--- title: "NinjaOne Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about NinjaOne Software - reviews, pricing plans, popular comparisons to other Remote Support products and more." source_url: "https://www.capterra.com/p/184229/NinjaOne/" page_type: "product" language: "en" --- # NinjaOne Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 5, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) NinjaOne ## What is NinjaOne? NinjaOne is the leading Unified IT Operations platform, providing a seamless, single-pane solution to manage endpoints and support end-users. NinjaOne includes multiple secure one-click remote control options as well as behind-the-scenes remote management tools, including a remote terminal, task manager, Windows services manager, file explorer, and registry editor. Pairing remote support tools with proactive monitoring and other features provides a complete solution for endpoint support. ## What is NinjaOne used for? [IT Management](https://www.capterra.com/it-management-software/)[Remote Support](https://www.capterra.com/remote-support-software/)[Remote Monitoring and Management](https://www.capterra.com/remote-monitoring-and-management-software/) Recognitions Shortlist Best ease of use Overall rating Based on 296 user reviews Reviews sentiment Positive 97% Neutral 2% Negative 1% Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Computer Security / 2026 - Cybersecurity / 2026 - Help Desk / 2026 - IT Asset Management / 2026 - IT Management / 2026 - Managed Service Providers (MSP) / 2026 - Remote Support / 2026 - Network Monitoring / 2025 - Remote Monitoring and Management / 2025 - Server Management / 2025 Our "Best of" badge program showcases products with the highest ratings... - Help Desk / 2026 - IT Service / 2026 - ITSM / 2026 - Managed Service Providers (MSP) / 2026 - Network Monitoring / 2026 - Remote Monitoring and Management / 2026 - Remote Support / 2026 - Server Management / 2026 - Service Desk / 2026 Our "Best of" badge program showcases products with the highest ratings... ## NinjaOne alternatives Highest Rated [4.9 (490)](https://www.capterra.com/p/181954/Iru/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (1,821)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting price $104.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.9 (238)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (453)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/184229/NinjaOne/alternatives/) ## FAQs about NinjaOne Overview ### What problems does NinjaOne solve? NinjaOne solves slow, reactive endpoint support by giving IT teams and MSPs one place to monitor device health, deploy patches and software, automate repetitive maintenance, and remote into machines without complex setup. Help desks, system administrators, and lean technician teams use it to reduce manual work, catch issues early, and manage large fleets efficiently. Answer based on 199 reviews Overview ### Which roles and teams benefit most from NinjaOne? NinjaOne is most used by IT managers, system administrators, technicians, and support teams that need centralized endpoint monitoring, patching, remote access, and device maintenance. MSP owners, executives, and IT leaders use it to standardize operations, improve service delivery, track asset health, and maintain visibility across distributed environments. Answer based on 294 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is NinjaOne built for? NinjaOne is built for small businesses and IT service organizations, with 80% of reviewers from small companies and 46% from Information Technology and Services. It also serves managed service providers and internal IT teams in Computer & Network Security at 9%, plus Computer Software at 4%, for endpoint management and support. Answer based on 294 reviews Features and Usability ### What are the key features of NinjaOne? NinjaOne includes core remote monitoring and management features like patch management, remote access/control, script management, and real-time alerts from a centralized dashboard. Differentiating capabilities include automation workflows, software deployment, device inventory and asset tracking, plus reporting tools for endpoint health, updates, and client-facing status visibility. Answer based on 99 reviews Integrations ### Which third-party tools and platforms does NinjaOne integrate with? NinjaOne integrates with over 40 third-party tools, with reviewer-confirmed connections to TeamViewer, Bitdefender GravityZone, IT Glue, Microsoft 365, OneLogin, and SherpaDesk. Its catalog also includes Autotask PSA, ConnectWise PSA, HaloPSA, Cisco Duo, CrowdStrike, MSP360 Backup, Malwarebytes Endpoint Protection, and Microsoft Intune. Answer based on 71 reviews Getting Started and Support ### How easy is it to onboard and train a team on NinjaOne? NinjaOne is generally quick to onboard, with live online sessions, webinars, videos, and documentation available for training. Reviewers say technicians and experienced admins become productive fast thanks to the intuitive interface, while new users and teams configuring policies, scripting, or advanced features usually need more time and guidance. Answer based on 31 reviews Getting Started and Support ### What customer support options does NinjaOne offer, and how do users rate the experience? NinjaOne offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users generally describe support as responsive, knowledgeable, and easy to reach, with same-day answers and helpful documentation. A few reviews mention weaker experiences, including declining quality or less-helpful responses in some cases. Answer based on 122 reviews Security ### How does NinjaOne handle data security and access control? NinjaOne uses MFA, centralized access control, patch management, antivirus integrations, backup monitoring, failed-login alerts, and remote access tools to protect endpoints and networks. It also supports audit-style reporting for access, system status, antivirus, and updates. Some reviewers note weak vulnerability management, limited permission granularity, and incomplete external authentication integrations. Answer based on 23 reviews Features ### What features does NinjaOne offer for IT management? NinjaOne covers core IT management needs with remote monitoring, patching, backup, automation, remote access, and policy management. MSPs and internal IT teams often find the feature set easy to adopt and regularly updated, though some advanced automation, analytics, reporting customization, and niche integrations still feel limited or take time to configure. Answer based on 60 reviews ## Who uses NinjaOne? