# NinjaOne Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of NinjaOne Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of NinjaOne Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/184229/NinjaOne --- # NinjaOne Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 12, 2025 Written byBarkha Bali Barkha Bali Content Writer Barkha Bali is a writer at Capterra. She provides insights to help small and midsize businesses identify the right software for their needs by analyzing more than 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra so... [See bio & all articles](https://www.capterra.com/resources/author/bbali/) Content Writer Edited byMehar Luthra Mehar Luthra Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Written by [Barkha Bali](https://www.capterra.com/resources/author/bbali/) Content Writer Barkha Bali is a writer at Capterra. She provides insights to help small and midsize businesses identify the right software for their needs by analyzing more than 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra software advisors and buyers. Edited by [Mehar Luthra](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade in the editorial space, having served as a content writer, editor, editorial head, and now as a team lead. [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) NinjaOne NinjaOne Overview: ### Key takeaways Insights from verified Capterra reviews NinjaOne empowers small IT teams to manage endpoints, automate patching, and monitor devices across Windows, Mac, and Linux systems. It’s most used by IT service providers and software services firms. Reviewers highlight its fast setup and automation tools. Remote background mode and compound conditions offer advanced control, though dashboard customization remains limited. ### Our verdict If your team needs quick, low-effort endpoint management with automation, NinjaOne delivers. It’s great for simplifying daily tasks like patching and monitoring without the usual setup hassle. That said, dashboard customization is limited, and pricing isn’t always clear. Still, if your priority is saving time and boosting efficiency, it’s a solid pick. Overall rating Based on 282 user reviews Reviews sentiment Positive 97% Neutral 2% Negative 1% Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## NinjaOne alternatives While NinjaOne supports remote monitoring and endpoint management, teams prioritizing deeper ticketing workflows, simplified pricing, or more customizable dashboards may want to explore other solutions. Highest Rated [4.9 (477)](https://www.capterra.com/p/181954/Iru/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (1,462)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting price $795.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.9 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) Starting price $67.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/184229/NinjaOne/alternatives/) ## Who uses NinjaOne? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## NinjaOne's interface The interface is structured to provide fast access with minimal training. Reviews highlight its intuitive layout, clear navigation, and automation-friendly design. Some mention limited customization in dashboards and reporting as a minor friction point. 2+ Barkha Bali Content Writer NinjaOne’s layout supports quick task execution for remote monitoring and help desk workflows. New staff can navigate the system with minimal guidance, reducing onboarding time and avoiding support errors tied to complex configurations. Ease of Use 4.7 (282) 4.7 Based on 282 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Barkha Bali Content Writer NinjaOne’s top-rated features work together to streamline remote IT operations. Automated patching, real-time visibility, and secure remote access help teams reduce downtime, respond faster, and manage endpoints without constant manual intervention. Features 4.5 (282) 4.5 Based on 282 reviews The NinjaOne features below were rated highest by reviewers. Our commentary is based on reviewer sentiment and collective feedback from all published reviews. Remote monitoring & management 4.6 (27) 27 reviewers rated this feature Technicians can monitor endpoints across operating systems with minimal effort. This feature saves time and reduces travel by enabling remote troubleshooting from a single dashboard. Remote access/control 4.4 (72) 72 reviewers rated this feature Supports secure, fast sessions across Windows, Mac, and Linux. Stability and ease of use stand out, especially when integrated with TeamViewer and Splashtop. Remote support becomes straightforward and reliable. Alerts/escalation 4.3 (31) 31 reviewers rated this feature Configurable alerts and escalation paths help teams avoid issues. This feature improves response time and ensures critical problems are flagged without manual oversight. Patch management 4.2 (56) 56 reviewers rated this feature Automates updates for endpoints and servers, reducing manual work. Flexible policies and seamless Windows patching simplify approval workflows and integrate well with tools like InTune. Server monitoring 4.1 (37) 37 reviewers rated this feature Provides visibility into server health and performance. This helps IT teams proactively manage uptime and detect issues before they escalate. Real-time monitoring 4.1 (35) 35 reviewers rated this feature Delivers continuous insights into system status. It supports faster troubleshooting and helps maintain operational stability across distributed environments. Advanced automations 0 reviewers rated this feature Enables technicians to create multi-step workflows