Reminders sent via phone voice recordings - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Customizable Frameworks: Flexible architecture allowing tailored configurations - Customizable Reports: Alter the layout and content of reports - Email Reminders: Reminders sent via email - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Live Chat: Ability to chat online in real time - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Online Booking: Book meetings and appointments through a website or digital platform - Patient Education: Educational and medical resources that are delivered to patients online - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. - Payment Reminders: Reminders sent for balance/payment due - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Rescheduling: Manage the rescheduling of appointments - Scheduling: Plan availability and assign specific time slots for tasks and resources - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Way Communication: Send, receive, and respond to messages - Video Conferencing: Connect with meeting participants remotely over video - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.8 (25) 4.8 Based on 25 reviews ## Pricing Value for money 4.8 (19) ### Starting price Free trial not available Value for money 4.8 (19) 4.8 Based on 19 reviews ## Integrations [ athenaOne](https://www.capterra.com/p/98735/athenaOne/)[ ModMed](https://www.capterra.com/p/124590/EMA/)[ Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ Veradigm EHR](https://www.capterra.com/p/276111/Veradigm-EHR/)[ Rev.io PSA](https://www.capterra.com/p/10024830/Rev-io-PSA/)[ MEDITECH Expanse](https://www.capterra.com/p/99070/Practice-Management-Solution/)[ NextGen Enterprise](https://www.capterra.com/p/228336/NextGen-Enterprise/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (23) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (23) 4.8 Based on 23 reviews ## User reviews Overall rating 4.9 Based on 25 reviews Filter by rating 5(22) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CA Carol A. front office Health, Wellness and Fitness ### "Well usage " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 January 28, 2020 Pros I feel well works very well for us. Have really had not problems with the usage at all. Cons That I have to enter the patients name twice to get the patient to come up Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CF CATINA F. PACII Hospital & Health Care ### "HEALTHCARE PROFESSIONAL" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 24, 2020 Pros I AM ABLE TO COMMUNICATE WITH THE PATIENT Cons RESPONDING TO EVERY NOTIFICATION & DUPLICATION Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DH DONN H. PAC II Hospital & Health Care ### "WELL APP " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 23, 2020 VERY EASY TO USE Pros EASY TO COMMUNICATE WITH THE PATIENT , PATIENTS CAN TALK WITH THE OFFICE IF LINES ARE TIED UP Cons TO MANY NON RESPONSE FOR NURSEING QUESTIONS Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RM rosa M. receptionist Health, Wellness and Fitness ### "great" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 22, 2020 great app Pros its easy to use and great way to communicate with patients Cons I like everything theres nothing I don't like Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SW Sirena W. Clinic Coordinator Health, Wellness and Fitness ### "Hospital Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 20, 2020 Pros Able to communicate efficiently with patients. Cons Always having to acknowledge a simple change with patient name for instance uppercase to lowercase change. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KT Katie T. Marketing Coordinator Hospital & Health Care ### "Makes Text Campaigns Easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 6, 2020 I have only had a positive experience using WELL! Pros We have multiple locations around the country, and WELL makes marketing each one easy. We can set up/cancel appointments, request online reviews, and talk to patients with ease. Cons I haven't had any issues using WELL, their support team always acts quickly to fix any problems we have. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DM DENISE M. Administrators Operations Lead Medical Practice ### "Very handy" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 December 10, 2019 that the patients are confirmed three days in advance Pros I like that we can send messages directly to patients Cons I did not find any negative or bad things about the software Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BL ben L. physician Health, Wellness and Fitness ### "WELL app for physicians" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2019 any time we have to call someone, it takes a long time. the line is busy, have to leave a message, or the person wants to chat or ask questions. texting is fast, efficient, gets the job done in a very short amount of time. even our older patients/seniors who text appreciate getting the texts re their appointments or texts fro their doctor/medical assistant. Pros it is very easy to use. I use it daily to notify patients re labs, reminding them to do labs, refills done etc. I set up some quick responses for refills done, labs are normal etc. patients like it because it is fast and efficient. they can text us back as well. my medical assistant and I both monitor the response box. it is easy to tell when someone has texted us back. it is faster than calling the patient. I like the quick response feature. I have an email address for someone at WELL app for customer service and she always gets back to me right a way. there are lots of help notes on the app itself. yesterday I was out sick and in just a few minutes, all of the patients were notified through well app that their appointments had to be rescheduled. this process can take hours if we have to call. Cons the security features for HIPPA texting are cumbersome. but the option for non-secure texting is available. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Jon A. Application Support Team Lead Medical Practice ### "Excellent tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 4, 2019 We're performing automated patient outreach campaigns as well as fully automated patient appointment reminders and confirmations with Well. This saves our staff tons of time, and improves schedule availability for other patients of ours. We have not yet tapped into the sending of registration forms for patients to complete, but are excited it's a feature. Additionally, I want to give extreme praise to our account manager, support staff, and implementation teams. They're all VERY responsive to any issues and are available every step of the way to help us optimize our use of this product. Over the years we've used them, I've reported several minor issues and suggested multiple improvements, all of which have been incorporated into the software. Pros This is an excellent tool with ready-built integrations with multiple software titles. Our staff picked it up very easily, and it was a breeze to setup. What took the longest to complete during implementation was us deciding what to say, getting it translated, when we wanted messages to fire automatically, etc. once we had our side sorted out, configuring the system was super quick. The automation rules we can configure are very flexible and suit our needs well. My favorite part is we were able to not just setup appointment confirmations to mark appointments as confirmed in our appointment book, but we were also able to have cancellations get cancelled from our appointment book, freeing up the appointment slot immediately. This was HUGE for us, and we love it! Cons When we first started using Well, there were some minor issues around responses from other languages, and we still have some occasional automated messages that do not fire when expected. I estimate we have these about 1 out of 5000 messages, so the impact is quite small. Switched from [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) We made the switch because patient prompt's features were incredibly limited and expensive. It did not allow for two-way communications either, and Well does. Alternatives considered [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) Reasons for choosing Artera It did not allow for two-way communications either, and Well does. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JO Jen O. Lead Medical Assistant Medical Practice ### "WELL is great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2019 Overall WELL has been a great addition to our clinic. It cuts down on phone messages and the "phone tag" that happens. Pros I love the real time conversation with our patients. Patients are getting responses quicker and are much happier. Cons The glitches we have had with the automated messages have created a lot of confusion with our patients Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/184191/Artera/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.