# Binary Fountain Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Binary Fountain the right Reputation Management solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184215/Binary-Fountain/reviews --- Binary Fountain 4.4 (17) [View alternatives](https://www.capterra.com/p/184215/Binary-Fountain/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Binary Fountain Ease of use 4.5 Customer Service 4.7 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PL Paula L. Director of Marketing Hospital & Health Care Used the software for: 6-12 months ### "Saving Time and Generating Positive Results for Healthcare Providers" July 1, 2019 4.0 The customer service is top notch from the beginning of the process through the weekly support​ calls. I always know we have a back up if we ever have a question or concern. Pros There is a lot of functionality to the product. The number of reports that can be run is very helpful. In a matter of minutes, I can see where we may need some extra training in an office or a specialty. As a business tool, Binary Fountain is a ​huge time saver for us. Cons It would be very helpful if the tool would​ allow the user to toggle back and forth between reports and pages without jumping to the home page and reloading every time. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing Binary Fountain The focus on healthcare was the main reason, but we were also impressed with the Binary Fountain​ and RIO teams. They really helped us get the product up and running and were very focused on our success. Review Source Response from Binary Fountain July 2, 2019 Thank you for sharing your valuable feedback, Paula! We will share your comments internally with our product development team. We are always looking to improve our products and services. MM Macy M. Marketing coordinator Real Estate Used the software for: Less than 6 months ### "Simple to use, but should have simpler reporting" June 24, 2019 4.0 The service has been amazing from the staff. They have been extremely helpful from the beginning and are prompt to respond whenever we request support. The dashboard is very simple to view which reviews are pending, have or haven't been responded to. Pros It is very simple for our site staff to use because of the notifications to their email, the hierarchy for approving drafted responses, and the posting tool all being in one spot. We also greatly appreciate that we can respond to all review platforms from one dashboard. Cons I wish that the reporting was more obvious within the dashboard. To pull any sort of analytics, you have to choose between 16 different kinds of reports to download and then choose several parameters. Although its very dynamic, I would prefer quicker, simpler reporting to understand where our ratings are for each property at a glance. Switched from [SOCi](https://www.capterra.com/p/173850/SOCi/) We were looking for simpler alerts and prompts to respond for our site staff. We also made sure to choose a product that allows us to respond to Apartment Ratings reviews, since no others do. Review Source Response from Binary Fountain June 25, 2019 Thanks, Macy for your feedback! We really appreciate your taking the time to leave us a review. We will share your feedback internally. RS Russell S. Senior Digital Marketing Manager Medical Practice Used the software for: 2+ years ### "It works, it's just not great." October 13, 2020 3.0 It's a fine platform for five years ago. But they don't move as quickly with new features. Pros The volume of reviews it finds is fantastic. The email notification system works very well! And the alerts are very customizable! Cons Binary is getting left behind by their competitors. There is no mobile app for convenient responding on the go and the interface is not mobile friendly. As a user you are stuck with the templated reports with very little wiggle room. Review Source JB Jen B. Marketing Manager Medical Practice Used the software for: 1-2 years ### "A useful tool" June 24, 2019 4.0 I have been able to leverage the data that I found in binary fountain to make measureable change in my company's online reputation. The data at my fingertips has helped to elevate me within my company as an expert on the subject of online reviews. However, it is not without its headaches with things randomly breaking, needing to follow-up with customer support for issue resolution, and I'm disappointed that my account manager has not provided me with better strategic input and insight to help move things even further. Pros The ability to easily have insight into our overall online reputation for a company with locations around the country making it impossible to manually know everything being posted about us online. The statistics garnered from this software have enabled me to spearhead mesureable change in my company's online reputation. Cons It seems that things break a lot in the connections between data sources and the dashboard, there are inconsistencies in the data from day to day. Customer support isn't always the most helpful or quickest to respond with getting issues resolved. The mobile campaigns do not work for us and there was no flexibility in our contracts to remove this feature so we are stuck paying for something that isn't valuable to us. Review Source Response from Binary Fountain June 26, 2019 Thanks, Jen for taking the time to leave us a review! We really appreciate your feedback and will continue to work on improvements to our products and support. KM Kim M. Marketing and Customer Service Manager Health, Wellness and Fitness Used the