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 6,383 Remote Support reviews Capterra data shows that buyers of remote support software rank the following features as their top priorities: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) NinjaOne supports all three features that reviewers rate most highly: **Remote Access/Control**, **Access Controls/Permissions**, and **Unattended Access**. Together, these capabilities let IT teams connect to devices directly, manage user access with the right level of control, and reach unattended endpoints when no end user is available, helping businesses resolve issues faster, maintain security standards, and keep systems running with less downtime. Remote Access/Control 4.8 (100) 82.00% of 100 reviewers that rated this feature as important or highly important With this capability, you can easily and securely access and control remote devices across Windows, Mac, and Linux. Reviewers appreciate the multiple integration options with Splashtop and TeamViewer, the simple interface, and fast connections, though some mention occasional connection issues. Access Controls/Permissions 4.1 (24) 70.83% of 24 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Unattended Access 4.3 (32) 75.00% of 32 reviewers that rated this feature as important or highly important Manage computers located anywhere without the remote customer present at the other end Real-Time Notifications 4.5 (53) 81.13% of 53 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Screen Sharing 4.7 (19) 68.42% of 19 reviewers that rated this feature as important or highly important Digitally share screen view with others Patch Management 4.4 (82) 85.37% of 82 reviewers that rated this feature as important or highly important NinjaOne offers automated, reliable patch deployment that saves time and keeps systems secure. Users think it’s easy to set up, supports policy customization, and works well for Windows, but some mention inconsistent performance and lack of Linux server patching. NinjaOne 264 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Action Management: Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Monitoring: Track and report on everything that happens within the system or network - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - Annotations: Highlight content and/or make notations about parts of content - Anomaly Detection: Automatically identify unusual behavior - Anomaly/Malware Detection: Automatically identify and flag unusual behaviors and malicious software - Anti Virus: Prevents, detects and removes malware - API: Application programming interface that allows for integration with other systems/databases - App Management: Download applications that can be internally saved - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Application Security: Identify and respond to security threats to developed applications - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Assessment Management: Creation, administration, and evaluation of assessments or tests - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Automated Containment: Decrease exposure from vulnerability by automatically implementing temporary (or permanent) compensating controls - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Backup: Data is backed up automatically to prevent data loss - Automatic Patch Deployment: Set a time to deploy patches automatically - Automatic Scans: Setup recurring or automatic scans - Automatic User/Device Recognition: The system can automatically recognize a user and/or device - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Availability Testing: Test the availability of websites and/or browsers - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Backup Log: Records the events that occur during a backup process - Backup Scheduling: Schedule automatic backups by selecting the frequency of data backup jobs - Bandwidth Monitoring: Measure the actual bandwidth available on a local network (LAN or WiFi) - Bare-Metal Restore: Restore a physical server or computer to its original state (i.e., rebuild from scratch) for data recovery - Baseline Manager: Define network parameters and threshold settings to monitor network health and take necessary precautions - Behavioral Analytics: Track and analyse user behavior within a system or network - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Bootable Media Creation: Formatting of data on USB devices to create bootable media. - Build Automation: Writing code or scripts to automate repetitive tasks, streamline processes, and increase efficiency within an IT environment - Business Impact Analysis: Predicts the consequences of disruption to a business function. - BYOD Management: Manage and secure access to business data and applications on personal devices. - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Capacity Planning: Determine and plan production capacity based on changing demands - Change Tracking: Track changes in laws and regulations and compare previous legislation to current legislation - Chat/Messaging: Communicate using direct chat or messages within the system - Checklists: An itemized to do list that can be edited as tasks are completed - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Cloud Backup: Process of backing up of files and applications to cloud-based remote servers for protection of data - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Compression: Reduction in the number of bits needed to represent data - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Continuous Monitoring: Conduct tracking and assessment of application and device behavior without breaks or interruptions - Contract/License Management: Track, store, and access client contracts or