# Decisions on Demand Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Decisions on Demand Software - reviews, pricing plans, popular comparisons to other Sales Enablement products and more. Source: https://www.capterra.com/p/184207/Decisions-on-Demand/pricing --- # Decisions on Demand Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Decisions on Demand ## What is Decisions on Demand? Complex Lead Assignments Made Easy. Use Decisions on Demand to automate Lead Assignment for your sales coverage strategy. Round robin and load balancing, lead-to-account matching, opportunity splits calculations, channel partner assignments, skill-based routing and more. Also works with Salesforce Opportunities, Accounts, Contacts, Cases and Custom Objects. ## What is Decisions on Demand used for? [Sales Enablement](https://www.capterra.com/sales-enablement-software/)[Sales Force Automation](https://www.capterra.com/sales-force-automation-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $35 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Decisions on Demand?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://decisionsondemand.com&name=Decisions on Demand) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Decisions on Demand 4.7 (9) VS. [4.4 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $35 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (9) Ease Of Use 4.0 (305) Value For Money 4.3 (8) Value For Money 4.0 (295) Customer Service 5.0 (8) Customer Service 4.1 (298) ## Decisions on Demand alternatives Highest Rated [4.5 (4,451)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month [4.5 (497)](https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews/) Starting price $15.00 Per User, Per Month [4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month [4.5 (3,042)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting price $19.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/184207/Decisions-on-Demand/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems API Application programming interface that allows for integration with other systems/databases Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Contact Management Manage, organize, and store contact information CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Segmentation Process of dividing customers into groups based on common characteristics Decisions on Demand 21 features Define levels of authorization for access to specific files or systems Application programming interface that allows for integration with other systems/databases Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Process of dividing customers into groups based on common characteristics Set up automated email sequences to streamline outreach and engage leads/contacts Predefined actions automatically performed on the occurance of specific events Manually or automatically assign leads to sales reps Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Score a lead based on quality or likelihood to buy/convert based on predetermined criteria Track all opportunities for potential sales and convert them into recurring revenue Arrange tasks based on the level of priority or urgency Streamlining repetitive tasks and activities through automated and predefined workflows Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Define, track, and/or automate sales activities and sales processes Create, manage and track all task activities and progression Organize customer data and accounts by user or geography Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (9) 4.4 Based on 9 reviews ## Pricing Value for money 4.3 (8) Free Trial Basic $35.00 Per User,Per Month It includes: - Volume discount Value for money 4.3 (8) 4.3 Based on 8 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (8) 5.0 Based on 8 reviews ## User reviews Overall rating 4.7 Based on 9 reviews Filter by rating 5(6) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User data Profiler Information Technology and Services ### "organized and creative" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 29, 2022 overall experience is awesome. it can help your company grow in sales and marketing. Pros it is very usefull interms of organizing and gathering of information for marketing and sales. Cons need a lot of time to learn the product. it take sto much effort to create and organized Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Ali S. Sr Analyst Telecommunications ### "A good sophisticated tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 3, 2019 Pros I really like how the tool gives you examples and templates to modify according to your needs and its versatility. I like the thought that went into designing the templates. We had one specific request which Support was able to provide with in a shot period of time Cons Limited based on the number of users in the round robin. Licensingis based on the number of users in the list, instead of a standard fee Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CJ Carla J. Lead System Administrator Telecommunications ### "Best Product for Lead Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2019 We are using this to replace the lead assignment rules in Salesforce. As I stated above the product is very VERY easy to use and maintain. Working with the vendor was also very helpful as they continue staying in touch with us after the product has been installed offering "personal" support with the dedicated rep that has been with us throughout the product installed. Pros The ease of use. This product is very easy to set up and maintain Cons There is not anything that I can think of that I would say I like "least" about this product Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NB Nia B. Global head of Sales Operations Computer Software ### " Decisions on Demand " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2019 Pros the support and ease of functionality - its a great tool Cons could be more dynamic but there are constant updates Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KP Kevin P. Systems Architect Health, Wellness and Fitness ### "An amazing (and amazingly versatile!) software tool for Salesforce" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 6, 2019 We were used to a round-robin product for cases that was offered by Salesforce Labs, but there was nothing on the market that could handle custom objects (and customized ownership) as well. DonD was on the app exchange, and after speaking with their tech support and a couple of Webex's to show what we wanted to happen, the initial setup was done and the users loved it. We just brought on another group of users and they are delighted at the functionality of DonD as well. Pros Ability to handle custom objects; ability to handle programmatic and dynamic ownership, incredible technical support, willingness to customize, super-easy rules engine Cons I really can't think of anything - it's been smooth sailing since implementation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Sr. Systems Analyst Financial Services ### "Full featured customizatable rules engine for Salesforce" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 5, 2019 Pros Flexibility of the tool to handle complex rules and territory assignment scenarios Cons UI is not conducive to editing large business policies, which is somewhat mitigated by exporting and modifying in Excel Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Alex M. Director of Sales Operations Computer Software ### "Very easy to use and great customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 5, 2019 Made my life as an admin very easy and allowed me to be very creative and very detailed with our lead routing rules Pros Only tool that we found that assigned leads when they are created, not on a time delay (every 1 minute, every 5 minutes etc) Very simple to set up after you learn how. We sometimes make changes to our lead routing rules for 1 day due to a special project and then revert the next day. I get the changes implemented in 5 minutes AWESOME customer support. Very prompt and always ready with a solution even if it's not out of the box Cons I really don't have anything to mention here. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BR Brad R. Director of Sales and Operations Insurance ### "Great Product - Easy to Customize" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 September 5, 2019 We use Decisions on Demand to Round Robin Opportunities to our Sales Team, and keep balanced service teams. Pros It is extremely easy to set up and use, and can be used with any fields. Cons I wish it could take over some of the workflow and process builder features rather than just an assignment tool Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KW Kieren W. Salesforce Practice Lead Education Management ### "DoD functions well, not great for business users" 4.0 Overall Rating 4.0 4.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 5, 2019 Our assumption buying the app was that it would be easy to use and adopted by business team leads. The reality is that it is far to complex for them. It became a platform tool which the technical dev and support team use which goes beyond salesforce typical record assignment design patterns. Because of this the per user pricing doesn't seem to align with the implementation of the product. The price is okay, but a per org pricing model would make more sense, as users in an organisations team rise and fall in small numbers and managing this user assignment is a pain for a technical teams tooling app. Pros Round Robin assignment Weighted Round Robin assignment Related/Child Object assignment Trigger or batch Development team open to conversation and customer informed development Cons Complex interface Technical workarounds New product features not matured Reasons for choosing Decisions on Demand Plug and play tooling to meet business requirements. Were hoping for a self serve approach from super users in the business (but was not possible) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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