software for: 2+ years ### "3 Years of Use" June 24, 2019 4.0 Binary Fountain has helped us create a reputation management program at our large private practice. It's helped us provide measurable feedback to our physicians and team members. Pros It is nice to have all of the review feedback in one place. Once you get the swing of how to filter feedback and how to understand the default categories/reports, it is extremely insightful. Cons There is no listings management or auto-synching. When we have changes to locations or doctor addresses, we have to manually email individual URL's to BF to ensure we are seeing the feedback from those listings into the dashboard. The reports don't always show what we are looking for. It would almost be better for the default reports to be created based on the actual use case. I tend to email support each week to try and find a report that will show us what we want to see and exclude extra jargon that is unimportant for our use. Review Source Response from Binary Fountain June 25, 2019 Thanks, Kim for taking the time to leave us a review and for being a valued client! We really appreciate your feedback. I will share your feedback internally and we will work to improve our reporting. CG Cara G. Operations Support Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Honest Review on Binary Fountain" June 25, 2019 5.0 This is a great tool IF you have all your ducks in a row first (i.e. all your business' sites claimed, updated, etc) This has been a great challenge for my business to fully utilize Binary Fountain. The recent customer service experience has improved to excellent. Pros The software is easy to use and very intuitive. My team and I have trained on this system, and almost all trainees pick it up quickly! Cons The reports are a little hard to navigate, and the filters don't always match up to what my team is looking for. Our customer service representative is always ready to direct us to the report closest to what we're looking for though. Customizable reports on the platform would be helpful! Review Source Response from Binary Fountain June 26, 2019 Thanks, Cara for taking the time to leave us a review! We really appreciate your feedback. I will share your feedback internally and we will continue to improve our reporting capabilities as we know this is vital for our clients. JK Jordan K. Operations Manager Medical Practice Used the software for: 1-2 years ### "Easy to learn, hard to master" June 24, 2019 4.0 I like being able to see feedback for our multiple locations and run reports to identify trends. I do run into many issues and although they ultimately get resolved, I have to spend more time than I want describing my problems to customer service. Pros I like Binary Fountain because it organizes feedback across all review sites and allows me to send out my own surveys and testimonials and track the results. I like the various reporting tools and the support team is quick to reply. Cons There are many flaws in the system and I have to spend a lot of time with customer support to resolve the issue. Some features do not work as well as they could and they charge for every additional feature you may want to use. Review Source Response from Binary Fountain June 25, 2019 Jordan, we really appreciate your feedback! Thank you for taking the time to leave us a review and for being a valued client. We will share this feedback with our product and customer success teams. Also, we will continue to make improvements to our products and reporting features. JP Jenifer P. Director of Community Outreach Health, Wellness and Fitness Used the software for: 6-12 months ### "Great potential, takes time to get fully implemented" June 24, 2019 4.0 Overall experience has been fine. The team is great to work with, biggest problem was not enough communication before the start for their team to understand what we needed so implementation was bumpy and took much longer than expected. We use the software in several different ways, to track social media ratings and reviews and respond to them, for our patient surveys and testimonials and to track trends on all types of issues across the cycles of our business. Pros Once implemented properly with all the correct information the system is easy to use and gives great information that we truly use to make business decisions based on feedback from our patients. Cons The implementation was tough. What you put in is what you get out so spending the time to ensure that it's correct and presented in the way you need for your business can be time consuming but once complete is mainly worth the effort. Review Source Response from Binary Fountain June 25, 2019 Thank you Jennifer for taking the time to leave us a review! We truly value your feedback. We will use your feedback to make sure our on-boarding process is improved. JN Jen N. Senior Brand Manager Real Estate Used the software for: 2+ years ### "Robust, easy to use platform " July 1, 2019 4.0 Pros It is a great platform that is easy to use for all of our community managers and it makes reviewing and responding to customer reviews easy and in one place, eliminating the need to log into different review sites to respond. They have also helped us with SSO so all users can easily log into the software and analytics are quite robust and easy to view. Cons Sometimes the service team can be a bit slow to respond to tickets. Review Source Response from Binary Fountain July 2, 2019 Hi Jen, we will share your feedback internally to our customer success team. Thank you for being a valued client