licenses - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - CPU Monitoring: Monitor performance details involving CPU/memory utilization - Credential Management: Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Import/Export: Import and export data to and from software applications - Data Management: Ability to handle large datasets - Data Migration: Move from one database to another, or upgrade the version of database software being used - Data Recovery: Ability to restore deleted, hidden, or lost data from an email server/system - Data Replication: Process of copying and storing data in more than one site or node - Data Retention Management: Manage/customize policies to organize data and determine where data should be stored or archived and for how long. - Data Security: Protect sensitive data for digital privacy - Data Storage Management: Manage and store data in a database - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Visualization: Graphical representation of data - Deduplication: Data compression technique for eliminating duplicate copies of repeating data - Deployment Management: Manage the processes involved when making the application ready for use - Device Auto Discovery: Automatically scan the network for devices and take pre-defined actions upon discovery - Device Management: Maintenance and upkeep of physical and/or virtual devices - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - Differential Backup: Cumulative backup of all changes made since the last full backup - Disaster Recovery: Plan and implement business continuity measures in case of unforeseen events - Disk Image Creation: Creation of a disk, OS, or system image, used to backup and recover source data. - Disk Partitioning: Process of creating storage regions (partitions) on a disk. - Disk Wipe: Process of permanently removing all data from a disk. - Document Automation: Automated or logic-based workflows that assist in the creation of electronic documents - Document Capture: Scan, move or upload electronic files within the software's repository - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Documentation Management: Manage product specific documents in a categorized order - Downtime Tracking: Track unplanned equipment or network failures - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Duplicate Detection: Compare new data with existing records to detect duplicate entries - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Encryption: Convert data into a code for security - Endpoint Management: Track status, assign actions, and control access to systems for devices within the organization - Endpoint Protection: Protect users working remotely and provide secure environments for personal devices to access company programs - Enrollments/Onboarding: Manage the enrollment and onboarding of all new members and accepted applications - Event Logs: A chronological record of actions or occurrences within a network, software, or process - External Storage Device Blocking: Restrict data transfer to and from external storage systems such as USB and disk drives - File Encryption: Encrypts data within the file, which can only be decrypted using a password or encryption key - File Management: Create, save, and store files - File Quarantining: Isolate suspicious files to prevent harm to computer systems - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Sync: Process of updating files across multiple locations - File Transfer: Move files across different systems or networks - Firewalls: Monitor and control network/web traffic based on predetermined rules, protecting against unauthorized access and threats - For MSPs: Intended to be used by managed service providers - For the IT sector: Specifically developed for the IT sector - For Websites: Software is used for working on online pages - Forms Management: Store, manage and track all forms in a centralized location - Full Backup: Copy of all data files across an environment. - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Image Deployment: Deployment of disk, OS, or system image across multiple environments. - Image Merging: Consolidation of multiple images into one file. - Incident Management: Manage and track all disruptions and incidents - Incident Response Checklists: Checklist to confirm the incident and response. - Incremental Backup: Copy only the new data that has been changed or created since the previous backup - Inventory Management: Track and manage inventory levels to maintain proper supply - IP Address Monitoring: Monitor the IP addresses of the incoming traffic - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Tracking: Record and follow the progress of every issue - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - IT Incident Management: Manage incidents related to outages or breaches in functionality of IT systems - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - Kiosk Mode: Ensures that only certain features of the devices are accessible and the rest are hidden/unavailable for usability/security reasons - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Library: A repository of previously used/received RFP questions with responses - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - License Management: Track and organize the number of licenses available to the organization - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Mobile Content Management: Creating, updating, monitoring accuracy, and ensuring brand consistency for all materials distributed to mobile devices. - Mobile Device Management: Control, secure and enforce policies on mobile devices such as smartphones, tablets etc. