--- title: "Artera Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Artera Software - reviews, pricing plans, popular comparisons to other Patient Scheduling products and more." source_url: "https://www.capterra.com/p/184191/Artera/" page_type: "product" language: "en" --- # Artera Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Artera ## What is Artera? Artera is a cloud-based, HIPAA-compliant patient communication platform that helps healthcare organizations send and receive secure messages with patients through SMS, voice, email, and live chat from a single business number. Healthcare teams use it to automate appointment reminders, confirmations, cancellations, and rescheduling, as well as post-discharge outreach and referral management. Patients can self-reschedule, complete intake forms, and make payments through the platform. Staff can send broadcast messages to multiple patients, use templated quick responses, and manage conversations with internal notes and full history logs. The platform syncs with existing EMR and EHR systems, keeping patient contact preferences up to date. It supports multilingual messaging and includes configurable user permissions across care sites. Artera suits healthcare organizations of all sizes, from single-site specialty practices and FQHCs to large multi-site health systems and contact centers. ## What is Artera used for? [Agentic AI](https://www.capterra.com/agentic-ai-software/)[Patient Scheduling](https://www.capterra.com/patient-scheduling-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/) Top alternative Featured Overall rating Based on 25 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Artera?[Manage this product listing](https://www.g2.com/products/artera/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Artera 4.9 (25) VS. [4.6 (53)](https://www.capterra.com/p/185878/Dental-Intelligence/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (25) Ease Of Use 4.6 (673) Value For Money 4.8 (19) Value For Money 4.5 (608) Customer Service 4.8 (23) Customer Service 4.6 (635) ## Artera alternatives Highest Rated [4.7 (72)](https://www.capterra.com/p/131888/DoctorConnect/reviews/) Starting price $210.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Weave](https://www.capterra.com/p/141842/Weave/) [4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141842/Weave/) [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) [4.4 (859)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/195467/Care-Patron/) [Klara](https://www.capterra.com/p/203066/Klara/) [0.0](https://www.capterra.com/p/203066/Klara/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203066/Klara/) [View all alternatives](https://www.capterra.com/p/184191/Artera/alternatives/) ## FAQs about Artera Overview ### Which roles and teams benefit most from Artera? Artera is most used by patient access, scheduling, and care coordination teams that manage appointments, outreach, and follow-up communication. Clinic directors, patient services leaders, and operations managers use it to streamline workflows, improve patient experience, and keep front-desk, medical assistant, and support staff aligned across daily care delivery. Answer based on 25 reviews Overview ### What company size and specific industries is Artera built for? Artera is designed for healthcare provider organizations of all sizes, including specialty practices, primary care clinics, FQHCs, gastroenterology practices, multi-site health systems, and contact centers. It fits providers across the healthcare sector, from smaller clinics to larger health systems and centralized patient communication teams. Features and Usability ### What are the key features of Artera? Artera offers appointment scheduling and management, automated scheduling, calendar management, and rescheduling tools. It includes multi-channel communication through SMS messaging, email reminders, live chat, and two-way messaging, plus patient engagement features such as intake, questionnaires, portals, surveys, and reminders. Analytics, reporting, workflow automation, and HIPAA compliant communication are also included. Integrations ### Which third-party tools and platforms does Artera integrate with? Artera connects natively to Epic, MEDITECH Expanse, ModMed, NextGen Enterprise, Veradigm EHR, athenaOne, and eClinicalWorks, with support for Website and Rev.io PSA integrations as well. These connections cover major EHR, practice management, and web-based workflows. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Artera offer? Artera provides documentation for teams getting started with the product. Documentation gives users written reference material for setup steps, feature explanations, and later review as needed. Answer based on 3 reviews Getting Started and Support ### What customer support options does Artera offer? Artera provides a FAQ/Forum and a Knowledge Base for customer support. Users often describe the help materials as easy to access and useful for quick answers, though some rely on direct staff contacts for faster resolution. Support is generally seen as responsive, with issues handled promptly. Answer based on 4 reviews ## Features AI summary Based on 3,037 Patient Scheduling reviews Capterra data shows that buyers of appointment reminder software rank the following features as their top priorities: - **Confirmations/Reminders** (**60%** of reviewers rated this feature as critical) - **SMS Reminders** (**59%**) - **Appointment Scheduling** (**63%**) Artera supports all three of the features reviewers rate most important: **Confirmations/Reminders**, **SMS Reminders**, and **Appointment Scheduling**. Together, these capabilities help businesses reduce no-shows, keep patients informed through timely text outreach, and manage bookings more efficiently, allowing teams to improve attendance and keep daily schedules on track. