--- title: "Watermelon Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Watermelon Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/184195/Watermelon/" page_type: "product" language: "en" --- # Watermelon Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Watermelon ## What is Watermelon? Watermelon is a cloud-based customer service platform that helps businesses automate customer conversations using AI Agents. Organizations can build and deploy AI Agents trained on their own data to handle incoming questions across chat, email, and social channels without human involvement. Watermelon connects to existing tools and data sources so AI Agents can give accurate, context-aware responses. Teams can monitor conversations, step in when needed, and review performance through a central dashboard. Watermelon is best suited for small to midsize businesses in retail, e-commerce, and service industries looking to handle high volumes of customer inquiries with a smaller support team. ## What is Watermelon used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) Top alternative Featured Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €99 Flat Rate, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Watermelon?[Manage this product listing](https://www.g2.com/products/watermelon/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Watermelon 4.6 (15) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price €99 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (15) Ease Of Use 4.6 (1,769) Value For Money 4.6 (15) Value For Money 4.6 (1,519) Customer Service 4.8 (15) Customer Service 4.7 (1,538) ## Watermelon alternatives [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [inconnect](https://www.capterra.com/p/164772/OmniChannel/) [3.9 (19)](https://www.capterra.com/p/164772/OmniChannel/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164772/OmniChannel/) [Velaro](https://www.capterra.com/p/116972/Velaro/) [3.9 (9)](https://www.capterra.com/p/116972/Velaro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 78% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/116972/Velaro/) ## FAQs about Watermelon Overview ### Which roles and teams benefit most from Watermelon? Watermelon is most used by customer service teams, founders and owners, and digital service specialists who need to automate conversations and respond faster across channels. Marketing, recruitment, and advisory roles use it to qualify inquiries, improve engagement, and streamline client or candidate communication without increasing manual support work. Answer based on 15 reviews Overview ### What company size and specific industries is Watermelon built for? Watermelon is designed for small businesses through large enterprises across e-commerce, retail, healthcare, HR, sales, and customer service. It fits support, sales, operations, HR, and marketing teams that need a solution for managing customer interactions and internal workflows in those sectors. Features and Usability ### What are the key features of Watermelon? Watermelon offers AI Summarization, Automated Responses, and Generative AI for customer conversations, plus Ticket Management and Workflow Automation for support operations. It also includes Live Chat, Chatbot, Canned Responses, Knowledge Base Management, Access Controls/Permissions, Reporting/Analytics, and a Mobile App for managing communication across channels. Pricing ### How much does it cost and what fees or limitations are included? Watermelon starts with a free version, then the Starter plan costs €99 per month, Advanced is €199 per month, and Business is €399 per month. The Free tier includes 50 conversations monthly, while paid plans raise limits to 250, 500, and 1,000 conversations. Integrations ### Which third-party tools and platforms does Watermelon integrate with? Watermelon integrates with Asana. Getting Started and Support ### What training and onboarding options does Watermelon offer? Watermelon provides live online sessions, webinars, and documentation to help teams get started. Live online sessions support guided setup, webinars can cover product features and workflows, and documentation offers written reference material for self-paced review and step-by-step guidance. Getting Started and Support ### What customer support options does Watermelon offer? Watermelon provides email/help desk, FAQ/forum, knowledge base, and phone support. These channels give users multiple ways to get assistance, self-serve answers, or speak with support directly. No reviewer feedback about support experience is available in the catalog data, so no claims can be made about response times or helpfulness. ## Features AI summary Based on 5,135 Help Desk reviews Capterra data shows that buyers of help desk software rank the following features as their top priorities: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) Watermelon supports all three features that reviewers rate most important: **Ticket Management**, **Support Ticket Management**, and **Real-Time Notifications**. Together, these capabilities help businesses organize incoming requests, track support issues from start to finish, and keep teams updated as new activity happens, allowing teams to respond faster and deliver more consistent customer service. Real-Time Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Mobile Access 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Service Level Agreement (SLA) Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Reporting/Analytics 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data File Sharing 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Knowledge Base Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Watermelon 91 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI Summarization: Uses AI to condense large amounts of text, audio, or video data into a coherent form - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Developers: For the intention to be used by developers - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Inbox Management: Organize, prioritize, and manage incoming communications - Intent Recognition: Helps understand a user's intentions/actions - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Natural Language Search: Ability to interact with the application using human languages such as English - Offline Form: Form to collect visitor contact information when live chat isn't available - One-to-One Messaging: Send personal messages to clients or attendees - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Product Recommendations: Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Speech Recognition: Train your system to interpret and transcribe voice messages - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Automation: Automatically handle routine, repetitive tasks and processes without the need for manual intervention - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.1 (15) 4.1 Based on 15 reviews ## Pricing Value for money 4.6 (15) Free Version [View pricing plan details](https://www.capterra.com/p/184195/Watermelon/pricing/) Free €0.00 It includes: - 50 conversations /mo - Build and test AI Agent - Website scraping & file upload - Website widget & live chat - Agent inbox Starter €99.00 Flat Rate,Per Month It includes: - 250 conversations /mo - AI Actions - XML connection - WhatsApp & Instagram DM - Basic analytics Advanced €199.00 Flat Rate,Per Month It includes: - 500 conversations /mo - Advanced AI models - Web visitor tracking - AI Search - API access & webhooks - Advanced analytics Business €399.00 Flat Rate,Per Month It includes: - 1.000 conversations /mo - Teams & role-based access - Remove Watermelon branding - Compliance features (GDPR deletion, exports) - Automatically sync your AI Agent data Value for money 4.6 (15) 4.6 Based on 15 reviews ## Integrations [ Asana](https://www.capterra.com/p/184581/Asana-PM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (15) 4.8 Based on 15 reviews ## User reviews Overall rating 4.6 Based on 15 reviews Filter by rating 5(10) 4(4) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent LD Lisa D. Oprichter Human Resources ### "Super makkelijk in gebruik en aardige medewerkers " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 12, 2023 Pros Gemakkelijk in 1 overview alle chats met mijn klanten. Ik kan makkelijk alle kanalen in Watermelon doorzetten. Hierdoor krijgen mijn klanten altijd snel een antwoord en bespaar ik enorm veel tijd voor mijn andere werkzaamheden! Doordat ik een chatbot hebt ingeschakeld (welke makkelijk in te stellen was), krijgen mijn klanten altijd antwoord, ook als ik er even niet ben! Cons De mobiele app kan wel beter, maar ze hebben al aangegeven dit binnenkort aan te pakken. Reasons for choosing Watermelon Watermelon is gebruiksvriendelijker en veel goedkoper! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PV Pieter V. Customer Service Manager Design ### "Watermelon: Een gebruiksvriendelijk chatbot platform voor uitstekende service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 4, 2023 Ik heb Watermelon gebruikt als chatbot platform voor customer service en ik ben erg tevreden met de software. Het is gemakkelijk te gebruiken en heeft een gebruiksvriendelijke interface. De chatbots zijn ook gemakkelijk te configureren en aan te passen aan de behoeften van het bedrijf.Een van de dingen die ik het meest waardeer aan Watermelon is hoe gemakkelijk het is om chatbots te integreren met andere tools en systemen. Dit maakt het een geweldige keuze voor bedrijven die al bestaande systemen hebben en op zoek zijn naar een manier om de customer service te verbeteren.Ik heb ook positieve feedback gekregen van klanten over de chatbots van Watermelon. Ze vonden ze gemakkelijk te gebruiken en snel te helpen, wat leidde tot een verbeterde klanttevredenheid.In het algemeen raden we Watermelon aan als chatbot platform voor customer service. Het is gebruiksvriendelijk, gemakkelijk te integreren en heeft geholpen om de klanttevredenheid te verhogen. Pros Watermelon is een gebruiksvriendelijk chatbot platform dat gemakkelijk te integreren is met andere tools en systemen. Het heeft geholpen om de klanttevredenheid te verhogen en klanten vonden de chatbot gemakkelijk te gebruiken en worden er snel door geholpen. Het is een uitstekende keuze voor bedrijven die op zoek zijn naar een manier om de customer service te verbeteren. Cons Tot nu toe heb ik geen nadelen kunnen ontdekken, de verdere ontwikkeling van het product gaat snel vooruit. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CS Cynthia S. Owner Arts and Crafts ### "A very good deal." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 22, 2021 Getting to contact customers is so important to everyone Pros Interacting with my customer base. It's so nice to be able to get to know the client better. I can address issues in real time. Cons Sometime there is a leg in communication. It's important to be able to understand the customers needs in real time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MG mayar G. content creator Media Production ### "Excellent software to take your customer service to the next level" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 19, 2021 Watermelon takes our customer service to the next level. The customer gets an extra communication option with our organization. The Watermelon software ensures that our goal (preventing unnecessary customer contact) is largely achieved. In addition, a customer success manager at Watermelon ensures that this goal is actually achieved. In short, a user-friendly platform run by employees with a talent for customer treatment and service provision! Pros The software has a very high degree of user-friendliness, both during implementation and in daily use after implementation. The associated implementation consultant, training academy and excellent customer service make Watermelon a good choice for our organization. Cons Very occasionally small bugs arise in the software. However, these bugs are very minor and are always addressed and resolved quickly. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GS Gino S. Verzekeringsadviseur Insurance ### "Sinds kort een gebruiker van Watermelon maar zeer tevreden. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 6, 2020 Ikzelf heb één keer gebruik gemaakt van de service omdat iets niet juist ging. Werd direct geholpen en het probleem was opgelost. Pros De software is gebruiksvriendelijk en overzichtelijk. Ook is het makkelijk om de chatbot aan te passen bij andere vragen. Cons Voor zover ik met Watermelon werk heb ik nog geen nadelen ontdekt in het gebruik van de software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 9, 2020 Dankjewel Gino voor de mooie review, goed om te horen dat je direct geholpen werd door een van mijn collega's. Max B. Business Consultant Logistics and Supply Chain ### "Uitstekende software om je klantenservice naar een hoger niveau te tillen!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 5, 2020 Watermelon tilt onze klantenservice naar een hoger niveau. De klant krijgt een extra communicatieoptie met onze organisatie. De software van Watermelon zorgt ervoor dat ons doel (het voorkomen van onnodig klantcontact) grotendeels wordt bereikt. Daarbij ziet een customer succes manager bij Watermelon erop toe dat dit doel daadwerkelijk behaald wordt. Kortom, een gebruiksvriendelijk platform gerund door medewerkers met een talent voor klantbehandeling en serviceverlening! Pros De software heeft een zeer hoge mate van gebruiksvriendelijkheid, zowel tijdens de implementatie als in het dagelijks gebruik na de implementatie. De bijbehorende implementatieconsultant, training academy en uitstekende klantenservice maken Watermelon een goede keuze voor onze organisatie. Cons Heel af en toe ontstaan er kleine bugs in de software. Deze bugs zijn echter zeer klein en worden altijd binnen snelle termijn behandeld en opgelost. Reasons for choosing Watermelon Watermelon is een jonge, innovatieve onderneming. De organisatie luistert naar ideeën van haar klanten en probeert altijd het belang van de klant voorop te stellen. Daarbij geven ze veel transparantie rondom wijzigingen en productontwikkeling waar zij mee bezig zijn. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EO Erhan O. Online marketeer Marketing and Advertising ### "Kind kan de was doen" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 9, 2020 Helemaal top! Gebruiksvriendelijk, top klantenservice en top customer succes manager! Pros Het gemak waarmee je een chatbot op kunt zetten is ongekend. Een leek kan dit binnen een kwartier leren en zelf een chatbot opzetten die goed in elkaar zit. Alles spreekt voor zich! Gedurende de beginperiode wordt je hierin meegenomen door iemand van Watermelon die je alle ins en outs laat zien en hoe alles werkt. Vervolgens ga je zelf aan de slag met de chatbot en als je vragen hebt staan ze altijd voor je klaar. Cons Paar kleine dingetjes zoals het wijzigen van de antwoorden van meerkeuzevragen nadat je deze hebt toegevoegd. Je moet dan eerst alle eerstvolgende vragen verwijderen om de vorige vraag aan te passen. Dit is echter al aangegeven en zijn ze bij Watermelon mee bezig. Alternatives considered [Spotler Chat+](https://www.capterra.com/p/189061/Spotler-AIgent/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Watermelon Gevoel was meteen goed en past het beste bij Leadrs! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MD Marcel D. Eigenaar Retail ### "Uitstekend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2020 We zijn straks minder tijd kwijt met onze klantenservice Pros Heel gemakkelijk in gebruik en ben goed ondersteund vanuit Watermelon Cons Geen nadelen gevonden, er wordt nog wel continue verbeteringen doorgevoerd aan de software en wordt dus steeds beter. Reasons for choosing Watermelon Nederlands bedrijf Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Amjad A. Senior Application Manager Education Management ### "Dynamic chat efficiency" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2020 My overal experience is good. The Customer success manager is always clear in his explanation and also helps me to continue developing. Innovation is a great thing! Pros We are pleasantly surprised with the efficiency of the chatbot and mismatches. This way we get to know our customers and we make our chatbot more spontaneous. Cons I cannot search/filter in the chatbot conversations. I have a pile of conversations from the chatbot but i have to scroll endlessly to get to specific conversations. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. IL Inge L. Specialist online dienstverlening en participatie Civic & Social Organization ### "Snel en gemakkelijk aan de slag" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 11, 2020 Prettige samenwerking. Pros Je hebt geen ingewikkelde gebruikerstraining nodig om met Watermelon te kunnen werken. Cons Nog niet alles wat we graag wilden is nu mogelijk. Gelukkig gaat de doorontwikkeling heel snel. Reasons for choosing Watermelon Vanwege het eenvoudige product, dat het snel te gebruiken is en dat het niet duur is. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/184195/Watermelon/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.