using custom scripts and triggers. These automations can be scheduled or event-based, helping teams reduce manual tasks, enforce policies, and respond to system changes in real time. Compound conditions 0 reviewers rated this feature Allows users to define granular monitoring rules using multiple conditions. This helps IT teams detect nuanced issues, like CPU spikes only during business hours, and tailor alerts to match specific operational thresholds. AI-assisted patch approvals 0 reviewers rated this feature Uses AI to recommend patch actions based on historical behavior and system context. This helps reduce decision fatigue, speeds up patch cycles, and minimizes the risk of applying unnecessary or disruptive updates. Remote background mode 0 reviewers rated this feature Lets technicians perform maintenance tasks, like script execution or service restarts, without interrupting end users. It supports silent troubleshooting and reduces downtime during business hours. Linux CVSS scores 0 reviewers rated this feature Adds vulnerability scoring for Linux patches, helping technicians prioritize updates based on severity. This improves visibility into critical common vulnerabilities and exposures (CVEs) and supports faster, risk-based patching decisions. Custom field tabs 0 reviewers rated this feature Lets users organize custom fields into tabs for cleaner layouts and faster navigation. This update improves scalability and makes large configurations easier to manage. ServiceNow integration update 0 reviewers rated this feature Enhances ticket syncing and incident creation between NinjaOne and ServiceNow. Admins can now control comment visibility and automate incident generation from alerts. Patch scheduling redesign 0 reviewers rated this feature Introduces staggered scan and apply options to reduce network strain. Admins can now schedule patch jobs without creating multiple policies, improving control over infrastructure load. All key features (201) Define levels of authorization for access to specific files or systems 70.83% of 24 reviewers that rated this feature as important or highly important Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal 0% of 0 reviewers... Integrates with Active Directory 0% of 0 reviewers... Dashboard to view the status of ongoing processes, identify current incidents and track past activities 0% of 0 reviewers... Track and report on everything that happens within the system or network 0% of 0 reviewers... Track and document all activities across devices, networks, and other systems 100.00% of 6 reviewers that rated this feature as important or highly important Enables technicians to create multi-step workflows using custom scripts and triggers. These automations can be scheduled or event-based, helping teams reduce manual tasks, enforce policies, and respond to system changes in real time. 0 reviewers rated this feature Uses AI to recommend patch actions based on historical behavior and system context. This helps reduce decision fatigue, speeds up patch cycles, and minimizes the risk of applying unnecessary or disruptive updates. 0 reviewers rated this feature Configurable alerts and escalation paths help teams avoid issues. This feature improves response time and ensures critical problems are flagged without manual oversight. 31 reviewers rated this feature Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 81.13% of 53 reviewers that rated this feature as important or highly important Tools for the systematic analysis of various types of data or statistics 0% of 0 reviewers... Prevents, detects and removes malware 100.00% of 10 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases 0% of 0 reviewers... Download applications that can be internally saved 0% of 0 reviewers... Track, manage and store the applications of potential future members, customers or candidates 0% of 0 reviewers... Identify and respond to security threats to developed applications 0% of 0 reviewers... Manage the process of evaluating documents or requests submitted for approval 100.00% of 1 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes 0% of 0 reviewers... Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle 60.00% of 5 reviewers that rated this feature as important or highly important Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws 100.00% of 1 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. 0% of 0 reviewers... Verify the identity of users/devices to enable secure access 0% of 0 reviewers... Tickets are automatically assigned to specific agents based on predefined rules 37.50% of 8 reviewers that rated this feature as important or highly important Automatically create schedules based on business needs or employee availability and qualifications 0% of 0 reviewers... Data is backed up automatically to prevent data loss 0% of 0 reviewers... Set a time to deploy patches automatically 94.12% of 17 reviewers that rated this feature as important or highly important Setup recurring or automatic scans 0% of 0 reviewers... Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients 0% of 0 reviewers... Test the availability of websites and/or browsers 0% of 0 reviewers... Create backups and provide methods to recover deleted/lost data 0.00% of 2 reviewers that rated this feature as important or highly important Records the events that occur during a backup process 100.00% of 1 reviewers that rated this feature as important or highly important Schedule automatic backups by selecting the frequency of data backup jobs 0% of 0 reviewers... Measure the actual bandwidth available on a local network (LAN or WiFi) 0% of 0 reviewers... Restore a physical server or computer to its original state (i.e., rebuild from scratch) for data recovery 0% of 0 reviewers... Track and analyse user behavior within a system or network 0% of 0 reviewers... Create, manage, and send invoices or bills to customers 0% of 0 reviewers... Formatting of data on USB devices to create bootable media. 