# Artera Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Artera Software - reviews, pricing plans, popular comparisons to other Appointment Reminder products and more. Source: https://www.capterra.com/p/184191/WELL --- # Artera Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Artera ## What is Artera? Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 900+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI. ## What is Artera used for? [Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/) Top alternative Featured Overall rating Based on 25 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $15000 Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Artera?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://artera.io&name=Artera) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Artera 4.9 (25) VS. [4.8 (71)](https://www.capterra.com/p/131888/DoctorConnect/reviews/) Starting Price $15000 Per Year Starting Price $210 Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (25) Ease Of Use 4.8 (71) Value For Money 4.8 (19) Value For Money 4.8 (65) Customer Service 4.8 (23) Customer Service 4.8 (70) ## Artera alternatives [4.7 (15)](https://www.capterra.com/p/201547/CallMyDoc/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.7 (30)](https://www.capterra.com/p/235541/Vital-Interaction/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (27)](https://www.capterra.com/p/275493/eConsent/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [3.9 (1,368)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/184191/Artera/alternatives/) ## FAQs about Artera Overview ### Which roles and teams benefit most from Artera? Artera is most used by patient access and care coordination teams, including schedulers, patient affairs coordinators, clinic coordinators, and medical assistants who manage appointment outreach, reminders, and follow-up communication. Operations leaders, clinic directors, and patient service managers use it to streamline workflows, improve response times, and support a better patient experience. Answer based on 25 reviews Overview ### What company size and specific industries is Artera built for? Artera is designed for enterprise healthcare systems and large healthcare organizations that need patient messaging tools. It targets hospitals, health systems, and other major providers such as Cedars-Sinai, Memorial Care, Houston Methodist, and UNC Health, making it a fit for the healthcare sector rather than small businesses or general use. Features and Usability ### What are the key features of Artera? Artera offers appointment scheduling, automated scheduling, calendar management, and recurring appointments for visit coordination. It also includes multi-channel communication through SMS messaging, email reminders, live chat, and two-way messaging, plus patient engagement tools such as patient portal, questionnaires, surveys, intake, payment reminders, and reporting & statistics. Integrations ### Which third-party tools and platforms does Artera integrate with? Artera connects natively to Clarity Wave, Epic, Fountain, MEDITECH Expanse, NextGen Office, and Oracle Health Ambulatory Suite. These integrations focus on healthcare and patient communication systems, giving Artera connections to major EHR and practice management platforms used across clinical and administrative workflows. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Artera offer? Artera provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled learning sessions, and documentation and videos offer self-paced reference and walkthrough materials. Answer based on 3 reviews Getting Started and Support ### What customer support options does Artera offer? Artera provides Email/Help Desk, a Knowledge Base, and Phone Support. Users describe support as responsive and quick to resolve issues, with helpful help notes in the app and direct email contact for questions. Some also note that support staff and implementation teams stay available throughout setup and ongoing use. Answer based on 4 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling Appointment Scheduling Schedule appointments via a calendar Automated Scheduling Automatically create schedules based on business needs or employee availability and qualifications Calendar Management Track and manage schedules and meetings via an integrated calendar Artera 38 features A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Automatically create schedules based on business needs or employee availability and qualifications Track and manage schedules and meetings via an integrated calendar Reminders sent via phone voice recordings Manage the treatment plan and coordination between care providers and patients with special health care needs Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Alter the layout and content of reports Reminders sent via email Compliant with HIPAA, which sets standards for sensitive patient data protection Ability to chat online in real time Communicate using messages within the system Access software remotely via mobile devices Notifications via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Book meetings and appointments through a website or digital platform Educational and medical resources that are delivered to patients online Allows medical providers to engage patients in a variety of ways to ensure their health. Patients can register for appointments in advance online Online portal where patients can access information such as health records, treatment plants, etc. Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. Reminders sent for balance/payment due Schedule repeating appointments based on a duration of time Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Manage the rescheduling of appointments Plan availability and assign specific time slots for tasks and resources Send messages via SMS Reminders sent via SMS/text message Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Send, receive, and respond to messages Connect with meeting participants remotely over video Get Advice We can help you find the software with the features you need. Features 4.8 (25) 4.8 Based on 25 reviews ## Pricing Value for money 4.8 (19) Basic $15,000 Per Year Value for money 4.8 (19) 4.8 Based on 19 reviews ## Integrations [ NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[ Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[ Oracle Health Ambulatory Suite](https://www.capterra.com/p/2341/Cerner-Ambulatory-EHR/)[ MEDITECH Expanse](https://www.capterra.com/p/99070/Practice-Management-Solution/)[ Clarity Wave](https://www.capterra.com/p/140551/Clarity-Wave/)[ Fountain](https://www.capterra.com/p/178067/fountain/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (23) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (23) 4.8 Based on 23 reviews ## User reviews Overall rating 4.9 Based on 25 reviews Filter by rating 5(22) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CA Carol A. front office Health, Wellness and Fitness ### "Well usage " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 January 28, 2020 Pros I feel well works very well for us. Have really had not problems with the usage at all. Cons That I have to enter the patients name twice to get the patient to come up Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CF CATINA F. PACII Hospital & Health Care ### "HEALTHCARE PROFESSIONAL" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 24, 2020 Pros I AM ABLE TO COMMUNICATE WITH THE PATIENT Cons RESPONDING TO EVERY NOTIFICATION & DUPLICATION Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DH DONN H. PAC II Hospital & Health Care ### "WELL APP " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 23, 2020 VERY EASY TO USE Pros EASY TO COMMUNICATE WITH THE PATIENT , PATIENTS CAN TALK WITH THE OFFICE IF LINES ARE TIED UP Cons TO MANY NON RESPONSE FOR NURSEING QUESTIONS Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RM rosa m. receptionist Health, Wellness and Fitness ### "great" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 22, 2020 great app Pros its easy to use and great way to communicate with patients Cons I like everything theres nothing I don't like Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SW Sirena W. Clinic Coordinator Health, Wellness and Fitness ### "Hospital Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 20, 2020 Pros Able to communicate efficiently with patients. Cons Always having to acknowledge a simple change with patient name for instance uppercase to lowercase change. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KT Katie T. Marketing Coordinator Hospital & Health Care ### "Makes Text Campaigns Easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 6, 2020 I have only had a positive experience using WELL! Pros We have multiple locations around the country, and WELL makes marketing each one easy. We can set up/cancel appointments, request online reviews, and talk to patients with ease. Cons I haven't had any issues using WELL, their support team always acts quickly to fix any problems we have. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DM DENISE M. Administrators Operations Lead Medical Practice ### "Very handy" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 December 10, 2019 that the patients are confirmed three days in advance Pros I like that we can send messages directly to patients Cons I did not find any negative or bad things about the software Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BL ben l. physician Health, Wellness and Fitness ### "WELL app for physicians" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2019 any time we have to call someone, it takes a long time. the line is busy, have to leave a message, or the person wants to chat or ask questions. texting is fast, efficient, gets the job done in a very short amount of time. even our older patients/seniors who text appreciate getting the texts re their appointments or texts fro their doctor/medical assistant. Pros it is very easy to use. I use it daily to notify patients re labs, reminding them to do labs, refills done etc. I set up some quick responses for refills done, labs are normal etc. patients like it because it is fast and efficient. they can text us back as well. my medical assistant and I both monitor the response box. it is easy to tell when someone has texted us back. it is faster than calling the patient. I like the quick response feature. I have an email address for someone at WELL app for customer service and she always gets back to me right a way. there are lots of help notes on the app itself. yesterday I was out sick and in just a few minutes, all of the patients were notified through well app that their appointments had to be rescheduled. this process can take hours if we have to call. Cons the security features for HIPPA texting are cumbersome. but the option for non-secure texting is available. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jon A. Application Support Team Lead Medical Practice ### "Excellent tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 4, 2019 We're performing automated patient outreach campaigns as well as fully automated patient appointment reminders and confirmations with Well. This saves our staff tons of time, and improves schedule availability for other patients of ours. We have not yet tapped into the sending of registration forms for patients to complete, but are excited it's a feature. Additionally, I want to give extreme praise to our account manager, support staff, and implementation teams. They're all VERY responsive to any issues and are available every step of the way to help us optimize our use of this product. Over the years we've used them, I've reported several minor issues and suggested multiple improvements, all of which have been incorporated into the software. Pros This is an excellent tool with ready-built integrations with multiple software titles. Our staff picked it up very easily, and it was a breeze to setup. What took the longest to complete during implementation was us deciding what to say, getting it translated, when we wanted messages to fire automatically, etc. once we had our side sorted out, configuring the system was super quick. The automation rules we can configure are very flexible and suit our needs well. My favorite part is we were able to not just setup appointment confirmations to mark appointments as confirmed in our appointment book, but we were also able to have cancellations get cancelled from our appointment book, freeing up the appointment slot immediately. This was HUGE for us, and we love it! Cons When we first started using Well, there were some minor issues around responses from other languages, and we still have some occasional automated messages that do not fire when expected. I estimate we have these about 1 out of 5000 messages, so the impact is quite small. Switched from [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) We made the switch because patient prompt's features were incredibly limited and expensive. It did not allow for two-way communications either, and Well does. Alternatives considered [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) Reasons for choosing Artera It did not allow for two-way communications either, and Well does. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JO Jen O. Lead Medical Assistant Medical Practice ### "WELL is great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2019 Overall WELL has been a great addition to our clinic. It cuts down on phone messages and the "phone tag" that happens. Pros I love the real time conversation with our patients. Patients are getting responses quicker and are much happier. Cons The glitches we have had with the automated messages have created a lot of confusion with our patients Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/184191/Artera/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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