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Admissions Management Handle the registration and admission process for existing and new students AI Uses AI algorithms and models to predict future cash flow trends and outcomes, based on historical data and patterns AI-Based Scheduling Optimization Optimizes provider schedules using predictive analytics to reduce gaps and overbooking. Artera 246 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Handle the registration and admission process for existing and new students Uses AI algorithms and models to predict future cash flow trends and outcomes, based on historical data and patterns A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Condenses long documents or text into a brief summary. Optimizes provider schedules using predictive analytics to reduce gaps and overbooking. Sends automated appointment reminders via SMS, email, or voice using AI to optimize timing and channel selection. Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Seamlessly integrates with digitized online appointment booking solution Schedule appointments via a calendar Manage the process of evaluating documents or requests submitted for approval Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention A record of all activities within the system, including user access, changes made, etc. Verify the identity of users/devices to enable secure access Guides patients through care journeys using AI-driven recommendations and reminders. Automatic reply functionality for incoming messages Automatically create schedules based on business needs or employee availability and qualifications Automates manual tasks such as visitor arrival and departure notifications, guest badge printing and contact information autofilling. Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Complete outstanding payments Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Provide customizable, reusable templates to ensure consistent branding across campaigns. Notify large groups of people simultaneously about important updates. Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Reminders sent via phone voice recordings Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Allow customers to cancel their subscription remotely. Manage the treatment plan and coordination between care providers and patients with special health care needs Electronic patient health records Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Track the status of assets and whether they're checked in or out Process of submitting and following up on claims with insurance companies Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Facilitates communication between health care professionals Provides a channel for team members to share AI models, media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Facilitates the receiving and sending of secure and encrypted emails Facilitates the receiving and sending of secure and encrypted text messages Configure existing workflows to meet your organization's needs Identify component attributes like servers, hardware, software, and manage relationships across all services Recipient is prompted to confirm, cancel, or reschedule the appointment Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Provide two-way messaging, allowing customers to reply and engage in real-time conversations. A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Provides customizable speech speed and intonation. Pre-designed layouts that can be customized to match preferences and requirements Design, modify, and organize how content is displayed on a system interface Offers insights into relationships between user information and user behavior. Collect user data, such as a name and a phone number from your online customers in real-time Process of gathering, measuring, and analyzing accurate data Import and export data to and from software applications Combining data from different sources and providing a unified view Provides a user-friendly interface to construct custom queries for in-depth data analysis without needing advanced technical skills. Protect sensitive data for digital privacy Facilitates the sharing of information relevant to referral completion or denial across networks Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Graphical representation of data Data vault where data is aggregated for later distribution to applications. Collects and validates patient information electronically prior to appointments. Provides digitized intake forms both for patient and physician use Digital displays use technologies such as LCD, LED, projection and e-paper Electronic signing method that validates the authenticity and integrity of a digital document Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Assemble applications and processes by dragging over and arranging pre-built components Integrates with electronic health records & practice management systems to synchronize patient and scheduling data. Integrates with electronic health records/electronic medical records to improve patient record management and enable care coordination. Electronic patient health records, including records from multiple doctors Electronically collect payments for goods or services Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Create and securely store digital patient records Allows communications to be secure and authenticated. Convert data into a code for security Tracks and measures current and improved levels of patient engagement Track and manage staff profiles, recruitment, schedules, productivity, career development and performance Software