0% of 0 reviewers... Communicate using direct chat or messages within the system 0% of 0 reviewers... Private online space that lets businesses securely share documents and provide information access to clients 0% of 0 reviewers... Process of backing up of files and applications to cloud-based remote servers for protection of data 0% of 0 reviewers... Provides a channel for team members to share media files, communicate, and work together 0% of 0 reviewers... Track and report regulatory data to either internal management or external stakeholders 100.00% of 2 reviewers that rated this feature as important or highly important Allows users to define granular monitoring rules using multiple conditions. This helps IT teams detect nuanced issues, like CPU spikes only during business hours, and tailor alerts to match specific operational thresholds. 0 reviewers rated this feature Reduction in the number of bits needed to represent data 0% of 0 reviewers... Identify component attributes like servers, hardware, software, and manage relationships across all services 0% of 0 reviewers... Conduct tracking and assessment of application and device behavior without breaks or interruptions 0% of 0 reviewers... Monitor performance details involving CPU/memory utilization 0% of 0 reviewers... Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation 0% of 0 reviewers... Lets users organize custom fields into tabs for cleaner layouts and faster navigation. This update improves scalability and makes large configurations easier to manage. 0 reviewers rated this feature Provide online support for your customers through live chat or help desk functionality 0% of 0 reviewers... Add customized logos and colors to align with company branding 27.27% of 11 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases 0% of 0 reviewers... Customize contracts and forms to collect specific information 0% of 0 reviewers... Alter the layout and content of reports 0% of 0 reviewers... Pre-designed layouts that can be customized to match preferences and requirements 100.00% of 1 reviewers that rated this feature as important or highly important Create labels for products that contain required information such as colors, sizes, dates, etc. 0.00% of 2 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics 36.36% of 11 reviewers that rated this feature as important or highly important Import and export data to and from software applications 77.78% of 9 reviewers that rated this feature as important or highly important Ability to restore deleted, hidden, or lost data from an email server/system 0% of 0 reviewers... Process of copying and storing data in more than one site or node 0% of 0 reviewers... Protect sensitive data for digital privacy 100.00% of 2 reviewers that rated this feature as important or highly important Manage and store data in a database 100.00% of 2 reviewers that rated this feature as important or highly important Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency 0% of 0 reviewers... Graphical representation of data 0% of 0 reviewers... Manage the processes involved when making the application ready for use 66.67% of 9 reviewers that rated this feature as important or highly important Automatically scan the network for devices and take pre-defined actions upon discovery 0% of 0 reviewers... Maintenance and upkeep of physical and/or virtual devices 87.50% of 8 reviewers that rated this feature as important or highly important Access client's system information, including hardware and software configuration, to perform diagnostics 100.00% of 3 reviewers that rated this feature as important or highly important Cumulative backup of all changes made since the last full backup 0% of 0 reviewers... Creation of a disk, OS, or system image, used to backup and recover source data. 0% of 0 reviewers... Store and organize documents in a centralized system 0.00% of 1 reviewers that rated this feature as important or highly important Manage product specific documents in a categorized order 0% of 0 reviewers... Compare new data with existing records to detect duplicate entries 0% of 0 reviewers... Receive and/or send email notifications for urgent updates, requests, or other information 0% of 0 reviewers... Pre-made examples and templates for emails 0% of 0 reviewers... Convert data into a code for security 0% of 0 reviewers... Track status, assign actions, and control access to systems for devices within the organization 0% of 0 reviewers... Protect users working remotely and provide secure environments for personal devices to access company programs 0% of 0 reviewers... A chronological record of actions or occurrences within a network, software, or process 100.00% of 1 reviewers that rated this feature as important or highly important Encrypts data within the file, which can only be decrypted using a password or encryption key 0% of 0 reviewers... Create, save, and store files 0% of 0 reviewers... Public or private sharing of digital files such as documents, audio/video, images, and more 33.33% of 3 reviewers that rated this feature as important or highly important Process of updating files across multiple locations 0% of 0 reviewers... Move files across different systems or networks 0.00% of 1 reviewers that rated this feature as important or highly important Intended to be used by managed service providers 33.33% of 3 reviewers that rated this feature as important or highly important Specifically developed for the IT sector 0% of 0 reviewers... Software is used for working on online pages 100.00% of 1 reviewers that rated this feature as important or highly important Copy of all data files across an environment. 