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Device Support: Support multiple types of devices - Multi-Factor Authentication: Request two or more credentials to prove user's identity before granting access to systems - Multi-Location Monitoring: Monitor networks, websites, or other assets across multiple locations - Multi-OS: Support multiple operating system - Multiple Format Support: Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Network Analysis: Run tests on a network to find the root cause of network issues - Network Monitoring: Tracks and makes accessible data on the health of servers and other network components. - Network Resource Management: Monitor and manage resource utilization for network infrastructure - Network Security: Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources - Network Wide Management: The ability to manage all patches within a network - OS Imaging: Manage and capture images of an OS from a desired system - Password Management: Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords - Patch Management: NinjaOne offers automated, reliable patch deployment that saves time and keeps systems secure. Users think it’s easy to set up, supports policy customization, and works well for Windows, but some mention inconsistent performance and lack of Linux server patching. - Patch Prioritization: Determine which patches should receive immediate attention - Patch Testing: Test patches before deployment to mitigate security risks - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Performance Monitoring: Monitoring and measurement of relevant metrics to assess the performance of IT resources - Policy Management: Create, manage, and track policies and procedures within an organization - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Ransomware Protection: Protects systems from ransomware attacks and mitigates attack risks - Real-time Alerts: Receive notification of issues as soon as they occur - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Relationship Mapping: Creating relationships between different IT assets to define their status and dependencies in a network - Release & Deployment: Planning, coordinating, and executing the deployment of software or system changes into a live or production environment - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Remediation Management: Identify and orchestrate execution of actions needed to restore systems to optimal conditions - Remote Access & Monitoring: Control system behavior and appearance, and access and report on system status/health from a distant location - Remote Access/Control: With this capability, you can easily and securely access and control remote devices across Windows, Mac, and Linux. Reviewers appreciate the multiple integration options with Splashtop and TeamViewer, the simple interface, and fast connections, though some mention occasional connection issues. - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Remote Update/Installation: Deploy updates or install new software remotely - Remote Wipe: Remotely delete data from devices without needing physical access - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Risk Analysis: Analyze potential risks across the organization - Risk Assessment: Initiate collection and analysis of known risks - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduled Testing: Run diagnostic tests at predetermined times - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Secure Login: At least a username and password is required to access the system - Security Auditing: Systematic evaluation of the security of a company's overall security system and situation - Security Management: Manage and control the security aspects of an organization's digital assets, resources, and operations - Security Tools: Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Service History: Track work performed and resources used for past customers, sites, or assets - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Session Recording: Record active support and chat sessions for auditing and training - Simple Network Management Protocol (SNMP): Internet standard protocol for collecting information about managed devices on a network - Single Sign On: Allow users to access multiple services after entering their login credentials once - Software Management: Allows businesses to manage the software installed on their devices. - SSL Monitoring: Ensure SSL certifications are active - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Synchronization Scheduling: Create a schedule when files and folders are synchronized - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Threat Intelligence: Information to prevent, understand and identify cyber threats - Threat Response: Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm - Threshold Alerts: Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Unattended Access: Manage computers located anywhere without the remote customer present at the other end - Uptime Reporting: Track the availability time for a designated network or website over a given period of time - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Version Control: Track revisions and updates made to files and navigate between different versions - Virtual Machine Monitoring: Track and manage virtual machines (VMs) running on physical host machines - Virtualization: Create a virtual version of operating systems, storage devices, or computer network resources - VM Backup: Copying of data on a virtual machine (VM) in a VMware environment to prevent data loss - VPN: Extend virtual private network over public networks to enable protected information exchange - Vulnerability Assessment: The process of identifying, quantifying, and prioritizing the vulnerabilities in a system. - Vulnerability Management: Detect (and block) vulnerabilities and threats in your applications based on vulnerability information - Vulnerability Protection: Safeguards to protect network vulnerabilities - Vulnerability Scanning: Discover patch statuses and vulnerabilities - Vulnerability/Threat Prioritization: Classify levels of threat and organize actions based on priorities - Web Access/Restoration: Web Access/Restoration - Whitelisting/Blacklisting: Control system access and/or deliverability for applications and email addresses - Wireless Internet Access Control: Control and manage access to wireless networks - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (296) 4.5 Based on 296 reviews ## Pricing Value for money 4.6 (281) [View all Pricing Plans](https://www.capterra.com/p/184229/NinjaOne/pricing/) Value for money 4.6 (281) 4.6 Based on 281 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[ Cisco Duo](https://www.capterra.com/p/228827/Duo-Security/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ IT Glue](https://www.capterra.com/p/170401/ITGlue/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (286) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (286) 4.7 Based on 286 reviews ## User reviews Overall rating 4.7 Based on 296 reviews Filter by rating 5(234) 4(53) 3(5) 2(2) 1(2) Mentioned topic Sorted by most recent IG Isaac G. Controller Machinery ### "Great up-and-coming RMM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 17, 2026 Pros They provide an easy way for our outsourced IT department to handle tickets on our in-house machines. Cons NinjaOne is a bit expensive, and it's still lacking in some areas compared to other RMMs, but they update often. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS Daniel S. Security Alignment Engineer Information Technology and Services ### "Great RMM tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 12, 2026 Pros Much less expensive than other RMMs for a great value. Makes deployment of almost any software a breeze with its file transfer scripts. Cons Truly the only downside to the remote access is that you can't pop out 2 windows for using 2 monitors Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) More features that were easier to use. We were already moving here, AND it cost less Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD Josh D. IT Support Engineer Information Technology and Services ### "Powerful RMM Platform with Excellent Remote Access and Automation Features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 7, 2026 Overall, my experience with NinjaOne has been very positive. It strikes a good balance between functionality and ease of use, making it easy to manage devices, deploy changes and provide remote support from a single platform. The strong remote access tools, automation capabilities, alerting and responsive support make it a reliable solution for day-to-day IT operations. While some advanced features could be improved, it's one of the better RMM products I've worked with and is a platform I would happily continue using. Pros : NinjaOne offers great value for money and has become one of the better RMM platforms I've used. We use it primarily for device monitoring and management, and it excels when it comes to remote access for both servers and end-user devices. The platform is easy to navigate, making day-to-day administration straightforward, even for larger environments. Deployment of scripts, automations and configuration changes is simple and can be done silently in the background, which saves a huge amount of time. Alerting is reliable and provides good visibility into issues before users report them. Ticket management is well integrated and helps keep support work organised, while customer support is generally very responsive and helpful when issues do arise. The platform also makes it easy to support clients remotely without needing multiple different tools. Cons While NinjaOne is easy to use, some areas can feel a little too simplified and lack the advanced functionality available in some competing RMM platforms. Certain reporting and customisation options could be more powerful, especially for organisations with complex requirements. Ticketing works well for general support but may not be as feature-rich as dedicated PSA solutions. The user interface is clean and easy to learn, but there are occasional areas where finding specific settings or generating detailed reports takes more effort than expected. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Better RMM/remote connection solution in one. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PB Paul B. Senior Tech Partner Information Technology and Services ### "Ninja RMM for an MSP" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 8, 2026 Really good and a massive improvement on our previous RMM platform we used to use, the reporting also gives us a deep insight to potential issues which allows us to be proactive and also creates sales opportunities Pros How efficient it is and the speed at which we can connect to end users, we can be connected to a device within seconds and this improves the overall end user experiance. Cons You have to click the prompt every time you connect to a remote session, other than that we have the very occasional issue where we need to restart the service. Switched from [Atera](https://www.capterra.com/p/144309/Atera/) We had issues with Atera and Splashtop reliability Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BH Bradley H. Head of Managed Services Information Technology and Services ### "Ninja One - The Answer to MSP Issues" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2026 Ninja has been the answer to all our problems as an MSP. Originally we went with Atera for our primary RMM software, however we found some certain core fundamental features to be extremely painful (Script running, Remote Access, Patching, reliability etc.) hence the decision to move. In comes Ninja. Ninja nails all the fundamentals perfectly, and then you get onto the more advanced features which are all thoughtful changes with MSP's pains are the forefront of their decisions. Every member of the team I've worked with have been golden too (Special shoutout to \[sensitive content hidden\] for managing our account!). Pros Ninja has changed our business' ability to remotely support our clients with it's speed, reliability and functionalities. Ninja really focuses on the core functions of an RMM tools and has worked with care to perfect the day to day things, and as people in the MSP space know every second counts. On top of this, the account management from \[sensitive content hidden\] has been superb. She's made sure we have regular check ins on a consistent basis and has gone beyond the scope of an account manager many times by drilling further into our businesses success and offering advice and materials to further the growth of our business. All in all, a fantastic product with fantastic support to go along with it. Cons So far, I haven't found anything I dislike about the product majorly. A lot of the areas I may have difficulty with are merely just learning curves on my part. Switched from [Atera](https://www.capterra.com/p/144309/Atera/) Atera failed to meet the minimum standards of what we expected from an RMM solution, and was convoluted unnecessarily at times. