Decisions on Demand Ratings

Overall
4.5/5
Ease of Use
4/5
Customer Service
5/5

About Decisions on Demand

Complex Lead Assignments Made Easy. Use Decisions on Demand to automate Lead Assignment for your sales coverage strategy. Round robin and load balancing, lead-to-account matching, opportunity splits calculations, channel partner assignments, skill-based routing and more. Also works with Salesforce Opportunities, Accounts, Contacts, Cases and Custom Objects. Learn more about Decisions on Demand

Showing Most Helpful

Showing 7 of 7 reviews

Showing Most Helpful

Showing 7 of 7 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Kieren W.
Salesforce Practice Lead
Education Management, 201-500 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
1/5
Customer Service
5/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
September 4, 2019

“DoD functions well, not great for business users”

OverallOur assumption buying the app was that it would be easy to use and adopted by business team leads. The reality is that it is far to complex for them. It became a platform tool which the technical dev and support team use which goes beyond salesforce typical record assignment design patterns. Because of this the per user pricing doesn't seem to align with the implementation of the product. The price is okay, but a per org pricing model would make more sense, as users in an organisations team rise and fall in small numbers and managing this user assignment is a pain for a technical teams tooling app.
ProsRound Robin assignment Weighted Round Robin assignment Related/Child Object assignment Trigger or batch Development team open to conversation and customer informed development
ConsComplex interface Technical workarounds New product features not matured
Reviewer Source 
Source: Capterra
September 4, 2019
Kevin P.
Systems Architect
Health, Wellness and Fitness, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 6, 2019

“An amazing (and amazingly versatile!) software tool for Salesforce”

OverallWe were used to a round-robin product for cases that was offered by Salesforce Labs, but there was nothing on the market that could handle custom objects (and customized ownership) as well. DonD was on the app exchange, and after speaking with their tech support and a couple of Webex's to show what we wanted to happen, the initial setup was done and the users loved it. We just brought on another group of users and they are delighted at the functionality of DonD as well.
ProsAbility to handle custom objects; ability to handle programmatic and dynamic ownership, incredible technical support, willingness to customize, super-easy rules engine
ConsI really can't think of anything - it's been smooth sailing since implementation.
Reviewer Source 
Source: Capterra
September 6, 2019
Alex M.
Director of Sales Operations
Computer Software, 501-1000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 5, 2019

“Very easy to use and great customer support”

OverallMade my life as an admin very easy and allowed me to be very creative and very detailed with our lead routing rules
ProsOnly tool that we found that assigned leads when they are created, not on a time delay (every 1 minute, every 5 minutes etc) Very simple to set up after you learn how. We sometimes make changes to our lead routing rules for 1 day due to a special project and then revert the next day. I get the changes implemented in 5 minutes AWESOME customer support. Very prompt and always ready with a solution even if it's not out of the box
ConsI really don't have anything to mention here.
Reviewer Source 
Source: Capterra
September 5, 2019
Brad R.
Director of Sales and Operations
Insurance, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
1/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
September 5, 2019

“Great Product - Easy to Customize”

OverallWe use Decisions on Demand to Round Robin Opportunities to our Sales Team, and keep balanced service teams.
ProsIt is extremely easy to set up and use, and can be used with any fields.
ConsI wish it could take over some of the workflow and process builder features rather than just an assignment tool
Reviewer Source 
Source: Capterra
September 5, 2019
Nia B.
Global head of Sales Operations
Computer Software, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 18, 2019

“ Decisions on Demand ”

Prosthe support and ease of functionality - its a great tool
Conscould be more dynamic but there are constant updates
Reviewer Source 
Source: Capterra
September 18, 2019
Ali S.
Sr Analyst
Telecommunications, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
October 3, 2019

“A good sophisticated tool”

ProsI really like how the tool gives you examples and templates to modify according to your needs and its versatility. I like the thought that went into designing the templates. We had one specific request which Support was able to provide with in a shot period of time
ConsLimited based on the number of users in the round robin. Licensingis based on the number of users in the list, instead of a standard fee
Reviewer Source 
Source: Capterra
October 3, 2019
Verified Reviewer
Financial Services, 1001-5000 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 5, 2019

“Full featured customizatable rules engine for Salesforce”

ProsFlexibility of the tool to handle complex rules and territory assignment scenarios
ConsUI is not conducive to editing large business policies, which is somewhat mitigated by exporting and modifying in Excel
Reviewer Source 
Source: Capterra
September 5, 2019