0% of 0 reviewers... Managing service requests, incidents, IT issues & support with a ticketing system 0% of 0 reviewers... Compliant with HIPAA, which sets standards for sensitive patient data protection 0% of 0 reviewers... Deployment of disk, OS, or system image across multiple environments. 0% of 0 reviewers... Manage and track all disruptions and incidents 50.00% of 14 reviewers that rated this feature as important or highly important Copy only the new data that has been changed or created since the previous backup 0% of 0 reviewers... Track and manage inventory levels to maintain proper supply 58.82% of 17 reviewers that rated this feature as important or highly important Monitor the IP addresses of the incoming traffic 0% of 0 reviewers... Inspecting the issue resolution process for compliance with related systems and regulatory guidelines 100.00% of 4 reviewers that rated this feature as important or highly important Identify and respond to unexpected problems or failures (ie. "negative events") 0% of 0 reviewers... Managing inventories and tracking changes to hardware and software configurations 53.33% of 15 reviewers that rated this feature as important or highly important Monitor the movement of one or more IT assets throughout the organization 100.00% of 2 reviewers that rated this feature as important or highly important Manage incidents related to outages or breaches in functionality of IT systems 0% of 0 reviewers... Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more 50.00% of 2 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support 0% of 0 reviewers... Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills 0% of 0 reviewers... Track and organize the number of licenses available to the organization 0.00% of 1 reviewers that rated this feature as important or highly important Adds vulnerability scoring for Linux patches, helping technicians prioritize updates based on severity. This improves visibility into critical common vulnerabilities and exposures (CVEs) and supports faster, risk-based patching decisions. 0 reviewers rated this feature Templated responses for responding quickly to recurring support requests 35.29% of 17 reviewers that rated this feature as important or highly important Manage, maintain and track the performance of assets and equipment 33.33% of 3 reviewers that rated this feature as important or highly important Schedule predetermined or ad hoc maintenance services and labor requests 71.43% of 35 reviewers that rated this feature as important or highly important Access software remotely via mobile devices 66.67% of 3 reviewers that rated this feature as important or highly important Creating, updating, monitoring accuracy, and ensuring brand consistency for all materials distributed to mobile devices. 0% of 0 reviewers... Control, secure and enforce policies on mobile devices such as smartphones, tablets etc. 0% of 0 reviewers... Observe and track the demand, usage, progress or quality of a system, product, or user 100.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. 16.67% of 6 reviewers that rated this feature as important or highly important Support multiple types of devices 0% of 0 reviewers... Request two or more credentials to prove user's identity before granting access to systems 0% of 0 reviewers... Support multiple operating system 0% of 0 reviewers... Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) 0% of 0 reviewers... Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service 0% of 0 reviewers... Run tests on a network to find the root cause of network issues 75.00% of 4 reviewers that rated this feature as important or highly important Tracks and makes accessible data on the health of servers and other network components. 41.67% of 12 reviewers that rated this feature as important or highly important Monitor and manage resource utilization for network infrastructure 0% of 0 reviewers... Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources 0% of 0 reviewers... The ability to manage all patches within a network 50.00% of 2 reviewers that rated this feature as important or highly important Manage and capture images of an OS from a desired system 0% of 0 reviewers... Automates updates for endpoints and servers, reducing manual work. Flexible policies and seamless Windows patching simplify approval workflows and integrate well with tools like InTune. 56 reviewers rated this feature Determine which patches should receive immediate attention 100.00% of 6 reviewers that rated this feature as important or highly important Introduces staggered scan and apply options to reduce network strain. Admins can now schedule patch jobs without creating multiple policies, improving control over infrastructure load. 0 reviewers rated this feature Test patches before deployment to mitigate security risks 66.67% of 3 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. 