and taking the time to leave us a review! RC Rebecca C. Account Strategist Hospital & Health Care Used the software for: 1-2 years ### "Excellent Review Management Tool" July 1, 2019 5.0 We have multiple locations in emergency medical field and each of our locations can manage all reviews across our various social channels simply with pre-built templates that can be edited to suit the customer review. Thank you Binary Fountain! You've made what could be a chore, a pleasure. Pros We have multiple locations in emergency medical field and each of our locations can manage all reviews across our various social channels simply with pre-built templates that can be edited to suit the customer review. Thank you Binary Fountain! You've made what could be a chore, a pleasure. Cons We would love it if the email / text tool were simplified somehow. Review Source Response from Binary Fountain July 2, 2019 Thanks for taking the time to leave a review, Rebecca! We will share your feedback internally and continue to improve our products and services. BM BARBARA M. Director, Marketing Hospital & Health Care Used the software for: 1-2 years ### "Great for Reputation Management" July 1, 2019 5.0 Pros Dashboard is comprehensive and customer service is great. Cons They are still working on building out the NPS and this is something that most companies have been gauging for a couple of years. Need to get this built in soon please! Review Source Response from Binary Fountain July 2, 2019 Hi Barbara, we value your feedback! Thank you for taking time to write a review! BS Ben S. Marketing Coordinator Real Estate Used the software for: I used a free trial ### "Recommended Reputation Management Provider!" July 29, 2021 4.0 Binary Fountain offers affordable, flexible and carte blanche reputation management solutions that allow for a complete and holistic approach to monitoring and improving our company's online reputation. Pros We love their reputation scoring system which factors in ratings and listing completeness across a multitude of online databases to really show us how our properties are being perceived. We love the option to pick and choose what reputation products we want, without having to sign on for everything! Cons Nothing at the moment comes to mind at the moment, we're pretty happy with how Binary Fountain is functioning for us! Review Source JF Joshua F. Director of Risk Management Hospital & Health Care Used the software for: 2+ years ### "Great company" July 1, 2019 5.0 I use Binary Fountain for my patient satisfaction surveys. It has been a great relationship and they are always finding ways to improve and provide better services. Pros User friendly, great layout on the website. I like getting the reminder emails as well. Cons None. the software works well and I have no issues Review Source Response from Binary Fountain July 2, 2019 Thanks for your feedback, Joshua! We are happy that our products are working for you. ND Nicole D. Marketing Assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Software!" July 1, 2019 5.0 It's been a great company to work with. Customer service is always extremely helpful, and the software is very user-friendly. Pros Very versatile and has many different functions that I am still learning about and utilizing. Cons No cons, typically easy to use and easy to get support when needed. Review Source Response from Binary Fountain July 2, 2019 Thank you for the review and for being a valued customer, Nicole! We appreciate your feedback! CL Cliff L. Marketing & Resident Relations Coordinator Real Estate Used the software for: 1-2 years ### "Ease of Use & Robust Reporting Capabilities " June 25, 2019 4.0 Pros It's reporting capabilities, cost and the accurate natural language processor help make this software one of the most effective ones I researched. Cons Not a deal breaker but I think the reporting options could be more visible to dashboard users in my opinion. Review Source Response from Binary Fountain June 27, 2019 Thanks, Cliff for your valuable feedback! DK David K. Practice Manager Hospital & Health Care Used the software for: 1-2 years ### "Great tool for managing online presence" June 25, 2019 5.0 We are much better able to manage our online presence. This is saving our marketing department (of 1 employee) time and ability to manage multiple sites in one location while also helping us communicate back to patients the quality of the work we do at our organization. Pros The Binary Fountain Tools are easy to use. All of the information we need to manage our online presence is in one location and we certainly have seen a good return on investment. Cons A few of the reports took a little time to troubleshoot and get set up, but customer service was helpful and it all works well now. Review Source Response from Binary Fountain June 26, 2019 Thank you, David for your feedback and for being a valued client! We are happy to hear that our products are helping your team save time. SZ Sara Z. Patient Experience Specialist Hospital & Health Care Used the software for: 1-2 years ### "Binary Fountain Review" July 1, 2019 5.0 Great customer service support! Pros Ease of use and simplicity. The website is easy to navigate. Cons Currently do not have anything negative that I can comment regarding the software. Review Source Response from Binary Fountain July 5, 2019 Thank you for being a valued customer and for taking the time to leave us a review, Sara! Similar Products Featured ## Related categories [Reputation Management](https://www.capterra.com/reputation-management-software/)