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KW Kian W. Support Engineer Information Technology and Services ### "Excellent All-in-One IT Management Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2026 My overall experience with NinjaOne has been excellent. It has improved visibility across devices, made remote access and patch management easier, and helped streamline support workflows. The platform feels dependable and well organized, and it has reduced the amount of manual work required to manage endpoints. I would recommend NinjaOne to teams looking for a strong, easy-to-use IT management solution. Pros NinjaOne is easy to use, reliable, and makes endpoint management much more efficient. I like how simple it is to monitor devices, deploy updates, manage tickets, and provide remote support from one platform. The interface is clean, deployment is straightforward, and the automation tools save a lot of time. Customer support has also been responsive and helpful when needed. Cons There is not much to dislike, but some advanced features can take a little time to learn and configure properly. I would also like to see even more customization options for reporting and dashboards. Overall, these are minor issues compared to the value the platform provides. Switched from [Atera](https://www.capterra.com/p/144309/Atera/) Errors with remote connections and missing a few essentials Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Bobby A. Technical Support Information Technology and Services ### "Smoother and cleaner experience than our previous stack" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2026 Overall, our experience with NinjaOne has been very positive. Since moving over from Kaseya’s stack in February 2025, our team has had a much easier time managing devices, handling remote support, and staying on top of tickets and deployments. The platform feels modern, reliable, and much more user-friendly. It has helped make our support process more efficient, and it gives us better visibility into the endpoints we manage. There was a learning curve during the transition, but once we got comfortable with it, NinjaOne became a much better fit for how we work. Pros What I like most about NinjaOne is how clean and easy it is to use compared to the Kaseya stack we moved from. We started using NinjaOne in February 2025, and the overall experience has been much smoother for our team. Remote access, ticket visibility, patching, and endpoint management are all easier to work with day to day. The interface is straightforward, and it does not feel like we have to fight the system just to get basic tasks done. Customer support has also been solid whenever we have needed help. Cons There are still a few areas where I think NinjaOne could improve. Some settings and workflows take a little time to get used to, especially when coming from a different stack like Kaseya. There are also a few reporting and automation features that I would like to see become more customizable. Nothing has been a major dealbreaker for us, but there is definitely room for continued improvement as the platform grows. Switched from [Kaseya BMS](https://www.capterra.com/p/158273/Kaseya-BMS/) [IT Glue](https://www.capterra.com/p/170401/ITGlue/) [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) We moved away from Kaseya due to some vendor complications. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Daniel G. Helpdesk Engineer Information Technology and Services ### "The One and Only NinjaRMM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2026 I would describe our overall experience with NinjaOne as enlightening. We have yet to find a better solution for our MSP company. Pros NinjaOne has incredible tools and features. Very friendly UI, easy setup with a simple .exe to run. We use this product every day, it is very affordable, allows us to upkeep tickets and remote into client machines. Cons There is very little to say about NinjaOne that is bad. However, we do experience the occasional issue of the service breaking within the OS. Typically, a very easy fix. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ET eldho T. battery test tecnition Electrical/Electronic Manufacturing ### "excellent tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2026 Users consistently praise the modern, clean, and easy-to-navigate dashboard. Frequently rated highly for fast response times and helpful engineering staff. Pros The HTML5-based user interface is highly responsive, allowing technicians to move quickly between dashboard Cons The total system filters out alert clutter, enabling teams to target unhealthy endpoints efficiently. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Blake A. IT Technician Retail ### "Reliable RMM That Actually Delivers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2026 The thing about NinjaOne is that it’s been that kind of solution where everyone goes about their day because it gets the work done, which is what an RMM should be able to do. The onboarding was a bit of a pain but it got better once things started falling into place. All in all, it's something I would recommend to anyone. Pros NinjaOne has truly made endpoint management easier. The dashboard provides all the information needed, and it does not feel overwhelming at all. Patching and remote access both work effectively, and this may seem simple, but this is something that few products can achieve. It allows us to save a lot of time that would otherwise be wasted on communication. Cons While the initial configuration and setup process may require some more effort than anticipated, particularly while setting up policies and automation, the documentation is fairly good, though one may have to do a bit of digging at times. Not deal breakers by any means, but something to consider nonetheless. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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