0% of 0 reviewers... Monitoring and measurement of relevant metrics to assess the performance of IT resources 0.00% of 1 reviewers that rated this feature as important or highly important Create, manage, and track policies and procedures within an organization 100.00% of 1 reviewers that rated this feature as important or highly important Arrange tasks based on the level of priority or urgency 0% of 0 reviewers... Identify and solve underlying cause of incident(s), and prevent future incidents from occurring 0% of 0 reviewers... Streamlining repetitive tasks and activities through automated and predefined workflows 0% of 0 reviewers... Plan and coordinate all the resources, costs and time needed to execute assignments 0% of 0 reviewers... Protects systems from ransomware attacks and mitigates attack risks 0% of 0 reviewers... Receive notification of issues as soon as they occur 66.67% of 6 reviewers that rated this feature as important or highly important Analyze and gain insights into data in real-time 0% of 0 reviewers... Engage in direct, instant messaging with customers, users, etc. 50.00% of 8 reviewers that rated this feature as important or highly important Receive data and information in real time 0% of 0 reviewers... Delivers continuous insights into system status. It supports faster troubleshooting and helps maintain operational stability across distributed environments. 35 reviewers rated this feature Notifications that are delivered to users as soon as an event occurs 79.59% of 49 reviewers that rated this feature as important or highly important Active reporting of data and metrics 100.00% of 1 reviewers that rated this feature as important or highly important Receive system updates as soon as any changes are made 0% of 0 reviewers... Planning, scheduling, and overseeing the release of software or system changes into a live or production environment 0% of 0 reviewers... Identify and orchestrate execution of actions needed to restore systems to optimal conditions 50.00% of 2 reviewers that rated this feature as important or highly important Control system behavior and appearance, and access and report on system status/health from a distant location 0% of 0 reviewers... Supports secure, fast sessions across Windows, Mac, and Linux. Stability and ease of use stand out, especially when integrated with TeamViewer and Splashtop. Remote support becomes straightforward and reliable. 72 reviewers rated this feature Lets technicians perform maintenance tasks, like script execution or service restarts, without interrupting end users. It supports silent troubleshooting and reduces downtime during business hours. 0 reviewers rated this feature Technicians can monitor endpoints across operating systems with minimal effort. This feature saves time and reduces travel by enabling remote troubleshooting from a single dashboard. 27 reviewers rated this feature Deploy updates or install new software remotely 0% of 0 reviewers... Remotely delete data from devices without needing physical access 0% of 0 reviewers... Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 0% of 0 reviewers... View and track pertinent metrics to find patterns and gain insights from data 60.47% of 43 reviewers that rated this feature as important or highly important Process of planning, scheduling and executing the optimal and effective use of human capital across projects 0% of 0 reviewers... Planning and managing of resources and procedures to mitigate the impact of events and incidents 0% of 0 reviewers... Notifying as a warning or reminder of a potential or imminent hazard 0% of 0 reviewers... Set & manage permission levels based on user roles and restrict access to only authorized individuals 0% of 0 reviewers... Set a time to generate routine reports automatically 0% of 0 reviewers... Plan availability and assign specific time slots for tasks and resources 0.00% of 1 reviewers that rated this feature as important or highly important Digitally share screen view with others 64.71% of 17 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria 0% of 0 reviewers... Securely stores data to prevent data loss or breaches 0% of 0 reviewers... At least a username and password is required to access the system 0% of 0 reviewers... Manage and control the security aspects of an organization's digital assets, resources, and operations 0% of 0 reviewers... Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats 66.67% of 3 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information 52.94% of 17 reviewers that rated this feature as important or highly important Provides visibility into server health and performance. This helps IT teams proactively manage uptime and detect issues before they escalate. 37 reviewers rated this feature Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more 0% of 0 reviewers... Enhances ticket syncing and incident creation between NinjaOne and ServiceNow. Admins can now control comment visibility and automate incident generation from alerts. 0 reviewers rated this feature Record active support and chat sessions for auditing and training 0.00% of 1 reviewers that rated this feature as important or highly important Internet standard protocol for collecting information about managed devices on a network 0% of 0 reviewers... Allow users to access multiple services after entering their login credentials once 0% of 0 reviewers... Allows businesses to manage the software installed on their devices. 0% of 0 reviewers... Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access 0% of 0 reviewers... Track the status over time for a request, process, asset, or transaction 0% of 0 reviewers... Allow customers/users to submit support queries and service requests 71.43% of 28 reviewers that rated this feature as important or highly important Track the status of support tickets/escalations as they move through the service queue 0% of 0 reviewers... Create, manage and track all task activities and progression 100.00% of 3 reviewers that rated this feature as important or highly important Track and manage the scheduling of tasks 0% of 0 reviewers... Set up connections to third-party platforms to improve business processes 100.00% of 1 reviewers that rated this feature as important or highly important Information to prevent, understand and identify cyber threats 0% of 0 reviewers... Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm 0% of 0 reviewers... Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings 0% of 0 reviewers... Track, manage, or resolve user requests and IT incidents/issues 60.42% of 48 reviewers that rated this feature as important or highly important Take actions to troubleshoot issues for networks, devices, etc. 0% of 0 reviewers... Extra layer of security that requires not only a password and username but also something specific to that user 0.00% of 1 reviewers that rated this feature as important or highly important Manage computers located anywhere without the remote customer present at the other end 74.19% of 31 reviewers that rated this feature as important or highly important Track the availability time for a designated network or website over a given period of time 0.00% of 1 reviewers that rated this feature as important or highly important Track and interpret metrics on the usage of company resources 0% of 0 reviewers... Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks 100.00% of 1 reviewers that rated this feature as important or highly important Track revisions and updates made to files and navigate between different versions 0% of 0 reviewers... Track and manage virtual machines (VMs) running on physical host machines 0% of 0 reviewers... Copying of data on a virtual machine (VM) in a VMware environment to prevent data loss 0% of 0 reviewers... Extend virtual private network over public networks to enable protected information exchange 0% of 0 reviewers... Detect (and block) vulnerabilities and threats in your applications based on vulnerability information 0% of 0 reviewers... Discover patch statuses and vulnerabilities 100.00% of 1 reviewers that rated this feature as important or highly important Classify levels of threat and organize actions based on priorities 100.00% of 1 reviewers that rated this feature as important or highly important Web Access/Restoration 0% of 0 reviewers... Control system access and/or deliverability for applications and email addresses 0% of 0 reviewers... Create, design and manage workflows for repetitive tasks 20.00% of 5 reviewers that rated this feature as important or highly important Get Advice We can help you find the software with the features you need. Barkha Bali Content Writer NinjaOne’s top-rated features work together to streamline remote IT operations. Automated patching, real-time visibility, and secure remote access help teams reduce downtime, respond faster, and manage endpoints without constant manual intervention. Features 4.5 (282) 4.5 Based on 282 reviews ## Pricing NinjaOne does not publicly disclose pricing on its website. Buyers must contact the vendor directly to receive a quote based on their endpoint volume and configuration needs. Most teams looking at help desk software tell us they’re budgeting under $67 per user, per month. ### Starting price Free trial available [View all Pricing Plans](https://www.capterra.com/p/184229/NinjaOne/pricing/) Barkha Bali Content Writer Without listed pricing, SMBs should expect a quote tailored to their endpoint count and usage style. Plus, NinjaOne’s model typically scales with infrastructure size, not user seats. Value for money 4.6 (267) 4.6 Based on 267 reviews ## Integrations NinjaOne connects with endpoint security, documentation, and professional services automation (PSA) tools. These integrations, offered through native and third-party links, help streamline IT workflows and reduce manual effort across device management and support operations. Popular integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[ Cisco Duo](https://www.capterra.com/p/228827/Duo-Security/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Barkha Bali Content Writer Linking NinjaOne with documentation platforms and PSA systems helps your support lead cut ticket resolution time and your admin team avoid duplicate data entry. These integrations simplify reporting and improve visibility across your IT stack. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (272) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (272) 4.7 Based on 272 reviews ## User reviews Overall rating 4.7 Based on 282 reviews Filter by rating 5(220) 4(53) 3(5) 2(2) 1(2) Mentioned topic Sorted by most recent WM Will M. Manager Computer Networking ### "Best IT management system I have used" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 20, 2026 The whole IT staff here loves NinjaOne. We have looked at and tested a few other management systems and we all agree this is the one Pros NinjaOne is a great IT management software. It has worked amazing sinced we deployed it. all the techs love it. Cons The UI seems a bit dated and could use a refresh but all and all it is not a big deal and still works great Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NO Nelson O. IT Systems Administrator Financial Services ### "Almost perfect" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 9, 2026 NinjaOne RMM provides a very direct and productive IT management experience, particularly for the teams who like simple tools, quick set, up, and trustworthy automation. People like the straightforward look and the natural way the tasks are