designed for the healthcare industry Intended for medical use such as diagnosis, treatment, and consultation Form predictions based on past and present data/trends Guides patients with certain diagnoses through other relevant forms upon completion of initial intake form Store, manage and track all forms in a centralized location Use AI to generate content in the form of text, images, videos, etc. Gaining access to confidential health documents and information Ensures that nutrition/dietician practice operations adhere to and meet HIPAA regulations, to protect, audit, and secure sensitive data Aligns and complies with HIPAA regulation and standards Compliant with HIPAA, which sets standards for sensitive patient data protection Information, data and reports that are being tracked over time Scan and validate an ID barcode Validating the identity of an individual or entity through verification of personal information or credentials Runs and verifies patients' health care insurance Checking eligibility of patients for different insurance claims Activities related to the initial admission of a charge into the organization's care The software uses data from CRM, calendar, or another application to generate reminders. Provides AI-driven chat interfaces to answer patient questions, triage needs, and route requests. Allow the audience to interact or engage with the content Offer interactive text, buttons or suggested replies for customers to enagage with. The ability of two or more systems to exchange information or data. Captures invoice data and maintains comprehensive records for auditing and reporting purposes Integrates with interactive patient care (IPC) systems to deliver patient education and key hospital information. Touch-screen device allowing patients and customers to do self-check-in and pay with credit or debit cards for free Laboratory test results Store information about leads or contacts and track, manage and nurture them throughout the sales process Ability to chat online in real time Automate workflows and trigger campaigns based on customer actions Manage billing and payments for a healthcare provider Access to patient medication history data Allows the determination and assignment of the lifespan of a delivered message Communicate using messages within the system Access software remotely via mobile devices Notifications via mobile devices Enables patients to complete intake forms on their personal mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Manage and support multiple locations Supports practices with multiple healthcare professionals The ability to choose between different appointments in a selection. Provides multiple voice options like gender, tone and style. Process and analyze human language in text or audio form Provides natural language processing (NLP) to identify topics within content (i.e. number of people researching a topic from a business) Track and monitor patient no-show rates Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Send personal messages to clients or attendees Book meetings and appointments through a website or digital platform Facilitates and optimizes the management of a medical practice's online presence (e.g. physician websites and online review platforms) Allows medical providers and/or customers to request previously filled prescriptions online Track and organize online shifts In-person, onsite registration Supports desktop, iOS, and Android operating systems Provides real-time dashboards tracking engagement, access, and operational KPIs. Streamlines the check-in workflow and experience Allow communication between the company and patients via messages, SMS, emails, phone, and more Streamlines the secure transfer of patient data information from the electronic patient intake form to an existing EHR or other form of patient information database Educational and medical resources that are delivered to patients online Allows medical providers to engage patients in a variety of ways to ensure their health. Provides organizations with the tools to optimize patient experience efforts Patients can register for appointments in advance online Identify patient's location at any given point in time Observing and tracking a patient's health status, condition, and wellbeing Online portal where patients can access information such as health records, treatment plants, etc. Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Equips and empowers health systems with touchpoints and strategies to improve overall patient experience and patient satisfaction scores. Book and manage patient appointments and follow-ups Tracking, managing, and initiating the transfer of funds for overdue customer payments Accept, record, and reconcile financial transactions Reminders sent for balance/payment due Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) Adjust communications based on previous interactions or personal preferences Delivers targeted engagement campaigns based on patient demographics, risk factors, and behavior. Capture photos for any type of use case Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Questionnaire for clients to answer prior to attending appointments. Predict future data based on historical data sets Enables medical providers and/or patients to electronically renew existing prescriptions Matrix barcode that stores information Monitor wait time and abandonment for incoming requests that have not been routed Ability to see if recipient has viewed/opened the message Enables the analysis and monitoring of healthcare data as it is generated, allowing timely interventions. Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Ability to record, store, update, and retrieve information Schedule repeating appointments based on a duration of time Consolidates referrals into a centralized database for oversight and easy access Monitors and analyzes patterns and trends in referrals Log and store the source of contacts/leads Log and store the source of contacts/leads Tracks patient referrals, from before and during delivery of care, to coordinate care across specialties, departments, and facilities. Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the rescheduling of appointments Provide rich media such as videos, images, carousels, cards, branded templates, etc. Notifying as a warning or reminder of a potential or imminent hazard Analyze potential risks across the organization Set & manage permission levels based on user roles and restrict access to only authorized individuals Reserving a room for meeting in an office or co-working space Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Ensures health care systems are in compliance with industry regulations when communicating with patients no matter what the communication channel. Securely stores data to prevent data loss or breaches Exchange messages in a secure and encrypted manner Implements data security mechanisms and compliance with regulations like HIPAA to safeguard patient data. Check-in and out via a mobile device or kiosk Online portal through which end users can access the system, manage tasks, or obtain information Allows patients to book, reschedule, or cancel appointments through web or mobile tools. Categorize emotions expressed and identify if they are positive, negative or neutral Provide the ability to automatically send messages via SMS or MMS when RCS is not supported, ensuring reliable delivery across all devices and carriers. Send messages via SMS Reminders sent via SMS/text message The ability of a bot to respond to user queries in synthesised voice Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Organizing a group of people to accomplish a task Meet with patients remotely Set up connections to third-party platforms to improve business processes Interactivity between software and users by touching areas on the screen of display devices Supports transactional alerts such as reminders, confirmations, or notifications. Presenter can see and hear participants and vice versa Send, receive, and respond to messages Enables secure, conversational messaging between patients and care teams across digital channels. Allows administrators to set up and implement any levels of authorization required to send and receive secure messages Maintain and control user sessions (including session tracking, timeouts and termination) in a web application or system Provide a verified, branded sender profile. Track revisions and updates made to files and navigate between different versions Connect with meeting participants remotely over video Speaking to a doctor or healthcare professional using online video tools On-screen keyboard that can be used without the need for physical keys/keyboard Connect in virtual environment through the internet with webcams/microphones by computer/phones/tablets. Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking Discover patch statuses and vulnerabilities Record, update and manage waiting lists Estimated waiting time in the queue Automatically fills canceled appointments using intelligent waitlist prioritization. Process of understanding one's position in a physical space via planned routes, signs, colors and images Seamlessly integrates with 3rd party websites Control and manage access to wireless networks Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.8 (25) 4.8 Based on 25 reviews ## Pricing Value for money 4.8 (19) ### Starting price Free trial not available Value for money 4.8 (19) 4.8 Based on 19 reviews ## Integrations [ athenaOne](https://www.capterra.com/p/98735/athenaOne/)[ ModMed](https://www.capterra.com/p/124590/EMA/)[ Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ Veradigm EHR](https://www.capterra.com/p/276111/Veradigm-EHR/)[ Rev.io PSA](https://www.capterra.com/p/10024830/Rev-io-PSA/)[ MEDITECH Expanse](https://www.capterra.com/p/99070/Practice-Management-Solution/)[ NextGen Enterprise](https://www.capterra.com/p/228336/NextGen-Enterprise/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (23) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (23) 4.8 Based on 23 reviews ## User reviews Overall rating 4.9 Based on 25 reviews Filter by rating 5(22) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CA Carol A. front office Health, Wellness and Fitness ### "Well usage " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 January 28, 2020 Pros I feel well works very well for us. Have really had not problems with the usage at all. Cons That I have to enter the patients name twice to get the patient to come up Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CF CATINA F. PACII Hospital & Health Care ### "HEALTHCARE PROFESSIONAL" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 24, 2020 Pros I AM ABLE TO COMMUNICATE WITH THE PATIENT Cons RESPONDING TO EVERY NOTIFICATION & DUPLICATION Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DH DONN H. PAC II Hospital & Health Care ### "WELL APP " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 23, 2020 VERY EASY TO USE Pros EASY TO COMMUNICATE WITH THE PATIENT , PATIENTS CAN TALK WITH THE OFFICE IF LINES ARE TIED UP Cons TO MANY NON RESPONSE FOR NURSEING QUESTIONS Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RM rosa M. receptionist Health, Wellness and Fitness ### "great" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 22, 2020 great app Pros its easy to use and great way to communicate with patients Cons I like everything theres nothing I don't like Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SW Sirena W. Clinic Coordinator Health, Wellness and Fitness ### "Hospital Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 20, 2020 Pros Able to communicate efficiently with patients. Cons Always having to acknowledge a simple change with patient name for instance uppercase to lowercase change. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KT Katie T. Marketing Coordinator Hospital & Health Care ### "Makes Text Campaigns Easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 6, 2020 I have only had a positive experience using WELL! Pros We have multiple locations around the country, and WELL makes marketing each one easy. We can set up/cancel appointments, request online reviews, and talk to patients with ease. Cons I haven't had any issues using WELL, their support team always acts quickly to fix any problems we have. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DM DENISE M. Administrators Operations Lead Medical Practice ### "Very handy" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 December 10, 2019 that the patients are confirmed three days in advance Pros I like that we can send messages directly to patients Cons I did not find any negative or bad things about the software Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BL ben L. physician Health, Wellness and Fitness ### "WELL app for physicians" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2019 any time we have to call someone, it takes a long time. the line is busy, have to leave a message, or the person wants to chat or ask questions. texting is fast, efficient, gets the job done in a very short amount of time. even our older patients/seniors who text appreciate getting the texts re their appointments or texts fro their doctor/medical assistant. Pros it is very easy to use. I use it daily to notify patients re labs, reminding them to do labs, refills done etc. I set up some quick responses for refills done, labs are normal etc. patients like it because it is fast and efficient. they can text us back as well. my medical assistant and I both monitor the response box. it is easy to tell when someone has texted us back. it is faster than calling the patient. I like the quick response feature. I have an email address for someone at WELL app for customer service and she always gets back to me right a way. there are lots of help notes on the app itself. yesterday I was out sick and in just a few minutes, all of the patients were notified through well app that their appointments had to be rescheduled. this process can take hours if we have to call. Cons the security features for HIPPA texting are cumbersome. but the option for non-secure texting is available. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Jon A. Application Support Team Lead Medical Practice ### "Excellent tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 4, 2019 We're performing automated patient outreach campaigns as well as fully automated patient appointment reminders and confirmations with Well. This saves our staff tons of time, and improves schedule availability for other patients of ours. We have not yet tapped into the sending of registration forms for patients to complete, but are excited it's a feature. Additionally, I want to give extreme praise to our account manager, support staff, and implementation teams. They're all VERY responsive to any issues and are available every step of the way to help us optimize our use of this product. Over the years we've used them, I've reported several minor issues and suggested multiple improvements, all of which have been incorporated into the software. Pros This is an excellent tool with ready-built integrations with multiple software titles. Our staff picked it up very easily, and it was a breeze to setup. What took the longest to complete during implementation was us deciding what to say, getting it translated, when we wanted messages to fire automatically, etc. once we had our side sorted out, configuring the system was super quick. The automation rules we can configure are very flexible and suit our needs well. My favorite part is we were able to not just setup appointment confirmations to mark appointments as confirmed in our appointment book, but we were also able to have cancellations get cancelled from our appointment book, freeing up the appointment slot immediately. This was HUGE for us, and we love it! Cons When we first started using Well, there were some minor issues around responses from other languages, and we still have some occasional automated messages that do not fire when expected. I estimate we have these about 1 out of 5000 messages, so the impact is quite small. Switched from [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) We made the switch because patient prompt's features were incredibly limited and expensive. It did not allow for two-way communications either, and Well does. Alternatives considered [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) Reasons for choosing Artera It did not allow for two-way communications either, and Well does. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JO Jen O. Lead Medical Assistant Medical Practice ### "WELL is great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2019 Overall WELL has been a great addition to our clinic. It cuts down on phone messages and the "phone tag" that happens. Pros I love the real time conversation with our patients. Patients are getting responses quicker and are much happier. Cons The glitches we have had with the automated messages have created a lot of confusion with our patients Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/184191/Artera/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.