designed, which helps to make monitoring, remote access, patching, and other tasks very easy even when the number of computers to be maintained is very big. The great usability and timely help are very much appreciated aspects and are seen as a means for IT teams to be able to tackle the problems fast and lessen their working hours. Pros The agent is very light and can be installed effortlessly by Intune or whichever way you like your organization. The user interface is clear and user, friendly, so monitoring devices, running scripts, software deployments and checking alerts can all be done very simply, without having to search through menus. Cons While the limited customization options and complicated policy enforcement can make things a bit confusing, the alerting system and filtering capabilities definitely need to be improved for more effective monitoring. But really, it's not a terrible lineup, it just needs a few adjustments. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) They were not good after they were bought out by ConnectWise Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TB Tyler B. Tier Two Technician Information Technology and Services ### "NinjaOne will make you the Sensei of your own Dojo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 3, 2026 I love NinjaOne. This was one of the best decision to move to this platform! The customization and freedom that we have over this tool is fantastic. Compared to it's competitors, it is not as rigid and allows for some very easy use. Automation is prevalent in this field and NinjaOne allows for us to explore this with no limits. Pros The customization that can be done through NinjaOne is endless! This is the absolute all-in-one IT management tool. Their built-in remote access tool (Ninja Remote) and screen monitoring is a welcomed addition over competitors and it functions very well. Set up is very easy and straight forward and can be tailored to how you want it to function, for a multitude of locations, clients, organizations, etc. Their customer support is also top notch. Submitting support tickets call all be done directly from the main dashboard and their documentation (Dojo) is easy to navigate and has plenty of resources. Cons Some parts of the tool rely on functionalities/apps, whether you actively use them or not. In order to use custom fields, it needs to have the NinjaOne Documentation app enabled in order to function properly. We do not use their documentation app, so there are fields that sit blank. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) We found that connectwise was too rigid, performance was poor and we had no ability to customize the tool to our needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CT Cameron T. IT Service Desk Analyst Financial Services ### "I Finally Feel In Control With Wallboards!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 26, 2026 I have loved my time using NinjaOne, NinjaOne has provided a remote solution I can use to monitor the health of our wallboards, deploy mandatory software updates to wallboards in different buildings at the push of a button, and allows me to troubleshoot issues with our wallboards remotely. NinjaOne has finally made me feel in control when it comes to monitoring and troubleshooting wallboards, it is a great product I highly recommend. Pros NinjaOne is a great tool that I use daily in IT in order to screen monitor, deploy software updates and the latest patches to wallboards within the business, as well as giving me the ability to remote reboot the wallboards in the event they aren't working / need a restart for update purposes. Cons The thing I like the least about NinjaOne is the limited reporting customisation within NinjaOne, and there is quite a steep learning curve to fully understand the user interface as it is quite complex. This isn't a big issue as once you learn the user interface you appreciate the benefits NinjaOne brings. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM scott m. IT Director Financial Services ### "NinjaOne is Aces " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 23, 2026 After having this tool in our environment, it would be tough not to have this tool. This replaced GoTo Assist for us because it had so much more to offer. It's been the best addition to environment we have made in the last 10 years. Pros The remote access gives us more than one option. Patch management is a bonus, They constantly update and fix bugs and issues. Support is solid. Cons That I can't integrate out Bit Defender license into their platform it need to be purchased through them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Smita T. Data Scientist Information Technology and Services ### "Easy to Use and Reliable IT Management Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 31, 2026 My overall experience with a NinjaOne has been very positive and It is a reliable tool for daily IT operations that helps a manage devices, monitor systems, and resolve issues from one place. With the smooth remote access and organized ticket handling and also its improves productivity and reduces manual work for IT teams. Pros NinjaOne is a easy to use and time saving tool that offers a great value for IT teams or It features fast remote access even on slow connections simple ticket management and useful alerts for proactive support. With quick and friendly customer service it makes daily IT work efficient and reliable. Cons New users might find a initial setup and advanced features slightly confusing without guidance and also while minor bugs occur occasionally they are usually fixed quickly.. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Engineer Accounting ### "Fast and reliable IT management" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 9, 2026 It is a powerful, modern RMM tool. It has significantly improved our team's efficiency by automating routine maintenance and remote support. Pros The interface is very fast and easy to navigate. It allows me to manage and monitor all my endpoints from a single, clean dashboard without any lag. Cons The reporting tools can be a bit limited for complex needs. I wish there were more built-in templates to customize data for my clients. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SG Stephen G. IT Manager Utilities ### "Sometimes all in one is a poor choice " 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 1/10 November 6, 2025 The product was just not reliable to trust it protecting my network. The software management wasnt as good as other products. I eventually purchased multile other products which did each task better and actually saved me money. Pros Ninja One was demonstrated to me as an all in one product that could achieve everything i was asking. The sales team were extremely friendlt and assisted with getting me a trial. Cons Ninja One does a lot of things but soemtimes an all in one product doesnt do them well. I ran the product along side other product trials and its vulnerability management was extremely poor and missed so many vulnerabilities. Alternatives considered [Action1](https://www.capterra.com/p/180609/Action1-RMM/) Reasons for choosing NinjaOne I didnt, the alternatives were much better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GP Gustavo P. Consultant Information Technology and Services ### "Reliable RMM Platform with well-researched design in mind" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 15, 2025 NinjaOne is an excellent choice for IT departments and MSPs seeking a reliable, easy-to-use RMM solution that delivers strong automation and exceptional support. It’s a tool that continues to evolve with user feedback, making it a solid long-term investment for efficient endpoint management. Pros Outstanding and responsive customer support Clean, easy-to-navigate interface Strong automation and patch management tools Transparent pricing with great ROI Reliable alerting and reporting capabilities Cons Ticketing module lacks some depth compared to full PSA systems Occasional lag in the web interface during high workloads Limited native Linux support (still improving) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LT Linze T. IT Support Officer Transportation/Trucking/Railroad ### "Great overall" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 1, 2025 Pros Easy to use and has a very intuitive user interface with simple navigation which is useful for quick fixes. Cons There is a slight learning curve in setting up the device management profiles but once learned it is a powerful tool Switched from [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) Better price and features were provided by NinjaOne Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/184229/NinjaOne/reviews/) ## FAQs NinjaOne is an endpoint management platform that helps IT teams monitor, patch, back up, and automate devices across Windows, Mac, Linux, and cloud infrastructure. It’s designed to simplify IT operations and improve service delivery. Yes. NinjaOne’s security controls meet or exceed HIPAA requirements by following NIST guidelines. These include multi-factor authentication, access restrictions, and data encryption in transit and at rest. Yes. NinjaOne offers a 14-day free trial with full access to its platform. This includes remote monitoring, patch management, backup, and automation tools for endpoint management. NinjaOne supports monitoring and management for Windows, Mac, Linux, VMware, SNMP devices, and cloud infrastructure. It uses a lightweight agent to transmit and execute data between endpoints and the platform. Yes. NinjaOne offers native and third-party integrations for documentation, endpoint security, ticketing, and remote access. It also provides an API for custom integrations with unsupported tools. No. NinjaOne is not currently PCI compliant. However, it does offer SOC2 attestation and implements strong security controls for authentication, authorization, and access management. Partners can access NinjaOne’s complete documentation tools via the NinjaOne Dojo. This includes user manuals, knowledge base articles, and community forums. Access is available through the app’s help menu. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from NinjaOne’s own online content in September 2025, including the product's website and its social media channels. ## Related reading ### [4 Key IT Management Software Features and Top Products That Offer Them](https://www.capterra.com/resources/it-management-software-features/) Published March 26, 2024 by [Ashish Upadhyay](https://www.capterra.com/resources/author/aupadhyay/) ### [7 Top-Rated Network Monitoring Software](https://www.capterra.com/resources/top-network-monitoring-software/) Published February 13, 2023 by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/) ### [5 Top-Rated IT Workflow Management Software](https://www.capterra.com/resources/top-it-workflow-management-software/) Published December 18, 2023 by [Barkha Bali](https://www.capterra.com/resources/author/bbali/) ### [What Is IT Asset Management? 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While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. 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